Ophthalmology Jobs in Bahrain

<p>Key accountabilities: Draft bilingual press releases, official statements, speeches, messaging and general and social media content in line with internal and governmental policies to support CBB senior management and various functions in their communication efforts. Assess and arrange media invites, briefings, press conferences, and interviews to promote CBB initiatives and announcements. Assess and arrange event participation for HE the Governor and executive management for internal and external local and international events. Executing media campaigns, publications, and events across all platforms. Collaborate with the team to ensure accurate and timely responses to all external queries received via email and digital media. Translate media-related content between languages as required, ensuring clarity and accuracy in all communications. Adapt content to suit different platforms and audiences, maintaining the tone and messaging of CBB. Monitor and report on CBB representation in various communication channels. Provide insights and recommendations based on media monitoring to enhance CBB s communication strategy. Conduct media monitoring to track coverage of CBB in traditional and social media, analyzing trends and reporting on findings. Provide translation services for various communication materials, ensuring accuracy and consistency in messaging across different languages. Maintain a stakeholder/media database and assist in mapping audiences for targeted communication strategies.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Minimum Qualification</b>: Bachelor s degree in Communications, Public Relations, Marketing, or equivalent. Minimum Experience: 5-7 years in relevant field Apply</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> A System Solution Consultant, specifically within the functional and technical realm, guides the implementation and optimization of systems solutions, aligning them with business needs. They bridge the gap between business requirements and technical execution, often involving tasks like business analysis, solution design, configuration, and testing, both from a functional and technical perspective </p><br><p>DUTIES AND RESPONSIBILITIES</p><p>Key Responsibilities:</p><ul><li><p>Business Analysis: Conduct workshops and stakeholder interviews to gather and document</p></li></ul><p>business requirements.</p><ul><li><p>Solution Design: Translate requirements into comprehensive solution designs covering</p></li></ul><p>functional and technical aspects.</p><ul><li><p>Configuration and Customization: Configure systems and manage customizations to meet</p></li></ul><p>specific business needs.</p><ul><li><p>Technical Collaboration: Work closely with development, infrastructure, and data teams to</p></li></ul><p>ensure seamless technical integration.</p><ul><li><p>Testing and Training: Create and execute test cases, support UAT, and deliver training</p></li></ul><p>sessions for end users.</p><ul><li><p>Project Management: Manage or support the delivery of systems projects, including</p></li></ul><p>timelines, resources, and communication.</p><ul><li><p>Support &amp; Knowledge Transfer: Provide post-implementation support and transfer</p></li></ul><p>knowledge to internal teams.</p><ul><li><p>Staying Updated: Continuously explore and stay informed of industry trends and updates in</p></li></ul><p>Dynamics 365 and related technologies.</p><br><p>Technical Skills:</p><ul><li><p>In-depth understanding of Microsoft Dynamics 365 Finance &amp; Operations (F&amp;O), Store</p></li></ul><p>Commerce (POS) &amp; Microsoft Dynamics 365 CRM applications.</p><ul><li><p>Experience with core modules</p></li><li><p>Proficiency in using tools like Power BI, Power Automate, and other related Microsoft</p></li></ul><p>technologies.</p><ul><li><p>Experience with integrations and customizations.</p></li><li><p>Functional Skills:</p><ul><li><p>Strong business analysis skills, including conducting workshops and documenting</p></li></ul><p>requirements.</p><ul><li><p>Excellent communication and interpersonal skills, with the ability to explain complex</p></li></ul><p>technical concepts to non-technical stakeholders.</p><ul><li><p>Ability to translate business requirements into functional specifications and design</p></li></ul><p>documents.</p><ul><li><p>Proven experience in designing and implementing solutions that meet business needs.</p></li></ul></li></ul><ul><li><p>6-5 years’ experience.</p></li><li><p>Bachelor's degree in Computer Science, Information Technology, or related field.</p></li><li><p>Proven experience as a Technical &amp; a Functional with Microsoft Dynamics 365.</p></li><li><p>Strong understanding of D365 architecture and customization capabilities.</p></li><li><p>Excellent problem-solving and analytical skills.</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Bilingual (Arabic &amp; English)</p></li></ul><br><ul><li><p>Experience with D365 integrations and data migration.</p></li><li><p>Familiarity with Azure cloud services.</p></li><li><p>Ability to work independently and in a team-oriented environment.</p></li><li><p>Certifications in Microsoft Dynamics 365</p></li></ul><br><p>BS degree in Information Technology | Computer Science or related field </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<div><strong>OCC Specialist</strong></div>    <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p> <p><em>Who moves mountains even across oceans? You do. </em><strong>DHL Global Forwarding</strong> has an opening for a <strong>OCC Specialist </strong>in <strong>Bahrain. </strong></p> <p>Join us in connecting people and improving lives!</p>   <p><strong>In this OCC Specialist position </strong></p> <ul> <li>Execute plans and processes to implement the OFR pricing strategy</li> <li>Respond to pricing enquiries in an efficient and competitive manner</li> <li>Ensure the timely monitoring and accurate updating of local tariffs</li> <li>Ensure RFQ development, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls</li> <li>Deliver day-to-day shipment documentation for freight forwarding, assist in development of tenders and ensure on-time submission on relevant documents</li> <li>Develop and maintain databases with specific information to enable quick responses to specific network queries</li> <li>Build and secure business relationships with customers and airlines</li> <li>Prepare carrier performance reports and reviews</li> <li>Identify opportunities to enhance services and processes to secure cost-effective and competitive prices and negotiate competitive rates with airline suppliers while meeting desired service specifications and transit time targets</li> <li>Understand recent developments of new solutions, services, lane and traffic development</li> <li>Provide support on issues and problems from less experienced/new team members, provide direction and guidance as needed</li> <li>Study and resolve issues in day-to-day delivery and implement practices for OFR pricing focusing on increasing effectiveness and efficiency</li> </ul>   <p><strong>Now, here is what we need from you!</strong></p>   <table> <tbody> <tr> <td> <p><strong>Education Level</strong></p> </td> </tr> <tr> <td> <p>Bachelor’s Degree or equivalent experience/qualification</p> </td> </tr> <tr> <td>   </td> </tr> <tr> <td> <p><strong>Experience Level</strong></p> </td> </tr> <tr> <td> <p> more than 4 years</p> </td> </tr> </tbody> </table>   <p><strong>We offer:</strong></p> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p>   <p>We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a></p>   <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p>   <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p>   <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul>   <p><strong>Our Vision:      </strong>The Logistics Company for the World.</p> <p><strong>Our Mission:    </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose:   </strong>Connecting People, improving lives.<br> <strong>Our Values:     </strong>Respect & Results<br> <strong>Our Goals:       </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p>   <p><em>DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. <br></em><br><font color="#ffffff">#LI-MEA</font></p><span data-teams="true"><em ></em></span>    

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p><strong>Job Summary</strong></p><br><p>We are seeking a <strong>Senior Marine Ecologist</strong> to join our Environment team in AECOM Bahrain’s Office.</p><br><p>The role will involve leading and delivering marine EIAs and technical advisory services for coastal and offshore development projects, including marine environmental surveys. You’ll apply your strong academic background in marine biology to deliver practical, client-focused solutions, ensuring regulatory compliance and promoting sustainable marine management.</p><br><p>This role offers the opportunity to combine scientific expertise with technical leadership and delivery, driving coastal and marine ecosystem resilience in one of the world’s most dynamic marine environments.</p><br><p><strong>Duties &amp; Responsibilities</strong></p><br><ul><li><strong>Leadership</strong>: Lead project team in delivering coastal and marine projects across a range of sectors, including ports, coastal utilities, reclamation, dredging, subsea infrastructure and coastal resilience projects.</li><li><strong>Project delivery</strong>: Scope, plan and deliver multidisciplinary marine environmental environmental assessments and monitoring projects on time and within budget; manage risk and schedule.</li><li><strong>Technical delivery</strong>: Lead all technical aspects of marine EIA delivery, including client and subconsultant engagement, whilst ensuring regulatory compliance and high-quality outputs, including the preparation of high-quality deliverables (e.g. EIAs, ESIAs, EMPs, EMMPs and DMMPs).</li><li><strong>Agency coordination</strong>: Engage with local regulatory bodies and stakeholders, or regional equivalents, as required.</li><li><strong>Baseline and monitoring surveys</strong>: Design, plan and execute marine environmental surveys to identify and assess the status of benthic habitats and associated fauna and flora, fisheries, marine megafauna, seabirds, and water and sediment quality.