Call Center Jobs in Bahrain

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><ul><li>Supports Butlers in creating personal connections with guests through emotional luxury.</li><li>Responsible to have full knowledge of in suite and maxi bar set-ups.</li><li>Supports Butler in regular service offerings include unpacking, packing, light laundry handling, shoe-shine service if needed.</li><li>Fully understands the difference of room categories and guest levels / VIPs.</li><li>Promptly answers calls, instant messages from the Butler they work with as well as in their department.</li><li>Engages, customizes and organises in suite Maxi Bar set-ups for the occupied suites with the instructions of the Butler.</li><li>Make sure to report used items in suites Maxi Bars and are charged to the guest’s accounts.</li><li>Make sure Butler trolleys and dedicated pantries are well-stocked and ready for the next shift.</li><li>Cleans and maintains all Butler working areas including guest suites, pantries, stores, equipment, perishables, stationary, etc. with the instruction and support of the Butler they work with.</li><li>Follows up necessary hygiene procedures on daily basis.</li><li>Completes the missing products from purchasing department and stocks them neatly in the designated pantries / storages.</li><li>Works closely with in room dining and engages / customizes replenishment of amenities for the occupied suites with the instructions of the Butler.</li><li>Responsible of removal and exchange of dirty plates, cutleries, glasses etc. while replenishing amenities and Maxi Bars for occupied suites with the instructions of the Butler.</li><li>Ensures all communication is carried clearly amongst the team.</li></ul><ul><li>Intuitively anticipates through observation and interactions guests’ needs and wants. Shares guest preferences with Butlers to be recorded on guest’s profile.</li><li>Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>Cooperates closely with Butlers and Butler supervisors to ensure a seamless service. Acts as a link for guests with all other areas of the hotel<em>.</em></li><li>Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.</li><li>Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.</li><li>Follows Hotel Evacuation Policy in case of an Emergency.</li></ul><br>Qualifications<br><br><ul><li>Possesses strong interpersonal skills and ability to communicate in second language.</li><li>Ascertains and addresses guest/colleague needs.</li><li>Focuses on service with an eye for detail and an approachable attitude.</li><li>Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.</li><li>Prioritizes and organizes work assignments and delegates work effectively.</li><li>Self-motivates and shows good initiative in a dynamic environment.</li><li>Ensures security and confidentiality of guest and hotel information.</li><li>Embraces and responds to change effectively.</li><li>Understands international luxury travelers and their needs..</li><li>An understanding of cultural nuisances in dealing with local and Middle Eastern guests.</li><li>Anticipates the needs and the assistance a Butler might need upon a guest’s stay, from their arrival to departure.</li><li>Strives an effort to capture the fineness of the everyday work.</li><li>Shows enthusiasm for self-development.</li></ul><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As an Amazon Critical Infrastructure Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:<br>• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.<br>• Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.<br>• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.<br>• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.<br>• Develop innovative solutions for AWS’s data centers.<br>• Work on concurrent projects, sometimes in multiple geographical regions.<br>• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.<br>• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.<br>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>Key job responsibilities<br>Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As an Amazon Critical Infrastructure Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:<br>• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.<br>• Are detail and data oriented.<br>• Have experience solving problems with engineered solutions.<br>• Have experience managing engineering projects and consultants.<br>• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).<br>• Are adaptable and inclined to get into the field to see things up close.<br>• Excited about a mix of office and field work.<br>A day in the life<br>Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.<br>If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!<br>About the team<br>Why AWS<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Diverse Experiences<br>Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.