Ticket Agent Jobs in Bahrain

<p><strong>Job Description:</strong></p><p>Nexa Clinics is hiring a Receptionist / Front Desk Coordinator to join our growing team in Jidhafs, Bahrain.&nbsp;</p><p>As the first point of contact for our patients, you'll play a key role in creating a welcoming, organized, and professional experience from the moment they walk in or call.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong><br>Greeting and welcoming patients, answering and directing phone calls, scheduling and confirming appointments, managing patient records and front desk documentation, handling patient inquiries and coordinating with the clinical team, and maintaining a tidy and professional reception area.&nbsp;</p><p>&nbsp;</p><p><strong>Requirements:</strong><br>Friendly, organized, and patient-focused.&nbsp;</p><p>Previous experience in a receptionist or front desk role is preferred, ideally in a healthcare or clinic setting.&nbsp;</p><p>Strong communication skills and comfort using booking or clinic management software.&nbsp;</p><p>Arabic and English language skills are preferred.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job summary</strong></p><br><p>The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. The Sales Manager is responsible for an increase in transient room revenue by increasing production of existing accounts. He/she is also responsible for month-end reporting and tracking of account production.</p><br><p><strong>Main tasks</strong></p><br><ul><li><p>Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.</p><br></li><li><p>Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.</p><br></li><li><p>Meet or exceed set goals.</p><br></li><li><p>Operate the Sales Department within established sales expense budget.</p><br></li><li><p>Participate in required M.O.D. and Saturday office coverage as scheduled.</p><br></li><li><p>Initiate and follow up on leads.</p><br></li><li><p>Maintain and participate in an active sales solicitation program.</p><br></li><li><p>Monitor production of all top accounts and evaluate trends within your market.</p><br></li><li><p>Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.</p><br></li><li><p>Meet or exceed sales solicitation call goals as assigned by the Director of Sales &amp; Marketing.</p><br></li><li><p>Identify knowledge gaps within the team and develop plans for filling them</p><br></li><li><p>Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress.</p><br></li><li><p>Create and execute a strategic sales plan that expands our customer base and extends the company's global reach</p><br></li><li><p>Meet with potential clients and grow long-lasting relationships that address their needs</p><br></li><li><p>Invite clients to the hotel for entertainment, lunches, tours and site inspections.</p><br></li><li><p>Assist in implementing special promotions relating to direct sales segments.</p><br></li><li><p>Assist in the preparation of required reports in a timely manner.</p><br></li><li><p>Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).</p><br></li><li><p>Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.</p><br></li><li><p>Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.</p><br></li><li><p>Meet and greet onsite contacts.</p><br></li><li><p>Develop networking opportunities through active participation in community and professional associations, activities and events.</p><br></li><li><p>Review meeting planner evaluations with the Director of Sales &amp; Marketing to ensure that issues receive follow-up.</p><br></li><li><p>Entertain clients.</p><br></li><li><p>Handle inquiries.</p><br></li><li><p>Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.</p><br></li><li><p>Prospect for new transient business.&nbsp; Track all transient leads (lost and turndown).&nbsp; Participate in transient, group and catering lead referral.</p><br></li><li><p>Develop and implement specific account marketing plans for appropriate accounts.&nbsp; Monitor production compliance.</p><br></li><li><p>Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.</p><br></li><li><p>Respond to customer inquiries and request for pricing</p><br></li><li><p>Maintain in-depth files on all accounts; via hard files and/or automated account management system</p><br></li><li><p>Assist in updating Brand national Transient database, if applicable.&nbsp; Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.</p><br></li><li><p>Participate in trade shows, community &amp; professional organizations to maintain high visibility.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.<br>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.<br>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.<br>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following: Management: Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users. Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines. Is creating business cases for justification of investments and expenditures to support the approval process. Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director. Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel. Compliance of PCI DSS &amp; GDPR Hardware: Ensures that the hotel works with Accor Hardware partners. Has a good relationship with Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components. Software: Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management s policy and requirements are running on the hotel s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalating of issues to Software suppliers. User: Ensures that no user in the hotel has access to programs other than those needed to perform the job. He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department). This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel. Security / Datasafe: Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection. Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems. He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security. Servers Infrastructure Physical and Virtual Networks Data, Voice and Wi-Fi Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment Central profile solutions (CP) Central reservations systems (CRS) Revenue management systems (RMS) Various middleware / Interfaces Data warehouse, reporting, and Business Intelligence (BI) Interface Only Sales force automation (SFA) - Interface Customer relationship management (CRM) Point of Sales application Back office accounting software application Procurement and inventory management application IP TV Human resources management system Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...) Scope: Smooth running of all computer systems. Training of basic functions of user software. Regular information to IT management about the new computer trends for the future. Regular data safe /backup. Budgeting, Planning, and managing the approval process for IT Expenditures Compliance with IT Policies and Guidelines IT project management</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years experience in a similar role, preferably in an international hotel brand. Strategic thinker, results-driven, process-oriented, and attentive to details. Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals. Change instigator, positive influencer, strong communicator, and team collaborator. Strong listening skills and the ability to anticipate business needs. Able to build and develop relationships with the business partners, and intermediaries. Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels. Fluency in English. Adaptable, self-motivating individual with the ability to bring others along on the journey. Strong decision-making skills, calm under pressure, and able to prioritize workflows.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Guest Relations Officer is responsible for delivering exceptional guest experiences with a key focus on Booking.com guests, managing online reviews and actively contributing to the improvement of Booking.com review scores. The role acts as a bridge between guests and hotel operations, ensuring satisfaction before, during and after the stay. Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the&nbsp;hotel&nbsp;and city. Check on&nbsp;VIP&nbsp;guest movements,&nbsp;complete their pre-registration&nbsp;formalities.</p><br><p>Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any&nbsp;possible first hand service recovery steps.