CS Cart Jobs in Bahrain
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<p>At Nexcel Computer Solutions, we rely on our IT systems to power the solutions that help consumers around the world. </p><p>We’re seeking an experienced IT manager who can join us on this journey, using his or her technological skills to make us more efficient. </p><p>In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training.</p><p>Immediate opening for capable, hardworking, team player to manage inside and outside customers IT needs/requirements. </p><p>Successful candidate will be stable, experienced, willing to work as a team and handle a variety of areas including desktop support; network maintenance and support; phone system; security cameras; software, OS; etc. </p><p>From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth</p><p> </p><p><strong>Objectives of this Role</strong></p><p>· Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware</p><p>· Own projects, solutions, and key responsibilities within a larger business initiative</p><p>· Handle business-critical IT tasks and systems administration</p><p>· Research and evaluate emerging technologies, hardware, and software</p><p>· Track and maintain hardware and software inventory</p><p> </p><p> </p><p><strong>Daily and Monthly Responsibilities</strong></p><p>· Manage service calls on a daily basis</p><p>· Site visits to provide solutions as security system configurations, time attendance, PBX systems, servers etc</p><p>· Monthly visits to AMC clients to analyze, record and suggest upgrades as necessary</p><p>· Site visits to provide solutions as security system configurations, time attendance, PBX systems, servers, POS etc</p><p>· Train employees on both software and hardware, troubleshoot, and provide technical support to team</p><p>· Maintain Service Reports and system performance reports at client</p><p>· Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions</p><p>· Continuously analyze current processes, technologies, and vendors to identify areas of improvement</p><p><strong> </strong></p><p><strong>Skills and Qualifications</strong></p><p>· Bachelor’s degree in technology or computer science</p><p>· 5+ years of experience in IT management</p><p>· Experience with or knowledge of programming languages and operating systems, current equipment and technologies, backup and recovery procedures, and system performance monitoring</p><p>· Expertise with implementing, configuring, and testing solutions</p><p> </p><p><strong>Preferred Skills</strong></p><p>· Proven leadership skills</p><p>· Strong creative and analytical thinking</p><p>· Professional certifications</p><p> </p>
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<span>Profile Summary The IT Associate is responsible for supporting the organization's digital transformation by developing and maintaining business applications, automating processes, and implementing data-driven reporting solutions within the Project Controls Department.<br> The role works closely with engineers, planners, and project managers to improve operational efficiency through technology, process optimization, and effective IT support.<br> Key Responsibilities Support digital transformation and system integration initiatives across the organization.<br> Develop, maintain, and enhance business applications based on operational requirements.<br> Design, implement, and maintain KPI dashboards and reporting solutions.<br> Automate workflows and streamline processes within the Planning & Project Controls Department.<br> Provide technical support, troubleshooting, and system maintenance for departmental applications.<br> Collaborate with engineers, planners, and project managers to identify business needs and deliver effective IT solutions.<br> Analyze existing processes and recommend technology improvements to enhance productivity and accuracy.<br> Prepare technical documentation, user manuals, and training materials.<br> Perform additional duties and special assignments as directed by the General Manager – Project Controls.<br> Qualifications, Skills & Experience Bachelor's degree in Information Technology, Computer Science, or a related discipline.<br> Strong analytical and problem-solving abilities.<br> Experience with process automation tools and workflow optimization.<br> Knowledge of data analysis, KPI reporting, and dashboard development.<br> Familiarity with project planning and project controls systems.<br> Excellent organizational skills and attention to detail.<br> Strong communication, stakeholder management, and teamwork skills.<br> Ability to work independently while managing multiple priorities.<br> Proactive approach to identifying and implementing technology improvements.<br> Experience in application development, system support, or IT operations.<br> Hands-on experience with business process automation and reporting tools.<br> Experience supporting multidisciplinary teams in a project-based environment is preferred.<br> Exposure to engineering, construction, or project controls environments is an advantage.<br></span> </div>
