Operation Specialist Jobs in Bahrain

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Beond is the world's first premium leisure airline.<br> As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the oversight of the Bahrain Civil Aviation Affairs (BCAA).<br> We are seeking a Nominated Postholder Crew Training to lead the development, certification and oversight of crew training for our Bahrain AOC, ensuring our flight and cabin crew training programmes meet all regulatory and operational requirements, based in Manama, Bahrain.<br> The Nominated Postholder Crew Training is appointed by, and reports to, the Accountable Manager, and is responsible for: • Ensure safe and secure operations and remain in compliance with the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA requirements for the operational area under your responsibility • Plan and co-ordinate all initial, conversion and recurrent training with the Manager Flight Crew Training, on a rolling strategy of at least six months.<br> • Maintain records of all training activities and individual flight-crew records for initial, conversion and recurrent training.<br> • Be responsible for the contents of Operations Manual Part D and keep the department current with all revisions.<br> • Perform or delegate line checks and ensure course candidates meet prerequisite standards.<br> • Ensure instructors maintain competence through spot-checks and standardisation briefings, and perform annual standardisation checks.<br> • Decide training plans to ensure adequate crew numbers per fleet in coordination with the Accountable Manager, and implement the department Safety Management System (SMS) under the Safety Manager A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group.<br> If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.<br> This is a Nominated Postholder position under the applicable Bahrain Air Navigation Technical Regulations (ANTR) and associated BCAA requirements and guidance.<br> Appointment is subject to formal nomination to and acceptance by BCAA.<br> Mandatory • The postholder or their nominated deputy must be a current Type Rating Instructor or Type Rating Examiner (TRI/TRE) on a type or class operated under the AOC Thorough knowledge of the AOC holder's crew-training concept for flight, cabin and other crew At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system Must be acceptable to BCAA following formal assessment Desirable • Airbus A320/A321 TRI/TRE currency.<br> • Experience building and standardising training programmes in a start-up or multi-fleet environment.<br> • Familiarity with EBT/CBT implementation.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>Corporate ERP Governance &amp; Strategic Leadership</p><p><br></p><p>Architect, develop, maintain, and continuously refine the Gulf Air Corporate Emergency Response Plan (ERP) and all associated operational checklists, ensuring seamless integration across Flight Operations, Cabin Operations, Technical, Ground Operations, Security, Commercial, Corporate Communications, Human Resources, Legal, IT, Finance, and Medical Services.</p><p><br></p><p>Exercise delegated authority from the Accountable Manager / Emergency Director to manage corporate crisis readiness, activate ERP protocols, and chair the ERP Governance Committee.</p><p><br></p><p>Establish a formal ERP governance framework, including documented policies, procedures, escalation matrices, activation/de-escalation criteria, and a systematic return-to-normal transition process for incidents involving fatalities, serious injuries, or considerable aircraft damage.</p><p><br></p><p>Conduct periodic audits, readiness reviews, and gap assessments of the ERP and EOC, reporting status and recommendations to the Senior Manager Safety, Safety Review Board (SRB), and Emergency Director / Accountable Manager.</p><p><br></p><p>Outstation &amp; Network Emergency Response Management</p><p><br></p><p>Establish, standardize, and maintain localised Emergency Response Plans (Local ERPs) for all airports across Gulf Air’s network.</p><p><br></p><p>Define station-level activation triggers, response procedures, and command structures; nominate and train Station ERP Leads.</p><p><br></p><p>Ensure each station maintains a designated airline representative within the local Airport Emergency Operations Centre (AEOC / Airport EOC).</p><p><br></p><p>Align all outstation plans with local Aerodrome Emergency Plans (AEPs), Ground Handling Service Provider (GHA) emergency procedures, and host-nation regulatory requirements.</p><p><br></p><p>Conduct regular outstation audits, readiness inspections, and remote/onsite verification of ERP capability, resources, and go-kits, driving a consistent standard of excellence across the network.</p><p><br></p><p>Humanitarian Response &amp; Family Assistance Leadership</p><p><br></p><p>Oversee the readiness, training, and deployment framework for Family Assistance Teams (FAT), and Humanitarian Response Teams.</p><p><br></p><p>Establish protocols for the rapid stand-up of a Family Assistance Centre (FAC) at affected locations, including reception, privacy, medical, psychological, religious, and interpreter support.</p><p><br></p><p>Operate and maintain a multi-channel Emergency Contact Centre (ECC) with secure remote-access capability, staffed and trained to handle inquiries from families, media, government agencies, and internal stakeholders with empathy, accuracy, and cultural sensitivity.</p><p><br></p><p>Drive the experience for those affected by crisis by ensuring every family, passenger, and crew member receives dignified, compassionate, and seamless humanitarian support, from first contact through long-term aftercare.