</p><br><p>&nbsp;<strong>Guest Experience &amp; </strong><strong>Booking.com</strong><strong> Guests</strong></p><br><ul><li><p>Welcome and engage Booking.com guests in a warm, professional and personalized manner.</p><br></li><li><p>Proactively identify guest preferences and special requests prior to arrival.</p><br></li><li><p>Conduct follow-ups with in-house Booking.com guests to ensure satisfaction.</p><br></li><li><p>Resolve guest concerns promptly and professionally to prevent negative reviews.</p><br></li><li><p>Coordinate with Front Office, Housekeeping, and F&amp;B to ensure seamless service delivery.</p><br></li></ul><p><strong>Online Reviews &amp; Reputation Management</strong></p><br><ul><li><p>Monitor and respond to Booking.com guest reviews in a timely, professional and brand-appropriate tone.</p><br></li><li><p>Address negative feedback with corrective actions and follow-up responses.</p><br></li><li><p>Highlight positive guest experiences and service recovery efforts in review responses.</p><br></li><li><p>Escalate recurring issues to relevant departments and management.</p><br></li></ul><p><strong>Booking.com</strong><strong> Scores &amp; Performance</strong></p><br><ul><li><p>Actively work towards improving Booking.com review scores and guest satisfaction metrics.</p><br></li><li><p>Analyze guest feedback trends and identify improvement opportunities.</p><br></li><li><p>Share weekly/monthly feedback reports with management.</p><br></li><li><p>Encourage satisfied guests to share their positive experiences on Booking.com.</p><br></li></ul><p><strong>Communication &amp; Administration</strong></p><br><ul><li><p>Maintain accurate guest profiles and notes in the PMS.</p><br></li><li><p>Liaise with Booking.com extranet (when required) regarding guest issues or clarifications.</p><br></li><li><p>Assist Front Office with VIP arrivals, special occasions and guest recovery cases.</p><br></li><li><p>Support service quality audits and brand standards.</p><br></li><li><p>Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.</p><br></li><li><p>Inform guests of hotel services including breakfast and dining options.</p><br></li><li><p>Become a Wyndham rewards champion by ensuring all eligible hotel guest are enrolled to Wyndham rewards programme.</p><br></li><li><p>Recommend tourist attractions to guests.</p><br></li><li><p>Liaise with other operational departments like security, housekeeping, food and beverage to provide an overall comfortable guest experience.</p><br></li><li><p>Hands on experience with Hotel Management Software’s Opera, Micros etc.</p><br></li><li><p>Appraise team’s performance and produce reports accordingly.</p><br></li><li><p>Know the credit policy of the hotel and how to code each reservation.</p><br></li><li><p>Walk around with the guest to ensure that they secure whatever services they are in need of.</p><br></li><li><p>Assist in making arrangements for clients travel programs.</p><br></li><li><p>Use proper etiquette at all times when communicating with guests and associates.</p><br></li><li><p>Overseeing VIP guests, arrivals and departures.</p><br></li><li><p>Coordinating and multi-tasking job duties in a busy environment.</p><br></li><li><p>Fully comprehend and operate all relevant aspects of the Front Desk computer system.</p><br></li><li><p>Be aware of all closed out and restricted dates.</p><br></li><li><p>Follow and enforce all Wyndham International hotel FO policies.</p><br></li><li><p>Be able to complete and ensure that a proper bucket check and required daily reports are done.</p><br></li><li><p>Establish and maintain good communications and teamwork with fellow team members and other departments within the hotel.</p><br></li><li><p>Assist the Front Office Manager in ensuring that team members are following and maintaining standards (i.e., answering phones, call-backs to guests, guest request log).</p><br></li><li><p>Have knowledge of health and safety and assist in emergency procedures as required.</p><br></li><li><p>Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.</p><br></li><li><p>Answer all guest inquiries in a timely and professional nature.</p><br></li><li><p>Collect Guest feedback during guest departure along with his likes and dislikes.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.<br><br><p><b>Position Summary</b></p><br><br><p>The Restaurant Manager is responsible for overseeing the daily operations of a high-end Asian dining destination, ensuring exceptional guest experiences, operational efficiency, team development, and financial performance. This role leads the front-of-house team, maintains the highest standards of service excellence, and works collaboratively with culinary and beverage teams to deliver a memorable and consistent dining experience.</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><ul><li>Manage and oversee daily restaurant operations to ensure seamless service and exceptional guest satisfaction.</li><li>Lead, motivate, and develop the front-of-house team to deliver outstanding hospitality and maintain service excellence.</li><li>Ensure all guests receive personalized, attentive, and professional service throughout their dining experience.</li><li>Monitor dining room operations to maintain quality, consistency, cleanliness, and presentation standards.</li><li>Handle guest inquiries, feedback, and service recovery situations in a professional and timely manner.</li><li>Collaborate closely with culinary and beverage teams to ensure effective communication and flawless service execution.</li><li>Conduct daily pre-shift briefings and communicate operational updates, menu changes, promotions, and service priorities.</li><li>Assist in recruiting, onboarding, training, and developing team members to support operational success and career growth.</li><li>Conduct performance discussions and provide regular coaching and feedback to drive team performance.</li><li>Create and manage staff schedules in accordance with business levels and labor productivity targets.</li><li>Monitor restaurant reservations, seating strategies, and table management to maximize guest flow and revenue opportunities.</li><li>Support the execution of special events, private dining experiences, promotions, and seasonal activations.</li><li>Monitor inventory levels and assist with ordering and stock control processes as required.</li><li>Ensure compliance with health, safety, sanitation, and food handling regulations.</li><li>Maintain knowledge of menu offerings, ingredients, allergens, beverage pairings, and restaurant concepts.</li><li>Drive revenue through effective upselling, guest engagement, and exceptional service delivery.</li><li>Monitor financial performance indicators, including sales, labor costs, and operating expenses.</li><li>Review guest feedback and implement action plans to continuously enhance service quality and guest satisfaction.</li><li>Ensure adherence to company policies, procedures, and luxury hospitality standards.</li><li>Support management initiatives aimed at improving operational efficiency, profitability, and employee engagement.</li></ul><br><p><b>Qualifications</b></p><br><br><ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.</li><li>Minimum 3-5 years of management experience in fine dining, luxury hospitality, or upscale restaurant operations.</li><li>Strong knowledge of Asian cuisine concepts and luxury dining service standards preferred.</li><li>Proven leadership experience with a track record of developing high-performing teams.</li><li>Strong understanding of restaurant operations, guest experience management, and service excellence.</li><li>Financial awareness with experience managing labor costs, productivity, and revenue objectives.</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Proficiency in restaurant POS systems and Microsoft Office applications.</li><li>Ability to work flexible schedules, including evenings, weekends, and public holidays.</li></ul><br><br><br><br><br><br> </div>