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<span>Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding & access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support & Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 & Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management & Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base & Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring & Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools & Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS & cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer & Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Oracle Fusion IT Support Specialist is responsible for providing technical and functional support for Oracle Fusion Cloud applications. The role ensures the smooth operation of Oracle Fusion modules, resolves system issues, supports end users, manages system configurations, and collaborates with business stakeholders to optimize ERP processes and system performance.</p><br><p><strong>Key Responsibilities</strong></p><p><strong>Oracle Fusion Support</strong></p><ul><li><p>Provide first and second-level support for Oracle Fusion Cloud applications.</p></li><li><p>Troubleshoot and resolve system issues, user errors, and process-related incidents.</p></li><li><p>Monitor system performance and ensure application availability.</p></li><li><p>Escalate complex issues to Oracle Support or implementation partners when required.</p></li><li><p>Track and manage support tickets to ensure timely resolution.</p></li></ul><p><strong>Functional Support</strong></p><ul><li><p>Support Oracle Fusion modules such as:</p><ul><li><p>Human Capital Management (HCM)</p></li><li><p>Financials</p></li><li><p>Procurement</p></li><li><p>Supply Chain Management (SCM)</p></li><li><p>Inventory Management</p></li><li><p>Projects Management</p></li></ul></li><li><p>Assist users with transactions, workflows, approvals, and reporting.</p></li><li><p>Provide guidance on system functionality and best practices.</p></li></ul><p><strong>System Administration</strong></p><ul><li><p>Manage user accounts, roles, responsibilities, and security access.</p></li><li><p>Maintain system configurations and setup changes according to business requirements.</p></li><li><p>Support quarterly Oracle updates and system testing activities.</p></li><li><p>Monitor integration processes and interfaces between Oracle Fusion and other applications.</p></li></ul><p><strong>Reporting & Data Management</strong></p><ul><li><p>Develop and maintain reports, dashboards, and analytics using Oracle reporting tools.</p></li><li><p>Assist with data uploads, data validation, and reconciliation activities.</p></li><li><p>Ensure data accuracy, integrity, and compliance with company standards.</p></li></ul><p><strong>Testing & Enhancements</strong></p><ul><li><p>Participate in User Acceptance Testing (UAT) for system enhancements and upgrades.</p></li><li><p>Document business requirements and functional specifications.</p></li><li><p>Coordinate with vendors and consultants on system improvements and projects.</p></li><li><p>Support implementation of new Oracle Fusion modules and functionalities.</p></li></ul><p><strong>User Training & Documentation</strong></p><ul><li><p>Conduct end-user training sessions and system demonstrations.</p></li><li><p>Develop user guides, process documentation, and training materials.</p></li><li><p>Promote user adoption and continuous improvement initiatives.</p></li></ul><p><strong>Compliance & Security</strong></p><ul><li><p>Ensure compliance with IT policies, security standards, and internal controls.</p></li><li><p>Support audits related to ERP systems and data access controls.</p></li><li><p>Maintain confidentiality and security of business data.</p></li></ul><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or related field.</p></li><li><p>Oracle Fusion certifications are preferred.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–5 years of experience supporting Oracle Fusion Cloud applications.</p></li><li><p>Experience in ERP support, system administration, or business applications support.</p></li><li><p>Experience in manufacturing, industrial, or corporate environments is preferred.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Strong knowledge of Oracle Fusion Cloud applications.</p></li><li><p>Understanding of ERP business processes (HR, Finance, Procurement, SCM).</p></li><li><p>Experience with Oracle BI Publisher, OTBI, and reporting tools.</p></li><li><p>Knowledge of system integrations and data migration processes.</p></li><li><p>Familiarity with SQL and database concepts is an advantage.</p></li><li><p>Experience with Service Desk/Ticketing systems.</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Problem Solving</p></li><li><p>Customer Service Orientation</p></li><li><p>Analytical Thinking</p></li><li><p>Communication Skills</p></li><li><p>Attention to Detail</p></li><li><p>Time Management</p></li><li><p>Stakeholder Management</p></li><li><p>Teamwork</p></li></ul><p><strong>KPIs</strong></p><ul><li><p>Ticket Resolution Time (SLA Compliance)</p></li><li><p>User Satisfaction Rate</p></li><li><p>System Availability/Uptime</p></li><li><p>Number of Recurring Issues Resolved</p></li><li><p>UAT Success Rate</p></li><li><p>Oracle Update Testing Completion</p></li></ul><p>Training Effectiveness and User Adoption Rate</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>
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<p>We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p>
<p>This position is based at Downtown Rotana.</p>