</p><p><br></p><p>Manage processes for personal effects tracking, tracing, storage, and repatriation with dignity, chain-of-custody integrity, and data protection compliance.</p><p><br></p><p>Coordinate with state authorities, embassies, medical examiners, funeral directors, and faith representatives for the repatriation of remains.</p><p><br></p><p>Ensure long-term care, information continuity, and compassionate support for affected families in accordance with ICAO Policy on Assistance to Aircraft Accident Victims and Their Families.</p><p><br></p><p>External Partner, Alliance &amp; Vendor Integration</p><p><br></p><p>Establish formal crisis coordination workflows with all external stakeholders, including Ground Handling Service Providers (GHAs), airport authorities, emergency services vendors, civil aviation authorities, Search and Rescue (SAR) agencies, Accident Investigation Authorities, and government crisis bodies.</p><p><br></p><p>Define emergency protocols with codeshare, alliance, and wet-lease partners, including operating lead determination, shared contact directories, communication channels, and operational handoff procedures.</p><p><br></p><p>Maintain a current external stakeholder contact directory and crisis communication tree, validated at least annually.</p><p><br></p><p>Conduct regular non-crisis engagement, memoranda of understanding, and joint exercises with third-party humanitarian vendors, call-center providers, and emergency service partners to verify readiness and interoperability.</p><p><br></p><p>Build trusted, collaborative relationships that reflect Gulf Air’s commitment to excellence and ethics in every partnership.</p><p><br></p><p>Regulatory Compliance &amp; Data Governance</p><p><br></p><p>Ensure Gulf Air’s ERP and family assistance protocols comply with Bahrain CAA, ICAO, IATA, and global family assistance legislation across all operational and overflight jurisdictions.</p><p><br></p><p>Establish automated systems and procedures for the rapid retrieval of Souls on Board (SOB) data, including infants, persons with reduced mobility (PRMs), and other vulnerable passengers, as well as Dangerous Goods (DG) details for SAR agencies.</p><p><br></p><p>Establish procedures for the accurate, timely, secure, and legally compliant transmission of passenger and crew manifests to authorized authorities upon request.</p><p><br></p><p>Implement robust data privacy and information security controls to safeguard victim, family, and crew personal data during a crisis, acting with ethics and integrity in every handling of sensitive information.</p><p><br></p><p>Monitor changes in global family assistance, aviation safety, and data privacy legislation, ensuring the ERP is updated proactively.</p><p><br></p><p>Responder Care &amp; Employee Psychological Support</p><p><br></p><p>Develop and maintain a comprehensive Employee Assistance Programme (EAP) and Peer Support framework specifically for crisis responders.</p><p><br></p><p>Lead with excellence by ensuring the ERP is optimized into lean, scannable, role-specific digital action checklists, accessible via mobile and web platforms, enabling rapid, disciplined execution under pressure.</p><p><br></p><p>Own the corporate Emergency Operations Centre (EOC) / Crisis Management Centre (CMC), ensuring 24/7 technical readiness, call-out automation, redundant communication systems, crisis management software, and secure remote-access capabilities.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><b>EDUCATION / QUALIFICATIONS</b></p><ul><li>Bachelor s Degree in Aviation Management, Emergency / Disaster / Crisis Management, Safety Management, Business Administration, or an equivalent major in the related filed.</li><li>Specialised certification/training in Airline Emergency Response Planning, Crisis Command, Family Assistance Management, Disaster Management, Crisis Communications, and/or Train-the-Trainer methodologies from recognised bodies such as IATA, ICAO, FSF, ISASI, or equivalent.</li><li>Formal training in IOSA, ICAO Annex 19, ICAO Annex 13, and global family assistance regulations is highly desirable.</li></ul><p><b><br></b></p><p><b>EXPERIENCE</b></p><ul><li>Minimum 6 years of progressive experience within the airline or aviation industry, with substantial exposure to commercial, operational, and safety-critical functions.</li><li>Minimum 3 years of dedicated experience in emergency response planning, crisis management, or disaster management within an IATA-member airline or equivalent aviation organisation.</li><li>Proven track record in designing, implementing, auditing, and exercising corporate ERPs, mass-event response plans, or government-level crisis management frameworks.</li><li>Demonstrated experience in full-scale emergency simulation exercises, multi-agency coordination, and post-event critique and learning.</li><li>Minimum 3 years in a managerial or leadership position with demonstrable accountability for enterprise-level programmes</li></ul><p><br></p>

<p>POSITION SUMMARY A Demi Chef de Partie - Bakery assists in the preparation and baking of breads, pastries, and other bakery products while maintaining high standards of quality, hygiene, and food safety. The role also supports inventory management, collaborates with the culinary team on new creations, and helps ensure the smooth operation of the bakery section. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None</p>

