Feasibility Studies Specialist Jobs in Bahrain
52 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A leading International School in Bahrain is looking to appoint a Social Studies & English Teacher to join its IB teaching team from August September 2026. Key Responsibilities: Deliver engaging Social Studies and English lessons Plan and prepare lessons in accordance with the IB curriculum Assess and monitor student progress Create a positive and supportive classroom environment Participate in the wider school community Requirements: Candidates must hold a recognised teaching qualification with relevant experience teaching Social Studies and English. Previous IB curriculum experience is essential. Curriculum: IB</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Candidates must hold a recognised teaching qualification with relevant experience teaching Social Studies and English. Previous IB curriculum experience is essential.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>SECONDARY SOCIAL STUDIES TEACHER NEEDED IN THE GULF REGION</b></p><p><br></p><p>Location: Kingdom of Bahrain - The Island of Smiles</p><p>Start Date: August 2026</p><p>School Type: K-12 Bilingual International US/IB for Locals and Arab students</p><p><br></p><p>For a school that offers a welcoming blended bilingual and international learning environment serving both local Bahraini and expatriate families from Kindergarten through Grade 12. The school combines an American curriculum with the International Baccalaureate (IB) framework, creating a balanced educational experience that promotes academic excellence, creativity, and global-minded learning. With English and Arabic integrated into school life and a strong sense of community throughout the campus, this school provides students with a supportive environment that values cultural identity while preparing them for success in an international world.</p><p><br></p><p>Recruitment Criteria:</p><p><br></p><p>•<span > </span>Degree that matches your teaching age range or subject</p><p>•<span > </span>Passport holders from the USA / Canada</p><p>•<span > </span>New graduates (newly qualified teachers) are welcome to apply</p><p>•<span > </span>Unqualified teachers are also welcome but the salary will be lower</p><p>•<span > </span>Willingness to work in a local / multicultural community</p><p><br></p><p>Benefits Package:</p><p><br></p><p><span >•</span><span > </span><span >Annual airfare for employee and eligible dependents</span></p><p>•<span > </span>Monthly housing allowance</p><p>•<span > </span>International medical insurance</p><p>•<span > </span>Settling-in allowance</p><p>•<span > </span>Visa allowance</p><p>•<span > </span>Baggage allowance </p><p>•<span > </span>50% tuition discount for up to two children</p><p>•<span > </span>End-of-service benefits as per Bahrain Labour Law</p><p>•<span > </span>Renewable 2-year contract</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree that matches your teaching age range or subject</p><p>Passport holders from the USA / Canada / UK / Australia / NZ</p><p>New graduates (newly qualified teachers) are welcome to apply</p><p>Unqualified teachers are also welcome but the salary will be lower</p><p>Willingness to work in a local / multicultural community</p><p></p></section>
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<span>SECONDARY SOCIAL STUDIES TEACHER NEEDED IN THE GULF REGION Location: Kingdom of Bahrain - The Island of Smiles Start Date: August 2026 School Type: K-12 Bilingual International US/IB for Locals and Arab students For a school that offers a welcoming blended bilingual and international learning environment serving both local Bahraini and expatriate families from Kindergarten through Grade 12. The school combines an American curriculum with the International Baccalaureate (IB) framework, creating a balanced educational experience that promotes academic excellence, creativity, and global-minded learning. With English and Arabic integrated into school life and a strong sense of community throughout the campus, this school provides students with a supportive environment that values cultural identity while preparing them for success in an international world. Recruitment Criteria: • Degree that matches your teaching age range or subject • Passport holders from the USA / Canada • New graduates (newly qualified teachers) are welcome to apply • Unqualified teachers are also welcome but the salary will be lower • Willingness to work in a local / multicultural community Benefits Package: • Tax-free salary: $2,500–$4,000 USD/month (based on qualifications and experience) • Annual airfare for employee and eligible dependents • Monthly housing allowance • International medical insurance • Settling-in allowance • Visa allowance • Baggage allowance • 50% tuition discount for up to two children • End-of-service benefits as per Bahrain Labour Law • Renewable 2-year contract Bahrain is a welcoming island nation that combines rich Arabian heritage with a modern, cosmopolitan lifestyle. Known for its friendly community, vibrant café and dining culture, beautiful waterfronts, nightlife and year-round sunshine, Bahrain offers a relaxed and enjoyable environment for expatriates and families alike. From traditional souqs and historic forts to contemporary shopping malls, sporting events, and beach resorts, the country provides a diverse and balanced lifestyle with a strong sense of culture, hospitality, and community.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Assists FF Category Manager in: Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels Collecting retail audit from competition Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights. Set up, launch, and activate promotional campaigns directly within the internal promo tool. Visit the central market and get update on new seasonal items available in market and decide on item selection Visit to tMart stores to monitor freshness and quality Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products. Working on admin related duties like updating price changes, rank change content update on the app etc Following up with suppliers on listings, pricing, product availability Any other ad hoc requests from the manager</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You have at least 3+ years of experience in progressive development and management of multiple fresh food categories, matured by working for large retailers (FMCG), in an international setting. You have technical fresh food knowledge that enables you to provide your manager with accurate information Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge. You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><p></p></section>
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<br>About the opportunity<br><p><strong>Role Summary</strong><br>
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We’re looking for a Specialist Category Management to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! The fresh food department includes Produce, Deli, Bakery, Meat & Poultry, Fish & Seafood, and<br>
Ready to eat.<br>
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<strong>What's On Your Plate?</strong><br>
