Security Manager
169
Jobs Found
<p>About Company & Role Purpose
Our client maintains a reputation since the year 1980 of being one of the most popular distribution, retail and production of beverages and food organizations in Bahrain.
The job holder shall act as an Infrastructure Specialist, responsible for ensuring the availability, stability, resilience, and performance of client’s enterprise IT and network infrastructure. They shall provide advanced technical expertise across WAN, LAN, MPLS, routing/switching, firewalls, and multi-site connectivity, supporting critical business operations across offices, data rooms, warehouses, and retail locations. The job holder is required to deliver reliable, secure, and scalable infrastructure services through hands-on technical execution, proactive monitoring, upgrades and lifecycle management, structured incident response and root cause analysis, and effective coordination with telecom providers and technology vendors.
KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES
Operational Ownership & Stability
· Own day-to-day operation of enterprise network and infrastructure services, ensuring availability and performance across all sites.
· Administer and support WAN/Internet connectivity (MPLS, Fiber, ISP routing) including redundancy, failover testing, and service optimization.
· Operate, maintain, and upgrade firewall and network security platforms (policies, NAT, VPN, firmware upgrades, and rule reviews) in coordination with Cybersecurity requirements.
· Support server room / data room infrastructure (cabling, rack layouts, core/edge/distribution switching, and environmental/physical security coordination).
· Safeguard IT infrastructure assets within secure areas, ensuring proper movement controls and records.
Incident, Change & Risk Management
· Conduct advanced troubleshooting for major incidents, perform root cause analysis (RCA), and implement corrective/preventive actions.
· Plan and deliver infrastructure changes and upgrades (routers, switches, wireless, links) using change management controls to minimize disruption.
· Monitor network health and capacity, identify risks, and recommend improvements to resilience, performance, and scalability.
Vendor, Documentation & Governance Support
· Coordinate with telecom operators, ISPs, and vendors to ensure service continuity, manage escalations, and drive SLA compliance.
· Coordinate vendor support contracts and renewals from a technical perspective (scope validation, quotations, and technical clarifications).
· Maintain accurate infrastructure documentation including topology diagrams, IP plans, configurations, inventories, and recovery procedures.
· Provide technical input to the Manager – IT Operations & Cybersecurity on architecture decisions, risk items, and improvement roadmaps.
Cybersecurity Alignment
· Implement infrastructure security controls and configurations in alignment with approved cybersecurity policies and standards; security strategy, governance, and monitoring remain under the Cybersecurity function.
· Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field.
· Relevant professional certifications are strongly preferred (e.g., CCNA/CCNP, Fortinet NSE, Palo Alto PCNSE, Juniper JNCIA/JNCIS, or equivalent).
· IT service management and security certifications are an advantage (e.g., ITIL Foundation, ISO 27001 awareness, or equivalent).</p><p>Experience
· 5–7 years of proven experience in IT operations/service delivery with a strong focus on network and infrastructure operations.
· Hands-on experience supporting multi-site environments (HQ, warehouses, and retail branches) with business-critical connectivity requirements.
· Demonstrated experience coordinating with ISPs/telecom providers and vendors (fault isolation, escalation, and service restoration).
· Experience executing controlled changes in production (maintenance windows, rollback planning, and post-change validation).
Knowledge
· Strong understanding of enterprise networking (WAN/LAN, routing, switching, MPLS, VPNs, QoS, and segmentation).
· Awareness of hybrid connectivity models, SD?WAN concepts, and cloud?connected infrastructure is an advantage.
· Working knowledge of firewall and security gateway concepts (policy management, site-to-site and remote access VPNs, and secure connectivity troubleshooting).
· Knowledge of high-availability/resilience patterns (redundant links, failover routing, dual ISPs, and continuity planning).
· Familiarity with server room / network room standards (structured cabling, rack layouts, patching, labelling, and physical security).
· Understanding of incident management, problem management, and RCA practices for complex infrastructure issues.
· Awareness of operational controls such as change management, access control, configuration management, and vendor support models.
Skills
· Demonstrate excellent troubleshooting skills across various layers, components, and infrastructure environments.
· Ability to produce clear report types such as incident, change, root cause analyses, and action plans.
· Proficiency in planning and executing infrastructure upgrades and migrations.
· Strong vendor coordination and service level management skills.
· Maintain accurate and well-organized technical documentation.
· Ability to work effectively under pressure with sound prioritization and decision-making.