<p><strong>Job description:</strong></p><p>Must be female and have experience in Fine Dining</p><p>Must be located in Bahrain</p><p>if you have a background in Fine Dining, purchasing and procurement within the hospitality/F&B industry, we would love to hear from you.</p><p>Responsibilities for this role include:</p><ul><li><p>Coordinate daily Front of the House and Back of the House restaurant operations</p></li><li><p>Deliver superior service and maximize customer satisfaction</p></li><li><p>Respond efficiently and accurately to customer complaints</p></li><li><p>Organize and supervise shifts</p></li><li><p>Appraise staff performance and provide feedback to improve productivity</p></li><li><p>Estimate future needs for goods, kitchen utensils and cleaning products</p></li><li><p>Ensure compliance with sanitation and safety regulations</p></li><li><p>Manage restaurant’s good image and suggest ways to improve it</p></li><li><p>Promote the brand in the local community through word-of-mouth and restaurant events</p></li><li><p>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</p></li><li><p>Train new and current employees on proper customer service practices</p></li><li><p>Implement policies and protocols that will maintain future restaurant operations</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications for this role include:</p><ul><li><p>Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role in Fine Dining</p></li><li><p>Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff</p></li><li><p>Familiarity with restaurant management software</p></li><li><p>Strong leadership, motivational and people skills</p></li><li><p>Acute financial management skills</p></li><li><p>BSc degree in Business Administration; hospitality management</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Our client an award winning group of hotels in Cyprus are looking for an experienced Electrical Engineer to maintain the electrical systems in their hotels.<br> As the company marks several decades and continues to invest in exciting new projects, this is an opportunity to join a hospitality business known for high standards and a long-term commitment to excellence.<br> In this role, you will help support the smooth day-to-day running of premium hotel environments by ensuring essential electrical systems remain safe, reliable, and fully operational.<br> You will play an important part in maintaining the guest experience while working closely with colleagues across engineering and maintenance to support both routine operations and urgent needs.<br> Responsibilities Inspect, maintain, and repair hotel electrical systems and guest room equipment.<br> Respond promptly to electrical faults to minimize disruption to hotel operations.<br> Perform preventive maintenance on lighting, power distribution, and control panels.<br> Ensure all electrical work complies with safety standards and hotel procedures.<br> Coordinate with engineering and maintenance teams during renovations and urgent repairs.<br> Competitive salary as per market standards Degree or diploma in Electrical Engineering.<br> 3 to 5 years of experience maintaining electrical systems in a large hotel or similar commercial environment.<br> Strong troubleshooting skills for lighting, power distribution, and control systems.<br> Proficient in English.<br> Willingness to relocate and work in Cyprus if selected.<br></span> </div>

<p>Oversee the daily operations of the Spa, Fitness Center, and all Recreation facilities, ensuring smooth and efficient service delivery. Lead, motivate, and manage the Spa and Recreation team, including recruitment, training, scheduling, and performance evaluations. Prepare and manage the departmental budget, monitor financial performance, and implement strategies to achieve revenue and profit targets. Drive revenue through upselling treatments, retail products, fitness memberships, and exclusive leisure packages. Develop and implement creative, culturally inspired recreational programs and wellness activities to enhance guest experience. Ensure all health, safety, hygiene, and pool supervision protocols are strictly followed and compliant with local regulations. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction. Coordinate with Raffles Butlers, Engineering, Food &amp; Beverage, and other departments to ensure seamless guest journeys. Manage inventory, supplies, and equipment maintenance for all Spa and Recreation areas. Maintain operational logs, prepare reports, and ensure all departmental records are accurately documented. Ensure all Spa and Recreation services, facilities, and team interactions consistently meet Forbes 5-star service behaviors and LQA operational standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5+ years of progressive experience in Spa, Recreation, or Leisure operations within a luxury hotel or resort environment. At least 2-3 years in a supervisory or assistant managerial role. Proven experience in a 5-star luxury property is mandatory.</p>

<p>Oversee the daily operations of the Spa, Fitness Center, and all Recreation facilities, ensuring smooth and efficient service delivery. Lead, motivate, and manage the Spa and Recreation team, including recruitment, training, scheduling, and performance evaluations. Prepare and manage the departmental budget, monitor financial performance, and implement strategies to achieve revenue and profit targets. Drive revenue through upselling treatments, retail products, fitness memberships, and exclusive leisure packages. Develop and implement creative, culturally inspired recreational programs and wellness activities to enhance guest experience. Ensure all health, safety, hygiene, and pool supervision protocols are strictly followed and compliant with local regulations. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction. Coordinate with Raffles Butlers, Engineering, Food &amp; Beverage, and other departments to ensure seamless guest journeys. Manage inventory, supplies, and equipment maintenance for all Spa and Recreation areas. Maintain operational logs, prepare reports, and ensure all departmental records are accurately documented. Ensure all Spa and Recreation services, facilities, and team interactions consistently meet Forbes 5-star service behaviors and LQA operational standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: Minimum 5+ years of progressive experience in Spa, Recreation, or Leisure operations within a luxury hotel or resort environment. At least 2-3 years in a supervisory or assistant managerial role. Proven experience in a 5-star luxury property is mandatory.</p>