</li><li><strong>Business development</strong>: Lead proposals, including technical approaches. Strengthen client relationships and expand marine ecology-related market opportunities.</li><li><strong>Cross-disciplinary coordination</strong>: Integrate marine ecological insights with a strong theoretical understanding of coastal modelling and marine engineering disciplines, including ports, coastal utilities (e.g. ROPs and WWTPs), reclamation, dredging, subsea infrastructure and coastal resilience.</li><li><strong>Nature-based solutions</strong>: Advance ecological restoration approaches such as living shorelines, reef, seagrass and mangrove restoration, and climate resilience strategies for coastal and marine habitats.</li><li><strong>Mentorship</strong>: Mentor junior scientists, review technical contributions and foster professional growth.</li><li><strong>Safety culture</strong>: Promote strong safety practices for vessel operations, diving and working in remote marine environments.</li></ul><p><strong>Person Specification (Personality Attributes)</strong></p><br><p>We are seeking a Senior Marine Ecologist with the personal qualities to lead and inspire.</p><br><p>The ideal candidate will bring a resilient mindset and a high level of commitment, ensuring projects are delivered to the highest technical standard achievable with reliability and focus. They will demonstrate a confident yet approachable leadership presence, fostering a collaborative spirit across multidisciplinary teams. Adaptability is key, as changing circumstances demand flexibility, while a practical problem-solving orientation keeps work moving forward.</p><br><p>Strong communication skills and a clear sense of integrity underpin their approach, alongside curiosity and innovation that drive fresh ideas. Calm under pressure, they bring steady judgment and sound decision-making to every challenge.</p><br><br>Qualifications<br><ul><li>BSc (Hons.) in Marine Biology or closely-related discipline; MSc and/or PhD much preferred.</li><li>Minimum PADI ‘Rescue Diver’ or UK HSE ‘SCUBA’ diving qualification and 2+ years of professional scientific diving experience.</li><li>Possession of a valid driving license.</li></ul><p><strong>Specific skills required</strong></p><br><ul><li>8+ years of marine environmental consultancy experience in the field of EIA and Permitting. Proven track record in leading and delivering multidisciplinary EIAs, ESIAs and permitting for environmental projects across a range of marine sectors.</li><li>Familiarity and proven experience with local and regional environmental regulatory framework(s) preferred.</li><li>Familiarity and experience with lenders’ requirements, for example, IFC Environmental and Social Performance Standards (notably PS6 - Biodiversity and Sustainability) preferred.</li></ul><ul><li>Very strong technical writing skills for reporting and permit-related documentation; highly adept at stakeholder engagement and agency coordination.</li><li>Competent in the planning and delivery of field surveys, including underwater remote video (DDV, ROV, BRUVS), SCUBA diver-based survey techniques, water and sediment sampling, and benthic infauna and plankton sample collection.</li><li>Familiarity and basic aptitude with GIS (ArcGIS, QGIS) and PRIMER statistical software would be an asset.</li><li>Sound knowledge in the use and application of AI in the field of environmental assessment and project delivery would be an asset.</li></ul><br>Additional Information<br><p>Authorised to work in Bahrain and previous registration with SCE preferred.</p><br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.</p> <p>This is not a passive account management role.</p> <p>You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention. You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.</p> <p>If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Client campaign ownership</strong><br> <li>Manage a portfolio of 20–30 active client accounts.</li> <li>Serve as the primary point of contact for campaign performance and communication.</li> <li>Lead client check-ins and performance reviews.</li> <li>Manage expectations and provide proactive campaign updates.</li> <li>Build long-term client relationships.</li> <li>Identify risks early and proactively reduce churn.</li> <strong>Cold email campaign performance</strong><br> <li>Diagnose and optimize underperforming campaigns.</li> <li>Troubleshoot:</li> <li>Deliverability issues</li> <li>Inbox placement</li> <li>Domain reputation</li> <li>Spam issues</li> <li>List quality</li> <li>Low reply rates</li> <li>Optimize:</li> <li>Subject lines</li> <li>Messaging</li> <li>Sequences</li> <li>Personalization</li> <li>Quality-check campaigns before launch.</li> <li>Continuously improve campaign performance through testing and optimization.</li> <strong>Deliverability & infrastructure</strong><br> <li>Manage and optimize:</li> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS configuration</li> <li>SPF</li> <li>DKIM</li> <li>DMARC</li> <li>Monitor inbox placement and sender health.</li> <li>Troubleshoot technical campaign issues independently.</li> <li>Collaborate with technical teams to improve outbound infrastructure and automation.</li> <strong>Copywriting & campaign optimization</strong><br> <li>Write and refine outbound cold email copy.</li> <li>Improve:</li> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> <li>Test messaging variations using campaign performance data.</li> <li>Balance personalization with scalable outreach.</li> <strong>Process improvement & operations</strong><br> <li>Build and maintain campaign documentation and SOPs.</li> <li>Improve operational workflows and delivery processes.</li> <li>Track:</li> <li>SLAs</li> <li>Client health</li> <li>Campaign performance</li> <li>Operational metrics</li> <li>Help build scalable systems as the company grows.</li> <strong>Cross-functional collaboration</strong><br> <li>Work closely with:</li> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> <li>Coordinate campaign execution and issue resolution.</li> <li>Report directly to the founder on:</li> <li>Campaign performance</li> <li>Client risks</li> <li>Retention</li> <li>Operational improvements</li> <h4>What success looks like</h4> <li>Clients remain satisfied and renew their services.</li> <li>Campaigns maintain strong inbox placement and deliverability.</li> <li>Reply rates and conversion rates improve consistently.</li> <li>Campaigns launch accurately and on time.</li> <li>Operational workflows remain organized and scalable.</li> <li>Technical and client issues are resolved proactively.</li> <h4>What makes you a strong fit</h4> <li>You take ownership instead of waiting for direction.</li> <li>You thrive in startup environments with evolving systems.</li> <li>You understand that deliverability is just as important as messaging.</li> <li>You’re equally comfortable solving technical and client-facing challenges.</li> <li>You communicate confidently with founders and executives.</li> <li>You focus on outcomes, execution, and continuous improvement.</li> <h4>Required experience & skills</h4> <strong>Experience</strong><br> <li>Experience working in:</li> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales organizations</li> <li>Startup operations</li> <li>Strong expertise in:</li> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> <li>Strong outbound copywriting skills.</li> <li>Experience troubleshooting:</li> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> <li>Technical understanding of:</li> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> <li>Daily experience using:</li> <li>ChatGPT</li> <li>Claude</li> <li>AI-powered automation workflows</li> <li>Strong client communication and relationship management skills.</li> <li>Comfortable working independently in fast-paced environments.</li> <strong>Nice to have</strong><br> <li>Experience using:</li> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> <li>Familiarity with:</li> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation platforms</li> <li>Experience scaling outbound systems for startups or agencies.</li> <li>SaaS or lead generation industry experience.</li> <h4>Tech stack</h4> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> <li>Zapier</li> <li>Make</li> <li>ChatGPT</li> <li>Claude</li> <h4>What a typical day looks like</h4> <li>Review campaign dashboards and inbox health.</li> <li>Troubleshoot deliverability and reply-rate issues.</li> <li>Optimize copy, targeting, and sequencing.</li> <li>Meet with clients to review campaign performance.</li> <li>Coordinate with outreach and technical teams.</li> <li>Launch and quality-check new campaigns.</li> <li>Monitor domain reputation and warm-up systems.</li> <li>Update SOPs and operational documentation.</li> <p>In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.</p> <h4>Key metrics for success (KPIs)</h4> <li>Client retention and churn reduction.</li> <li>Inbox placement and deliverability rates.</li> <li>Campaign reply and conversion rates.</li> <li>Client satisfaction and relationship health.</li> <li>SLA adherence and operational consistency.</li> <li>Overall improvement in client campaign performance.</li> <h4>Why this role stands out</h4> <li>High ownership with direct impact on client success.</li> <li>Close collaboration with founders and technical teams.</li> <li>Blend of:</li> <li>Deliverability</li> <li>Campaign operations</li> <li>Client success</li> <li>Outbound strategy</li> <li>Copywriting</li> <li>Opportunity to build scalable outbound systems.</li> <li>Fast-paced startup environment with long-term growth opportunities.</li> <h4>Career progression into</h4> <li>Client success manager</li> <li>Outbound operations lead</li> <li>Deliverability specialist</li> <li>Growth operations manager</li> <h4>Interview process</h4> <li>Application review</li> <li>Spark Hire intro video (3–5 minutes)</li> <li>Founder interview</li> <li>Offer & onboarding</li> <h4>What happens after you apply</h4> <p>After submitting your application, you’ll receive an invitation from Spark Hire to record a short 3–5 minute intro video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.