Maintenance Manager Jobs in Bahrain (August 2026)

0 to 0 years Naukri Gulf

Food & Beverage Manager

On-site - Bahrain - Bahrain 15 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Company Description Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with curated hotels, eco-lodges and waterways experiences located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness. <div>Job Description</div> Food & Beverage Manager The Food & Beverage Manager is responsible for overseeing the daily operations of all Food & Beverage venues and dining experiences, ensuring exceptional guest satisfaction, operational efficiency, and profitability. This role focuses on driving revenue, managing costs, maintaining high service standards, and leading teams to deliver outstanding hospitality experiences. The successful candidate will possess strong leadership skills, financial acumen, and a passion for excellence in food and beverage operations. What is in it for you: <ul> <li>Engage in conservation efforts and help preserve wildlife.</li> <li>Enjoy sustainable adventures with exclusive rewards.</li> <li>Celebrate locality and heritage in a vibrant community.</li> <li>Advance your career with global development opportunities.</li> <li>Drive change through impactful social initiatives.</li> <li>Collaborate with a passionate, innovative team.</li> </ul> Key Responsibilities: <ul> <li>Lead and oversee all Food & Beverage operations to ensure exceptional guest experiences and service excellence.</li> <li>Drive F&B sales and revenue through innovative promotions, upselling strategies, and guest engagement initiatives.</li> <li>Develop, manage, and monitor departmental budgets, forecasts, and financial performance.</li> <li>Ensure effective cost control measures are in place, including food cost, beverage cost, labor cost, and overall operational expenses.</li> <li>Manage and analyze Profit & Loss (P&L) statements and implement action plans to achieve financial targets.</li> <li>Implement, maintain, and continuously improve Standard Operating Procedures (SOPs) and Standards of Service (SOS).</li> <li>Ensure compliance with company policies, brand standards, health and safety regulations, and local legislation.</li> <li>Lead, motivate, coach, and develop the F&B team to achieve operational excellence and high levels of employee engagement.</li> <li>Build strong relationships with guests, suppliers, and internal stakeholders to enhance service delivery and business performance.</li> <li>Monitor guest feedback and implement corrective actions to continuously improve guest satisfaction.</li> <li>Collaborate with culinary and service teams to develop and enhance food and beverage offerings.</li> <li>Utilize F&B management systems, POS systems, and operational reports to drive efficiency and informed decision-making.</li> </ul> <div>Qualifications</div> <ul> <li>Minimum 4 years of experience in a Food & Beverage management role, preferably within luxury hotels, resorts, or upscale hospitality environments.</li> <li>Minimum 2 years of GCC experience is required.</li> <li>Minimum 2 years of experience in a 5-star hotel property is required.</li> <li>Minimum 1 year of experience in an independent upscale dining restaurant is considered an added advantage.</li> <li>Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.</li> <li>Experience with Asian, Italian, and Mediterranean cuisines is highly preferred.</li> <li> WSET Level 1, 2, or 3 certification is considered an added value.</li> <li>Strong knowledge of luxury hospitality service standards and Food & Beverage operations.</li> <li>Strong commercial acumen with a proven track record of increasing F&B sales and profitability.</li> <li>Proficiency in F&B management systems, POS systems, and other relevant hospitality software.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Highly presentable, professional, and guest-focused.</li> <li>Outgoing and energetic personality with strong relationship-building abilities.</li> <li>Strong organizational, analytical, problem-solving, and decision-making skills.</li> <li>Fluency in English; additional languages will be an advantage.</li> </ul> <div> </div></div></section>

0 to 0 years Bayt

Rooms Manager

On-site - Bahrain 19 June 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> At InterContinental Bahrain, we believe luxury is not simply about facilities—it about creating memorable experiences that make every guest feel valued, recognized, and inspired. We are seeking a passionate and results-driven Rooms Manager who will play a pivotal role in elevating the guest journey, ensuring seamless operations, and delivering exceptional service that exceeds expectations. A little taste of your day-to-day Every day is different, but you’ll mostly be: <ul><li>Drive a culture of luxury hospitality by ensuring every guest interaction is personalized, memorable, and aligned with InterContinental brand standards. </li><li>Champion the "Inspire Incredible" service culture and ensure its consistent execution throughout the hotel. </li><li>Develop and implement departmental strategies aligned with the hotel's business objectives. </li><li>Build a high-performing team through succession planning, talent development, and performance management. </li><li>Foster high colleague engagement through recognition, empowerment, inclusion and clear performance expectations. </li></ul>What we need from you <ul><li>Minimum 5 years of leadership experience in a luxury or upscale hotel environment. </li><li>Proven track record of delivering exceptional guest satisfaction and service excellence. </li><li>Strong leadership, communication, and interpersonal skills. </li><li>Ability to influence, motivate, and develop teams to achieve outstanding results. </li><li>Commercially minded with a strong understanding of hotel operations and performance metrics. </li><li>Passion for luxury hospitality and creating unforgettable guest experiences. </li><li>Excellent problem-solving and decision-making abilities. </li></ul>What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.  IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. </div>

Full Time 0 to 0 years Naukri Gulf

Assistant General Manager

On-site - Bahrain - Bahrain 17 July 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph"><ul><li>Assistant General Manager has to perform various duties for the MEP, HVAC and Stainless-Steel Manufacturing division of the company.</li><li>Responsible for leading the day-to-day operations of the company.</li><li>Review business results, including profitability, and plan for continued improvement.</li><li>Provide and develop design and new business and operate the division as profit centre.</li><li>Review and comment on Tender Documents including Bills of Quantities, Value Engineering, queries and the like.</li><li>Maintain knowledge of the overall construction processes and operating practices in the GCC and ensure awareness of the suppliers and sub-contractors in the market.</li><li>Monitor the performance of the consultants and contractors with regards to the aspect to ensure compliance with the relevant standards and specifications.</li><li>Attend all periodic progress & technical meetings held with all relevant parties.</li><li>Develop close business relationships with the project professional team.</li><li>Monitor site inspection plans and approval process and participate in the testing and commissioning process in coordination with the project leaders.</li><li>Interface/coordinate logistics & quality assurance with Project Team companies</li><li>Identify and highlight problems in advance of impact on the works.<ul><li>Ensure a smooth operation of the works and contracts.</li><li>Supervise the day-to-day task assignments and performance for all associates.</li><li>Plan and prepare work schedules and coordinate daily assignments and activities of</li></ul>associates to meet the needs of the business.<ul><li>Monitor and analyze business processes and results to profitably achieve company’s</li></ul>Goals.<ul><li>Include, review and analyze reports, completing the company’s performance</li></ul>tracking board, and managing shrink and spoilage.<ul><li>Analyze results and trends and prepare action plans to leverage the company’s</li></ul>strengths and address areas of opportunity.<ul><li>Ensure the execution of all action plans.</li><li>Report to the management periodically the status of the company and advise necessary</li></ul>actions to be taken.</li></ul></div></section><section>Desired Candidate ProfileSkills & Specifications:<ul><li>Ability to work well individually as well as in a team environment</li><li>Excellent oral and written communication skills</li><li>Excellent customer service skills</li><li>Ability to work with no supervision</li><li>Detail oriented and excellent organizational skills</li><li>Ability to apply critical thinking skills in all situations</li><li>Ability to apply root cause techniques in order to solve problems</li><li>Ability to handle multiple projects simultaneously and independently</li><li>Proven self-starter with demonstrated ability to make decisions</li><li>Understanding of company’s finances and awareness of impact to business</li><li>Excellent relationship building, interpersonal and leadership skills</li><li>Ability to learn and utilize the company’s technology</li></ul> Education & Qualifications:<ul><li>Graduation in Engineering with MBA</li><li>Leadership experience in HVAC/MEP/Food service equipment environment preferred</li></ul></section>