<p>As an Information Technology Manager you are responsible to monitor the operation of all computer hardware installation and maintenance and your role will include key responsibilities such as:<br><br>• Serve as primary contact for all servicing of computer PC hardware<br>• Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts<br>• Maintain a sufficient inventory of computer related supplies<br>• Maintain a log of all computer hardware and a log of all services calls on computer hardware<br>• Manage the configuration records, programme files and data files on the computer system<br>• Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions<br>• Install and test corporate approved programme changes to the hotel computer systems<br>• Investigate and report software problems to the vendor, or MIS regional, area or corporate office<br>• Train selected hotel employees to take on major responsibilities of system managing in his absence<br>• Maintain technical and user documentation, system reports and newsletters<br>• Complete and distribute a monthly activities report to Corporate Vice President - Information Technology</p> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Job Description <div> <p>The Security Analyst will participate and be part of information security monitoring and incident handling team in order to monitor and manage all information security incidents and risks and solve them as per the business security requirements. The Security Analyst will work and follow-up with the IT Teams and other Business Units to develop action plans to mitigate identified vulnerabilities and promote security initiatives.</p> <p>Key Activities Include:</p> <ul> <li>Work as part of 24x7 security operation team</li> <li>Monitor the Security Information and Event Management System (SIEM) and follow up all related security incidents and events.</li> <li>Follow the day-to-day operations related to own job to ensure continuity of work</li> <li>Respond to security incidents and report on incident handling and resolution.</li> <li>Participate in forensic analysis and data recovery, and penetration testing.</li> <li>Perform daily security analysis and scanning and assessment for information security risks, threats and vulnerabilities.</li> <li>Proactive research to identify and understand new threats, vulnerabilities, and exploits.</li> <li>Configuration and administration of security systems and tools.</li> <li>Define and evaluate security technologies required to ensure safe technology operation and detection of cyber-attack.</li> <li>Provide the security recommendations on actions which assist in improving security posture within CLIENT Environment.</li> <li>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li> <li>Participating in reviewing and documenting computer security and emergency gate identified vulnerabilities and promote security initiatives.</li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <strong>Bachelor s degree</strong> in IT, Engineering</li> <li> <strong>4+ years</strong> of experience in IT/Security operations or SOC role.</li> <li> <strong>Network+,</strong> CCNA R&S, Security +,<strong> Linux security</strong>, windows security or forensics training is plus.</li> <li>Professional Security certification preferred (<strong>CIHE</strong>, CEH, <strong>CPTE</strong>, or equivalent).</li> <li>Knowledge and experience in network switches, routers and firewalls</li> <li>Knowledge of Microsoft Word, Project, Excel, Access,</li></ul></div><p></p></section>
<div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><strong><span ><br></span></strong></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >ROLE PURPOSE: </span></strong><span ></span></p><p ><span >The MENA Customer Service Performance & First Choice Tools Manager will report to the MENA CS Performance Senior Manager. This role focuses on executing customer service performance initiatives and enhancing the effectiveness of Voice Customer analysis across the MENA region. The position is vital in ensuring operational excellence and driving continuous improvement in customer service delivery as well as First Choice.</span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >YOUR TASKS:</span></strong></p><p class="MsoNoSpacing"><strong><span >CS Performance management:</span></strong><span ></span></p><ul > <li ><span >Assist in the implementation and monitoring of key performance indicators (KPIs) for customer service across the MENA region.</span></li> <li ><span >Analyze performance data and provide actionable insights to regional and country teams to enhance service quality and customer experience.</span></li> <li ><span >Develop and maintain dashboards and reporting tools to provide real-time insights into customer service performance for stakeholders.</span></li> <li ><span >Implement corrective actions and improvement plans based on performance analysis, ensuring that teams are equipped to meet and exceed customer expectations.</span></li> <li ><span >Support the identification of best practices and areas for improvement within customer service operations.</span></li> </ul><div><font face="Delivery, sans-serif"><br></font></div><p class="MsoNoSpacing"><strong><span >First Choice Tools Management & Customer Feedback Analysis:</span></strong></p><ul > <li ><span >Coordinate the deployment and utilization of First Choice tools and system “Voice”, ensuring alignment with regional objectives and business needs.</span></li> <li ><span >Monitor the effectiveness of tools and processes, gathering feedback to recommend enhancements.