Autism Specialist Jobs in Bahrain
171 Jobs Found
<div ><p ><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization & cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company’s strategic plan and business imperatives through differentiation by Customer Service.</span></p><p ><strong><span ></span></strong></p><p ><strong><span >Your Tasks:</span></strong></p><p ><strong><span >Process Development, Standardization & Continuous Improvement</span></strong></p><ul><li><span >Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</span></li><li><span >Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</span></li><li><span >Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders </span></li><li><span >Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</span></li><li><span >Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</span></li><li><span ></span></li></ul><p ><strong><span >Program & Project Management</span></strong></p><ul><li><span >Lead and manage the end-to-end delivery of regional Customer Service programs and projects</span></li><li><span >Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</span></li><li><span >Act as the Customer Service lead for cross-functional projects </span></li><li><span ></span></li></ul><p ><strong><span >Stakeholders Management & Governance</span></strong></p><ul><li><span >Act as the focal point and catalyst for Customer Service across MENA</span></li><li><span >Ensure alignment and collaboration cross-functionally and between stakeholders</span></li><li><span >Represent regional priorities and requirements in global forums</span></li><li><span >Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</span></li><li><span >Drive cost efficiency and productivity optimization initiatives across MENA</span></li><li><span >Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</span></li><li><span ></span></li></ul><p ><strong><span >Customer Experience & Service Excellence</span></strong></p><ul><li><span >Drive customer satisfaction by embedding best-in-class service standards</span></li><li><span >Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</span></li><li><span >Ensure adherence to Customer Service processes and CoE standards across countries</span></li><li><span >Act as escalation point for complex customer issues and critical shipment-related incidents</span></li><li><span ></span></li></ul><p ><strong><span >Vendor & Consulting Management</span></strong></p><ul><li><span >Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</span></li><li><span >Ensure effective communication, transparency on progress, and risk management</span></li><li><span >Oversee quality and impact of deliverables to support transformation objectives</span></li><li><span ></span></li></ul><p ><strong><span >Talent Development & Engagement</span></strong></p><ul><li><span >Support the development of Customer Service-learning curricula and capability-building initiatives</span></li><li><span >Deliver and contribute to training programs, including CIS and other development initiatives</span></li><li><span >Build organizational capability in process excellence, analytics, and customer-centric practices</span></li><li><span >Support attraction, development, and retention of top Customer Service talents</span></li><li><span ></span></li></ul><p ><strong><span >Customer Service Operations Support</span></strong></p><ul><li><span >Support countries in maintaining adherence to Customer Service processes and operational standards</span></li><li><span >Identify operational gaps and drive improvement actions</span></li><li><span >Promote a high-performance culture focused on continuous improvement and customer excellence</span></li><li><span >Contribute to the effectiveness of day-to-day Customer Service operations when required</span></li></ul><p ><span ></span></p><p ><strong><span >Growth Enablement</span></strong></p><ul><li><span >Identify and promote opportunities for revenue generation through Customer Service channels</span></li><li><span >Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</span></li></ul><p ><span ></span></p><p ><strong><span >Additional support</span></strong></p><ul><li><span >Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</span></li><li><span >Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</span></li><li><span >Support customers service sub-functions Performance Excellence, Tools & Tech when needed.</span></li></ul><ul><li><span ><br></span></li></ul><p ><strong><span >Your Profile:</span></strong><span ></span></p><ul><li><span >University degree. MBA is a plus</span></li><li><span >Excellent Communication skills</span></li><li><span >Proficiency in data analysis and visualization tools (PowerBI..etc)</span></li><li><span >Strong collaboration and teamwork skills</span></li><li><span >Excellent Software skills (Microsoft and AI tools </span></li><li><span >Knowledge/Experience in Business Process Model, Project Management is a plus</span></li><li><span >Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</span></li></ul><p ><span ></span></p><p class="MsoListParagraph" ><span ></span></p><p ><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Strong career support in an international environment.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Great culture and colleagues.</span></p><p class="MsoNoSpacing" ><span ><span>·<span Times New Roman";"> </span></span></span><span dir="LTR"></span><span >Multifarious benefit programm.</span></p><p class="MsoNoSpacing"><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><p ><span > </span></p></div>
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> About the Role You’ll design coding tasks that challenge frontier AI coding agents.<br> Each task is a self-contained Docker environment with a broken piece of software; an AI agent attempts the fix; automated tests verify the outcome.<br> Your deliverable is the full task package: broken code, tests, instructions, and a reference solution proving the task is solvable.<br> Responsibilities : Invent a realistic developer scenario — a real bug, a broken ETL, a missing feature — not a toy problem.<br> Build a reproducible Docker environment with pinned dependencies.<br> Write a pytest that verifies outcomes, not specific commands — deterministic, non-flaky, and does not leak the fix.<br> Write an instruction.<br>md that reads like a Jira ticket a developer would receive.<br> Write a reference solve.<br>sh proving the task is solvable.<br> Calibrate difficulty so current state-of-the-art agents solve the task 20–60% of the time.<br> Iterate based on feedback from expert QA reviewers.<br> Later: review other authors’ tasks as a QA reviewer.<br> Not in scope Data labeling, prompt engineering.<br> Production code to ship — you design problems and verification for AI agents.<br> Leetcode puzzles — scenarios must look like real developer work.<br> Not every candidate task ships — quality over quantity.<br> Requirements 3+ years of production software development in one backend stack — Python, Go, Node.<br>js, Java, or Rust.<br> Depth in one stack beats breadth.<br> Python + pytest fluency — required regardless of primary stack.<br> The task harness is pytest-based even when the broken app is in another language.<br> Fixtures, parametrize, monkeypatch, timeouts, conftest.<br>py. Docker authoring — reproducible Dockerfiles, pinned dependencies, multi-stage builds when needed, non-root user.<br> Linux & Bash — comfort debugging inside containers (strace, lsof, journalctl); shell beyond set -euo pipefail.<br> AI coding agent experience — Claude Code, Cursor, Roo Code, or similar, on non-trivial work.<br> You can cite a specific time the AI was confidently wrong and how you caught it.<br> English — B2+ written.<br> Not a fit Data Science, ML, or Computer Vision engineers without backend-engineering output.<br> Manual QA testers without automation or test authoring.<br> Frontend-only, low-code / no-code, IT Support, or Business Analysts.<br> Engineers who have never written pytest from scratch.<br> Junior, intern, or assistant as the most recent role.<br> Preferred qualifications Domain depth in Security, System Administration (nginx / systemd / cron), Scientific Computing (NumPy / PyTorch / SciPy), DevOps, or Git internals.<br> Modern Python tooling (uv, poetry, pyproject.<br>toml). Coverage tooling (pytest-cov, coverage.<br>py, gcov, llvm-cov, kcov).<br> Fuzzing or property-based testing (Hypothesis).<br> Prior contribution to agent-evaluation benchmarks or related frameworks.<br> Process Apply → Pass qualification (90-minute sample-task screen + short behavioral interview) → Join a project → Complete tasks → Get paid.<br> Time commitment Onboarding: ~10 hours per first task.<br> Steady state: ~5 hours per task, 2–4 parallel tasks per author.<br> Realistic weekly load: 8–20 hours.<br> Higher volume available for top performers.<br> You choose when and how to contribute; tasks must be submitted by the deadline and meet acceptance criteria.<br> Compensation: Paid contributions, rates up to $35/hour *.<br> Task-based compensation equivalent to hourly rate, depending on performance and volume.<br> Some projects include incentive payments.<br> *Rates vary based on expertise, skills assessment, location, project needs, and other factors.<br> Higher rates may be provided to highly specialized experts.<br> Lower rates may apply during onboarding or non-core project phases.<br> Payment details are shared per project.<br> Apply Submit your CV via the Mindrift platform.<br> Indicate your English level, note this role (Software Engineering Evaluation Specialist — Terminal Bench), and include a GitHub profile link if available.<br></span> </div>
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<p><span><span><span><b><span><span><span><span>Consultant - SAP Technical (Adobe Forms)</span></span></span></span></b></span></span></span></p><br> <p><span><span><span><span><b><span><span><span>About Invenio</span></span></span></b></span></span></span></span></p><br>
<p><span><span><span><span><span><span>The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today's business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com.</span></span></span></span></span></span></p><br> <p><span><span><span><b><span><span><span>Role: Consultant SAP ABAP (Adobe Forms)</span></span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span><span>Years of Experience: 3-6</span></span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span><span>Location:</span></span></span></b></span></span></span></p><br>
<p><span><span><span><b><span><span><span>Shifts:</span></span></span></b></span></span></span></p><br> <p><span><span><span><span><b><span><span><span>Job Summary</span></span></span></b></span></span></span></span></p><br>
<p><span><span><span><span><span><span>The Consultant – SAP ABAP is responsible for delivering end-to-end SAP technical solutions, including design, development, and implementation. This role requires strong hands-on expertise in ABAP, the ability to handle complex requirements, and active collaboration with functional and business stakeholders. The consultant is expected to work independently, contribute to project success, and mentor junior team members.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><span><span>This position is specifically for SAP Adobe Forms development. The consultant is expected to design, build and support print and interactive forms together with the driver programs and output determination around them, and to resolve rendering and output issues across the landscape.</span></span></span></span></span></span></p><br>