0 to 0 years Bayt

Sales Manager

On-site - Bahrain 22 June 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are looking for a dynamic and results-driven Sales Manager (Arabic Speaking) to join our team. The role focuses on managing corporate and local accounts, driving MICE business, and supporting catering sales through proactive client engagement. <ul><li>Manage and grow existing corporate and local accounts </li><li>Actively source new business through calls, visits, and networking </li><li>Handle MICE inquiries (meetings, conferences, events) from lead to conversion </li><li>Support catering sales and coordinate with operations for smooth execution </li><li>Prepare proposals, contracts, and follow up on quotations </li><li>Conduct site inspections and client presentations </li><li>Achieve monthly sales targets and revenue goals </li><li>Maintain strong relationships to secure repeat business </li></ul> Qualifications <ul><li>Arabic speaker (mandatory) </li><li>Minimum 2–3 years of experience in a luxury hotel environment within the Kingdom of Saudi Arabia (KSA) – mandatory. </li><li>Strong knowledge of corporate, MICE, and catering segments </li><li>Good negotiation and communication skills </li><li>Target-oriented and proactive approach </li></ul> Additional Information Your team and working environment: <ul><li>Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries. https://careers.accor.com/</li></ul>Our commitment to Diversity & Inclusion: <ul><li>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS </div>

0 to 0 years Bayt

Manager, Marketing

On-site - Bahrain 21 June 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description Ready to make waves in the airline industry? As a Marketiang Manager, you'll craft dynamic marketing strategies, launch high-impact campaigns, and build brand love across key markets. From digital storytelling to strategic partnerships and sponsorships, you'll play a key role in driving demand and market growth. Reporting to the Head of Marketing, you’ll take charge of marketing initiatives, distribution strategies, and market development for AirAsia. If you’re a creative thinker with a passion for travel and a knack for turning insights into action, this is your chance to take flight!  WHAT YOU’LL CHAMPION:  <ul><li>Campaign Boss – Brief internal teams and agencies, review creative concepts, approve media plans, and oversee campaign production for a flawless launch. </li><li>Performance Tracker – Monitor, analyze, and report campaign success, ensuring every move aligns with business objectives. </li><li>Event Planner Extraordinaire – Organize and execute marketing events, activations, and sponsorships to enhance brand engagement and customer experience. </li><li>Team Player – Work closely with creative, social media, PR, digital, and brand teams to ensure campaigns are seamless and communications are consistent. </li><li>Creative Thinker – Maximize promotional opportunities through innovative channels while keeping costs efficient and engagement high. </li><li>Brand Champion – Spread the AirAsia love and establish it as a leading name in travel and e-commerce. </li><li>Content Strategist – Help craft compelling campaign content across social media, promotions, EDMs, and more. </li><li>Media Connector – Build and maintain strong relationships with media vendors and publishers for impactful collaborations. </li><li>Data-Driven Marketer – Keep a pulse on campaign performance and continuously optimize for better results. </li><li>All-Rounder – Support the marketing team with any ad-hoc tasks to keep things running smoothly. </li></ul>WHO YOU ARE: <ul><li>Data Geek Meets Storyteller – You love analyzing numbers just as much as crafting compelling campaigns. </li><li>Marketing Whiz – Proven experience in running killer marketing, advertising, and social media campaigns with an eagle eye for detail. </li><li>Multitasking Ninja – Juggling multiple projects (both strategic and tactical) in a fast-paced environment is second nature to you. </li><li>Agility Champ – You embrace change and adapt quickly, always ready to switch gears when needed. </li><li>Top-Notch Communicator – Whether it’s pitching ideas to senior management or collaborating with external partners, you know how to get your message across with impact. </li><li>Proficiency in optimizing and executing SEM, PPC as well as Paid Ads, and Display Advertising </li><li>Able to use consumer insights and human psychology to come up with and develop creative marketing tactics </li><li>Proven ability to orchestrate large campaigns spanning numerous marketing channels </li><li>Results and performance driven, preferring data to drive your everyday decisions </li><li>Possess a hands-on mentality and an analytical and structured way of working </li><li>Able to operate successfully in a lean, fast-paced organization to scale quickly </li></ul> </div>

0 to 0 years Bayt

Manager Supply Chain

On-site - Bahrain 6 June 2026

Logistics, Supply Chain & Procurement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the opportunity We’re looking for a Demand Planning Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! What’s On Your Plate? <ul><li>This role requires to organize the countries forecasting demand of supplies to stores, POs for replenishment and maintaining availability in the stores.</li><li>Accountable for the overall demand planning/replenishment of Tmart stores and warehouse in Region.</li><li>Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts.</li><li>Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Ageing stock optimization.</li><li>Ability to provide solutions and initiatives to solve problems with stocks in the warehouse and stores • Guidance to country demand planner and admins to ensure smooth workflow.</li><li>Works closely and guides the commercial and operations pro-actively to ensure supplies and suppliers are not affected.</li><li>Leading system migrations and ensuring all new tools are on track and suggest actions of automatization to reduce manual work.</li><li>Continuously challenging the country forecasting model and taking on account all the parameters that affects the forecast.</li><li>Helping demand planner in replenishment of any capacity augmentation initiative (ex: 3 party warehouse, cross docking stations , etc).</li><li>Guiding country demand planner for the supplier's schedule to stores and warehouse to ensure efficiency in receiving.</li><li>Building all necessary dashboards to report progress on activities and KPIs.</li><li>Taking all necessary actions to reach target KPI in terms of availability per category, per supplier and items roles</li></ul> What you need to be successful What Did We Order? <ul><li>Ability to interact/guide the senior-level executives and can manage the expectations of multiple stakeholders.</li><li>Past experience in FMCG in demand planning and replenishment is a must.</li><li>At least 10 years experience.</li><li>Solid experience in Stakeholder Management, Time Management, data & detail oriented & tech – savvy.</li><li>Leads, coordinates and facilitates the work of others, has management responsibilities.</li><li>Uses knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives.</li><li>Excellent analytical and communication skills, and always hands-on with several tools.</li><li>Problem solver and autonomy.</li><li>Ability to lead all activities autonomously while involving stakeholders when needed.</li></ul> Who we are Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. </div>

