Economic Analyst Jobs in Bahrain
71 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>About the Role
We are seeking an experienced Senior Portfolio & Options Risk Analyst to join a high-performing private investment office managing a concentrated technology-focused equity portfolio with an active options strategy.
This is a unique opportunity to work directly alongside the Principal as the primary analytical and risk partner, contributing to portfolio construction, derivatives oversight, and investment decision-making. The successful candidate will play a key role in the firm's long-term vision of evolving into a licensed Single Family Office.</p><br><p>Key Responsibilities</p><ul><li><p>Act as the independent risk counterweight by identifying downside risks and challenging investment assumptions through rigorous analysis.</p></li><li><p>Build and maintain quantitative stress-testing models covering market drawdowns, volatility expansion, liquidity events, and macroeconomic scenarios.</p></li><li><p>Perform deep fundamental analysis on concentrated equity positions to identify thesis risks.</p></li><li><p>Manage and optimize short-options strategies, including roll decisions, Greeks monitoring, and portfolio restructuring.</p></li><li><p>Oversee Interactive Brokers (IBKR) Portfolio Margin utilization, maintenance requirements, buying power, and liquidity management.</p></li><li><p>Assess macroeconomic developments, geopolitical events, and sector trends for portfolio impact.</p></li><li><p>Evaluate investment ideas before implementation and ensure analytical rigor.</p></li><li><p>Identify relative value opportunities and volatility mispricing across equities and options markets.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Candidate Requirements</p><ul><li><p>4–7 years of institutional experience in investment management, derivatives trading, treasury, asset management, hedge funds, or sophisticated family offices.</p></li><li><p>Candidates with 8–10 years of experience who remain technically hands-on are also encouraged to apply.</p></li><li><p>Proven experience managing short-options strategies through periods of significant market volatility.</p></li><li><p>Strong understanding of Portfolio Margin mechanics, options Greeks, and derivatives risk management.</p></li><li><p>Experience with Interactive Brokers (IBKR) Portfolio Margin is highly desirable.</p></li><li><p>Bachelor's degree in Finance, Mathematics, Engineering, Economics, or another quantitative discipline.</p></li><li><p>FRM qualification is preferred.</p></li><li><p>Strong analytical, quantitative, and independent decision-making abilities.</p></li></ul><br><p>Why Join Us?</p><ul><li><p>Work directly with the Principal on a sophisticated, high-conviction investment strategy.</p></li><li><p>Take ownership of portfolio risk across concentrated equity and derivatives positions.</p></li><li><p>Influence key investment decisions in a highly entrepreneurial environment.</p></li><li><p>Join at an early stage and help build a world-class investment office from the ground up.</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>VAM Systems is currently looking for Fraud Monitoring Analyst(Risk Management) for our Bahrain operations with the following skillsets & terms and conditions:</p><p>Experience : 0-2 Years</p><p>Education Accounting/ Banking & finance/ Economic/ Fraud/ etc</p><p>Job responsibilities</p><ul><li>Monitor constantly customer s transactional records to identify unauthorized transactions and fraudulent accounts based on the alerts generated in the fraud management system.</li><li>Action Alerts on assigned queue as per service level agreement to reduce potential losses.</li><li>Handle/ Resolve incoming fraud reporting from customer as per service level agreement to reduce potential losses.</li><li>understanding on various fraud type & Responsibility of taking up role in Fraud Monitoring</li><li>ability to communicate in Arabic and English with customer & Fraud Risk Management on the Fraud findings.</li><li>willingness to work 24/7 shift role</li></ul><p>Terms and conditions</p><p>Joining time frame: (15 - 30 days)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience : 0-2 Years</p><p>Education Accounting/ Banking & finance/ Economic/ Fraud/ etc</p><ul><li>ability to communicate in Arabic and English with customer & Fraud Risk Management on the Fraud findings.</li><li>willingness to work 24/7 shift role</li></ul><p></p></section>
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Company Description<br>Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong> Fraud Monitoring Analyst(Risk Management) </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Experience: 0-2 Years</strong></p><br><p><strong>Education</strong></p><br><p>Accounting/ Banking & finance/ Economic/ Fraud/ etc</p><br><p><strong>Job responsibilities</strong></p><br><ul><li>Monitor constantly customer’s transactional records to identify unauthorized transactions and fraudulent accounts based on the alerts generated in the fraud management system.</li><li>Action Alerts on assigned queue as per service level agreement to reduce potential losses.</li><li>Handle/ Resolve incoming fraud reporting from customer as per service level agreement to reduce potential losses.</li><li>understanding on various fraud type & Responsibility of taking up role in Fraud Monitoring</li><li>ability to communicate in Arabic and English with customer & Fraud Risk Management on the Fraud findings.</li><li>willingness to work 24/7 shift role</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame: (15 - 30 days)</strong></p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong> </p><br><p><strong>Joining time frame:</strong> <strong>maximum 4 weeks</strong></p><br><br><br> </div>
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<p><b>Tiered Approach</b></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><b>Tier 0</b>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><b>Tier 1</b>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><b>Tier 2</b>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><b>Tier 3 or no tier indicated</b>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><b>Background</b></p><br> <p>The United Nations Development Programme (UNDP) Country Office in the Kingdom of Bahrain operates within the context of a high-income, net-contributing country, where UNDP engagement is fully funded through government cost-sharing and aligned with national development priorities. Bahrain is implementing an ambitious national reform agenda under Bahrain Vision 2030 and the Government Programme (2023–2026), with a strong focus on economic diversification, fiscal sustainability, effective governance, environmental resilience, digital transformation, and inclusive human development. As a net contributor country, UNDP Bahrain maintains a lean operational footprint while delivering high-value technical assistance, policy advisory services, and innovation-driven solutions in support of national priorities.