<p><span><span><span><span><b><span><span><span>Key Skills</span></span></span></b></span></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>3-6 years of hands-on SAP ABAP development experience, with at least 1-2 years of hands-on Adobe Forms development.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Hands-on form development using Interactive Forms by Adobe (SFP) - form interface and form context design, data binding and context conditions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Adobe LiveCycle Designer - master and body pages, flowed and positioned subforms, pagination and overflow, repeating tables, dynamic versus static forms.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>ABAP driver programs that call the generated function module and control form output.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Scripting in FormCalc and JavaScript across form events.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Adobe Document Services configuration and troubleshooting of rendering failures across the landscape.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Output determination and print output - spool handling, print controls, device types and barcodes.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Multi-language forms, translation and font handling.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Reports (ALV and classical), Data Dictionary objects, data migration programs, and enhancements using BAdIs, enhancement spots and user exits.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Object-Oriented ABAP (Design Patterns) - classes, interfaces, inheritance and exception handling.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Debugging, code optimisation and performance tuning.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>SAP development standards, unit testing, code review and transport management.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Good understanding of code pushdown and how to write database-efficient ABAP on SAP HANA.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>ABAP Development Tools (Eclipse) along with SAP GUI - optional.</span></span></span></span></span></span></span></li>
</ul>
<p><span><span><span><span><b><span><span><span>Good to Have</span></span></span></b></span></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Offline interactive forms - usage rights, submit by email or HTTP, and reading returned data back into ABAP.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>S/4HANA Output Management with BRF+ and the Manage Output Items Fiori app.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Digital signatures on interactive forms.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Country-specific statutory and e-invoicing layouts; SAP Document and Reporting Compliance.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>SAP certification in ABAP.</span></span></span></span></span></span></span></li>
</ul>
<p><span><span><span><span><b><span><span><span>Key Responsibilities</span></span></span></b></span></span></span></span></p><br>
<ul>
<li><span><span><span><span><span><span><span>Analyse functional specifications and layout requirements, prepare technical designs, and raise gaps or clarifications before development starts.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Build print and interactive forms to brand and statutory layout requirements, and drive layout sign-off with the business.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Design the form interface and driver program so that data selection is efficient and reusable across output channels.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Develop, unit test and document forms and supporting ABAP objects as per SAP development standards.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Configure output determination alongside the functional consultant and own the technical side of output failures.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Test against realistic data and edge cases - long text, multi-page tables and zero-item documents - before handing to SIT.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Maintain layout version control and correct transport of form and interface objects across the landscape.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Work with functional consultants and business users to translate requirements into technical solutions.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Resolve SIT, UAT and post-go-live defects within agreed timelines and record the correct root cause.</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Participate in code reviews and ensure quality standards are met before transport release.</span></span></span></span></span></span></span></li>
<li><span><span></span></span></li></ul> </div>
<p>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project ( https://tendem.ai/ ) and create high-quality presentations for real-world use cases. In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations. This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.</p><p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p><p>This is a freelance role for a Tendem project. As a Presentation Designer, you will focus on storytelling and visual hierarchy. We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers. You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.</li><li>Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.</li><li>Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.</li><li>Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.</li><li>Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.</li></ul><p>Apply, pass qualification(s), and start contributing to projects aligned with your expertise on your own schedule.</p><p><strong>Educational qualifications</strong></p><p>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable. Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</p><p><strong>Academic and/or Professional Experience</strong></p><p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p><p><strong>Technical Skills (Essential)</strong></p><ul><li><strong>Presentation software:</strong> Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks.</li><li><strong>Design tools:</strong> Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.</li><li><strong>Data & information design:</strong> Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.</li><li><strong>Typography & animation:</strong> Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable. Bachelor s or Master s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.</p><p>Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates). We are looking for specialists who have a deep understanding of pacing, storytelling, and information design. A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.</p><p><strong>Technical Skills (Essential)</strong></p><ul><li><strong>Presentation software:</strong> Expertise in PowerPoint, Keynote, etc., for building complex, dynamic, and perfectly animated decks.</li><li><strong>Design tools:</strong> Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.</li><li><strong>Data & information design:</strong> Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.</li><li><strong>Typography & animation:</strong> Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.</li></ul><p><strong>Additional requirements</strong></p><ul><li>Hands-on experience creating high-end, premium corporate-meets-creative style layouts.</li><li>Strong attention to detail and absolute commitment to visual perfectness.</li><li>Self-directed work ethic with the ability to troubleshoot design challenges independently.</li><li>English proficiency: Upper-intermediate (B2) or above (required)</li></ul>
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<span>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project (**https://tendem.<br>ai/**) and create high-quality presentations for real-world use cases.<br> In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations.<br> This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Presentation Designer, you will focus on storytelling and visual hierarchy.<br> We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers.<br> You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.<br> Key Responsibilities Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.<br> Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.<br> Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.<br> Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.<br> Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.<br> How to get started Apply, pass qualification(s), and start contributing to projects aligned with your expertise — on your own schedule.<br> Educational qualifications At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.<br> Bachelor’s or Master’s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.<br> Academic and/or Professional Experience Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates).<br> We are looking for specialists who have a deep understanding of pacing, storytelling, and information design.<br> A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.<br> Technical Skills (Essential) Presentation software: Expertise in PowerPoint, Keynote, etc.<br>, for building complex, dynamic, and perfectly animated decks.<br> Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.<br> Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.<br> Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.<br> Additional requirements Hands-on experience creating high-end, premium corporate-meets-creative style layouts.<br> Strong attention to detail and absolute commitment to visual perfectness.<br> Self-directed work ethic with the ability to troubleshoot design challenges independently.<br> English proficiency: Upper-intermediate (B2) or above (required) Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization.<br> Applications without a portfolio link, or without relevant presentation cases, will not be considered.<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
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<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span><span><br> <span><br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><p><strong><span>ROLE PURPOSE: </span></strong></p><br><br><p><span>To carry out maintenance, repair, modifications and alterations to customers or company owned, leased or operated aircraft. </span></p><br><br><br><br><p><strong><span>YOUR TASKS:</span></strong></p><br><br><ul> <li><span>Ensure that aircraft maintenance is always performed to the highest standards and in compliance with applicable and approved data.</span></li> <li><span>Ensure that all maintenance related documentation is properly actioned and certified within the category A scope of approval.</span></li> <li><span>Be responsible for the requisitioning of parts from stores, assuring serviceability of parts, completion of appropriate tags, return of parts to Stores with the applicable forms and documentation completed;</span></li> <li><span>Responsible for written and verbal communication of information to the applicable Line Maintenance Manager to ensure a satisfactory level of continuity and safety regarding work in progress (or pending) with respect to aircraft, equipment, personnel and safety;</span></li> <li><span>Shall ensure that safety precautions and safe practices are adhered to and practiced by those personnel under his direction. Reporting any unsafe conditions or equipment to the Line Manager;</span></li> <li><span>Ensure that company owned and/or operated maintenance and ground support equipment is operated and maintained in safe and operable condition. All GSE defects to be documented and reported to the GSE mechanic;</span></li> <li><span>Ensure that all line maintenance areas are kept in a neat and orderly manner at all times.</span></li> <li><span>Inputting of all relevant aircraft Tech Log and Work Order information including component changes into the TRAX computer maintenance program;</span></li> <li><span>The completion of applicable certification paperwork & the writing of concise reports;</span></li> <li><span>Provide Outstation & Flying Spanner support when operationally required;</span></li> <li><span>To provide AD-HOC Aircraft AOG recovery support when required which will include recovery of Aircrafts outside of Bahrain.</span></li> <li><span>Must be able to analyse and troubleshoot aircraft systems and engines utilising knowledge learnt from individual aircraft familiarization courses, maintenance manuals and references, and experience gained from 'hands-on' practical on the job training.</span></li> <li><span>Must be able to make timely and appropriate decisions based on problem solving ability and experience. Remains objective and co-ordinate with relevant departments, even when under pressure, to make a calculated decision with considerations given to safe ‘on time performance’ of the company fleet.