· Hands-on and disciplined approach to infrastructure operations and support.</p>
<p><h4>Position objective</h4>
<p><strong>Achieve company objectives</strong>, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.<br>
Implement operating procedures at the store as per the company and brand standards.<br>
Promote the loyalty program of the company for maximizing loyalty and repeat sales.<br>
Provide feedback to the area manager and operations manager with regards to employees and products.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Brief and guide the staff on achievement of the daily / weekly / monthly sales target.</li>
<li>Must be fashionable, well-groomed, and possess up-to-date product knowledge to ensure minimal stock loss.</li>
<li>Maintain knowledge of new products, trends, and fashion directives at all times in order to effectively respond to and anticipate customer needs.</li>
<li>Ensure minimal stock loss and manage stockrooms.</li>
<li>Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered to by all the staff at all times.</li>
<li>Apply creative techniques to achieve or exceed the store sales target.</li>
<li>Ensure required stock levels are maintained to maximize sales.</li>
<li>Conduct weekly audits of the store administration and resolve discrepancies if any.</li>
<li>Manage the daily roster, leave, and grievances of the retail staff.</li>
<li>Maintain the visual merchandising standards at the stores at all times as per set VM standards.</li>
<li>Promote the club apparel loyalty program of the company for repeat sales.</li>
<li>Supervise the store and provide feedback to the area manager with regards to the employees and products.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Stay updated about the various brands of the group for suggestive selling to the customers.</li>
<li>Take end-to-end store operations responsibility.</li>
<li>Be physically fit to stand for extended hours and perform heavy lifting.</li>
</ul></p><p></p>
<p><h4>Position summary</h4>
<p>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety, and security throughout service.</p>
<p>Promote and sell spa/salon services including retail offerings related to the spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.</p>
<p>Handle inappropriate guest behavior by following Marriott International standard operating procedures for inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.</p>
<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
<p><h4>Position summary</h4>
<p>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety, and security throughout service. Promote and sell spa/salon services including retail offerings related to the spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following standard operating procedures for inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>
<p>Welcome and assist residents, visitors, and guests professionally. Answer, screen, and transfer incoming telephone calls. Handle resident and visitor enquiries politely and efficiently. Maintain visitor records and reception-related documents. Manage appointments, schedules, and meeting arrangements. Handle emails, correspondence, and basic administrative work. Perform data entry, filing, and document preparation. Use Microsoft Word, Excel, Outlook, and Google Workspace. Coordinate with maintenance, security, and other apartment staff when required. Keep the reception desk organized and professional. Handle complaints or difficult situations calmly and escalate issues when necessary.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: 2 - 4 Years</p><p>Salary: Not Disclosed</p><p>Industry: Front Office / Reception / Computer Operator / Assistant</p><p>Qualification</p><p>Key Skills: Receptionist, Office Receptionist, Good Personality, Hospital Receptionist, Reception Manager, Front Office Receptionist, Good Typing, Internet Surfing, Microsoft Excel, Receptionist Activities, Administrative Skills, English Language, Microsoft Office, Internal Communication, Punctual, Customer Calling, Office Work, Public Relation, Basic Computer Skills</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li><li>#LI-NS1</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>PREFERRED QUALIFICATION</h4>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None #LI-NS1</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None #LI-NS1</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Job Overview</strong> - The Manager - Operations will be responsible for managing the respective Unit, ensuring optimal efficiency and productivity through the implementation of effective operational strategies and process improvements. Additionally, the role involves supervising day-to-day activities, managing resources, and driving performance to meet organizational goals and service standards.</p><br><p><strong>Job Description</strong></p><p>Business Unit and Financial Management</p><ul><li><p>Oversee the entire business unit, ensuring overall operational success.</p></li><li><p>Ensure the unit’s profitability and meet EBIT targets set by the Zone/Region.</p></li><li><p>Manage the unit’s expense budgets and allocated resources effectively.</p></li><li><p>Enhance and maintain ongoing Value-Added Services to meet monthly and annual targets.</p></li></ul><p>•Update and track productivity and Value-Added Services Conversion Grid on a weekly/monthly basis for performance reviews.