Human Resources Manager Jobs in Bahrain
783 Jobs Found
Bahrain - Manama
<h2 class="h5">Job description</h2>
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<p><strong>Main Purpose of Job:</strong></p><br><br><p>The Placement Officer for Consumer Lines is responsible for the complete end-to-end placement process of individual (retail) insurance products such as Motor, Home, Travel, and other consumer insurance lines. This includes managing quotations, negotiations, policy issuance, renewals, endorsements, and ensuring compliance with underwriting and operational standards.</p><br><br><br><p>The role acts as the key link between telesales, insurers, and the internal operations team to guarantee smooth, accurate, and timely placement of all consumer insurance policies</p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><br><p><strong>1. Quotation and Placement Management</strong></p><br><br><ul><li>Receive and review all lead submissions and closed deals from telesales and verify completeness of required information.</li><li>Obtain quotations from approved insurers according to underwriting guidelines and client requirements.</li><li>Compare quotations based on coverage, pricing, and insurer performance to support sales teams to recommend the best option for the customer.</li><li>Negotiate terms, premiums, and special conditions with insurers to secure optimal cover.</li><li>Confirm placement, prepare cover confirmation, and ensure policy documents are issued correctly and on time.</li></ul><br><p><strong>2. Policy Administration and Documentation</strong></p><br><br><ul><li>Ensure all policies (new business, renewals, endorsements, cancellations) are accurately processed in the system.</li><li>Review policy schedules, certificates, and wordings for accuracy and compliance before releasing to clients.</li><li>Coordinate with insurers for any discrepancies, corrections, or reissuance.</li><li>Maintain up-to-date records of all policy transactions within the broker management system (CRM, ERP, etc).</li><li>Support compliance with PDPL, CBB, and company data handling procedures.</li></ul><br><p><strong>3. Renewal Management</strong></p><br><br><ul><li>Review renewal lists and ensure renewal quotations are received from insurers 45 days before expiry.</li><li>Compare renewal terms vs. prior year coverage and pricing to ensure competitiveness.</li><li>Coordinate with telesales or relationship managers to finalize renewal placements.</li><li>Maintain renewal tracker to ensure no lapse in coverage and report renewals progress weekly.</li></ul><br><p><strong>4. Insurer and Product Relations</strong></p><br><br><ul><li>Maintain strong working relationships with insurer underwriting and operations teams.</li><li>Track insurer response times, turnaround quality, and maintain placement performance metrics.</li><li>Support product development and new insurer onboarding by providing market feedback.</li><li>Stay updated on insurer product offerings, coverage updates, and special promotions.</li></ul><p><strong>5. Operational Excellence and Compliance</strong></p><br><br><ul><li>Ensure all placements follow company standard policies and procedures, authorities, and regulatory requirements.</li><li>Support internal audits, compliance checks, and reconciliations related to premium collection and policy issuance.</li><li>Provide feedback and recommendations to improve efficiency and data accuracy in placement workflows.</li><li>Participate in training and continuous improvement programs.</li></ul><p><strong>Educational, Skills and Experience:</strong></p><br><br>Required Education and Experience:<ul><li>Bachelor's Degree (Insurance, Business, or related field preferred).</li><li>2-4 years of experience in insurance operations, underwriting, or placement within a broker or insurer.</li><li>Familiarity with motor and consumer lines products is essential.</li><li>Fluency in English; Arabic is an advantage.</li></ul><br><p>Qualifications:</p><br><br><ul><li>Strong technical understanding of motor and personal insurance products.</li><li>Excellent coordination and multitasking skills.</li><li>High attention to detail and accuracy in documentation.</li><li>Effective communication and negotiation skills.</li><li>Good command of Excel and CRM or policy management systems.</li><li>Understanding of brokerage workflows and PDPL/CBB compliance.</li><li>Meticulous and process-oriented.</li><li>Proactive in following up and closing pending items.</li><li>Strong sense of ownership and accountability.</li><li>Collaborative and supportive with sales and service teams.</li><li>Committed to service excellence and continuous improvement.</li></ul><br>
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Confidential
Bahrain - Manama
<p><h4>Main duties</h4>
<p>The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre - Team Leader and Care Centre - Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p>
<h4>Key responsibilities / What you do</h4>
<ul>
<li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li>
<li>Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li>
<li>Answers inbound calls as well as assists customers/providers who have specific inquiries.</li>
<li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li>
<li>Builds customer's interest in the services and products offered by the company.</li>
<li>Provides personalized customer service of the highest level.</li>
<li>Updates the existing database with changes and the status of each existing/prospective customer/member.</li>
<li>Documents details of telephone conversation and actions taken.</li>
<li>Corresponds with Care Centre - Team Leader and Care Centre - Assistant Manager and keeps an open channel of communication.</li>
<li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li>
<li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li>
<li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li>
<li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li>
</ul>
<h4>AI readiness</h4>
<p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p>
<h4>Key requirements / What you bring</h4>
<ul>
<li>Bachelor's degree; medical background preferred.</li>
<li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure a plus.</li>
<li>Physically fit to carry out duties.</li>
<li>Legally permitted to work in the country of operations.</li>
<li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li>
</ul>
<h4>How we hire</h4>
<p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p>
<h4>About Allianz Partners</h4>
<p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p>
<p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p>
<p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p>
<p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p>
<h4>AI and emerging technologies at Allianz Partners</h4>
<p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p>
<p>By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p>
<p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>
Bahrain - Manama
<p><h4>Job description</h4>
<p>The main duty of a Customer Care Unit Officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply with providing a customer-oriented service at all times.</p>
<h4>Key responsibilities / what you do:</h4>
<ul>
<li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li>
<li>Proactively handle complaints at the earliest.</li>
<li>Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.</li>
<li>Answer inbound emails as well as assist customers who have specific inquiries.</li>
<li>Build customers’ interest in the services and products offered by the company.</li>
<li>Provide personalized customer service of the highest level.</li>
<li>Update the existing database with changes and the status of each existing/prospective customer/member.</li>
<li>Document details of all conversation and actions taken.</li>
<li>Correspond with Care Center Management and keep an open channel of communication.</li>
<li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li>
<li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li>
<li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li>
<li>Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li>
<li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li>
</ul>
<h4>Key requirements / what you bring:</h4>
<ul>
<li>Bachelor’s degree; medical background (medical, paramedical).</li>
<li>2+ years experience in a call center/customer service environment; TPA hospitals or medical centers exposure a plus.</li>
<li>Physically fit to carry out duties.</li>
<li>Legally permitted to work in the country of operations.</li>
<li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li>
<li>Excellent customer service and support skills.</li>
<li>Excellent Arabic and English language skills.</li>
</ul>
<h4>How we hire</h4>
<p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p>
<p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p>
<p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p>
<p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p>
<p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p>
<p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p>
