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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.<br><br><p><b>About the role:</b></p><br><br><p><span>The Director of Sales monitors and motivates the department activities and team to ensure that all salespersons' quotas are met, sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room, to maximize sales in all hotel revenue areas. The position has overall responsibility for achieving revenue goals, KPIs, guest and employee satisfaction and the financial performance of the department.</span></p><br><br><br><p><b>What you will do</b></p><br><br><ul><li><p>Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel.</p><br><br></li><li><p>Develop and implement a sales strategy to effectively manage all the different sales channels and segmentation. Ensure the development of strategic account plans for the demand generators in the market. Deploy sales team against appropriate market segments and constantly monitor performance.</p><br><br></li><li><p>Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc.</p><br><br></li><li><p>Proactively position and market the property to remain a market leader and strengthen Four Seasons brand image. Develop and execute a marketing strategy to drive revenue and meet property objectives.</p><br><br></li><li><p>Ensure sales and marketing information provided to the operations departments is timely, accurate and enables property to meet or exceed guest expectations, create customer loyalty and grow market share.&nbsp;</p><br><br></li><li><p>Identify changing market conditions and introduce appropriate changes in sales and marketing strategy to meet or exceed customer expectations and results.</p><br><br></li><li><p>Know the business, the competition, the clients and customer trends.</p><br><br></li><li><p>Represent the customer needs to the rest of the hotel and constantly identify and communicate potential new revenue opportunities to the hotel executive team influencing the development of plans to tap those opportunities.</p><br><br></li><li><p>Proactively develop and maintain effective relationships with internal and external key stakeholder groups.</p><br><br></li><li><p>Create and execute account plans for assigned markets and territories across all segments to ensure maximum revenue and budgeted targets are achieved.</p><br><br></li><li><p>Conduct sales calls, prospecting calls, site inspections, entertainment and necessary business travels.</p><br><br></li><li><p>Prepare daily, weekly, monthly and yearly reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities.</p><br><br></li><li><p>Effectively manage communication with Four Seasons Worldwide Sales Offices maintaining regular dialogue and providing Sales &amp; Marketing updates.</p><br><br></li><li><p>Lead on-property sales functions and leverages above property sales resources to deliver results.</p><br><br></li><li><p>Accomplish desired results by setting priorities and effectively managing through people and processes, using reliable tools, and leveraging resources and other parts of the organization.</p><br><br></li><li><p>Assign clear goals to team members to assure success and accountability for results. Encourage sales team to set and exceed challenging objectives.</p><br><br></li><li><p>Maintain strict confidentiality and ensure work is of the highest level.</p><br><br></li><li><p>Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document, escrow, loan servicing and reporting processes for new sales, buybacks, repurchases and re-sales.</p><br><br></li></ul><br><p><b>What you bring</b></p><br><br><ul><li>Bachelor's degree in hospitality management, Business Administration, Marketing, or related field.<br></li><li><p>Minimum 8-10 years of progressive hotel sales experience within luxury hospitality.</p><br><br></li><li>Minimum 3-5 years in a Director of Sales role at a luxury hotel or resort.<br></li><li><p>Experience with luxury hotel brands and international markets preferred.</p><br><br></li><li><p>Strong understanding of Bahrain and GCC hospitality markets.</p><br><br></li><li><p>Proven track record of achieving and exceeding revenue targets.</p><br><br></li><li><p>Strong negotiation, networking, and relationship-building skills.</p><br><br></li><li><p>Excellent leadership and people management capabilities.</p><br><br></li><li><p>Advanced analytical and strategic planning skills.</p><br><br></li><li><p>Outstanding presentation and communication skills.</p><br><br></li><li><p>Proficiency in Salesforce, Delphi, Opera, Microsoft Office, and other hotel sales systems.</p><br><br></li><li><p><span>Proven</span> <span>ability</span> <span>to</span> <span>identify</span> <span>market</span> <span>opportunities</span> <span>and</span> <span>drive</span> <span>commercial</span> <span>growth.</span></p><br><br></li></ul><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span><span><br> <span><br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><p><strong><span>ROLE PURPOSE: </span></strong></p><br><br><p><span>Drive operational performance reporting and analytics across the MEA Air Network, ensuring accurate measurement, monitoring, and continuous improvement of network performance against agreed KPIs. The role is responsible for delivering insightful reports and dashboards, conducting in-depth operational and business analysis, and transforming data into actionable recommendations that enhance efficiency, reduce costs, and support strategic decision-making. Working closely with aviation and operational stakeholders, the Operations Reporting Manager ensures data integrity, identifies performance trends, develops creative analytical solutions, and leads reporting process improvements to support business objectives and maintain the highest operational standards.</span></p><br><br><br><p><strong><span>YOUR TASKS:</span></strong></p><br><br><p><strong><span>Process: </span></strong></p><br><br><br><p><u><span>Business Partnering &amp; Requirements Management</span></u></p><br><br><br><ul><li><span>Gather, analyze, and document business requirements from Aviation stakeholders. </span></li><li><span>Translate business requirements into reporting, automation, and analytics solutions. </span></li><li><span>Facilitate workshops and stakeholder discussions to define KPIs and operational improvement opportunities.</span></li></ul><br><p><u><span>Process Improvement Responsibilities</span></u></p><br><br><br><ul><li><span>Lead process improvement initiatives using operational analytics and digital technologies. </span></li><li><span>Conduct process assessments and identify efficiency opportunities. </span></li><li><span>Measure and report benefits realization from implemented improvements.