</p><ul><li><p>Forecast manpower requirements, particularly for peak season hiring needs.</p></li></ul><p>Process and Team Management</p><ul><li><p>Adhere to all existing processes and meet the defined Service Level Agreements.</p></li><li><p>Mentor teams to ensure adherence to all SOPs and processes, in line with organizational and ISO standards.</p></li><li><p>Align teams with objectives listed in the Team Objective Tracker and ensure their contribution toward achieving these goals.</p></li><li><p>Implement process improvements to enhance quality and efficiency within the unit.</p></li><li><p>Lead the implementation of new processes in the Centre(s).</p></li><li><p>Oversee regular product and process training for staff, including coaching and development.</p></li><li><p>Ensure staff attendance at HR-scheduled training and conduct Internal Process Certifications (OCLs) to monitor effectiveness.</p></li></ul><p>Relationship Building and Innovation</p><ul><li><p>Build and maintain strong business relationships with Government/Embassies/Consulate officials.</p></li><li><p>Encourage the team to share innovative ideas and best practices.</p></li><li><p>Collaborate with the Value-Added Services team to develop new revenue channels.</p></li><li><p>Manage both physical and data security at the Application Centre, ensuring adherence to the Corporate Security Policy and pre-empting potential breaches.</p></li><li><p>Coordinate with support functions (Administration, Human Resources, Finance, etc.) as needed.</p><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Requirement :</p><p>Education</p><ul><li><p>Graduate/ Postgraduate or global equivalent degree.</p></li></ul><p>Experience</p><ul><li><p>7 - 10 plus years of experience preferably in Travel and Tourism or Service (Hospitality/Hotel/Airline etc) industry with experience in handling teams and managing processes.</p></li><li><p>Should communicate fluently in English and Arabic.</p></li></ul><p><br></p><br><p></p></section>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.</p>
<p>Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<p><strong>Customer service:</strong></p>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (Guest – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
<li>Grooming / attitude / knowledge.</li>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<p><strong>Merchandise:</strong></p>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<p><strong>Process:</strong></p>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts / refunds / change to the customers correctly.</li>
<li>Process the payments by cash / credit cards / vouchers / automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position objective</h4>
<p>The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.<br>
Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.</p>
<h4>Key responsibilities</h4>
<h4>Customer service:</h4>
<ul>
<li>Greet the customers and assist them in selecting the right product.</li>
<li>Convert the window shoppers to ultimate buyers.</li>
<li>Promote the Club Apparel Loyalty Program of the company for repeat sales.</li>
<li>Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).</li>
<li>Must be updated about the various brands of the group for suggestive selling to the customers.</li>
</ul>
<h4>Grooming / attitude / knowledge</h4>
<ul>
<li>Must be presentable and well-groomed at all times.</li>
<li>Flexible to work for extended hours during the sale period.</li>
<li>Must possess up-to-date product knowledge and ensure minimal stock loss.</li>
<li>Flexible to work for extended hours during the sale period.</li>
</ul>
<h4>Merchandise:</h4>
<ul>
<li>Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.</li>
<li>Ensure all VM guidelines are followed and all stock norms on clearance are maintained.</li>
<li>Record the inventory inward / outward and maintain the report of the same.</li>
</ul>
<h4>Process:</h4>
<ul>
<li>Handle the POS (Point of Sale) / billing counter efficiently.</li>
<li>Tally money in the cash till during the beginning / end of the shifts.</li>
<li>Issue receipts / refunds / change to the customers correctly.</li>
<li>Process the payments by cash / credit cards / vouchers / automatic debits.</li>
<li>Ensure awareness and vigilance at all times of security in the store without any negligence.</li>
<li>Must be flexible to work for varied shifts and overtime as per the business requirement.</li>
<li>Adhere to SOP and loss prevention policies.</li>
<li>Maintain confidentiality of the sales figures to the outside party.</li>
</ul></p><p></p>
<p><h4>Position summary</h4>
<p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>
<p><h4>Position summary</h4>
<p>Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>
<p><h4>Position summary</h4>
<p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p>