</p> <p>Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention. You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency. Your video will be reviewed by the hiring team before moving to the founder interview.</p> <p>You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.</p> <p>Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.</p> <h4>Apply now</h4> <p>If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you. Apply today and help build high-performing outbound systems that drive measurable business growth.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> About the Role You’ll design coding tasks that challenge frontier AI coding agents.<br> Each task is a self-contained Docker environment with a broken piece of software; an AI agent attempts the fix; automated tests verify the outcome.<br> Your deliverable is the full task package: broken code, tests, instructions, and a reference solution proving the task is solvable.<br> Responsibilities : Invent a realistic developer scenario — a real bug, a broken ETL, a missing feature — not a toy problem.<br> Build a reproducible Docker environment with pinned dependencies.<br> Write a pytest that verifies outcomes, not specific commands — deterministic, non-flaky, and does not leak the fix.<br> Write an instruction.<br>md that reads like a Jira ticket a developer would receive.<br> Write a reference solve.<br>sh proving the task is solvable.<br> Calibrate difficulty so current state-of-the-art agents solve the task 20–60% of the time.<br> Iterate based on feedback from expert QA reviewers.<br> Later: review other authors’ tasks as a QA reviewer.<br> Not in scope Data labeling, prompt engineering.<br> Production code to ship — you design problems and verification for AI agents.<br> Leetcode puzzles — scenarios must look like real developer work.<br> Not every candidate task ships — quality over quantity.<br> Requirements 3+ years of production software development in one backend stack — Python, Go, Node.<br>js, Java, or Rust.<br> Depth in one stack beats breadth.<br> Python + pytest fluency — required regardless of primary stack.<br> The task harness is pytest-based even when the broken app is in another language.<br> Fixtures, parametrize, monkeypatch, timeouts, conftest.<br>py. Docker authoring — reproducible Dockerfiles, pinned dependencies, multi-stage builds when needed, non-root user.<br> Linux &amp; Bash — comfort debugging inside containers (strace, lsof, journalctl); shell beyond set -euo pipefail.<br> AI coding agent experience — Claude Code, Cursor, Roo Code, or similar, on non-trivial work.<br> You can cite a specific time the AI was confidently wrong and how you caught it.<br> English — B2+ written.<br> Not a fit Data Science, ML, or Computer Vision engineers without backend-engineering output.<br> Manual QA testers without automation or test authoring.<br> Frontend-only, low-code / no-code, IT Support, or Business Analysts.<br> Engineers who have never written pytest from scratch.<br> Junior, intern, or assistant as the most recent role.<br> Preferred qualifications Domain depth in Security, System Administration (nginx / systemd / cron), Scientific Computing (NumPy / PyTorch / SciPy), DevOps, or Git internals.<br> Modern Python tooling (uv, poetry, pyproject.<br>toml). Coverage tooling (pytest-cov, coverage.<br>py, gcov, llvm-cov, kcov).<br> Fuzzing or property-based testing (Hypothesis).<br> Prior contribution to agent-evaluation benchmarks or related frameworks.<br> Process Apply → Pass qualification (90-minute sample-task screen + short behavioral interview) → Join a project → Complete tasks → Get paid.<br> Time commitment Onboarding: ~10 hours per first task.<br> Steady state: ~5 hours per task, 2–4 parallel tasks per author.<br> Realistic weekly load: 8–20 hours.<br> Higher volume available for top performers.<br> You choose when and how to contribute; tasks must be submitted by the deadline and meet acceptance criteria.<br> Compensation: Paid contributions, rates up to $35/hour *.<br> Task-based compensation equivalent to hourly rate, depending on performance and volume.<br> Some projects include incentive payments.<br> *Rates vary based on expertise, skills assessment, location, project needs, and other factors.<br> Higher rates may be provided to highly specialized experts.<br> Lower rates may apply during onboarding or non-core project phases.<br> Payment details are shared per project.<br> Apply Submit your CV via the Mindrift platform.<br> Indicate your English level, note this role (Software Engineering Evaluation Specialist — Terminal Bench), and include a GitHub profile link if available.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Specialist (Deliverability, Client Success &amp; Campaign Operations) – Remote Position Type: Full-Time, Remote Working Hours: Flexible, with overlap during U.<br>S. business hours About the Role At Pavago, one of our clients is hiring a highly execution-focused Cold Email Specialist to own client campaign performance, deliverability, retention, and operational execution within a fast-growing startup environment.<br> This is not a passive account management role.<br> You’ll be responsible for the full lifecycle of outbound cold email campaigns—from inbox placement and deliverability to campaign optimization, client communication, and long-term retention.<br> You’ll work closely with the founder, outreach team, developers, and operations to ensure campaigns perform, clients stay successful, and delivery standards continue to scale.<br> If you understand cold email beyond basic outreach—including infrastructure, warm-up, deliverability, inbox health, copy performance, and campaign optimization—this role is a strong fit.<br> What You’ll Own Client Campaign Ownership Manage a portfolio of 20–30 active client accounts.<br> Serve as the primary point of contact for campaign performance and communication.<br> Lead client check-ins and performance reviews.<br> Manage expectations and provide proactive campaign updates.<br> Build long-term client relationships.<br> Identify risks early and proactively reduce churn.<br> Cold Email Campaign Performance Diagnose and optimize underperforming campaigns.<br> Troubleshoot: Deliverability issues Inbox placement Domain reputation Spam issues List quality Low reply rates Optimize: Subject lines Messaging Sequences Personalization Quality-check campaigns before launch.<br> Continuously improve campaign performance through testing and optimization.<br> Deliverability &amp; Infrastructure Manage and optimize: Warm-up systems Inbox reputation Sending domains DNS configuration SPF DKIM DMARC Monitor inbox placement and sender health.<br> Troubleshoot technical campaign issues independently.<br> Collaborate with technical teams to improve outbound infrastructure and automation.<br> Copywriting &amp; Campaign Optimization Write and refine outbound cold email copy.<br> Improve: Open rates Reply rates Positive response rates Test messaging variations using campaign performance data.<br> Balance personalization with scalable outreach.<br> Process Improvement &amp; Operations Build and maintain campaign documentation and SOPs.<br> Improve operational workflows and delivery processes.<br> Track: SLAs Client health Campaign performance Operational metrics Help build scalable systems as the company grows.<br> Cross-Functional Collaboration Work closely with: Developers Infrastructure teams Outreach specialists Leadership Coordinate campaign execution and issue resolution.<br> Report directly to the founder on: Campaign performance Client risks Retention Operational improvements What Success Looks Like Clients remain satisfied and renew their services.<br> Campaigns maintain strong inbox placement and deliverability.<br> Reply rates and conversion rates improve consistently.<br> Campaigns launch accurately and on time.<br> Operational workflows remain organized and scalable.<br> Technical and client issues are resolved proactively.<br> What Makes You a Strong Fit You take ownership instead of waiting for direction.<br> You thrive in startup environments with evolving systems.<br> You understand that deliverability is just as important as messaging.<br> You’re equally comfortable solving technical and client-facing challenges.<br> You communicate confidently with founders and executives.<br> You focus on outcomes, execution, and continuous improvement.<br> Required Experience &amp; Skills Experience Experience working in: Cold email agencies Lead generation companies Outbound sales organizations Startup operations Strong expertise in: Cold email strategy Deliverability Inbox placement Warm-up systems Outbound infrastructure Strong outbound copywriting skills.<br> Experience troubleshooting: Spam issues Domain reputation Low-performing campaigns Technical understanding of: APIs Automations Workflows Outbound systems Daily experience using: ChatGPT Claude AI-powered automation workflows Strong client communication and relationship management skills.<br> Comfortable working independently in fast-paced environments.<br> Nice to Have Experience using: Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Familiarity with: Zapier Make Webhooks Automation platforms Experience scaling outbound systems for startups or agencies.<br> SaaS or lead generation industry experience.<br> Tech Stack Instantly Smartlead Clay Apollo Lemlist Outreach HubSpot Zapier Make ChatGPT Claude What a Typical Day Looks Like Review campaign dashboards and inbox health.<br> Troubleshoot deliverability and reply-rate issues.<br> Optimize copy, targeting, and sequencing.<br> Meet with clients to review campaign performance.<br> Coordinate with outreach and technical teams.<br> Launch and quality-check new campaigns.<br> Monitor domain reputation and warm-up systems.<br> Update SOPs and operational documentation.<br> In short: You’ll own the technical performance, operational execution, and client success of outbound cold email campaigns while helping scale reliable systems that generate consistent results.<br> Key Metrics for Success (KPIs) Client retention and churn reduction.<br> Inbox placement and deliverability rates.<br> Campaign reply and conversion rates.