<br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.<br>Inclusive Team Culture<br>Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>Mentorship and Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers<br>- 5 year experience in HVAC Industry or in data center mechanical engineering<br>- Bachelor of Engineering (BEng) in Mechanical Engineering<br>- Bachelor Degree or equal in mechanical engineer.<br>- Knowledge of building codes and regulations for your region<br>- Knowledge of commercial or industrial power systems or mechanical systems<br>- Experience using a variety of web-based and other software tools for calculation and data processing<br>- Experience in electrical system<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p><strong>Job description:</strong></p><p>Dermatologist – Aesthetic &amp; Medical Dermatology</p><p>Location:&nbsp;Diyar Al Muharraq, Bahrain<br>Clinic:&nbsp;Serendipity Medical Center</p><p>&nbsp;</p><p><strong>About Us</strong></p><p>Serendipity Medical Center is a modern, NHRA-licensed dermatology and aesthetic clinic in Bahrain specializing in advanced skincare, laser, and cosmetic procedures.&nbsp;</p><p>Our vision is to combine medical expertise with aesthetic precision, offering world-class treatments and patient-centered care in a luxurious setting.</p><p>&nbsp;</p><p><strong>Position Overview</strong></p><p>We are seeking a&nbsp;qualified Dermatologist&nbsp;(Licensed or NHRA-eligible) to join our growing medical and aesthetic team.&nbsp;</p><p>The ideal candidate will provide comprehensive dermatological consultations, perform both&nbsp;medical and cosmetic procedures, and ensure the highest level of patient care and safety.</p><p>This role is ideal for a professional who is passionate about dermatology, aesthetic innovation, and long-term patient relationships.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct detailed&nbsp;skin consultations, diagnoses, and treatment planning.</li><li>Perform a range of&nbsp;dermatological and cosmetic procedures, including:</li><li>Laser treatments (Pico, CO₂, BBL, Q-switch, etc.)</li><li>Botox, fillers, PRP, mesotherapy</li><li>Acne, pigmentation, and scar management</li><li>Mole, wart, and skin tag removal</li><li>Oversee patient care from initial consultation to follow-up.</li><li>Supervise nursing staff during clinical procedures.</li><li>Ensure adherence to&nbsp;NHRA and infection control standards.</li><li>Stay updated with the latest advancements in dermatology and aesthetics.</li><li>Recommend and prescribe medical-grade skincare and treatment plans.</li></ul><p>&nbsp;</p><p><strong>Qualifications &amp; Requirements</strong></p><ul><li>Medical Degree (MD / MBBS)&nbsp;with specialization in&nbsp;Dermatology (MD / DDVL / equivalent).</li><li>NHRA license or eligibility to obtain one&nbsp;in Bahrain.</li><li>Minimum&nbsp;3 years of experience&nbsp;in clinical or aesthetic dermatology.</li><li>Proficiency in laser and cosmetic procedures (training certificates preferred).</li><li>Strong communication and interpersonal skills.</li><li>Commitment to ethical, safe, and evidence-based practice.</li></ul><p>&nbsp;</p><p><strong>Preferred Skills</strong></p><ul><li>Experience with&nbsp;Korean, American, or European laser systems.</li><li>Knowledge of&nbsp;cosmetic injectables&nbsp;and&nbsp;anti-aging treatments.</li><li>Ability to develop&nbsp;treatment protocols&nbsp;and&nbsp;train nursing staff.</li><li>Multilingual (English required; Arabic or other languages a plus).</li></ul><p>&nbsp;</p><p><strong>Benefits</strong></p><ul><li>Competitive salary with performance-based incentives.</li><li>Modern, well-equipped clinic environment.</li><li>Continuing education and professional development opportunities.</li><li>Supportive management and collaborative team culture.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Collections Specialist Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.<br> This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue.<br> You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.<br> This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily .<br> What You’ll Be Responsible For Collections &amp; Payment Recovery Make 100+ outbound calls daily to customers with overdue invoices Follow up consistently via calls and emails until payment resolution Navigate gatekeepers and reach decision-makers responsible for payments Handle objections and drive conversations toward payment commitments Billing Issues &amp; Case Resolution Investigate billing discrepancies and customer concerns Identify root causes of delays and work toward resolution Coordinate internally to resolve issues impacting payments CRM Management &amp; Documentation Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) Track customer interactions, payment commitments, and next steps Ensure no account is left unattended or without follow-up Customer Communication Communicate clearly and professionally with customers Provide updates on payment status and issue resolution Maintain a balance between firmness and professionalism in collections conversations Process Improvement &amp; Reporting Identify recurring issues impacting collections Share insights to improve processes and recovery rates Maintain consistency in daily activity and reporting Must-Have Experience &amp; Skills (Non-Negotiables) Proven experience in collections, accounts receivable, or high-volume outbound calling roles Comfortable making 100+ outbound calls per day consistently Strong objection-handling and negotiation skills Experience using CRM tools (Salesforce or similar) Excellent verbal and written English communication skills High attention to detail and accuracy in documentation Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit You are persistent and follow up until resolution You are confident handling difficult conversations You thrive in a target-driven, high-activity environment You take ownership of your performance and results Key Performance Indicators (KPIs) Daily call volume ( 100+ calls/day ) Number of payments collected / accounts resolved Follow-up consistency and response time Accuracy of CRM updates and documentation Reduction in outstanding receivables Interview Process Initial Screening Call Recruiter Interview Final Interview Offer &amp; Onboarding #LI-AG1</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Title: Dermatologist – Bahrain</b></p><p><br></p><p><b>Location:</b> Bahrain</p><p> <b>Job Type:</b> Full-time / Part-time</p><p> <b>Joining:</b> Immediate / Ready to join preferred</p><p><br></p><p>We are looking for a qualified <b>Dermatologist</b> to join our medical center in Bahrain. The candidate must have a valid <b>NHRA license</b> or be fully eligible and ready for NHRA registration.</p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Valid <b>NHRA license in Bahrain</b> is preferred / required</p><p> Ready to join immediately</p><p> Experience in dermatology and aesthetic procedures</p><p> Professional appearance and excellent communication skills</p><p> Ability to consult, diagnose, and provide treatment plans for patients</p><p> Experience with Botox, fillers, skin boosters, PRP, mesotherapy, laser, acne treatment, pigmentation, and anti-aging treatments is an advantage</p><p> Arabic and/or English speaking preferred</p><p> Must be patient-focused, ethical, and able to work as part of a medical team</p><p><br></p><p><b>Responsibilities:</b></p><p><br></p><p>Examine and consult patients for dermatology and aesthetic concerns</p><p> Provide safe and professional dermatology treatments</p><p> Perform aesthetic procedures according to NHRA regulations and clinic protocols</p><p> Maintain accurate patient medical records</p><p> Explain treatment plans, risks, benefits, and aftercare clearly to patients</p><p> Follow infection control and patient safety standards</p><p> Support the clinic in providing high-quality dermatology and aesthetic services</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Strong experience in medical dermatology and aesthetic dermatology</p><p> Skilled in patient consultation, diagnosis, and treatment planning</p><p> Experience with Botox, fillers, skin boosters, PRP, mesotherapy, chemical peels, acne treatment, pigmentation, and anti-aging treatments</p><p> Laser experience is an advantage</p><p> Excellent communication skills with patients</p><p> Professional, presentable, and confident personality</p><p> Ability to explain procedures, risks, benefits, and aftercare clearly</p><p> Good sales and consultation skills without being pushy</p><p> Patient-focused and ethical approach</p><p> Ability to work under NHRA regulations and clinic protocols</p><p> Good teamwork with nurses, reception, and management</p><p> Arabic and English speaking is an advantage</p><p> Ready to join immediately and flexible with clinic schedule</p><p><br></p></div>

<p><h4>Position summary</h4> <p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.</p> <p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform</p><p></p>