<p><strong>What you will be doing:</strong> Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following:</p><p><strong>Management:</strong> Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users. Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines. Is creating business cases for justification of investments and expenditures to support the approval process. Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director. Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel. Compliance of PCI DSS &amp; GDPR</p><p><strong>Hardware:</strong> Ensures that the hotel works with Accor Hardware partners. Has a good relationship with Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</p><p><strong>Software:</strong> Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management s policy and requirements are running on the hotel s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</p><p><strong>User:</strong> Ensures that no user in the hotel has access to programs other than those needed to perform the job. He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department). This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</p><p><strong>Security / Datasafe:</strong> Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection. Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems. He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</p><p>Servers Infrastructure<br>Physical and Virtual Networks<br>Data, Voice and Wi-Fi<br>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment<br>Central profile solutions (CP)<br>Central reservations systems (CRS)<br>Revenue management systems (RMS)<br>Various middleware / Interfaces<br>Data warehouse, reporting, and Business Intelligence (BI) Interface Only<br>Sales force automation (SFA) - Interface<br>Customer relationship management (CRM)<br>Point of Sales application<br>Back office accounting software application<br>Procurement and inventory management application<br>IP TV<br>Human resources management system<br>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</p><p><strong>Scope:</strong> Smooth running of all computer systems. Training of basic functions of user software. Regular information to IT management about the new computer trends for the future. Regular data safe /backup. Budgeting, Planning, and managing the approval process for IT Expenditures Compliance with IT Policies and Guidelines IT project management</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years experience in a similar role, preferably in an international hotel brand. Strategic thinker, results-driven, process-oriented, and attentive to details. Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals. Change instigator, positive influencer, strong communicator, and team collaborator. Strong listening skills and the ability to anticipate business needs. Able to build and develop relationships with the business partners, and intermediaries. Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels. Fluency in English. Adaptable, self-motivating individual with the ability to bring others along on the journey. Strong decision-making skills, calm under pressure, and able to prioritize workflows.</p>

<br> <br> <p> <strong>Job Description</strong> </p> <p> <strong>What you will be doing:</strong> </p> <p>Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following: </p> <p> <strong>Management:</strong> </p> <ul> <li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li> <li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li> <li>Is creating business cases for justification of investments and expenditures to support the approval process.</li> <li>Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director.</li> <li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li> <li>Compliance of PCI DSS &amp; GDPR</li> </ul> <p> <strong>Hardware:</strong> </p> <ul> <li>Ensures that the hotel works with Accor Hardware partners.</li> <li>Has a good relationship with Hardware Partners.</li> <li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li> <li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li> </ul> <p> <strong>Software:</strong> </p> <ul> <li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li> <li>Ensures that only original and properly licensed application programs according to the IT management s policy and requirements are running on the hotel s systems and computers.</li> <li>Has a good relationship to the Software suppliers.</li> <li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li> </ul> <p> <strong>User:</strong> </p> <ul> <li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li> <li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li> <li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li> </ul> <p> <strong>Security / Datasafe:</strong> </p> <ul> <li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li> <li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li> <li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li> <li>Servers Infrastructure Physical and Virtual</li> <li>Networks Data, Voice and Wi-Fi</li> <li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li> <li>Central profile solutions (CP)</li> <li>Central reservations systems (CRS)</li> <li>Revenue management systems (RMS)</li> <li>Various middleware / Interfaces</li> <li>Data warehouse, reporting, and Business Intelligence (BI) Interface Only</li> <li>Sales force automation (SFA) - Interface</li> <li>Customer relationship management (CRM)</li> <li>Point of Sales application</li> <li>Back office accounting software application</li> <li>Procurement and inventory management application</li> <li>IP TV</li> <li>Human resources management system</li> <li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li> </ul> <p> <strong>Scope:</strong> </p> <ul> <li>Smooth running of all computer systems.</li> <li>Training of basic functions of user software.</li> <li>Regular information to IT management about the new computer trends for the future.</li> <li>Regular data safe /backup.</li> <li>Budgeting, Planning, and managing the approval process for IT Expenditures</li> <li>Compliance with IT Policies and Guidelines</li> <li>IT project management</li> </ul> <p> </p> <ul> </ul> <br> <div>Qualifications</div> <br> <p> <strong>Qualifications</strong> </p> <ul> <li>Minimum 5 years experience in a similar role, preferably in an international hotel brand.</li> <li>Strategic thinker, results-driven, process-oriented, and attentive to details. </li> <li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li> <li>Change instigator, positive influencer, strong communicator, and team collaborator.</li> <li>Strong listening skills and the ability to anticipate business needs.</li> <li>Able to build and develop relationships with the business partners, and intermediaries.</li> <li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li> <li>Fluency in English.</li> <li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li> <li>Strong decision-making skills, calm under pressure, and able to prioritize workflows. </li> </ul> <br> <div>Additional Information</div> <br> <ul> <li>Opportunity to join the first Raffles in Bahrain</li> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>The Senior Advisor – Power Commercial &amp; Contracts is responsible for leading the commercial structuring, evaluation, negotiation, and risk management of power offtake, transmission, and trading arrangements supporting the Group’s renewable energy, energy transition, and strategic power import initiatives.</span></p><br><p><span>The role serves as the principal commercial senior advisor on long-term and short-term Power Purchase Agreements (PPAs), power trading arrangements, wheeling and transmission agreements, and other commercial frameworks required to develop, finance, and deliver large-scale power infrastructure projects.</span></p><br><p><span>The position plays a critical role in supporting utility-scale renewable energy developments, cross-border power transactions, and regional interconnection opportunities by ensuring that commercial arrangements are bankable, commercially competitive, appropriately risk-balanced, and aligned with the Group’s strategic objectives.</span></p><br><br>Bapco Energies operates a portfolio spanning the entire energy value chain in the Kingdom of Bahrain. The portfolio includes wholly-owned subsidiaries and specialized operating companies. Together, these companies drive Bapco Energies' mission to power the next generation.<br>Responsibilities:<br><p><span><strong>Responsibilities &amp; Duties:</strong></span></p><br><ol><li><p><span><strong>Power Offtake &amp; Commercial Structuring:&nbsp;</strong></span></p><br></li></ol><ul><li><p><span>Lead the commercial structuring, negotiation, review and execution of:</span></p><br><ul><li><span>Long-term Power Purchase Agreements (PPAs)</span></li><li><span>Short-term and interim power supply agreements</span></li><li><span>Corporate PPAs</span></li><li><span>Back-to-back PPAs</span></li><li><span>Electricity trading agreements</span></li><li><span>Energy supply and offtake agreements</span></li></ul></li><li><span>Develop commercially viable and bankable transaction structures that support project financing requirements and long-term revenue certainty.