<br> Client satisfaction and relationship health.<br> SLA adherence and operational consistency.<br> Overall improvement in client campaign performance.<br> Why This Role Stands Out High ownership with direct impact on client success.<br> Close collaboration with founders and technical teams.<br> Blend of: Deliverability Campaign operations Client success Outbound strategy Copywriting Opportunity to build scalable outbound systems.<br> Fast-paced startup environment with long-term growth opportunities.<br> Career progression into: Client Success Manager Outbound Operations Lead Deliverability Specialist Growth Operations Manager Interview Process Application Review Spark Hire Intro Video (3–5 minutes) Founder Interview Offer &amp; Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience managing cold email campaigns, and explain how you’ve improved deliverability, inbox placement, campaign performance, and client retention.<br> You’ll also have the chance to demonstrate your knowledge of outbound infrastructure, warm-up systems, copy optimization, and the AI tools you use to improve operational efficiency.<br> Your video will be reviewed by the hiring team before moving to the founder interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re passionate about cold email, understand deliverability inside and out, and enjoy owning client outcomes from campaign launch through long-term success, we’d love to hear from you.<br> Apply today and help build high-performing outbound systems that drive measurable business growth.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span><span><span>SAP Ui5+ Senior Consultant </span></span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span><span>SAP Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>5-8 Years of experience in one or more SAP modules.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>At least two full life-cycle implementation projects (from Blueprint/Explore through Go-Live).</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands SAP Activate Methodology.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Extensive experience in SAPUI5 application development.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Expertise in SAPUI5 controls and Fiori Design patterns.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Exposure in SAP Fiori Launch pad configuration and app integration.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Design and Architect for Fiori Apps.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Develop, configure, customize, and integrate Fiori applications by using languages such as JavaScript, HTML, JQuery, and CSS to build extensions to existing applications.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to lead workstream activities on a project.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands integration between modules.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Leads detailed module-specific configuration and master data development.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to use Service Marketplace to create tickets, research notes, review release notes, and solution roadmaps as well as provide guidance to customers on release strategy. </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Help clients test performance and security and make changes.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Exposure to SAP ECC/ERP/Business Suite.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Responsibilities</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Closely communicate with UI/UX consultants and solution designers to help identify and transform requirements into technical solutions.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Can independently manage customer expectations &amp; deliverables.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Analyze, design, and develop reports/dashboards based on the requirements.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Actively participate in Agile planning development process.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Write reusable, testable, and efficient code.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Participate in Client Workshops.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Participate in Requirements Capture &amp; Analysis.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Contribute to Functional Specifications / Technical Specifications &amp; Business Process Definitions.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Author Test Plans.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Test Automation.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>System Installation/Configuration/Upgrade.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>System Tuning &amp; Transport Management.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Security &amp; Authorization.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Incident Management &amp;&nbsp;Data Migration.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Stay updated of Industry standards &amp; Domain updates.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Business Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands business processes for focus area or multiple modules.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to do research and perform detailed tasks.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Strong analytical skills.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands how to solve detailed SAP problems.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands and can explain best business practices, especially those that SAP enables.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands detailed business functionality related directly and indirectly to SAP project.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Apply best business practices, especially those that SAP enables to meet client needs.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Consulting Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff. </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to explain ideas and concepts to other project team members and to client personnel.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Has a solid foundation for consulting “soft” skills necessary on client engagements, may act as a coach for others related to these soft skills.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to interpret requirements and apply SAP best practices.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to identify upsell opportunities and assists in management of scope.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Develop new professional peer relationships for additional business or possible new consultants.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Helps develop overall marketing messages.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Communicates project resource requirements to staffing coordinator/clients.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ensures quality implementation (works with QA program)</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>May participate in Pre-Sales as part of the client pursuit team.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Supervision Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Self-starter with ability to manage their own time and task in order to meet project milestones.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Manages team task lists in order to meet project milestones.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Monitors team status and reports variances.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Leadership Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Seeks ways to increase the project team effectiveness.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>May act as a mentor to Consultants and Sr. Consultants.</span></span></span></span></span></span></li> <li><span><span><span></span></span></span></li></ul> </div>

<p><h4>About the role</h4> <p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p> <p>This is an execution-heavy, ownership-driven operations role — not passive administrative work.</p> <h4>You will:</h4> <ul> <li>Own contract data and contract execution workflows</li> <li>Drive contract completion through daily outreach and follow-ups</li> <li>Maintain CRM accuracy and reporting integrity</li> <li>Ensure contracts align with billing and recurring revenue operations</li> </ul> <p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p> <h4>What you’ll own</h4> <strong>Contract ownership & accuracy</strong><br> <ul> <li>Own customer contracts from initiation through execution</li> <li>Maintain a single source of truth for: <ul> <li>Contract status</li> <li>Contract terms</li> <li>Coverage and account details</li> </ul> </li> <li>Ensure all records are: <ul> <li>Accurate</li> <li>Complete</li> <li>Audit-ready</li> </ul> </li> <li>Maintain structured document storage and organization</li> </ul> <strong>Contract tracking & data management</strong><br> <ul> <li>Maintain master tracking sheets using: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>Track: <ul> <li>Renewal dates</li> <li>Contract durations</li> <li>Special terms</li> <li>Account status</li> </ul> </li> <li>Clean and remove inactive accounts</li> <li>Prepare contract data for CRM accuracy within Salesforce</li> </ul> <strong>Contract outreach & execution</strong><br> <ul> <li>Identify customers without signed contracts</li> <li>Conduct high-volume outbound outreach via: <ul> <li>Email</li> <li>Phone calls</li> </ul> </li> <li>Clearly explain: <ul> <li>Pricing</li> <li>Terms</li> <li>Service value</li> </ul> </li> <li>Send agreements through DocuSign</li> <li>Drive contracts through the full execution cycle: <ul> <li>Sent</li> <li>Followed up</li> <li>Signed</li> <li>Completed</li> </ul> </li> <li>Maintain consistent follow-up discipline until closure</li> </ul> <strong>CRM & revenue alignment</strong><br> <ul> <li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li> <li>Log all customer activity and updates for audit tracking</li> <li>Improve CRM data quality through contract interactions</li> <li>Ensure