<p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>About Calo (more </strong><strong>here</strong><strong>)</strong><p>Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><br><br><p>Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.</p><br><br><p>We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><br><br><strong>Why This Role Matters</strong><p><span>We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.</span></p><br><br><span><strong>What You’ll Do</strong></span><ul><li><p><span>Communicating with customers over live chat and phone calls to answer their questions and help solve their problems</span></p><br><br></li><li><p><span>Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience</span></p><br><br></li><li><p><span>Onboarding customers to kick-off their journey</span></p><br><br></li><li><p><span>Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues</span></p><br><br></li><li><p><span>Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied</span></p><br><br></li><li><p><span>Communicating feedback to the team and following up on resolving customers’ pain points</span></p><br><br></li></ul><span><strong>What We’re Looking For</strong></span><ul><li><p><span>Fresh graduate or preferably working in a customer service role for 1 - 3 years</span></p><br><br></li><li><p><span>Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer</span></p><br><br></li><li><p><span>Passionate about problem solving; you get satisfaction from making people’s lives better</span></p><br><br></li><li><p><span>A people’s person by nature</span></p><br><br></li><li><p><span>Have a deep sense of empathy & drive to resolve customer issues</span></p><br><br></li><li><p><span>Maintain a calm demeanor when facing challenges or stressful situations</span></p><br><br></li><li><p><span>Ability to organize your time efficiently, and complete tasks in a timely manner</span></p><br><br></li><li><p><span>Interested in working on shift basis</span></p><br><br></li></ul><span><strong>The Hiring Journey</strong></span><ul><li><p>Screening meeting with our TA team</p><br><br></li><li><p>Technical interview</p><br><br></li><li><p>Culture-fit interview</p><br><br></li><li><p>Offer stage</p><br><br></li></ul><strong>Ready to Join?</strong><p>If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? <strong>Yalla, let’s gooo! </strong></p><br><br>
<br><br> </div>
AccorHotels Middle East
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>What you will be doing :</p><br><ul><li>Welcoming guests ensures that all guests are greeted on arrival and departure of the hotel </li><li>Register and process check-in for all arrivals </li><li>Handle guest check-outs efficiently and professionally. </li><li>Update guest information in the computer after a complete check-in</li><li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure. </li></ul><br>Qualifications<br><br><ul><li>Proven Work experience as a receptionist, front office representative, or similar role in the Hotel Industry </li><li>Professional attitude and appearance</li><li>Solid written and verbal communication skills</li><li>Ability to be resourceful and proactive when issues arise. </li><li>Excellent organizational skills</li><li>Multitasking and time management skills, with the ability to prioritize tasks. </li></ul><br>Additional Information<br><br><ul><li><strong>Work as a team player </strong></li><li><strong>Experience in a 3- to 4-star hotel in the same position </strong></li></ul> </div>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><p><span>The Employee Engagement & Experience Specialist is responsible for designing, implementing, and managing initiatives that enhance employee engagement, satisfaction, and overall experience within all business entities in Bahrain. This role focuses on creating a positive workplace culture, fostering strong employee relationships, and ensuring that employees feel valued and motivated to contribute to the organization's success. In addition to assist the Senior HR Manager and the HR shared services team in day-to-day HR support, in accordance with HR policy and programs and to work on HR related projects and assignments required by the HR Director.</span></p><br><br><br><br><p><strong><span>Your Tasks:</span></strong></p><br><br><ul><li><span>Develop and implement strategies and programs to enhance employee engagement and promote a positive workplace culture.</span></li><li><span>Conduct regular employee surveys and feedback sessions to assess engagement levels and identify areas for improvement.</span></li><li><span>Design and facilitate programs that support employee well-being, recognition, and professional development.</span></li><li><span>Analyze engagement survey results and other feedback mechanisms to identify trends and areas for improvement.</span></li><li><span>Prepare reports and presentations for leadership on employee engagement metrics and program effectiveness.</span></li><li><span>Dealing with suppliers, event management companies for all employee related engagement events.</span></li><li><span>Work on HR related projects and assist in the implementation of these projects as directed by the HR manager.</span></li><li><span>Organize, develop and manage HR events and employee activities as per the Employee Engagement calendar.</span></li><li><span>Organize, manage, and develop CSR initiatives and the social pillar aspects of ESG under the guidance of the HR Director for all entities.</span></li><li><span>Provide support and assistance across various areas within the HR Function as and when required.</span></li><li><span>Prepare and circulate internal communications within the HR Team and the business according to the calendar and as required.</span></li><li><span>Handle ad-hoc internal communications and launch roadshows when necessary.</span></li><li><span>Manage, maintain, and update the library for annual HR announcements and internal communications.</span></li><li><span>Review and monitor HR compliance controls on CRISP, including conflict of interest, compliance announcements, and roadshows.</span></li><li><span>Prepare HR related reports and presentations as and when required for ACC calls, CBR and HR Meetings.</span></li><li><span>Manage leave accruals and provide reports to department heads to promote the utilization of leave balances.</span></li><li><span>Promote and support digitalization and usage of HR tools (SmartConnect, <span>Career Market Place</span> etc.).</span></li><li><span>Assist in the delivery of initiatives in all areas of engagement, recognition, motivation and diversity for all entities.</span></li><li><span>Project lead the E- Energizer Awards for all entities this needs to be in coordination with the Employee Engagement.</span></li><li><span>Support the HR Manager / HRBP in ER-related matters, including administrative tasks such as preparing invitation letters, meeting minutes, and attending disciplinary meetings.</span></li><li><span>Ability to resolve local issues with guidance from HR Manager and provide daily support.</span></li><li><span>Support the EOS Shared Services Champion in the Promotion of annual Employee Opinion Survey by coordinating all EOS project activities within the region or function in scope.</span></li><li><span>Support in facilitating CIS sessions.</span></li><li><span>Develop and update the HR Power BI reporting tool.</span></li><li><span>Monitor and report all HR KPIs.</span></li><li><span>Other Jobs and duties as and when required by the Company / Management.</span></li></ul><br><br><p><strong><span>Your Profile:</span></strong></p><br><br><ul><li><span>Bachelor’s degree required, master’s degree preferred in Human Resources. minimum 5 years’ experience in Human Resources.</span></li><li><span>Minimum 5 years+ generalist HR experience, with specific experience in remuneration, ER, Employee Engagement.</span></li><li><span>Proven experience in employee engagement, HR, or organizational development roles</span></li><li><span>Cross Functional Working</span></li><li><span>Knowledge of employee engagement tools and methodologies.</span></li><li><span>Strong communication, interpersonal, and presentation skills. Ability to analyze data and derive actionable insights</span></li><li><span>Business Awareness and Acumen</span></li><li><span>Sound decision making</span></li><li><span>Working knowledge of Microsoft Word, Excel and Power Point.</span></li><li><span>Good oral and written communication skills in both Arabic and English</span></li><li><span>Self-motivated individual capable of taking ownership and working independently</span></li><li><span>Tolerance for stress in a fast-paced working environment.</span></li><li><span>Excellent organizational and project management skills.</span></li><li><span>Passion for development of individuals</span></li><li><span>Understanding of Business objectives and Business savvy.</span></li><li><span>Team player with good relationship building and interpersonal skills</span></li></ul><br><br><p><strong><span>Our Offer:</span></strong></p><br><br><p><span><span>·</span></span><span>Strong career support in an international environment.</span></p><br><br><p><span><span>·</span></span><span>Great culture and colleagues.</span></p><br><br><p><span><span>·</span></span><span>Multifarious benefit program.</span></p><br><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> </div>
Bahrain - Manama
<p>OVERVIEW
Position HR Assistant / Officer Department Human Resources
Reports to HR Manager / HR Director Location Bahrain
About Company & Role Purpose
A leading diversified group in Bahrain is seeking a detail-oriented and organized HR Assistant / Officer to support the Human Resources department in daily administrative and operational activities. The role involves maintaining employee records, assisting with recruitment and onboarding, supporting payroll and benefits administration, and ensuring compliance with Bahrain labour regulations.
KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES
General HR Administration
• Maintain accurate and up-to-date employee records, contracts, and HR documentation.
• Manage employee onboarding, joining formalities, transfers, and offboarding processes.
• Prepare HR letters, certificates, and other employment-related correspondence.
• Track employee attendance, leave, overtime, and other HR-related records.
• Support the implementation and maintenance of HR policies and procedures.
• Respond to employee queries and provide timely HR support.
Recruitment & Onboarding
• Assist with job postings, CV screening, and interview scheduling.
• Coordinate with hiring managers throughout the recruitment process.
• Prepare offer letters and employment contracts.
• Conduct onboarding sessions and ensure new hires complete required documentation.
Payroll & Benefits Support
• Assist in payroll preparation by collecting and verifying attendance and overtime data.
• Support the administration of employee benefits, including medical insurance and allowances.
• Maintain accurate payroll records and assist with payroll-related queries.
Government Relations & Compliance
• Assist with LMRA, GOSI, visa, and work permit processes as required.
• Ensure compliance with Bahrain Labour Law and company policies.
• Coordinate with government authorities and external service providers when necessary.
General Administration
• Maintain HR databases, trackers, and filing systems.
• Prepare periodic HR and administrative reports.
• Support audits and compliance requirements.
• Assist the HR Manager with HR projects and other administrative activities as required.</p><p>BACKGROUND, QUALIFICATIONS & EXPERIENCE
Qualifications
• Diploma or Bachelor's degree in Human Resources, Business Administration, or a related field.
• Knowledge of Bahrain Labour Law and HR best practices.
• Familiarity with LMRA, GOSI, and visa/work permit processes is an advantage.
• Experience with HRIS/payroll systems is preferred.
• Proficiency in MS Office, particularly Excel.
Skills
• Strong organizational and documentation skills.
• Attention to detail and accuracy in record-keeping.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Professional and proactive attitude.</p>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>JOB SUMMARY</b></p><p><br></p><p>We are seeking a motivated and experienced <b>HR Officer</b> to join our Human Resources Department.</p><p>The successful candidate will support the full range of HR activities, with particular focus on <b>recruitment, manpower coordination, employee onboarding, employee relations, performance management, HR documentation, and training coordination</b>.</p><p><br></p><p>The ideal candidate will have practical HR experience within the <b>construction, contracting, engineering, or project-based industry</b> and be comfortable working with employees, supervisors, managers, and project teams.</p><p><br></p><p><br></p><p><b>KEY RESPONSIBILITIES</b></p><p><br></p><p><b>Recruitment & Manpower Planning</b></p><ul><li>Coordinate manpower requirements with line managers and department heads.</li><li>Source and identify suitable candidates for available positions.</li><li>Conduct initial HR screening and coordinate technical evaluations with relevant departments.</li><li>Coordinate interviews and selection activities.</li><li>Prepare offer letters and employment contracts in coordination with the HR Manager.</li><li>Coordinate with manpower agencies and recruitment sources as required.</li></ul><p><b>Employee Onboarding</b></p><ul><li>Coordinate the onboarding process for newly hired employees.</li><li>Ensure that all required employee documents are properly completed and submitted to the relevant departments.</li><li>Conduct new-joiner orientation covering company policies, procedures, culture, and organizational requirements.</li></ul><p><b>Employee Relations & HR Administration</b></p><ul><li>Provide day-to-day HR support to employees and management.</li><li>Prepare HR correspondence and disciplinary documentation, including warning letters, termination letters, and other HR-related letters.</li><li>Maintain accurate and confidential employee records.</li><li>Coordinate with supervisors and managers regarding employee-related matters.</li></ul><p><b>General HR Responsibilities</b></p><ul><li>Support the HR team in implementing company policies and procedures.</li><li>Assist with other HR projects and initiatives as required.</li><li>Perform other duties assigned by the HR Manager or HR Supervisor.</li></ul><p><br></p><p><b>QUALIFICATIONS & EXPERIENCE</b></p><ul><li>Bachelor's degree in <b>Human Resources, Business Administration, Management, or a related field</b>.</li><li><b>2–5 years of relevant HR experience.</b></li><li>Previous experience in the <b>construction, contracting, engineering, infrastructure, or project-based industry</b> is highly preferred.</li><li>Practical experience in recruitment, manpower coordination, onboarding, employee relations, and HR administration.</li><li>Experience dealing with both office-based and site/project employees is an advantage.</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>REQUIRED SKILLS</b></p><ul><li>Strong communication and interpersonal skills.</li><li>Good written and verbal English communication.</li><li>Strong recruitment and candidate-screening skills.</li><li>Good knowledge of HR administration and documentation.</li><li>Good organizational and time-management skills.</li><li>Strong follow-up and coordination abilities.</li><li>Proficiency in Microsoft Office applications.</li><li>Ability to maintain confidentiality and handle sensitive employee information.</li><li>Ability to work under pressure and manage multiple HR priorities.</li></ul><p><br></p><p><b>IDEAL CANDIDATE</b></p><p>We are looking for someone who is:</p><ul><li><b>Proactive and organized</b></li><li><b>People-oriented and approachable</b></li><li><b>Detail-oriented</b></li><li><b>Professional and discreet</b></li><li><b>Strong in recruitment and employee coordination</b></li><li><b>Comfortable working in a fast-paced construction environment</b></li><li><b>Able to communicate effectively with employees, supervisors, managers, and project teams</b></li><li><b>Willing to work collaboratively as part of a multicultural organization</b></li></ul></div>
DHL
Bahrain - Muharraq government
<div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >Manage and maintain the government relations day-to-day activities and provide support to DHL staff in obtaining visas and other legal documents to ensure timely & accurate local affairs activities are carried out in line with DHL policies, procedures and processes, as well as complying with local government regulations.</span></p><p ><span ><br></span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong></p><ul><li><span >Maintain employee records using a well-organized related to filing system to ensure files are up-to- date and compiled with legislative requirements.</span></li><li><span >Manage the record system within the Public Relations function both online and manual applications to ensure that all documents are always kept updated and available.</span></li><li>Support<span > other local affairs</span><span > and administrative</span><span > activities</span><span > as needed</span><span >.</span></li><li><span >Responsible for all visa-related payments.</span></li><li><span >Liaise with other HR staff to ensure the timely processing of all paperwork to ensure the employee’s smooth relocation to Bahrain.</span></li><li><span >Be the point of contact for staff and provide assistance in all government relations matters</span></li><li><span >Direct point of contact with the Social Insurance Organization (SIO). Register new joining staff / terminate leaving staff in a timely manner.</span></li><li><span >Direct point of contact with Labour Market Authority (LMRA) and responsible for application of all expatriate visas that include and are not limited to WP/RP renewals, updates and cancellations</span></li><li><span >Ensure that all appropriate paperwork for visas is completed promptly to achieve minimal processing time. </span></li><li><span >Deal with Ministry of Labour and prepare correspondences in Arabic and English. </span></li><li><span >Translate documents as and when required.</span></li><li><span >Maintain all the electronic folders on the shared drive and updated on a daily basis with Passport copies/ RP/ WP copies etc.