</span></li></ul><br><br><p><u><span>Other Responsibilities: </span></u></p><br><br><ul><li><span>Support and evaluate operational process improvement initiatives.</span></li><li><span>Analyze operational data to identify efficiency opportunities and recommend improvement actions.</span></li><li><span>Participate in process design, redesign, and continuous improvement activities.</span></li><li><span>Monitor and report benefits realized from operational improvement projects.</span></li><li><span>Support Aviation performance improvement initiatives through analytical assessment and reporting.</span></li><li><span>Extraction of operations performance data from the BAR Data Warehouse (BDW) using COGNOS and Operations Performance Management System (OPMS) system for all network air movements operating within and transiting through the MEA Region.</span></li><li><span>Lead Business Intelligence, Advanced Analytics, Artificial Intelligence (AI), and Machine Learning (ML) initiatives across Aviation and Network Operations.</span></li><li><span>Develop predictive and prescriptive analytics solutions to improve operational performance, network efficiency, resource utilization, and decision-making. (e.g. Network performance forecasting, Capacity planning, Delay prediction, Resource optimization, Operational risk management)</span></li><li><span>Develop enterprise-level dashboards, scorecards, and KPI frameworks.</span></li><li><span>Lead data governance, data quality, and data standardization initiatives.</span></li><li><span>Design and implement API-based data integration solutions to automate data exchange between operational systems, reporting platforms, and enterprise applications.</span></li><li><span>Drive digital transformation through the effective use of Microsoft technologies, cloud analytics platforms, and enterprise data solutions.</span></li><li><span>Drive automation initiatives using Power Automate, Power Apps, Copilot, and related Microsoft technologies.</span></li><li><span>Data Engineering &amp; Integration</span></li><li><span>Design and manage API-based integrations between operational, finance, and reporting systems.</span></li><li><span>Microsoft Ecosystem Leadership</span></li><li><span>Detailed analysis on various Aviation performance reports (e.g. airline performance, safety, incidents) </span></li><li><span>Developed reporting templates for stations and departments self-reporting.</span></li><li><span>To highlight data irregularities to the Data Quality team for investigation and corrective action.</span></li><li><span>Distribution of period end operations performance reports, maintaining agreed time deadlines at all times.</span></li><li><span>To run ad hoc performance investigations, delivering findings in agreed formats to allow further in-depth analysis to be completed.</span></li><li><span>To be proactive in highlighting deteriorating performance trends associated to Aviation MEA KPI’s through continuous real time monitoring.</span></li><li><span>Administration of back-up analogue operations performance information for reference purposes.</span></li><li><span>The Senior Operations Performance Analyst is to deputize for the Operations Performance Manager during leave of absence. </span></li></ul><p><strong><span>People – Management:</span></strong></p><br><br><ul><li><span>Individual contributor role with no direct line management responsibility.</span></li><li><span>May provide functional guidance and subject matter expertise to stakeholders and project teams</span></li><li><span>Excellent communication skills need to be able to liaise with operational people within MEA Aviation and MENA Network Operations.</span></li><li><span>Effective negotiation skills are needed to ensure tasks are completed in MEA Aviation’s best interest.</span></li></ul><p><strong><span>Customer:</span></strong></p><br><br><p><span><span>·</span></span><span>All departments and members within MEA Aviation.</span></p><br><br><p><span><span>·</span></span><span>Aviation Finance Team.</span></p><br><br><p><span><span>·</span></span><span>MENA &amp; SSA Network Operations Control.</span></p><br><br><p><span><span>·</span></span><span>Network Global Business Process Area.</span></p><br><br><p><span><span>·</span></span><span>Global Network Management.</span></p><br><br><p><span><span>·</span></span><span>Build effective relationships with internal and external stakeholders.</span></p><br><br><p><span><span>·</span></span><span>Support operational teams through timely analysis and reporting.</span></p><br><br><p><span><span>·</span></span><span>3rd party Airlines, Ground Handlers and authorities</span></p><br><br><br><p><span> <strong><span>YOUR PROFILE:</span></strong></span></p><br><br><ul><li><span>Minimum 5+ years' experience in Business Intelligence, Data Analytics, Performance Reporting, or Data Science roles.</span></li><li><span>Educated to degree level is relevant subject.</span></li><li><span>Strong aviation operations and network performance management experience.</span></li><li><span>Proven expertise in Power BI, Cognos Analytics, Teradata, Snowflake, SQL, and cloud-based data platforms.</span></li><li><span>Experience developing API integrations and enterprise reporting solutions.</span></li><li><span>Practical experience with Microsoft Azure, Power Platform, and modern analytics ecosystems.</span></li><li><span>Experience managing enterprise-scale reporting and data governance frameworks.</span></li><li><span>Strong oral and written communication skills.</span></li><li><span>Good team management and influencing skills.</span></li><li><span>Attention to detail.</span></li><li><span>Good presentation skills.</span></li><li><span>Sound knowledge of network operations / activities. </span></li></ul><br><p><strong><span>OUR OFFER:</span></strong></p><br><br><ul><li>Strong career support in an international environment..</li><li>Great Culture and Colleagues.</li><li>Multifarious benefit programm.</li></ul><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Cold Email Outreach Specialist (Outbound Email &amp; Lead Generation) – Remote Position Type: Full-Time, Remote Location: Middle East Preferred Working Hours: U.<br>S. Client Business Hours About the Role At Pavago, one of our clients is hiring a Cold Email Outreach Specialist to generate qualified sales opportunities through strategic outbound email campaigns.<br> This is a hands-on, performance-driven role where you’ll own the entire cold email process—from building targeted prospect lists and writing personalized outreach to managing deliverability, optimizing campaigns, and qualifying inbound responses.<br> Success in this role comes from combining strong copywriting, technical deliverability knowledge, and a data-driven approach to consistently generate qualified pipeline for the sales team.