</span></li><li><span>Ensure alignment between generation, transmission, trading, and offtake agreements to create integrated and bankable commercial frameworks.</span></li></ul><ol><li><p><span><strong>Power Transmission, Wheeling &amp; Cross-Border Commercial Arrangements</strong></span></p><br></li></ol><ul><li><span>Lead the commercial assessment, structuring, negotiation, and management of transmission and network access arrangements supporting domestic and cross-border power projects.</span></li><li><span>Evaluate and negotiate commercial terms relating to:</span><ul><li><span>Transmission Service Agreements (TSAs)</span></li><li><span>Wheeling arrangements</span></li><li><span>Cross-border transmission access rights</span></li><li><span>Interconnection agreements</span></li><li><span>Capacity reservation agreements</span></li><li><span>Transmission Use-of-System (TUoS) charges</span></li><li><span>Grid connection agreements</span></li><li><span>Power balancing and settlement mechanisms</span></li></ul></li><li><span>Assess the commercial viability and competitiveness of alternative transmission solutions, including dedicated transmission infrastructure, shared transmission systems, regional interconnection networks, and third-party transmission service providers.</span></li><li><span>Lead commercial engagement with utilities, transmission system operators, regional interconnection entities, regulators, and other relevant stakeholders.</span></li><li><span>Evaluate and mitigate transmission-related commercial risks including congestion, curtailment, network availability, system losses, tariff changes, outages, and regulatory developments.</span></li><li><span>Support the development of integrated commercial structures linking generation assets, transmission infrastructure, power trading arrangements, and end-user offtake obligation.</span></li></ul><ol><li><p><span><strong>Commercial Risk Management</strong></span></p><br></li></ol><ul><li><span>Identify, assess, and mitigate commercial and contractual risks associated with power offtake, transmission, and trading arrangements.</span></li><li><span>Lead commercial evaluation of:</span><ul><li><span>Pricing and tariff structures</span></li><li><span>Indexation and escalation mechanisms</span></li><li><span>Volume and availability obligations</span></li><li><span>Curtailment and dispatch risks</span></li><li><span>Grid and transmission constraints</span></li><li><span>Credit and counterparty risks</span></li><li><span>Change-in-law provisions</span></li><li><span>Force majeure events</span></li></ul></li><li><span>Develop commercial risk mitigation strategies that support project bankability and protect shareholder value.</span></li></ul><ol><li><p><span><strong>Project Finance &amp; Bankability Support</strong></span></p><br></li></ol><ul><li><span>Support development teams, Corporate Finance, and external advisors in structuring bankable revenue and transmission frameworks for large-scale infrastructure projects.</span></li><li><span>Ensure consistency between commercial agreements, project financial models, financing assumptions, and lender requirements.</span></li><li><span>Support lender due diligence activities and financing negotiations by providing commercial and contractual expertise.</span></li><li><span>Advise management on the impact of commercial arrangements on project economics, valuation, financing capacity, and investment returns.</span></li></ul><ol><li><p><span><strong>Capability Development &amp; Knowledge Transfer</strong></span></p><br></li></ol><ul><li><span>Support the development of the Group’s internal commercial contracting and power markets capabilities through structured coaching, mentoring, and on-the-job training of less experienced employees.</span></li><li><span>Provide guidance and coaching to Bahraini professionals and junior team members in areas including Power Purchase Agreements (PPAs), Transmission and wheeling arrangements, Commercial risk assessment, and Contract negotiation and administration.&nbsp;</span></li><li><span>Lead knowledge transfer activities with the objective of developing sustainable in-house power commercial capabilities.</span></li><li><span>Foster a culture of continuous learning, professional development, and knowledge sharing across the department.</span></li></ul><ol><li><p><span><strong>Governance &amp; Executive Support</strong></span></p><br></li></ol><ul><li><span>Prepare commercial assessments, negotiation strategies, executive briefings, and decision papers for senior management, steering committees, investment committees, and boards where required.</span></li><li><span>Ensure compliance with corporate governance requirements, approval authorities, and internal policies.</span></li><li><span>Provide strategic commercial advice to the Group VP – NES Program Implementation and the Group Chief Strategy Officer on major transactions and investment opportunities.</span></li></ul><ol><li><p><span><strong>Market Intelligence &amp; Commercial Strategy</strong></span></p><br></li></ol><ul><li><span>Monitor developments in regional and international electricity markets, power trading frameworks, transmission regulations, and renewable energy procurement models.</span></li><li><span>Evaluate emerging commercial structures and recommend innovative approaches to improve project competitiveness, affordability, reliability, and bankability.</span></li><li><span>Maintain awareness of market practices relating to utility-scale renewable energy projects, cross-border electricity transactions, and regional power market development.</span></li></ul><br>Qualifications:<br><ul><li><span><strong>Required Qualifications:</strong></span></li><li><p><span>Bachelor’s degree in Engineering, Economics, Business, Finance, Energy Systems, Law, or a related discipline.</span></p><br></li><li><p><span>Master’s degree or professional qualification in Commercial Management, Energy Economics, Law, Project Finance, or a related field is preferred.</span></p><br></li><li><span><strong>Required Experience:&nbsp;</strong></span></li><li><p><span>Minimum 10–15 years of relevant experience in power, utilities, infrastructure, energy trading, project finance, or energy project development.</span></p><br></li><li><p><span>Demonstrated experience supporting the commercial development, structuring, negotiation, or management of major infrastructure projects with capital values exceeding US$300 million, including experience on multi-billion-dollar projects.</span></p><br></li><li><p><span>Proven experience in negotiating and structuring:</span></p><br><ul><li><p><span>Utility-scale PPAs</span></p><br></li><li><p><span>Corporate PPAs</span></p><br></li><li><p><span>Power trading agreements</span></p><br></li><li><p><span>Cross-border power supply arrangements</span></p><br></li><li><p><span>Transmission service agreements</span></p><br></li><li><p><span>Wheeling arrangements</span></p><br></li><li><p><span>Interconnection agreements</span></p><br></li><li><p><span>Complex multi-party commercial structures</span></p><br></li></ul></li><li><p><span>Experience in renewable energy, power generation, transmission, regional interconnections, or strategic energy infrastructure projects is required.</span></p><br></li><li><p><span>Experience in cross-border power transactions and regional electricity markets is highly desirable.</span></p><br></li></ul> </div>