</p><br> <p>UNDP Bahrain’s programme is guided by the Country Programme Document (CPD) 2025–2029, approved by the UNDP Executive Board in January 2025, and is fully aligned with the United Nations Sustainable Development Cooperation Framework (UNSDCF) 2025–2029. The financial envelope for the 2025–2029 Country Programme Document (CPD) is structured around a total estimated cost of US 2.5 million for Economic Prosperity (Outcome 1) and US 5 million for Environmental Sustainability (Outcome 3). As of late 2025, the Country Office manages seven ongoing projects with a total remaining budget of approximately US$ 1.8 million. These initiatives are distributed across the three CPD outcomes: Outcome 1 (Economic Prosperity) and Outcome 3 (Environmental Sustainability) each account for about 37–38% of the project count, while Outcome 2 (Governance) makes up the remaining 25%. Notable projects Youth Leadership Program, King Hanad Ward for SDGs, National Human Development Report in partnership with DERASAT. A new generation of projects is expected to be developed under this Outcome. </p><br> <p>The CPD positions UNDP as a trusted strategic partner to the Government of Bahrain, contributing to UNSDCF outcomes through integrated, multi-sectoral interventions that address complex development challenges at the intersection of economic prosperity, governance and human rights, and environmental sustainability. Under the Country Programme Document (CPD) 2025–2029, UNDP Bahrain’s engagement is structured around three interrelated CPD pillars:</p><br> <p>(i) Economic prosperity and sustainable livelihoods;</p><br> <p>(ii) Effective governance, human rights, and access to justice; and</p><br> <p>(iii) Environmental sustainability and climate resilience.</p><br> <p>These pillars reflect national priorities under Bahrain Vision 2030 and the Government Programme (2023–2026), and constitute UNDP’s substantive contribution to the implementation of the United Nations Sustainable Development Cooperation Framework (UNSDCF) 2025–2029.</p><br> <p>To ensure coherence, integration, and efficient delivery within a lean Country Office structure, the Bahrain CO operationalizes the three CPD pillars through two integrated programme clusters. The first cluster brings together <b>economic transformation, sustainable livelihoods, and environmental sustainability</b>, The second cluster focuses on <b>governance, human rights, access to justice, and social inclusion</b>. </p><br> <p>This two-cluster delivery model enables the Country Office to manage complexity, promote synergies across CPD pillars, and apply a portfolio approach to programme design, implementation, and partnerships. Staff are therefore expected to work across thematic boundaries, contribute to integrated solutions, and support joint programming within the UN system, while ensuring results-based management, quality assurance, and alignment with national and UNSDCF priorities.</p><br> <p>Under the direct supervision of the Transition Manager (P4) and overall guidance of the Resident Representative and in close collaboration with the rest of the Country Office programme team, the Programme Analyst - Governance, Human Rights and Social Inclusion (GHRSI) will manage the oversight, accountability, and coordination of this programme area.</p><br> <p>The Programme Analyst is therefore entrusted with:</p><br> <ul> <li>Contributing to setting the strategic direction of the area and the overarching UNDP Country Office programme as it related to this thematic area. </li> <li>Aiding in the management and coordination of the programme portfolio and team.</li> <li>Forging and growing broad-based strategic partnerships, support to resource mobilization and strategic expansion.</li> <li>Provision of quality policy advice services to the Government and other relevant stakeholders, and facilitation of dynamic learning and knowledge that informs strategic programming and fuels programmatic impact. </li> </ul> <p>The <b>Programme Analyst </b>leads the Governance, Human Rights, and Social Inclusion cluster, providing strategic oversight and leadership to strengthen Bahrain's governance systems and rule of law. The role focuses on capacity building for judiciary and law enforcement, promoting gender equality. Additionally, the Analyst is responsible for fostering civic participation platforms for youth and women, managing partnerships with civil society and academia, and driving <b>resource mobilization</b> to ensure the portfolio's long-term sustainability. </p><br> <p>S/he endeavors to integrate the GHRSI cluster with the Economic Prosperity and Environment unit by fostering institutional innovation and evidence-based public sector management to support a responsive digital economy. This cross-cutting collaboration focuses on aligning digital transformation policies with international human rights standards and inclusive participation frameworks. Together, both clusters leverage data-driven policy and statistical capacity building to ensure that innovation pipelines remain equitable and leave no one behind</p><br> <p>The incumbent also works in strong collaboration with the Regional Hub in Amman, as well as other regional and global UNDP Hubs, and professional and knowledge networks. </p><br> <p>UNDP personnel are expected to embrace innovative thinking and work across units, functions, teams, and projects in multidisciplinary teams that actively connect knowledge and skills around issues to ensure higher programmatic coherence and drive transformative changes. </p><br> <p>The incumbent is expected to display innovation, problem solving, trouble shooting, active initiative, and a strong client orientation that encourages and rewards excellence in programme delivery and implementation. S/he might be required to undertake emerging tasks and additional duties as requested by senior management.</p><br> <p>UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.</p><br> <p><b>Duties and Responsibilities</b></p><br> <p><b>1) Substantively contribute to formulation and implementation of UNDP programme strategies and policies on Governance, Human Rights, Social Inclusion:</b><br> • Contribute to analysis of the political, social and economic situation in the country; and contribute collaborative inputs to the UN Common Country Assessment and Sustainable Development Cooperation Framework (UNCCA and UNSDCF) as well as to the preparation/revision of the Country Programme Document (CPD), Integrated Work Plan (IWP) and other strategic documents.<br> • Contribute to operationalizing UNSDCF/ CPD in collaboration with the main partners and other UN Agencies.<br> • Ensure implementation of relevant programme Standard Operating Procedures (SOPs) to ensure the effectiveness of CO business processes. <br> • Analyze and synthesize proposals in assigned programme areas.<br> • Provides input into the integrated design of new development interventions (e.g., projects, etc.).<br> • Liaises with national and international partners, etc. in strategic programme areas of cooperation.<br> • Engages with colleagues in the Amman Regional Hub and Headquarters to apply in country programming new global and regional initiatives, polices and knowledge products that further the Governance, Human Rights and Social Inclusion programme.</p><br> <p><b>2) Ensure effective management of the CO programme within the assigned thematic/sector areas focusing on quality assurance and risk management from formulation to implementation of the country programme:</b><br> • Contribute to design and formulation of CO programme, translate UNDP priorities into local interventions, and oversee programme implementation with the implementing partners within the assigned programme areas. Ensure that design and formulation of programme considers societal digital technology risks and opportunities and other future signals.<br> • Oversee planning, budgeting, implementation and monitoring of the assigned programme areas; and track use of financial resources in accordance with UNDP rules and regulations. Ensure digital technology solutions in programme implementation are managed towards scalability and sustainability in line with UNDP’s digital standards.<br> • Ensure effective application of results-based management tools and track achievement of strategic results.