</span></li> <li><span>Must be able to prioritize work requirements based on fleet arrivals, departures and scheduled maintenance. Monitor progress throughout shift, anticipate problems and adjust work or schedule to ensure optimum serviceability at all times. Including flying technical support when called upon.</span></li> </ul><br><br><p><span> <strong><span>YOUR PROFILE:</span></strong></span></p><br><br><ul> <li><span>Proven experience in Hangar and/or Line Maintenance (excluding apprenticeship or basic training).</span></li> <li><span>Valid EASA Part-66 Aircraft Maintenance License, ICAO Type II License, or CAT A License required. B767 type rating is an added advantage.</span></li> <li><span>Flexible and adaptable in a fast-paced environment, willing to work shifts (including nights), undertake outstation assignments, and perform flying spanner duties as required. Self-motivated, able to work independently with minimal supervision, with strong written and spoken English skills and good computer literacy.</span></li></ul><br><p><strong><span>OUR OFFER:</span></strong></p><br><br><ul><li>Strong career support in an international environment.</li><li>Great culture and colleagues.</li><li>Multifarious benefit programm.</li></ul><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project (**https://tendem.<br>ai/**) and create high-quality presentations for real-world use cases.<br> In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations.<br> This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Presentation Designer, you will focus on storytelling and visual hierarchy.<br> We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers.<br> You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.<br> Key Responsibilities Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.<br> Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.<br> Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.<br> Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.<br> Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.<br> How to get started Apply, pass qualification(s), and start contributing to projects aligned with your expertise — on your own schedule.<br> Educational qualifications At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.<br> Bachelor’s or Master’s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.<br> Academic and/or Professional Experience Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates).<br> We are looking for specialists who have a deep understanding of pacing, storytelling, and information design.<br> A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.<br> Technical Skills (Essential) Presentation software: Expertise in PowerPoint, Keynote, etc.<br>, for building complex, dynamic, and perfectly animated decks.<br> Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.<br> Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.<br> Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.<br> Additional requirements Hands-on experience creating high-end, premium corporate-meets-creative style layouts.<br> Strong attention to detail and absolute commitment to visual perfectness.<br> Self-directed work ethic with the ability to troubleshoot design challenges independently.<br> English proficiency: Upper-intermediate (B2) or above (required) Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization.<br> Applications without a portfolio link, or without relevant presentation cases, will not be considered.<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Mindrift is looking for a highly skilled Presentation Designer to join the Tendem project (**https://tendem.<br>ai/**) and create high-quality presentations for real-world use cases.<br> In this role, you'll apply your expertise in visual communication, information design, and storytelling to create clear, engaging, and professionally designed presentations.<br> This part-time remote opportunity is ideal for creative professionals with hands-on experience in visual communications, information design, and storytelling.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Presentation Designer, you will focus on storytelling and visual hierarchy.<br> We need a specialist who knows how to communicate complex information beautifully, turning raw data and narratives into compelling, highly persuasive slides and one-pagers.<br> You will use tools such as PowerPoint, Keynote, Adobe Creative Suite, and Figma to create polished, presentation-ready deliverables.<br> Key Responsibilities Design high-stakes pitch decks and professional one-pagers tailored for specific audiences.<br> Translate complex data into clear visual storytelling with a strong focus on minimalism and precise information hierarchy.<br> Elevate presentations using custom fonts, elegant animations, and perfect visual consistency.<br> Enforce a polished, persuasive, and premium corporate-meets-creative style across all deliverables.<br> Execute formatting quality standards through meticulous validation of visual alignment, pacing, and brand adherence before final delivery.<br> How to get started Apply, pass qualification(s), and start contributing to projects aligned with your expertise — on your own schedule.<br> Educational qualifications At least 2 years of relevant experience in graphic design, presentation design, visual storytelling, or data visualization is desirable.<br> Bachelor’s or Master’s Degree in Graphic Design, Fine Arts, Visual Communications, or related creative fields is a plus.<br> Academic and/or Professional Experience Candidates must have a strong portfolio featuring high-end presentations, pitch decks, and data visualization (not just basic templates).<br> We are looking for specialists who have a deep understanding of pacing, storytelling, and information design.<br> A methodical, detail-oriented approach and the ability to work independently to transform complex narratives into premium visuals are essential.<br> Technical Skills (Essential) Presentation software: Expertise in PowerPoint, Keynote, etc.<br>, for building complex, dynamic, and perfectly animated decks.<br> Design tools: Deep proficiency with Adobe Creative Suite (Illustrator, Photoshop) or Figma to create custom graphics and layouts.<br> Data & information design: Ability to translate complex data and multi-level hierarchical structures into clear, minimalist visual storytelling.<br> Typography & animation: Advanced skills in working with custom fonts and smooth, elegant animations for premium deliverables.<br> Additional requirements Hands-on experience creating high-end, premium corporate-meets-creative style layouts.<br> Strong attention to detail and absolute commitment to visual perfectness.<br> Self-directed work ethic with the ability to troubleshoot design challenges independently.<br> English proficiency: Upper-intermediate (B2) or above (required) Your CV must include a link to your portfolio featuring high-end presentations, pitch decks, and data visualization.<br> Applications without a portfolio link, or without relevant presentation cases, will not be considered.<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
<p><h4>Program summary</h4>
<p>KBR's Readiness and Sustainment (R&S) division is the team behind the mission®. We deliver mission critical services to the U.S. military and coalition partners around the world. Our key capabilities include base operations; contingency and expeditionary support; next generation asset management; digitally focused logistics; prepositioned stock; and integrated supply chain management.</p>
<p>KBR provides contingency base operations, stabilization, and infrastructure support services under Naval Support Activity (NSA) Bahrain, UAE, Oman, and related task orders.</p>
<h4>Job summary</h4>
<p>KBR is seeking an experienced civil engineer with a passion for designing and implementing infrastructure solutions that support critical missions for our customers. With a strong foundation in engineering principles and a commitment to innovation, you excel at planning, designing, and overseeing projects that are resilient, efficient, and sustainable. You are skilled in applying engineering best practices to complex challenges, ensuring every structure meets rigorous safety and operational standards.</p>
<h4>Roles and responsibilities</h4>
<ul>
<li>Studies, designs, specs, and services transportation systems (i.e., road, rail, airport, seaport), bridges, infrastructure, drainage, underground utilities, hydrology/hydraulics, water treatment and distribution, wastewater collection and treatment, water resources and raw water supply, tunnels, geotechnical design, and other civil engineering works.</li>
<li>Provides engineering services including performing field investigations and inspections, engineering analysis, calculations, and recommendations, design and development of statements of work, plans and specifications, as well as writing, preparation, and review of engineering reports.</li>
<li>Reviews drawings and provides construction support to assure compliance with plans and specifications. Researches and resolves design and construction problems.</li>
<li>Applies sound engineering principles, communicating complex engineering issues and concepts to technical and non-technical clients and project teams.</li>
<li>Functions as a technical specialist who makes decisions and recommendations that are recognized as authoritative and have a far-reaching impact on extensive engineering and related activities.</li>
<li>Negotiates critical and controversial issues with top-level engineers and officers of other organizations and companies.</li>
<li>Performs advisory and consulting work for the organization as a recognized authority for broad program areas or in an intensely specialized area.</li>
<li>Oversees and supports a multidisciplinary Damage Assessment Team (DAT) consisting of licensed trades (plumber, electrician, HVAC technician, etc.).</li>
<li>Oversees facility inspections and assessments being performed by KBR and subcontractors.</li>
<li>Conducts technical evaluations of vendor quotations.</li>
<li>Is responsible for ensuring that all projects are completed to the highest standards of quality, safety, and efficiency.</li>
<li>Ensures compliance with U.S. military standards, applicable codes, and contract requirements.</li>
</ul>
<h4>Basic qualifications</h4>
<ul>
<li>Must be a US citizen.</li>
<li>Must have an active US Secret security clearance.</li>
<li>Must have a minimum of a BA/BS degree in civil engineering.</li>
<li>Minimum 15 years of civil engineering work experience.</li>
<li>Professional Engineer (PE) license issued by a US state in civil engineering.</li>
<li>Experience supporting public works or US Government facility projects.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Experience supporting DoS/DoD-related programs, international programs, or field-based monitoring contracts.</li>
<li>Familiarity with digital data collection tools and field-based inspection/monitoring methodologies.</li>
<li>Experience building dashboards, visualizations, and performance reporting packages for customers and leadership.</li>
</ul>
<h4>KBR benefits</h4>
<p>KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</p>
<h4>Belong, connect and grow at KBR</h4>
<p>At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of teams’ philosophy and fosters an environment where everyone can belong, connect and grow. We deliver – together.</p>