<p><h4>Company description</h4> <p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p> <h4>Job description</h4> <p><strong>Laundry attendant</strong></p> <p>This pivotal role involves crafting a clean and comforting experience for our guests. As a laundry attendant, you play a key role in maintaining the impeccable standards of cleanliness and presentation that define our resort's commitment to excellence.</p> <h4>What is in it for you:</h4> <ul> <li>Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!</li> <li>Ignite your skills with our cutting-edge academies for rapid professional growth.</li> <li>Cultivate your talents and watch your career flourish, locally and globally.</li> <li>Drive change through impactful corporate social responsibility activities.</li> <li>Immerse yourself in a vibrant work environment with extraordinary colleagues.</li> <li>Join us on a direct path to success as we skyrocket to new heights!</li> </ul> <h4>Key responsibilities:</h4> <ul> <li><strong>Laundry excellence:</strong> Execute daily laundry operations, including washing, drying, folding, and organizing linens and uniforms with precision.</li> <li><strong>Quality assurance:</strong> Maintain a keen eye for detail to ensure all laundered items meet the resort's exacting standards for cleanliness and presentation.</li> <li><strong>Equipment management:</strong> Operate and maintain laundry equipment efficiently, promptly reporting any issues to supervisors to uphold operational efficiency.</li> <li><strong>Inventory oversight:</strong> Keep meticulous track of linen and uniform inventory, assisting in maintaining optimal stock levels and facilitating timely reordering.</li> <li><strong>Compliance and cleanliness:</strong> Adhere to health and safety regulations, contributing to a clean, organized, and safe work environment within the laundry area.</li> <li><strong>Team collaboration:</strong> Work closely with other departments, especially housekeeping, to ensure a seamless flow of clean linens and uniforms for guest services.</li> <li><strong>Guest-focused approach:</strong> Maintain a guest-centric mindset, ensuring that all laundry services contribute to a positive and comfortable experience for our guests.</li> </ul> <h4>Qualifications</h4> <ul> <li><strong>Education:</strong> High school diploma or equivalent.</li> <li><strong>Experience:</strong> Previous experience in a laundry or housekeeping role, preferably within the hospitality industry.</li> <li><strong>Detail-oriented:</strong> Exceptional attention to detail to meet and exceed quality standards.</li> <li><strong>Physical stamina:</strong> Ability to handle the physical demands of the role, including lifting and moving laundry items.</li> <li><strong>Team player:</strong> Strong interpersonal skills and the ability to collaborate effectively within a team-oriented environment.</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <h4>About Mantis Collection</h4> <p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>

<p><h4>Description</h4> <p>We are looking for a commercially driven and relationship-focused Sales & Partnerships Manager to lead the growth of our business in Bahrain. As one of the GCC’s fastest-growing platforms, we are looking for someone who is passionate about building meaningful partnerships and driving commercial success in an established market.</p> <p>In this role, you will be responsible for expanding our portfolio of brand partners, strengthening existing relationships, and driving commercial growth across Bahrain. Working closely with leadership, you will play a key role in accelerating our market presence, identifying new business opportunities, and ensuring the platform continues to grow as a leading destination for youth engagement in the GCC.</p> <h4>Responsibilities</h4> <li>Drive the company’s commercial growth by identifying, developing, and closing new partnership opportunities across Bahrain</li> <li>Build and manage a strong pipeline of prospective brand partners and strategic accounts</li> <li>Develop and maintain long-term relationships with existing partners, ensuring high levels of engagement, retention, and growth</li> <li>Identify opportunities to expand partnerships through new campaigns, activations, and commercial initiatives</li> <li>Collaborate with internal teams to ensure successful execution of partner campaigns and deliver an excellent partner experience</li> <li>Monitor market trends, competitor activity, and consumer behavior to identify new growth opportunities</li> <li>Represent the company at client meetings, networking events, and industry gatherings to strengthen the brand’s presence in the market</li> <li>Own commercial targets and consistently deliver against revenue and partnership KPIs</li> <li>Provide market insights and recommendations to leadership on new verticals, partnership opportunities, and business growth strategies</li> <li>Work cross-functionally with marketing, operations, and product teams to support business objectives and enhance the overall platform offering</li> <h4>Requirements</h4> <li>Bahraini national