Cost Engineer Jobs - Manama Bahrain

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Experienced Planning Engineer skilled in Primavera P6 and MS Project.Develops baseline and look-ahead schedules, tracks progress, monitors critical path,prepares S-curves,Gantt charts,delay/EOT analysis,manages resources and mitigates schedule risks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Engineering with 5 7 years in project planning. Expert in Primavera P6/MS Project, schedule analysis, reporting, EPC planning, and strong analytical and coordination skills.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>Scope and General Purpose of Job</u>:&nbsp;</strong></p><br><p>To maintain and repair all Air Conditioning equipment and units within the hotel to ensure their full functionality at all times. All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations.</p><br><p><strong>KEY RESPONSIBILITIES</strong></p><br><ul><li><p>Attends daily start of shift briefings.</p><br></li><li><p>Carries out professional and prompt servicing of Chillers, Air Handling units, Fan Coil Units, Freezers, Cold Rooms. Ice Cube machines and all other refrigeration equipment as assigned by the Engineering Supervisor as part of the departmental Planned Preventative Maintenance programme.</p><br></li><li><p>Assists the Engineering Supervisor to plan &amp; carry out a full overhaul of AC plant and equipment during winter months.</p><br></li><li><p>Attends to all AC or refrigeration equipment repairs as per the daily assignment sheet.</p><br></li><li><p>Checks all chillers and air handling units on a daily basis. Proactively identifies defective equipment and carries out prompt repairs as needed. Updates Engineering Supervisor on a daily basis in regards to repairs needed, completed or scheduled.</p><br></li><li><p>Checks the temperatures achieved of all kitchen freezers, fridges &amp; ice cube machines at the times specified by the engineering Supervisor on a daily basis. Investigates and adjusts if any unit is not achieving the optimum temperature as set and advised by the Engineering Supervisor.</p><br></li><li><p>Completes the daily temperature log sheet for freezers, fridges &amp; ice cube machines and hands over to the Engineering Supervisor at end of shift for his information and records.</p><br></li><li><p>Repairs ACs in guest bedrooms or other areas as per assigned service requests.</p><br></li><li><p>Checks with the HK Supervisor to access guest rooms where repair work is required.</p><br></li><li><p>Ensures to work in a clean and tidy manner at all times when assigned to carry out repairs in guest or pubic areas. Uses protective cloths to prevent damage to surrounding areas.</p><br></li><li><p>Responsible to clean any dirt or mess created due to repair work before leaving the area.</p><br></li><li><p>Does not leave guest rooms open or unattended at any time when assigned to carry out work in rooms.</p><br></li><li><p>Greets &amp; interacts with guests in a warm, polite and friendly manner at every point of contact.</p><br></li><li><p>Checks function sheets upon commencing duty and ensures that ACs are turned on in meeting venues a minimum of 2 hours prior to the start time of event.</p><br></li><li><p>Informs the Engineering Supervisor of any uncompleted work before leaving duty. Stays to complete assigned work whenever requested or instructed to do so by the Supervisor.</p><br></li></ul><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepares a monthly status report on all plant &amp; equipment and submits to the Engineering Supervisor for his information and advice</p><br><ul><li><p>Keeps all tools &amp; equipment safe and secure. Returns to the designated area at end of shift.</p><br></li><li><p>Forms part of the hotels emergency team. Under the guidance of the Engineering Supervisor must be fully aware of, and fully trained in, all aspects of the hotels Fire, Evacuation &amp; Crisis Management Manual procedures and adhere to them at all times.</p><br></li><li><p>Responds immediately whenever the Fire Alarm bell sounds. Reports to the Engineering Office or Operators area to check the location of the alarm signal. If assigned by the Chief Engineer/Asst Chief Engineer or Fire Controller proceeds to the identified area to investigate the cause of the alarm.</p><br></li><li><p>Promptly informs the Chief Engineer/Engineering Supervisor if the alarm is false or "real" and takes actions as per the hotel Fire Procedure accordingly.</p><br></li><li><p>To report any unsafe conditions or practices that compromise safety regulations or could cause damage to hotel property to the Engineering Supervisor immediately whenever seen in the different areas of responsibility</p><br></li><li><p>Maintains a high level of loyalty and confidentiality and does not divulge hotel or guest information to any unauthorized person.</p><br></li></ul> </div>

<p>We are looking for a dedicated Civil Engineer with 2 to 8 years of experience to join our team in Jidhafs. The ideal candidate will hold a diploma in civil engineering and should demonstrate strong technical skills and a commitment to quality and safety in construction projects. Key Responsibilities include: 1. Project Planning: Collaborate with project managers to develop detailed plans for civil engineering projects, ensuring all activities are executed on time and within budget. 2. Design and Analysis: Create and analyze engineering drawings and specifications to meet project requirements while adhering to industry standards and regulations. 3. Site Supervision: Oversee construction sites to ensure compliance with design specifications, safety regulations, and quality standards, providing guidance to workers as needed. 4. Problem Solving: Identify any issues that arise during construction and propose effective solutions to minimize delays and costs. 5. Communication: Maintain clear communication with team members, clients, and subcontractors to ensure all parties are updated on project progress and any changes. To be successful in this role, candidates should possess strong analytical and problem-solving skills, attention to detail, and the ability to work well in a team. Proficiency in design software and engineering tools is highly desirable. Additionally, candidates must be organized, motivated, and capable of managing multiple tasks simultaneously in a fast-paced environment.</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for a dedicated Civil Engineer with 2 to 8 years of experience to join our team in Jidhafs. The ideal candidate will hold a diploma in civil engineering and should demonstrate strong technical skills and a commitment to quality and safety in construction projects. To be successful in this role, candidates should possess strong analytical and problem-solving skills, attention to detail, and the ability to work well in a team. Proficiency in design software and engineering tools is highly desirable. Additionally, candidates must be organized, motivated, and capable of managing multiple tasks simultaneously in a fast-paced environment.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p>This position is based at Downtown Rotana.