</span></li><li><span >Proactively follow up with staff for all necessary paperwork for visas (new, renewal, cancellation) and ensure that all appropriate paperwork for visas is completed promptly and to achieve minimal processing time. </span></li><li><span >Process all necessary documents required to obtain visas, Residence Permits and ID Cards (new, renewal, cancellation, crew visas) in most timely manner.</span></li><li><span >Act as link between the company & various government departments to comply with local regulations.</span></li><li><span >Payment of monthly LMRA fees for both company CRs (B.S.C /W.L.L) and documentation of all expenses. </span></li><li><span >Processing visit visas for all staff, family members and direct family only after seeking approval from Senior HR Manager. </span></li><li><span >Assist Senior Management team (Area Office) in obtaining business-related visas only and providing Embassy support for the same. </span></li><li><span >Look after processing and managing the workplace accident log sheet and work closely with other DHL departments in collecting necessary paperwork and logging it with the local authorities.</span></li><li><span >Seeking approval from Management for staff visit visa application and Residency Permit renewal.</span></li><li><span >Support in processing paperwork on a day-to-day process to ensure accurate and timely submission of financial and legal documents such as credit cards; visas Etc.</span></li><li><span >Other duties and responsibilities as and when required by management</span></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >Must have minimum 5 years’ experience in the HR government relations field </span></li><li><span >Fluent in reading, writing and Speaking Arabic / local language</span></li><li><span >Fluent in reading, writing and Speaking English</span></li><li><span >University Diploma as a minimum requirement </span></li><li><span >Computer Skills are mandatory</span></li><li><span >Experience in dealing with government offices in an official capacity</span></li><li><span >Experience in public relations or government liaison work is desirable</span></li><li><span >‘Customer’ focused</span></li><li><span >Strong Team Player</span></li><li><span >Possess a strong work ethic</span></li><li><span >Ability to prioritize</span></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Multifarious benefit programm.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p></div><br>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><p><span>Manage and maintain the government relations day-to-day activities and provide support to DHL staff in obtaining visas and other legal documents to ensure timely & accurate local affairs activities are carried out in line with DHL policies, procedures and processes, as well as complying with local government regulations.</span></p><br><br><br><br><p><strong><span>Your Tasks:</span></strong></p><br><br><ul><li><span>Maintain employee records using a well-organized related to filing system to ensure files are up-to- date and compiled with legislative requirements.</span></li><li><span>Manage the record system within the Public Relations function both online and manual applications to ensure that all documents are always kept updated and available.</span></li><li>Support<span> other local affairs</span><span> and administrative</span><span> activities</span><span> as needed</span><span>.</span></li><li><span>Responsible for all visa-related payments.</span></li><li><span>Liaise with other HR staff to ensure the timely processing of all paperwork to ensure the employee’s smooth relocation to Bahrain.</span></li><li><span>Be the point of contact for staff and provide assistance in all government relations matters</span></li><li><span>Direct point of contact with the Social Insurance Organization (SIO). Register new joining staff / terminate leaving staff in a timely manner.</span></li><li><span>Direct point of contact with Labour Market Authority (LMRA) and responsible for application of all expatriate visas that include and are not limited to WP/RP renewals, updates and cancellations</span></li><li><span>Ensure that all appropriate paperwork for visas is completed promptly to achieve minimal processing time. </span></li><li><span>Deal with Ministry of Labour and prepare correspondences in Arabic and English. </span></li><li><span>Translate documents as and when required.</span></li><li><span>Maintain all the electronic folders on the shared drive and updated on a daily basis with Passport copies/ RP/ WP copies etc.</span></li><li><span>Proactively follow up with staff for all necessary paperwork for visas (new, renewal, cancellation) and ensure that all appropriate paperwork for visas is completed promptly and to achieve minimal processing time. </span></li><li><span>Process all necessary documents required to obtain visas, Residence Permits and ID Cards (new, renewal, cancellation, crew visas) in most timely manner.</span></li><li><span>Act as link between the company & various government departments to comply with local regulations.</span></li><li><span>Payment of monthly LMRA fees for both company CRs (B.S.C /W.L.L) and documentation of all expenses. </span></li><li><span>Processing visit visas for all staff, family members and direct family only after seeking approval from Senior HR Manager. </span></li><li><span>Assist Senior Management team (Area Office) in obtaining business-related visas only and providing Embassy support for the same. </span></li><li><span>Look after processing and managing the workplace accident log sheet and work closely with other DHL departments in collecting necessary paperwork and logging it with the local authorities.</span></li><li><span>Seeking approval from Management for staff visit visa application and Residency Permit renewal.</span></li><li><span>Support in processing paperwork on a day-to-day process to ensure accurate and timely submission of financial and legal documents such as credit cards; visas Etc.</span></li><li><span>Other duties and responsibilities as and when required by management</span></li></ul><br><p><strong><span>Your Profile:</span></strong></p><br><br><ul><li><span>Must have minimum 5 years’ experience in the HR government relations field </span></li><li><span>Fluent in reading, writing and Speaking Arabic / local language</span></li><li><span>Fluent in reading, writing and Speaking English</span></li><li><span>University Diploma as a minimum requirement </span></li><li><span>Computer Skills are mandatory</span></li><li><span>Experience in dealing with government offices in an official capacity</span></li><li><span>Experience in public relations or government liaison work is desirable</span></li><li><span>‘Customer’ focused</span></li><li><span>Strong Team Player</span></li><li><span>Possess a strong work ethic</span></li><li><span>Ability to prioritize</span></li></ul><br><p><strong><span>Our Offer:</span></strong></p><br><br><p><span><span>·</span></span><span>Strong career support in an international environment.</span></p><br><br><p><span><span>·</span></span><span>Great culture and colleagues.</span></p><br><br><p><span><span>·</span></span><span>Multifarious benefit programm.</span></p><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br> <br> </div>
Bahrain - Muharraq government
Role Description The HR Executive / HR Coordinator / HR Officer is responsible for supporting and coordinating a broad range of human resources activities, employee services, HR administration, and people-related processes. The role helps ensure that HR operations are organized, efficient, compliant with internal policies, and responsive to employee and business needs. Key responsibilities include maintaining accurate employee records, preparing HR documentation, updating personnel information, coordinating employee lifecycle activities, and supporting day-to-day HR administration. The role may involve processing onboarding and offboarding documentation, maintaining attendance and leave records, preparing employment-related documents, and ensuring HR information is kept organized and up to date. The position supports recruitment and talent acquisition activities by coordinating job postings, scheduling interviews, communicating with candidates, preparing recruitment documentation, and assisting hiring teams throughout the recruitment process. The HR Executive may also support onboarding activities and ensure that new employees receive relevant information, documentation, and resources. The role involves responding to routine employee inquiries regarding HR policies, benefits, leave, payroll-related matters, company procedures, and other workplace topics. Where