</span></li> <li ><span >Analyze customer feedback through surveys, reviews, and other channels to identify trends and areas for improvement.</span></li> <li ><span >Utilize data analysis to assess customer satisfaction levels and pinpoint specific pain points in the customer journey.</span></li> <li ><span >Collaborate with customer service teams to develop and implement strategies that address customer feedback, enhancing overall customer experience.</span></li> <li ><span >Present structured analysis of customer requirements and propose solution/ program which aims to meet the needs of the customer.</span></li> <li ><span >Analyze business processes, identify alternative solutions, assess feasibility and recommends new/ alternate approaches.</span></li> </ul><div><font face="Delivery, sans-serif"><br></font></div><p class="MsoNoSpacing"><strong><span >Project Execution:</span></strong><strong><span ></span></strong></p><ul > <li ><span >Support the planning and execution of customer service and first choice projects and initiatives, ensuring they are delivered on time and within budget.</span></li> <li ><span >Collaborate with cross-functional teams to facilitate project implementation and ensure alignment with overall business goals.</span></li> <li ><span >Identify project risks and assist in implementing mitigation strategies.</span></li> </ul><div><font face="Delivery, sans-serif"><br></font></div><p class="MsoNoSpacing"><strong><span >Other Role Areas</span></strong></p><p ><strong><span >Continuous Improvement:</span></strong></p><ul > <li ><span >Foster a culture of continuous improvement by encouraging teams to challenge the status quo and share innovative ideas.</span></li> <li ><span >Conduct regular audits and reviews of customer service processes to identify improvement opportunities and share best practices.</span></li> </ul><div><font face="Delivery, sans-serif"><br></font></div><p ><span ></span></p><p ><strong><span >Liaison with other Stakeholders:</span></strong></p><ul > <li ><span >Act as a liaison between regional customer service teams and CS/ First Choice Teams in MENA Countries, ensuring effective communication and collaboration on performance initiatives.</span></li> <li ><span >Engage with internal stakeholders to gather requirements and feedback for continuous improvement of tools and processes.</span></li> </ul><div><font face="Delivery, sans-serif"><br></font></div><p ><span ></span></p><p ><strong><span >YOUR PROFILE:</span></strong><span > </span><span ></span></p><ul > <li ><span >+7 years of experience in customer service Management and continuous improvement fields, demonstrating a strong background in enhancing operational performance and customer satisfaction. </span></li> <li ><span >Proficiency in data visualization tools (Power Automate, Power Apps, PowerBI..etc)</span></li> <li ><span >Advanced data analysis skills.</span></li> <li ><span >Ability to translate complex data sets into visually appealing and informative visualizations.</span></li> <li ><span >Excellent communication skills to effectively present data visualizations and insights.</span></li> <li ><span >English (Proficiency)</span></li> <li ><span >Arabic (Proficiency is a plus)</span></li> <li ><span >Results-Driven Relationship Building: Cultivates strong relationships with key stakeholders, influences conflict resolution, and maintains a focus on achieving outcomes.</span></li> <li ><span >Effective Communication and Objective Setting: Delivers clear verbal and written communication, facilitates discussions, and establishes challenging yet achievable goals for the team.</span></li> <li ><span >Resource Alignment and Progress Monitoring: Aligns resources and organizational efforts to meet objectives while regularly reviewing and adjusting progress as needed.</span></li> <li ><span >Continuous Improvement and Innovation Advocacy: Champions a culture of continuous improvement and innovation, inspiring teams through empowerment, accountability, and recognition.</span></li> <li ><span >Subject Matter Expertise and Best Practices Leadership: Acts as a thought leader in customer service processes, developing high-quality services and solutions while reinforcing best practices across the function.</span></li> </ul><div><font face="Delivery, sans-serif"><br></font></div><p ><strong><span ></span></strong></p><p ><strong><span >OUR OFFER</span></strong><span >:</span></p><ul> <li ><span >Strong career support in an international environment.</span></li> <li ><span >Great culture and colleagues.</span></li> <li ><span >Multifarious benefit programm.</span></li> </ul><p ><span > </span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong><span ></span></p><br></div>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for <strong>IT Infrastructure Administrator </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Certification: MCSE and CCNA</strong></p><br><p><strong>Responsibilities for Desktop, Servers & Network Administrator:</strong></p><br><ul><li>Fully support, configure, maintain and upgrade Organization’s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li><strong>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</strong></li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br><br> </div>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for <strong>IT Infrastructure Administrator </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Certification: MCSE and CCNA</strong></p><br><p><strong>Responsibilities for Desktop, Servers & Network Administrator:</strong></p><br><ul><li>Fully support, configure, maintain and upgrade Organization’s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li><strong>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</strong></li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>VAM Systems is currently looking for IT Infrastructure Administrator for our Bahrain operations with the following skillsets & terms and conditions:</p><p>Responsibilities for Desktop, Servers & Network Administrator:</p><ul><li>Fully support, configure, maintain and upgrade Organization s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p>Terms and conditions</p><p>Joining time frame: (15 - 30 days)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Certification: MCSE and CCNA</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for <strong>IT Infrastructure Administrator </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Certification: MCSE and CCNA</strong></p><br><p><strong>Responsibilities for Desktop, Servers & Network Administrator:</strong></p><br><ul><li>Fully support, configure, maintain and upgrade Organization’s networks, servers and Desktop.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices.</li><li>Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization</li><li><strong>Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers.</strong></li><li>Install and upgrade computer components and software, manage virtual servers, and integrate automation processes</li><li>Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues</li><li>Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure</li><li>Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures</li><li>Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions</li><li>Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers.</li><li>Manages network Devices Switch, Router, Firewall etc.</li><li>Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks.</li><li>Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality.</li><li>Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses</li><li>Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms.</li><li>Ensure network security and connectivity.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Fully support, configure, maintain and upgrade Organization s networks, servers and Desktop. Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, security and peripheral devices. Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Responsible for the maintenance, configuration, and reliable operation of Microsoft Windows and Exchange Servers. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Manages servers to include DNS, DHCP, AD, WDS, backup file servers, FTP, SFTP and print servers. Manages network Devices Switch, Router, Firewall etc. Monitors network and server data flow, performance and security using a variety of evaluation tools; analyzes data flow patterns; checks network logs to detect intruders; writes scripts to support network monitoring and administration tasks. Performs necessary network upgrades, tests hardware and software to ensure optimal network functionality. Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Manages security solutions to include firewalls, DLP, anti-virus, anti-spam, anti-malware, and content filtering products; provides security and control measures across multiple computer platforms. Ensure network security and connectivity.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>MCSE and CCNA certifications</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>One of our reputed Clients committed to being the leading regional operator in the world of Fin-tech providing innovative solutions and advanced payments looking for a Talented & Experienced IT Quality Assurance Specialist (Mobile Application, Web Portals, and Kiosks Testing)</p><p>As a IT Quality Assurance Specialist, you'll be the guardian of our product quality, responsible for testing our mobile wallet applications across iOS and Android platforms. As well as our web portal and Kiosks.</p><p>You'll design comprehensive test strategies, identify bugs before they reach users, and leverage cutting-edge AI tools to accelerate testing cycles without compromising thoroughness.</p><p>Your work will directly impact user trust and satisfaction in our financial services.</p><p><b>Duties & Responsibilities:</b></p><ul><li><b>Mobile Application, Web Portals and Kiosks Testing</b></li><li>Perform comprehensive testing of iOS and Android mobile wallet applications across multiple devices, OS versions, and screen sizes.</li><li>Execute functional, regression, integration, and end-to-end testing for all new features and releases</li><li>Test critical payment flows including card transactions, peer-to-peer transfers, bill payments, remittances, and wallet top-ups</li><li>Validate user interface, user experience, navigation flows, and visual design consistency</li><li>Test application performance, load handling, responsiveness, and stability under various conditions</li><li>Conduct security testing to identify vulnerabilities in payment processes and data handling</li><li>Verify integration with third-party services including payment gateways, banks, and card networks</li></ul><ul><li><b>AI-Powered Testing:</b></li><li>Utilize AI testing tools (TestRigor, Applitools, Testim, Mabl, etc.) to automate repetitive test scenarios</li><li>Leverage AI assistants (ChatGPT, Claude, GitHub Copilot) to generate test cases, test data, and testing scripts</li><li>Use AI-powered visual testing tools to detect UI inconsistencies and regression issues</li><li>Implement AI-driven test optimization to identify high-risk areas requiring deeper testing</li><li>Explore and integrate emerging AI QA tools to continuously improve testing efficiency</li><li>Use AI to analyze bug patterns and predict potential problem areas.