</p> <p>As a Chef de Partie you are responsible to take care of the daily food preparation and duties assigned to meet the set standard and qualities whereby your role will include key responsibilities such as:<br><br>• Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites<br>• Coordinate daily tasks with the Sous Chef or Executive Chef<br>• Follow the instructions and recommendations from the immediate superiors to complete the daily tasks<br>• Ensure the highest standards and consistent quality in the daily preparation and keep up to date with the new products, recipes and preparation techniques<br>• Instruct and lead subordinates through their daily requirements in food preparation and actively take part in set up and supervising of buffets and special functions<br>• Coordinate and participate with other sections of requirements, cleanliness, wastage and cost control<br>• Consult and check on daily requirements, functions and last minute events<br>• Guide and train the subordinates on a daily basis to ensure high motivation and economical working environment</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job TitleControls Support EngineerJob Description<p><b>Controls Support Engineer – Baggage Handling System (BHS)</b></p><br><p><b>Job purpose statement</b></p><br><p>•&nbsp; Mid to high level technical expert for PLC and Low-Level Control (LLC) infrastructure of the Baggage Handling System.</p><br><p>•&nbsp; Ensure reliable operation, maintenance, troubleshooting and optimization of PLC-controlled BHS equipment and associated control systems.</p><br><p>•&nbsp; Provide technical support for PLCs, field devices, safety systems control interfaces control-related faults, modifications, testing, and performance issues.</p><br><p>•&nbsp; Support the Maintenance Manager in maintaining system availability, reliability and contractual service requirements.</p><br><p>•&nbsp; Act as a technical focal point for PLC/control-related faults, modifications, testing, and performance issues.</p><br><p>•&nbsp; Support continuous improvement and professionalization of site-based BHS control and maintenance services.</p><br><p><b>Scope</b></p><br><p>•&nbsp; First-line and advanced technical support for BHS Low-Level Controls, PLC systems, remote I/O, industrial networks, drives, scanners, sensors and associated field equipment.</p><br><p>•&nbsp; Diagnosis, analysis and restoration of PLC/control incidents affecting BHS operations.</p><br><p>•&nbsp; Technical support for preventive, corrective, breakdown and emergency maintenance activities related to BHS controls.</p><br><p>•&nbsp; Coordination of technical incidents with Senior Controls Support Engineer, Maintenance Manager, OEM specialists and Global Service Desk when required.</p><br><p>•&nbsp; Monitor PLC/control-system health, communication status, alarms, recurring faults and overall performance.</p><br><p>•&nbsp; Support contingency procedures, recovery trials, shutdown/start-up activities and crisis recovery exercises.</p><br><p><b>Qualification and abilities</b></p><br><p>•&nbsp; Bachelor’s degree / Diploma in Electrical, Electronics, Instrumentation, Automation, Mechatronics, Control Engineering or equivalent technical qualification.</p><br><p>•&nbsp; Minimum 10 years of relevant experience in PLC/automation system and preferably 5 years of experience in Baggage Handling Systems.</p><br><p>•&nbsp; Strong practical knowledge of PLC programming, diagnostics and troubleshooting; Siemens S7 / TIA Portal experience is preferred.</p><br><p>•&nbsp; Strong knowledge of Low-Level Controls (LLC), control panels, remote I/O systems, industrial field devices and control architecture.</p><br><p>•&nbsp; Good knowledge of industrial communication networks such as PROFINET, PROFIBUS, Ethernet/IP and Modbus TCP/IP.</p><br><p>•&nbsp; Experience with VFDs, motor control, encoders, sensors, scanners, photoelectric devices and safety-related equipment.</p><br><p>•&nbsp; Ability to read and understand electrical drawings, control schematics, network diagrams, I/O lists, functional descriptions and PLC logic.</p><br><p>•&nbsp; Knowledge of SCADA/HMI systems and their interface with PLC-controlled equipment.</p><br><p>•&nbsp; Basic understanding of server/client architecture, networking, virtualization and IT infrastructure associated with BHS controls is preferred.</p><br><p>•&nbsp; Good English verbal and written communication skills and ability to work independently within multidisciplinary teams.</p><br><p>•&nbsp; Good understanding of safe working practices, permit-to-work requirements and electrical/control-system safety procedures.</p><br><p><b>Responsibilities</b></p><br><p>•&nbsp; Diagnose PLC, control-system, communication and field-device faults and restore equipment within agreed response and resolution targets.</p><br><p>•&nbsp; Perform Root Cause Analysis (RCA) for recurring or critical BHS control-system failures and recommend permanent corrective actions.</p><br><p>•&nbsp; Troubleshoot PLC hardware/software, I/O modules, communication interfaces, industrial networks, drives, sensors, actuators and safety circuits.</p><br><p>•&nbsp; Monitor PLC alarms, diagnostic buffers, communication faults, system logs and equipment status to identify potential failures.</p><br><p>•&nbsp; Perform PLC backup, program verification, comparison, restoration and controlled software modifications as authorized.</p><br><p>•&nbsp; Ensure PLC program changes and configuration modifications follow approved change-management procedures.</p><br><p>•&nbsp; Support preventive maintenance and health checks of PLC panels, control cabinets, industrial network devices, remote I/O and related equipment.</p><br><p>•&nbsp; Support breakdown, corrective and emergency maintenance during operational disruptions.</p><br><p>•&nbsp; Coordinate technical incidents with Controls Support Engineer, IT Engineer, OEM and Global Service Desk where higher-level support is required.</p><br><p>•&nbsp; Support testing and validation of contingency modes, recovery procedures, failover scenarios and operational recovery plans.</p><br><p>•&nbsp; Maintain updated backups of PLC programs, configurations, parameters, network settings and related technical documentation.</p><br><p>•&nbsp; Provide technical guidance and on-the-job support to maintenance technicians regarding PLC/control troubleshooting.</p><br><p>•&nbsp; Ensure compliance with site safety, cybersecurity, configuration-management and maintenance procedures.</p><br><p>•&nbsp; Identify opportunities to improve system reliability, availability, maintainability and operational performance.</p><br><p><b>List of key activities</b></p><br><p>•&nbsp; Execution of daily PLC and control-system maintenance activities.</p><br><p>•&nbsp; Daily/weekly inspections and health checks of PLC and LLC systems.</p><br><p>•&nbsp; Review PLC diagnostics, communication status, alarms and system performance.</p><br><p>•&nbsp; Troubleshooting and fault-finding during BHS equipment failures.</p><br><p>•&nbsp; Attend and resolve PLC-related breakdown calls.</p><br><p>•&nbsp; Check PLC-to-PLC, PLC-to-SCADA/HMI and PLC-to-field-device communication.</p><br><p>•&nbsp; Perform PLC program backups and configuration verification as per approved schedules.</p><br><p>•&nbsp; Support preventive and corrective maintenance of control panels and field devices.</p><br><p>•&nbsp; Support replacement/configuration of PLC CPUs, communication modules, I/O modules, network switches, drives and associated equipment.</p><br><p>•&nbsp; Participate in planned shutdowns, system restart activities, testing, commissioning and operational trials.</p><br><p>•&nbsp; Support major incident coordination and provide timely technical updates to relevant stakeholders.</p><br><p>•&nbsp; Participate in RCA and preparation of corrective/preventive action plans.</p><br><p>•&nbsp; Monitor repeated faults and identify opportunities for permanent technical improvements.</p><br><p>•&nbsp; Coordinate with Operations, IT, Maintenance, OEM specialists and Global Service Desk.</p><br><p>•&nbsp; Maintain PLC-related maintenance records, fault reports, backup records and change documentation.</p><br><p>•&nbsp; Contribute to weekly, monthly and quarterly reports covering system failures, recurring faults, availability and improvement activities.</p><br><p>•&nbsp; Support training and knowledge transfer to maintenance technicians and other site personnel.</p><br><p><b>Work pattern</b></p><br><p><b>Differentiator</b></p><br><p>•&nbsp; Advanced troubleshooting capability for complex PLC and Low-Level Control faults affecting BHS availability.</p><br><p>•&nbsp; Ability to understand the complete control chain from PLC logic through industrial networks to field devices and mechanical equipment.</p><br><p>•&nbsp; Ability to identify root causes of repetitive faults rather than only restoring equipment temporarily.</p><br><p>•&nbsp; Effective coordination between Controls, IT, Operations, Maintenance, OEM and client teams.</p><br><p>•&nbsp; Development and implementation of improvements in PLC programs, diagnostics, maintenance methods, tools and system reliability.</p><br><p>•&nbsp; Strong focus on preventive actions, lifecycle management and continuous improvement.</p><br> </div>

