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Monitor all telexes related to passenger baggage mishandling.
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Monitor mishandled baggage files in the world tracer and conduct secondary and final tracing, after the respective stations primary tracing period is over.
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Monitor all Gulf Air stations and ensures baggage files are updated with full information.
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Liaise with other airline to obtain clearance and permissions to forward claimed, unclaimed, over carried and left behind baggage to their respective destinations.
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Ensure all unclaimed baggage received from the network are custom cleared and then stored in Central Baggage Tracing Unit for further tracing.
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Fully investigate the contents of each unclaimed baggage in the store and extract any available information, which would help in identifying the owner.
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Correspond through telex, letters and through telephone with various stations, people, authorities and other airline in order to have baggage reached to the right owner as early as possible.
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Ensure that all stations have allocated a correct fault station FS for all closed files.
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Retrieve information from unclaimed baggage and feed in the World Tracer System.
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Maintain mishandling files and provide information as requested by Claims and Insurance Department to assist in settling passenger s claims.
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Organize and maintain baggage stores at Head Office.
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Liaise with Insurance Department to prepare unclaimed baggage for public auction.
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Receive customer and assist tracing in stores.
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Handle all baggage issues for Bahrain Airport.
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Ensure that Gulf Air lost-and-found desk is manned by GHA staff all the time.
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Ensure that baggage delivered to the customs hall within the agreed time, i.e. 1 st baggage +12 minutes to ATA and last baggage +35 minutes.
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Ensure GHA staff is available in the customs hall at all time to assist passengers.
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Directly communicate with passenger and update with mishandling baggage.
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Liaise with company security for any left behind items and ensures forward to passenger.
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Handle all Lost & Found items received through Bahrain Airport and liaises with the authorities for items clearance.
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Handle Baggage LZ e-mail with and correspond to customers and stations.
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Fully investigate all passenger complaints, which are directed to central baggage tracing unit by the Customer Care Department and submit a full detailed report within 7 days.
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Carry out any other tasks or duties as assigned by the Manager