Assists FF Category Manager in:</p><br><br><ul><li>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager</li></ul><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li>You have at least 3+ years of experience in progressive development and management of multiple fresh food categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical fresh food knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p><strong>Job Summary</strong></p><br><p>The Transport planner will be working under the Senior Transport Planner or the Team Leader of Transport Planning for various Traffic studies project in Bahrain. The Transport Planner will be responsible for preparation of study, preparation of reports, QA/QC etc.</p><br><p>The position of Transport planner involves :</p><br><ul><li>The ability to prepare Transport Notes, Statements and Reports and Site Access Appraisals.</li></ul><ul><li>An understanding of relevant Bahrain TIA, Parking guidelines and BRDM standard.</li></ul><ul><li>Analysis of traffic survey data</li></ul><ul><li>Carrying out trip generation, parking assessments,</li></ul><ul><li>Using traffic modelling softwares, viz VISSUM/VISSIM and junction nalysis tools like SYNCHRO/SIDRA, etc</li></ul><p><strong>Duties & Responsibilities</strong></p><br><p>Using prescribed methods and under direct supervision, performs specific and limited portions of a broader assignment of an experienced engineer.</p><br><ul><li>Applies standard practices and techniques in specific situations, adjusts and correlates data, recognize discrepancies in results, and follows operations through a series of related detailed steps or processes.</li></ul><ul><li>Prepares/ supervises the preparation of drawings and visual aids.</li></ul><ul><li>Performs basic survey work and manage traffic surveys.</li></ul><ul><li>Run Traffic models, calculations and design software.</li></ul><ul><li>Assignments usually include one or more of the following: calculations, preparation of plans and specifications, process study, research investigations, report preparation, and other activities of limited scope requiring knowledge of principles and techniques commonly employed in a specific narrow area of assignments.</li></ul><ul><li>Conducts calculation checks.</li></ul><ul><li>Draws engineering conclusions for data analysis within area of technical proficiency.</li></ul><ul><li>Works on small projects or portions of large projects, with work reviewed by senior or appropriately experienced engineer.</li></ul><ul><li>Researches and ensures assignments meet regulatory and industry codes, Local laws and requirements, as well as client requirements.</li></ul><ul><li>Under direction of a professional or suitable experienced engineer, managers small tasks or portions of larger project.</li></ul><ul><li>Attending meeting and taking MoM.</li></ul><ul><li>Design Co-ordination with team members.</li></ul><ul><li>Assist with delivery of program and profit objectives by completing tasks on time and budget.</li></ul><p><strong>Professional Development</strong></p><br><ul><li>Maintain, develop and retain the highest appropriate standard of technical skill.</li><li>Commit to continual professional development by expanding knowledge and skills in integrated transport/land-use planning, travel demand management and modal shift initiatives.</li></ul><p><strong>Team Work</strong></p><br><ul><li>Maintain good communication and co-operate with all project team members.</li><li>Find opportunities to cooperate with members of other groups.</li></ul><br>Qualifications<br><ul><li>Bachelors degree in Civil Engineering and Masters in Transport Planning or Transportation Engineering or equivalent will be preferred</li></ul><ul><li>Minimum 5 years of experience in the field of Transport planning or similar</li></ul><ul><li>Knowledge of AutoCAD</li></ul><ul><li>Must have worked on traffic analysis tools such as SYNCHRO, SIDRA, VISUM, VISSIM and HCS and should have successfully handled minimum 2 projects of reasonable size using VISSIM tool</li><li>Must have experience in parking management, parking demand and supply, parking design within buildings, traffic circulations, determining the number of accesses/egresses</li></ul><ul><li>Knowledge of Python and/or Visual Basic (VB/VBA) for transport modeling, data analysis, and process automation is preferred.</li></ul><p><strong>Person Specification (Personality Attributes)</strong></p><br><ul><li>Accuracy and good attention to detail.</li></ul><ul><li>Strong acumen in research and development</li></ul><ul><li>High standard of work ethic and ability to use initiative.</li></ul><br>Additional Information<br><p>Authorised to work in Bahrain and previous registration with CRPEP preferred.</p><br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong> </p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. </p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. </p><br><p><strong>What makes AECOM a great place to work</strong> </p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. </p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. </p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop and implement digital advertising campaigns to increase brand awareness, website traffic, and sales. Review and proofreading of all digital content such as blogs, social media content, advertisements, and website. Develop a brand strategy, Identify new business opportunities, and Conduct market research studies Continually review changes to the market, consumer trends, and the activities of competitors, adjusting the marketing plan if necessary Produce valuable content for the company s online presence, editorial design, and organizing the company s publications</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience in Digital media marketing, Digital Advertising, SEO</li><li>Familiar with all types of marketing strategies and brand building.</li><li>Solid knowledge of content creation for social media.</li><li>Knowledge of online proofreading and blogs</li><li>Good knowledge of editorial design, digital advertising, etc.</li><li>Must include a cover letter with your application to EMAIL_ADDRESS</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<strong>KEY RESPONSIBILITIES</strong>
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<p>Assist Chiefs and Directors and subordinates with proper reporting, analysis, advice and internal controls either on adhoc basis or through preparing the regular monthly reports, which includes the vital information and statistical data that enable a sound and speedy decision making.</p>
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<p>Provide strong financial leadership while developing various business cases, implementing stronger and more robust financial controls, contract renewals & negotiations and budgeting process.</p>
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<p>Monitoring and reporting on the division s performance and comparing it to the set objectives while explaining steps for effective control for any variation through issuance of KPIs.</p>
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<p>Ensure the Division s invoices processed by Accounts Payable are within the laid down procedures by ensuring that all related documents such as an approved contract and matching Delivery Notes are provided. Any anomalies will need to be investigated to protect the company s interest.</p>