<p><strong>JOB PURPOSE</strong></p><p>Direct technical safety oversight across Engineering, Maintenance (AMO), and CAMO functions, ensuring regulatory compliance, effective safety risk management, and the integrity of the Safety Management System (SMS).</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Executive Safety Governance &amp; Post Holder Accountability</strong></p><ul><li>Maintain, align, and continually enhance the Technical Safety framework in accordance with BCAA regulations and EASA standards.</li><li>Administer the corporate SMS framework, safety policies, hazard identification, and change management alignment across maintenance operations in accordance with ANTR Vol. III Part 19 and EASA Part 145 / AMC1 145.A.30(b).</li><li>Oversee AMO maintenance safety procedures and integration of CAMO quality/safety systems into the overall corporate SMS in accordance with ANTR 145.A.65(d) and M.A.712(e).</li><li>Maintain the operator's SMS, Safety Risk Register, FDAP technical trend monitoring, and information security resilience across maintenance software, diagnostic tools, and avionics data infrastructure in accordance with ANTR OPS 1.037 and EASA Part-IS.</li><li>Formulate strategies to eliminate technical hazards and lower operational costs while advising Nominated Post Holders (NPHs) and operational managers on procedure enhancements and technical change management.</li></ul><p><strong>Post Holder SMS Deputization (EASA AMC1 145.A.30(b)(4) &amp; BCAA)</strong></p><ul><li>Formally act as the designated Deputy to the Senior Manager Safety (Post Holder SMS) during periods of absence, as documented in the Maintenance Organization Exposition (MOE) and Safety Management System Manual (SMSM).</li><li>Ensure continuity of Safety Management System responsibilities and maintain compliance with approved regulatory requirements during delegated periods of authority.</li></ul><p><strong>Occurrence Management, Risk Analytics &amp; Investigation</strong></p><ul><li>Manage internal and regulatory reporting schemes pursuant to ANTR 145.A.60, ANTR M.A.202, and ANTR OPS 1.420, ensuring reportable unsafe conditions and technical defects are submitted within mandated statutory windows.</li><li>Oversee technical event processing, risk scoring, and hazard tracking within AMOS and the corporate aviation SMS Database.</li><li>Analyze trend data to identify weak areas and coordinate follow-up actions with Quality Assurance.</li><li>Lead independent safety investigations into technical accidents, serious incidents, and cyber-safety occurrences (ANTR Part VI).</li><li>Conduct root-cause analyses (RCA) and human factors evaluations to establish viable, cost-effective Corrective and Preventive Actions (CAPA).</li></ul><p><strong>Reporting, Governance &amp; External Representation</strong></p><ul><li>Prepare periodic operational risk summaries, including Quarterly Safety Reports (QSR) and Safety Information Exchange (SIE), to fulfil ANTR OPS 1.965 mandates.</li><li>Exercise quality control over all technical safety documentation prior to release.</li><li>Direct the Technical Safety Action Group (TSAG) as Secretary, including setting agendas, tracking mitigation actions, and escalating unmitigated risks to the Safety Review Board (SRB) and Senior Manager Safety.</li><li>Safeguard company interests during joint investigations with BCAA, BAC, OEMs, and insurance underwriters.</li><li>Coordinate with Flight Safety, Cabin Safety, Ground Safety, and OHS on airside hazards, voluntary reports, and hazardous waste disposal compliance under Kingdom of Bahrain environmental standards.</li><li>Serve as the primary technical SMS subject matter expert during internal QA audits, regulatory audits conducted by the Bahrain CAA, and international/external evaluations including IATA Operational Safety Audit (IOSA) and EASA audits.</li><li>Foster a Just Culture, protecting personal data and investigation confidentiality.</li><li>Control assigned technical safety budgets, establish team KPIs, and supervise the Technical Safety Specialist.</li></ul><p><strong>Working conditions</strong></p><p>Environment: Normal office environment combined with frequent operational oversight in hangars, workshops, and ramp areas; requires flexibility for irregular working hours and duty travel during incident investigations. Complexity: Highly complex role requiring multi-disciplinary expertise spanning mechanical reliability, airworthiness engineering, human factors, digital systems (EASA Part-IS, Flight Data Acquisition and Analysis), and regulatory compliance across diverse operational units.</p><p><strong>Access to confidential &amp; sensitive data</strong></p><p>The Manager Technical Safety has direct access to high-level, restricted corporate and operational safety intelligence, including:</p><ul><li>Mandatory and Voluntary Occurrence Reports (MORs, Air Safety Reports, Technical Occurrence Reports, Confidential Safety and Human Factors Reports).</li><li>Flight Data Analysis (FDA/FOQA) and Maintenance Operations Quality Assurance (MOQA) data streams.</li><li>Internal/External Safety Investigation Files, Root-Cause Analyses, and Just Culture disclosures.</li><li>Proprietary fleet reliability data, maintenance operating databases (AMOS, aviation SMS Database), and BCAA/EASA regulatory correspondence.</li><li>Personnel performance disclosures related to safety incidents and EASA Part-IS confidential cyber-threat intelligence.</li></ul><p><strong>Independent action and decision making</strong></p><p>The post requires having an extensive knowledge to develop and implement a technical safety program. The management is entirely reliant on the advice given by the jobholder on all aspects of Technical safety. The Manager -Technical Safety is required to work independently and has been fully delegated the functions outlined under the main duties subject to approved safety policies &amp; procedures.</p><p><strong>Accountability for actions/results</strong></p><p>A wide range of decisions can be taken by the jobholder within agreed guidelines. Accident prevention measures must be practical, efficient and cost effective. Ineffective measures would result in loss of company assets &amp; life. Most recommendations are implemented without reference to Senior Manager Safety Services. The jobholder must ensure that the safety measures are in conformity with the regulations in order to avoid legal actions. Wrong decision in respect of Technical Safety may result in substantial financial loss. Improper / wrong safety precautions laid down by the Manager Technical Safety could jeopardize relations between management and the staff.