preferred</li> <li>4+ years of experience in sales, business development, partnerships, account management, or commercial roles</li> <li>Proven track record of acquiring new business and managing strategic client relationships</li> <li>Existing network across brands, restaurants, retailers, lifestyle, hospitality, FMCG, or relevant industries in Bahrain is highly desirable</li> <li>Strong understanding of the Bahraini market, consumer trends, and local business landscape</li> <li>Demonstrated ability to meet and exceed commercial targets</li> <li>Excellent relationship-building, negotiation, presentation, and communication skills</li> <li>Self-motivated, proactive, and comfortable working in a fast-paced, high-growth environment</li> <li>Strong commercial mindset with the ability to identify opportunities and convert them into long-term partnerships</li> <li>Arabic and English fluency preferred</li> <li>Based in Bahrain and available to start immediately</li></p><p></p>

<p>The Front Office Manager leads daily front desk, concierge, guest relations, and guest services operations to deliver high luxury standards, optimize room revenue, and drive guest satisfaction.</p><p>Daily Operations: Oversee check-in, check-out, concierge, and guest service touchpoints to ensure smooth execution and adherence to brand standards.</p><p>Guest Relations &amp; VIP Service: Act as the primary point of contact for guest feedback, resolving issues promptly and managing VIP arrivals.</p><p>Team Leadership &amp; Development: Train and mentor Front Office staff to build a high-performing service team.</p><p>Financial &amp; Revenue Support: Partner with Revenue Management to optimize occupancy, drive upselling initiatives, and manage front desk cash control and billing.</p><p>Cross-Departmental Coordination: Collaborate with Housekeeping, Engineering, and Security to ensure room readiness and seamless guest flow.</p><p>Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences. Be part of a legacy, build your future. Discover the possibilities at Kempinski.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience: 3 5 years of Front Office management experience in luxury hotels.</li><li>Education: Bachelor s degree in Hospitality Management or related field preferred.</li><li>Technical Skills: Proficiency in PMS systems (e.g., Opera) and guest service software.</li><li>Competencies: Strong leadership, excellent communication, problem-solving skills, and high emotional intelligence.</li><li>Business fluency in English is required.</li></ul>

<p>The Purchasing Manager directs the hotel s procurement operations, managing vendor relationships, negotiating contracts, and sourcing high-quality materials to minimize supply costs while upholding luxury brand standards and establishing supply-chain infrastructure prior to launch. Pre-Opening Procurement Setup: Establish supplier networks, negotiate preferred vendor contracts, configure procurement/inventory software (e.g., Material Control, FBM), and execute OS&amp;E (Operating Supplies &amp; Equipment) and FF&amp;E (Furniture, Fixtures &amp; Equipment) purchasing critical-path schedules before launch. Sourcing &amp; Supplier Management: Identify, evaluate, and manage reliable vendors; negotiate competitive pricing, terms, and service level agreements (SLAs) without compromising quality. Inventory &amp; Cost Control: Oversee receiving, store operations, and stock management to streamline inventory turnover, minimize waste, and maintain optimal par levels. Compliance &amp; Policy Enforcement: Enforce purchasing policies, internal financial controls, corporate sustainability guidelines, and local health/safety regulations across all operational departments. Cross-Departmental Support: Work closely with Culinary, Housekeeping, and Engineering teams to manage routine operational purchases, capital expenditure orders, and emergency requests efficient.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: Minimum 3 5 years as Purchasing Manager or Assistant Purchasing Manager in a 5-star luxury hotel, with proven pre-opening project experience preferred. Education: Bachelor s degree in Supply Chain Management, Business Administration, or Finance. Technical Skills: Proficiency in hospitality procurement software (e.g., Materials Control, SunSystems, Oracle), inventory management, and contract negotiation. Competencies: High ethical standards, strong negotiation and analytical skills, vendor relationship management, and business fluency in English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Our client is an award-winning hospitality group from Cyprus with decades of history, a reputation for high standards, and a continued focus on investment in new projects.<br> Their hotels are built around quality, reliability, and guest experience, and the engineering function plays an important role in keeping every property operating at its best.<br> This role is suited to a skilled HVAC and refrigeration technician who takes pride in maintaining essential systems to a high standard.<br> You will support hotel operations by helping ensure comfort, safety, and continuity across critical equipment, working closely with operational teams to deliver timely maintenance and repairs with minimal disruption.<br> Responsibilities Perform preventive maintenance on HVAC and refrigeration systems across hotel properties.<br> Diagnose and repair electrical, cooling, and control system faults promptly.<br> Inspect chillers, split units, cold rooms, and ventilation equipment regularly.<br> Coordinate with hotel operations to minimize disruption during maintenance work.<br> Maintain service records and ensure compliance with safety standards.<br> Competitive salary as per market standards 3+ years of experience maintaining HVAC and refrigeration systems in hotel environments or for hotel equipment maintenance companies.<br> Strong fault-finding experience across electrical, cooling, and control systems.<br> Hands-on experience servicing chillers, cold rooms, split units, and ventilation equipment.<br> Solid knowledge of preventive maintenance practices and health and safety standards.<br> Technical certification in HVAC, refrigeration, or electrical engineering.<br> Professional proficiency in English.<br> Additional technical qualifications relevant to HVAC, refrigeration, or electrical engineering are a plus.<br></span> </div>