0 to 0 years Naukri Gulf

Assistant Director of Sales

On-site - Bahrain - Manama 17 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">JOB SUMMARY Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</div></section><section>Desired Candidate ProfileEducation and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</section>

0 to 0 years Bayt

Assistant Restaurant Manager

On-site - Bahrain 23 June 2026

Hospitality & Tourism

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Job Description What you will be doing: <ul><li>Oversee the daily operations, ensuring exceptional service and guest satisfaction.</li><li>Manage and train restaurant staff, fostering a positive and efficient work environment.</li><li>Develop and implement innovative strategies to enhance the dining experience and increase revenue.</li><li>Curate and maintain an extensive wine list, providing expert recommendations to guests.</li><li>Ensure compliance with health and safety regulations and uphold the highest standards of cleanliness and presentation.</li><li>Collaborate with the culinary team to create and update the menu, reflecting seasonal ingredients and trends.</li><li>Monitor inventory levels and oversee purchasing to ensure the restaurant is well-stocked.</li><li>Handle guest feedback and resolve any issues to maintain a high level of service.</li><li>Other duties as assigned</li></ul> Qualifications Your experience and skills include: <ul><li>Proven experience as an Assistant Restaurant Manager, preferably in a fine dining or upscale restaurant environment.</li><li>Exceptional leadership skills with a passion for hospitality and guest service.</li><li>Strong communication and interpersonal skills, with the ability to engage with guests and staff.</li><li>Knowledge of Greek cuisine and culture is a plus.</li><li>Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li></ul> Additional Information Your Team & Working Enviroment:Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. </div>

0 to 0 years Naukri Gulf

Food & Beverage Manager

On-site - Bahrain - Bahrain 15 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">The Food & Beverage Manager is responsible for overseeing the daily operations of all Food & Beverage venues and dining experiences, ensuring exceptional guest satisfaction, operational efficiency, and profitability. This role focuses on driving revenue, managing costs, maintaining high service standards, and leading teams to deliver outstanding hospitality experiences. The successful candidate will possess strong leadership skills, financial acumen, and a passion for excellence in food and beverage operations.What is in it for you:<ul><li>Engage in conservation efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures with exclusive rewards.</li><li>Celebrate locality and heritage in a vibrant community.</li><li>Advance your career with global development opportunities.</li><li>Drive change through impactful social initiatives.</li><li>Collaborate with a passionate, innovative team.</li></ul>Key Responsibilities:<ul><li>Lead and oversee all Food & Beverage operations to ensure exceptional guest experiences and service excellence.</li><li>Drive F&B sales and revenue through innovative promotions, upselling strategies, and guest engagement initiatives.</li><li>Develop, manage, and monitor departmental budgets, forecasts, and financial performance.</li><li>Ensure effective cost control measures are in place, including food cost, beverage cost, labor cost, and overall operational expenses.</li><li>Manage and analyze Profit & Loss (P&L) statements and implement action plans to achieve financial targets.</li><li>Implement, maintain, and continuously improve Standard Operating Procedures (SOPs) and Standards of Service (SOS).</li><li>Ensure compliance with company policies, brand standards, health and safety regulations, and local legislation.</li><li>Lead, motivate, coach, and develop the F&B team to achieve operational excellence and high levels of employee engagement.</li><li>Build strong relationships with guests, suppliers, and internal stakeholders to enhance service delivery and business performance.</li><li>Monitor guest feedback and implement corrective actions to continuously improve guest satisfaction.</li><li>Collaborate with culinary and service teams to develop and enhance food and beverage offerings.</li><li>Utilize F&B management systems, POS systems, and operational reports to drive efficiency and informed decision-making.</li></ul></div></section><section>Desired Candidate Profile<ul><li>Minimum 4 years of experience in a Food & Beverage management role, preferably within luxury hotels, resorts, or upscale hospitality environments.</li><li>Minimum 2 years of GCC experience is required.</li><li>Minimum 2 years of experience in a 5-star hotel property is required.</li><li>Minimum 1 year of experience in an independent upscale dining restaurant is considered an added advantage.</li><li>Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.</li><li>Experience with Asian, Italian, and Mediterranean cuisines is highly preferred.</li><li>WSET Level 1, 2, or 3 certification is considered an added value.</li><li>Strong knowledge of luxury hospitality service standards and Food & Beverage operations.</li><li>Strong commercial acumen with a proven track record of increasing F&B sales and profitability.</li><li>Proficiency in F&B management systems, POS systems, and other relevant hospitality software.</li><li>Excellent communication, leadership, and interpersonal skills.</li><li>Highly presentable, professional, and guest-focused.</li><li>Outgoing and energetic personality with strong relationship-building abilities.</li><li>Strong organizational, analytical, problem-solving, and decision-making skills.</li><li>Fluency in English; additional languages will be an advantage.</li></ul></section>