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in Aeronautical Engineering, Physical Sciences, or an Aircraft Maintenance Engineer (AME) License with Type Ratings on at least one fleet type operated by the airline.</li><li>Formal Airline Safety Officer Certification or equivalent ICAO/IATA Safety Management System (SMS) qualification.</li><li>Specialized training in Accident/Incident Investigation, Maintenance Human Factors/CRM, Flight Data Acquisition and Analysis, and EASA Part-IS framework implementation.</li><li>BCAA/EASA acceptance as Deputy Post Holder SMS (per AMC1 145.A.30(b))</li><li>Minimum of 6 years of experience in an Airline Safety Department, including technical, maintenance, quality, technical safety investigations, and/or MRO functions.</li><li>Direct working knowledge of AMOS, aviation SMS databases, Flight Data Analysis, Maintenance Operations Quality Assurance (MOQA), and BCAA/EASA MOR reporting protocols.</li></ul>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p>The position of Director of Engineering is responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services, and protection of the Owner\u2019s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.<\/p>\n\n<h4>Summary of responsibilities<\/h4>\n<p>Responsibilities and essential job functions include but are not limited to the following:<\/p>\n<ul>\n<li>Provide advice to senior management on all aspects of engineering support, environmental controls, and the operational efficiency of the property.<\/li>\n<li>Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against these are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.<\/li>\n<li>Control of capital project planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy.<\/li>\n<li>Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.<\/li>\n<li>Ensure the colleagues' awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion.<\/li>\n<li>Contribute to the hotel\u2019s profitability by ensuring the effective management of the buildings\u2019 environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems.<\/li>\n<li>Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs. Ensure the safety and comfort of guests, and that any requests for service are handled in a courteous and efficient fashion.<\/li>\n<li>Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures. Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and\/or displayed. Ensure that the hotel fulfills all compliance requirements.<\/li>\n<li>Ensure technically competent engineering colleagues by selecting, training and developing a motivated, well-qualified maintenance team. Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.<\/li>\n<li>Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.<\/li>\n<li>Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program. Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building. Ensure that preventative maintenance schedules are in operation and regularly upgraded.<\/li>\n<li>Contribute to a high standard of quality control within the hotel.<\/li>\n<li>Closely supervise outside contractors to ensure the cost effectiveness and the technical efficiency of all services performed. Ensure all work is carried out in accordance with contracts, leases, service agreements and warranties.<\/li>\n<li>Ensure the quality of all work completed by both employees and external contracted colleagues adheres to the standards of good engineering practice.<\/li>\n<li>Contribute to the effectiveness of management decision making by representing the engineering department at all executive and colleagues meetings and by ensuring regular liaison with heads of other departments.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<ul>\n<li>Experience managing large and complex hotel assets, ideally within premium properties<\/li>\n<li>Strong technical knowledge across HVAC, electrical, plumbing, BMS and fire\/life safety systems<\/li>\n<li>Demonstrated experience leading CAPEX projects<\/li>\n<li>Strong understanding of WHS legislation, statutory compliance and building regulations<\/li>\n<li>Excellent contractor, stakeholder and project management capabilities<\/li>\n<li>Exceptional leadership, communication and problem-solving skills<\/li>\n<li>A proactive, solutions-focused mindset with strong commercial acumen<\/li>\n<li>Qualifications in Mechanical, Electrical, Civil Engineering or a related discipline are highly regarded<\/li>\n<li>Knowledge of sustainability practices and energy management systems<\/li>\n<li>Experience working within heritage or highly regulated environments is advantageous<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li>\n<\/ul><\/p><p><\/p>

<p>A Production Engineer in a Ready Mix Concrete (RMC) plant oversees daily batching operations, manages raw material blending, and ensures the efficient and timely delivery of concrete mix meeting strict quality standards</p><p><strong>Desired Candidate Profile</strong></p><p>Plant Operations Management Batching &amp; Mix Design Execution Equipment Calibration &amp; Maintenance Quality Assurance &amp; Testing Coordination Logistics &amp; Dispatch Coordination Troubleshooting &amp; Waste Reduction</p>

<p>We're looking for a Full Stack Engineer to join a cyber security company in Bahrain that receives a very large volume of security telemetry from many customers, The platform runs automated analysis, gives our operations teams the tools to reach and act on decisions. The platform serves many customers from a single deployment, so every pipeline stage has to hold up under strict tenant isolation, bursty traffic, third-party rate limits, and partial failure. The engineering problems are, first and foremost, distributed systems problems. The team is small and senior in outlook. Engineers ship to production, own what they ship, and work directly with the operations teams who use the product every day. We hire for engineering quality above everything else. You will build production components of the platform from your first month, paired with a senior engineer who owns the subsystem you work in, and you will grow toward owning one yourself. This is not a junior role in the usual sense. We are looking for someone early in their career who has already shown they operate above their level, and who wants hard systems problems rather than glue code.</p><p><strong>Desired Candidate Profile</strong></p><p>Role Requirements: Two or more years writing production software in TypeScript on Node.js or in Python, with a working command of the other. Hands-on experience with a system that had real scale. You contributed to, and can explain in detail, a service that handled sustained high throughput, large data volumes, or many concurrent tenants. You need not have designed it, but you must know why it was built the way it was and where its limits were. A proven record of excellence, evidenced by at least one of: graduating at the top of your cohort from a strong program; a competitive programming or security capture-the-flag ranking; meaningful contributions to a widely used open-source project; an early promotion or an outsized ownership grant at a previous employer; a shipped feature with a measured business or reliability outcome you can describe. Solid fundamentals: data structures, concurrency and asynchronous programming, HTTP and REST, relational and document databases, message queues. Discipline: you write tests without being asked, you read the code you depend on, and your pull requests explain the why. Clear written communication in English. Much of our design work happens in documents and pull request threads. Exposure to cyber-security: log analysis, endpoint-detection tooling, the MITRE ATTACK framework, or a security-focused degree or certification Used a workflow orchestration engine or a streaming platform in production. Deployed to Kubernetes and debugged a pod that would not start. Integrated with a third-party API that had strict rate limits and lived to tell the tale. No security background required. You'll learn how defenders think and how attacks unfold.</p>