</li></ul><ul><li><b>Test Planning & Documentation:</b></li><li>Create detailed test plans, test cases, and test scenarios for new features and releases</li><li>Design and maintain test case repositories organized by feature, priority, and test type</li><li>Document test results, defects, and quality metrics clearly and thoroughly</li><li>Develop testing checklists and quality gates for different release stages</li><li>Maintain up-to-date testing documentation and knowledge base</li></ul><ul><li><b>Bug Tracking & Quality Assurance:</b></li><li>Identify, document, and track bugs with detailed reproduction steps, screenshots, and logs</li><li>Assign severity and priority levels to defects based on business impact</li><li>Collaborate with developers to clarify issues, verify fixes, and conduct retesting</li><li>Ensure all critical and high-priority bugs are resolved before release</li><li>Perform smoke testing and sanity checks on bug fixes</li><li>Monitor bug trends and quality metrics to identify systemic issues</li></ul><ul><li><b>Automation & Continuous Improvement:</b></li><li>Build and maintain automated test scripts for regression and smoke testing</li><li>Implement continuous testing practices integrated with CI/CD pipelines</li><li>Identify opportunities to automate manual testing workflows</li><li>Recommend and implement tools, frameworks, and processes to improve QA efficiency</li><li>Stay current with mobile testing best practices and industry trends</li><li>Contribute to improving overall product quality culture within the organization</li></ul><ul><li><b>Cross-Functional Collaboration:</b></li><li>Work closely with product managers to understand requirements and acceptance criteria</li><li>Partner with developers during feature development to prevent defects early</li><li>Communicate testing progress, blockers, and risks to stakeholders</li><li>Participate in sprint planning, grooming, and retrospective meetings</li><li>Provide quality perspective in product design and technical architecture discussions.</li></ul><ul><li><b>AI Tools Proficiency:</b></li><li>Comfortable using AI assistants to accelerate work (test case generation, script writing, problem-solving)</li><li>Quick learner eager to explore and adopt new AI-powered testing tools</li><li>Ability to critically evaluate AI-generated test cases and outputs</li><li>Understanding of how to prompt AI tools effectively for QA tasks</li></ul><ul><li><b>Qualifications & Experience:</b></li><li>Bachelor's degree in Computer Science, Engineering, or related field</li><li>ISTQB or similar QA certification</li><li>Experience with performance testing tools (JMeter, LoadRunner)</li><li>Knowledge of accessibility testing standards (WCAG)</li><li>Experience testing in Agile/Scrum environments</li><li>Previous experience in startups or fast-paced product companies</li></ul><ul><li><b>Mobile Testing Expertise:</b></li><li>2-4 years of experience in mobile application testing (iOS and Android)</li><li>Strong understanding of mobile app development lifecycle and release processes</li><li>Hands-on experience testing native mobile applications and hybrid apps</li><li>Knowledge of mobile-specific testing challenges including device fragmentation, network conditions, and OS compatibility</li><li>Experience with mobile testing tools (TestFlight, Firebase Test Lab, BrowserStack, Sauce Labs)</li></ul><ul><li><b>Technical Skills:</b></li><li>Proficiency with bug tracking and test management tools (Jira, TestRail, Zephyr, or similar)</li><li>Experience with automation frameworks (Appium, XCUITest, Espresso, Detox)</li><li>Basic programming/scripting knowledge (Python, JavaScript, or Java) for test automation</li><li>Understanding of API testing using Postman, REST clients, or similar tools</li><li>Familiarity with version control systems (Git)</li><li>Knowledge of CI/CD concepts and tools (Jenkins, GitHub Actions, CircleCI)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>AI Tools Proficiency:</b></li><li>Comfortable using AI assistants to accelerate work (test case generation, script writing, problem-solving)</li><li>Quick learner eager to explore and adopt new AI-powered testing tools</li><li>Ability to critically evaluate AI-generated test cases and outputs</li><li>Understanding of how to prompt AI tools effectively for QA tasks</li><li><b>Domain Knowledge:</b></li><li>Experience testing fintech, payment, banking, or financial services applications strongly preferred</li><li>Understanding of payment processing flows, transaction security, and compliance requirements</li><li>Knowledge of common security vulnerabilities (OWASP Mobile Top 10)</li><li>Familiarity with data privacy regulations and PCI DSS standards</li><li><b>Analytical & Problem-Solving Skills:</b></li><li>Strong attention to detail with ability to spot subtle defects and edge cases</li><li>Logical thinking to design comprehensive test