<p>To lead the design, implementation, and continuous optimization of Gulf Air Group network and communication infrastructure including LAN, WLAN, WAN, VoIP, and inflight connectivity, airport Network &amp; communication systems ensuring maximum performance, availability, and resilience across all data and voice services. The Senior Analyst serves as a subject matter expert, driving technical standards, overseeing complex projects, maintaining infrastructure documentation, and providing escalation support to ensure the organization's connectivity systems meet operational and business demands.</p> KEY RESPONSIBILITIES <p> Plan, design, and implement robust network architectures considering scalability, security, and performance in alignment with Gulf Air Group's strategic direction</p> <p> Select appropriate hardware, software, and protocols; develop and enforce network standards across enterprise infrastructure</p> <p> Manage, configure, and maintain core network infrastructure including routers, switches, firewalls, wireless controllers, and load balancers</p> <p> Ensure ongoing network operation through regular maintenance, updates, patches, troubleshooting, and quarterly health checks</p> <p> Implement and maintain security measures including firewall environments in line with cybersecurity policy; monitor access and enforce compliance</p> <p> Optimize network performance by monitoring traffic patterns, identifying bottlenecks, and implementing efficiency improvements</p> <p> Maintain vendor portal registration to track vulnerabilities, bugs, and EOL notices; upgrade equipment to latest stable firmware</p> <p> Develop and implement disaster recovery and backup strategies to minimize downtime and data loss</p> <p> Maintain accurate documentation of network configurations, changes, troubleshooting procedures, and performance reports</p> <p> Migrate Network &amp; Communication services to cloud-based platforms where feasible, ensuring seamless transition aligned with Gulf Air Group's digital transformation roadmap</p> <p> Leverage AI and automation technologies to enhance monitoring, incident management, capacity planning, and predictive maintenance</p> <p> Manage infrastructure vendor contracts, maintenance agreements, and software licenses; ensure renewals are initiated well in advance to prevent lapses or service disruption</p> <p> Lead RFP and tender processes for infrastructure procurements including technical evaluation and award recommendations</p> <p> Manage and monitor connectivity services across all outstations including airport offices, check-in counters, and Gulf Air remote locations</p> <p> Review outstation Network &amp; Communication services regularly; provide technical recommendations for upgrades, new procurements, and service improvements</p> <p> Supervise Airport connectivity for Departure Control and Reservation systems at Gulf Air Airports</p> <p> Manage and coordinate call collection services at outstations ensuring effective routing to the Gulf Air Bahrain Contact Center based on business needs.</p> <p> Manage, assign, and oversee outstation projects and tasks ensuring delivery on time and within budget</p> <p> Manage outstation WAN, ISP, and remote connectivity contracts; monitor vendor SLA performance and ensure renewals are completed on time without delays or service gaps</p> <p> Lead tender and RFP processes for outstation connectivity solutions including technical evaluation and procurement recommendations</p> <p> Interact with management, users, and vendors to determine requirements and deliver effective solutions</p> <p> Create required documentation including RFPs, business cases, tender evaluations, technical reports, project plans, and policies &amp; procedures</p> <p> Manage and monitor inflight connectivity services across the aircraft fleet ensuring service availability, performance, and customer experience</p> <p> Plan, deploy, test, and optimize inflight connectivity and satellite solutions in coordination with vendors and internal teams</p> <p> Resolve inflight connectivity incidents promptly; coordinate with service providers to implement service enhancements</p> <p> Manage inflight connectivity contracts and service provider agreements; track SLA performance and ensure renewals and renegotiations are completed ahead of expiry without delays</p> <p> Lead technical evaluation and RFP processes for inflight connectivity platform upgrades or new service provider selections</p> <p> Stay current with emerging inflight connectivity technologies, industry trends, and best practices</p> <p> Plan, design, implement, and support IP Telephony infrastructure including Contact Center solutions</p> <p> Manage and support airport eLTE network, Distributed Antenna System (DAS), VHF and HF ensuring reliable, secure, and resilient communications</p> <p> Plan, deploy, test, and optimize eLTE, DAS, VHF, HF, and SITA/ARINC communication solutions</p> <p> Secure communication systems by establishing and enforcing policies and monitoring access for all required compliances</p> <p> Manage vendor contracts and maintenance agreements for all communication platforms; proactively track expiry dates and ensure renewals are executed on time to avoid operational gaps</p> <p> Lead procurement and tender activities for communication system upgrades including RFP preparation and technical assessment of vendor proposals</p> <p> Coach and develop team members to ensure delivery of superior user experience; act as communication conduit between frontline staff and management</p> <p> Manage the team call-out roster and ensure adequate operational coverage at all times.</p><p><strong>Desired Candidate Profile</strong></p><p> Bachelor s degree in Communication and Computer Engineering, or an equivalent major in the related field.</p> <p> IT certification ITIL, Cisco routing and switching and/or security (CCNA, CCNP and /or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei AWS certified solutions architect associate or any other IT specific certification is an advantage.</p> <p> </p> <p> Minimum 2 years of experience in IT.</p> <p> Experience of managing heterogeneous network on large systems. </p> <p> Experience of working in a team that delivers a high availability service.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest rooms. Position is accountable for pricing, positioning and inventory of all hotels within area of purview. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Maintains productive relationships with stakeholders, including hotel General Managers, sales leaders, franchisees and owners.<br>CANDIDATE PROFILE<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Analyzing and Reporting Revenue Management Data<br>• Analyzes information, identifies current and potential problems and proposes solutions.<br>• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.<br>• Generates updates on transient segment each period and continually analyzes transient booking patterns.<br>• Assists with account diagnostics process and validates conclusions.<br>• Maintains accurate reservation system information.<br>• Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Observes, receives, and otherwise obtains information from all relevant sources.<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Analyzes weekly and monthly STAR information to assist in analyzing past strategies; identifies areas needing improvement, identifies competitor set strengths, and develops strategies to best capture available Market Share.<br>• Analyze STAR information to assist in development of RevPAR Index forecasts.<br>• Generates yearly room revenue budget.<br>Managing Revenue Management Strategy&nbsp;<br>• Provides critical input to property leaders for development of market sales strategy.<br>• Provides revenue management functional expertise and leadership to general managers and property leadership teams<br>• Implements and evaluates revenue tests.<br>• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.<br>• Assists hotels with pricing and provides input on business evaluation recommendations.<br>• Provides recommendations to improve effectiveness of revenue management processes.<br>• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.<br>Building Successful Relationships<br>• Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.<br>• Communicates market direction to revenue management, sales and hotel leaders.<br>• Develops constructive and cooperative working relationships with others, and maintains them over time.<br>• Develops and manages internal key stakeholder relationships.<br>• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.<br>Additional Responsibilities&nbsp;<br>• Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.<br>• Enters, transcribes, records, stores, or maintains information in written or electronic form.