necessary, more complex matters should be escalated to the appropriate HR manager or specialist while maintaining professionalism and confidentiality. The HR Executive / HR Coordinator / HR Officer may also support performance management, employee engagement, training coordination, HR events, internal communications, and employee development initiatives. Responsibilities can include organizing training sessions, maintaining participation records, preparing HR reports, and assisting with employee engagement activities. HR data management is an important part of the role. The position may involve maintaining HR databases, HRIS platforms, spreadsheets, personnel files, and reporting systems. The successful candidate should ensure that information is accurate, properly documented, securely handled, and accessible only to authorized individuals. The role requires close collaboration with management, employees, payroll, finance, recruitment teams, department leaders, and external service providers where appropriate. The HR professional should help ensure that HR processes are completed accurately and efficiently while supporting a positive employee experience. The successful candidate should demonstrate strong organization, communication, attention to detail, discretion, and interpersonal skills. The ability to handle confidential information responsibly, manage multiple priorities, and provide professional support to employees and management is essential. Qualifications Strong understanding of human resources administration, employee lifecycle processes, recruitment coordination, and workplace procedures. Ability to maintain accurate employee records, personnel files, HR databases, HRIS systems, and related documentation. Good knowledge of recruitment coordination, interview scheduling, candidate communication, onboarding, and offboarding processes. Strong understanding of HR policies, procedures, employee documentation, leave management, attendance tracking, and general HR administration. Excellent written and verbal communication skills with a professional and approachable communication style. Strong interpersonal skills with the ability to communicate effectively with employees, managers, candidates, and external stakeholders. Strong organizational and time-management skills with the ability to manage multiple HR tasks, requests, and deadlines. High level of attention to detail when preparing documents, updating records, processing information, and preparing reports. Ability to handle confidential employee and company information with discretion and professionalism. Familiarity with HRIS platforms, applicant tracking systems, Microsoft Excel, Google Sheets, Microsoft Word, and other HR or office software. Ability to prepare HR reports, spreadsheets, employee communications, administrative documents, and routine HR correspondence. Strong problem-solving skills and good judgment when responding to routine employee inquiries or HR administrative matters. Ability to follow company policies, HR procedures, internal controls, and applicable employment requirements. Ability to coordinate effectively with recruitment, payroll, finance, management, and other departments. Strong customer-service mindset with the ability to provide timely and helpful support to employees. Ability to manage sensitive conversations professionally and escalate complex issues when appropriate. Proactive, dependable, organized, and adaptable approach to HR responsibilities. Bachelor’s degree or equivalent qualification in Human Resources, Business Administration, Management, Psychology, or a related discipline is preferred.
DHL
Bahrain - Muharraq government
<div ><font face="arial"><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >In this role, you will provide strategic input and lead the implementation of the Talent Management strategy, ensuring the design, execution, and management of key processes to attract, select, integrate, engage, and retain top talent. You will be responsible for establishing and maintaining robust HR performance controls across the MENA region, driving a holistic performance management approach in alignment with DHL Express Global and DPDHL policies and regulations. Additionally, you will lead the Employee Opinion Survey (EOS) and Great Place to Work (GPTW) initiatives for Express MENA, ensuring effective analysis, follow-up activities, and actions that contribute to overall business success. A key aspect of your role will be to drive Employee Engagement programs that enhance workplace culture, foster high performance, and deliver measurable business impact. You will also define and integrate the MENA strategy for Diversity, Equity, Inclusion & Belonging (DEIB) and Health & Wellbeing.</span></p><p ><span ><br></span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong></p><p ><strong><span >Talent Management</span></strong></p><ul><li><span >Support the MENA business with Talent Acquisition, selection and Onboarding processes and tools for new employees.</span></li><li><span >Develop and lead consistent implementation of Talent Management (TM) initiatives and programs including elements such as frameworks, integration with other processes, key initiatives and budgets to educate, motivate and engage employees across levels.</span></li><li><span >Ensure preparation and provide regular TM dashboards and track talent initiatives.</span></li><li><span >Identify critical roles that are vital to company and define a solid plan for filling these roles with capable people.</span></li><li><span >Track and analyze talent pool data to raise awareness and identify shortages (current or anticipated) in key markets/regions. Work collaboratively with country’s/regions to fill these gaps.</span></li><li><span >Develop and drive MENA Talent Management practices throughout the Express Business unit in the region, ensuring that the talent management practices are consistent and adhere to DPDHL guidelines.</span></li></ul><p ><strong><span >Performance Management</span></strong></p><ul><li><span >Prepare and facilitate Executive/Employee Development LEADS Reviews and dialogues with Business Managers.</span></li><li><span >Develop and oversee execution of LEADS succession planning tools and processes for key roles.</span></li><li><span >Design and roll out professional development paths for high potential and implement Individual Development Plans (IDPs) to all employees.</span></li><li><span >Track development opportunities, consult and advise on the application and use of career planning tools and frameworks to Business Managers.</span></li><li><span >Resolve complex issues related to TM, integration of key processes and data analytics.</span></li><li><span >Keep up to date with industry best practices and enhance TM process and system effectiveness through process improvements.</span></li><li><span >Drive continuous Improvement in the Performance Management processes.</span></li><li><span >Use MYTW tool to drive the administration and analytics.</span></li></ul><p ><strong><span >Employee Voice</span></strong></p><ul><li><span >Support the regional HR Managers in Managing the full project life cycle for EOS Survey, GPTW, covering all MENA Express employees (incl. set-up, execution and follow-up processes, communication into the region, data management, reporting and follow-ups to MENA Express Board members).</span></li><li><span >Manage the Employee Engagement agenda for the region and coordinate implementation of frameworks, training and tools (e.g. Recognition framework).</span></li><li><span >Leading the deep dive analysis & integrating all sources of the Employee Voice to come forward with advice for actions at regional & country level.</span></li><li><span >Support the region in Driving the statistical analysis and research on EOS KPIs / GPTW and eNPA for Employee engagement & business results and use outcomes to challenge regional and country management teams on leadership behavior and change activities.</span></li></ul><p ><strong><span >Employee Engagement: </span></strong></p><ul><li><span >Oversee design and implementation of DEIB strategy for MENA, providing thought leadership to shape and refine the Global & Corporate DEIB strategy with clear KPIs.</span></li><li><span >Responsibility for the Internal Employer Branding agenda and topics.</span></li><li><span >Support the MENA with rolling out and planning EOY events and major celebrations to boost employee engagement.</span></li><li><span >Define the Health & Well Being strategy for MENA and translate into action at regional & local level.