<p>KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Company is a leading construction and specialist contracting company based in Bahrain, delivering high-quality waterproofing, civil, and building envelope solutions across the Kingdom and the wider Gulf region. They are committed to technical excellence, client satisfaction, and sustainable construction practices.<br><br>They are seeking a driven, technically proficient Sales Engineer with a strong background in the waterproofing and construction sectors. The successful candidate will be responsible for developing and maintaining client relationships, achieving sales targets, managing the full sales cycle from enquiry to invoice, and serving as a trusted technical advisor to clients across Bahrain.<br><br></p><p><strong>Sales & Business Development</strong></p><ul><li><p>Identify and develop new business opportunities within the waterproofing and construction market in Bahrain.</p></li><li><p>Build and maintain a strong sales pipeline to consistently meet and exceed monthly and annual revenue targets.</p></li><li><p>Conduct regular client visits, site surveys, and product presentations to architects, consultants, contractors, and project owners.</p></li><li><p>Prepare and submit competitive technical and commercial proposals in a timely manner.</p></li><li><p>Negotiate contracts and pricing in line with company policy and margin requirements.</p></li></ul><br><p><strong>Technical Advisory</strong></p><ul><li><p>Serve as the primary technical resource for clients, providing expert guidance on waterproofing systems, application methods, and product selection.</p></li><li><p>Conduct technical seminars, product demonstrations, and site assessments to support the specification and approval of company products and systems.</p></li><li><p>Collaborate with project teams to develop appropriate waterproofing specifications tailored to each project's requirements.</p></li><li><p>Stay current with industry standards, building codes (local and international), and emerging waterproofing technologies.</p></li></ul><br><p><strong>Client Relationship Management</strong></p><ul><li><p>Maintain and strengthen long-term relationships with key clients including developers, main contractors, MEP contractors, and consultants.</p></li><li><p>Ensure high levels of client satisfaction throughout the project lifecycle by proactively addressing queries, concerns, and after-sales support.</p></li><li><p>Conduct structured follow-ups on submitted quotations, pending approvals, and ongoing projects to ensure timely decision-making.</p></li></ul><br><p><strong>Project & Deadline Management</strong></p><ul><li><p>Track and manage multiple active projects simultaneously, ensuring deliverables, material submissions, and project milestones are met on schedule.</p></li><li><p>Coordinate with the operations and procurement teams to confirm material availability, delivery timelines, and on-site readiness.</p></li><li><p>Monitor project progress and escalate any risks or delays to management proactively.</p></li></ul><br><p><strong>Invoicing & Financial Follow-Up</strong></p><ul><li><p>Prepare and process invoices accurately upon project milestones or delivery, in line with agreed contract terms.</p></li><li><p>Follow up on outstanding payments, work closely with the finance team to maintain healthy cash flow and reduce overdue receivables.</p></li><li><p>Maintain accurate sales records, quotation logs, and payment tracking using Excel and company systems.</p></li><li><p>Produce regular sales reports, forecasts, and pipeline updates for management review.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>QUALIFICATIONS & EXPERIENCE</strong></p><ul><li><p>Bachelor's degree in Civil Engineering, Construction Management, Chemical Engineering, or a related Civil background</p></li><li><p>Minimum 3–5 years of proven sales experience in the waterproofing, construction chemicals, or building materials sector.</p></li><li><p>Solid technical understanding of waterproofing systems (below-grade, above-grade, roofing, wet areas, structural waterproofing).</p></li><li><p>Familiarity with waterproofing standards and specifications (BS, ASTM, local Bahraini/GCC codes) is highly advantageous.</p></li><li><p>Demonstrated track record of achieving and exceeding sales targets in a B2B construction environment.</p></li><li><p>Prior experience working in Bahrain or the GCC market is strongly preferred.</p></li></ul><br><p><strong>KEY SKILLS & COMPETENCIES</strong></p><ul><li><p>Waterproofing systems & application methods</p></li><li><p>Technical specification writing</p></li><li><p>Site assessment & quantity surveying basics</p></li><li><p>Advanced Microsoft Excel (pivot tables, formulas, dashboards)</p></li><li><p>Numerical analysis & cost estimation</p></li><li><p>AutoCAD / drawing interpretation (advantage) </p></li><li><p>Strong sales acumen and closing ability</p></li><li><p>Excellent verbal and written English communication</p></li><li><p>Client relationship management & stakeholder engagement</p></li><li><p>Time management & ability to manage multiple priorities</p></li><li><p>Structured follow-up discipline and attention to detail</p></li><li><p>Arabic language skills are a plus</p></li></ul><br><p><strong>WHAT WE OFFER</strong></p><ul><li><p>Competitive salary package commensurate with experience.</p></li><li><p>Performance-based incentives and sales commission structure.</p></li><li><p>Company vehicle or transportation allowance.</p></li><li><p>Medical insurance and statutory benefits.</p></li><li><p>Opportunities for professional development and technical training.</p></li><li><p>A dynamic, growth-oriented work environment in one of Bahrain's leading contracting firms.</p></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><p><span>Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization & cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company’s strategic plan and business imperatives through differentiation by Customer Service.</span></p><br><br><br><p><strong><span>Your Tasks:</span></strong></p><br><br><p><strong><span>Process Development, Standardization & Continuous Improvement</span></strong></p><br><br><ul><li><span>Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</span></li><li><span>Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</span></li><li><span>Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders </span></li><li><span>Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</span></li><li><span>Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</span></li></ul><p><strong><span>Program & Project Management</span></strong></p><br><br><ul><li><span>Lead and manage the end-to-end delivery of regional Customer Service programs and projects</span></li><li><span>Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</span></li><li><span>Act as the Customer Service lead for cross-functional projects </span></li></ul><p><strong><span>Stakeholders Management & Governance</span></strong></p><br><br><ul><li><span>Act as the focal point and catalyst for Customer Service across MENA</span></li><li><span>Ensure alignment and collaboration cross-functionally and between stakeholders</span></li><li><span>Represent regional priorities and requirements in global forums</span></li><li><span>Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</span></li><li><span>Drive cost efficiency and productivity optimization initiatives across MENA</span></li><li><span>Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</span></li></ul><p><strong><span>Customer Experience & Service Excellence</span></strong></p><br><br><ul><li><span>Drive customer satisfaction by embedding best-in-class service standards</span></li><li><span>Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</span></li><li><span>Ensure adherence to Customer Service processes and CoE standards across countries</span></li><li><span>Act as escalation point for complex customer issues and critical shipment-related incidents</span></li></ul><p><strong><span>Vendor & Consulting Management</span></strong></p><br><br><ul><li><span>Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</span></li><li><span>Ensure effective communication, transparency on progress, and risk management</span></li><li><span>Oversee quality and impact of deliverables to support transformation objectives</span></li></ul><p><strong><span>Talent Development & Engagement</span></strong></p><br><br><ul><li><span>Support the development of Customer Service-learning curricula and capability-building initiatives</span></li><li><span>Deliver and contribute to training programs, including CIS and other development initiatives</span></li><li><span>Build organizational capability in process excellence, analytics, and customer-centric practices</span></li><li><span>Support attraction, development, and retention of top Customer Service talents</span></li></ul><p><strong><span>Customer Service Operations Support</span></strong></p><br><br><ul><li><span>Support countries in maintaining adherence to Customer Service processes and operational standards</span></li><li><span>Identify operational gaps and drive improvement actions</span></li><li><span>Promote a high-performance culture focused on continuous improvement and customer excellence</span></li><li><span>Contribute to the effectiveness of day-to-day Customer Service operations when required</span></li></ul><br><p><strong><span>Growth Enablement</span></strong></p><br><br><ul><li><span>Identify and promote opportunities for revenue generation through Customer Service channels</span></li><li><span>Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</span></li></ul><br><p><strong><span>Additional support</span></strong></p><br><br><ul><li><span>Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</span></li><li><span>Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</span></li><li><span>Support customers service sub-functions Performance Excellence, Tools & Tech when needed.</span></li></ul><p><strong><span>Your Profile:</span></strong></p><br><br><ul><li><span>University degree. MBA is a plus</span></li><li><span>Excellent Communication skills</span></li><li><span>Proficiency in data analysis and visualization tools (PowerBI..etc)</span></li><li><span>Strong collaboration and teamwork skills</span></li><li><span>Excellent Software skills (Microsoft and AI tools </span></li><li><span>Knowledge/Experience in Business Process Model, Project Management is a plus</span></li><li><span>Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</span></li></ul><br><br><p><strong><span>Our Offer:</span></strong></p><br><br><p><span><span>·</span></span><span>Strong career support in an international environment.</span></p><br><br><p><span><span>·</span></span><span>Great culture and colleagues.</span></p><br><br><p><span><span>·</span></span><span>Multifarious benefit programm.</span></p><br><br><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong></p><br><br><br><p><span>Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><br><br><p><span> <br> Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><br><br><p><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><br><br><br><p><strong><span>Overall Role Purpose </span></strong></p><br><br><br><ul> <li><span>Supervises licensed engineers and unlicensed maintenance mechanics. Has authorization to release aircraft back to service for which he is legally entitled to certify. Supervises licensed engineers and unlicensed maintenance mechanics. Has authorization to release aircraft back to service for which he is legally entitled to certify.</span></li> <li><span>Technical role with authorization to release aircraft back to service for which he is legally entitled to certify.</span></li> <li><span>Maintaining highest possible technical DRR whilst assessing multiple factors surrounding aircraft serviceability </span></li> </ul><p><strong><span>Your Tasks:</span></strong></p><br><br><ul> <li><span>Ensure that aircraft maintenance is performed to the highest standards and at all times in compliance with applicable and approved data.</span></li> <li><span>Assist in “On-the-job” training of mechanics and trainees in the performance of their duties.</span></li> <li><span>Responsible for the upkeep and update of Company issued IT such as IPADs & onboard carried mobile phones. </span></li> <li><span>Responsible for the written and verbal communication of information from his shift to the succeeding shift to ensure a satisfactory level of continuity and safety with regard to work in progress (or pending) with respect to aircraft, equipment, personnel and safety. </span></li> <li><span>Be responsible for requisitioning of parts from stores, assuring serviceability of parts, completion of appropriate tags, return of parts to stores and assuring that required forms and documents are properly completed.</span></li> <li><span>Maintain and Manage the ETL as end users including the procedure to print in the event of ETL failure. </span></li> <li><span>Ensure that all maintenance related documentation is properly actioned and completed.</span></li> <li><span>Keep up-to-date on all applicable regulations, Service Bulletins, Airworthiness Directives and manufacturer’s service letters and other pertinent publications.