<br> If you’re passionate about outbound prospecting, enjoy experimenting with messaging, and understand what it takes to keep campaigns landing in inboxes—not spam folders—this role is for you.<br> What You’ll Own Prospect Research &amp; List Building Build highly targeted prospect lists using: Apollo ZoomInfo LinkedIn Sales Navigator Crunchbase Similar prospecting platforms Segment prospects by: Industry Company size Job title Geography Ideal Customer Profile (ICP) Verify and clean contact data using: NeverBounce ZeroBounce Clearout Maintain organized prospect databases and outreach lists.<br> Cold Email Campaign Management Write personalized cold email copy, subject lines, and calls-to-action.<br> Build and launch multi-step outbound sequences (4–8 touchpoints).<br> Personalize messaging using company and prospect research.<br> Monitor campaign performance daily.<br> Continuously optimize campaigns based on engagement and reply metrics.<br> Deliverability &amp; Inbox Management Manage inbox reputation using platforms such as: Instantly Lemlist Smartlead Mailwarm Monitor: Bounce rates Spam scores Sender reputation Inbox health Rotate sending domains and inboxes to maximize deliverability.<br> Identify and resolve deliverability issues before campaign performance declines.<br> Campaign Optimization &amp; Reporting Conduct A/B testing on: Subject lines Messaging CTAs Send times Track key metrics including: Open rates Positive reply rates Bounce rates Conversion rates Prepare campaign performance reports and recommend improvements.<br> Document testing results and optimization history.<br> Lead Qualification &amp; CRM Management Review campaign replies and categorize responses accurately.<br> Identify qualified prospects and route them to the sales team.<br> Maintain accurate CRM records using: HubSpot Salesforce Zoho CRM Similar CRM platforms Ensure outreach data remains organized and up to date.<br> Compliance &amp; Best Practices Ensure campaigns comply with: CAN-SPAM GDPR CCPA Maintain suppression and unsubscribe lists.<br> Follow outbound email best practices to protect sender reputation.<br> What Makes You a Strong Fit Excellent persuasive and concise writing skills.<br> Strong analytical mindset with a focus on performance improvement.<br> Comfortable using outbound automation and deliverability tools.<br> Organized, proactive, and highly execution-focused.<br> Strong attention to detail.<br> Continuously tests, learns, and optimizes campaign performance.<br> Required Experience &amp; Skills Experience 1–2+ years of experience in: Cold Email Outreach Outbound Lead Generation Sales Development (SDR) Outbound Marketing Technical Skills Hands-on experience with: Apollo Instantly Lemlist Smartlead Woodpecker Similar outreach platforms Experience writing cold email campaigns.<br> Strong Excel or Google Sheets skills.<br> Excellent written English communication.<br> Nice-to-Have Experience managing large-scale email deliverability.<br> Understanding of: DNS SPF DKIM DMARC Experience supporting B2B SaaS, agencies, or service businesses.<br> Experience collaborating with SDRs or Account Executives.<br> Familiarity with outbound automation workflows and CRM integrations.<br> What a Typical Day Looks Like Build and refine prospect lists.<br> Launch and monitor outbound email campaigns.<br> Review inbox health and deliverability metrics.<br> Optimize messaging, targeting, and campaign performance.<br> Qualify interested prospects and hand them off to sales.<br> Update CRM records and maintain campaign documentation.<br> In short: You own outbound email execution—from research and personalization to optimization and lead qualification—ensuring a consistent flow of qualified opportunities into the sales pipeline.<br> Key Metrics for Success (KPIs) High email open rates.<br> Positive reply and conversation rates.<br> Low bounce rates and strong inbox health.<br> Consistent campaign execution and optimization.<br> Accurate CRM documentation.<br> Growth in qualified outbound pipeline.<br> Why Join Us?<br> Own the complete outbound email process from strategy to execution.<br> Work with modern sales engagement and automation tools.<br> Directly influence pipeline growth and revenue generation.<br> Performance-driven environment with measurable impact.<br> Opportunities to grow into: Senior Outbound Specialist Sales Development Team Lead Outbound Growth Manager Revenue Operations Interview Process Initial Phone Screen Spark Hire Intro Video (3–5 minutes) Recruiter Interview Practical Assessment (Cold Email Sequence Exercise) Client Interview Offer &amp; Onboarding What Happens After You Apply Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video .<br> This short, self-recorded video is the next step that completes your application and can be recorded whenever it’s convenient for you.<br> Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team.<br> This helps the hiring team evaluate your communication style early, making future interviews more meaningful while reducing unnecessary interview rounds.<br> Don’t overthink it—you can record your video as many times as you’d like before submitting it.<br> Only your final submission will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.<br> Apply Now If you’re passionate about outbound prospecting, enjoy writing high-performing cold emails, understand email deliverability, and want to help generate qualified sales opportunities through data-driven outreach, we’d love to hear from you.<br> Apply today and become a key contributor to building a predictable outbound pipeline.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a dedicated Electrical Engineer to join our team in Bahrain. The ideal candidate will have 1 to 5 years of experience and will work full-time from our office. <strong>Key Responsibilities:</strong> - <strong>Design and Develop Electrical Systems:</strong> Create and modify electrical systems and components to meet project needs, ensuring they are efficient and cost-effective. - <strong>Conduct Testing and Evaluation:</strong> Perform testing on electrical systems to ensure they meet safety and performance standards. Analyze results and make recommendations for improvements. - <strong>Collaborate with Team Members:</strong> Work alongside other engineers and professionals to coordinate project requirements and share insights for system optimization. - <strong>Prepare Technical Reports:</strong> Document designs, tests, and analysis results in clear and concise reports that can be easily understood by stakeholders. - <strong>Ensure Compliance with Standards:</strong> Stay updated on industry standards and regulations, ensuring all electrical work adheres to these guidelines for safety and reliability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Candidates should have a strong understanding of electrical engineering principles and relevant software tools. Excellent problem-solving skills are essential, as you will be expected to troubleshoot issues effectively. Strong communication skills are also important for collaborating with team members and presenting technical information clearly. A solid grasp of safety regulations in electrical engineering is required. Candidates should be detail-oriented and able to manage multiple tasks efficiently, demonstrating a proactive approach to completing projects on time.</p><p></p></section>