<p><br></p><p><strong>About the Role</strong><br>To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.</p><p><strong>Responsibilities</strong></p><ul><li>Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.</li><li>Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.</li><li>Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.</li><li>Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.</li><li>Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.</li><li>Develop business cases, ROI models, and value propositions for proposed solutions.</li><li>Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.</li><li>Build and maintain strong relationships with customers, partners, and technology vendors.</li><li>Support pricing, licensing, solution sizing, and commercial proposal preparation.</li><li>Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.</li><li>Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.</li><li>Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.</li><li>Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.</li><li>Perform any other related duties as assigned or needed.</li></ul><p><strong>Skills and Knowledge</strong></p><ul><li>Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.</li><li>Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.</li><li>Strong presentation, communication, negotiation, and stakeholder management skills.</li><li>Strong commercial awareness and business acumen.</li><li>Excellent analytical, problem-solving, and project coordination skills.</li><li>Ability to manage multiple opportunities in a fast-paced environment.</li><li>Presales &amp; Solution Consulting</li><li>Customer Experience (CX) Knowledge</li><li>AI &amp; Automation Awareness</li><li>Proposal &amp; Tender Management</li><li>Business Development</li><li>Executive Presentation Skills</li><li>Stakeholder Management</li><li>Commercial &amp; Financial Awareness</li><li>Market &amp; Competitive Analysis</li><li>Partner &amp; Vendor Management</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.</li><li>Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage.</li><li>8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.</li><li>Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.</li><li>Experience in customer engagement and executive-level presentations</li></ul>

<p><h4>Position summary</h4> <p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Good knowledge of all type Dx - Air conditioning units (Mainly in Ducted, Package, VRF, Minisplit &amp; window etc)</li><li>Should have minimum 5 Years Field Experience.</li><li>Able to quote all type of Dx Retrofit jobs.</li><li>Monitor Maintenance Team.</li><li>Plan day to day Service call &amp; Break down call.</li><li>Plan for Annual Maintenance Contract.</li><li>Preparing Client data base report.</li><li>Monitor Technician, Foremen and Supervisor.</li><li>Able to manage 25 - 30 call per day with 8 team of technician &amp; also plan AMC contract as per convenient.</li><li>Hand on experience on Dx – Air conditioning.</li><li>Good knowledge to identify Spare parts &amp; Brand.</li><li>Good Knowledge of DX- Market for Procurement of spare parts.</li><li>Good communication skill.</li><li>Computer literacy is must (Able to prepare report,letter to client, Quotation etc)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Experience : 3 to 7 Years</p></li><li><p>Education : Bachelor in Mechanical Engineering.</p></li><li><p>Language Requirement : English, Hindi &amp; Arabic will add advantage.</p></li><li><p>Age : “Between” 25 to 34</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.</span></p><br> <br> <br><br> Responsibilities <br> <ul><li><p><span>Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.</span></p><br></li><li><p><span>Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.</span></p><br></li><li><p><span>Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.</span></p><br></li><li><p><span>Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.</span></p><br></li><li><p><span>Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.</span></p><br></li><li><p><span>Develop business cases, ROI models, and value propositions for proposed solutions.</span></p><br></li><li><p><span>Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.</span></p><br></li><li><p><span>Build and maintain strong relationships with customers, partners, and technology vendors.</span></p><br></li><li><p><span>Support pricing, licensing, solution sizing, and commercial proposal preparation.</span></p><br></li><li><p><span>Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.</span></p><br></li><li><p><span>Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.</span></p><br></li><li><p><span>Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.</span></p><br></li><li><p><span>Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.</span></p><br></li><li><p><span>Perform any other related duties as assigned or needed.</span></p><br></li></ul> <br> <br><br> What we need from you <br> <ul><li><p><span>Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.</span></p><br></li><li><p><span>Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage</span><span>.</span></p><br></li><li><p><span>8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.</span></p><br></li><li><p><span>Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.</span></p><br></li><li><p><span>Experience in customer engagement and executive-level presentations</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <p>•Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.