<br> • Ensure the effective use of data in programme implementation, across the data lifecycle; and ensure effective monitoring, evaluation and learning on programme impact. <br> • Support trends analysis for future informed and anticipatory programming.<br> • Follow up on audit recommendations and ensure the implementation of management responses.<br> • Prepare and aggregate reports on activities, outputs and outcomes, including donor and corporate reports.<br> • Support the rollout of new initiatives and programmes including through presentation of the project to PAC; finalize contribution agreements; and determine required revisions.</p><br> <p><b>3) Ensure creation of strategic partnerships and implementation of the resource mobilization strategy:</b><br> • Develop partnerships with the UN Agencies, international financial institutions (IFIs), government institutions, donors, private sector (if applicable to CO), and civil society in assigned programme/ thematic areas. <br> • Identify strategic programme areas of cooperation including joint programming. <br> • Analyze and research information on donors, prepare substantive briefs on possible areas of cooperation, identify opportunities for initiation of new projects, and substantively contribute to Country office resource mobilization efforts. <br> • Support development of portfolios and Country office pipeline including through the design of Programme/Project documents, concept notes, proposals, and cross-sectoral coordination in assigned areas to bring resources for projects.<br> </p><br> <p><b>4) Ensure provision of top-quality advisory services and facilitation of knowledge building and management:</b><br> • Facilitates regular coordination and integration across programme thematic areas and different thematic teams within UNDP Bahrain to ensure a holistic and integrated approach to the Governance, Human Rights and Social Inclusion Thematic area. <br> • Continuously stimulates and leads by example a culture of innovative thinking, “out-of-the box” approaches, cross-thematic collaboration and dynamic learning among the entire Governance, Human Rights and Social Inclusion Thematic area Programme team, as well as with the UNDP team and external stakeholders. <br> • Facilitates and promotes dynamic learning, sensemaking and generation of intelligence that help more impactful implementation, programming and decision-making within the Governance, Human Rights and Social Inclusion thematic area team. <br> • Based on a forward-looking programmatic perspective, continuously identifies strategic capacity gaps and needs within the Governance, Human Rights and Social Inclusion thematic area programme team and facilitates regular advancement of capabilities and skills. <br> • Self-advances knowledge and skills, readily learns from internal and external stakeholders, as well as embraces and promotes new development thinking and approaches. <br> • Works with the Strategic Innovation Unit in GPN to design and apply innovative solutions and approaches that can accelerate system change. <br> • Engages actively and encourages the programme team to access regional and global knowledge networks and communities of practitioners to learn and contribute to UNDP knowledge-sharing. <br> </p><br> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Under exigencies of service, backstop the Programme Analyst in other thematic area.</p><br> <p><br> Supervisory/Managerial Responsibilities: One Programme Associate.<br> </p><br> <p><b>Competencies</b></p><br> <i><b>Core</b></i> <br> <p><b>Achieve Results:</b></p><br> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <p><b>Think Innovatively:</b></p><br> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <p><b>Learn Continuously</b></p><br> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <p><b>Adapt with Agility </b></p><br> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <b>Act with Determination </b> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <p><b>Engage and Partner</b></p><br> LEVEL 2: Is facilitator/integrator, bring Governance, Human Rights and Social Inclusion together, build/maintain coalitions/partnerships <br> <p><b>Enable Diversity and Inclusion</b></p><br> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making <br> <p><i><b>Cross-Functional & Technical competencies :</b></i></p><br> <i><b>Thematic Area</b></i> <i><b>Name</b></i> <i><b>Definition</b></i> <br> <i><b>Business Direction & Strategy</b></i> System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system <br> <i><b>Partnership Management</b></i> Strategic Engagement Ability to capture and sustain attention, interest and agreement of high-level, influential policy and decision makers and secure their buy-in of high-level vision and objectives <br> <i><b>Business Development</b></i> Knowledge Facilitation <p>Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information and ideas. </p><br> <p>Knowledge of tools and approaches to stimulate active participation, contribution, and exchange.</p><br> <br> <i><b>Business Management</b></i> Results-Based Management <p>Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. </p><br> <p>Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.</p><br> <br> <i><b>Business Management</b></i> Portfolio Management <p>Ability to select, priorities and control the organization's programmes and projects in line with its strategic objectives and capacity Ability to balance the implementation of change initiatives with regular activities for optimal return on investment. </p><br> <p>Knowledge and understanding of key principles of project, programme, and portfolio management.</p><br> <br> <i><b>2030 Agenda: Peace</b></i> Governance Inclusion and Participation <br> <i><b>2030 Agenda: People</b></i> Gender Gender Equality and Institutional Transformation <br> <p><b>Required Skills and Experience</b></p><br> <p><i><b>Education:</b></i></p><br> <ul> <li>An advanced university degree (master’s degree or equivalent) in Economics, International Development Political, Social Science, Social Affairs, Law, International Relations or related field, is required. Or</li> <li>A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.</li> </ul> <p><i><b>Experience, Knowledge, and Skills:</b></i></p><br> <ul> <li>Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of progressively responsible experience in thematic area of Governance, Human Rights and Social Inclusion is required. </li> <li>Experience at the national level in providing policy and substantive advisory services is required.</li> <li>Hands-on experience in design, monitoring and evaluation of development projects is required.</li> <li>Proven experience in handling coordination among various professionals and regional teams is required. </li> <li>Track record of engagement with United Nations, other development actors or donors is required.</li> <li>Experience in integrated programming with good knowledge of UNDP's corporate policies and programmes is desirable.</li> <li>Strong familiarity with ERP systems, especially in programme management functionalities is an asset.