<p>As a Shift Technician, you will be responsible for attending daily briefings and executing planned maintenance activities for guest villas to ensure the proper functionality of electrical systems and equipment. You will efficiently handle maintenance requests, install and maintain safety components, troubleshoot electrical hazards, and assist during emergency situations. The role includes conducting routine inspections, recording repair and maintenance activities, and ensuring timely attendance to assigned duties. You will also support the engineering team during emergencies, participate in fire and safety exercises, and contribute to maintaining a safe, efficient, and operational environment across the resort.</p><p>What is in it for you: Engage in conservation efforts and help preserve wildlife. Enjoy sustainable adventures with exclusive rewards. Celebrate locality and heritage in a vibrant community. Advance your career with global development opportunities. Drive change through impactful social initiatives. Collaborate with a passionate, innovative team.</p><h3>Key Responsibilities:</h3><h4>Routine Maintenance and Installation :</h4><p>Execute maintenance plans for guest villas to ensure the proper functioning of lighting, plumbing, HVAC, and other electrical systems. This includes installing electrical apparatus, fixtures, and equipment for alarms and other systems, as well as safety and distribution components such as switches, resistors, circuit-breaker panels, and connecting wiring in electrical circuits and networks to ensure compatibility of components.</p><h4>Emergency Response and Troubleshooting :</h4><p>Standby for emergency electrical work after midnight as per duty roster. Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units. Attend to any faults and breakdowns of electrical equipment, wiring installations, and fixtures in all rooms and public areas, as well as respond to fire alarm faults, fires reported by reception, and breakdowns of major equipment such as generators, STP, and desalination plants.</p><h4>Documentation and Reporting :</h4><p>Maintain records of electrical parts used during repairs and communicate with the Engineering Supervisor for parts ordering. Check all logbooks to ensure proper documentation of maintenance requests and materials used, and report any major operational issues to the Engineering Supervisor or Assistant Chief Engineer. Attend duties punctually as per the duty roster and assist engineering crews as needed.</p><h4>Training and Compliance :</h4><p>Attend the regular morning briefing with the Assistant Chief Engineer/Director of Engineering and participate in monthly fire hydrant exercises. Additionally, attend all job-oriented training conducted by the Engineering Department and HR, ensuring cleanliness around the electrical workshop and job sites. Prioritize safety at all times when performing duties and assist engineering crews in times of emergency or natural disasters.</p><p><strong>Desired Candidate Profile</strong></p><p>A minimum of three (3) years' experience in a similar role within a five-star hotel or similar organization, along with a certification, or diploma. Strong interpersonal written and verbal communication skills are necessary. Locally available candidates are advantageous.</p>

<p>As a Shift Technician, you will be responsible for attending daily briefings and executing planned maintenance activities for guest villas to ensure the proper functionality of electrical systems and equipment. You will efficiently handle maintenance requests, install and maintain safety components, troubleshoot electrical hazards, and assist during emergency situations. The role includes conducting routine inspections, recording repair and maintenance activities, and ensuring timely attendance to assigned duties. You will also support the engineering team during emergencies, participate in fire and safety exercises, and contribute to maintaining a safe, efficient, and operational environment across the resort.</p><p><strong>What is in it for you:</strong></p><ul><li>Engage in conservation efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures with exclusive rewards.</li><li>Celebrate locality and heritage in a vibrant community.</li><li>Advance your career with global development opportunities.</li><li>Drive change through impactful social initiatives.</li><li>Collaborate with a passionate, innovative team.</li></ul><p><strong>Key Responsibilities:</strong></p><p><strong>Routine Maintenance and Installation :</strong></p><ul><li>Execute maintenance plans for guest villas to ensure the proper functioning of lighting, plumbing, HVAC, and other electrical systems.</li><li>This includes installing electrical apparatus, fixtures, and equipment for alarms and other systems, as well as safety and distribution components such as switches, resistors, circuit-breaker panels, and connecting wiring in electrical circuits and networks to ensure compatibility of components.</li></ul><p><strong>Emergency Response and Troubleshooting :</strong></p><ul><li>Standby for emergency electrical work after midnight as per duty roster.</li><li>Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units.</li><li>Attend to any faults and breakdowns of electrical equipment, wiring installations, and fixtures in all rooms and public areas, as well as respond to fire alarm faults, fires reported by reception, and breakdowns of major equipment such as generators, STP, and desalination plants.</li></ul><p><strong>Documentation and Reporting :</strong></p><ul><li>Maintain records of electrical parts used during repairs and communicate with the Engineering Supervisor for parts ordering.</li><li>Check all logbooks to ensure proper documentation of maintenance requests and materials used, and report any major operational issues to the Engineering Supervisor or Assistant Chief Engineer.</li><li>Attend duties punctually as per the duty roster and assist engineering crews as needed.</li></ul><p><strong>Training and Compliance :</strong></p><ul><li>Attend the regular morning briefing with the Assistant Chief Engineer/Director of Engineering and participate in monthly fire hydrant exercises.</li><li>Additionally, attend all job-oriented training conducted by the Engineering Department and HR, ensuring cleanliness around the electrical workshop and job sites.</li><li>Prioritize safety at all times when performing duties and assist engineering crews in times of emergency or natural disasters.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A minimum of three (3) years' experience in a similar role within a five-star hotel or similar organization, along with a certification, or diploma. Strong interpersonal written and verbal communication skills are necessary. Locally available candidates are advantageous.</p>