</p><br><p>•Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.</p><br><p>•Strong presentation, communication, negotiation, and stakeholder management skills.</p><br><p>•Strong commercial awareness and business acumen.</p><br><p>•Excellent analytical, problem-solving, and project coordination skills.</p><br><p>• Ability to manage multiple opportunities in a fast-paced environment.</p><br><p>•Presales &amp; Solution Consulting</p><br><p>•Customer Experience (CX) Knowledge</p><br><p>•AI &amp; Automation Awareness</p><br><p>•Proposal &amp; Tender Management</p><br><p>•Business Development</p><br><p>•Executive Presentation Skills</p><br><p>•Stakeholder Management</p><br><p>•Commercial &amp; Financial Awareness</p><br><p>•Market &amp; Competitive Analysis</p><br><p>•Partner &amp; Vendor Management</p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Leidos is hiring licensed behavioral health professionals to join our Adult Military and Family Life Counseling (MFLC) team to support Bahrain in the Middle East. This position will work remotely until travel opens up to the Middle East. Counselors must be able to accommodate overnight shift work in order to be considered for this opening. Join the mission to support U.S. military service members and their families as they work through important military life adjustments while serving their country. The Adult Military and Family Life Counselor (Adult-MFLC) position offers a unique opportunity to serve a vital role, in providing non-medical support, which includes counseling, consultation, and outreach, to service members, military family members and eligible staff. Non-medical counseling is preventive in nature and aims to address and provide solution focused approaches to issues before they become greater challenges. Service members, spouses and family members face unique emotional and environmental challenges due to the stress of military life. This is an opportunity for you to reach them where and when you are most needed. Adult-MFLC responsibilities include: Face-to-face counseling to military service members and their families (individuals, couples, and families). Visually observe, participate, and engage in activities with service members, military spouses and families; provide coaching, guidance and support to installation staff; and model behavior management techniques for staff and military family members. Offer presentations to service members, military families, and military leadership at military-connect events. Promote creativity and positivity through approved materials. Build rapport with parents and families by attending installation and community events. Help with transition adjustments, such as a new school and a new home. Participate in regular in-service training or other contract activities as assigned. Communicate information regarding trends and issues at assigned installation to Team Leads. Adult-MFLC will also benefit from: No insurance to file. No progress notes required. No treatment plans to develop. iPad provided for easy digital reporting, with no PII or PHI. Paid federal holidays. Free and unlimited behavioral healthcare training. Reimbursement for job-related license renewal fees. Eligibility to participate in 401K retirement plan. Centralized support through a Counseling Center of Excellence that provides best practices, expert speakers, and state-of-the-art resources. Additional Job Duties May Include: Responding to emergent situations in any physical location on a military installation Traversing long distances to both indoor and outdoor locations, to maneuver through rugged, outdoor, or uneven locations (ascend/descend), and work in outdoor weather. Travelling to locations outside of a military base in a variety of physical environments. Due to the nature of working on military installations or related worksites, counselors may need to comply with various site-specific requirements to work at designated locations. Environment: At the direction of the Department of Defense, duties are performed in multiple indoor locations (approximately 60%) and outdoor locations (approximately 40%). The indoor locations are located within a child development center (CDC) controlled by the Department of Defense. The outdoor locations frequently involve traversing over uneven grassy, gravel, and/or dirt areas, ascending/descending stairs, and exposure to the weather. CDC settings frequently involve sitting on the floor to interact with children for up to 2 hours at a time. Licensure Portability Great news! Under the recent National Defense Authorization Act (NDAA), licensed Military and Family Life Counselors may provide non-medical counseling services to military families at any location in a U.S. state, the District of Columbia, or a territory or possession of the United States, regardless of which state the counselor is licensed in. Within the scope of the MFLC program, a counselor may hold any independent and clinical license recognized by the Secretary of Defense as an appropriate license for the provision of non-medical counseling services. Minimum Requirements: A Master s degree or higher in the Behavioral Health Professions (MS/MSW/MA/PhD). The candidate must hold a valid independent license in the mental health field from any US state or territory (LCSW, MHC, MFT, LPC, Psychologist). Must be a U.S. citizen. Must be able to pass a basic background check for employment, a Child National Agency Check, and Inquiries (NACI/CNACI) clearance, commonly called a Public Trust clearance. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A Master s degree or higher in the Behavioral Health Professions (MS/MSW/MA/PhD). The candidate must hold a valid independent license in the mental health field from any US state or territory (LCSW, MHC, MFT, LPC, Psychologist). Must be a U.S. citizen. Must be able to pass a basic background check for employment, a Child National Agency Check, and Inquiries (NACI/CNACI) clearance, commonly called a Public Trust clearance.</p><p></p></section>

<p>Minimum 6 years experience in maintenance and troubleshooting of Central Ductable Units, Package Units etc.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply Now: Email: EMAIL_ADDRESS WhatsApp/Call: PHONE_NUMBER</p>

<p>Minimum 6 years. experience in Maintenance and troubleshooting of electrical systems in multistorey commercial Buildings/Malls/Hospitals.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply Now: Email: EMAIL_ADDRESS WhatsApp/Call: PHONE_NUMBER</p>

<p>Minimum 6 years experience in maintenance and troubleshooting of Chilled water-based HVAC system using Water Cooled Centrifugal Chillers/ Air Cooled Screw Chillers/Air Cooled Reciprocating Chillers.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply Now: Email: EMAIL_ADDRESS intl.com WhatsApp/Call: PHONE_NUMBER</p>

<p>Experience in trouble shooting of television and satellite systems (tuning and programming); intercom system; fire alarm system, door access control, nurse calling system, patient calling system, calling bells; Q-matic System, Public Address System.</p><p><strong>Desired Candidate Profile</strong></p><p>Apply Now: Email: EMAIL_ADDRESS WhatsApp/Call: PHONE_NUMBER</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <span>Leidos is hiring licensed behavioral health professionals to join our Adult Military and Family Life Counseling (MFLC) team to support <b>Bahrain in the Middle East. </b> </span> <b> </b> </p> <p> </p> <p> <b>This position will work remotely until travel opens up to the Middle East. Counselors must be able to accommodate overnight shift work in order to be considered for this opening. </b> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <span>Join the mission to support U.S. military service members and their families as they work through important military life adjustments while serving their country. The Adult Military and Family Life Counselor (Adult-MFLC) position offers a unique opportunity to serve a vital role, in providing non-medical support, which includes counseling, consultation, and outreach, to service members, military family members and eligible staff. Non-medical counseling is preventive in nature and aims to address and provide solution focused approaches to issues before they become greater challenges.</span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <span>Service members, spouses and family members face unique emotional and environmental challenges due to the stress of military life. This is an opportunity for you to reach them where and when you are most needed.</span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>Adult-MFLC responsibilities include:</b> </p> <ul> <li> <p> <span>Face-to-face counseling to military service members and their families (individuals, couples, and families).</span> </p> </li> <li> <p> <span>Visually observe, participate, and engage in activities with service members, military spouses and families; provide coaching, guidance and support to installation staff; and model behavior management techniques for staff and military family members.</span> </p> </li> <li> <p> <span>Offer presentations to service members, military families, and military leadership at military-connect events.</span> </p> </li> <li> <p> <span>Promote creativity and positivity through approved materials.</span> </p> </li> <li> <p> <span>Build rapport with parents and families by attending installation and community events.</span> </p> </li> <li> <p> <span>Help with transition adjustments, such as a new school and a new home.</span> </p> </li> <li> <p> <span>Participate in regular in-service training or other contract activities as assigned.