<p>POSITION SUMMARY Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p>

<p><h4>Description</h4> <p>We are looking for a proactive and analytical business analyst to support the performance and growth of a leading destination in Bahrain.</p> <p>In this role, you will be responsible for analyzing customer behavior, operational performance, and business trends to identify opportunities for improvement. You will turn data into actionable insights, recommend initiatives to enhance customer experience and revenue, and support the execution of key business projects.</p> <h4>Main responsibilities</h4> <ul> <li>Analyze visitor, membership, and revenue data to identify trends and opportunities.</li> <li>Monitor customer behavior, including patterns and spending habits.</li> <li>Prepare reports and dashboards to track business performance and key metrics.</li> <li>Develop recommendations to improve customer experience, increase engagement, and drive revenue growth.</li> <li>Support the implementation and tracking of business improvement initiatives.</li> <li>Coordinate with operations, finance, marketing, and leadership teams to gather data and execute projects.</li> <li>Evaluate the effectiveness of promotions, events, and new initiatives.</li> <li>Conduct market research and benchmark industry trends and best practices.</li> <li>Provide ad-hoc analysis and operational support to management.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in business analysis, operations, financial analysis, consulting, or a related role.</li> <li>Strong analytical and problem-solving skills.</li> <li>Advanced proficiency in Microsoft Excel or Google Sheets.</li> <li>Ability to interpret data and translate insights into practical recommendations.</li> <li>Strong organizational and project coordination skills.</li> <li>Excellent communication and stakeholder management abilities.</li> <li>Self-motivated, detail-oriented, and comfortable working in a fast-paced environment.</li> <li>Experience in hospitality, leisure, retail, or customer-facing industries is a plus.</li> <li>Based in Bahrain.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Assisting in Management of Restaurant Team<br>• Handles employee questions and concerns.<br>• Monitors employees to ensure performance expectations are met.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Assists in supervising daily shift operations.<br>• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.<br>• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Day-to-Day Restaurant Operations<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.<br>• Ensures compliance with all restaurant policies, standards and procedures.<br>• Monitors alcohol beverage service in compliance with local laws.<br>• Manages to achieve or exceed budgeted goals.<br>• Performs all duties of restaurant employees and related departments as necessary.<br>• Opens and closes restaurant shifts.<br>Providing Exceptional Customer Service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints, seeking assistance from supervisor as necessary.<br>• Strives to improve service performance.<br>• Sets a positive example for guest relations.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Meets and greets guests.<br>Conducting Human Resource Activities<br>• Supervises on-going training initiatives.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Coaches and counsels employees regarding performance on an on-going basis.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Restaurant Manager.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Summary The Senior Electrical Estimator is responsible for preparing accurate, competitive, and technically compliant cost estimates for electrical works across commercial, industrial, infrastructure, high-rise, mixed-use, and multidisciplinary construction projects.<br> The role provides expert technical and commercial input throughout the tendering process, supporting the company's business development objectives by ensuring tender submissions are commercially viable, technically sound, competitive, and compliant with client requirements, EWA, EDD, local authority regulations, and applicable industry standards.<br> The position also evaluates project risks and opportunities, develops cost-effective solutions, and contributes to value engineering and bidding strategies that support project profitability.<br> Key Responsibilities Review tender documents, drawings, specifications, Bills of Quantities (BOQs), and scopes of work to establish project requirements.<br> Analyze tender documentation to identify technical, commercial, contractual, and execution risks.<br> Identify missing, conflicting, or unclear information and raise appropriate tender clarifications.<br> Attend tender clarification meetings, site visits, and pre-tender meetings as required.<br> Prepare detailed electrical quantity take-offs covering materials, manpower, equipment, subcontract works, testing, commissioning, and associated costs.