<br>ZAIN2487 - Reconciliation Analyst (Bede)<br>•<br>Operation<br>Zain Bahrain<br>•<br>Division<br>Finance<br>•<br>Location<br>Bahrain - Manama<br>•<br>Closing Date<br>08-Oct-2026<br>About Zain<br>Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview<br>About the Role<br>This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede"<br>Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.<br>With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all. Bede<br>The Reconciliation Analyst is responsible for monitoring, reconciling, and validating the end-to-end financial and operational integrity of all transaction flows across Bede's product portfolio. The role ensures that every financial event from product disbursement through to customer account credit, repayment collection, and system reflection in the Loan Management System (LMS) is processed accurately, completely, and in line with how each product and process was designed to operate.<br>Working within the Finance team and reporting to the Finance Manager, the Reconciliation Analyst uses Tableau dashboards and financial reports supported by the BI/BA team for data extraction and the Revenue Assurance function for methodology to identify discrepancies, investigate anomalies independently, and escalate only critical findings requiring management intervention.<br>The role covers Bede's full current product suite microfinance, prepaid cards, wallet services, and remittances and will extend to all future products as they are introduced, including insurance, investment, and any other financial services Bede launches. The Reconciliation Analyst role acts as Bede's financial control layer, protecting revenue integrity and ensuring process controls function as designed across all systems and products.<br><b>What We Need From You<br></b>1. Process Understanding &amp; Data Access<br>•<br>Engage with business and IT stakeholders to develop a thorough understanding of every product process end-to-end from how a transaction is initiated in the Bede app through every system touchpoint until it reaches its final state in the relevant system (LMS, card management system, wallet platform, remittance engine, etc.).<br>•<br>For each product and process, document the expected flow, the systems involved, the data generated at each step, and the points where financial entries should be created or updated.<br>•<br>Work with the IT and BI/BA teams to identify what data is available, where it sits, and how it can be accessed then map this against what is needed to build complete and effective reconciliations and validations.<br>•<br>Where data gaps exist, raise them formally and work with the relevant teams to establish the access, extracts, or system changes needed before reconciliation work can begin.<br>•<br>Maintain up-to-date process and data flow documentation for each product line, updating it whenever a system change, new feature, or new product is introduced.<br>•<br>Use this process knowledge as the foundation for designing reconciliation and validation frameworks that are aligned to how the business actually operates not just how it is assumed to operate.<br>2. End-to-End Transaction Reconciliation<br>•<br>Perform daily, weekly, and monthly reconciliations across all Bede product lines to verify that financial transactions are processed accurately from initiation through to completion.<br>•<br>For microfinance: reconcile disbursements from the funding account through to customer account credit, validate commodity purchase and transfer entries, and confirm that repayment instalments are correctly reflected in the LMS.<br>•<br>For prepaid cards: reconcile card load transactions, spending activity, fees, and settlement entries between the card management system and the general ledger.<br>•<br>For wallet services: verify wallet top-up, transfer, and withdrawal flows to ensure all movements are accounted for correctly across systems.<br>•<br>For remittances: reconcile transfer instructions, partner settlement entries, and customer debit and credit records to confirm end-to-end accuracy.<br>•<br>As new products are launched, extend the reconciliation framework to cover their full transaction flows from day one.<br>3. Revenue Leakage Detection &amp; Process Controls<br>•<br>Monitor transaction flows using Tableau dashboards and financial reports to identify discrepancies, missing entries, timing differences, and potential revenue leakage.<br>•<br>Investigate anomalies independently trace the source of each discrepancy through system logs, transaction records, and process documentation before escalating.<br>•<br>Maintain a structured log of all identified discrepancies including root cause, financial impact, resolution steps, and closure date.<br>•<br>Participate in change management reviews for any system change, migration, or product update that has financial or transactional impact, ensuring reconciliation controls are validated before go-live.<br>5. Reporting &amp; KPI Tracking<br>•<br>Prepare clear, timely reconciliation reports for the Finance Manager covering status, open items, ageing of discrepancies, and resolution progress.<br>Bachelor s degree in Accounting, Finance, Islamic Finance, Banking, Management Information Systems, or a relevantated field.<br>•<br>3-5 years of experience in reconciliation, financial operations, audit, or a related analytical role. Strong academic performance and analytical project work will be considered in lieu of experience.<br><b>Preferred Experience<br></b>Fintech, digital banking, or Islamic finance exposure<br>Experience using Tableau or a similar BI/dashboard tool<br>Experience in audit, reconciliation, or financial controls<br>Skills and Knowledge<br>Understanding of financial transaction flows, accounting entries, and end-to-end process logic is an advantage.<br>Exposure to financial systems, reconciliation processes, or data analysis through internship, coursework, or project work is a strong advantage.<br>Familiarity with Tableau or similar BI/reporting tools is a plus and will be developed in the role with support from the BI/BA team.<br><br><br>