operational data remains clean and accurate</li> </ul> <strong>Agreement & documentation management</strong><br> <ul> <li>Create and manage agreements for: <ul> <li>New services</li> <li>Account updates</li> <li>Transfers and changes</li> </ul> </li> <li>Ensure all documentation is: <ul> <li>Properly executed</li> <li>Properly stored</li> <li>Fully compliant</li> </ul> </li> <li>Support account transfers and operational documentation workflows</li> </ul> <strong>AutoPay & compliance</strong><br> <ul> <li>Ensure AutoPay enrollment for applicable accounts</li> <li>Track exceptions and required adjustments</li> <li>Maintain compliance and documentation standards</li> </ul> <strong>Collections support</strong><br> <ul> <li>Conduct follow-ups on overdue accounts when required</li> <li>Log all collection activity within the CRM</li> <li>Support overall revenue collection efforts</li> </ul> <strong>Reporting & performance tracking</strong><br> <ul> <li>Deliver daily reports covering: <ul> <li>Outreach activity</li> <li>Contracts sent and signed</li> <li>Progress metrics</li> <li>Contract coverage improvements</li> </ul> </li> <li>Maintain visibility into execution and operational performance</li> </ul> <strong>Process improvement</strong><br> <ul> <li>Identify workflow inefficiencies and operational gaps</li> <li>Improve: <ul> <li>Outreach scripts</li> <li>Templates</li> <li>Tracking systems</li> <li>Contract workflows</li> </ul> </li> <li>Help increase contract adoption and execution speed</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You are execution-driven and proactive</li> <li>You follow up consistently until tasks are completed</li> <li>You are highly detail-oriented and organized</li> <li>You can manage high-volume outreach and administrative work simultaneously</li> <li>You take ownership of outcomes, not just assigned tasks</li> <li>You thrive in structured operational environments</li> </ul> <h4>Must-have requirements</h4> <ul> <li>2–4+ years of experience in: <ul> <li>Contract administration</li> <li>Customer operations</li> <li>Billing operations</li> <li>Customer support</li> <li>Operational coordination</li> </ul> </li> <li>Experience using: <ul> <li>Salesforce (or similar CRM)</li> <li>DocuSign</li> </ul> </li> <li>Strong proficiency with: <ul> <li>Google Sheets</li> <li>Microsoft Excel</li> </ul> </li> <li>High attention to detail with low tolerance for errors</li> <li>Strong written and verbal English communication skills</li> <li>Comfortable with: <ul> <li>Outbound calls</li> <li>Customer follow-ups</li> <li>Objection handling</li> </ul> </li> <li>Ability to manage multiple workflows simultaneously</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience working with: <ul> <li>Recurring revenue (RMR) models</li> <li>Billing workflows</li> <li>Collections operations</li> </ul> </li> <li>Exposure to: <ul> <li>High-volume contract environments</li> <li>SaaS businesses</li> <li>Service-based companies</li> </ul> </li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review contract trackers and prioritize outreach</li> <li>Contact customers via phone and email</li> <li>Send agreements through DocuSign</li> <li>Follow up consistently on pending contracts</li> <li>Update Salesforce and operational records</li> <li>Track progress and report daily performance metrics</li> </ul> <p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p> <h4>Key metrics (KPIs)</h4> <ul> <li>Percentage of customers with signed contracts</li> <li>Contract data accuracy across systems</li> <li>Daily outreach volume (calls, emails, follow-ups)</li> <li>Contract execution speed (sent ? signed)</li> <li>Salesforce data accuracy</li> <li>AutoPay enrollment rate</li> <li>Reporting consistency and operational visibility</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and accountability</li> <li>Direct impact on revenue accuracy and operational risk reduction</li> <li>Structured workflows with measurable performance expectations</li> <li>Opportunity to improve operational systems and processes</li> <li>Remote flexibility combined with high-performance execution standards</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li> </ul> <p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Technical support & troubleshooting</strong><br> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <strong>Ticket management & escalation</strong><br> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <strong>Basic system administration</strong><br> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <strong>Knowledge base & documentation</strong><br> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <strong>Monitoring & issue detection</strong><br> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <strong>Cross-functional collaboration</strong><br> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <strong>Experience</strong><br> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <strong>Technical skills</strong><br> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <strong>Communication skills</strong><br> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>About the role</h4> <p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.<br> This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p> <h4>Responsibilities</h4> <strong>Candidate sourcing & recruitment</strong> <ul> <li>Create and publish engaging job postings across multiple hiring platforms.</li> <li>Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.</li> <li>Review applications and conduct initial candidate screenings.</li> <li>Build and maintain strong talent pipelines for current and future hiring needs.</li> <li>Identify passive candidates through proactive sourcing strategies.</li> </ul> <strong>Candidate assessment & interviewing</strong> <ul> <li>Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.</li> <li>Assess candidate suitability based on client requirements.</li> <li>Prepare comprehensive interview evaluations and hiring recommendations.</li> <li>Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</li> </ul> <strong>Interview coordination</strong> <ul> <li>Coordinate interviews between candidates and hiring managers.</li> <li>Manage interview scheduling and ensure a smooth recruitment experience.</li> <li>Maintain regular communication with candidates throughout every stage of the hiring process.</li> <li>Provide timely updates and feedback whenever possible.</li> </ul> <strong>Client collaboration</strong> <ul> <li>Develop a strong understanding of each client's hiring requirements, business goals, and company culture.</li> <li>Work closely with internal stakeholders to refine candidate profiles and hiring strategies.</li> <li>Deliver exceptional client service by presenting highly qualified candidates efficiently.</li> </ul> <strong>Recruitment operations</strong> <ul> <li>Maintain accurate candidate records within the applicant tracking system (ATS).</li> <li>Keep recruitment pipelines organized and up to date.</li> <li>Support onboarding activities to ensure a seamless transition for successful candidates.</li> <li>Continuously improve recruitment workflows and sourcing strategies.</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You genuinely enjoy connecting talented people with great career opportunities.</li> <li>You are highly organized and can manage multiple hiring processes simultaneously.</li> <li>You communicate confidently with candidates, clients, and internal stakeholders.</li> <li>You proactively solve recruitment challenges instead of waiting for direction.</li> <li>You take ownership of your roles and consistently deliver results.</li> <li>You thrive in a remote, fast-paced, and collaborative environment.</li> </ul> <h4>Required experience & skills</h4> <strong>Must-have</strong> <ul> <li>Previous experience in talent acquisition, recruitment, or a similar hiring role.</li> <li>Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.</li> <li>Excellent verbal and written English communication skills.</li> <li>Experience conducting structured candidate interviews.</li> <li>Ability to evaluate candidate qualifications and cultural fit.</li> <li>Strong organizational and time-management skills.</li> <li>Experience coordinating multiple recruitment processes simultaneously.</li> <li>Familiarity with applicant tracking systems (ATS) and recruitment platforms.</li> <li>Proficiency with video conferencing tools for remote interviews.</li> <li>Ability to work independently while managing competing priorities.</li> </ul> <strong>Nice-to-have</strong> <ul> <li>Bachelor's degree in business, human resources, or a related field.</li> <li>Experience recruiting for remote or international positions.</li> <li>Experience working in a recruitment agency or staffing environment.</li> <li>Knowledge of Boolean search and advanced sourcing techniques.</li> <li>Experience recruiting across multiple industries and functional roles.</li> </ul> <h4>What does a typical day look like?</h4> <p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.<br> You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.<br> Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p> <h4>Key performance indicators (KPIs)</h4> <ul> <li>Time-to-fill</li> <li>Quality of candidates submitted</li> <li>Interview-to-offer ratio</li> <li>Candidate response rate</li> <li>Client satisfaction</li> <li>ATS data accuracy</li> <li>Candidate experience</li> <li>Offer acceptance rate</li> </ul> <h4>You are the right person if...</h4> <ul> <li>You enjoy building relationships with people.</li> <li>You are naturally curious and know how to uncover great talent.</li> <li>You can confidently assess candidates through structured interviews.</li> <li>You stay organized even while managing multiple open roles.</li> <li>You are proactive, resourceful, and accountable.</li> <li>You enjoy working in a fast-moving recruitment environment.</li> </ul> <h4>Interview process</h4> <ul> <li>Initial recruiter screening</li> <li>Video interview</li> <li>Final team interview</li> <li>Background & reference checks</li> <li>Offer stage</li> </ul></p><p></p>