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<p>Participate in preparation of the division s Operating and Capital budgets by acting as the division budget coordinator thereby setting internal deadlines and procedures whilst ensuring that the Division s management complies with company parameters leading to budget consolidation at divisional level. Also having active role in the subsequent negotiation / compromise between finance and division head/Chiefs.</p>
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<p>Continuously review and implement robust Budgetary control and variance analysis / reporting financial systems.</p>
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<p>Co-ordination between finance department and assigned Division in all financial matters such as asset requisition / disposal; budgets; payments; etc. to ensure compliance with correct financial procedures as defined in financial manuals.</p>
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<p>Build financial analysis and statistical reports using combination of appropriate tools. This includes identifying management requirements, collating relevant data from existing systems, preparing report templates and calculation rules, testing, auditing, etc.</p>
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<p>Provide knowledge-based support to departments to resolve financial discrepancies and other financial issues during daily and periodical business review processes.</p>
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<p>Guide and assist Chiefs of Division and his subordinates in Financial and Operational matters in order to achieve the company s short and long term objectives by providing information and data on issues of best utilization of expensive resources such as, but not limited to, the trend of pilots performance in relation with the actual cost to enable the best utilization of such expensive resources.</p>
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<p>Develop various Costing Models and perform a sensitivity analysis to monitor and assess various scenarios and look for the best possible solutions to various problems.</p>
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<p>Assist chiefs and directors of Corporate Planning in the medium-term Business Planning Issues related to the Division for the preparation of the global long-term business plan.</p>
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<p>Advice Chiefs, Directors explain and report on all cost accounting, financial and economic matters of the areas within the Division to exert effective cost control over the company s activities.</p>
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<p>Proactively review the costs of the division; especially controllable costs, and suggest ways to Chiefs, Directors to reduce this cost with a view to increasing productivity and achieving overall corporate objectives.</p>
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<p>Responsible for the continued development and refinement of the various cost models used by the Company for better analysis of operating results.</p>
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<p>Review existing and future economic viability for the divisions and process within the divisions.</p>
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<p>Lead capital investment feasibility studies and evaluate alternatives for lease versus purchase etc., based on discounted cash flow techniques and provide clear recommendations for appropriate decision making.</p>
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<p>Lead the post investment analysis of the capital investments projects and provide adequate feedback to Chiefs and this team, CFO, DFC and suggest ways for appropriate decision making.</p>
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<p>Continuously evaluate the cost benefit of the ongoing projects to determine its viability to the company. In addition, analyzing and studying the various projects carried out by the Departments and suggest improvements were required to ensure compliance with the economics and financial benchmarks as envisaged in the project viability studies.</p>
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<p>Actively participate in contract negotiations while reviewing the contract in all areas under his/her control.</p>
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<p>Create and continuously propagate awareness of cost control within the Departments, thus ensuring the optimum use of financial and other resources.</p>
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<p>Periodic review of internal control procedures in the Departments and recommend improvement where deemed necessary to the Chief and Directors.</p>
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<p>Improve communication with BCAA to ensure that all matters relating to financial and procedural issues are effectively controlled.</p>
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<p>Ensure compliance with all company s Financial Procedures in areas related to the Division, giving appropriate advice and facilitating, procuring & implementing the required process relating to the company Procedures.</p>
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<p>Evaluate the current financial systems and continuously upgrade them to comply with evolving business practices after securing the approval of operational, financial & executive management. Endeavor to implement best business practices in the Division.</p>
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<p>Ensure that all financial transactions for the Division are properly accounted in an accurate and timely manner.</p>
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<p>Ensure all accruals relating to assigned area are accurate and prepared on timely basis.</p>
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<p>Continuously review and maintain an updated database of all relevant costs of the division, in order to provide all costs in the assigned areas in a manner to facilitate route profitability analysis.</p>
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</div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div>
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<strong>EDUCATION / QUALIFICATIONS</strong>
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<p>Bachelors degree in finance, accounting, or related.</p>
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<p>A masters degree is preferred.</p>
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<p>Professional Degree like ACA, CPA, CMA or an equivalent qualification</p>
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<strong>EXPERIENCE</strong>
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<p>Minimum of 10 years experience in the fields of accounting, finance including 5 years of which are in Senior Management Positions. </p>
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<strong>JOB SPECIFIC SKILLS & ATTRIBUTES</strong>
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<p>Fluency in written and spoken English, and demonstrated ability and experience in writing concise and accurate financial reports for executive level review.</p>