</span></li><li><span >Leading Can Do initiatives and DHLs Got Heart for the region.</span></li></ul><p ><strong><span >People Management</span></strong></p><ul><li><span >Develop strong (virtual) relationships with the local HRD professionals within MENA to drive their strategies on various topics.</span></li><li><span >Support and develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.</span></li><li><span >Lead a team of HRD professionals.</span></li></ul><div><span ><br></span></div><p ><strong><span ></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li>Minimum 8 years in an HR role.<span ></span></li><li>Degree-level qualification on Human Resources is desirable. <span ></span></li><li>Extensive HR experience in MENA, matrix organization with Stakeholder at different levels. <span ></span></li><li><span >Strong project management capability and skills with the ability to multitask in changing environments.</span></li><li><span >Ability to prioritize in a complex environment.</span></li><li><span >Maintain a high degree of cultural sensitivity.</span></li><li><span >Proven ability to identify and analyze trends from both business and HR management information.</span></li><li><span >Proven ability to establish credibility and be able to influence at senior levels.</span></li><li><span >Effective communication skills with a diverse spectrum of levels and groups of people .</span></li><li><span >Ability to constructively challenge, negotiate, and clearly explain in situations where needed. </span></li><li><span >Capable of building collaborative relationships.</span></li><li><span >Possess a strong presence with the ability to impact and influence local HR people.</span></li><li><span >Possess strong business acumen and process skills.</span></li><li><span >High customer orientation and able to build relationships.</span></li><li><span >Strategic thinking capabilities and at the same time strong execution skilled to meet annual targets.</span></li><li><span >Hands-on mentality, proactive.</span></li><li><span >Sound business judgment when developing and implementing HR development.</span></li></ul><div><span ><br></span></div><p ><span ></span></p><p ><strong><span ></span></strong></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span > </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span > </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span > </span></span></span><span dir="LTR"></span><span >Multifarious benefit program.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p></font></div>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><p><span>In this role, you will provide strategic input and lead the implementation of the Talent Management strategy, ensuring the design, execution, and management of key processes to attract, select, integrate, engage, and retain top talent. You will be responsible for establishing and maintaining robust HR performance controls across the MENA region, driving a holistic performance management approach in alignment with DHL Express Global and DPDHL policies and regulations. Additionally, you will lead the Employee Opinion Survey (EOS) and Great Place to Work (GPTW) initiatives for Express MENA, ensuring effective analysis, follow-up activities, and actions that contribute to overall business success. A key aspect of your role will be to drive Employee Engagement programs that enhance workplace culture, foster high performance, and deliver measurable business impact. You will also define and integrate the MENA strategy for Diversity, Equity, Inclusion & Belonging (DEIB) and Health & Wellbeing.</span></p><br><br><br><br><p><strong><span>Your Tasks:</span></strong></p><br><br><p><strong><span>Talent Management</span></strong></p><br><br><ul><li><span>Support the MENA business with Talent Acquisition, selection and Onboarding processes and tools for new employees.</span></li><li><span>Develop and lead consistent implementation of Talent Management (TM) initiatives and programs including elements such as frameworks, integration with other processes, key initiatives and budgets to educate, motivate and engage employees across levels.</span></li><li><span>Ensure preparation and provide regular TM dashboards and track talent initiatives.</span></li><li><span>Identify critical roles that are vital to company and define a solid plan for filling these roles with capable people.</span></li><li><span>Track and analyze talent pool data to raise awareness and identify shortages (current or anticipated) in key markets/regions. Work collaboratively with country’s/regions to fill these gaps.</span></li><li><span>Develop and drive MENA Talent Management practices throughout the Express Business unit in the region, ensuring that the talent management practices are consistent and adhere to DPDHL guidelines.</span></li></ul><p><strong><span>Performance Management</span></strong></p><br><br><ul><li><span>Prepare and facilitate Executive/Employee Development LEADS Reviews and dialogues with Business Managers.</span></li><li><span>Develop and oversee execution of LEADS succession planning tools and processes for key roles.</span></li><li><span>Design and roll out professional development paths for high potential and implement Individual Development Plans (IDPs) to all employees.</span></li><li><span>Track development opportunities, consult and advise on the application and use of career planning tools and frameworks to Business Managers.</span></li><li><span>Resolve complex issues related to TM, integration of key processes and data analytics.</span></li><li><span>Keep up to date with industry best practices and enhance TM process and system effectiveness through process improvements.</span></li><li><span>Drive continuous Improvement in the Performance Management processes.</span></li><li><span>Use MYTW tool to drive the administration and analytics.</span></li></ul><p><strong><span>Employee Voice</span></strong></p><br><br><ul><li><span>Support the regional HR Managers in Managing the full project life cycle for EOS Survey, GPTW, covering all MENA Express employees (incl. set-up, execution and follow-up processes, communication into the region, data management, reporting and follow-ups to MENA Express Board members).</span></li><li><span>Manage the Employee Engagement agenda for the region and coordinate implementation of frameworks, training and tools (e.g. Recognition framework).</span></li><li><span>Leading the deep dive analysis & integrating all sources of the Employee Voice to come forward with advice for actions at regional & country level.</span></li><li><span>Support the region in Driving the statistical analysis and research on EOS KPIs / GPTW and eNPA for Employee engagement & business results and use outcomes to challenge regional and country management teams on leadership behavior and change activities.</span></li></ul><p><strong><span>Employee Engagement: </span></strong></p><br><br><ul><li><span>Oversee design and implementation of DEIB strategy for MENA, providing thought leadership to shape and refine the Global & Corporate DEIB strategy with clear KPIs.</span></li><li><span>Responsibility for the Internal Employer Branding agenda and topics.</span></li><li><span>Support the MENA with rolling out and planning EOY events and major celebrations to boost employee engagement.</span></li><li><span>Define the Health & Well Being strategy for MENA and translate into action at regional & local level.</span></li><li><span>Leading Can Do initiatives and DHLs Got Heart for the region.</span></li></ul><p><strong><span>People Management</span></strong></p><br><br><ul><li><span>Develop strong (virtual) relationships with the local HRD professionals within MENA to drive their strategies on various topics.</span></li><li><span>Support and develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.</span></li><li><span>Lead a team of HRD professionals.</span></li></ul><br><br><p><strong><span>Your Profile:</span></strong></p><br><br><ul><li>Minimum 8 years in an HR role.</li><li>Degree-level qualification on Human Resources is desirable. </li><li>Extensive HR experience in MENA, matrix organization with Stakeholder at different levels. </li><li><span>Strong project management capability and skills with the ability to multitask in changing environments.</span></li><li><span>Ability to prioritize in a complex environment.</span></li><li><span>Maintain a high degree of cultural sensitivity.</span></li><li><span>Proven ability to identify and analyze trends from both business and HR management information.</span></li><li><span>Proven ability to establish credibility and be able to influence at senior levels.</span></li><li><span>Effective communication skills with a diverse spectrum of levels and groups of people .</span></li><li><span>Ability to constructively challenge, negotiate, and clearly explain in situations where needed. </span></li><li><span>Capable of building collaborative relationships.</span></li><li><span>Possess a strong presence with the ability to impact and influence local HR people.</span></li><li><span>Possess strong business acumen and process skills.</span></li><li><span>High customer orientation and able to build relationships.</span></li><li><span>Strategic thinking capabilities and at the same time strong execution skilled to meet annual targets.</span></li><li><span>Hands-on mentality, proactive.</span></li><li><span>Sound business judgment when developing and implementing HR development.</span></li></ul><br><br><br><p><strong><span>Our Offer:</span></strong></p><br><br><p><span><span>·</span></span><span>Strong career support in an international environment.</span></p><br><br><p><span><span>·</span></span><span>Great culture and colleagues.</span></p><br><br><p><span><span>·</span></span><span>Multifarious benefit program.</span></p><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> </div>