<p>The Risk and Compliance Officer is responsible for designing and implementing processes that minimize the potential organizational risk in order to achieve sustainable benefits across all the Company's activities, identify and analyze risks to minimize the negative impacts caused by them, in addition to monitoring the Company's compliance with the laws, regulations and policies of the Central Bank of Bahrain at all times.</p><p>Duties and Responsibilities:</p><ul><li>Develop Risk Management and Compliance policies and strategies.</li><li>Supervise and update internal procedures.</li><li>Develop the internal compliance framework.</li><li>Prepare compliance assessment questionnaires.</li><li>Promote risk awareness throughout the Company.</li><li>Prepare risk reports for the Chief Executive Officer and Board of Directors.</li><li>Maintain effective relationships with department managers.</li><li>Oversee contract and product reviews.</li><li>Ensure compliance of policies and procedures.</li><li>Develop the annual Compliance Assessment Program.</li><li>Review compliance monitoring systems.</li><li>Ensure compliance with Central Bank of Bahrain regulations.</li><li>Review internal and external audit reports.</li><li>Monitor and document regulatory requirements.</li><li>Identify business risks.</li><li>Analyze identified risks.</li><li>Assess risk severity and impact.</li><li>Select appropriate risk management methods.</li><li>Ensure legal compliance with the Enterprise Risk Management Framework.</li><li>Review and update the Credit Policy.</li><li>Monitor new products and services.</li><li>Implement approved risk assessment models.</li><li>Review contracts with external parties.</li><li>Recommend system and process improvements.</li><li>Promote risk awareness.</li><li>Coordinate risk management communications.</li><li>Supervise customer complaint handling.</li><li>Perform any other assigned duties.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Banking and Finance, Business Administration, Accounting, or equivalent. Master's Degree preferred. Professional certification in Risk Management and Compliance. Minimum Three years Ability to communicate with senior officials. Sound judgment. Consultation skills. Ability and Flexibility in resolving issues. Ability to distinguish between rights and responsibilities. Delegation and motivational skills. Proficiency in Arabic and English. Computer proficiency. Strong leadership. Analytical and problem-solving skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede"</span></p><br><p><span>Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.</span></p><br><p><span>With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.</span></p><br> <br> <br><br> What We Need From You <br> <p><b><span>1. Test Planning &amp; Scenario Design</span></b></p><br><ul><li><p><span>Design comprehensive test plans and test scenarios for every new build, feature release, bug fix, and app change on the Bede mobile application.</span></p><br></li><li><p><span>Cover all critical user journeys including onboarding, identity verification, microfinance application, repayments, card management, remittances, wallet services, and any future product features.</span></p><br></li><li><p><span>Develop test cases for functional, regression, smoke, exploratory, and edge-case testing.</span></p><br></li><li><p><span>Ensure test scenarios reflect real-world usage patterns across different customer profiles, connection speeds, and device types.</span></p><br></li><li><p><span>Maintain a structured and up-to-date test case library accessible to the team and the QA vendor.</span></p><br></li></ul><p><b><span>2. Device &amp; Cross-Platform Testing</span></b></p><br><ul><li><p><span>Execute manual testing across a range of iOS and Android devices, screen sizes, OS versions, and network conditions to ensure consistent app behaviour.</span></p><br></li><li><p><span>Identify device-specific or OS-version-specific defects and document them with full reproduction steps and device context.</span></p><br></li><li><p><span>Maintain a device testing matrix and ensure coverage of the most commonly used devices in the Bede customer base.</span></p><br></li><li><p><span>Test app behaviour on both stable Wi-Fi and mobile data conditions, including low-connectivity scenarios.</span></p><br></li></ul><p><b><span>3. Defect Management &amp; Build Feedback</span></b></p><br><ul><li><p><span>Log, track, and manage all defects found during testing using the agreed defect management tool (e.g. JIRA), with clear severity classification, reproduction steps, screenshots, and expected vs. actual results.</span></p><br></li><li><p><span>Provide structured, detailed build feedback reports to the Digital Operations Project Manager and the development vendor before any release is approved to go live.</span></p><br></li><li><p><span>Re-test resolved defects to confirm fixes are complete and have not introduced new issues (regression testing).</span></p><br></li><li><p><span>Give a clear go / no-go recommendation for each build based on testing outcomes, with supporting documentation.</span></p><br></li><li><p><span>Track defect trends over time to identify recurring quality issues and feed these into improvement discussions with the vendor.</span></p><br></li></ul><p><b><span>4. QA Vendor Coordination</span></b></p><br><ul><li><p><span>Work closely with the external QA vendor on a day-to-day basis, aligning on test scope, priorities, timelines, and reporting standards.</span></p><br></li><li><p><span>Review and validate the QA vendor’s test plans, test scripts, and test results to ensure they are thorough, accurate, and aligned with Bede’s business requirements.</span></p><br></li><li><p><span>Flag gaps or inconsistencies in vendor testing coverage and work collaboratively to close them.</span></p><br></li><li><p><span>Maintain clear records of all vendor testing activities and outcomes for internal reference and audit purposes.</span></p><br></li></ul><p><b><span>5. Release Validation &amp; Go-Live Support</span></b></p><br><ul><li><p><span>Conduct final pre-release validation testing on the production-ready build before every app release.</span></p><br></li><li><p><span>Perform post-deployment smoke testing immediately after a release goes live to confirm critical functions are working as expected.</span></p><br></li><li><p><span>Support the team during UAT sessions with internal stakeholders and business users.</span></p><br></li><li><p><span>Participate in sprint reviews and release sign-off meetings to provide a testing perspective.</span></p><br></li></ul><p><b><span>6. Test Process Improvement</span></b></p><br><ul><li><p><span>Continuously identify opportunities to improve the testing process, coverage, and efficiency, and propose these improvements to the Digital Operations Project Manager.</span></p><br></li><li><p><span>Contribute to building and maintaining internal testing documentation, guides, and best practice frameworks.