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<p>Advanced cost accounting, costing model development, and sensitivity analysis capability</p>
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<p>Analytical thinking and strong financial modeling/feasibility study skills</p>
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<p>High attention to detail and commitment to data accuracy and auditability</p>
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<p>Continuous improvement mindset and strong internal control governance</p>
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<br><p><strong>Business Development Manager – AFR</strong></p><br><br> <p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p><br><br> <p><em>Who lands Legendary deals? You do.</em><em>. </em><strong>DHL Global Forwarding</strong> has an opening for an <strong>Business Development Manager – AFR </strong>in<strong> Manama, Bahrain</strong><strong>. </strong></p><br><br> <p>Join us in connecting people and improving lives!</p><br><br> <p><strong>In this Business Development Manager – AFR position </strong></p><br><br> <ul> <li>Execute business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets</li> <li>Deliver projects and initiatives to develop new business and maximize exposure for DHL amongst targeted prospects</li> <li>Undertake market studies and feasibility studies to assess market potential and analyze target groups</li> <li>Prospect new business development opportunities through market research, developing marketing initiatives, etc.</li> <li>Initiate contact with targeted prospects, identify decision makers and work to understand strategic business challenges and priorities</li> <li>Identify prospective customer needs and matches these with DHL’s services</li> <li>Develop leads, conduct pre-proposal visitations, prepare difficult proposals and conduct negotiations to close</li> <li>Maintain and build relationships with prospects and potential key accounts including prospects’ highest buying levels and coordinate the activities of prospect-focused teams</li> <li>Initiate new business relationships with non-buying accounts that have been targeted by the company</li> <li>Partner with local, district and regional management to coordinate customer requests and services that are being promoted</li> <li>Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management</li> <li>Identify problems that may not be clear in own area of authority and modify work methods accordingly without the benefit of defined procedures</li> <li>Convince external parties to accept complete proposals and programs, typically others have an interest exists to accept new concepts, practices and approach</li> <li>May provide functional guidance, advice or training to less experienced business development positions</li> <li>Main responsibility of the candidate is to grow the volumes and Gross profits on Airfreight, while they will also focus on growth of Ocean freight & other products<br> </li> </ul> <p><strong>Stakeholder Management</strong></p><br><br> <ul> <li>Connect with and influence other specialist departments and 3rd parties e.g. external service providers</li> <li>May convince others to accept new concepts, practices, and approaches</li> <li>Build strong, trusting cross-functional relationships with DHL managers</li> <li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li> <li>Provide technical guidance to line managers and employees</li> </ul> <p><strong>Now, here is what we need from you! </strong></p><br><br> <p><strong> Qualifications & Key Requirements</strong></p><br><br> <br> <p><strong>Education Level</strong></p><br><br> <br> <p>Bachelor’s Degree or equivalent experience/qualification</p><br><br> <br> <p><strong>Tool</strong>: CRM</p><br><br> <br> <p><strong>Experience Level</strong></p><br><br> <br> <p>more than 3 years</p><br><br> <br> <p><strong>We offer:</strong></p><br><br> <ul> <li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li> <li>Possible further career development</li> <li>Competitive salary</li> </ul> <p><strong>Why join DHL Global Forwarding?</strong></p><br><br> <p>We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br><br> <p>Our <strong>TOP EMPLOYER prestigious certification</strong> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025. </p><br><br> <p>We aspire to become the undisputed leader in our industry, <strong>when people think of forwarding; we want them to think DGF </strong>because we have:</p><br><br> <ul> <li>The<strong> largest global network</strong> with more than 30,000 passionate employees</li> <li>The most <strong>efficient processes</strong> and <strong>fastest response times</strong></li> <li>The <strong>best solutions</strong> and <strong>best customer service</strong></li> </ul> <p><strong>Our Vision: </strong>The Logistics Company for the World.</p><br><br> <p><strong>Our Mission: </strong>Excellence. Simply Delivered.<br> <strong>Our Purpose: </strong>Connecting People, improving lives.<br> <strong>Our Values: </strong>Respect & Results<br> <strong>Our Goals: </strong>Employer, Provider, and Investment of Choice, Living Responsibility</p><br><br> <p><em>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. </em></p><br><br><br> </div>
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<p><strong>JOB TITLE</strong><br>Section Manager - Bakery | MAF Retail | Hypermarket Bahrain<br><strong>ROLE SUMMARY</strong><br>The Section Manager is responsible for implementing quality, range and freshness standards of offered goods to attract customers in order to achieve the set sales targets. The role holder is also responsible for exceptional customer service is delivered within the section.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Monitor and report competitor activities (prices, range, promotional activities etc.) to ensure competitive advantage.</li><li>Negotiate internal promotions with suppliers to enforce the image of discount inside the section.</li><li>Oversee the establishment of a competitive assortment offer.</li><li>Stay informed about competition activities in the store’s catchment’s area and take necessary measures.</li><li>Oversee commercial policy agreed for the store pricing.</li><li>Ensure the proper conservation, utilization and profitability of the department’s assets.</li><li>Oversee the products assortment in the section.</li><li>Support comparative studies within section that can contribute to the efficiency of the commercial concepts.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Diploma in Commerce or Finance .</li><li>2+ years in Retail Business, 1+ year in an operations supervisory role.</li><li>Communication and presentation skills.</li><li>Customer service orientation.</li><li>Time management.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>