scenarios and coverage</li><li>Root cause analysis skills to understand why bugs occur</li><li>Ability to think from end-user perspective and anticipate user behavior</li><li><b>Qualifications & Experience:</b></li><li>Bachelor's degree in Computer Science, Engineering, or related field</li><li>ISTQB or similar QA certification</li><li>Experience with performance testing tools (JMeter, LoadRunner)</li><li>Knowledge of accessibility testing standards (WCAG)</li><li>Experience testing in Agile/Scrum environments</li><li>Previous experience in startups or fast-paced product companies</li><li><b>Mobile Testing Expertise:</b></li><li>2-4 years of experience in mobile application testing (iOS and Android)</li><li>Strong understanding of mobile app development lifecycle and release processes</li><li>Hands-on experience testing native mobile applications and hybrid apps</li><li>Knowledge of mobile-specific testing challenges including device fragmentation, network conditions, and OS compatibility</li><li>Experience with mobile testing tools (TestFlight, Firebase Test Lab, BrowserStack, Sauce Labs)</li><li><b>Technical Skills:</b></li><li>Proficiency with bug tracking and test management tools (Jira, TestRail, Zephyr, or similar)</li><li>Experience with automation frameworks (Appium, XCUITest, Espresso, Detox)</li><li>Basic programming/scripting knowledge (Python, JavaScript, or Java) for test automation</li><li>Understanding of API testing using Postman, REST clients, or similar tools</li><li>Familiarity with version control systems (Git)</li><li>Knowledge of CI/CD concepts and tools (Jenkins, GitHub Actions, CircleCI)</li></ul><p></p></section>
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<p><span>We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. </span></p><br><p>As a Software Engineer III-Automation Test at JPMorgan Chase within the Commercial and Investment bank for payments technology business, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.</p><br><p><strong>Job responsibilities</strong></p><br><ul><li>Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems</li><li>Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems</li><li><p><span>Automation Using Cucumber, Cypress, Selenium, Playwright</span></p><br></li><li><p><span>Ability to customize BDD/Selenium in various integrations</span></p><br></li><li><p><span>Knowledge and ability to design, build maintain test automation framework</span></p><br></li><li><p><span>Automation test cases and feature file creation</span></p><br></li><li>Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.</li><li>Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.</li><li>Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development</li></ul><p><strong>Required qualifications, capabilities, and skills</strong></p><br><ul><li>Formal training or certification in software engineering concepts and <strong>6+ years</strong> of applied experience.</li><li>Experience working in Agile delivery environments and understanding of the Software Development Life Cycle (SDLC).</li><li>Functional testing experience, including test preparation, test design, execution, and results reporting.</li><li>Experience partnering with QA (manual and automation), developers, and subject matter experts (SMEs) to understand the business domain, requirements, and system functionality.</li><li>Experience designing, developing, maintaining, executing, and reporting automated test suites using <strong>Cucumber, Cypress, Selenium, and Playwright</strong>, including tracking and communicating automation status and quality metrics.</li><li>Experience with defect lifecycle management, including defect logging, verification/re-testing, and tracking through closure in collaboration with engineering teams.</li><li>Hands-on experience across system design, application development, testing, and operational stability concepts.</li><li>Experience developing, debugging, and maintaining code in a large-scale enterprise environment using one or more modern programming languages.</li><li>Experience with <strong>Oracle/RDBMS</strong> to support testing and troubleshooting, with a solid understanding of <strong>CI/CD</strong>, application resiliency, and security considerations, and strong interpersonal skills to collaborate across teams and support timely problem resolution.</li></ul><p><strong>Preferred qualifications, capabilities, and skills</strong></p><br><ul><li>Experience within Trade Domain</li></ul><br>J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br> We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. <br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Skills</strong></p><ul><li>Minimum experience required: 0 3 years.</li><li>Provide Level 1 support for incidents and service requests.</li><li>Install, configure, and maintain IT devices and applications.</li><li>Escalate unresolved issues to higher support levels.</li><li>Maintain support documentation and follow-up activities.</li><li>Monitor recurring technical issues and report findings.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Skills</strong></p><ul><li>Minimum experience required: 0 3 years.</li><li>Provide Level 1 support for incidents and service requests.</li><li>Install, configure, and maintain IT devices and applications.</li><li>Escalate unresolved issues to higher support levels.</li><li>Maintain support documentation and follow-up activities.</li><li>Monitor recurring technical issues and report findings.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Skills</strong></p>