</span></li> <li><span>Responsible for the completion of mandatory trainings on a quarterly basis such as Continuation Training , SFAR 88 Fuel Tank safety & Human Factors. </span></li> <li><span>Shall ensure that safety precautions and safe practices are adhered to and practiced by those personnel under his direction. Reporting any unsafe conditions or equipment to the Line Manager. </span></li> <li><span>The reporting of safety risks during flights at outstations through the Trip Reporting & QPULSE systems.</span></li> <li><span>Ensure that company owned and/or operated maintenance and ground support equipment is operated and maintained in safe and operable condition. All GSE defects to be documented and reported to the GSE mechanic.</span></li> <li><span>Responsible to keep up to date with roster change notifications from the AIMs system even on days off.</span></li> <li><span>Ensure that all line maintenance areas are kept in a neat and orderly manner at all times.</span></li> <li><span>Will be required to act on behalf of Line Supervisor or Line Manager as required.</span></li> <li><span>Inputting of all relevant aircraft Tech Log and Work Order information including component changes into the TRAX computer maintenance program</span></li> </ul><br><br><p><strong><span>Your Profile:</span></strong></p><br><br><ul> <li><span>Must have a minimum of 10 years aircraft maintenance experience, excluding apprenticeship or basic training.</span></li> <li><span>Must be a licensed, certifying, and company-approved B2 Avionics engineer, preferably on the Boeing Aircraft </span></li> <li><span>Must be able to communicate assertively, effectively and diplomatically with flight crew, flight dispatchers, ground handling personnel and senior management, as required. </span></li> <li><span>Valid EASA Part 66 Aircraft Maintenance License or ICAO Type 2 License, with endorsement in Boeing 767 Aircraft.</span></li> <li><span>Have Completed a minimum of 18 months in the current role.</span></li> </ul><br><p><strong><span>Our Offer:</span></strong></p><br><br><ul> <li><span>Strong career support in an international environment.</span></li> <li><span>Great culture and colleagues.</span></li> <li><span>Multifarious benefit program.</span></li> </ul><br><p><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><br><br><br><p><strong><span>We look forward to receiving your application!</span></strong></p><br><br><br> <br><br> </div>
<p><b>JOB PURPOSE:</b> Specialist Safety Training is responsible for ensuring that effective safety training is maintained across the organization and the wider community at the airside of BIA, in compliance with ICAO Annex 19, ICAO Doc 9859, BAC ASMS, and the associated procedures and guidelines. KEY ACCOUNTABILITIES: Airside Safety Responsibilities Ensures the development, review, and update of the Aerodrome Safety department's Training and Competency Requirements Manual. Ensures that the Training and Competency Requirements Guidelines established for all stakeholders is reviewed, updated, published, enforced, and monitored. Participates in safety audits to ensure conformance of stakeholders with the training and competency requirements. Develops training material for safety inductions, familiarization and awareness sessions, and ensures their delivery in an appropriate frequency in the interest of continuous improvement to safety performance. Prepares new training sessions based on the safety trend and root cause analysis performed across the department and aviation industry, in order to prevent and mitigate safety hazards. Participates in and supports with safety investigations to ensure that the training element is considered, and that the corrective actions are commensurate with the training requirements. Ensures that PLB and VDGS training is performed in line with the established procedure. Maintains training records for PLB and VDGS. Manages the license and username/password issuance process for PLB and VDGS operation. Ensures that all new contractor staff performing duties at the airside are enrolled in a safety induction. Carries out class room driving familiarization sessions, and on site practical familiarization of the airfield as part of the driving permit issuance process. Monitors the performance of On Job Training for staff as part of the Manoeuvring Area driving permit issuance process. Maintains a record of all Manoeuvring Area driving assessments performed by Airside Operations. Supports with the review and update of procedures, manuals, instructions, advisory circulars, and safety flashes to ensure that the critical training elements are considered as and when necessary. Performs monthly, quarterly, half annual, and annual analysis of training deliverables, including awareness sessions, safety inductions, PLB and VDGS training and assessment, training audits and spot checks. Ensures that Airside Operations and Aerodrome Safety staff are trained and familiarized with the particulars of all SOPs, Manuals, instructions, advisory circulars, and safety promotion material. Utilizes globally recognized training methodologies and tools when delivering training sessions and assessments. Manages the process of issuing training certificates to staff as and when required. Ensures that Airside Operations staff are trained and competent in performing critical duties such as hand marshalling, follow-me escort, aircraft repositioning, Runway / Taxiway / Stand inspections, VDGS operation, safe aircraft parking, and GRF inspection and reporting. Develops and delivers training material to Aerodrome Safety and Airside Operations staff to ensure their competency in ICAO regulations, SARPS, and local BCAA regulations. Monitors the performance of external training providers in the performance and delivery of training sessions that have an impact on safety at the airside. Ensures that all BAC Management are trained and competent in their safety related roles and responsibilities including change management, risk assessment, safety policies, safety objectives in line with ICAO Doc 9859 chapter 8.3.7. Ensures that appropriate human factors training is delivered to all BAC staff, and that the same training is mandated to be performed by stakeholder trainers for their staff. Establishes, monitors, and maintains safety performance indicators to measure the frequent delivery of safety training. Utilizes case studies from safety occurrences at the airside such as accidents, incidents, near misses, violations in order to improve existing training material and the competency and awareness of staff at the airside. Performs training needs and gap analysis to ensure that the existing training program meets the safety, regulatory, and operational requirements. Ensures that Aerodrome Safety staff performing SPI/SPT analysis are trained and competent for the task. Ensure that the accountable manager (CEO) receives specific safety training in compliance with ICAO Doc 9859 section 9.6.4.8. Maintains a tracker for all training deliverables for Aerodrome Safety and Airside Operations staff and ensures that training targets are met in a timely manner.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in aviation management, or equivalent qualification.</li><li>ACI Safety Management Diploma, or equivalent desirable.</li><li>Aviation Legislation and ICAO Annexes training.</li><li>Competent in Aerodrome Safety Management System.</li><li>Certification demonstrating competency in preparing and delivering training programs.</li><li>Minimum 5 years experience with special focus on aerodrome safety and relevant training programs.</li></ul>
<p><h4>About the role</h4>
<p>We’re hiring for our client, a growing U.S.-based company, seeking a Customer Operations Specialist to take ownership of contract lifecycle management, contract execution, CRM accuracy, and customer operational follow-through across a large customer portfolio.</p>
<p>This is an execution-heavy, ownership-driven operations role — not passive administrative work.</p>
<h4>You will:</h4>
<ul>
<li>Own contract data and contract execution workflows</li>
<li>Drive contract completion through daily outreach and follow-ups</li>
<li>Maintain CRM accuracy and reporting integrity</li>
<li>Ensure contracts align with billing and recurring revenue operations</li>
</ul>
<p>This role is ideal for someone who thrives in structured, high-volume, detail-oriented environments and follows through relentlessly until tasks are completed.</p>
<h4>What you’ll own</h4>
<strong>Contract ownership & accuracy</strong><br>
<ul>
<li>Own customer contracts from initiation through execution</li>
<li>Maintain a single source of truth for:
<ul>
<li>Contract status</li>
<li>Contract terms</li>
<li>Coverage and account details</li>
</ul>
</li>
<li>Ensure all records are:
<ul>
<li>Accurate</li>
<li>Complete</li>
<li>Audit-ready</li>
</ul>
</li>
<li>Maintain structured document storage and organization</li>
</ul>
<strong>Contract tracking & data management</strong><br>
<ul>
<li>Maintain master tracking sheets using:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>Track:
<ul>
<li>Renewal dates</li>
<li>Contract durations</li>
<li>Special terms</li>
<li>Account status</li>
</ul>
</li>
<li>Clean and remove inactive accounts</li>
<li>Prepare contract data for CRM accuracy within Salesforce</li>
</ul>
<strong>Contract outreach & execution</strong><br>
<ul>
<li>Identify customers without signed contracts</li>
<li>Conduct high-volume outbound outreach via:
<ul>
<li>Email</li>
<li>Phone calls</li>
</ul>
</li>
<li>Clearly explain:
<ul>
<li>Pricing</li>
<li>Terms</li>
<li>Service value</li>
</ul>
</li>
<li>Send agreements through DocuSign</li>
<li>Drive contracts through the full execution cycle:
<ul>
<li>Sent</li>
<li>Followed up</li>
<li>Signed</li>
<li>Completed</li>
</ul>
</li>
<li>Maintain consistent follow-up discipline until closure</li>
</ul>
<strong>CRM & revenue alignment</strong><br>
<ul>
<li>Update contract information and RMR (Recurring Monthly Revenue) in Salesforce</li>
<li>Log all customer activity and updates for audit tracking</li>
<li>Improve CRM data quality through contract interactions</li>
<li>Ensure operational data remains clean and accurate</li>
</ul>
<strong>Agreement & documentation management</strong><br>
<ul>
<li>Create and manage agreements for:
<ul>
<li>New services</li>
<li>Account updates</li>
<li>Transfers and changes</li>
</ul>
</li>
<li>Ensure all documentation is:
<ul>
<li>Properly executed</li>
<li>Properly stored</li>
<li>Fully compliant</li>
</ul>
</li>
<li>Support account transfers and operational documentation workflows</li>
</ul>
<strong>AutoPay & compliance</strong><br>
<ul>
<li>Ensure AutoPay enrollment for applicable accounts</li>
<li>Track exceptions and required adjustments</li>
<li>Maintain compliance and documentation standards</li>
</ul>
<strong>Collections support</strong><br>
<ul>
<li>Conduct follow-ups on overdue accounts when required</li>
<li>Log all collection activity within the CRM</li>
<li>Support overall revenue collection efforts</li>
</ul>
<strong>Reporting & performance tracking</strong><br>
<ul>
<li>Deliver daily reports covering:
<ul>
<li>Outreach activity</li>
<li>Contracts sent and signed</li>
<li>Progress metrics</li>
<li>Contract coverage improvements</li>
</ul>
</li>
<li>Maintain visibility into execution and operational performance</li>
</ul>
<strong>Process improvement</strong><br>
<ul>
<li>Identify workflow inefficiencies and operational gaps</li>
<li>Improve:
<ul>
<li>Outreach scripts</li>
<li>Templates</li>
<li>Tracking systems</li>
<li>Contract workflows</li>
</ul>
</li>
<li>Help increase contract adoption and execution speed</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You are execution-driven and proactive</li>
<li>You follow up consistently until tasks are completed</li>
<li>You are highly detail-oriented and organized</li>
<li>You can manage high-volume outreach and administrative work simultaneously</li>
<li>You take ownership of outcomes, not just assigned tasks</li>
<li>You thrive in structured operational environments</li>
</ul>
<h4>Must-have requirements</h4>
<ul>
<li>2–4+ years of experience in:
<ul>
<li>Contract administration</li>
<li>Customer operations</li>
<li>Billing operations</li>
<li>Customer support</li>
<li>Operational coordination</li>
</ul>
</li>
<li>Experience using:
<ul>
<li>Salesforce (or similar CRM)</li>
<li>DocuSign</li>
</ul>