<p>Join a global financial services firm with board-level AML exposure Strong career progression and visibility within the organisation</p><p>Support the Group MLRO in overseeing the organisation's AML, sanctions, KYC, and financial crime compliance framework. Conduct independent reviews and assurance assessments of AML and financial crime controls. Lead thematic reviews, control testing exercises, and quality assurance initiatives. Identify control gaps, emerging risks, and opportunities to strengthen compliance processes. Support enterprise-wide financial crime risk assessments and monitoring activities. Prepare management information, reports, and recommendations for senior management and governance committees. Assist with regulatory inspections, audits, and compliance reviews. Review and support client onboarding, enhanced due diligence, periodic reviews, and sanctions screening activities. Review higher-risk client relationships, PEP classifications, and financial crime escalations. Support suspicious activity reporting processes and regulatory reporting obligations. Conduct or oversee AML/KYC due diligence on counterparties and third parties. Act as deputy to the Group MLRO and provide support across governance and oversight responsibilities.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Law, Finance, Accounting, Business Administration, or a related discipline.</p><p>6-10 years' experience in AML, Financial Crime Compliance, Risk Management, or Regulatory Compliance within banking, asset management, wealth management, investment management, or financial services.</p><p>Experience operating within a regulated environment and interacting with regulators, auditors, and senior stakeholders.</p><p>Proven background in AML assurance, compliance monitoring, quality assurance, audit, or control testing functions.</p><p>Previous MLRO or Deputy MLRO experience is advantageous.</p><p>Professional certifications such as CAMS, ICA Diploma in AML, CFCS, or equivalent are highly desirable.</p><p>Strong working knowledge of AML, sanctions, KYC/CDD, enhanced due diligence, transaction monitoring, and PEP reviews.</p><p>Exposure to international AML/CFT regulatory frameworks and supervisory authorities such as CIMA, Cayman FRA, FATF, OFAC, EU AML Directives, and US BSA/AML requirements would be highly advantageous.</p><p>Strong analytical skills and the ability to challenge and assess control effectiveness.</p><p>Excellent stakeholder management, communication, and report-writing capabilities.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span><span><span>Senior Associate Consultant SAP Tax &amp; Revenue Management </span></span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span><span>Location: Manama </span></span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span><span>SAP Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>3- 6 years of experience in SAP TRM &amp; PSCD/FICA.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Good understanding in refunds processing and disbursement, knowledge of payments domain to integrate refunds process.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Excellent understanding of Tax Authority business processes and legislation.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Sound</span></span></span><span><span><span><span> knowledge of SAP Form based processing used for Returns and Tax purpose.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Strong understanding of Taxation, refunds arising out of returns, credits posting and disbursement of refunds.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands the usage of GL account, configurations of GL in Financial accounting and PSCD module.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Responsibilities</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Understands the business processes and business challenges by applying SAP standard processes wherever possible.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Lead and support workshops while ensuring all requirements are captured and compared to planned scope of work and previously specified deliverables.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Clearly articulate the requirements and identifies the gaps by agreeing with the customer including potential additional scope.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Able to communicate with customer confidently, convince / coach clients on the most appropriate solution and agree on an effective way forward.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Business Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Excellent oral and written communication skills, ability to clearly and concisely communicate with others.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands business processes for focus area or module.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to do research and perform detailed tasks.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Strong analytical skills.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands business functionality related to SAP module/application as well as can identify touch points between modules.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Consulting Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Follows industry trends and focuses to become a thought leader in his area of expertise.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Exposure to new technologies in the SAP space for functional considerations.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Aptitude for working in a team environment, problem solving skills, creative thinking, communicate clearly and empathetically, strong time management and ability to collaborate with all levels of staff. </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to explain ideas and concepts to other project team members and to client personnel.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Has a solid foundation for consulting “soft” skills necessary on client engagements.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ability to interpret requirements and apply SAP best practices.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Supervision Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Self-starter with ability to manage their own time and task in order to meet project milestones.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Can manage their own time / task lists in order to meet project milestones.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Leadership Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Maintains positive working relationship with others.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Seeks ways to increase their level of contribution and team effectiveness.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Works in conjunction with peers.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>May mentor to other associate consultants.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Works well as a member of a team.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Seeks ways to increase their level of contribution / team effectiveness.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Personnel Development</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Focused on self-development to become a team leader/module expert.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>General Skills/Tasks</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Assists the project team efforts in developing solutions for client situations.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Assists in evaluating and designing application and/or technical architectures.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Assist team effort in developing solutions for projects.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Completes assignments within budget, meet project deadlines, makes and keeps sensible commitments to client and team.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Meets billing efficiency targets, complies with all administrative responsibilities in a timely &amp; effective manner.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Keeps project management apprised of project direction and client concerns.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Analyzes and develops reliable solutions which comply with specifications and standards, executes system test.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands SAP methodologies, tools, standards, and techniques.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Understands client’s business and technical environments.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Completes project documentation, demonstrates effective organizational skills, with minimal supervision.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Meets quality standards, correctly prioritizes own activities in accordance with project plan and budget.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Provides project team leaders with updates on the progress and difficulties encountered and provides value-added insight and understanding.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Demonstrates the ability to accomplish project assignments resulting in quality service.</span></span></span></span></span></span></li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span><span><span>SAP ABAP Associate Managing Consultant </span></span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span><span>SAP Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>Overall, 8-10 years of core ABAP experience, of which at least 2-3 years in two or more of the technologies like SAP ABAP Workflows, Module Pool Programming, Business Transaction Events (BTEs), Enhancements, Forms, technical designing.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>2+ years of working experience on Conversions using S/4HANA Migration Cockpit, developing custom migration objects and functions.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>3+ years of strong experience in developing multiple layers of CDS Views and Odata Services, including extensions.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>3 years of strong experience in debugging, troubleshooting Fiori applications and finding performance issues at various levels and fixing them.