Bahrain - Manama
<p><h4>Position summary</h4>
<p>Answer phone calls and record messages. Create and maintain filing systems. File and maintain applicant interview documentation and records. File, track, and process employment applications. Create and type office correspondence using a computer. Audit and coordinate distribution of paychecks. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms. Create new employee personnel file. Design and update the display and content of employee communication bulletin boards (e.g., with regard to employment, recruitment, transfers, and promotions). Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.</p>
<p>Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related work experience: At least 1 year of related work experience.</li>
<li>Supervisory experience: No supervisory experience.</li>
<li>License or certification: None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p>
<p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
BEOND
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Beond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience.<br> As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA).<br> We are seeking a Nominated Postholder Security (NPSeM) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama.<br> The Nominated Postholder Security is appointed by, and reports to, the Accountable Manager, and is responsible for: • Ensure aviation-security compliance across the AOC and remain in compliance with the Bahrain National Civil Aviation Security Programme and the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA security requirements.<br> • Establish, maintain and implement the operator's Aircraft Operator Security Programme (AOSP) and set the company's security standards and policy.<br> • Define the Security budget and ensure sufficient resources are allocated to the size and complexity of the operation.<br> • Oversee security training and awareness for crew and staff, and ensure security procedures are applied at all stations, taking corrective action where needed.<br> • Manage the identification, assessment and mitigation of security threats and risks, and lead the security response to acts of unlawful interference under the Emergency Response Plan.<br> • Issue the Aircraft Operator Security Programme, liaise with BCAA, airport authorities and ground-handling providers on security matters, and implement the department SMS under the NPSM.<br> A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group.<br> If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.<br> This is a nominated Security Manager position under the operator’s Security Programme and the applicable Bahrain aviation-security requirements.<br> The successful candidate must be formally nominated to and accepted by BCAA and must complete any BCAA assessment or interview required.<br> Mandatory • Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.<br> • At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).<br> • Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.<br> • Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.<br> • Must be acceptable to BCAA following formal assessment.<br> Desirable • Recognised aviation-security qualification (e.<br>g. AVSEC management) and security-programme development experience.<br> • Experience managing security arrangements across multiple stations or in a new-AOC stand-up.<br> • Fluent English; Arabic and regional market experience advantageous.<br></span> </div>
beOnd
Bahrain - Manama
<p>Beond is the world's first premium leisure airline, redefining leisure travel through a premium flying experience. As we continue to expand our regulatory and operational footprint, we are establishing a Bahrain Air Operator Certificate (AOC) under the Bahrain Civil Aviation Affairs (BCAA). We are seeking a Nominated Postholder Security (NPSeM) to play a key role in the certification, launch and ongoing oversight of our Bahrain operation, based in Manama. The Nominated Postholder Security is appointed by, and reports to, the Accountable Manager, and is responsible for:</p><p>Ensure aviation-security compliance across the AOC and remain in compliance with the Bahrain National Civil Aviation Security Programme and the applicable Bahrain Air Navigation Technical Regulations (ANTR) and BCAA security requirements. Establish, maintain and implement the operator's Aircraft Operator Security Programme (AOSP) and set the company's security standards and policy. Define the Security budget and ensure sufficient resources are allocated to the size and complexity of the operation. Oversee security training and awareness for crew and staff, and ensure security procedures are applied at all stations, taking corrective action where needed. Manage the identification, assessment and mitigation of security threats and risks, and lead the security response to acts of unlawful interference under the Emergency Response Plan. Issue the Aircraft Operator Security Programme, liaise with BCAA, airport authorities and ground-handling providers on security matters, and implement the department SMS under the NPSM.</p><p>This is a nominated Security Manager position under the operator's Security Programme and the applicable Bahrain aviation-security requirements. The successful candidate must be formally nominated to and accepted by BCAA and must complete any BCAA assessment or interview required.</p><p><strong>Mandatory</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li></ul><p><strong>Desirable</strong></p><ul><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul><p>A competitive package with relocation support where applicable, and the opportunity to build a premium airline certificate from the ground up as part of a fast-growing multi-AOC group. If you do not receive a response from us within 4 weeks of submitting your application, please consider your application to be unsuccessful due to the high volume of applications we receive.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Thorough knowledge of the AOC holder's aviation-security concept and the operator's security programme and applicable BCAA security requirements.</li><li>At least 5 years' relevant work experience, of which at least 2 years in the aeronautical industry in an appropriate position (Bahrain ANTR OPS 1 and associated BCAA guidance).</li><li>Knowledge of the applicable Bahrain ANTR and BCAA security requirements, the National Civil Aviation Security Programme and ICAO Annex 17 requirements.</li><li>Comprehensive knowledge of the applicable Bahrain ANTR and BCAA requirements, the AOC holder's operations and its management/compliance system.</li><li>Must be acceptable to BCAA following formal assessment.</li><li>Recognised aviation-security qualification (e.g. AVSEC management) and security-programme development experience.</li><li>Experience managing security arrangements across multiple stations or in a new-AOC stand-up.</li><li>Fluent English; Arabic and regional market experience advantageous.</li></ul>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