</li> <li>Experience in resource mobilization is an asset. </li> <li>Experience in project/programme risk management is an advantage. </li> <li>Experience in supporting resilient livelihoods and /or sustainable economic development related programmes/projects is an asset. </li> </ul> <p><i><b>Language requirements:</b></i></p><br> <ul> <li>Fluency in English and Arabic is required. <br> </li> </ul> <p><b>Equal opportunity</b></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities </p> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB PURPOSE To lead the design, implementation, and continuous optimization of Gulf Air Group network and communication infrastructure including LAN, WLAN, WAN, VoIP, and inflight connectivity, airport Network & communication systems ensuring maximum performance, availability, and resilience across all data and voice services. The Senior Analyst serves as a subject matter expert, driving technical standards, overseeing complex projects, maintaining infrastructure documentation, and providing escalation support to ensure the organization's connectivity systems meet operational and business demands. KEY RESPONSIBILITIES Plan, design, and implement robust network architectures considering scalability, security, and performance in alignment with Gulf Air Group's strategic direction Select appropriate hardware, software, and protocols; develop and enforce network standards across enterprise infrastructure Manage, configure, and maintain core network infrastructure including routers, switches, firewalls, wireless controllers, and load balancers Ensure ongoing network operation through regular maintenance, updates, patches, troubleshooting, and quarterly health checks Implement and maintain security measures including firewall environments in line with cybersecurity policy; monitor access and enforce compliance Optimize network performance by monitoring traffic patterns, identifying bottlenecks, and implementing efficiency improvements Maintain vendor portal registration to track vulnerabilities, bugs, and EOL notices; upgrade equipment to latest stable firmware Develop and implement disaster recovery and backup strategies to minimize downtime and data loss Maintain accurate documentation of network configurations, changes, troubleshooting procedures, and performance reports Migrate Network & Communication services to cloud-based platforms where feasible, ensuring seamless transition aligned with Gulf Air Group's digital transformation roadmap Leverage AI and automation technologies to enhance monitoring, incident management, capacity planning, and predictive maintenance Manage infrastructure vendor contracts, maintenance agreements, and software licenses; ensure renewals are initiated well in advance to prevent lapses or service disruption Lead RFP and tender processes for infrastructure procurements including technical evaluation and award recommendations Manage and monitor connectivity services across all outstations including airport offices, check-in counters, and Gulf Air remote locations Review outstation Network & Communication services regularly; provide technical recommendations for upgrades, new procurements, and service improvements Supervise Airport connectivity for Departure Control and Reservation systems at Gulf Air Airports Manage and coordinate call collection services at outstations ensuring effective routing to the Gulf Air Bahrain Contact Center based on business needs. Manage, assign, and oversee outstation projects and tasks ensuring delivery on time and within budget Manage outstation WAN, ISP, and remote connectivity contracts; monitor vendor SLA performance and ensure renewals are completed on time without delays or service gaps Lead tender and RFP processes for outstation connectivity solutions including technical evaluation and procurement recommendations Interact with management, users, and vendors to determine requirements and deliver effective solutions Create required documentation including RFPs, business cases, tender evaluations, technical reports, project plans, and policies & procedures Manage and monitor inflight connectivity services across the aircraft fleet ensuring service availability, performance, and customer experience Plan, deploy, test, and optimize inflight connectivity and satellite solutions in coordination with vendors and internal teams Resolve inflight connectivity incidents promptly; coordinate with service providers to implement service enhancements Manage inflight connectivity contracts and service provider agreements; track SLA performance and ensure renewals and renegotiations are completed ahead of expiry without delays Lead technical evaluation and RFP processes for inflight connectivity platform upgrades or new service provider selections Stay current with emerging inflight connectivity technologies, industry trends, and best practices Plan, design, implement, and support IP Telephony infrastructure including Contact Center solutions Manage and support airport eLTE network, Distributed Antenna System (DAS), VHF and HF ensuring reliable, secure, and resilient communications Plan, deploy, test, and optimize eLTE, DAS, VHF, HF, and SITA/ARINC communication solutions Secure communication systems by establishing and enforcing policies and monitoring access for all required compliances Manage vendor contracts and maintenance agreements for all communication platforms; proactively track expiry dates and ensure renewals are executed on time to avoid operational gaps Lead procurement and tender activities for communication system upgrades including RFP preparation and technical assessment of vendor proposals Coach and develop team members to ensure delivery of superior user experience; act as communication conduit between frontline staff and management Manage the team call-out roster and ensure adequate operational coverage at all times.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION / QUALIFICATIONS Bachelor s degree in Communication and Computer Engineering, or an equivalent major in the related field. IT certification ITIL, Cisco routing and switching and/or security (CCNA, CCNP and /or CCIE), F5 BIG-IP Administrator, Palo Alto, Huawei AWS certified solutions architect associate or any other IT specific certification is an advantage. EXPERIENCE Minimum 2 years of experience in IT. Experience of managing heterogeneous network on large systems. Experience of working in a team that delivers a high availability service.</p><p></p></section>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong> Business Analyst /System Analyst </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Skills</strong></p><br><ul><li>Minimum experience required: 0–3 years.</li><li>Gather and analyze business and user requirements.</li><li>Prepare functional and technical specifications.</li><li>Perform process mapping, gap analysis, and system workflow design.</li><li>Support testing, validation, and user training activities.</li><li>Monitor system performance and recommend improvements.</li></ul><br><br> </div>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong>Business Analyst </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Educational & Professional Requirements</strong></p><br><ul><li>Bachelor’s degree in Computer Science / Engineering or related field.</li></ul><p><strong>Certifications </strong></p><br><ul><li>CBAP (Certified Business Analysis Professional) or equivalent, Agile BA Certification, AI Product Management (optional)</li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Educational & Professional Requirements</strong></p>
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<li>Bachelor s degree in Computer Science / Engineering or related field.</li>
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<p><strong>Certifications</strong></p>