<p>Assisting the mechanical engineer with mechanical design and maintenance tasks</p><p>Installing and performing diagnostic tests on mechanical systems</p><p>Developing and implementing mechanical maintenance plans to prevent costly equipment breakdowns</p><p>Troubleshooting mechanical malfunctions and breakdowns, as well as performing repairs</p><p>Documenting processes and maintaining mechanical service records</p><p>Monitoring the availability of parts and replenishing supplies</p><p>Optimizing mechanical efficiency by adjusting machinery and equipment settings</p><p>Training co-workers on the safe and efficient use of mechanical machinery and equipment</p><p>Maintaining a tidy work environment and adhering to industry regulations</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary The Catering Operations Manager is responsible for leading and managing all catering operations to ensure the successful planning, coordination, and execution of catering services. This role oversees daily operations, maintains exceptional service standards, manages client relationships, leads and develops the catering team, and ensures financial and operational objectives are achieved while delivering outstanding guest experiences. Key Responsibilities: Operations Management Manage the day-to-day catering operations, ensuring efficient and seamless service delivery. Plan, coordinate, and oversee all catering events from initial preparation through successful execution. Ensure all events are delivered according to company standards, client requirements, and agreed timelines. Monitor operational performance and implement continuous improvements to enhance efficiency and service quality. Ensure compliance with food safety regulations, hygiene standards, health and safety policies, and company operating procedures. Coordinate with the culinary, stewarding, purchasing, logistics, sales, and other operational departments to ensure smooth event execution. Conduct post-event evaluations and identify opportunities for operational improvement. Client Relationship Management Develop and maintain strong relationships with clients by understanding their requirements and exceeding their expectations. Meet with clients to discuss event details, menus, logistics, and special requests. Ensure a high level of customer satisfaction throughout the planning and execution process. Resolve customer concerns, complaints, or service issues promptly, professionally, and effectively. Support the business development and sales teams by providing operational expertise during client meetings and site visits. Team Leadership Lead, supervise, coach, and motivate the catering operations team. Recruit, train, and develop team members to maintain high service standards. Prepare staff schedules and allocate resources according to business requirements. Conduct regular performance reviews and provide ongoing coaching and feedback. Foster a positive, professional, and collaborative work environment. Financial Management Monitor labour costs, operating expenses, and event profitability. Assist in preparing operational budgets and forecasts. Control inventory, equipment, and operational resources to minimize waste and maximize efficiency. Ensure accurate event costing and effective use of manpower and materials. Identify opportunities to improve productivity while maintaining service excellence. Administration &amp; Reporting Prepare staff schedules, operational reports, event summaries, and performance evaluations. Maintain accurate operational records and documentation. Monitor key performance indicators (KPIs) and implement corrective actions where necessary. Ensure all operational documentation complies with company policies and regulatory requirements. Communication &amp; Coordination Maintain effective communication with clients, suppliers, and internal departments. Conduct regular team briefings before and after events. Communicate operational updates, challenges, and solutions to senior management. Collaborate closely with Sales, Finance, Culinary, Procurement, and other departments to ensure seamless event delivery. Qualifications &amp; Experience Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum of 3 5 years of experience in catering operations, including supervisory or management experience. Proven experience managing large-scale catering events, corporate functions, and special events. Valid driving license. Skills &amp; Competencies Strong leadership and people management skills. Excellent organizational and time management abilities. Outstanding communication and interpersonal skills. Strong customer service and relationship management skills. Excellent problem-solving and decision-making abilities. Financial awareness with experience managing budgets and costs. Ability to work under pressure and manage multiple events simultaneously. Strong planning and coordination skills with excellent attention to detail. Knowledge of food safety, HACCP, hygiene, and health &amp; safety regulations. Proficiency in Microsoft Office applications and catering or event management software. Key Performance Indicators (KPIs) Client satisfaction scores. Successful execution of catering events. Food quality and service standard compliance. Labour cost and budget adherence. Event profitability. Team productivity and employee engagement. Health, safety, and hygiene compliance. Timely completion of operational reports and event evaluations. Working Conditions Flexible working hours Frequent travel between event locations may be required. Ability to work in a fast-paced and dynamic environment while maintaining exceptional service standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Experience Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum of 3 5 years of experience in catering operations, including supervisory or management experience. Proven experience managing large-scale catering events, corporate functions, and special events. Valid driving license. Skills &amp; Competencies Strong leadership and people management skills. Excellent organizational and time management abilities. Outstanding communication and interpersonal skills. Strong customer service and relationship management skills. Excellent problem-solving and decision-making abilities. Financial awareness with experience managing budgets and costs. Ability to work under pressure and manage multiple events simultaneously. Strong planning and coordination skills with excellent attention to detail. Knowledge of food safety, HACCP, hygiene, and health &amp; safety regulations. Proficiency in Microsoft Office applications and catering or event management software.</p><p></p></section>

<p><b>Position Title</b>: - Lead Manager - Mechanical Design Qualifications : - B.E / B. Tech in Mechanical Engineering - M.E / M.Tech in Mechanical Engineering Experience: - Minimum 12 Years to Maximum 16 Years. Job Location: - Bahrain Details of Roles &amp; Responsibilities: Lead Engineer Mechanical with Water, Effluent &amp; Sewage treatment plant knowledge, shall be able to perform the roles and responsibilities as below for tendering as well as detail engineering stage Lead and mentor a team of Mechanical Engineers Lead the design development of Mechanical component in Desalination, Water, Effluent &amp; Sewage treatment projects Planning of engineering deliverables, execution, resource planning and allocation Collaborate with other discipline for proper integration of mechanical system Design deliverable review and validation Lead continuous improvement in team productivity and skill set Piping design with Hydraulics Modelling, Surge &amp; CFD analysis rotating equipments design skill Skills: 3-5 years in leadership role. Advance knowledge of Mechanical engineering principles, best practices and various international codes i.e. ASME / BS EN / ISO / QCS / NWC etc. Proficiency in Plant engineering for preparation of plant layout, GA drawing, Piping layout, Pipeline drawings etc. Advance knowledge of hydraulics &amp; transient analysis through Water GEMS / Water Hammer / SAP software. Handon experience in reviewing the Hydraulics / transient analysis reports, Stress analysis reports (CAESAR II) etc. Participation in various workshops e.g. HAZOP etc. with client and consultant Proficient in Vendor engineering by reviewing vendor offer, technical comparison with recommendation to Procurement team for mechanical equipment and detailed review of post order documents Outstanding communication and interpersonal skills Ability to mentor and develop team members Innovative mindset for design optimization and continuous improvement Preferable Industry Experience: Water &amp; Effluent treatment, Oil &amp; Gas industries etc. Candidate should have hands on experience in Water, Effluent &amp; Sewage treatment plant, Transmission &amp; distribution pipeline projects in Middle east and Africa region. Core responsibility shall be to lead a team of mechanical engineers interacting with consultant and client for approval of engineering deliverables and Material submittals. Should have experience in dealing with international vendors for various mechanical equipment evaluation and selection.