0 to 0 years Bayt

Performance & First Choice Manager

On-site - Bahrain 25 May 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! ROLE PURPOSE: The MENA Customer Service Performance & First Choice Tools Manager will report to the MENA CS Performance Senior Manager. This role focuses on executing customer service performance initiatives and enhancing the effectiveness of Voice Customer analysis across the MENA region. The position is vital in ensuring operational excellence and driving continuous improvement in customer service delivery as well as First Choice. YOUR TASKS: CS Performance management: <ul> <li>Assist in the implementation and monitoring of key performance indicators (KPIs) for customer service across the MENA region.</li> <li>Analyze performance data and provide actionable insights to regional and country teams to enhance service quality and customer experience.</li> <li>Develop and maintain dashboards and reporting tools to provide real-time insights into customer service performance for stakeholders.</li> <li>Implement corrective actions and improvement plans based on performance analysis, ensuring that teams are equipped to meet and exceed customer expectations.</li> <li>Support the identification of best practices and areas for improvement within customer service operations.</li> </ul> First Choice Tools Management & Customer Feedback Analysis: <ul> <li>Coordinate the deployment and utilization of First Choice tools and system “Voice”, ensuring alignment with regional objectives and business needs.</li> <li>Monitor the effectiveness of tools and processes, gathering feedback to recommend enhancements.</li> <li>Analyze customer feedback through surveys, reviews, and other channels to identify trends and areas for improvement.</li> <li>Utilize data analysis to assess customer satisfaction levels and pinpoint specific pain points in the customer journey.</li> <li>Collaborate with customer service teams to develop and implement strategies that address customer feedback, enhancing overall customer experience.</li> <li>Present structured analysis of customer requirements and propose solution/ program which aims to meet the needs of the customer.</li> <li>Analyze business processes, identify alternative solutions, assess feasibility and recommends new/ alternate approaches.</li> </ul> Project Execution: <ul> <li>Support the planning and execution of customer service and first choice projects and initiatives, ensuring they are delivered on time and within budget.</li> <li>Collaborate with cross-functional teams to facilitate project implementation and ensure alignment with overall business goals.</li> <li>Identify project risks and assist in implementing mitigation strategies.</li> </ul> Other Role Areas Continuous Improvement: <ul> <li>Foster a culture of continuous improvement by encouraging teams to challenge the status quo and share innovative ideas.</li> <li>Conduct regular audits and reviews of customer service processes to identify improvement opportunities and share best practices.</li> </ul> Liaison with other Stakeholders: <ul> <li>Act as a liaison between regional customer service teams and CS/ First Choice Teams in MENA Countries, ensuring effective communication and collaboration on performance initiatives.</li> <li>Engage with internal stakeholders to gather requirements and feedback for continuous improvement of tools and processes.</li> </ul> YOUR PROFILE: <ul> <li>+7 years of experience in customer service Management and continuous improvement fields, demonstrating a strong background in enhancing operational performance and customer satisfaction. </li> <li>Proficiency in data visualization tools (Power Automate, Power Apps, PowerBI..etc)</li> <li>Advanced data analysis skills.</li> <li>Ability to translate complex data sets into visually appealing and informative visualizations.</li> <li>Excellent communication skills to effectively present data visualizations and insights.</li> <li>English (Proficiency)</li> <li>Arabic (Proficiency is a plus)</li> <li>Results-Driven Relationship Building: Cultivates strong relationships with key stakeholders, influences conflict resolution, and maintains a focus on achieving outcomes.</li> <li>Effective Communication and Objective Setting: Delivers clear verbal and written communication, facilitates discussions, and establishes challenging yet achievable goals for the team.</li> <li>Resource Alignment and Progress Monitoring: Aligns resources and organizational efforts to meet objectives while regularly reviewing and adjusting progress as needed.</li> <li>Continuous Improvement and Innovation Advocacy: Champions a culture of continuous improvement and innovation, inspiring teams through empowerment, accountability, and recognition.</li> <li>Subject Matter Expertise and Best Practices Leadership: Acts as a thought leader in customer service processes, developing high-quality services and solutions while reinforcing best practices across the function.</li> </ul> OUR OFFER: <ul> <li>Strong career support in an international environment.</li> <li>Great culture and colleagues.</li> <li>Multifarious benefit programm.</li> </ul> Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application! </div>

Full Time 0 to 0 years DHL jobs

CS Performance & First Choice Manager - MENA

On-site - Bahrain - Al Muharraq 24 May 2026

<div >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! ROLE PURPOSE: The MENA Customer Service Performance & First Choice Tools Manager will report to the MENA CS Performance Senior Manager. This role focuses on executing customer service performance initiatives and enhancing the effectiveness of Voice Customer analysis across the MENA region. The position is vital in ensuring operational excellence and driving continuous improvement in customer service delivery as well as First Choice. YOUR TASKS:CS Performance management:<ul > <li >Assist in the implementation and monitoring of key performance indicators (KPIs) for customer service across the MENA region.</li> <li >Analyze performance data and provide actionable insights to regional and country teams to enhance service quality and customer experience.</li> <li >Develop and maintain dashboards and reporting tools to provide real-time insights into customer service performance for stakeholders.</li> <li >Implement corrective actions and improvement plans based on performance analysis, ensuring that teams are equipped to meet and exceed customer expectations.</li> <li >Support the identification of best practices and areas for improvement within customer service operations.</li> </ul><div> </div>First Choice Tools Management & Customer Feedback Analysis:<ul > <li >Coordinate the deployment and utilization of First Choice tools and system “Voice”, ensuring alignment with regional objectives and business needs.</li> <li >Monitor the effectiveness of tools and processes, gathering feedback to recommend enhancements.</li> <li >Analyze customer feedback through surveys, reviews, and other channels to identify trends and areas for improvement.</li> <li >Utilize data analysis to assess customer satisfaction levels and pinpoint specific pain points in the customer journey.</li> <li >Collaborate with customer service teams to develop and implement strategies that address customer feedback, enhancing overall customer experience.</li> <li >Present structured analysis of customer requirements and propose solution/ program which aims to meet the needs of the customer.</li> <li >Analyze business processes, identify alternative solutions, assess feasibility and recommends new/ alternate approaches.</li> </ul><div> </div>Project Execution:<ul > <li >Support the planning and execution of customer service and first choice projects and initiatives, ensuring they are delivered on time and within budget.</li> <li >Collaborate with cross-functional teams to facilitate project implementation and ensure alignment with overall business goals.</li> <li >Identify project risks and assist in implementing mitigation strategies.</li> </ul><div> </div>Other Role AreasContinuous Improvement:<ul > <li >Foster a culture of continuous improvement by encouraging teams to challenge the status quo and share innovative ideas.</li> <li >Conduct regular audits and reviews of customer service processes to identify improvement opportunities and share best practices.</li> </ul><div> </div>Liaison with other Stakeholders:<ul > <li >Act as a liaison between regional customer service teams and CS/ First Choice Teams in MENA Countries, ensuring effective communication and collaboration on performance initiatives.</li> <li >Engage with internal stakeholders to gather requirements and feedback for continuous improvement of tools and processes.</li> </ul><div> </div>YOUR PROFILE: <ul > <li >+7 years of experience in customer service Management and continuous improvement fields, demonstrating a strong background in enhancing operational performance and customer satisfaction. </li> <li >Proficiency in data visualization tools (Power Automate, Power Apps, PowerBI..etc)</li> <li >Advanced data analysis skills.</li> <li >Ability to translate complex data sets into visually appealing and informative visualizations.</li> <li >Excellent communication skills to effectively present data visualizations and insights.</li> <li >English (Proficiency)</li> <li >Arabic (Proficiency is a plus)</li> <li >Results-Driven Relationship Building: Cultivates strong relationships with key stakeholders, influences conflict resolution, and maintains a focus on achieving outcomes.</li> <li >Effective Communication and Objective Setting: Delivers clear verbal and written communication, facilitates discussions, and establishes challenging yet achievable goals for the team.</li> <li >Resource Alignment and Progress Monitoring: Aligns resources and organizational efforts to meet objectives while regularly reviewing and adjusting progress as needed.</li> <li >Continuous Improvement and Innovation Advocacy: Champions a culture of continuous improvement and innovation, inspiring teams through empowerment, accountability, and recognition.</li> <li >Subject Matter Expertise and Best Practices Leadership: Acts as a thought leader in customer service processes, developing high-quality services and solutions while reinforcing best practices across the function.</li> </ul><div> </div>OUR OFFER:<ul> <li >Strong career support in an international environment.</li> <li >Great culture and colleagues.</li> <li >Multifarious benefit programm.</li> </ul> Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application! </div>