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<li>CBAP (Certified Business Analysis Professional) or equivalent, Agile BA Certification, AI Product Management (optional)</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>VAM Systems</strong> is currently looking for <strong>Business Analyst</strong> for our <strong>Bahrain</strong> operations with the following skillsets & terms and conditions:</p><p></p></section>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong>Business Analyst </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Educational & Professional Requirements</strong></p><br><ul><li>Bachelor’s degree in Computer Science / Engineering or related field.</li></ul><p><strong>Certifications </strong></p><br><ul><li>CBAP (Certified Business Analysis Professional) or equivalent, Agile BA Certification, AI Product Management (optional)</li></ul><br><br> </div>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong>System Analyst </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Skills</strong></p><br><ul><li>Minimum experience required: 0–3 years.</li><li>Gather and analyze business and user requirements.</li><li>Prepare functional and technical specifications.</li><li>Perform process mapping, gap analysis, and system workflow design.</li><li>Support testing, validation, and user training activities.</li><li>Monitor system performance and recommend improvements.</li></ul><br><br> </div>
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Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong>System Analyst </strong>for our<strong> Bahrain </strong>operations with the following skillsets & terms and conditions:</p><br><p><strong>Skills</strong></p><br><ul><li>Minimum experience required: 0–3 years.</li><li>Gather and analyze business and user requirements.</li><li>Prepare functional and technical specifications.</li><li>Perform process mapping, gap analysis, and system workflow design.</li><li>Support testing, validation, and user training activities.</li><li>Monitor system performance and recommend improvements.</li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">Job Description <div> <p>The Security Analyst will participate and be part of information security monitoring and incident handling team in order to monitor and manage all information security incidents and risks and solve them as per the business security requirements. The Security Analyst will work and follow-up with the IT Teams and other Business Units to develop action plans to mitigate identified vulnerabilities and promote security initiatives.</p> <p>Key Activities Include:</p> <ul> <li>Work as part of 24x7 security operation team</li> <li>Monitor the Security Information and Event Management System (SIEM) and follow up all related security incidents and events.</li> <li>Follow the day-to-day operations related to own job to ensure continuity of work</li> <li>Respond to security incidents and report on incident handling and resolution.</li> <li>Participate in forensic analysis and data recovery, and penetration testing.</li> <li>Perform daily security analysis and scanning and assessment for information security risks, threats and vulnerabilities.</li> <li>Proactive research to identify and understand new threats, vulnerabilities, and exploits.</li> <li>Configuration and administration of security systems and tools.</li> <li>Define and evaluate security technologies required to ensure safe technology operation and detection of cyber-attack.</li> <li>Provide the security recommendations on actions which assist in improving security posture within CLIENT Environment.</li> <li>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</li> <li>Participating in reviewing and documenting computer security and emergency gate identified vulnerabilities and promote security initiatives.</li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li> <strong>Bachelor s degree</strong> in IT, Engineering</li> <li> <strong>4+ years</strong> of experience in IT/Security operations or SOC role.</li> <li> <strong>Network+,</strong> CCNA R&S, Security +,<strong> Linux security</strong>, windows security or forensics training is plus.</li> <li>Professional Security certification preferred (<strong>CIHE</strong>, CEH, <strong>CPTE</strong>, or equivalent).</li> <li>Knowledge and experience in network switches, routers and firewalls</li> <li>Knowledge of Microsoft Word, Project, Excel, Access,</li></ul></div><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Security Analyst will participate and be part of information security monitoring and incident handling team in order to monitor and manage all information security incidents and risks and solve them as per the business security requirements. The Security Analyst will work and follow-up with the IT Teams and other Business Units to develop action plans to mitigate identified vulnerabilities and promote security initiatives. Key Activities Include: Work as part of 24x7 security operation team Monitor the Security Information and Event Management System (SIEM) and follow up all related security incidents and events. Follow the day-to-day operations related to own job to ensure continuity of work Respond to security incidents and report on incident handling and resolution. Participate in forensic analysis and data recovery, and penetration testing. Perform daily security analysis and scanning and assessment for information security risks, threats and vulnerabilities. Proactive research to identify and understand new threats, vulnerabilities, and exploits. Configuration and administration of security systems and tools. Define and evaluate security technologies required to ensure safe technology operation and detection of cyber-attack. Provide the security recommendations on actions which assist in improving security posture within CLIENT Environment. Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Participating in reviewing and documenting computer security and emergency gate identified vulnerabilities and promote security initiatives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in IT, Engineering 4+ years of experience in IT/Security operations or SOC role. Network+, CCNA R&S, Security +, Linux security , windows security or forensics training is plus. Professional Security certification preferred ( CIHE , CEH, CPTE , or equivalent). Knowledge and experience in network switches, routers and firewalls Knowledge of Microsoft Word, Project, Excel, Access,</p><p></p></section>
<h2 class="h5">Job description</h2>
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<span>We are looking for a proactive and analytical Business Analyst to support the performance and growth of a leading destination in Bahrain.<br> In this role, you will be responsible for analyzing customer behavior, operational performance, and business trends to identify opportunities for improvement.<br> You will turn data into actionable insights, recommend initiatives to enhance customer experience and revenue, and support the execution of key business projects.<br> Main Responsibilities Analyze visitor, membership, and revenue data to identify trends and opportunities.<br> Monitor customer behavior, including patterns, and spending habits.<br> Prepare reports and dashboards to track business performance and key metrics.<br> Develop recommendations to improve customer experience, increase engagement, and drive revenue growth.<br> Support the implementation and tracking of business improvement initiatives.<br> Coordinate with operations, finance, marketing, and leadership teams to gather data and execute projects.<br> Evaluate the effectiveness of promotions, events, and new initiatives.<br> Conduct market research and benchmark industry trends and best practices.<br> Provide ad-hoc analysis and operational support to management.<br> 2–5 years of experience in business analysis, operations, financial analysis, consulting, or a related role.<br> Strong analytical and problem-solving skills.<br> Advanced proficiency in Microsoft Excel or Google Sheets.<br> Ability to interpret data and translate insights into practical recommendations.<br> Strong organizational and project coordination skills.