</span> </p> </li> <li> <p> <span>Communicate information regarding trends and issues at assigned installation to Team Leads.</span> </p> </li> </ul> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>Adult-MFLC will also benefit from:</b> </p> <ul> <li> <p> <span>No insurance to file.</span> </p> </li> <li> <p> <span>No progress notes required.</span> </p> </li> <li> <p> <span>No treatment plans to develop.</span> </p> </li> <li> <p> <span>iPad provided for easy digital reporting, with no PII or PHI.</span> </p> </li> <li> <p> <span>Paid federal holidays.</span> </p> </li> <li> <p> <span>Free and unlimited behavioral healthcare training.</span> </p> </li> <li> <p> <span>Reimbursement for job-related license renewal fees.</span> </p> </li> <li> <p> <span>Eligibility to participate in 401K retirement plan.</span> </p> </li> <li> <p> <span>Centralized support through a Counseling Center of Excellence that provides best practices, expert speakers, and state-of-the-art resources.</span> </p> </li> </ul> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>Additional Job Duties May Include:</b> </p> <ul> <li> <p> <span>Responding to emergent situations in any physical location on a military installation</span> </p> </li> <li> <p> <span>Traversing long distances to both indoor and outdoor locations, to maneuver through rugged, outdoor, or uneven locations (ascend/descend), and work in outdoor weather.</span> </p> </li> <li> <p> <span>Travelling to locations outside of a military base in a variety of physical environments. </span> </p> </li> <li> <p> <span>Due to the nature of working on military installations or related worksites, counselors may need to comply with various site-specific requirements to work at designated locations.</span> </p> </li> </ul> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>Environment: </b> </p> </div> <div> <p> <span>At the direction of the Department of Defense, duties are performed in multiple indoor locations (approximately 60%) and outdoor locations (approximately 40%). The indoor locations are located within a child development center (CDC) controlled by the Department of Defense. The outdoor locations frequently involve traversing over uneven grassy, gravel, and/or dirt areas, ascending/descending stairs, and exposure to the weather. CDC settings frequently involve sitting on the floor to interact with children for up to 2 hours at a time.</span> </p> </div> <div> <p> <span> </span> </p> </div> <div> <p> <b>Licensure Portability</b> </p> </div> <div> <p> <span>Great news! Under the recent National Defense Authorization Act (NDAA), licensed Military and Family Life Counselors may provide non-medical counseling services to military families at any location in a U.S. state, the District of Columbia, or a territory or possession of the United States, regardless of which state the counselor is licensed in. Within the scope of the MFLC program, a counselor may hold any independent and clinical license recognized by the Secretary of Defense as an appropriate license for the provision of non-medical counseling services.</span> </p> </div> <div> <p> <b> </b> </p> </div> <div> <p> <b>Minimum Requirements:</b> </p> <ul> <li> <p> <span>A Master s degree or higher in the Behavioral Health Professions (MS/MSW/MA/PhD).</span> </p> </li> <li> <p> <span>The candidate must hold a valid<span> </span> </span> <u>independent license</u> <span> <span> in the mental health field from any US state or territory (LCSW, MHC, MFT, LPC, Psychologist).</span> </span> </p> </li> <li> <p> <span>Must be a U.S. citizen.</span> </p> </li> <li> <p> <span>Must be able to pass a basic background check for employment, a Child National Agency Check, and Inquiries (NACI/CNACI) clearance, commonly called a Public Trust clearance.</span> </p> </li> </ul> </div> <p>If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 and moving faster than anyone else dares.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage all IT Data Center activities and deputise Shift Supervisors in their absence</p><p>Be familiar with operating standards and operate computers for all running Batch processes and on-line system</p><p>Study new operating instructions and raise any problems or queries immediately</p><p>Arrange for engineers to be called in the event of suspected hardware fault</p><p>Initiate jobs as per the daily/weekly/monthly sheet plan and prepare monthly shift schedule</p><p>ensure daily fault forms are entered in the system and produce the highest quality of work and accuracy</p><p>Carry out restart and recovery procedures in the event of run failure or abandon the run</p><p>Provide details of the error for system support staff to take corrective action in the event of job failure</p><p>Monitor all mission-critical systems such as core banking systems, ATM gateway, Internet banking, Card systems, SMS gateway and