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<span>Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. client business hours About the Role We’re hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue .<br> This is not a support-only role .<br> You will: Manage a portfolio of accounts Drive onboarding and adoption Identify risks early and prevent churn Own renewals and expansion opportunities If you think in terms of retention, expansion, and client value — this role is built for you.<br> What You’ll Own 1.<br> Onboarding & Product Adoption Lead onboarding and define success criteria Configure accounts and deliver training Ensure smooth implementation Track early adoption and close gaps 2.<br> Account & Relationship Management Manage 20–40 client accounts Act as the primary point of contact Build strong relationships with stakeholders Conduct regular check-ins and strategic calls 3.<br> Proactive Client Engagement Monitor usage via: Gainsight ChurnZero Totango Identify at-risk accounts early Execute re-engagement playbooks Deliver Quarterly Business Reviews (QBRs) aligned with ROI 4.<br> Support Coordination & Escalation Triage client issues and escalate internally Work with product/technical teams for resolution Ensure issues are fully resolved and clients are satisfied 5.<br> Revenue Growth & Retention Identify upsell and cross-sell opportunities Collaborate with sales teams on expansion Own renewal pipeline and timelines Prepare contracts and ensure smooth renewals 6.<br> Reporting & Feedback Loop Track and report: Client health Usage metrics Renewal status Capture client feedback and share with product teams Improve overall customer experience What Makes You a Strong Fit You think in revenue (retention + expansion), not just support You’re a strong communicator with executive presence You balance: Client advocacy Business outcomes You’re proactive — not reactive You can manage multiple accounts without dropping the ball Must-Have Requirements 2–3+ years in: Customer Success Account Management Client-facing roles Experience with: Salesforce or HubSpot CS platforms (e.<br>g., Gainsight, ChurnZero, Totango) Strong presentation skills (QBRs, demos, client reviews) Proven ability to: Manage accounts Drive renewals Nice to Have 3–5 years CSM/AM experience with revenue targets SaaS, B2B tech, or professional services background Familiarity with: NPS / CSAT Customer health scoring Experience creating: Playbooks Client decks Case studies What a Typical Day Looks Like Review dashboards for: At-risk accounts Growth opportunities Conduct client calls (onboarding, check-ins, QBRs) Coordinate internally with: Support Product Sales Track renewals and expansion opportunities Update CRM and health scores Prepare insights and recommendations In short: You ensure customers see value, stay, and grow.<br> Key Metrics (KPIs) Net Revenue Retention (NRR) ≥ 100% Renewal rate ≥ 90–95% Expansion / upsell revenue Client health score improvement NPS / CSAT performance Why This Role Stands Out Direct ownership of revenue retention + growth High-impact role across product, sales, and customer experience Strong exposure to client strategy and decision-making Opportunity to build long-term client relationships Remote flexibility with structured expectations Interview Process Initial Phone Screen Video Interview Practical Task (QBR / account strategy scenario) Client Interview Offer & Background Verification Apply Now If you’re someone who: Builds strong client relationships Thinks in retention and expansion Drives outcomes, not just activity This role is a strong fit.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>DC Expansion & Cost Performance:</strong></p> <ul> <li>Accountable for delivering DC operations within approved OPEX and Capex budgets.</li> <li>Own cost levers across pallets, logistics, manpower, and fleet utilization.</li> <li>Drive DC cost-to-serve improvement initiatives in collaboration with C&P and Ops Excellence.</li> <li>Implement optimal DC to DSD scheduling to improve cost efficiency and service levels. </li> <li>Monitor and control 3PL performance against commercial terms and SLAs. (Cost and penalty framework)</li> <li>Lead DC expansion and capacity ramp up execution as per approved Capex plan.</li> <li>Work on optimising the route planning for last mile deliveries.</li> </ul> <p><strong>Operations Proficiency:</strong></p> <ul> <li>Drive productivity improvement initiatives across picking, loading, dispatch, and transfer execution.</li> <li>Own execution of transport network plans defined by Ops Excellence, ensuring local feasibility and compliance.</li> <li>Plan and deploy manpower and fleet at ground level to optimize capacity utilization (thru Ops-ex Models).</li> <li>Implement DC layout and process improvements to enhance throughput and reduce handling time in coordination with 3PL.</li> </ul> <p><strong>Process Compliance:</strong></p> <ul> <li>Ensure the DC team follows correct processes in on-ground operations and WMS postings to avoid matching errors.</li> <li>Analyzes and investigates system transactions, inventory data entry etc to ensure overall accuracy.</li> <li>Maintain safety, regulatory compliance, and operational risk control standards.</li> </ul> <p><strong>Stakeholder Management:</strong></p> <ul> <li>Ensure proper information flow through the right communication channels.</li> <li>Engage on a daily basis with 3PL, regional and central teams.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>What Did We Order?</strong></p> <p> Bachelor s degree with minimum 3-5 years of experience in a fast-paced DC environment (ideally in a 3PL or Ecommerce/Quick Commerce space) </p> <p> Two (2) to Three (3) years experience utilizing a major WMS platform like Manhattan/Infor/Microsoft Dynamics/etc</p> <p> Extremely organized and process-driven, Lean Six Sigma or 5S understanding preferred</p> <p> Analytical skill set demonstrated by an advanced proficiency in GSheet, MS Excel, Data studio, Tableau.</p> <p> Strong problem solving abilities with a process oriented mindset</p> <p> Strong written and verbal communication skills across a set of stakeholders</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>DC Expansion & Cost Performance:</strong></p><ul><li>Accountable for delivering DC operations within approved OPEX and Capex budgets.</li><li>Own cost levers across pallets, logistics, manpower, and fleet utilization.</li><li>Drive DC cost-to-serve improvement initiatives in collaboration with C&P and Ops Excellence.</li><li>Implement optimal DC to DSD scheduling to improve cost efficiency and service levels.</li><li>Monitor and control 3PL performance against commercial terms and SLAs. (Cost and penalty framework)</li><li>Lead DC expansion and capacity ramp up execution as per approved Capex plan.</li><li>Work on optimising the route planning for last mile deliveries.</li></ul><p><strong>Operations Proficiency:</strong></p><ul><li>Drive productivity improvement initiatives across picking, loading, dispatch, and transfer execution.</li><li>Own execution of transport network plans defined by Ops Excellence, ensuring local feasibility and compliance.</li><li>Plan and deploy manpower and fleet at ground level to optimize capacity utilization (thru Ops-ex Models).</li><li>Implement DC layout and process improvements to enhance throughput and reduce handling time in coordination with 3PL.</li></ul><p><strong>Process Compliance:</strong></p><ul><li>Ensure the DC team follows correct processes in on-ground operations and WMS postings to avoid matching errors.</li><li>Analyzes and investigates system transactions, inventory data entry etc to ensure overall accuracy.</li><li>Maintain safety, regulatory compliance, and operational risk control standards.