<br>• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>JOB PURPOSE To lead the design, implementation, and continuous optimization of Gulf Air Group network and communication infrastructure including LAN, WLAN, WAN, VoIP, and inflight connectivity, airport Network &amp; communication systems ensuring maximum performance, availability, and resilience across all data and voice services. The Senior Analyst serves as a subject matter expert, driving technical standards, overseeing complex projects, maintaining infrastructure documentation, and providing escalation support to ensure the organization's connectivity systems meet operational and business demands. KEY RESPONSIBILITIES Plan, design, and implement robust network architectures considering scalability, security, and performance in alignment with Gulf Air Group's strategic direction Select appropriate hardware, software, and protocols; develop and enforce network standards across enterprise infrastructure Manage, configure, and maintain core network infrastructure including routers, switches, firewalls, wireless controllers, and load balancers Ensure ongoing network operation through regular maintenance, updates, patches, troubleshooting, and quarterly health checks Implement and maintain security measures including firewall environments in line with cybersecurity policy; monitor access and enforce compliance Optimize network performance by monitoring traffic patterns, identifying bottlenecks, and implementing efficiency improvements Maintain vendor portal registration to track vulnerabilities, bugs, and EOL notices; upgrade equipment to latest stable firmware Develop and implement disaster recovery and backup strategies to minimize downtime and data loss Maintain accurate documentation of network configurations, changes, troubleshooting procedures, and performance reports Migrate Network &amp; Communication services to cloud-based platforms where feasible, ensuring seamless transition aligned with Gulf Air Group's digital transformation roadmap Leverage AI and automation technologies to enhance monitoring, incident management, capacity planning, and predictive maintenance Manage infrastructure vendor contracts, maintenance agreements, and software licenses; ensure renewals are initiated well in advance to prevent lapses or service disruption Lead RFP and tender processes for infrastructure procurements including technical evaluation and award recommendations Manage and monitor connectivity services across all outstations including airport offices, check-in counters, and Gulf Air remote locations Review outstation Network &amp; Communication services regularly; provide technical recommendations for upgrades, new procurements, and service improvements Supervise Airport connectivity for Departure Control and Reservation systems at Gulf Air Airports Manage and coordinate call collection services at outstations ensuring effective routing to the Gulf Air Bahrain Contact Center based on business needs. Manage, assign, and oversee outstation projects and tasks ensuring delivery on time and within budget Manage outstation WAN, ISP, and remote connectivity contracts; monitor vendor SLA performance and ensure renewals are completed on time without delays or service gaps Lead tender and RFP processes for outstation connectivity solutions including technical evaluation and procurement recommendations Interact with management, users, and vendors to determine requirements and deliver effective solutions Create required documentation including RFPs, business cases, tender evaluations, technical reports, project plans, and policies &amp; procedures Manage and monitor inflight connectivity services across the aircraft fleet ensuring service availability, performance, and customer experience Plan, deploy, test, and optimize inflight connectivity and satellite solutions in coordination with vendors and internal teams Resolve inflight connectivity incidents promptly; coordinate with service providers to implement service enhancements Manage inflight connectivity contracts and service provider agreements; track SLA performance and ensure renewals and renegotiations are completed ahead of expiry without delays Lead technical evaluation and RFP processes for inflight connectivity platform upgrades or new service provider selections Stay current with emerging inflight connectivity technologies, industry trends, and best practices Plan, design, implement, and support IP Telephony infrastructure including Contact Center solutions Manage and support airport eLTE network, Distributed Antenna System (DAS), VHF and HF ensuring reliable, secure, and resilient communications Plan, deploy, test, and optimize eLTE, DAS, VHF, HF, and SITA/ARINC communication solutions Secure communication systems by establishing and enforcing policies and monitoring access for all required compliances Manage vendor contracts and maintenance agreements for all communication platforms; proactively track expiry dates and ensure renewals are executed on time to avoid operational gaps Lead procurement and tender activities for communication system upgrades including RFP preparation and technical assessment of vendor proposals Coach and develop team members to ensure delivery of superior user experience; act as communication conduit between frontline staff and management Manage the team call-out roster and ensure adequate operational coverage at all times.</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION / QUALIFICATIONS Bachelor s degree in Communication and Computer Engineering, or an equivalent major in the related field. IT certification ITIL, Cisco routing and switching and/or security (CCNA, CCNP and /or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei AWS certified solutions architect associate or any other IT specific certification is an advantage. EXPERIENCE Minimum 2 years of experience in IT. Experience of managing heterogeneous network on large systems. Experience of working in a team that delivers a high availability service.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Job Description</strong></p><br><p><strong>What you will be doing:</strong></p><br><p>Reporting to the Director of Finance ,&nbsp;responsibilities and essential job functions include but are not limited to the following:&nbsp;</p><br><p><strong>Management:</strong></p><br><ul><li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li><li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li><li>Is creating business cases for justification of investments and expenditures to support the approval process.</li><li>Is responsible for a regular status report about the hotel's actual IT situation to the &nbsp;GM and to the Area IT Director.</li><li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li><li>Compliance of PCI DSS &amp; GDPR</li></ul><p><strong>Hardware:</strong></p><br><ul><li>Ensures that the hotel works with Accor Hardware partners.</li><li>Has a good relationship with Hardware Partners.</li><li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li><li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li></ul><p><strong>Software:</strong></p><br><ul><li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li><li>Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.</li><li>Has a good relationship to the Software suppliers.</li><li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li></ul><p><strong>User:</strong></p><br><ul><li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li><li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li><li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li></ul><p><strong>Security / Datasafe:</strong></p><br><ul><li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li><li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li><li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li><li>Servers Infrastructure – Physical and Virtual</li><li>Networks – Data, Voice and Wi-Fi</li><li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li><li>Central profile solutions (CP)</li><li>Central reservations systems (CRS)</li><li>Revenue management systems (RMS)</li><li>Various middleware / Interfaces</li><li>Data warehouse, reporting, and Business Intelligence (BI) – Interface Only</li><li>Sales force automation (SFA) - Interface</li><li>Customer relationship management (CRM)</li><li>Point of Sales application</li><li>Back office accounting software application</li><li>Procurement and inventory management application</li><li>IP TV</li><li>Human resources management system</li><li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li></ul><p><strong>Scope:</strong></p><br><ul><li>Smooth running of all computer systems.</li><li>Training of basic functions of user software.</li><li>Regular information to IT management about the new computer trends for the future.