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>1+ years of experience developing custom or enhanced BRF+ applications.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Experience with using various tools to debug and troubleshoot Fiori and Workflows.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Experience 2-3 implementation &amp; Support project experience with SLA compliance</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Should be able to handle multiple projects at same time.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>At least 2-3 years of experience to manage a team of consultants as a Technical Lead.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Experience of working on Tax &amp; Revenue Management projects will be an advantage.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>SAP Solman Charm and Focus Build for Incident and Transport movement.</span></span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Responsibilities</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>Design and develop SAP solutions.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Handle SAP technical team.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Coordinate configuration &amp; development &amp; testing to ensure project implementation.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Develops technical specification documentation for SAP development objects.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Reviews SAP solution design and development by other team members for quality and adherence to development standards and development strategy.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Assists developers and the customer by responding to questions and clarifications on technical solution design and implementation.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Facilitate functional and business partners to validate solutions against business requirements and architecture.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Assists the customer in developing test cases, performing integration and user acceptance testing, including troubleshooting and resolving defects.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Assists the customer during cutover, anticipate, identify and resolve post Go-live issues.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Updates all design, configuration and specification documentation for all technical solutions and conducts a documentation walkthrough with the client.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Provides knowledge transfer to customer personnel throughout the project.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Work with SAP Support, as needed, to raise incidents, and assist in resolving the issues and product fixes, related to SAPUI5 applications, extension components, and flexible workflows.\</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Research SAP Notes and documentation to resolve issues with SAP BTP Services and tools.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Exposure on oData Gateway service and Fiori Application.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Exposure on CDS views and Operational Reporting.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Retrofit Activity will be an advantage.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Use of BMC Remedy tool for incident and CR management.</span></span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Business Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Understand business processes for focus area or module.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Research and perform detailed tasks.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Strong analytical skills.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Understand business functionality related to SAP module/application as well as can identify and understand touch points between modules.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Understand how to solve detailed SAP problems.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Understand and can explain best business practices, especially those that SAP</span></span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Consulting Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Explain ideas and concepts to other project team members and to client personnel.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Solid foundation for consulting “soft” skills necessary on client engagements.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Interpret requirements and apply SAP best practices.</span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Identify upsell opportunities and assists in management of scope.</span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Supervision Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>Self-starter with ability to manage their own time and task in order to meet project milestones.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Manages their own / team task lists in order to meet project milestones.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Monitors team status and reports variances.</span></span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span><span>Leadership Skills</span></span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span><span>Maintain positive working relationship with others.</span></span></span></span></span></span></span></li> <li><span><span><span><span><span><span><span>Seek ways to increase their level of contribution and team effecti</span></span></span></span></span></span></span></li></ul> </div>

<p><h4>About the role</h4> <p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment. This is not a passive account management role.</p> <p>You will be directly responsible for:</p> <ul> <li>Cold email campaign performance</li> <li>Inbox placement</li> <li>Deliverability troubleshooting</li> <li>Campaign optimization</li> <li>Client communication</li> <li>Retention</li> </ul> <p>You’ll work closely with:</p> <ul> <li>The founder</li> <li>Outreach team</li> <li>Developers</li> <li>Operations</li> </ul> <p>to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p> <p>If you understand cold email beyond basic outreach — including:</p> <ul> <li>Infrastructure</li> <li>Warm-up</li> <li>Deliverability</li> <li>Copy performance</li> <li>Inbox health</li> <li>Campaign optimization</li> </ul> <p>this role is a strong fit.</p> <h4>What you’ll own</h4> <p><strong>Client campaign ownership</strong></p> <ul> <li>Act as the primary point of contact for 20–30 active clients</li> <li>Lead client check-ins and performance conversations</li> <li>Manage client expectations and campaign updates</li> <li>Build strong long-term client relationships</li> <li>Proactively identify risks and prevent churn before issues escalate</li> </ul> <p><strong>Cold email campaign performance</strong></p> <ul> <li>Diagnose and optimize underperforming campaigns</li> <li>Troubleshoot: <ul> <li>Deliverability issues</li> <li>Inbox placement problems</li> <li>Domain health</li> <li>Spam issues</li> <li>List quality concerns</li> <li>Low reply rates</li> </ul> </li> <li>Review and optimize: <ul> <li>Subject lines</li> <li>Messaging</li> <li>Sequencing</li> <li>Personalization</li> </ul> </li> <li>Quality-check campaigns before launch</li> <li>Continuously improve campaign performance and outcomes</li> </ul> <p><strong>Deliverability & infrastructure</strong></p> <ul> <li>Manage and optimize: <ul> <li>Warm-up systems</li> <li>Inbox reputation</li> <li>Sending domains</li> <li>DNS setup</li> <li>SPF / DKIM / DMARC</li> </ul> </li> <li>Understand how inbox placement impacts results</li> <li>Troubleshoot technical campaign issues independently when possible</li> <li>Collaborate with technical teams on infrastructure and automation improvements</li> </ul> <p><strong>Copywriting & messaging optimization</strong></p> <ul> <li>Personally write and refine cold email copy</li> <li>Improve: <ul> <li>Open rates</li> <li>Reply rates</li> <li>Positive response rates</li> </ul> </li> <li>Test and iterate messaging based on campaign data</li> <li>Balance personalization with scalability</li> </ul> <p><strong>Processes, SOPs & scaling operations</strong></p> <ul> <li>Build and improve delivery documentation and playbooks</li> <li>Maintain organized workflows and campaign tracking</li> <li>Track: <ul> <li>SLAs</li> <li>Client health</li> <li>Campaign metrics</li> <li>Operational performance</li> </ul> </li> <li>Help create scalable systems as the company grows</li> </ul> <p><strong>Cross-functional collaboration</strong></p> <ul> <li>Work closely with: <ul> <li>Developers</li> <li>Infrastructure teams</li> <li>Outreach specialists</li> <li>Leadership</li> </ul> </li> <li>Coordinate campaign execution and troubleshooting</li> <li>Report directly to the founder on: <ul> <li>Campaign performance</li> <li>Client risks</li> <li>Retention concerns</li> <li>Operational improvements</li> </ul> </li> </ul> <h4>Required experience & skills</h4> <ul> <li>Experience inside: <ul> <li>Cold email agencies</li> <li>Lead generation companies</li> <li>Outbound sales environments</li> <li>Startup operations</li> </ul> </li> <li>Strong hands-on expertise in: <ul> <li>Cold email strategy</li> <li>Deliverability</li> <li>Inbox placement</li> <li>Warm-up systems</li> <li>Outbound infrastructure</li> </ul> </li> <li>Strong copywriting ability for outbound campaigns</li> <li>Experience troubleshooting: <ul> <li>Spam issues</li> <li>Domain reputation</li> <li>Low-performing campaigns</li> </ul> </li> <li>Technical understanding of: <ul> <li>APIs</li> <li>Automations</li> <li>Workflows</li> <li>Outbound systems</li> </ul> </li> <li>Daily practical use of: <ul> <li>AI tools</li> <li>ChatGPT</li> <li>Claude</li> <li>Automation workflows</li> </ul> </li> <li>Strong communication and client management skills</li> <li>Comfortable operating independently in fast-moving environments</li> </ul> <h4>Nice-to-have experience</h4> <ul> <li>Experience with: <ul> <li>Instantly</li> <li>Smartlead</li> <li>Clay</li> <li>Apollo</li> <li>Lemlist</li> <li>Outreach</li> <li>HubSpot</li> </ul> </li> <li>Familiarity with: <ul> <li>Zapier</li> <li>Make</li> <li>Webhooks</li> <li>Automation systems</li> </ul> </li> <li>Experience scaling outbound systems for startups or agencies</li> <li>Background in SaaS or lead generation environments</li> </ul> <h4>What makes you a strong fit</h4> <ul> <li>You take ownership instead of waiting for instructions</li> <li>You thrive in startup environments where systems evolve quickly</li> <li>You focus on execution, results, and performance</li> <li>You understand that deliverability is just as important as copy</li> <li>You communicate confidently with founders and executives</li> <li>You can troubleshoot both technical and operational campaign issues</li> <li>You care deeply about client outcomes and retention</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review campaign performance dashboards and inbox health</li> <li>Troubleshoot deliverability or reply-rate issues</li> <li>Optimize copy, targeting, and sequencing</li> <li>Join client calls and provide performance updates</li> <li>Coordinate with outreach and technical teams</li> <li>Launch and quality-assure new campaigns</li> <li>Monitor domain reputation and warm-up systems</li> <li>Update SOPs and operational tracking systems</li> </ul> <p>In short: you own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>Client retention and churn reduction</li> <li>Inbox placement and deliverability rates</li> <li>Campaign reply and conversion performance</li> <li>Client satisfaction and relationship health</li> <li>SLA adherence and operational consistency</li> <li>Overall impact on client campaign results</li> </ul> <h4>Why this role stands out</h4> <ul> <li>High ownership and direct impact on client outcomes</li> <li>Work closely with startup leadership and technical teams</li> <li>Blend of: <ul> <li>Deliverability</li> <li>Operations</li> <li>Client management</li> <li>Outbound strategy</li> <li>Copywriting</li> </ul> </li> <li>Opportunity to help scale outbound systems and processes</li> <li>Fast-moving environment with strong growth opportunities</li> </ul> <h4>Interview process</h4> <ul> <li>Initial screening</li> <li>Interview with founder</li> <li>Final discussion</li> <li>Offer and onboarding</li> </ul> <h4>Apply now</h4> <p>If you understand cold email deeply, know how to improve deliverability and campaign performance, thrive in startup environments, and enjoy owning client outcomes from end to end, this role is a strong fit for you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>The Specialist – General Ledger &amp; Accounts Payable will play a crucial role in ensuring the accuracy, integrity, and efficiency of the financial records within the financial operations department. He/she will be responsible for maintaining the general ledger, supporting the accounts payable operations, performing month-end close activities, and supporting financial reporting processes.</span></p><br> <br> <br><br> Main Responsibilities and Duties <br> <ul><li><p><span>Maintenance of the general ledger for the Company including subsidiaries, journal entry preparation, account reconciliations, and ledger analysis.</span></p><br></li><li><p><span>Ensure adherence to accounting policies, procedures, and internal controls to safeguard the integrity of financial data.</span></p><br></li><li><p><span>Support the month-end close process, coordinating with cross-functional teams to ensure accurate and timely financial reporting.</span></p><br></li><li><p><span>Review/ finalize journal entries, accruals, and adjustments to ensure completeness and accuracy of financial statements.</span></p><br></li><li><p><span>Support financial reporting activities, including the preparation of monthly, quarterly, and annual financial statements in accordance and company policies.</span></p><br></li><li><p><span>Collaborate with internal and external auditors to facilitate audits and address any audit findings or inquiries.</span></p><br></li><li><p><span>Identify opportunities for process improvements and automation to enhance the efficiency and effectiveness of general ledger processes.</span></p><br></li><li><p><span>Implement best practices and streamline workflows to optimize resource utilization and minimize errors.</span></p><br></li><li><p><span>Provide training, coaching, and mentorship to team members to enhance their skills in accounting and finance.</span></p><br></li><li><p><span>Stay updated on accounting standards, regulations, and industry trends, and share knowledge with the team.</span></p><br></li><li><p><span>Collaborate with other departments, such as Accounts Payable, Accounts Receivable, and Financial Planning &amp; Analysis, to ensure alignment and accuracy of financial data.</span></p><br></li><li><p><span>Ensure the invoice processing and payments maintaining accuracy, completeness, and compliance with company policies and procedures.</span></p><br></li><li><p><span>Maintain relationships with vendors and suppliers, addressing any issues or concerns related to accounts payable transactions.</span></p><br></li><li><p><span>Identify opportunities to streamline accounts payable processes and improve efficiency through automation, standardization, and best practices while ensuring compliance with accounting standards.</span></p><br></li><li><p><span>Support the month-end and year-end close processes, including accruals, reconciliations, and financial reporting related to GL/ accounts payable.</span></p><br></li><li><p><span>Perform any other related tasks as requested.</span></p><br></li></ul> <br> <br><br> Skills and Knowledge Required: <br> <ul><li><p><span>Extensive knowledge of accounting principles, and a proactive approach to problem-solving.</span></p><br></li><li><p><span>Competence to handle both Business users and Suppliers under the AP function</span></p><br></li></ul> <br> <br><br> Qualification and Experience <br> <ul><li><p>Bachelor degree in accounting or finance.</p><br></li><li><p>Professional qualifications such as ACCA is preferred.</p><br></li><li><p>5+ years of relevant experience in finance/accounting.</p><br></li></ul> <br> <br><br> Equal Employment Opportunity Statement <br> <p><span>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</span></p><br> <br> <br> </div>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't within servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Support in the day-to-day conduct of Training Programs and providing assistance as required.</p><p><b>Training Delivery</b></p><ul><li>Coordinate all functions related to Training Delivery.</li><li>Receives and registers and follow-up with customers examination requests.</li><li>Consults with Planning Department regarding availability of classrooms.</li><li>Assists in preparation of examination papers ensuring these are signed by the instructors.</li><li>Briefs the students on the examination process, rules and regulations before beginning the exam.</li><li>Check for examination results, produce certificates and completion documents and send them to customers.</li><li>Responsible for drafting and issuing of Notices to Instructors</li><li>Responsible for production of administration guides for instructors to ensure they are provided with all relevant material and training files and materials prior to course commencement.</li><li>Responsible for administration of GAA LMS, E-Learning and EVIONICA portals which includes uploading various training programs, handling of trainees registration, creating and maintaining trainees records.</li><li>Supports the delivery of the induction session for trainees on their first day and assists in filling out the required documents.</li><li>Liaise with instructors, partners and stakeholders to ensure entire curriculum coordination, good quality of the training content, and successful delivery of the training program</li><li>Coordinate with the Line Manager to prepare appropriate documentation to comply with regulatory bodies (IATA, MOL, etc.) standards and obtain required approvals.</li><li>Facilitate the conduct of the training sessions, and ensure all regulatory matters meet with the Regulatory Authorities requirements.</li></ul><p><b>Efficient Operation</b></p><ul><li>Issuance and ongoing maintenance of training records and certificates, ensuring that all documentation is accurately processed and securely stored.</li><li>Maintain an organized system for updating and retrieving these records to facilitate easy access for audits and reporting purposes.</li><li>Support in the scheduling and preparation of training programs and classes.</li><li>Provide general administrative support to other departments.</li><li>Assists in the drafting of correspondence, emails and reports.</li><li>Minutes meetings and distributes minutes in a timely manner.</li><li>Performs miscellaneous duties as assigned.</li><li>Assist in application and renewal of instructors licenses.</li><li>Maintain appropriate documentation and records of all programs and trainees.</li><li>Ensure timely maintenance of training database.</li><li>Assist in the preparation of monthly reports as required by management.</li></ul><p><b>Customer Service</b></p><ul><li>Acts as point of contact for any customer enquiries related to Pilot, Cabin Crew, Engineering, Ground and ATC training and direct these enquiries to the relevant managers.</li><li>Receives and responds to customer enquiries via email/ telephone/ face-to-face meetings.</li><li>Ensures that all GAA Programs are conducted timely and effectively.</li><li>Ensure high levels of customer service activities are always offered to the customers, to sustain maximum customer satisfaction.</li><li>Works closely with other Units to ensure customer satisfaction is maintained.</li><li>Manage and follow-up with students regarding their performance, achievements, complaints, payments, and progress.</li><li>Collects information on customers' needs and feedback and shares this with the parties involved.</li><li>Assist in implementation plans Operations Support improvement initiatives in coordination with other Units.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration or a relevant field is required.</li><li>0-1 years of experience in the Aviation industry or related field.</li></ul><p></p></section>