0 to 0 years Bayt

Associate Relationship Manager

On-site - Bahrain 17 July 2026

Accounting, Finance & Banking

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary The Associate Relationship Manager is responsible for managing and growing Priority Banking and Personal Banking client relationships by understanding client needs and providing appropriate banking, wealth, and lending solutions. The role focuses on driving profitable portfolio growth through new client acquisition, relationship deepening, cross-selling, and delivering an exceptional client experience. The incumbent will also support service delivery by handling client requests, resolving queries, managing complaints, and supporting branch teams to achieve business objectives. Key Responsibilities Strategy – Relationship Management <ul> <li>Drive the Affluent Banking strategy by achieving Net Sales Revenue (NSR) targets while maintaining productivity, efficiency, and risk standards.</li> <li>Build, manage, and deepen relationships with Priority and Personal Banking clients through proactive engagement and tailored financial solutions.</li> <li>Increase client share of wallet by promoting Wealth Management (WM), retail banking, lending, and deposit products.</li> <li>Provide regular portfolio reviews, financial guidance, and timely follow-up to support evolving client needs.</li> <li>Strengthen relationships with clients and, where appropriate, their family members, advisers, and other key influencers.</li> <li>Retain and grow high-value client portfolios while converting service recovery opportunities into long-term client loyalty.</li> <li>Resolve client queries effectively and deliver outstanding customer service.</li> </ul> Business <ul> <li>Contribute to branch performance by achieving revenue and portfolio growth targets while meeting productivity and risk management requirements.</li> </ul> Processes <ul> <li>Adhere to approved sales, onboarding, client service, complaint resolution, Customer Due Diligence (CDD), and operational processes to ensure consistent delivery and strong control standards.</li> </ul> People & Talent <ul> <li>Demonstrate and promote the Group’s values, culture, and valued behaviours.</li> <li>Collaborate effectively with business, risk, and control partners.</li> <li>Complete all mandatory learning and compliance requirements.</li> </ul> Risk Management <ul> <li>Operate within the Bank’s Operational Risk framework and ensure compliance with internal policies and external regulations.</li> <li>Maintain strong knowledge of banking products, retail operations, credit processes, audit requirements, and risk controls.</li> <li>Ensure adherence to Anti-Money Laundering (AML) requirements and Customer Due Diligence (CDD) standards.</li> <li>Drive effective complaint management and minimise operational losses.</li> <li>Escalate suspicious transactions in line with fraud and financial crime procedures.</li> </ul> Governance <ul> <li>Maintain awareness of the regulatory environment and governance standards applicable to the role.</li> <li>Ensure client information is accessed, processed, and stored only with the required documented consent.</li> <li>Support effective governance by working openly and collaboratively with internal and external stakeholders, including regulators.</li> </ul> Regulatory & Business Conduct <ul> <li>Uphold the highest standards of ethics, integrity, and professional conduct in line with the Group’s Values and Code of Conduct.</li> <li>Ensure compliance with all applicable laws, regulations, and internal policies.</li> <li>Support fair client outcomes, financial crime compliance, and responsible business practices.</li> <li>Proactively identify, escalate, and mitigate risk, conduct, and compliance concerns.</li> </ul> Key Stakeholders <ul> <li>Head of Branches</li> <li>Branch Manager</li> <li>Head, Consumer, Private and Business Banking (CPBB) – Bahrain & Middle East (excluding United Arab Emirates (UAE))</li> <li>Head of Client Acquisition</li> <li>Head of Retail Products & Segments</li> <li>Country Legal & Compliance</li> <li>Human Resources (HR)</li> <li>Credit, Operations, Finance, and Business & Operational Risk teams</li> </ul> Other Responsibilities <ul> <li>Embed the Group’s Here for Good brand promise and values across branch activities.</li> <li>Take personal responsibility for understanding and managing risk and compliance requirements.</li> <li>Promote a culture of integrity, accountability, and client-centricity across all interactions.</li> </ul> Skills and Experience <ul> <li>Current Account and Savings Account (CASA) and Credit Card Products</li> <li>Personal Lending Products</li> <li>Wealth Management (WM) and Bancassurance (BANCA)</li> <li>Risk Management and Reputational Risk Awareness</li> <li>Governance, Oversight and Control (SIF)</li> <li>Banking Products, Processes and Market Knowledge</li> <li>Relationship Management and Client Portfolio Growth</li> </ul> About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.   Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.   Together we:   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. </div>

0 to 0 years Naukri Gulf

Senior Manager Commercial Cards & B2B Payments

On-site - Bahrain - Manama 15 June 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Title : Senior Manager Commercial Cards & B2B Payments Employment type : Contract (On-site) Contract length : 12 months (with potential extension) Location : Bahrain Function : Corporate Banking / Payments / Commercial Cards PURPOSE OF THE PROJECT We are seeking a seasoned banking professional to lead the growth and expansion of our Commercial Cards and B2B payments portfolio in Bahrain. The role will focus on driving corporate client acquisition, scaling cardable supplier payment opportunities, and strengthening the bank's position as a strategic partner for enterprise clients. The ideal candidate brings strong expertise in commercial cards, corporate banking, and payment solutions, with a proven track record in business development, portfolio growth, and stakeholder management. Core Responsibilities and Accountabilities: Drive growth of the commercial card's portfolio across large corporates and mid-market segments. Identify and unlock B2B supplier payment opportunities and increase card penetration. Develop and execute go-to-market strategies aligned with regional priorities. Manage relationships with corporate clients including MNCs and enterprises. Position the bank as a trusted advisor in supplier payments and working capital optimization. Support product development and commercial card solution launches. Collaborate with internal stakeholders across transaction banking, risk, and operations. Conduct market and competitor analysis to enhance offerings. Knowledge and Experience: 12/18+ years of experience in corporate banking, payments, or commercial cards. Strong expertise in B2B payments and corporate client management. Proven track record in business development and revenue growth. Experience managing corporate portfolios and cross-functional teams. - Strong stakeholder management and communication skills. Key Competencies: Strategic thinking and commercial acumen Client relationship management Sales leadership and execution Product innovation and market development Data-driven decision making Mandatory Skills: Strong experience across the GCC banking markets. Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry. Being able to work in a faced-paced matrix organisation. Excellent communication skills in English (written, verbal, and presentation); fluency in Arabic is an advantage. Preferred Skills: The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions. Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies. An understanding of regional regulations across financial services or payment networks.</div></section><section>Desired Candidate Profile12/18+ years of experience in corporate banking, payments, or commercial cards. Strong expertise in B2B payments and corporate client management. Proven track record in business development and revenue growth. Experience managing corporate portfolios and cross-functional teams. - Strong stakeholder management and communication skills. Key Competencies: Strategic thinking and commercial acumen Client relationship management Sales leadership and execution Product innovation and market development Data-driven decision making Mandatory Skills: Strong experience across the GCC banking markets. Previous experience within Banking, Digital Payment & Card solutions, or the FinTech industry. Being able to work in a faced-paced matrix organisation. Excellent communication skills in English (written, verbal, and presentation); fluency in Arabic is an advantage. Preferred Skills: The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions. Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies. An understanding of regional regulations across financial services or payment networks.</section>