<br> Develop accurate and competitive cost estimates based on project requirements, construction methodology, market conditions, and historical cost data.<br> Calculate direct and indirect project costs, including manpower, plant and equipment, temporary works, testing and commissioning, preliminaries, overheads, and other applicable costs.<br> Review electrical designs for technical compliance, constructability, and cost effectiveness.<br> Ensure estimates and technical proposals comply with EWA, EDD, local authority requirements, applicable electrical codes, and relevant industry standards.<br> Assess tender requirements and identify technical deviations, exclusions, qualifications, and compliance concerns.<br> Obtain and evaluate competitive quotations from suppliers, manufacturers, subcontractors, and specialist vendors.<br> Review supplier and subcontractor quotations for technical and commercial compliance.<br> Negotiate with suppliers and subcontractors to secure competitive pricing, commercial terms, and delivery schedules.<br> Establish and maintain effective working relationships with suppliers, manufacturers, subcontractors, clients, and relevant stakeholders.<br> Identify financial, technical, procurement, and execution risks associated with tender submissions.<br> Develop appropriate risk mitigation measures, contingencies, and pricing strategies.<br> Identify value engineering opportunities and alternative solutions that optimize project costs without compromising quality, safety, performance, or functionality.<br> Monitor market trends, material costs, labor rates, and pricing fluctuations that may impact project estimates.<br> Maintain and update estimation databases, supplier pricing, rate build-ups, and historical cost information.<br> Prepare comprehensive technical and commercial tender submissions within required deadlines.<br> Provide technical and commercial recommendations to management regarding bid strategy, pricing, risks, and opportunities.<br> Perform other duties and assignments as directed by the General Manager – Estimation &amp; Technical Services.<br> Qualifications Skill, &amp; Experience Diploma or Bachelor's degree in Electrical Engineering or a related discipline is required.<br> Minimum 15 years of experience in electrical estimating and the construction industry.<br> Experience across infrastructure, high-rise buildings, commercial developments, industrial projects, mixed-use developments, and multidisciplinary construction projects.<br> Minimum 10 years of GCC experience is preferred .<br> Advanced knowledge of electrical systems, installations, and construction methodologies.<br> Strong working knowledge of EWA and EDD regulations and requirements .<br> Expert knowledge of electrical quantity take-offs, rate build-ups, and cost estimation.<br> Strong understanding of applicable electrical codes, standards, specifications, and authority requirements.<br> Ability to interpret and evaluate engineering drawings, specifications, BOQs, and tender documentation.<br> Strong understanding of procurement, supplier evaluation, subcontracting, and tendering processes.<br> Strong commercial awareness with the ability to assess risks, opportunities, and pricing strategies.<br> Excellent written and verbal communication skills.<br> Strong analytical, negotiation, and problem-solving abilities.<br> Proficiency in relevant estimating and Microsoft Office applications.<br> CRPEP certification is preferred.<br></span> </div>

<p>Supervise and coordinate daily operations of the assigned F&amp;B outlet. Lead and guide F&amp;B Attendants to ensure smooth and efficient service. Welcome guests, assist with seating arrangements, and ensure a personalized dining experience. Monitor service standards, food presentation, and guest satisfaction throughout operations. Take food and beverage orders accurately and ensure proper service sequence is followed. Handle guest requests, feedback, and complaints professionally and promptly. Conduct pre-service briefings and ensure team readiness before each shift. Coordinate with the kitchen, bar, and other departments to ensure seamless service delivery. Assist in upselling menu items, promotions, and hotel facilities to maximize revenue opportunities. Ensure cleanliness, hygiene, and proper setup of dining areas before, during, and after service. Monitor inventory, operating equipment, and service supplies to ensure availability and proper usage. Assist in training and coaching new team members on service standards and procedures. Ensure compliance with hotel policies, brand standards, and food safety regulations.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 3 years of experience in Food &amp; Beverage service, in a 5-star hotel. Previous experience as an F&amp;B Captain, Team Leader, or similar supervisory role is preferred. Strong knowledge of restaurant service procedures and guest handling. Excellent communication and leadership skills. Good command of English (spoken and written); additional languages are an advantage. Strong customer service orientation and ability to handle guest concerns professionally. Ability to work under pressure in a fast-paced environment. Good understanding of hygiene, sanitation, and safety standards. Professional appearance with strong attention to grooming standards</p>