</li><li>Regular data safe /backup.</li><li>Budgeting, Planning, and managing the approval process for IT Expenditures</li><li>Compliance with IT Policies and Guidelines</li><li>IT project management</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.</li><li>Strategic thinker, results-driven, process-oriented, and attentive to details.&nbsp;</li><li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li><li>Change instigator, positive influencer, strong communicator, and team collaborator.</li><li>Strong listening skills and the ability to anticipate business needs.</li><li>Able to build and develop relationships with the business partners, and intermediaries.</li><li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li><li>Fluency in English.</li><li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li><li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.&nbsp;</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p><strong>What you will be doing:<\/strong><br>\nReporting to the Director of Finance, responsibilities and essential job functions include but are not limited to the following:<\/p>\n\n<h4>Management:<\/h4>\n<ul>\n<li>Responsible for operational IT management including relationship management with hotel GMs, EXCOM, HODs, and other business-critical users.<\/li>\n<li>Responsible for proper business planning and budgeting of IT expenditures for the hotels, as well as compliance with Accor IT policies and guidelines.<\/li>\n<li>Creates business cases for justification of investments and expenditures to support the approval process.<\/li>\n<li>Responsible for regular status reports about the hotel's actual IT situation to the GM and to the Area IT Director.<\/li>\n<li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the hotel.<\/li>\n<li>Ensures compliance with PCI DSS and GDPR.<\/li>\n<\/ul>\n\n<h4>Hardware:<\/h4>\n<ul>\n<li>Ensures that the hotel works with Accor hardware partners.<\/li>\n<li>Maintains good relationships with hardware partners.<\/li>\n<li>Supports the hotel in resolving hardware issues through escalation with hardware partners.<\/li>\n<li>Hardware includes computers, servers, routers, switches, cables, PABX, monitors and screens, point of sale devices, all relevant interfaces, UPS and related devices, and other active components.<\/li>\n<\/ul>\n\n<h4>Software:<\/h4>\n<ul>\n<li>Ensures that all Accor IT policies and guidelines are applied in the hotel.<\/li>\n<li>Ensures only original and properly licensed application programs according to IT management\u2019s policy and requirements are running on the hotel\u2019s systems and computers.<\/li>\n<li>Maintains good relationships with software suppliers.<\/li>\n<li>Supports the hotel in resolving software issues by escalating them to software suppliers.<\/li>\n<\/ul>\n\n<h4>User:<\/h4>\n<ul>\n<li>Ensures that no user in the hotel has access to programs other than those needed to perform their job.<\/li>\n<li>Responsible for providing and maintaining a training program in coordination with the Learning & Development department.<\/li>\n<li>This enables the best possible knowledge, skill level, and use of systems by all employees in the hotel.<\/li>\n<\/ul>\n\n<h4>Security \/ Datasafe:<\/h4>\n<ul>\n<li>Responsible for compliance of the hotel with Accor IT Security Policy and General Data Protection.<\/li>\n<li>Responsible for backup of all relevant user-generated data, whether part of the general system or personal systems.<\/li>\n<li>Ensures that backup policies are duly respected and the system reaches the highest level of security.<\/li>\n<\/ul>\n\n<h4>Systems and infrastructure:<\/h4>\n<ul>\n<li>Servers infrastructure \u2013 physical and virtual<\/li>\n<li>Networks \u2013 data, voice, and Wi-Fi<\/li>\n<li>Property management systems (PMS) and sales & catering system (S&C) replacement or upgrade and alignment<\/li>\n<li>Central profile solutions (CP)<\/li>\n<li>Central reservations systems (CRS)<\/li>\n<li>Revenue management systems (RMS)<\/li>\n<li>Various middleware \/ interfaces<\/li>\n<li>Data warehouse, reporting, and business intelligence (BI) \u2013 interface only<\/li>\n<li>Sales force automation (SFA) - interface<\/li>\n<li>Customer relationship management (CRM)<\/li>\n<li>Point of sales application<\/li>\n<li>Back office accounting software application<\/li>\n<li>Procurement and inventory management application<\/li>\n<li>IP TV<\/li>\n<li>Human resources management system<\/li>\n<li>Accor brand signature systems (commercial systems, Wi-Fi everywhere, etc.)<\/li>\n<\/ul>\n\n<h4>Scope:<\/h4>\n<ul>\n<li>Smooth running of all computer systems.<\/li>\n<li>Training of basic functions of user software.<\/li>\n<li>Regular information to IT management about new computer trends for the future.<\/li>\n<li>Regular data safe and backup.<\/li>\n<li>Budgeting, planning, and managing the approval process for IT expenditures.<\/li>\n<li>Compliance with IT policies and guidelines.<\/li>\n<li>IT project management.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<ul>\n<li>Minimum 5 years\u2019 experience in a similar role, preferably in an international hotel brand.<\/li>\n<li>Strategic thinker, results-driven, process-oriented, and attentive to details.<\/li>\n<li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.<\/li>\n<li>Change instigator, positive influencer, strong communicator, and team collaborator.<\/li>\n<li>Strong listening skills and the ability to anticipate business needs.<\/li>\n<li>Able to build and develop relationships with business partners and intermediaries.<\/li>\n<li>Able to establish strong rapport with key stakeholders to ensure alignment on the strategic direction of the hotels.<\/li>\n<li>Fluency in English.<\/li>\n<li>Adaptable, self-motivating individual with the ability to bring others along on the journey.<\/li>\n<li>Strong decision-making skills, calm under pressure, and able to prioritize workflows.<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain.<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide.<\/li>\n<li>Learning programs through our academies.<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world.<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities.<\/li>\n<\/ul><\/p><p><\/p>

<br> <br> <div>Job Description</div> <br> <ul> <li>Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.</li> <li>Greet guests on arrival at the hotel and conduct check-in and registration procedures.</li> <li>Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.</li> <li>Implement and maintain guest guest recognition program.</li> <li>Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.</li> <li>Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.</li> <li>Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.</li> <li>Upsell all hotel rooms, spa, gallery and F&amp;B outlets.</li> <li>Entertain guests when appropriate.</li> <li>Assist the cashiers with guest billing procedures.</li> <li>Ensure that guest check out arrangements are in order, and to bid guests farewell.</li> <li>Carry out administrative requirements as directed. </li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with al health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or reputation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <br> <div><br></div><ul> </ul>