0 to 0 years Bayt

Assistant Director of Sales

On-site - Bahrain 16 July 2026

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> JOB SUMMARY Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE  Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members. Managing Sales Activities • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports the company’s Customer Service Standards and property’s Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you. </div>

0 to 0 years Naukri Gulf

MANAGER SYSTEM ADMINISTRATION Gulf Air

On-site - Bahrain - Bahrain 24 June 2026

Human Resources

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">JOB PURPOSE The Procurement Systems Manager owns the adoption, optimisation, and governance of the Group's Source-to-Pay (S2P) technology platform. The role is the bridge between Procurement, Finance, and IT ensuring the underlying system is configured to business need, that users across the organisation adopt it correctly, and that the data it generates is turned into reliable reporting and insight. The role also leads the build-out and ongoing development of the Procurement Center of Excellence (CoE), embedding standards, training, and continuous improvement across the procurement function. KEY RESPONSIBILITIES Systems Adoption & S2P Platform Ownership Serve as the functional owner and subject-matter expert for the Group's S2P platform (Oracle Fusion Cloud) across the full sourcing-to-payment lifecycle. Drive end-user adoption across HQ and outstations by onboarding, training, super-user networks, and change-management support. Own the configuration, business rules, approval workflows, and master-data standards within the platform, working with IT and the system integrator. Manage the platform roadmap: prioritize enhancements, coordinate releases and testing (UAT), and ensure new modules and features are deployed with minimal business disruption. Act as the escalation point for functional issues, liaising with IT support and vendors to resolve defects and service requests. Module expertise (sourcing, contracts, payments) Sourcing/e-sourcing, support tender, RFx, and supplier-bid processes within the system; ensuring the sourcing events are consistent and auditable. Contract management: maintain contract repository, configure templates and clause libraries, track renewals, expiries, and obligations. Procure-to-Pay: ensure requisition-to-PO-to-invoice flows operate cleanly, support three-way matching, and align with "No PO, No Pay" policy and Finance controls. Supplier management & catalogues: governing supplier onboarding, mastering data quality, and catalogue/punch-out content. Ensure integrity between procurement modules and adjacent systems (Finance/ERP, payments, supplier portals). Reporting & Analytics Design, build, and maintain procurement dashboards and reports covering spend, savings, pipeline health, PR-to-PO cycle times, compliance, and supplier performance. Establish a single source of truth for procurement data and define KPI definitions, calculation logic, and data-governance standards. Deliver regular and ad-hoc reporting to leadership, translating data into actionable commercial insight. Drive data quality across the platform and proactively surface anomalies, leakage, and non-compliance. Procurement Center of Excellence (CoE) Lead the development and continuous improvement of the Procurement CoE its operating model, standards, playbooks, and tools. Codify best-practice processes, templates, and policies, and ensure they are embedded in the system and adopted by buyers. Build and run a training and capability-development program for the procurement community and wider stakeholders. Identify automation and efficiency opportunities, benchmark performance, and embed governance and compliance disciplines. Stakeholder & governance Partner with Finance, IT, and business units to align system capability with policy and process. Manage relationships with software vendors and implementation partners, including SLAs and roadmap input. Support audit, internal control, and policy-compliance requirements relating to procurement systems and data.</div></section><section>Desired Candidate ProfileEDUCATION / QUALIFICATIONSBachelor's degree in Business Management, Information Technology, Supply Chain, or an equivalent major in the related field, and preferably have CIPS.EXPERIENCEMinimum of 6 years of experience in the related field Demonstrated hands-on experience with a leading S2P/procurement platform (e.g. Oracle Fusion Cloud, Coupa, SAP Ariba) across sourcing, contracts, and P2P modules. Proven track record of driving system adoption and process change in a complex, multi-entity organization. Strong reporting and analytics capability (dashboarding, data modelling, KPI design). Experience in aviation, transport, asset-intensive industries; involvement in ERP/S2P implementation projects.</section>