</span></p><br></li><li><p><span>Over time, take ownership of evaluating and implementing a mobile app test automation framework — working with a vendor or building in-house capability — to reduce manual testing effort on regression and repetitive scenarios.</span></p><br></li><li><p><span>Stay current with mobile testing tools, automation frameworks (e.g. Appium, Selenium, Detox), and industry best practices relevant to fintech app testing.</span></p><br></li></ul><p><b><span>7. Cross-Functional Collaboration</span></b></p><br><ul><li><p><span>Work closely with the development vendor, Product Manager, Digital Operations Project Manager, and Customer Care team to understand upcoming changes and ensure testing is planned in advance.</span></p><br></li><li><p><span>Participate in Agile sprint ceremonies including planning, grooming, and retrospectives.</span></p><br></li><li><p><span>Communicate testing status, risks, and blockers clearly and promptly to the relevant stakeholders.</span></p><br></li><li><p><span>Support the Product and UX teams by providing quality feedback on new designs and user flows before they reach development.</span></p><br></li></ul> <br> <br><br> Education and Experience <br> <ul><li><p><span>Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.</span></p><br></li><li><p><span>0–2 years of experience in software testing, QA, or a related technical role. Fresh graduates with a strong IT background and demonstrated interest in mobile app testing are encouraged to apply.</span></p><br></li><li><p><span>Foundational understanding of software testing concepts including test case design, defect lifecycle, and regression testing.</span></p><br></li><li><p><span>Familiarity with mobile app testing on both iOS and Android platforms is a strong advantage.</span></p><br></li><li><p><span>Exposure to or awareness of test automation concepts and tools (e.g. Appium, Selenium, Detox) is a plus and will be developed in the role.</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <p><span>The ideal candidate is a methodical, curious, and technically minded graduate who takes pride in finding problems before customers do. They are comfortable working across devices, writing detailed test cases, and communicating defects clearly to developers and vendors — with a genuine interest in growing into mobile test automation over time.</span></p><br><ul><li><p><span>Methodical approach to test case design and defect documentation</span></p><br></li><li><p><span>Hands-on experience testing iOS and Android mobile applications</span></p><br></li><li><p><span>Familiarity with defect tracking tools such as JIRA or equivalent</span></p><br></li><li><p><span>Understanding of Agile/Scrum development processes and sprint cycles</span></p><br></li><li><p><span>Clear written communication for bug reports and build feedback</span></p><br></li><li><p><span>Ability to work independently and manage multiple test cycles simultaneously</span></p><br></li><li><p><span>Curiosity and willingness to learn test automation tools and frameworks</span></p><br></li><li><p><span>Strong attention to detail and a quality-first mindset</span></p><br></li></ul> <br> <br><br> Equal Employment Opportunity Statement <br> <p><span>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</span></p><br> <br> <br> </div>

<p><h4>About the role</h4> <p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p> <p>This is a hands-on support role focused on:</p> <ul> <li>Technical troubleshooting</li> <li>Ticket resolution</li> <li>SaaS support operations</li> <li>User onboarding & access management</li> <li>Knowledge base documentation</li> <li>Customer support and issue escalation</li> </ul> <p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p> <p>If you enjoy:</p> <ul> <li>Solving technical problems</li> <li>Troubleshooting systems</li> <li>Helping users navigate software issues</li> <li>Working in fast-paced support environments</li> </ul> <p>this role is a strong fit.</p> <h4>What you’ll own</h4> <strong>Technical support & troubleshooting</strong><br> <p>Respond to technical support requests through platforms such as:</p> <ul> <li>Zendesk</li> <li>Freshdesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> </ul> <p>Troubleshoot:</p> <ul> <li>Login issues</li> <li>Password resets</li> <li>Connectivity problems</li> <li>SaaS platform errors</li> <li>Browser and system-related issues</li> </ul> <p>Resolve Level 1 & Level 2 support requests.</p> <p>Guide customers through troubleshooting steps using simple, non-technical language.</p> <p>Ensure users feel informed and supported throughout the resolution process.</p> <strong>Ticket management & escalation</strong><br> <p>Prioritize incoming tickets based on:</p> <ul> <li>Urgency</li> <li>SLA requirements</li> <li>Business impact</li> </ul> <p>Escalate complex issues to:</p> <ul> <li>Tier 2/3 Support</li> <li>DevOps</li> <li>Engineering teams</li> </ul> <p>Document:</p> <ul> <li>Troubleshooting steps</li> <li>Findings</li> <li>Reproduction details</li> <li>Escalation notes</li> </ul> <p>Maintain clean and accurate support documentation.</p> <strong>Basic system administration</strong><br> <p>Support:</p> <ul> <li>User provisioning</li> <li>Account setup</li> <li>Password resets</li> <li>Permissions management</li> </ul> <p>Assist with:</p> <ul> <li>Onboarding</li> <li>Offboarding</li> <li>Access control workflows</li> </ul> <p>Support:</p> <ul> <li>Windows</li> <li>macOS</li> <li>Linux environments</li> </ul> <strong>Knowledge base & documentation</strong><br> <p>Create and maintain:</p> <ul> <li>FAQs</li> <li>Troubleshooting guides</li> <li>Internal support documentation</li> </ul> <p>Identify recurring issues and document solutions.</p> <p>Improve first-contact resolution rates through stronger documentation and workflows.</p> <strong>Monitoring & issue detection</strong><br> <p>Use monitoring tools such as:</p> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <p>Monitor alerts and identify recurring technical issues proactively.</p> <p>Report trends and recurring incidents for long-term resolution and process improvement.</p> <strong>Cross-functional collaboration</strong><br> <p>Work closely with:</p> <ul> <li>QA</li> <li>Product</li> <li>Engineering</li> <li>DevOps teams</li> </ul> <p>Report:</p> <ul> <li>Bugs</li> <li>Feature requests</li> <li>Customer pain points</li> </ul> <p>Share customer feedback to improve product functionality and support operations.