<br> Excellent communication and stakeholder management abilities.<br> Self-motivated, detail-oriented, and comfortable working in a fast-paced environment.<br> Experience in hospitality, leisure, retail, or customer-facing industries is a plus.<br> Based in Bahrain.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p><span><span><span><span><b>Production Support Analyst - Payments</b></span></span></span></span><br></p><br><p><span><span><span><span><b>Position Overview:</b></span></span></span></span></p><br><p><span><span><span><span>We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.</span></span></span></span><br></p><br><p><span><span><span><span><b>Key Responsibilities:</b></span></span></span></span></p><br><ul><li><span><span><span><span><b>Stakeholder Management:</b> Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.</span></span></span></span></li><li><span><span><span><span><b>Client Communication:</b> Serve as a technical point of contact for clients, providing timely updates and "heads-up" notifications on production issues via Symphony and other official communication channels.</span></span></span></span></li><li><span><span><span><span><b>Production Monitoring:</b> Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.</span></span></span></span></li><li><span><span><span><span><b>Incident Management:</b> Understand and analyze the complete payment lifecycle to effectively troubleshoot and escalate incidents to the next level of support when necessary.</span></span></span></span></li><li><span><span><span><span><b>Initiative & Analytics:</b> Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.</span></span></span></span></li><li><span><span><span><span><b>Documentation:</b> Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.~</span></span></span></span><br></li></ul><p><span><span><span><span><b>Required Qualifications:</b></span></span></span></span></p><br><ul><li><span><span><span><span><b>Technical Proficiency:</b></span></span></span></span><ul><li><span><span><span><span>Strong hands-on experience with <b>SQL</b> and tools like <b>SQL Developer</b>.</span></span></span></span></li><li><span><span><span><span>Proficiency with <b>MongoDB</b> and tools such as <b>Compass</b>.</span></span></span></span></li><li><span><span><span><span>Demonstrated experience with monitoring tools, specifically <b>ITRS Geneos</b> and <b>Grafana</b>.</span></span></span></span></li><li><span><span><span><span>Experience with IT Service Management (ITSM) ticketing tools, such as <b>ServiceNow</b>.</span></span></span></span></li></ul></li><li><span><span><span><span><b>Communication Skills:</b> Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Proficiency with standard communication channels including <b>Outlook</b> and <b>Microsoft Teams</b>.</span></span></span></span></li><li><span><span><span><span><b>Analytical Skills:</b> Proven ability to analyze complex technical issues and identify root causes.</span></span></span></span></li><li><span><span><span><span><b>Motivation & Drive:</b> A self-motivated individual who is eager to take ownership, drive initiatives, and perform well in a high-pressure, dynamic production environment.</span></span></span></span><br></li></ul><p><span><span><span><span><b>Desired Qualifications:</b></span></span></span></span></p><br><ul><li><span><span><span><span><b>Domain Knowledge:</b> Experience in the payments domain is highly desirable.</span></span></span></span></li><li><span><span><span><span><b>End-to-End Understanding:</b> A strong conceptual understanding of the entire payment processing flow.</span></span></span></span></li></ul><p><span><span><span><b>Monitoring Skills: </b>ITRS , Grafana, Kibana</span></span></span><br></p><br><p><span><span><span><b>Technical Skills: </b></span></span></span></p><br><ul><li><span><span><span>Database: PL/SQL, Oracle/MSSQL/Mongo DB, Query Tuning</span></span></span></li><li><span><span><span>OS / platform: Python, Mongo DB, Linux, Cloud understanding</span></span></span><br></li></ul><p><span><span><span><b>Domain:</b> Payment lifecycle understanding, SWIFT/ISO 20022, PCI DSS, Settlement</span></span></span><br></p><br><p><span><span><span><b>Good to have:</b></span></span></span></p><br><ul><li><span><span><span>Good Communication skills</span></span></span></li><li><span><span><span>Stakeholder management </span></span></span></li><li><span><span><span>Incident Management</span></span></span></li><li><span><span><span>Team player</span></span></span></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span><span><b>Production Support Analyst - Payments</b></span></span></span></span><br> </p><br><br><p><span><span><span><span><b>Position Overview:</b></span></span></span></span></p><br><br><p><span><span><span><span>We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.</span></span></span></span><br> </p><br><br><p><span><span><span><span><b>Key Responsibilities:</b></span></span></span></span></p><br><br><ul><li><span><span><span><span><b>Stakeholder Management:</b> Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.</span></span></span></span></li><li><span><span><span><span><b>Client Communication:</b> Serve as a technical point of contact for clients, providing timely updates and "heads-up" notifications on production issues via Symphony and other official communication channels.</span></span></span></span></li><li><span><span><span><span><b>Production Monitoring:</b> Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.</span></span></span></span></li><li><span><span><span><span><b>Incident Management:</b> Understand and analyze the complete payment lifecycle to effectively troubleshoot and escalate incidents to the next level of support when necessary.</span></span></span></span></li><li><span><span><span><span><b>Initiative & Analytics:</b> Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.</span></span></span></span></li><li><span><span><span><span><b>Documentation:</b> Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.~</span></span></span></span><br> </li></ul><p><span><span><span><span><b>Required Qualifications:</b></span></span></span></span></p><br><br><ul><li><span><span><span><span><b>Technical Proficiency:</b></span></span></span></span><ul><li><span><span><span><span>Strong hands-on experience with <b>SQL</b> and tools like <b>SQL Developer</b>.</span></span></span></span></li><li><span><span><span><span>Proficiency with <b>MongoDB</b> and tools such as <b>Compass</b>.</span></span></span></span></li><li><span><span><span><span>Demonstrated experience with monitoring tools, specifically <b>ITRS Geneos</b> and <b>Grafana</b>.</span></span></span></span></li><li><span><span><span><span>Experience with IT Service Management (ITSM) ticketing tools, such as <b>ServiceNow</b>.</span></span></span></span></li></ul></li><li><span><span><span><span><b>Communication Skills:</b> Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Proficiency with standard communication channels including <b>Outlook</b> and <b>Microsoft Teams</b>.</span></span></span></span></li><li><span><span><span><span><b>Analytical Skills:</b> Proven ability to analyze complex technical issues and identify root causes.</span></span></span></span></li><li><span><span><span><span><b>Motivation & Drive:</b> A self-motivated individual who is eager to take ownership, drive initiatives, and perform well in a high-pressure, dynamic production environment.</span></span></span></span><br> </li></ul><p><span><span><span><span><b>Desired Qualifications:</b></span></span></span></span></p><br><br><ul><li><span><span><span><span><b>Domain Knowledge:</b> Experience in the payments domain is highly desirable.