</li></ul><p><strong>Stakeholder Management:</strong></p><ul><li>Ensure proper information flow through the right communication channels.</li><li>Engage on a daily basis with 3PL, regional and central teams.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>What Did We Order?</strong></p><p> Bachelor s degree with minimum 3-5 years of experience in a fast-paced DC environment (ideally in a 3PL or Ecommerce/Quick Commerce space)</p><p> Two (2) to Three (3) years experience utilizing a major WMS platform like Manhattan/Infor/Microsoft Dynamics/etc</p><p> Extremely organized and process-driven, Lean Six Sigma or 5S understanding preferred</p><p> Analytical skill set demonstrated by an advanced proficiency in GSheet, MS Excel, Data studio, Tableau.</p><p> Strong problem solving abilities with a process oriented mindset</p><p> Strong written and verbal communication skills across a set of stakeholders</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">The Bahrain Tender Board (BTB) operates a suite of critical digital platforms supporting national procurement activities such as the eTendering System, Tender Management System (TMS), e-Meeting System, and BTB official Website. <br>To enhance operational efficiency, BTB is engaging two dedicated, full-time senior developers. Their role will focus on advancing system capabilities, enabling seamless integration across platforms, digitalizing and automating processes using the latest technology, and enhancing the reports and KPI dashboard of BTB. <br>These qualified Sr. developers must specialize in .NET Core and full-stack development methodologies, working in close collaboration with BTB stakeholders to analyze, design, implement, and sustain the enterprise-grade systems aligned with BTB s strategic objectives.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">TMS Enhancement & Operational Support<br> Fixes, updates, performance optimization, and report creation.<br> Adding quick workflows to the current modules.<br> Data Cleaning and migration (Stage 1): Data verified, cleaned across BTB systems.<br>Digitalized the internal and external processes to enhance system stability and operational efficiency. <br> Enhance the current systems <br> Digitalized the legal workflows, such as supplier grievances. <br> Digitized the purchasing authorities' violations.<br> Activation of Direct purchase requests in the eTendering system.<br> Validate the data and streamline the system reporting section.<br> enhance the procurement plans, SME related processes ..etc<br> Streamline and digitize the e-forms where it s applicable. <br> Feasibility of publishing RSS API for published tenders, BTB external notifications.<br>Developing Middleware Architecture (API-Based):<br>External Integrations:<br> Ministry of Industry & Commerce (MOIC) CR data validations and checkpoints. <br> Ministry of Labour (MOL) Bahrainization Certificate verification and checkpoints.<br> Central Bank of Bahrain (CBB) FX rates implementation.<br>Internal integration:<br> Integrate the system E-Tendering, TMS, Website, and e-Meeting system whenever required to implement quick-win solutions.<br> Integrations must be implemented so that processes and tender data are streamlined and not duplicated.<br> The data can be streamlined with API-Based Architecture:<br>o eTendering System with TMS: for opening results and validating the suppliers.<br>o eTendering System with TMS: Pull tender request details from eTendering System to TMS.<br>o TMS and the e-Meeting system for the Board members' weekly meeting.<br>Cybersecurity Compliance<br> Implementation of NCSC requirements, security findings.<br> Vulnerability assessments & remediation.<br>AI & enabling for system readiness and reporting<br> Data readiness for AI validation, anomaly detection.<br> Process improvement and reporting.<br>Dashboards & Reporting<br> Enhance executive dashboards, KPI s ..etc<br> Improve analytical reporting for governance and finance.<br> Provide KPI s, analytic reports for purchasing authorities.</p></section>
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About the Role <br> <p><span>To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain’s profitability. </span></p><br> <br> <br><br> What We Need From You <br> <ul><li><p><span>Generate new revenues for Zain and gain penetration into new clients business.</span></p><br></li><li><p><span>Grow existing revenues for Zain and gain penetration into existing clients business.</span></p><br></li><li><p><span>Achieve individual and team monthly sales targets.</span></p><br></li><li><p><span>Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.</span></p><br></li><li><p><span>Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.</span></p><br></li><li><p><span>Provide proper feasibility study/analysis, documentation, etc. of all proposals.</span></p><br></li><li><p><span>Participate in achieving department’s scorecard goals including client satisfaction, revenue and performance metrics.</span></p><br></li><li><p><span>Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.</span></p><br></li><li><p><span>Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.</span></p><br></li><li><p><span>Research and understand the client's business needs and challenges.</span></p><br></li><li><p><span>Maintain high-level of customer loyalty and builds trust and integrity.</span></p><br></li><li><p><span>Manage funnels, forecast, and </span><span>seize </span><span>sales opportunities.</span></p><br></li><li><p><span>Identify upsell, cross-sell, renewal opportunities and customer representative regularly.</span></p><br></li><li><p><span>Maintain accurate managed customer records, keeping track of any contract updates and renewals</span></p><br></li><li><p><span>Collaborate with Presales/ Technical Team to identify and grow opportunities.</span></p><br></li><li><p><span>Maintain assigned internal & external KPI’s.</span></p><br></li><li><p><span>Perform all other related duties as assigned.</span></p><br></li></ul> <br> <br><br> Experience and Qualification <br> <ul><li><p><span>Minimum 3+ of experience in enterprise sales and key accounts management.</span></p><br></li><li><p><span>Telecom experience is a plus.</span></p><br></li><li><p><span>Bachelor’s degree in Sales, Marketing or any relevant field of study.</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <ul><li><p><span>Understanding of product line's technical offering and synergies between other product lines</span></p><br></li><li><p><span>Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale</span></p><br></li><li><p><span>Proven success in developing new business and generating sales leads by managing a territory and selling activities</span></p><br></li><li><p><span>Deep knowledge of markets where customers operate</span></p><br></li><li><p><span>Strong professional relationships with customers at all levels</span></p><br></li><li><p><span>Effective in pipeline and opportunity management process</span></p><br></li><li><p><span>Strong leadership and coaching skills</span></p><br></li><li><p><span>Excellent communicator</span></p><br></li><li><p><span>Expert in bidding, with a proven bidding track record</span></p><br></li><li><p><span>Proven record of successful negotiations </span></p><br></li></ul> <br> <br><br> Equal Employment Opportunity Statement <br> <p><span>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</span></p><br> <br> <br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Experience required</strong></p><ul><li>Proven expertise in the field of migrant protection and counter-trafficking/addressing transnational organized crime</li><li>Experience in capacity building and delivering trainings</li><li>Experience in developing capacity building and training material for stakeholders.