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications :</strong> - B.E / B. Tech in Mechanical Engineering - M.E / M.Tech in Mechanical Engineering</p><p><strong>Experience:</strong> - Minimum 12 Years to Maximum 16 Years.</p><p><strong>Skills:</strong> 3-5 years in leadership role. Advance knowledge of Mechanical engineering principles, best practices and various international codes i.e. ASME / BS EN / ISO / QCS / NWC etc. Proficiency in Plant engineering for preparation of plant layout, GA drawing, Piping layout, Pipeline drawings etc. Advance knowledge of hydraulics &amp; transient analysis through Water GEMS / Water Hammer / SAP software. Handon experience in reviewing the Hydraulics / transient analysis reports, Stress analysis reports (CAESAR II) etc. Participation in various workshops e.g. HAZOP etc. with client and consultant Proficient in Vendor engineering by reviewing vendor offer, technical comparison with recommendation to Procurement team for mechanical equipment and detailed review of post order documents Outstanding communication and interpersonal skills Ability to mentor and develop team members Innovative mindset for design optimization and continuous improvement</p><p><strong>Preferable Industry Experience:</strong> Water &amp; Effluent treatment, Oil &amp; Gas industries etc.</p><p>Candidate should have hands on experience in Water, Effluent &amp; Sewage treatment plant, Transmission &amp; distribution pipeline projects in Middle east and Africa region.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Deniz construction is looking for civil constriction site forman/supervisor/engineer </p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements:</p><ul><li>Valid driving license.</li><li>Able to read the construction drawing and work on Auto cad and shop drawing</li><li> Work and coordinate with staff, MEP contractor and other</li></ul><p>sub contractor</p><p>Coordinate tasks and ensure adherence to safe work</p><p>method statements and risk assessments</p><p>Liaise with clients, sub-contractors and internal team to</p><p>achieve productive outcomes for the project</p><p>Monitor and provide reports on works completed</p><p>Conduct regular site inspections</p><p>Interpret project plans and specifications</p><p>Supervise works completed to ensure quality and</p><p>productivity</p><p>Minimum experience 5 years in civil construction in bahrain </p></div>

<p>An Agricultural Engineer (or Agronomist) applies modern science and technology to optimize crop production and improve plant quality while sustainably managing natural resources such as soil and water. Key responsibilities include overseeing planting and irrigation, managing pest and disease control, and enhancing production methods across farms and greenhouses</p><br><p><strong>Desired Candidate Profile</strong></p><p>Project Planning: Define goals, scope, timeline, and budget. Task Allocation: Assign responsibilities and manage team execution. Resource Management: Track expenses and allocate human/material assets. Progress Tracking: Monitor schedule, milestones, and deliverable quality. Risk Control: Identify potential issues and prepare mitigation plans. Stakeholder Reporting: Communicate status updates to clients and leadership. Project Closure: Deliver final outcomes and review lessons learned.</p><br>

<p><strong>Position- Post Tension Site Engineer </strong></p><br><p><strong>Minimum Experience</strong> Minimum 3–5 years of relevant experience in Post-Tensioning works, preferably with hands-on experience in PT slab and structural projects. Candidates should have strong knowledge of PT installation, stressing, grouting, drawings, site supervision, quality control, and coordination with consultants and contractors. GCC experience will be an advantage. </p><p><strong>Education</strong> Bachelor’s Degree in Civil Engineering with 5 years of relevant experience in Post-Tensioning works. Candidates with a Diploma in Civil Engineering and extensive relevant PT experience may also be considered.</p><br><p><strong>Additional Requirements</strong> Relevant PT/structural engineering certifications, GCC project experience, good communication skills, and the ability to work independently under site conditions will be preferred. </p><p><strong>Desired Candidate Profile</strong></p><p>-</p>

<p>We are looking for an experienced Senior Test Engineer with expertise in Temenos WealthSuite/TAP, Temenos T24 Securities, and Wealth Management.</p><p>Location: Bahrain</p><p>Experience: 5+ Years</p><p>Mandatory Skills: Temenos WealthSuite / TAP, Wealth Management, Capital Markets, Securities Operations, Fixed Income / Sukuk, Portfolio Management, SIT &amp; UAT Testing, Strong stakeholder and business communication skills</p><p>Preferred Skills: Temenos WealthSuite, Temenos Transact (T24), Securities Module, Private Banking / Wealth Management Platforms</p><p><strong>Desired Candidate Profile</strong></p><p>???? Location: ???????? Bahrain ???? Experience: 5+ Years ? Mandatory Skills: Temenos WealthSuite / TAP Wealth Management Capital Markets Securities Operations Fixed Income / Sukuk Portfolio Management SIT &amp; UAT Testing Strong stakeholder and business communication skills ? Preferred Skills: Temenos WealthSuite Temenos Transact (T24) Securities Module Private Banking / Wealth Management Platforms</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>VAM Systems </strong>is currently looking for<strong> Network Engineer&nbsp;</strong>for our<strong> Bahrain </strong>operations with the following skillsets &amp; terms and conditions:</p><br><p><strong>Skills</strong></p><br><ul><li>Minimum of a bachelor’s degree in BIS, computer science or equivalent.</li><li>Specialized certification in Cisco CCNA, CCNP, AWS Networks, Fortinet or equivalent for networking Routing and Switching, Firewalls and Cloud technology</li><li>Work experience in network support and security field of at least 2 years, in configuring network firewalls, switches, routers, load balancers</li><li>Ability to troubleshoot of network issues with different teams, entities, ISP and vendors</li><li>Working on vulnerabilities security patching by performing node firmware upgrade planning and execution and doing security configuration hardening.</li><li>Immediate join upon passing the job interview.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span><span>Role: SAP Associate Service Delivery Manager</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Years of Experience:</span></span></b><span><span>&nbsp;8-10&nbsp;Years</span></span></span></span></span></p><br> <br> <p><span><span><span><b><span><span>Location:</span></span></b><span><span> TBD</span></span></span></span></span></p><br> <p><span><span><span><b><span><span>Shifts:</span></span></b><span><span> TBD</span></span></span></span></span></p><br> <br> <p><span><span><span><b><span><span><span>Job Summary:</span></span></span></b></span></span></span></p><br> <p><span><span><span><span><span>The SAP Associate Service Delivery Manager is responsible for managing end-to-end SAP application support services for a large enterprise account, with a strong focus on service excellence, stakeholder management, and operational efficiency. This role acts as the single point of contact for the customer and internal teams, ensuring consistent delivery of high-quality support services aligned with SLAs, business priorities, and customer expectations.