0 to 0 years Naukri Gulf

Regional Marketing + Communications Manager

On-site - Bahrain - Bahrain 15 May 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">We re looking for a highly proactive Regional Marketing + Communications Manager to lead Bahrain and Oman, two emerging Privilee markets with huge potential. You ll have real ownership, variety, and the chance to make a visible impact across multiple areas of the brand. From campaigns and communications to collaborations, PR, events, social content, and community-building, you ll play a key role in shaping how Privilee shows up locally while driving awareness, engagement, retention, and growth across both markets. This could be a great opportunity for someone with Marketing and Communications experience who enjoys travelling to Oman or Bahrain for leisure and feels genuinely passionate about one or both countries. <ul> <li>Lead localised marketing execution across Bahrain and Oman to drive awareness, engagement, retention, usage, and sales growth across email, push notifications, WhatsApp, app placements, social media, blog, and other channels</li> <li>Own local sales and brand campaigns from planning through to rollout across all marketing and communication channels, ensuring strong execution aligned with business targets</li> <li>Lead local PR, events, creator collaborations, and ambassador relationships to strengthen local relevance and community connection</li> <li>Support localised CRM planning, audience segmentation, onboarding, and member engagement journeys in collaboration with the wider team</li> <li>Manage partner marketing activity and deliverables across Bahrain and Oman, acting as a key marketing point of contact for partners while identifying upsell, collaboration, and commercial opportunities within the markets</li> <li>Own Corporate Wellness marketing activity across Bahrain and Oman, supporting awareness, engagement, and lead generation across corporate audiences to support the Corporate Sales team.</li> <li>Own global Privilee LinkedIn planning and delivery, supporting brand positioning, corporate wellness growth, partner visibility, and company culture storytelling</li> </ul> Who you are <ul> <li>Excited by the opportunity to grow emerging markets and shape how Privilee shows up across Bahrain and Oman</li> <li>Highly proactive, detail-oriented, organised, and confident taking ownership in a fast-moving environment</li> <li>Commercially aware, with a strong understanding of how marketing drives growth, engagement, and partner value</li> <li>Strong instinct for premium lifestyle, wellness, hospitality, and culturally relevant brands and content</li> <li>Equally comfortable balancing strategic thinking with hands-on campaign execution</li> <li>Collaborative, positive, passionate, and confident building relationships across teams, partners, creators, and ambassadors</li> </ul> Requirements <ul> <li>6 8 years of GCC experience across Marketing, Brand, or Communications</li> <li>Experience within lifestyle, wellness, hospitality, luxury, or consumer brands preferred</li> <li>Proven experience leading and executing multi-channel marketing campaigns from planning through to rollout is essential; experience within Bahrain and Oman is a plus</li> <li>Strong understanding of social media, content, brand communications, and local marketing best practices</li> <li>Experience managing brand collaborations, ambassador partnerships, and events</li> <li>Comfortable working both independently and collaboratively, managing multiple priorities in a fast-paced environment</li> </ul> </div></section><section>Desired Candidate Profile Excited by the opportunity to grow emerging markets and shape how Privilee shows up across Bahrain and Oman Highly proactive, detail-oriented, organised, and confident taking ownership in a fast-moving environment Commercially aware, with a strong understanding of how marketing drives growth, engagement, and partner value Strong instinct for premium lifestyle, wellness, hospitality, and culturally relevant brands and content Equally comfortable balancing strategic thinking with hands-on campaign execution Collaborative, positive, passionate, and confident building relationships across teams, partners, creators, and ambassadors 6 8 years of GCC experience across Marketing, Brand, or Communications Experience within lifestyle, wellness, hospitality, luxury, or consumer brands preferred Proven experience leading and executing multi-channel marketing campaigns from planning through to rollout is essential; experience within Bahrain and Oman is a plus Strong understanding of social media, content, brand communications, and local marketing best practices Experience managing brand collaborations, ambassador partnerships, and events Comfortable working both independently and collaboratively, managing multiple priorities in a fast-paced environment</section>

0 to 0 years Naukri Gulf

Restaurant Manager

On-site - Bahrain - Bahrain 17 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.Managing Day-to-Day OperationsSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage TeamUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer ServiceProvides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource ActivitiesProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.Additional ResponsibilitiesProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices.</div></section><section>Desired Candidate Profile<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li><li>OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul></section>

Full Time 0 to 0 years DHL jobs

Senior Manager

On-site - Bahrain - Al Muharraq 21 June 2026

<div >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! Overall Role Purpose Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization & cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company’s strategic plan and business imperatives through differentiation by Customer Service.Your Tasks:Process Development, Standardization & Continuous Improvement<ul><li>Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</li><li>Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</li><li>Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders </li><li>Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</li><li>Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</li><li></li></ul>Program & Project Management<ul><li>Lead and manage the end-to-end delivery of regional Customer Service programs and projects</li><li>Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</li><li>Act as the Customer Service lead for cross-functional projects </li><li></li></ul>Stakeholders Management & Governance<ul><li>Act as the focal point and catalyst for Customer Service across MENA</li><li>Ensure alignment and collaboration cross-functionally and between stakeholders</li><li>Represent regional priorities and requirements in global forums</li><li>Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</li><li>Drive cost efficiency and productivity optimization initiatives across MENA</li><li>Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</li><li></li></ul>Customer Experience & Service Excellence<ul><li>Drive customer satisfaction by embedding best-in-class service standards</li><li>Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</li><li>Ensure adherence to Customer Service processes and CoE standards across countries</li><li>Act as escalation point for complex customer issues and critical shipment-related incidents</li><li></li></ul>Vendor & Consulting Management<ul><li>Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</li><li>Ensure effective communication, transparency on progress, and risk management</li><li>Oversee quality and impact of deliverables to support transformation objectives</li><li></li></ul>Talent Development & Engagement<ul><li>Support the development of Customer Service-learning curricula and capability-building initiatives</li><li>Deliver and contribute to training programs, including CIS and other development initiatives</li><li>Build organizational capability in process excellence, analytics, and customer-centric practices</li><li>Support attraction, development, and retention of top Customer Service talents</li><li></li></ul>Customer Service Operations Support<ul><li>Support countries in maintaining adherence to Customer Service processes and operational standards</li><li>Identify operational gaps and drive improvement actions</li><li>Promote a high-performance culture focused on continuous improvement and customer excellence</li><li>Contribute to the effectiveness of day-to-day Customer Service operations when required</li></ul>Growth Enablement<ul><li>Identify and promote opportunities for revenue generation through Customer Service channels</li><li>Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</li></ul>Additional support<ul><li>Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</li><li>Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</li><li>Support customers service sub-functions Performance Excellence, Tools & Tech when needed.</li></ul><ul><li> </li></ul>Your Profile:<ul><li>University degree. MBA is a plus</li><li>Excellent Communication skills</li><li>Proficiency in data analysis and visualization tools (PowerBI..etc)</li><li>Strong collaboration and teamwork skills</li><li>Excellent Software skills (Microsoft and AI tools </li><li>Knowledge/Experience in Business Process Model, Project Management is a plus</li><li>Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</li></ul>Our Offer:· Strong career support in an international environment.· Great culture and colleagues.· Multifarious benefit programm.Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application! </div>