</li></ul><p><strong>Education and/or skills required</strong></p><p>Master s degree in Political or Social Sciences, Migration Studies, International Relations and/or Law or a related field from an accredited academic institution with two years of relevant professional experience; or University degree in the above fields with four years of relevant professional experience</p><ol><li><p>Develop 3 training modules on counter-trafficking targeted for law enforcement officials (border management officials) and private sector. These modules contribute to frontline officials having increased capacity to identify and refer victims of trafficking and enhanced understanding on protection of potential and actual victims of trafficking in persons.</p></li><li><p>Develop a training programme based on existing core modules and train a pool of interpreters who work directly with potential and actual victims of trafficking in persons.</p></li><li><p>Work with IOM colleagues to support and coordinate the development of e-learning modules on counter-trafficking, based off pre-existing core modules, in both English and Arabic.</p></li><li><p>Deliver capacity building to Government officials and other stakeholders including awareness raising sessions based on existing and developed modules</p></li><li><p>Perform such other duties as may be assigned.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Master s degree in Political or Social Sciences, Migration Studies, International Relations and/or Law or a related field from an accredited academic institution with two years of relevant professional experience; or University degree in the above fields with four years of relevant professional experience</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Summary We re looking for a Specialist Category Management to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! The fresh food department includes Produce, Deli, Bakery, Meat & Poultry, Fish & Seafood, and Ready to eat.</p><p>What's On Your Plate?</p><ul><li>Assists FF Category Manager in: Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What Did We Order?</p><ul><li>You have at least 3+ years of experience in progressive development and management of multiple fresh food categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical fresh food knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB PURPOSE Updating and maintaining Bahrain International Airport (BIA) Master Plan in addition to support general airport planning projects for internal and external clients as part of business requirements of the company. This position holder has to have aviation terminal experience to support several concessions and tenant improvement projects at BAC.The Airport planner must have the ability to understand and develop the airport master plan. KEY RESPONSIBILITIES Supports aviation planning and design projects Within the boundary of Bahrain International Airport (BIA) and future aviation projects within the country, and Lead business development and proposal preparation efforts to help grow the aviation practice. Support the airport planning manager with a focus on growing, marketing, and delivering terminal area programs. Support in managing terminal planning projects at Bahrain International Airport, and any future aviation projects within the country. Deliver studies ranging from conceptual planning to schematic design of airport facilities. Closely coordinate with other BIA service lines. Support with written reports and deliverables for airport planning studies. Prepare and deliver presentations for dissemination of technical information to clients, stakeholders, and the public. EDUCATION / QUALIFICATIONS Bachelor s degree in Aviation Planning or Airport Planning and Management, Urban, Regional or City Planning, Engineering, Environmental Planning, Architecture or a related field. EXPERIENCE A minimum of 2 years experience in civil engineering. JOB SPECIFIC SKILLS & ATTRIBUTES Working knowledge of state and federal airport programs, criteria and standards. Working knowledge of airport planning and environmental document processes and preparation. Knowledge of FAA rules, regulations, guidelines, advisory circulars and related Airport planning documents. Demonstrated project management experience, including establishment of project scopes and budgets, managing tasks and workflows. Demonstrated experience working with community developments and zoning. Intermediate skill level using Microsoft Word, Outlook, PowerPoint and Excel. Familiarity with AutoCAD, GIS, SIMMOD, Path Planner; and possess an understanding of the appropriate level of graphic support needed to convey ideas, alternatives, and general information to the public About Application Process If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s): Resume/CV Passport-size photograph</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION / QUALIFICATIONS Bachelor s degree in Aviation Planning or Airport Planning and Management, Urban, Regional or City Planning, Engineering, Environmental Planning, Architecture or a related field. EXPERIENCE A minimum of 2 years experience in civil engineering. JOB SPECIFIC SKILLS & ATTRIBUTES Working knowledge of state and federal airport programs, criteria and standards. Working knowledge of airport planning and environmental document processes and preparation. Knowledge of FAA rules, regulations, guidelines, advisory circulars and related Airport planning documents. Demonstrated project management experience, including establishment of project scopes and budgets, managing tasks and workflows. Demonstrated experience working with community developments and zoning. Intermediate skill level using Microsoft Word, Outlook, PowerPoint and Excel. Familiarity with AutoCAD, GIS, SIMMOD, Path Planner; and possess an understanding of the appropriate level of graphic support needed to convey ideas, alternatives, and general information to the public</p><p></p></section>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong><br>
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We’re looking for a Specialist Category Management to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! The fresh food department includes Produce, Deli, Bakery, Meat & Poultry, Fish & Seafood, and<br>
Ready to eat.<br>
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<strong>What's On Your Plate?</strong><br>