</span></span></span></span></li><li><span><span><span><span><b>End-to-End Understanding:</b> A strong conceptual understanding of the entire payment processing flow.</span></span></span></span></li></ul><br><p><span><span><span><b>Monitoring Skills: </b>ITRS , Grafana, Kibana</span></span></span><br> </p><br><br><p><span><span><span><b>Technical Skills: </b></span></span></span></p><br><br><ul><li><span><span><span>Database: PL/SQL, Oracle/MSSQL/Mongo DB, Query Tuning</span></span></span></li><li><span><span><span>OS / platform: Python, Mongo DB, Linux, Cloud understanding</span></span></span><br> </li></ul><p><span><span><span><b>Domain:</b> Payment lifecycle understanding, SWIFT/ISO 20022, PCI DSS, Settlement</span></span></span><br> </p><br><br><p><span><span><span><b>Good to have:</b></span></span></span></p><br><br><ul><li><span><span><span>Good Communication skills</span></span></span></li><li><span><span><span>Stakeholder management </span></span></span></li><li><span><span><span>Incident Management</span></span></span></li><li><span><span><span>Team player</span></span></span></li></ul><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><u><b>Senior Production Support Analyst - Payments</b></u></p><br><br><br><p><u><b><span>Job Description: </span></b></u></p><br><br><p><span>We are seeking a seasoned and highly motivated Production Support Lead to guide our payments hyper-care team. This role is pivotal in ensuring the unwavering stability, integrity, and performance of our mission-critical payment systems. The ideal candidate is a proactive leader and a sophisticated problem-solver with a robust technical background, exceptional communication skills, and a proven ability to thrive in a fast-paced, global environment. You will be responsible for not only technical resolution but also for leading a team and managing high-stakes stakeholder interactions.</span><br> </p><br><br><p><span><b>Key Responsibilities:</b></span></p><br><br><ul><li><span><b>Team Leadership & Management:</b></span><ul><li><span>Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement.</span></li><li><span>Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness.</span><br> </li></ul></li><li><span><b>Escalation & Incident Command:</b></span><ul><li><span>Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients.</span></li><li><span>Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution.</span><br> </li></ul></li><li><span><b>Stakeholder & Client Communication:</b></span><ul><li><span>Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership.</span></li><li><span>Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence.</span><br> </li></ul></li><li><span><b>Technical & Strategic Oversight:</b></span><ul><li><span>Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues.</span></li><li><span>Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability.</span><br> </li></ul></li><li><span><b>Process & Documentation:</b></span><ul><li><span>Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices.</span><br> </li></ul></li></ul><p><span><b>Required Qualifications:</b></span></p><br><br><ul><li><span><b>Experience:</b></span><ul><li><span>Significant experience in a production support role.</span><br> </li></ul></li><li><span><b>Technical Proficiency:</b></span><ul><li><span>Strong hands-on experience with <b>SQL</b> (e.g., SQL Developer) and <b>MongoDB</b> (e.g., Compass).</span></li><li><span>Demonstrated expertise with enterprise monitoring tools, specifically <b>ITRS Geneos</b> and/or <b>Grafana</b>.</span></li><li><span>Deep experience with IT Service Management (ITSM) ticketing tools, such as <b>ServiceNow</b>.</span><br> </li></ul></li><li><span><b>Leadership & Communication:</b></span><ul><li><span>Proven ability to lead a technical team, manage schedules, and handle escalations.</span></li><li><span>Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives.</span></li><li><span>Proficiency with standard corporate communication channels including <b>Outlook</b> and <b>Microsoft Teams</b>.</span><br> </li></ul></li><li><span><b>Analytical & Drive:</b></span><ul><li><span>Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues.</span></li><li><span>A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure.</span><br> </li></ul></li></ul><p><span><b>Desired Qualifications:</b></span></p><br><br><ul><li><span><b>Domain Knowledge:</b> Extensive experience in the payments domain is highly desirable.</span></li><li><span><b>End-to-End Understanding:</b> A deep, architectural understanding of the entire payment processing flow.</span></li></ul><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p><u><b>Senior Production Support Analyst - Payments</b></u></p><br><p><u><b><span>Job Description: </span></b></u></p><br><p><span>We are seeking a seasoned and highly motivated Production Support Lead to guide our payments hyper-care team. This role is pivotal in ensuring the unwavering stability, integrity, and performance of our mission-critical payment systems. The ideal candidate is a proactive leader and a sophisticated problem-solver with a robust technical background, exceptional communication skills, and a proven ability to thrive in a fast-paced, global environment. You will be responsible for not only technical resolution but also for leading a team and managing high-stakes stakeholder interactions.</span><br></p><br><p><span><b>Key Responsibilities:</b></span></p><br><ul><li><span><b>Team Leadership & Management:</b></span><ul><li><span>Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement.</span></li><li><span>Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness.</span><br></li></ul></li><li><span><b>Escalation & Incident Command:</b></span><ul><li><span>Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients.</span></li><li><span>Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution.</span><br></li></ul></li><li><span><b>Stakeholder & Client Communication:</b></span><ul><li><span>Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership.</span></li><li><span>Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence.</span><br></li></ul></li><li><span><b>Technical & Strategic Oversight:</b></span><ul><li><span>Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues.</span></li><li><span>Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability.</span><br></li></ul></li><li><span><b>Process & Documentation:</b></span><ul><li><span>Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices.</span><br></li></ul></li></ul><p><span><b>Required Qualifications:</b></span></p><br><ul><li><span><b>Experience:</b></span><ul><li><span>Significant experience in a production support role.</span><br></li></ul></li><li><span><b>Technical Proficiency:</b></span><ul><li><span>Strong hands-on experience with <b>SQL</b> (e.g., SQL Developer) and <b>MongoDB</b> (e.g., Compass).</span></li><li><span>Demonstrated expertise with enterprise monitoring tools, specifically <b>ITRS Geneos</b> and/or <b>Grafana</b>.</span></li><li><span>Deep experience with IT Service Management (ITSM) ticketing tools, such as <b>ServiceNow</b>.</span><br></li></ul></li><li><span><b>Leadership & Communication:</b></span><ul><li><span>Proven ability to lead a technical team, manage schedules, and handle escalations.</span></li><li><span>Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives.</span></li><li><span>Proficiency with standard corporate communication channels including <b>Outlook</b> and <b>Microsoft Teams</b>.</span><br></li></ul></li><li><span><b>Analytical & Drive:</b></span><ul><li><span>Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues.</span></li><li><span>A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure.</span><br></li></ul></li></ul><p><span><b>Desired Qualifications:</b></span></p><br><ul><li><span><b>Domain Knowledge:</b> Extensive experience in the payments domain is highly desirable.</span></li><li><span><b>End-to-End Understanding:</b> A deep, architectural understanding of the entire payment processing flow.</span></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b><i><span>Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.</span></i></b></p><br><br><br><p>The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.<br><b><u>Responsibilities:</u></b></p><br><br><ul><li>The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.</li><li>Maintains application systems that have completed the development stage and are running in the daily operations of the firm.</li><li>Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.</li><li>Start of day checks, continuous monitoring, and regional handover.</li><li>Perform same day risk reconciliations</li><li>Develop and maintain technical support documentation.</li><li>Identifies ways to maximize the potential of the applications used</li><li>Assess risk and impact of production issues and escalate to business and technology management in a timely manner.</li><li>Ensures that storage and archiving procedures are in place and functioning correctly</li><li>Formulates and defines scope and objectives for complex application enhancements and problem resolution</li><li>Reviews and develops application contingency planning to ensure availability to users.</li><li>Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.</li><li>Participate in application releases, from development, testing and deployment into production.</li><li>Engages in post implementation analysis to ensure successful system design and functionality.</li><li>Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.</li><li>Ensures essential procedures are followed and helps to define operating standards and processes.</li><li>Act as a liaison between users/traders, interfacing internal technology groups and vendors.</li><li>Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.</li><li>Acts as advisor or coach to new or lower level analysts.</li><li>Provides evaluative judgment based on analysis of factual information in complicated and unique situations.</li><li>Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.</li><li>Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>Performs other duties and functions as assigned.</li><li><span>Has the ability to operate with a limited level of direct supervision. </span></li><li><span>Can exercise independence of judgement and autonomy. </span></li><li><span>Acts as SME to senior stakeholders and /or other team members.</span></li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><br><p><b><u>Recommended Qualifications:</u></b></p><br><br><ul><li>Proven experience in an Application Support role.</li><li>Experience installing, configuring or supporting business applications.</li><li>Experience in OpenShift, Mongo Database and PL/SQL.</li><li>Experience with some programming languages and willingness/ability to learn.</li><li>Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization</li><li>Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.</li><li>Demonstrated analytical skills</li><li>Issue tracking and reporting using tools</li><li>Knowledge/ experience of problem Management Tools.</li><li>Knowledge/ experience of monitoring Tools such as ITRS or Application performance monitoring tools such as AppDynamics.</li><li>Good all-round technical skills</li><li>Effectively share information with other support team members and with other technology teams</li><li>Ability to plan and organize workload</li><li>Consistently demonstrates clear and concise written and verbal communication skills</li><li>Ability to communicate appropriately to relevant stakeholders</li></ul><br><p><b><u>Education:</u></b></p><br><br><ul><li>Bachelor’s/University degree or equivalent experience</li></ul><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p><b><i><span>Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.</span></i></b></p><br><p>The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.<br><b><u>Responsibilities:</u></b></p><br><ul><li>The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.</li><li>Maintains application systems that have completed the development stage and are running in the daily operations of the firm.</li><li>Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.</li><li>Start of day checks, continuous monitoring, and regional handover.</li><li>Perform same day risk reconciliations</li><li>Develop and maintain technical support documentation.</li><li>Identifies ways to maximize the potential of the applications used</li><li>Assess risk and impact of production issues and escalate to business and technology management in a timely manner.</li><li>Ensures that storage and archiving procedures are in place and functioning correctly</li><li>Formulates and defines scope and objectives for complex application enhancements and problem resolution</li><li>Reviews and develops application contingency planning to ensure availability to users.</li><li>Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.</li><li>Participate in application releases, from development, testing and deployment into production.</li><li>Engages in post implementation analysis to ensure successful system design and functionality.</li><li>Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.</li><li>Ensures essential procedures are followed and helps to define operating standards and processes.</li><li>Act as a liaison between users/traders, interfacing internal technology groups and vendors.</li><li>Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.</li><li>Acts as advisor or coach to new or lower level analysts.</li><li>Provides evaluative judgment based on analysis of factual information in complicated and unique situations.</li><li>Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.</li><li>Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>Performs other duties and functions as assigned.</li><li><span>Has the ability to operate with a limited level of direct supervision. </span></li><li><span>Can exercise independence of judgement and autonomy. </span></li><li><span>Acts as SME to senior stakeholders and /or other team members.</span></li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><u>Recommended Qualifications:</u></b></p><br><ul><li>Proven experience in an Application Support role.</li><li>Experience installing, configuring or supporting business applications.</li><li>Experience in OpenShift, Mongo Database and PL/SQL.</li><li>Experience with some programming languages and willingness/ability to learn.</li><li>Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization</li><li>Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.</li><li>Demonstrated analytical skills</li><li>Issue tracking and reporting using tools</li><li>Knowledge/ experience of problem Management Tools.</li><li>Knowledge/ experience of monitoring Tools such as ITRS or Application performance monitoring tools such as AppDynamics.</li><li>Good all-round technical skills</li><li>Effectively share information with other support team members and with other technology teams</li><li>Ability to plan and organize workload</li><li>Consistently demonstrates clear and concise written and verbal communication skills</li><li>Ability to communicate appropriately to relevant stakeholders</li></ul><p><b><u>Education:</u></b></p><br><ul><li>Bachelor’s/University degree or equivalent experience</li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
<br> </div>