</p> <h4>What makes you a strong fit</h4> <ul> <li>Calm and professional under pressure</li> <li>Strong troubleshooting and problem-solving mindset</li> <li>Excellent communicator with empathy and patience</li> <li>Detail-oriented with strong documentation habits</li> <li>Comfortable working independently in remote support environments</li> <li>Focused on both technical resolution and customer experience</li> </ul> <h4>Requirements (must-have)</h4> <strong>Experience</strong><br> <p>1–2+ years of experience in:</p> <ul> <li>Technical support</li> <li>IT helpdesk</li> <li>SaaS support</li> <li>Customer-facing troubleshooting</li> </ul> <strong>Technical skills</strong><br> <p>Experience with:</p> <ul> <li>Zendesk</li> <li>Jira</li> <li>ServiceNow</li> <li>Freshdesk</li> </ul> <p>Familiarity with:</p> <ul> <li>SaaS platforms</li> <li>Networking basics</li> <li>Operating systems</li> </ul> <p>Comfortable managing multiple systems and support queues simultaneously.</p> <strong>Communication skills</strong><br> <ul> <li>Strong written and verbal English communication</li> <li>Ability to explain technical issues clearly to non-technical users</li> <li>Strong multitasking and organizational skills</li> </ul> <h4>Nice to have</h4> <ul> <li>CompTIA A+ or Network+ certifications</li> <li>Experience supporting:</li> <ul> <li>APIs</li> <li>SaaS integrations</li> <li>Cloud-based platforms</li> </ul> <li>Familiarity with:</li> <ul> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> </ul> <li>Background in:</li> <ul> <li>SaaS</li> <li>IT services</li> <li>Technical customer support</li> </ul> </ul> <h4>Tools & platforms</h4> <ul> <li>Zendesk</li> <li>Jira Service Desk</li> <li>ServiceNow</li> <li>Freshdesk</li> <li>Datadog</li> <li>Splunk</li> <li>New Relic</li> <li>SaaS & cloud-based platforms</li> </ul> <h4>What a typical day looks like</h4> <ul> <li>Review support queues and prioritize urgent tickets</li> <li>Troubleshoot SaaS and technical support requests</li> <li>Resolve customer and internal system issues</li> <li>Escalate complex problems with detailed documentation</li> <li>Update FAQs and support documentation</li> <li>Collaborate with engineering and product teams on bugs and improvements</li> <li>Monitor support metrics and identify recurring issues</li> </ul> <p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p> <h4>Key metrics for success (KPIs)</h4> <ul> <li>First response time (FRT) within SLA</li> <li>First contact resolution (FCR) rate</li> <li>Reduced average resolution time (ART)</li> <li>Customer satisfaction (CSAT) scores</li> <li>Reduced recurring ticket volume</li> <li>Consistently updated documentation and knowledge base quality</li> </ul> <h4>Why this role stands out</h4> <ul> <li>Exposure to modern SaaS and support environments</li> <li>Opportunity to work with:</li> <ul> <li>Support systems</li> <li>Monitoring tools</li> <li>Cloud platforms</li> <li>Technical troubleshooting workflows</li> </ul> <li>Strong growth path into:</li> <ul> <li>Tier 2 Support</li> <li>Systems Administration</li> <li>DevOps</li> <li>Customer Success Engineering</li> </ul> <li>Remote flexibility with collaborative technical teams</li> <li>Opportunity to improve systems, documentation, and support operations</li> </ul> <h4>Interview process</h4> <ul> <li>Initial phone screen</li> <li>Video interview with Pavago recruiter</li> <li>Practical troubleshooting exercise</li> <li>Client interview with support / engineering leadership</li> <li>Offer & background verification</li> </ul> <h4>Apply now</h4> <p>If you:</p> <ul> <li>Enjoy solving technical problems</li> <li>Thrive in customer-facing support environments</li> <li>Communicate clearly under pressure</li> <li>Want hands-on experience with SaaS and technical systems</li> </ul> <p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>

<p><h4>Job summary</h4> <p>The senior draftsman is responsible for preparing accurate 2D and 3D engineering drawings and models for multidisciplinary engineering projects. The role supports the engineering team by producing detailed design, construction, fabrication, and as-built drawings while ensuring compliance with project specifications, company standards, and industry best practices. The position also provides technical guidance to junior drafters and coordinates with internal departments, clients, consultants, and contractors throughout the project lifecycle.</p> <h4>Key responsibilities</h4> <ul> <li>Prepare and develop detailed 2D and 3D engineering drawings and models using AutoCAD.</li> <li>Review project drawings, specifications, existing models, and technical documents to develop accurate design deliverables.</li> <li>Conduct site visits, collect field measurements, prepare sketches, and document required project information.</li> <li>Collaborate with engineers to develop design solutions and resolve technical issues.</li> <li>Produce detailed design, fabrication, construction, and as-built drawings from engineering sketches, vendor drawings, catalogues, and site data.</li> <li>Ensure all drawings comply with project requirements, company standards, and applicable codes.</li> <li>Maintain organized records of all incoming and outgoing drawings and project documentation.</li> <li>Provide technical guidance and support to junior draftsmen.</li> <li>Lead drafting teams when required and review drawings to ensure quality and accuracy.</li> <li>Coordinate with engineering, projects, procurement, planning, production, QA/QC, and cost control departments.</li> <li>Liaise with clients, consultants, and contractors as required.</li> <li>Monitor assigned workload and communicate progress to engineering and project management teams.</li> <li>Comply with all company health, safety, and environment (HSE) policies and procedures.</li> </ul> <h4>Qualifications, experience & skills</h4> <ul> <li>Bachelor's degree in engineering or a related technical discipline.</li> <li>Minimum 5 years of hands-on AutoCAD drafting experience in engineering, industrial, mechanical, or construction projects.</li> <li>Experience in preparing construction, fabrication, and as-built drawings.</li> <li>Experience supervising or mentoring drafting teams is an advantage.</li> <li>Strong proficiency in the latest version of AutoCAD.</li> <li>Experience in 2D drafting and 3D modelling.</li> <li>Good working knowledge of Microsoft Office and Microsoft Access.</li> <li>Strong technical drawing and detailing skills.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Summary The Senior Draftsman is responsible for preparing accurate 2D and 3D engineering drawings and models for multidisciplinary engineering projects.<br> The role supports the engineering team by producing detailed design, construction, fabrication, and as-built drawings while ensuring compliance with project specifications, company standards, and industry best practices.<br> The position also provides technical guidance to junior drafters and coordinates with internal departments, clients, consultants, and contractors throughout the project lifecycle.<br> Key Responsibilities Prepare and develop detailed 2D and 3D engineering drawings and models using AutoCAD.