Assists FF Category Manager in:</p><br><ul><li>Collect weekly price quotations from produce suppliers, compile data, and propose items allocations based on cost- supplier service levels</li><li>Collecting retail audit from competition</li><li>Generate daily/weekly availability performance, shrinkage, and sales reports to help drive category insights.</li><li>Set up, launch, and activate promotional campaigns directly within the internal promo tool.</li><li>Visit the central market and get update on new seasonal items available in market and decide on item selection</li><li>Visit to tMart stores to monitor freshness and quality</li><li>Work closely with the demand planners and the suppliers to ensure timely and efficient delivery of fresh food products.</li><li>Working on admin related duties like updating price changes, rank change content update on the app etc</li><li>Following up with suppliers on listings, pricing, product availability</li><li>Any other ad hoc requests from the manager</li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>You have at least 3+ years of experience in progressive development and management of multiple fresh food categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have technical fresh food knowledge that enables you to provide your manager with accurate information</li><li>Has decent commercial knowledge such as profitability, margin calculations and feasibility and benchmarking knowledge.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li></ul><br><br> </div>
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<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><p><strong><span>ROLE PURPOSE: </span></strong></p><br><br><p><span>The MENA Customer Service Performance & First Choice Tools Manager will report to the MENA CS Performance Senior Manager. This role focuses on executing customer service performance initiatives and enhancing the effectiveness of Voice Customer analysis across the MENA region. The position is vital in ensuring operational excellence and driving continuous improvement in customer service delivery as well as First Choice.</span></p><br><br><br><p><strong><span>YOUR TASKS:</span></strong></p><br><br><p><strong><span>CS Performance management:</span></strong></p><br><br><ul> <li><span>Assist in the implementation and monitoring of key performance indicators (KPIs) for customer service across the MENA region.</span></li> <li><span>Analyze performance data and provide actionable insights to regional and country teams to enhance service quality and customer experience.</span></li> <li><span>Develop and maintain dashboards and reporting tools to provide real-time insights into customer service performance for stakeholders.</span></li> <li><span>Implement corrective actions and improvement plans based on performance analysis, ensuring that teams are equipped to meet and exceed customer expectations.</span></li> <li><span>Support the identification of best practices and areas for improvement within customer service operations.</span></li> </ul><br><p><strong><span>First Choice Tools Management & Customer Feedback Analysis:</span></strong></p><br><br><ul> <li><span>Coordinate the deployment and utilization of First Choice tools and system “Voice”, ensuring alignment with regional objectives and business needs.</span></li> <li><span>Monitor the effectiveness of tools and processes, gathering feedback to recommend enhancements.</span></li> <li><span>Analyze customer feedback through surveys, reviews, and other channels to identify trends and areas for improvement.</span></li> <li><span>Utilize data analysis to assess customer satisfaction levels and pinpoint specific pain points in the customer journey.</span></li> <li><span>Collaborate with customer service teams to develop and implement strategies that address customer feedback, enhancing overall customer experience.</span></li> <li><span>Present structured analysis of customer requirements and propose solution/ program which aims to meet the needs of the customer.</span></li> <li><span>Analyze business processes, identify alternative solutions, assess feasibility and recommends new/ alternate approaches.</span></li> </ul><br><p><strong><span>Project Execution:</span></strong></p><br><br><ul> <li><span>Support the planning and execution of customer service and first choice projects and initiatives, ensuring they are delivered on time and within budget.</span></li> <li><span>Collaborate with cross-functional teams to facilitate project implementation and ensure alignment with overall business goals.</span></li> <li><span>Identify project risks and assist in implementing mitigation strategies.</span></li> </ul><br><p><strong><span>Other Role Areas</span></strong></p><br><br><p><strong><span>Continuous Improvement:</span></strong></p><br><br><ul> <li><span>Foster a culture of continuous improvement by encouraging teams to challenge the status quo and share innovative ideas.</span></li> <li><span>Conduct regular audits and reviews of customer service processes to identify improvement opportunities and share best practices.</span></li> </ul><br><br><p><strong><span>Liaison with other Stakeholders:</span></strong></p><br><br><ul> <li><span>Act as a liaison between regional customer service teams and CS/ First Choice Teams in MENA Countries, ensuring effective communication and collaboration on performance initiatives.</span></li> <li><span>Engage with internal stakeholders to gather requirements and feedback for continuous improvement of tools and processes.</span></li> </ul><br><br><p><strong><span>YOUR PROFILE:</span></strong></p><br><br><ul> <li><span>+7 years of experience in customer service Management and continuous improvement fields, demonstrating a strong background in enhancing operational performance and customer satisfaction. </span></li> <li><span>Proficiency in data visualization tools (Power Automate, Power Apps, PowerBI..etc)</span></li> <li><span>Advanced data analysis skills.</span></li> <li><span>Ability to translate complex data sets into visually appealing and informative visualizations.</span></li> <li><span>Excellent communication skills to effectively present data visualizations and insights.</span></li> <li><span>English (Proficiency)</span></li> <li><span>Arabic (Proficiency is a plus)</span></li> <li><span>Results-Driven Relationship Building: Cultivates strong relationships with key stakeholders, influences conflict resolution, and maintains a focus on achieving outcomes.</span></li> <li><span>Effective Communication and Objective Setting: Delivers clear verbal and written communication, facilitates discussions, and establishes challenging yet achievable goals for the team.</span></li> <li><span>Resource Alignment and Progress Monitoring: Aligns resources and organizational efforts to meet objectives while regularly reviewing and adjusting progress as needed.</span></li> <li><span>Continuous Improvement and Innovation Advocacy: Champions a culture of continuous improvement and innovation, inspiring teams through empowerment, accountability, and recognition.</span></li> <li><span>Subject Matter Expertise and Best Practices Leadership: Acts as a thought leader in customer service processes, developing high-quality services and solutions while reinforcing best practices across the function.</span></li> </ul><br><br><p><strong><span>OUR OFFER</span></strong><span>:</span></p><br><br><ul> <li><span>Strong career support in an international environment.</span></li> <li><span>Great culture and colleagues.</span></li> <li><span>Multifarious benefit programm.</span></li> </ul><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> </div>