</li>
<li>Strong proficiency with:
<ul>
<li>Google Sheets</li>
<li>Microsoft Excel</li>
</ul>
</li>
<li>High attention to detail with low tolerance for errors</li>
<li>Strong written and verbal English communication skills</li>
<li>Comfortable with:
<ul>
<li>Outbound calls</li>
<li>Customer follow-ups</li>
<li>Objection handling</li>
</ul>
</li>
<li>Ability to manage multiple workflows simultaneously</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience working with:
<ul>
<li>Recurring revenue (RMR) models</li>
<li>Billing workflows</li>
<li>Collections operations</li>
</ul>
</li>
<li>Exposure to:
<ul>
<li>High-volume contract environments</li>
<li>SaaS businesses</li>
<li>Service-based companies</li>
</ul>
</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review contract trackers and prioritize outreach</li>
<li>Contact customers via phone and email</li>
<li>Send agreements through DocuSign</li>
<li>Follow up consistently on pending contracts</li>
<li>Update Salesforce and operational records</li>
<li>Track progress and report daily performance metrics</li>
</ul>
<p>In short: you ensure every customer account has a valid, accurate, and fully executed contract while maintaining operational accuracy across systems.</p>
<h4>Key metrics (KPIs)</h4>
<ul>
<li>Percentage of customers with signed contracts</li>
<li>Contract data accuracy across systems</li>
<li>Daily outreach volume (calls, emails, follow-ups)</li>
<li>Contract execution speed (sent ? signed)</li>
<li>Salesforce data accuracy</li>
<li>AutoPay enrollment rate</li>
<li>Reporting consistency and operational visibility</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and accountability</li>
<li>Direct impact on revenue accuracy and operational risk reduction</li>
<li>Structured workflows with measurable performance expectations</li>
<li>Opportunity to improve operational systems and processes</li>
<li>Remote flexibility combined with high-performance execution standards</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening call</li>
<li>Recruiter interview</li>
<li>Final interview</li>
<li>Offer & onboarding</li>
</ul>
<p>If you are someone who follows through relentlessly, values operational accuracy, and thrives in structured, high-volume environments, this role offers an opportunity to take ownership of critical customer operations and contract execution workflows.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a highly execution-focused cold email specialist to own client campaign performance, deliverability, retention, and operational execution inside a fast-growing startup environment. This is not a passive account management role.</p>
<p>You will be directly responsible for:</p>
<ul>
<li>Cold email campaign performance</li>
<li>Inbox placement</li>
<li>Deliverability troubleshooting</li>
<li>Campaign optimization</li>
<li>Client communication</li>
<li>Retention</li>
</ul>
<p>You’ll work closely with:</p>
<ul>
<li>The founder</li>
<li>Outreach team</li>
<li>Developers</li>
<li>Operations</li>
</ul>
<p>to ensure campaigns perform, clients stay happy, and delivery standards scale with the business.</p>
<p>If you understand cold email beyond basic outreach — including:</p>
<ul>
<li>Infrastructure</li>
<li>Warm-up</li>
<li>Deliverability</li>
<li>Copy performance</li>
<li>Inbox health</li>
<li>Campaign optimization</li>
</ul>
<p>this role is a strong fit.</p>
<h4>What you’ll own</h4>
<p><strong>Client campaign ownership</strong></p>
<ul>
<li>Act as the primary point of contact for 20–30 active clients</li>
<li>Lead client check-ins and performance conversations</li>
<li>Manage client expectations and campaign updates</li>
<li>Build strong long-term client relationships</li>
<li>Proactively identify risks and prevent churn before issues escalate</li>
</ul>
<p><strong>Cold email campaign performance</strong></p>
<ul>
<li>Diagnose and optimize underperforming campaigns</li>
<li>Troubleshoot:
<ul>
<li>Deliverability issues</li>
<li>Inbox placement problems</li>
<li>Domain health</li>
<li>Spam issues</li>
<li>List quality concerns</li>
<li>Low reply rates</li>
</ul>
</li>
<li>Review and optimize:
<ul>
<li>Subject lines</li>
<li>Messaging</li>
<li>Sequencing</li>
<li>Personalization</li>
</ul>
</li>
<li>Quality-check campaigns before launch</li>
<li>Continuously improve campaign performance and outcomes</li>
</ul>
<p><strong>Deliverability & infrastructure</strong></p>
<ul>
<li>Manage and optimize:
<ul>
<li>Warm-up systems</li>
<li>Inbox reputation</li>
<li>Sending domains</li>
<li>DNS setup</li>
<li>SPF / DKIM / DMARC</li>
</ul>
</li>
<li>Understand how inbox placement impacts results</li>
<li>Troubleshoot technical campaign issues independently when possible</li>
<li>Collaborate with technical teams on infrastructure and automation improvements</li>
</ul>
<p><strong>Copywriting & messaging optimization</strong></p>
<ul>
<li>Personally write and refine cold email copy</li>
<li>Improve:
<ul>
<li>Open rates</li>
<li>Reply rates</li>
<li>Positive response rates</li>
</ul>
</li>
<li>Test and iterate messaging based on campaign data</li>
<li>Balance personalization with scalability</li>
</ul>
<p><strong>Processes, SOPs & scaling operations</strong></p>
<ul>
<li>Build and improve delivery documentation and playbooks</li>
<li>Maintain organized workflows and campaign tracking</li>
<li>Track:
<ul>
<li>SLAs</li>
<li>Client health</li>
<li>Campaign metrics</li>
<li>Operational performance</li>
</ul>
</li>
<li>Help create scalable systems as the company grows</li>
</ul>
<p><strong>Cross-functional collaboration</strong></p>
<ul>
<li>Work closely with:
<ul>
<li>Developers</li>
<li>Infrastructure teams</li>
<li>Outreach specialists</li>
<li>Leadership</li>
</ul>
</li>
<li>Coordinate campaign execution and troubleshooting</li>
<li>Report directly to the founder on:
<ul>
<li>Campaign performance</li>
<li>Client risks</li>
<li>Retention concerns</li>
<li>Operational improvements</li>
</ul>
</li>
</ul>
<h4>Required experience & skills</h4>
<ul>
<li>Experience inside:
<ul>
<li>Cold email agencies</li>
<li>Lead generation companies</li>
<li>Outbound sales environments</li>
<li>Startup operations</li>
</ul>
</li>
<li>Strong hands-on expertise in:
<ul>
<li>Cold email strategy</li>
<li>Deliverability</li>
<li>Inbox placement</li>
<li>Warm-up systems</li>
<li>Outbound infrastructure</li>
</ul>
</li>
<li>Strong copywriting ability for outbound campaigns</li>
<li>Experience troubleshooting:
<ul>
<li>Spam issues</li>
<li>Domain reputation</li>
<li>Low-performing campaigns</li>
</ul>
</li>
<li>Technical understanding of:
<ul>
<li>APIs</li>
<li>Automations</li>
<li>Workflows</li>
<li>Outbound systems</li>
</ul>
</li>
<li>Daily practical use of:
<ul>
<li>AI tools</li>
<li>ChatGPT</li>
<li>Claude</li>
<li>Automation workflows</li>
</ul>
</li>
<li>Strong communication and client management skills</li>
<li>Comfortable operating independently in fast-moving environments</li>
</ul>
<h4>Nice-to-have experience</h4>
<ul>
<li>Experience with:
<ul>
<li>Instantly</li>
<li>Smartlead</li>
<li>Clay</li>
<li>Apollo</li>
<li>Lemlist</li>
<li>Outreach</li>
<li>HubSpot</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>Zapier</li>
<li>Make</li>
<li>Webhooks</li>
<li>Automation systems</li>
</ul>
</li>
<li>Experience scaling outbound systems for startups or agencies</li>
<li>Background in SaaS or lead generation environments</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You take ownership instead of waiting for instructions</li>
<li>You thrive in startup environments where systems evolve quickly</li>
<li>You focus on execution, results, and performance</li>
<li>You understand that deliverability is just as important as copy</li>
<li>You communicate confidently with founders and executives</li>
<li>You can troubleshoot both technical and operational campaign issues</li>
<li>You care deeply about client outcomes and retention</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review campaign performance dashboards and inbox health</li>
<li>Troubleshoot deliverability or reply-rate issues</li>
<li>Optimize copy, targeting, and sequencing</li>
<li>Join client calls and provide performance updates</li>
<li>Coordinate with outreach and technical teams</li>
<li>Launch and quality-assure new campaigns</li>
<li>Monitor domain reputation and warm-up systems</li>
<li>Update SOPs and operational tracking systems</li>
</ul>
<p>In short: you own the health, performance, and success of outbound cold email campaigns from both a technical and client-facing perspective.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>Client retention and churn reduction</li>
<li>Inbox placement and deliverability rates</li>
<li>Campaign reply and conversion performance</li>
<li>Client satisfaction and relationship health</li>
<li>SLA adherence and operational consistency</li>
<li>Overall impact on client campaign results</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>High ownership and direct impact on client outcomes</li>
<li>Work closely with startup leadership and technical teams</li>
<li>Blend of:
<ul>
<li>Deliverability</li>
<li>Operations</li>
<li>Client management</li>
<li>Outbound strategy</li>
<li>Copywriting</li>
</ul>
</li>
<li>Opportunity to help scale outbound systems and processes</li>
<li>Fast-moving environment with strong growth opportunities</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial screening</li>
<li>Interview with founder</li>
<li>Final discussion</li>
<li>Offer and onboarding</li>
</ul>
<h4>Apply now</h4>
<p>If you understand cold email deeply, know how to improve deliverability and campaign performance, thrive in startup environments, and enjoy owning client outcomes from end to end, this role is a strong fit for you.</p></p><p></p>
<p><h4>About the role</h4>
<p>We’re hiring a highly proactive and performance-driven cold email outreach specialist to generate qualified pipeline through strategic outbound email campaigns.</p>
<p>This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification. You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.</p>
<p>This is not a passive list-sending role. We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.</p>
<p>The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.</p>
<h4>What you’ll own</h4>
<p><strong>Prospect research & list building</strong><br>
• Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools<br>
• Segment prospects by ICP, industry, role, company size, and geography<br>
• Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout<br>
• Maintain organized prospect databases and outreach tracking systems</p>
<p><strong>Cold email campaign execution</strong><br>
• Write compelling cold email copy, subject lines, and CTAs tailored to target audiences<br>
• Build and launch multi-step outbound campaigns across 4–8 touchpoints<br>
• Personalize messaging using prospect, company, and industry insights<br>
• Monitor campaigns daily and optimize based on engagement and performance metrics</p>
<p><strong>Deliverability & inbox health</strong><br>
• Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms<br>
• Monitor spam scores, bounce rates, sender reputation, and deliverability metrics<br>
• Rotate inboxes and sending accounts to maintain campaign performance<br>
• Troubleshoot deliverability issues proactively before performance drops</p>
<p><strong>Campaign optimization & reporting</strong><br>
• A/B test subject lines, messaging, CTAs, and send times<br>
• Track open rates, positive reply rates, bounce rates, and conversion metrics<br>
• Continuously optimize messaging and targeting strategies based on data<br>
• Maintain organized reporting dashboards and outreach documentation</p>
<p><strong>Lead qualification & CRM management</strong><br>
• Monitor campaign replies and categorize prospect responses accurately<br>
• Identify and route qualified leads to sales teams with proper context and notes<br>
• Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems<br>
• Ensure all engagement data remains clean and organized</p>
<p><strong>Compliance & best practices</strong><br>
• Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards<br>
• Maintain suppression lists and opt-out processes correctly<br>
• Follow outbound best practices to protect sender reputation and campaign performance</p>
<h4>What makes you a great fit</h4>
<p>• Strong persuasive and concise copywriting skills<br>