</span></span></span></span></span></p><br> <p><span><span><span><span><span>Reporting to the Account Director, the role requires strong experience in SAP support delivery, ITIL-based service management, and team leadership across onsite and offshore models. The ideal candidate will have proven expertise in managing 24x7 support environments, driving process improvements, and ensuring high customer satisfaction, particularly within public sector engagements.</span></span></span></span></span></p><br> <p><span><span><span><b><span><span>Key Skills </span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Must Have</span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span>8+ years of experience in IT consulting/services, with at least 5 years in Service Delivery Management</span></span></span></span></span></li> <li><span><span><span><span><span>Proven experience in managing SAP application support and/or SAP AMS engagements</span></span></span></span></span></li> <li><span><span><span><span><span>Strong understanding of ITIL processes (Incident, Problem, Change Management)</span></span></span></span></span></li> <li><span><span><span><span><span>Experience in managing SLAs, service metrics, and continuous improvement initiatives</span></span></span></span></span></li> <li><span><span><span><span><span>Strong stakeholder management skills, including client-facing experience at senior levels</span></span></span></span></span></li> <li><span><span><span><span><span>Experience managing onsite, offshore, and distributed teams (including 24x7 support models)</span></span></span></span></span></li> <li><span><span><span><span><span>Strong people management skills including team development, retention, and performance management</span></span></span></span></span></li> <li><span><span><span><span><span>Experience in handling customer escalations and driving resolution within defined SLAs</span></span></span></span></span></li> <li><span><span><span><span><span>Strong commercial awareness including gross margin and cost management</span></span></span></span></span></li> <li><span><span><span><span><span>Excellent communication, reporting, and coordination skills</span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span>Nice to Have</span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span>ITIL certification (strongly preferred)</span></span></span></span></span></li> <li><span><span><span><span><span>Experience in Public Sector projects</span></span></span></span></span></li> <li><span><span><span><span><span>Domain knowledge in Finance / Tax</span></span></span></span></span></li> <li><span><span><span><span><span>Postgraduate qualification in Management</span></span></span></span></span></li> <li><span><span><span><span><span>Experience in SAP change management and enhancement delivery</span></span></span></span></span></li> <li><span><span><span><span><span>Exposure to audit, compliance, and governance frameworks</span></span></span></span></span></li> <li><span><span><span><span><span>Familiarity with automation and service improvement tools</span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span>Key Responsibilities</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Service Delivery Management</span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Own and manage end-to-end SAP application support delivery, ensuring adherence to SLAs, KPIs, and quality benchmarks </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Act as the single point of contact for the customer, ensuring effective communication and service alignment </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Drive incident resolution, service requests, and problem management processes </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Monitor service performance, identify improvement opportunities, and implement process enhancements </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ensure timely escalation and resolution of issues as per the defined escalation matrix </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Conduct regular service reviews, including weekly/monthly reporting and steering committee meetings </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Track and manage commercial aspects including billing, cost control, and gross margin </span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span>Stakeholder &amp; Customer Management</span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Build and maintain strong relationships with customer stakeholders and act as a trusted advisor </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Manage customer expectations, feedback, and escalations proactively </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Drive customer satisfaction initiatives, including CSAT surveys and improvement plans </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Provide regular updates to stakeholders on service performance, risks, and improvements </span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span>Team &amp; People Management</span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Lead and manage onsite and offshore SAP support teams, including 24x7 operations </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Define shift rosters and ensure optimal resource utilization </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Act as the primary point of contact for team members and ensure effective communication </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Drive team engagement, performance management, and retention while minimizing attrition risks </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Collaborate with resource management teams for proactive staffing and hiring decisions </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ensure effective knowledge transfer and capability building within the team </span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span>Process &amp; Governance</span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Implement and drive ITIL-based service management processes across incident, problem, and change management </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Ensure adherence to internal and external compliance requirements </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Support internal and external audits and ensure process readiness </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Drive quality initiatives and promote a culture of continuous improvement </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Define and enhance processes to improve efficiency, service quality, and customer value </span></span></span></span></span></span></li> </ul> <p><span><span><span><b><span><span>Operational Excellence &amp; Continuous Improvement</span></span></b></span></span></span></p><br> <ul> <li><span><span><span><span><span><span>Identify opportunities for automation, efficiency, and service optimization </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Drive proactive problem management and root cause analysis </span></span></span></span></span></span></li> <li><span><span><span><span><span><span>Recommend system impro</span></span></span></span></span></span></li></ul> </div>