etc...using the various monitoring tools, maintain and complete the operational logs</p><p>Monitor ATM transactions &amp; CTL online authorization status on the screen</p><p>Carry out quality control checks on output in accordance with job instructions</p><p>ensure that conditions of temperature and humidity as specified by the standards are maintained in the data center</p><p>Be responsible for all the jobs run during shift, monitor their progress, and cooperate with other shifts</p><p>To participate in the practical training of newly introduced systems</p><p>Perform backup &amp; restore of all systems as per procedure and ensure the backup tapes are stored in fireproof cabinets</p><p>Be familiar with the firefighting system and know how to use it</p><p>Attend to duty as and whenever required by the Bank</p><p>Run special/end-of-the-month jobs as of when required on development and DR.</p><p>Maintain confidentiality with respect to the information obtained during the day-to-day</p><p>performance of duties and responsibilities</p><p>Keep up-to-date of IT development</p><p>Assist and carry out any other assignments given by the Unit/Department Head from time to time</p><p>Adhere to and implement departmental policies, systems, and procedures, and ensure quality and cost-effective service.</p><p>To automate manual tasks and have better proactive monitoring.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">A bachelor s degree in computer science or equivalent is required. Minimum 1-2 years of practical experience in a bank or a similar function. Experience in managing IT Operations and sufficient technical knowledge is preferred. Experience in UNIX is preferred.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p> </p> <p>REQUIRED QUALIFICATIONS</p> <p>License or Certification: CPR Certification</p> <p>First Aid Certification</p> <p>Recreation Equipment</p> <p>Any certification or training required by local and state agencies.</p> <p> </p> <p>#LI-NS1</p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. </i> </p></div></section>

<p><h4>About the role</h4> <p>We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.</p> <h4>What you’ll be responsible for</h4> <p><strong>Collections & payment recovery</strong><br> <li>Make 100+ outbound calls daily to customers with overdue invoices</li> <li>Follow up consistently via calls and emails until payment resolution</li> <li>Navigate gatekeepers and reach decision-makers responsible for payments</li> <li>Handle objections and drive conversations toward payment commitments</li></p> <p><strong>Billing issues & case resolution</strong><br> <li>Investigate billing discrepancies and customer concerns</li> <li>Identify root causes of delays and work toward resolution</li> <li>Coordinate internally to resolve issues impacting payments</li></p> <p><strong>CRM management & documentation</strong><br> <li>Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)</li> <li>Track customer interactions, payment commitments, and next steps</li> <li>Ensure no account is left unattended or without follow-up</li></p> <p><strong>Customer communication</strong><br> <li>Communicate clearly and professionally with customers</li> <li>Provide updates on payment status and issue resolution</li> <li>Maintain a balance between firmness and professionalism in collections conversations</li></p> <p><strong>Process improvement & reporting</strong><br> <li>Identify recurring issues impacting collections</li> <li>Share insights to improve processes and recovery rates</li> <li>Maintain consistency in daily activity and reporting</li></p> <h4>Must-have experience & skills (non-negotiables)</h4> <li>Proven experience in collections, accounts receivable, or high-volume outbound calling roles</li> <li>Comfortable making 100+ outbound calls per day consistently</li> <li>Strong objection-handling and negotiation skills</li> <li>Experience using CRM tools (Salesforce or similar)</li> <li>Excellent verbal and written English communication skills</li> <li>High attention to detail and accuracy in documentation</li> <li>Ability to manage multiple accounts and follow-ups simultaneously</li> <h4>What makes you a strong fit</h4> <li>You are persistent and follow up until resolution</li> <li>You are confident handling difficult conversations</li> <li>You thrive in a target-driven, high-activity environment</li> <li>You take ownership of your performance and results</li> <h4>Key performance indicators (KPIs)</h4> <li>Daily call volume (100+ calls/day)</li> <li>Number of payments collected / accounts resolved</li> <li>Follow-up consistency and response time</li> <li>Accuracy of CRM updates and documentation</li> <li>Reduction in outstanding receivables</li> <h4>Interview process</h4> <li>Initial screening call</li> <li>Recruiter interview</li> <li>Final interview</li> <li>Offer & onboarding</li></p><p></p>