<p>We are seeking a dynamic and experienced Restaurant Manager to lead our premium casual cafe in Bahrain. The ideal candidate will have a passion for delivering exceptional customer service, managing daily operations efficiently, and inspiring a dedicated team to achieve excellence in a vibrant and fast-paced environment. Responsibilities: - Oversee and manage all daily operations of the restaurant to ensure smooth and efficient service. - Recruit, train, and motivate staff to provide outstanding customer experiences. - Implement policies and procedures that maintain high standards of quality, cleanliness, and safety. - Manage inventory, ordering, and waste control to maximize profitability. - Handle customer inquiries, feedback, and resolve issues promptly to maintain customer satisfaction. - Monitor financial performance including budgeting, forecasting, and cost control measures. - Coordinate with suppliers and vendors to ensure timely and cost-effective procurement. - Ensure compliance with health, safety, and licensing regulations. - Develop and execute marketing and promotional activities to drive business growth. - Prepare reports and provide insights to senior management regarding operational performance.</p><p>- Proven experience as a Restaurant Manager or similar role in a premium casual dining setting. - Strong leadership skills with the ability to manage and motivate a diverse team. - Exceptional customer service and communication abilities. - Excellent organizational and multitasking skills with attention to detail. - Knowledge of health and safety regulations and compliance standards. - Ability to analyze financial reports and implement cost control measures effectively. - Proficiency with restaurant management software and Microsoft Office. - Flexibility to work in shifts including weekends and holidays. - Bachelor’s degree in Hospitality, Business Management or related field is preferred. - Fluency in English; knowledge of Arabic is an advantage.</p>

<p><br> <b>JOB PURPOSE</b> <br>Unilever is the place where you can bring your purpose to life with the work that you do creating a better business and a better world. If you are servicing customers and ensure they are provided with the best experience, then this role is just for you!<br> <br>The purpose of this role is to ensure customer satisfaction through proactive communication and collaboration by assessing the customer s experience from ordering to delivery. This role is not only focusing on day-to-day operations but also on monitoring, analysing, and influencing internal and customer policies to elevate process efficiency and service quality.<br>This role covers Bahrain and is responsible for all channels: Modern Trade (MT), General Trade (GT), and Digital Commerce (DCOM).<br> <br>Face-to-face meetings with customers are a key and essential aspect of this role, enabling direct engagement, relationship building, and collaborative problem-solving.<br> <br> <b>WHAT WILL YOUR MAIN RESPONSIBILITIES BE:</b> <br> <br> Understand retail customer needs through internal reviews and support resulting strategies with proactive actions for continuous improvement.<br> Act as the point of contact for operational escalations beyond guardrails and service delivery, enabling targeted interventions.<br> Drive long-term improvements in customer service metrics.<br> Analyse Customer Case Fill On Time (CCFOT) performance and identify root causes for service level gaps.<br> Lead collaboration projects with customers to improve service delivery, streamline operations, and enhance mutual efficiency.<br> Lead S&amp;OE meetings with customers to align on operational priorities and resolve supply-demand issues.<br> Partner with CBD team to resolve service gaps and support joint business planning.<br> Lead availability discussions with Sales teams to ensure stock sufficiency and execution readiness.<br> Initiate and lead collaborative programs with customers focused on Safety, Quality, and Operational Excellence.<br> Liaise with cross-functional teams (e.g., Supply Chain, Finance, CD, Quality) to ensure seamless execution and issue resolution.<br> Manage and lead order processing team to ensure all customer orders are fully processed, correctly allocated, and followed through until final delivery.<br> Optimize customer-related iOPS processes (e.g., delivery handling, ordering behaviour) by initiating and managing improvement projects with customers and internal teams.<br> Integrate new customers and channels into existing processes in close alignment with the CD team.<br> Analyse operational data to uncover hidden potential and propose policy or practice revisions to customers.<br> Focus on continuous improvement by monitoring predefined metrics rather than managing daily operations.<br> Aid in change notification management, especially for price and product master updates.<br> Improve and optimize fulfillment methods to enhance efficiency for distrubitor and achieve and exceed Mohammed Jalal service level KPIs.<br> Develop clear roadmaps aligning with departmental strategies.<br> <br> <b>WHAT YOU NEED TO SUCCEED</b> <br> <br> <b>Experiences &amp; Qualifications</b> <br> Familiarity with the industry in which the company operates.<br> Exceptional communication skills, both verbal and written, are essential.<br> Strong analytical abilities are crucial.<br> Able to find innovative solutions to challenges.<br> Customer-Centric Mindset<br> Project management skills are valuable for implementing customer experience initiatives and overseeing the execution of strategies.<br> <br> <br> <b>Skills</b> <br>Business Acumen:<br> Operational Procedures.<br> Cross-Functional Knowledge<br>Technical &amp; Analytical Skills:<br> Data Analytics and Insight Generation<br> Process Optimization<br> Digital Tools and Dashboards<br> CCFOT and Service Level Analysis<br> E2E Supply Chain knowledge<br>Soft Skills:<br> Stakeholder Management<br> Communication and Negotiation<br> Problem Solving<br> Customer-Centric Mindset<br> Bias for Action and Simplification<br> Collaboration and Project Leadership<br> <br><br></p>