<ul>
<li>Minimum experience required: 0 3 years.</li>
<li>Provide Level 1 support for incidents and service requests.</li>
<li>Install, configure, and maintain IT devices and applications.</li>
<li>Escalate unresolved issues to higher support levels.</li>
<li>Maintain support documentation and follow-up activities.</li>
<li>Monitor recurring technical issues and report findings.</li>
</ul></div></section>
<h2 class="h5">Job description</h2>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong>Senior IT Support </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Skills</strong></p><br><ul><li>Minimum experience required: 4+ years.</li><li>Provide Level 1 support for incidents and service requests.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Administer user accounts, devices, and business applications.</li><li>Monitor SLA compliance and ticket assignment.</li><li>Support onboarding and technical documentation activities.</li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong>IT Support </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Skills</strong></p><br><ul><li>Minimum experience required: 0–3 years.</li><li>Provide Level 1 support for incidents and service requests.</li><li>Install, configure, and maintain IT devices and applications.</li><li>Escalate unresolved issues to higher support levels.</li><li>Maintain support documentation and follow-up activities.</li><li>Monitor recurring technical issues and report findings.</li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Skills</strong></p> <ul> <li>Minimum experience required: 4+ years.</li> <li>Provide Level 1 support for incidents and service requests.</li> <li>Troubleshoot hardware, software, and network issues.</li> <li>Administer user accounts, devices, and business applications.</li> <li>Monitor SLA compliance and ticket assignment.</li> <li>Support onboarding and technical documentation activities.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Skills</strong></p> <ul> <li>Minimum experience required: 4+ years.</li> <li>Provide Level 1 support for incidents and service requests.</li> <li>Troubleshoot hardware, software, and network issues.</li> <li>Administer user accounts, devices, and business applications.</li> <li>Monitor SLA compliance and ticket assignment.</li> <li>Support onboarding and technical documentation activities.</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a dedicated professional to manage and optimise our SAP systems, ensuring they effectively support our diverse business operations. This is a FULL_TIME position based in Manama, Bahrain. The ideal candidate will play a crucial role in analysing, designing, and implementing SAP-based solutions to enhance our business processes and drive efficiency across the organisation. Responsibilities Business Analysis: Gather requirements, analyze processes, identify gaps, and propose SAP-based solutions for sales and service and other functional modules. Configuration & Design: Configure SAP SD/CS modules (e.g., sales orders, contracts, pricing, billing, service notifications, repair orders, pricing conditions). Implementation: Lead or participate in full lifecycle implementations, including design, build, test, and go-live. Integration: Ensure seamless integration with other SAP modules (MM, FI, PS) and external systems. Support & Troubleshooting: Provide expert support, resolve incidents, and manage post-go-live issues. Documentation: Create functional specifications, test cases, and user manuals. Training & Communication: Train end-users, communicate with stakeholders, and lead workshops. Upgrades and Migration: Assisting in system upgrades, applying SAP Notes, and supporting data migration projects. System Integration: Integrate SAP systems with non-SAP applications and cloud services to support end-to-end business processes. Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services. Demonstrate and apply a thorough understanding of complex SAP systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations. Collaborate with other members of the IT team to deliver the SAP requirements and develop work program timelines, risk assessments, design documents, and other planning documents. Provide guidance and expertise to team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues with regards to SAP systems. Ability to conduct risk assessment and audits around SAP and support various SAP internal projects. Deliver facts, analyses and recommendations in an accurate, clear and concise manner. Handle multiple technically complex projects or engagements simultaneously Foster relationships with all divisions at appropriate levels. Drive high-quality work products within expected timeframes and on budget.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Proven 5-7 years of relevant experience in SAP Consulting, with a focus on SAP SD& Service module. Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or engineering in any other related field. Excellent verbal and written communication skills to convey technical information to non-technical stakeholders. Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Ability to manage multiple priorities and work effectively both independently and as part of a team. Relevant SAP certifications are highly desirable.</p><p></p></section>