<br> Review project drawings, specifications, existing models, and technical documents to develop accurate design deliverables.<br> Conduct site visits, collect field measurements, prepare sketches, and document required project information.<br> Collaborate with engineers to develop design solutions and resolve technical issues.<br> Produce detailed design, fabrication, construction, and as-built drawings from engineering sketches, vendor drawings, catalogues, and site data.<br> Ensure all drawings comply with project requirements, company standards, and applicable codes.<br> Maintain organized records of all incoming and outgoing drawings and project documentation.<br> Provide technical guidance and support to junior Draftsmen.<br> Lead drafting teams when required and review drawings to ensure quality and accuracy.<br> Coordinate with Engineering, Projects, Procurement, Planning, Production, QA/QC, and Cost Control departments.<br> Liaise with clients, consultants, and contractors as required.<br> Monitor assigned workload and communicate progress to engineering and project management teams.<br> Comply with all company Health, Safety, and Environment (HSE) policies and procedures.<br> Qualifications, Experience &amp; Skills Bachelor's Degree in Engineering or a related technical discipline.<br> Minimum 5 years of hands-on AutoCAD drafting experience in engineering, industrial, mechanical, or construction projects.<br> Experience in preparing construction, fabrication, and as-built drawings.<br> Experience supervising or mentoring drafting teams is an advantage.<br> Strong proficiency in the latest version of AutoCAD.<br> Experience in 2D drafting and 3D modelling.<br> Good working knowledge of Microsoft Office and Microsoft Access.<br> Strong technical drawing and detailing skills.<br></span> </div>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance);</li> <li>Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E;</li> <li>Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance;</li> <li>Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios;</li> <li>Document problem statements clearly and provide verified correct answers.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field;</li> <li>3+ years of mortgage, lending, real estate, or financial services experience;</li> <li>Current or recent experience in underwriting and origination or adjacent roles;</li> <li>Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1;</li> <li>Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply, pass qualification(s), join a project, complete tasks, get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in insurance, risk management, business administration, finance, law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance)</li> <li>Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E</li> <li>Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance</li> <li>Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios</li> <li>Document problem statements clearly and provide verified correct answers</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, economics, business administration, accounting, real estate, or any related field</li> <li>3+ years of mortgage, lending, real estate, or financial services experience</li> <li>Current or recent experience in underwriting and origination or adjacent roles</li> <li>Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1</li> <li>Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules</li> <li>Strong written English (C1+)</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;</li> <li>Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;</li> <li>Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;</li> <li>Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;</li> <li>Document test cases clearly with correct answers, policy citations, and payout calculations.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;</li> <li>3+ years of insurance, claims, legal, or financial services experience;</li> <li>Current or recent experience in claims and adjusting or adjacent roles;</li> <li>Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;</li> <li>AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance);</li> <li>Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E;</li> <li>Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance;</li> <li>Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios;</li> <li>Document problem statements clearly and provide verified correct answers.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field;</li> <li>3+ years of mortgage, lending, real estate, or financial services experience;</li> <li>Current or recent experience in underwriting & origination or adjacent roles;</li> <li>Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1;</li> <li>Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance; Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness; Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral; Build subrogation test cases applying state-specific negligence rules (comparative vs.<br> contributory) and assess likelihood of recovery; Document test cases clearly with correct answers, policy citations, and payout calculations.<br> What we look for This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field; 3+ years of insurance, claims, legal, or financial services experience; Current or recent experience in claims &amp; adjusting or adjacent roles; Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture; AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Evaluate AI-generated mortgage underwriting decisions across loan types (conforming, jumbo, FHA, VA, cash-out refinance); Create test cases involving qualifying income calculations for self-employed borrowers using Schedule C, K-1, and Schedule E; Draft and audit conditional approval letters and adverse action notices for Reg B / ECOA compliance; Distinguish Fannie Mae / Freddie Mac selling guide rules from lender overlays in jumbo and non-conforming loan scenarios; Document problem statements clearly and provide verified correct answers.<br> What we look for This opportunity is a good fit for mortgage underwriters and loan origination professionals open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Real Estate, or any related field; 3+ years of of mortgage, lending, real estate, or financial services experience; Current or recent experience in underwriting &amp; origination or adjacent roles; Ability to calculate qualifying income for self-employed borrowers from IRS Forms 1040, Schedule C, Schedule E, and K-1; Deep familiarity with Fannie Mae / Freddie Mac selling guides and knowledge of Reg B, Reg Z, and TRID disclosure timing rules; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>