• Highly analytical and performance-driven mindset<br>
• Comfortable working with outbound tools and technical deliverability systems<br>
• Organized, proactive, and execution-focused<br>
• Strong attention to detail with campaign monitoring and reporting<br>
• Comfortable testing, iterating, and optimizing continuously</p>
<h4>Required experience & skills</h4>
<p>• 1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles<br>
• Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker<br>
• Experience writing outbound email copy and managing campaigns<br>
• Strong Excel or Google Sheets skills for prospect and campaign management<br>
• Excellent written English communication skills</p>
<h4>Preferred experience</h4>
<p>• Experience managing deliverability and inbox health at scale<br>
• Familiarity with DNS setup, SPF, DKIM, and DMARC basics<br>
• Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses<br>
• Experience working closely with SDR or Account Executive teams<br>
• Familiarity with outbound automation and CRM workflows</p>
<h4>What a typical day looks like</h4>
<p>A cold email outreach specialist’s day revolves around building pipeline through outbound campaigns and performance optimization. You will:</p>
<p>• Research and build targeted prospect lists<br>
• Launch and monitor cold email sequences<br>
• Review deliverability metrics and inbox health<br>
• Optimize messaging, targeting, and campaign structure<br>
• Manage replies and qualify interested prospects<br>
• Update CRM systems and maintain campaign documentation</p>
<p>In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.</p>
<h4>Key metrics for success (KPIs)</h4>
<p>• Open rates consistently meeting or exceeding benchmarks<br>
• Positive reply rates and qualified conversations generated<br>
• Bounce rates maintained below acceptable thresholds<br>
• Consistent outbound campaign execution and optimization<br>
• CRM accuracy and lead tracking completeness<br>
• Growth in qualified outbound pipeline opportunities</p>
<h4>Interview process</h4>
<p>• Initial phone screen<br>
• Video interview with recruiter<br>
• Practical assessment (cold email sequence exercise)<br>
• Client interview<br>
• Offer and background verification</p></p><p></p>
<p><h4>About the role</h4>
<p>At Pavago, one of our clients is hiring a tech support specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.</p>
<p>This is a hands-on support role focused on:</p>
<ul>
<li>Technical troubleshooting</li>
<li>Ticket resolution</li>
<li>SaaS support operations</li>
<li>User onboarding & access management</li>
<li>Knowledge base documentation</li>
<li>Customer support and issue escalation</li>
</ul>
<p>You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.</p>
<p>If you enjoy:</p>
<ul>
<li>Solving technical problems</li>
<li>Troubleshooting systems</li>
<li>Helping users navigate software issues</li>
<li>Working in fast-paced support environments</li>
</ul>
<p>this role is a strong fit.</p>
<h4>What you’ll own</h4>
<strong>Technical support & troubleshooting</strong><br>
<p>Respond to technical support requests through platforms such as:</p>
<ul>
<li>Zendesk</li>
<li>Freshdesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
</ul>
<p>Troubleshoot:</p>
<ul>
<li>Login issues</li>
<li>Password resets</li>
<li>Connectivity problems</li>
<li>SaaS platform errors</li>
<li>Browser and system-related issues</li>
</ul>
<p>Resolve Level 1 & Level 2 support requests.</p>
<p>Guide customers through troubleshooting steps using simple, non-technical language.</p>
<p>Ensure users feel informed and supported throughout the resolution process.</p>
<strong>Ticket management & escalation</strong><br>
<p>Prioritize incoming tickets based on:</p>
<ul>
<li>Urgency</li>
<li>SLA requirements</li>
<li>Business impact</li>
</ul>
<p>Escalate complex issues to:</p>
<ul>
<li>Tier 2/3 Support</li>
<li>DevOps</li>
<li>Engineering teams</li>
</ul>
<p>Document:</p>
<ul>
<li>Troubleshooting steps</li>
<li>Findings</li>
<li>Reproduction details</li>
<li>Escalation notes</li>
</ul>
<p>Maintain clean and accurate support documentation.</p>
<strong>Basic system administration</strong><br>
<p>Support:</p>
<ul>
<li>User provisioning</li>
<li>Account setup</li>
<li>Password resets</li>
<li>Permissions management</li>
</ul>
<p>Assist with:</p>
<ul>
<li>Onboarding</li>
<li>Offboarding</li>
<li>Access control workflows</li>
</ul>
<p>Support:</p>
<ul>
<li>Windows</li>
<li>macOS</li>
<li>Linux environments</li>
</ul>
<strong>Knowledge base & documentation</strong><br>
<p>Create and maintain:</p>
<ul>
<li>FAQs</li>
<li>Troubleshooting guides</li>
<li>Internal support documentation</li>
</ul>
<p>Identify recurring issues and document solutions.</p>
<p>Improve first-contact resolution rates through stronger documentation and workflows.</p>
<strong>Monitoring & issue detection</strong><br>
<p>Use monitoring tools such as:</p>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<p>Monitor alerts and identify recurring technical issues proactively.</p>
<p>Report trends and recurring incidents for long-term resolution and process improvement.</p>
<strong>Cross-functional collaboration</strong><br>
<p>Work closely with:</p>
<ul>
<li>QA</li>
<li>Product</li>
<li>Engineering</li>
<li>DevOps teams</li>
</ul>
<p>Report:</p>
<ul>
<li>Bugs</li>
<li>Feature requests</li>
<li>Customer pain points</li>
</ul>
<p>Share customer feedback to improve product functionality and support operations.</p>
<h4>What makes you a strong fit</h4>
<ul>
<li>Calm and professional under pressure</li>
<li>Strong troubleshooting and problem-solving mindset</li>
<li>Excellent communicator with empathy and patience</li>
<li>Detail-oriented with strong documentation habits</li>
<li>Comfortable working independently in remote support environments</li>
<li>Focused on both technical resolution and customer experience</li>
</ul>
<h4>Requirements (must-have)</h4>
<strong>Experience</strong><br>
<p>1–2+ years of experience in:</p>
<ul>
<li>Technical support</li>
<li>IT helpdesk</li>
<li>SaaS support</li>
<li>Customer-facing troubleshooting</li>
</ul>
<strong>Technical skills</strong><br>
<p>Experience with:</p>
<ul>
<li>Zendesk</li>
<li>Jira</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
</ul>
<p>Familiarity with:</p>
<ul>
<li>SaaS platforms</li>
<li>Networking basics</li>
<li>Operating systems</li>
</ul>
<p>Comfortable managing multiple systems and support queues simultaneously.</p>
<strong>Communication skills</strong><br>
<ul>
<li>Strong written and verbal English communication</li>
<li>Ability to explain technical issues clearly to non-technical users</li>
<li>Strong multitasking and organizational skills</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>CompTIA A+ or Network+ certifications</li>
<li>Experience supporting:</li>
<ul>
<li>APIs</li>
<li>SaaS integrations</li>
<li>Cloud-based platforms</li>
</ul>
<li>Familiarity with:</li>
<ul>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
</ul>
<li>Background in:</li>
<ul>
<li>SaaS</li>
<li>IT services</li>
<li>Technical customer support</li>
</ul>
</ul>
<h4>Tools & platforms</h4>
<ul>
<li>Zendesk</li>
<li>Jira Service Desk</li>
<li>ServiceNow</li>
<li>Freshdesk</li>
<li>Datadog</li>
<li>Splunk</li>
<li>New Relic</li>
<li>SaaS & cloud-based platforms</li>
</ul>
<h4>What a typical day looks like</h4>
<ul>
<li>Review support queues and prioritize urgent tickets</li>
<li>Troubleshoot SaaS and technical support requests</li>
<li>Resolve customer and internal system issues</li>
<li>Escalate complex problems with detailed documentation</li>
<li>Update FAQs and support documentation</li>
<li>Collaborate with engineering and product teams on bugs and improvements</li>
<li>Monitor support metrics and identify recurring issues</li>
</ul>
<p>In short: you are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.</p>
<h4>Key metrics for success (KPIs)</h4>
<ul>
<li>First response time (FRT) within SLA</li>
<li>First contact resolution (FCR) rate</li>
<li>Reduced average resolution time (ART)</li>
<li>Customer satisfaction (CSAT) scores</li>
<li>Reduced recurring ticket volume</li>
<li>Consistently updated documentation and knowledge base quality</li>
</ul>
<h4>Why this role stands out</h4>
<ul>
<li>Exposure to modern SaaS and support environments</li>
<li>Opportunity to work with:</li>
<ul>
<li>Support systems</li>
<li>Monitoring tools</li>
<li>Cloud platforms</li>
<li>Technical troubleshooting workflows</li>
</ul>
<li>Strong growth path into:</li>
<ul>
<li>Tier 2 Support</li>
<li>Systems Administration</li>
<li>DevOps</li>
<li>Customer Success Engineering</li>
</ul>
<li>Remote flexibility with collaborative technical teams</li>
<li>Opportunity to improve systems, documentation, and support operations</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial phone screen</li>
<li>Video interview with Pavago recruiter</li>
<li>Practical troubleshooting exercise</li>
<li>Client interview with support / engineering leadership</li>
<li>Offer & background verification</li>
</ul>
<h4>Apply now</h4>
<p>If you:</p>
<ul>
<li>Enjoy solving technical problems</li>
<li>Thrive in customer-facing support environments</li>
<li>Communicate clearly under pressure</li>
<li>Want hands-on experience with SaaS and technical systems</li>
</ul>
<p>This is a strong opportunity to grow within technical support and modern SaaS operations.</p></p><p></p>
<p><h4>About the role</h4>
<p>Pavago is seeking a passionate and proactive talent acquisition specialist to join our growing recruitment team. This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.<br>
This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients. If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.</p>
<h4>Responsibilities</h4>
<strong>Candidate sourcing & recruitment</strong>
<ul>
<li>Create and publish engaging job postings across multiple hiring platforms.</li>
<li>Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.</li>
<li>Review applications and conduct initial candidate screenings.</li>
<li>Build and maintain strong talent pipelines for current and future hiring needs.</li>
<li>Identify passive candidates through proactive sourcing strategies.</li>
</ul>
<strong>Candidate assessment & interviewing</strong>
<ul>
<li>Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.</li>
<li>Assess candidate suitability based on client requirements.</li>
<li>Prepare comprehensive interview evaluations and hiring recommendations.</li>
<li>Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.</li>
</ul>
<strong>Interview coordination</strong>
<ul>
<li>Coordinate interviews between candidates and hiring managers.</li>
<li>Manage interview scheduling and ensure a smooth recruitment experience.</li>
<li>Maintain regular communication with candidates throughout every stage of the hiring process.</li>
<li>Provide timely updates and feedback whenever possible.</li>
</ul>
<strong>Client collaboration</strong>
<ul>
<li>Develop a strong understanding of each client's hiring requirements, business goals, and company culture.</li>
<li>Work closely with internal stakeholders to refine candidate profiles and hiring strategies.</li>
<li>Deliver exceptional client service by presenting highly qualified candidates efficiently.</li>
</ul>
<strong>Recruitment operations</strong>
<ul>
<li>Maintain accurate candidate records within the applicant tracking system (ATS).</li>
<li>Keep recruitment pipelines organized and up to date.</li>
<li>Support onboarding activities to ensure a seamless transition for successful candidates.</li>
<li>Continuously improve recruitment workflows and sourcing strategies.</li>
</ul>
<h4>What makes you a strong fit</h4>
<ul>
<li>You genuinely enjoy connecting talented people with great career opportunities.</li>
<li>You are highly organized and can manage multiple hiring processes simultaneously.</li>
<li>You communicate confidently with candidates, clients, and internal stakeholders.</li>
<li>You proactively solve recruitment challenges instead of waiting for direction.</li>
<li>You take ownership of your roles and consistently deliver results.</li>
<li>You thrive in a remote, fast-paced, and collaborative environment.</li>
</ul>
<h4>Required experience & skills</h4>
<strong>Must-have</strong>
<ul>
<li>Previous experience in talent acquisition, recruitment, or a similar hiring role.</li>
<li>Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.</li>