0 to 0 years Naukri Gulf

Operations Manager

On-site - Bahrain - Manama 6 July 2026

Sales

<section>Job DescriptionRoles & Responsibilities<div class="paragraph">Job Summary The Catering Operations Manager is responsible for leading and managing all catering operations to ensure the successful planning, coordination, and execution of catering services. This role oversees daily operations, maintains exceptional service standards, manages client relationships, leads and develops the catering team, and ensures financial and operational objectives are achieved while delivering outstanding guest experiences. Key Responsibilities: Operations Management Manage the day-to-day catering operations, ensuring efficient and seamless service delivery. Plan, coordinate, and oversee all catering events from initial preparation through successful execution. Ensure all events are delivered according to company standards, client requirements, and agreed timelines. Monitor operational performance and implement continuous improvements to enhance efficiency and service quality. Ensure compliance with food safety regulations, hygiene standards, health and safety policies, and company operating procedures. Coordinate with the culinary, stewarding, purchasing, logistics, sales, and other operational departments to ensure smooth event execution. Conduct post-event evaluations and identify opportunities for operational improvement. Client Relationship Management Develop and maintain strong relationships with clients by understanding their requirements and exceeding their expectations. Meet with clients to discuss event details, menus, logistics, and special requests. Ensure a high level of customer satisfaction throughout the planning and execution process. Resolve customer concerns, complaints, or service issues promptly, professionally, and effectively. Support the business development and sales teams by providing operational expertise during client meetings and site visits. Team Leadership Lead, supervise, coach, and motivate the catering operations team. Recruit, train, and develop team members to maintain high service standards. Prepare staff schedules and allocate resources according to business requirements. Conduct regular performance reviews and provide ongoing coaching and feedback. Foster a positive, professional, and collaborative work environment. Financial Management Monitor labour costs, operating expenses, and event profitability. Assist in preparing operational budgets and forecasts. Control inventory, equipment, and operational resources to minimize waste and maximize efficiency. Ensure accurate event costing and effective use of manpower and materials. Identify opportunities to improve productivity while maintaining service excellence. Administration & Reporting Prepare staff schedules, operational reports, event summaries, and performance evaluations. Maintain accurate operational records and documentation. Monitor key performance indicators (KPIs) and implement corrective actions where necessary. Ensure all operational documentation complies with company policies and regulatory requirements. Communication & Coordination Maintain effective communication with clients, suppliers, and internal departments. Conduct regular team briefings before and after events. Communicate operational updates, challenges, and solutions to senior management. Collaborate closely with Sales, Finance, Culinary, Procurement, and other departments to ensure seamless event delivery. Qualifications & Experience Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum of 3 5 years of experience in catering operations, including supervisory or management experience. Proven experience managing large-scale catering events, corporate functions, and special events. Valid driving license. Skills & Competencies Strong leadership and people management skills. Excellent organizational and time management abilities. Outstanding communication and interpersonal skills. Strong customer service and relationship management skills. Excellent problem-solving and decision-making abilities. Financial awareness with experience managing budgets and costs. Ability to work under pressure and manage multiple events simultaneously. Strong planning and coordination skills with excellent attention to detail. Knowledge of food safety, HACCP, hygiene, and health & safety regulations. Proficiency in Microsoft Office applications and catering or event management software. Key Performance Indicators (KPIs) Client satisfaction scores. Successful execution of catering events. Food quality and service standard compliance. Labour cost and budget adherence. Event profitability. Team productivity and employee engagement. Health, safety, and hygiene compliance. Timely completion of operational reports and event evaluations. Working Conditions Flexible working hours Frequent travel between event locations may be required. Ability to work in a fast-paced and dynamic environment while maintaining exceptional service standards.</div></section><section>Desired Candidate ProfileQualifications & Experience Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum of 3 5 years of experience in catering operations, including supervisory or management experience. Proven experience managing large-scale catering events, corporate functions, and special events. Valid driving license. Skills & Competencies Strong leadership and people management skills. Excellent organizational and time management abilities. Outstanding communication and interpersonal skills. Strong customer service and relationship management skills. Excellent problem-solving and decision-making abilities. Financial awareness with experience managing budgets and costs. Ability to work under pressure and manage multiple events simultaneously. Strong planning and coordination skills with excellent attention to detail. Knowledge of food safety, HACCP, hygiene, and health & safety regulations. Proficiency in Microsoft Office applications and catering or event management software.</section>

0 to 0 years Bayt

Senior Manager Process, Development & Programs, Customer Service, MENA

On-site - Bahrain 22 June 2026

Customer Service

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! Overall Role Purpose Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization & cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company’s strategic plan and business imperatives through differentiation by Customer Service. Your Tasks: Process Development, Standardization & Continuous Improvement <ul><li>Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</li><li>Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</li><li>Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders </li><li>Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</li><li>Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</li></ul>Program & Project Management <ul><li>Lead and manage the end-to-end delivery of regional Customer Service programs and projects</li><li>Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</li><li>Act as the Customer Service lead for cross-functional projects </li></ul>Stakeholders Management & Governance <ul><li>Act as the focal point and catalyst for Customer Service across MENA</li><li>Ensure alignment and collaboration cross-functionally and between stakeholders</li><li>Represent regional priorities and requirements in global forums</li><li>Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</li><li>Drive cost efficiency and productivity optimization initiatives across MENA</li><li>Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</li></ul>Customer Experience & Service Excellence <ul><li>Drive customer satisfaction by embedding best-in-class service standards</li><li>Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</li><li>Ensure adherence to Customer Service processes and CoE standards across countries</li><li>Act as escalation point for complex customer issues and critical shipment-related incidents</li></ul>Vendor & Consulting Management <ul><li>Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</li><li>Ensure effective communication, transparency on progress, and risk management</li><li>Oversee quality and impact of deliverables to support transformation objectives</li></ul>Talent Development & Engagement <ul><li>Support the development of Customer Service-learning curricula and capability-building initiatives</li><li>Deliver and contribute to training programs, including CIS and other development initiatives</li><li>Build organizational capability in process excellence, analytics, and customer-centric practices</li><li>Support attraction, development, and retention of top Customer Service talents</li></ul>Customer Service Operations Support <ul><li>Support countries in maintaining adherence to Customer Service processes and operational standards</li><li>Identify operational gaps and drive improvement actions</li><li>Promote a high-performance culture focused on continuous improvement and customer excellence</li><li>Contribute to the effectiveness of day-to-day Customer Service operations when required</li></ul> Growth Enablement <ul><li>Identify and promote opportunities for revenue generation through Customer Service channels</li><li>Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</li></ul> Additional support <ul><li>Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</li><li>Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</li><li>Support customers service sub-functions Performance Excellence, Tools & Tech when needed.</li></ul>Your Profile: <ul><li>University degree. MBA is a plus</li><li>Excellent Communication skills</li><li>Proficiency in data analysis and visualization tools (PowerBI..etc)</li><li>Strong collaboration and teamwork skills</li><li>Excellent Software skills (Microsoft and AI tools </li><li>Knowledge/Experience in Business Process Model, Project Management is a plus</li><li>Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</li></ul> Our Offer: ·Strong career support in an international environment. ·Great culture and colleagues. ·Multifarious benefit programm. Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application! </div>

Maintenance Manager Jobs in Bahrain

Food & Beverage Manager

Rooms Manager

Assistant General Manager

Sales Manager

Manager, Marketing

Manager Supply Chain

Assistant Director of Sales

Assistant Restaurant Manager

Food & Beverage Manager

Performance & First Choice Manager

CS Performance & First Choice Manager - MENA

Associate Relationship Manager

Senior Manager Commercial Cards & B2B Payments

Assistant Director of Sales

MANAGER SYSTEM ADMINISTRATION Gulf Air

Regional Marketing + Communications Manager

Restaurant Manager

Senior Manager

Operations Manager

Senior Manager Process, Development & Programs, Customer Service, MENA

Site Owners

Employers

Job Seekers

Maintenance Manager Jobs in Bahrain

Receive email alerts for Maintenance Manager Jobs in Bahrain jobs