<p>To provide coordinated communications and operational support to the Student Development and Wellbeing Department team, ensuring that students and staff are effectively informed about, engaged with and supported through the Departmentu2019s programmes, services and activities. The Communications Coordinator is a central point of contact for departmental communications and promotion of Department events. Key Responsibilities: Coordinate and implement timely communications and promotional activities for the Departmentu2019s programmes, services, resources, events and initiatives, aligned with the University's academic calendar and departmental schedules. Develop and maintain an annual departmental communications and events calendar, ensuring that key activities, campaigns, deadlines and promotional requirements are planned and communicated in a timely manner. Liaise with relevant University departments and stakeholders to obtain required approvals, resources and support for departmental communications, events and promotional activities. Manage and maintain the Department's presence and information across the University's Virtual Learning Environment (VLE), website, media boards, ConnectEd and other approved communication channels including digital channels and social media. Regularly review and update departmental webpages, VLE content, student guidance, announcements and other digital resources to ensure information is accurate, current, accessible and engaging. Prepare, write and distribute communications, press releases, announcements, promotional materials and digital content for students, faculty and relevant stakeholders. Maintain departmental communications resources, including press releases, departmental information, publications, photographic database images, and promotional materials. Support the development and production of departmental publications, including brochures, student Information booklets and other printed and digital resources, working with suppliers and the University's Marketing and Communications (MarComs) team as appropriate. Ensure that communications are appropriate to the intended audience and reflect the University's professional standards and brand guidelines. Assist other department coordinators with the planning, scheduling and coordination of practical arrangements for events, including room bookings, facilities, equipment, materials, media and photographic coverage etc. where required. Organise media plans for post-event promotion and dissemination of information. Represent the department as a welcoming and professional first point of contact for students, staff, visitors and external stakeholders engaging with the Department. Welcome visitors and provide accurate information about departmental services, programmes and activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in marketing/communications/media or similar subject Excellent English written and verbal communication skills, with the ability to adapt communication style and content to different audiences. Strong digital and IT skills, including proficiency in Microsoft Office applications such as Word, Excel, PowerPoint etc as well as other software applications for design and content creation; experience using Virtual Learning Environments, CRM/database systems and digital communication platforms. Prior experience with graphic design, poster production / digital content creation Understanding of social media platforms and their appropriate use for promoting programmes, services, events and organisational achievements. Strong visual communication and creative skills, with an ability to produce engaging and professional promotional materials. Excellent organisational and time-management skills, with the ability to coordinate multiple activities, priorities and deadlines simultaneously. Strong attention to detail and commitment to maintaining high standards of accuracy and presentation. Friendly and welcoming personality Effective contributor as a team member; ability to work under pressure and multi-task in a busy student-centred environment. A flexible working approach; some out of hours attendance may be required to cover student events organized by the Department.</p>

<div><br></div><p><strong>AFR Ops Intern </strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company.</em> DHL Global Forwarding has an opening for an AFR Ops Intern in<strong> Bahrain </strong></p> <p>Join us in connecting people and improving lives!</p>   <p><strong>In this AFR Ops Intern position </strong></p>   <ul> <li>During this internship, you would be learning from our senior experts. Your daily job scope consists of different area within the department of Air / Road freight.</li> <li>To interface and work with Country Carrier contacts to resolve operational issues.</li> <li>Escalation to Procurement as and when necessary.</li> <li>Accepts all orders (from customer or overseas office) and processes them for handover to Operations.</li> <li>Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.</li> <li>Takes and handles customer inquiries, e.g. Track and Trace</li> <li>Takes and processes customer feedback and asks for Customer Service-related feedback (e.g. follow-up on complaint handling)</li> <li>Collaborates with Operations and other departments for smooth handling of shipments and continuous updates.</li> <li>Completes coordination between all applicable parties for all air export/import/courier shipments for our customers; ensures timely bookings with suppliers.</li> <li>Communicates regularly with customer in regard to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates.</li> </ul>   <p><strong>Now, here is what we need from you!</strong></p> <ul> <li>Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain.</li> <li>It will be added advantage if you have previous experience dealing with customers.</li> <li>Being able to write and speak professionally in English.</li> <li>Familiar with Microsoft Office (especially Excel).</li> <li>Can-do attitude, hard-working and enthusiastic</li> </ul>       <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>            

<div><br></div><div><br></div><p><strong>Key Account Operations Specialist</strong></p> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning</em> <strong>DHL Global Forwarding</strong> has an opening for <strong>Key Account Operations Specialist</strong> <strong>in Manama</strong><strong>, Bahrain</strong><strong>.</strong></p>   <p>Key Account Operations specialist is responsible for the end to end operational management of assigned key accounts, ensuring shipments are executed accurately, proactively, and in line with agreed customer requirements. The role acts as the main operational contact between customers, internal teams, overseas offices, carriers, customs brokers, and other service providers. A key focus is to identify risks early, resolve exceptions quickly, maintain strong operational KPIs, and continuously improve service quality.</p>   <p>Join us in connecting people and improving lives!</p>   <p><strong>In this Key Account Operations Specialist</strong> <strong>position</strong></p> <ul> <li>Manage day to day Airfreight shipments for assigned key accounts.</li> <li>Coordinate bookings, documentation, customs clearance, transportation, and delivery activities.</li> <li>Ensure shipments are executed according to customer SOPs, agreed routing, cut off times, and service requirements.</li> <li>Maintain ownership of shipments from booking through final delivery and file closure.</li> <li>Coordinate closely with overseas offices, gateways, carriers, and local operational teams.</li> <li>Act as the primary operational contact for assigned customers.</li> <li>Provide timely and accurate shipment status updates.</li> <li>Proactively inform customers of delays, operational risks, or service disruptions.</li> <li>Provide solutions and alternative routing options where required.</li> <li>Maintain professional communication and build strong working relationships with customer operational teams.</li> <li>Identify potential shipment issues before they become customer escalations.</li> <li>Take immediate corrective action for delays, space constraints, documentation issues, customs problems, or delivery failures.</li> <li>Escalate critical issues internally when additional support is required.</li> <li>Perform root-cause analysis for recurring operational failures and implement preventive actions.</li> <li>Monitor customer-specific and internal operational KPIs.</li> <li>Monitor billing readiness, file completion, cost accuracy, and operational exceptions.</li> <li>Review recurring service failures and develop improvement actions.</li> </ul>         <p><strong>Now, here is what we need from you!</strong></p> <ul> <li>Min 3 years of experience in freight forwarding, logistics, or key account operations preferred.</li> <li>Strong operational knowledge of Air Freight and/or Ocean Freight (preferably).</li> <li>Experience handling strategic or demanding customer accounts.</li> <li>Understanding of freight documentation, customs processes, carrier coordination, and shipment milestones.</li> <li>Good knowledge of Microsoft Excel, Outlook, Teams, and logistics/transport management systems.</li> <li>Strong written and verbal English communication skills.</li> </ul> <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision: </strong>The Logistics Company for the World.</p> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p>   <p><strong>Work Authorization (to include only if applicable)</strong></p>