The HR Coordinator provides administrative and operational support to the Human Resources department, assisting with onboarding, employee records, government relations administration, and team welfare initiatives while facilitating staff mobilization during the pre-opening phase. <br><br><ul><li><strong>Pre-Opening Mobilization Support:</strong> Assist with pre-opening staff arrivals, including flight bookings, airport pickups, employee housing allocation, welcome kit distribution, and medical/visa scheduling.</li><li><strong>Onboarding & Administration:</strong> Coordinate the joining paperwork for new hires, create employee files, register staff in the HRIS, and manage time and attendance tracking.</li><li><strong>Government Relations Liaison:</strong> Prepare documentation for work permits, residency visas, CPR applications, and occupational health checks in coordination with the Public Relations Officer (PRO).</li><li><strong>Employee Welfare & Communication:</strong> Support staff housing operations, team cafeteria logistics, employee recognition programs, and departmental administrative events.</li><li><strong>General HR Support:</strong> Maintain updated employee records, respond to general staff inquiries, prepare employment certificates, and assist with monthly HR reporting.</li></ul> </div>
Bahrain - Manama
<p>JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>CORE WORK ACTIVITIES</p><p>Managing Housekeeping Operations and Budgets</p><p>Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</p><p>Conducting Human Resources Activities</p><p>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members.</p><p>Ensuring Exceptional Customer Service</p><p>Sets a positive example for guest relations. Understands the brand's service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
Bahrain - Manama
<p>The HR Coordinator provides administrative and operational support to the Human Resources department, assisting with onboarding, employee records, government relations administration, and team welfare initiatives while facilitating staff mobilization during the pre-opening phase. Pre-Opening Mobilization Support: Assist with pre-opening staff arrivals, including flight bookings, airport pickups, employee housing allocation, welcome kit distribution, and medical/visa scheduling. Onboarding & Administration: Coordinate the joining paperwork for new hires, create employee files, register staff in the HRIS, and manage time and attendance tracking. Government Relations Liaison: Prepare documentation for work permits, residency visas, CPR applications, and occupational health checks in coordination with the Public Relations Officer (PRO). Employee Welfare & Communication: Support staff housing operations, team cafeteria logistics, employee recognition programs, and departmental administrative events. General HR Support: Maintain updated employee records, respond to general staff inquiries, prepare employment certificates, and assist with monthly HR reporting. Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences. Be part of a legacy, build your future. Discover the possibilities at Kempinski.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>What Makes You a Great Fit; Who We re Looking For</strong></p><ul><li><strong>Experience:</strong> Minimum 1 2 years of HR administrative experience in hospitality, with pre-opening experience preferred.</li><li><strong>Education:</strong> Bachelor s degree in Human Resources, Business Administration, or related field.</li><li><strong>Technical Skills:</strong> Proficiency in MS Office (Excel, Word) and familiarity with HRIS systems</li><li><strong>Competencies:</strong> Excellent organisational skills, strong attention to detail, high confidentiality, friendly demeanor, and fluent business communication in English.</li></ul>
Gulf Air
Bahrain - Manama
<p><strong>JOB PURPOSE</strong> To coordinate and administer employee duty travel and administrative support services by arranging travel bookings, issuing travel documentation, processing travel transactions, coordinating expatriate visa and work permit requirements, supporting employee medical insurance administration, and maintaining accurate records in accordance with company policies, regulatory requirements, employee entitlements, and service agreements, while providing efficient support to employees and internal stakeholders across Gulf Air Group.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Duty Travel Management</strong></p><ul><li>Coordinate and process duty travel reservations on Gulf Air and other airlines for employees undertaking official travel.</li><li>Issue tickets in accordance with approved travel authorizations, corporate agreements, and employee entitlements.</li><li>Review travel requests and ensure compliance with company travel policies and procedures.</li><li>Liaise with airlines, travel service providers, and internal stakeholders to facilitate travel arrangements and resolve related issues.</li></ul><p><strong>Travel Documentation & Administration</strong></p><ul><li>Prepare and issue duty travel authorizations, MCOs, PTAs, and other required travel documentation.</li><li>Verify employee eligibility and entitlement for duty travel benefits and concessions.</li><li>Maintain accurate employee travel records and ensure timely updates in the Staff Travel Management System (STMS).</li><li>Monitor travel documentation requirements and ensure proper filing and record retention.</li></ul><p><strong>Refunds, Adjustments & Reconciliation</strong></p><ul><li>Process refund requests for unused duty travel tickets through STMS and applicable systems.</li><li>Maintain refund records and provide employees with relevant references and documentation.</li><li>Reconcile travel transactions and assist in resolving discrepancies related to ticketing, refunds, and travel charges.</li></ul><p><strong>Visa & Immigration Administration</strong></p><ul><li>Coordinate with LMRA and relevant government authorities for expatriate visa processing, renewals, transfers, and cancellations.</li><li>Prepare and submit required documentation for employment visas, work permits, and residency-related applications.</li><li>Monitor visa validity and work permit expiry dates and coordinate timely renewals.</li><li>Liaise with employees, HR representatives, and government entities to ensure compliance with immigration and labour regulations.</li></ul><p><strong>Medical Insurance Administration</strong></p><ul><li>Coordinate employee medical insurance enrollment, additions, deletions, upgrades, and renewals with insurance providers.</li><li>Assist employees with medical insurance queries, claims support, card issuance, and coverage-related matters.</li><li>Maintain accurate insurance records and ensure updates are reflected in relevant systems and employee files.</li><li>Liaise with insurance companies and brokers to resolve employee issues and support effective service delivery.</li></ul><p><strong>Financial Handling & Reporting</strong></p><ul><li>Handle ticket sales, refunds, and related transactions in accordance with approved procedures and limits.</li><li>Ensure duty travel transactions are accurately reported and processed for payroll deductions where applicable.</li><li>Prepare periodic reports and statistics relating to duty travel, visa administration, and medical insurance activities.</li><li>Support budget monitoring and service performance reporting related to assigned administrative functions.</li></ul><p><strong>Compliance & Records Management</strong></p><ul><li>Review travel and administrative records to ensure accuracy, completeness, and compliance with company policies.</li><li>Monitor compliance with staff travel regulations, immigration requirements, and insurance administration procedures.</li><li>Report discrepancies, irregularities, or potential misuse of travel and administrative benefits.</li><li>Maintain confidentiality of employee information and sensitive records.</li></ul><p><strong>Employee Support & Stakeholder Coordination</strong></p><ul><li>Provide guidance and support to employees regarding duty travel procedures, visa requirements, and medical insurance services.</li><li>Coordinate with HR, Finance, Government Relations, insurance providers, and other departments to ensure efficient service delivery.</li><li>Respond to employee inquiries from headquarters and outstations in a professional and timely manner.</li><li>Support continuous improvement initiatives to enhance administrative and employee support services.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>JOB REQUIREMENTS</strong></p><p><strong>EDUCATION / QUALIFICATIONS</strong></p><ul><li>Bachelor's degree in Business Management, or an equivalent major in the related field.</li></ul><p><strong>EXPERIENCE</strong></p><ul><li>2-4 years of experience in the related field.</li></ul>