<li>Excellent verbal and written English communication skills.</li>
<li>Experience conducting structured candidate interviews.</li>
<li>Ability to evaluate candidate qualifications and cultural fit.</li>
<li>Strong organizational and time-management skills.</li>
<li>Experience coordinating multiple recruitment processes simultaneously.</li>
<li>Familiarity with applicant tracking systems (ATS) and recruitment platforms.</li>
<li>Proficiency with video conferencing tools for remote interviews.</li>
<li>Ability to work independently while managing competing priorities.</li>
</ul>
<strong>Nice-to-have</strong>
<ul>
<li>Bachelor's degree in business, human resources, or a related field.</li>
<li>Experience recruiting for remote or international positions.</li>
<li>Experience working in a recruitment agency or staffing environment.</li>
<li>Knowledge of Boolean search and advanced sourcing techniques.</li>
<li>Experience recruiting across multiple industries and functional roles.</li>
</ul>
<h4>What does a typical day look like?</h4>
<p>Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms. Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.<br>
You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.<br>
Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.</p>
<h4>Key performance indicators (KPIs)</h4>
<ul>
<li>Time-to-fill</li>
<li>Quality of candidates submitted</li>
<li>Interview-to-offer ratio</li>
<li>Candidate response rate</li>
<li>Client satisfaction</li>
<li>ATS data accuracy</li>
<li>Candidate experience</li>
<li>Offer acceptance rate</li>
</ul>
<h4>You are the right person if...</h4>
<ul>
<li>You enjoy building relationships with people.</li>
<li>You are naturally curious and know how to uncover great talent.</li>
<li>You can confidently assess candidates through structured interviews.</li>
<li>You stay organized even while managing multiple open roles.</li>
<li>You are proactive, resourceful, and accountable.</li>
<li>You enjoy working in a fast-moving recruitment environment.</li>
</ul>
<h4>Interview process</h4>
<ul>
<li>Initial recruiter screening</li>
<li>Video interview</li>
<li>Final team interview</li>
<li>Background & reference checks</li>
<li>Offer stage</li>
</ul></p><p></p>
<p><h4>Belong, connect, grow with KBR!</h4>
<p>At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can belong, connect and grow. We deliver – together.</p>
<h4>Program summary</h4>
<p>KBR's Readiness and Sustainment (R&S) division is the Team Behind the Mission®. We deliver mission critical services to the U.S. military and coalition partners around the world. Our key capabilities include base operations; contingency and expeditionary support; next generation asset management; digitally focused logistics; prepositioned stock; and integrated supply chain management.</p>
<p>KBR provides base operating support services and post-conflict reconstruction support under Naval Support Activity (NSA) Bahrain, Jebel Ali, UAE and related task orders.</p>
<h4>Job summary</h4>
<p>The Lead Specialist, Contracts will provide on-site contract support for United States Navy base operating services and contingency services task orders in Bahrain and related areas. The ideal candidate will possess specialized expertise in contract management, interpreting business issues and recommending best practices while identifying innovative solutions. You will work independently, mentor project teams, and leverage advanced analytical skills to solve complex problems and achieve objectives. Your strong communication skills will enable you to articulate difficult concepts and influence decisions effectively. If you are a seasoned contract management professional ready to take on this critical role, apply now to join our team and make a significant impact.</p>
<h4>Roles and responsibilities</h4>
<ul>
<li>Conduct contract requirements development, negotiation, and administration of contracts and subcontracts.</li>
<li>Review performance requirements to ensure contracts comply with legal requirements, customer specifications, and government regulations.</li>
<li>Issue contract and financial program documents, structuring contractual terms to align with business strategy.</li>
<li>Initiate internal documentation to authorize and direct work according to contractual specifications.</li>
<li>Monitor the performance of contractual obligations to ensure adherence to agreed terms.</li>
<li>Mentor and lead project teams, advising on best practices to improve products, processes, or services based on industry knowledge.</li>
<li>Interpret internal (KBR) or external business (industry) issues and recommend best practices.</li>
<li>Advise multi-disciplinary teams or run projects with moderate resource requirements, risk, and/or complexity.</li>
<li>Guide others to solve complex problems using sophisticated analytical thought and innovative solutions.</li>
<li>Communicate difficult concepts and negotiate with others to influence decisions.</li>
<li>Impact the achievement of customer, operational, project or service objectives; work is guided by broad unit/division/department policies and customer requirements.</li>
<li>Provide limited supervision of team members, including oversight of daily tasks, verification of timecards, and input into performance appraisals.</li>
<li>Serve as the primary customer contact for the assigned area of responsibility.</li>
</ul>
<h4>Basic qualifications</h4>
<ul>
<li>Must be a U.S. Citizen with a current, valid U.S. Passport, or the ability to obtain one.</li>
<li>Must possess a U.S. Driver's License.</li>
<li>Ability to read, write, speak, and understand English fluently.</li>
<li>Bachelor’s Degree from accredited four-year college.</li>
<li>7+ years of experience in Federal Government contract management/administration.</li>
<li>Demonstrated experience in administration and management of major contract types: fixed-price, hybrid, and various cost-type contracts, including award fee.</li>
<li>Proven skills in change management, planning, organizing, directing, communicating, and controlling, with strong decision-making capabilities.</li>
<li>Understanding of litigation, claims processes, and experience with legal communities.</li>
<li>Proficiency in using computers and related software such as Microsoft Office and other common office products.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>MBA or advanced degree is a plus.</li>
<li>Ability to obtain a SECRET Security Clearance is a plus.</li>
<li>Experience with US military and/or State Department contracting, base operation support services (BOSS) contracts, and previous on-site OCONUS support preferred.</li>
<li>Further demonstrated continuing education in Federal Acquisition Regulation (FAR) and Department of State Acquisition Regulation (DOSAR).</li>
<li>Experience working with DFARS, agency regulations, ITAR, etc.</li>
</ul>
<h4>KBR benefits</h4>
<p>KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</p></p><p></p>
<p>About Company & Role Purpose
Our client maintains a reputation since the year 1980 of being one of the most popular distribution, retail and production of beverages and food organizations in Bahrain.
The job holder shall act as an Infrastructure Specialist, responsible for ensuring the availability, stability, resilience, and performance of client’s enterprise IT and network infrastructure. They shall provide advanced technical expertise across WAN, LAN, MPLS, routing/switching, firewalls, and multi-site connectivity, supporting critical business operations across offices, data rooms, warehouses, and retail locations. The job holder is required to deliver reliable, secure, and scalable infrastructure services through hands-on technical execution, proactive monitoring, upgrades and lifecycle management, structured incident response and root cause analysis, and effective coordination with telecom providers and technology vendors.
KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES
Operational Ownership & Stability
· Own day-to-day operation of enterprise network and infrastructure services, ensuring availability and performance across all sites.
· Administer and support WAN/Internet connectivity (MPLS, Fiber, ISP routing) including redundancy, failover testing, and service optimization.
· Operate, maintain, and upgrade firewall and network security platforms (policies, NAT, VPN, firmware upgrades, and rule reviews) in coordination with Cybersecurity requirements.
· Support server room / data room infrastructure (cabling, rack layouts, core/edge/distribution switching, and environmental/physical security coordination).
· Safeguard IT infrastructure assets within secure areas, ensuring proper movement controls and records.
Incident, Change & Risk Management
· Conduct advanced troubleshooting for major incidents, perform root cause analysis (RCA), and implement corrective/preventive actions.
· Plan and deliver infrastructure changes and upgrades (routers, switches, wireless, links) using change management controls to minimize disruption.
· Monitor network health and capacity, identify risks, and recommend improvements to resilience, performance, and scalability.
Vendor, Documentation & Governance Support
· Coordinate with telecom operators, ISPs, and vendors to ensure service continuity, manage escalations, and drive SLA compliance.
· Coordinate vendor support contracts and renewals from a technical perspective (scope validation, quotations, and technical clarifications).
· Maintain accurate infrastructure documentation including topology diagrams, IP plans, configurations, inventories, and recovery procedures.
· Provide technical input to the Manager – IT Operations & Cybersecurity on architecture decisions, risk items, and improvement roadmaps.
Cybersecurity Alignment
· Implement infrastructure security controls and configurations in alignment with approved cybersecurity policies and standards; security strategy, governance, and monitoring remain under the Cybersecurity function.
· Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field.
· Relevant professional certifications are strongly preferred (e.g., CCNA/CCNP, Fortinet NSE, Palo Alto PCNSE, Juniper JNCIA/JNCIS, or equivalent).
· IT service management and security certifications are an advantage (e.g., ITIL Foundation, ISO 27001 awareness, or equivalent).</p><p>Experience
· 5–7 years of proven experience in IT operations/service delivery with a strong focus on network and infrastructure operations.
· Hands-on experience supporting multi-site environments (HQ, warehouses, and retail branches) with business-critical connectivity requirements.
· Demonstrated experience coordinating with ISPs/telecom providers and vendors (fault isolation, escalation, and service restoration).
· Experience executing controlled changes in production (maintenance windows, rollback planning, and post-change validation).
Knowledge
· Strong understanding of enterprise networking (WAN/LAN, routing, switching, MPLS, VPNs, QoS, and segmentation).
· Awareness of hybrid connectivity models, SD?WAN concepts, and cloud?connected infrastructure is an advantage.
· Working knowledge of firewall and security gateway concepts (policy management, site-to-site and remote access VPNs, and secure connectivity troubleshooting).
· Knowledge of high-availability/resilience patterns (redundant links, failover routing, dual ISPs, and continuity planning).
· Familiarity with server room / network room standards (structured cabling, rack layouts, patching, labelling, and physical security).
· Understanding of incident management, problem management, and RCA practices for complex infrastructure issues.
· Awareness of operational controls such as change management, access control, configuration management, and vendor support models.
Skills
· Demonstrate excellent troubleshooting skills across various layers, components, and infrastructure environments.
· Ability to produce clear report types such as incident, change, root cause analyses, and action plans.
· Proficiency in planning and executing infrastructure upgrades and migrations.
· Strong vendor coordination and service level management skills.
· Maintain accurate and well-organized technical documentation.
· Ability to work effectively under pressure with sound prioritization and decision-making.
· Hands-on and disciplined approach to infrastructure operations and support.</p>