<p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the Role <br> <p><span>The IT Operations Manager is responsible for leading and governing end-to-end IT operations across Zain Bahrain, covering infrastructure, enterprise applications, digital services, public and private cloud platforms, service desk, and operational support functions.</span></p><br><p><span>The role ensures availability, reliability, security, supportability, maintainability, lifecycle governance, and continuous improvement of all technology services supporting internal business operations and customer-facing platforms.</span></p><br><p><span>The position is accountable for IT Service Management, Enterprise Application Maintenance and Operations, Infrastructure Operations, Hybrid Multi-Cloud Operations, DevOps and Platform Operations, Database Administration, Disaster Recovery, Business Continuity, Operational Governance, Vendor Management, and Technology Lifecycle Management.</span></p><br><p><span>The role drives operational excellence through automation, proactive monitoring, service performance management, change and release governance, security and compliance adherence, cost optimization, and alignment with Zain Bahrain technology and digital transformation objectives.</span></p><br> <br> <br><br> Responsibilities <br> <p><b><span>Technology Operations Leadership & Service Management</span></b></p><br><ul><li><p><span>Lead end-to-end Technology Operations across infrastructure, applications, cloud, digital platforms, databases, service desk, and end-user support.</span></p><br></li><li><p><span>Own KPIs, SLAs/OLAs, availability, incident/problem/change/release management, service reviews, reporting, and continuous improvement.</span></p><br></li><li><p><span>Maintain service catalogue, documentation, ownership/escalation models, knowledge base, and coordinate priorities across Technology, Cybersecurity, Digital, business, and vendors.</span></p><br></li></ul><p><b><span>Enterprise Applications & Digital Platforms</span></b></p><br><ul><li><p><span>Own availability, performance, support, and lifecycle governance of enterprise and customer-facing applications.</span></p><br></li><li><p><span>Oversee patches, upgrades, releases, enhancements, vendor support, monitoring, SLAs/OLAs, production readiness, rollback, and business validation.</span></p><br></li><li><p><span>Ensure stable infrastructure operations supporting enterprise applications, digital platforms, customer-facing services, integrations, and supporting business systems.</span></p><br></li><li><p><span>Ensure backup, data recovery, data protection, access governance, audit evidence, continuity, capacity, performance, modernization, and customer-impact monitoring.</span></p><br></li></ul><p><b><span>Hybrid Multi-Cloud & Public Cloud Operations</span></b></p><br><ul><li><p><span>Manage on-premises, private, hybrid, and public cloud operations (i.e.: Azure, AWS, OCI, and other approved platforms).</span></p><br></li><li><p><span>Govern workload placement, landing zones, connectivity, identity/access, monitoring, backup, resilience, support models, shared responsibility, and cloud readiness.</span></p><br></li><li><p><span>Implement FinOps covering cost visibility, allocation, forecasting, optimization, anomalies, and accountability.</span></p><br></li></ul><p><b><span>Infrastructure, Platforms & End-User Operations</span></b></p><br><ul><li><p><span>Oversee Service Desk, IT Support, endpoints, hardware, user lifecycle, and ticket fulfilment.</span></p><br></li><li><p><span>Manage Windows, Linux, Solaris, Microsoft 365, Entra ID, Active Directory, collaboration, messaging, identity, licensing, virtualization, and private cloud platforms including VMware, Huawei FusionCompute, and Oracle VM.</span></p><br></li><li><p><span>Oversee servers, storage, backup, archiving, DR, ransomware protection, business continuity, and database operations including patching, tuning, HA, recovery, upgrades, and licensing.</span></p><br></li><li><p><span>Ensure availability, resilience, monitoring, integrations, and vendor support for contact centre platforms.</span></p><br></li></ul><p><b><span>DevOps, Kubernetes, Automation & Observability</span></b></p><br><ul><li><p><span>Lead DevOps, Kubernetes, automation, and observability operations, including Rancher, cluster upgrades, governance, patching, hardening, and Linux administration.</span></p><br></li><li><p><span>Oversee CI/CD and GitOps tools including Helm, ArgoCD, GitLab, and Ansible; govern Prometheus, Grafana, ELK/EFK, Dynatrace, or equivalent monitoring and logging.</span></p><br></li><li><p><span>Drive automation across deployments, reporting, compliance, monitoring, and recovery.</span></p><br></li></ul><p><b><span>Governance, Risk, Audit, Compliance & Security Alignment</span></b></p><br><ul><li><p><span>Develop and enforce Technology Operations policies, standards, procedures, controls, and governance frameworks.</span></p><br></li><li><p><span>Maintain audit readiness through risk registers, remediation plans, lifecycle governance, access evidence, compliance tracking, audits, regulatory reviews, and security assessments.</span></p><br></li><li><p><span>Partner with Cybersecurity on vulnerability remediation and operational controls across infrastructure, applications, cloud, DevOps, and digital services; ensure key operational activities are approved, traceable, and auditable.</span></p><br></li></ul><p><b><span>Budget, Vendor, Asset & Lifecycle Management</span></b></p><br><ul><li><p><span>Own CAPEX/OPEX planning across applications, infrastructure, cloud, licenses, support contracts, end-user services, storage, tooling, and professional services.</span></p><br></li><li><p><span>Manage vendors, managed services, contracts, renewals, escalations, service reviews, licensing, and commercial optimization.</span></p><br></li><li><p><span>Forecast capacity, lifecycle refreshes, upgrades, renewals, platform expansion, and resources while driving cost optimization.</span></p><br></li></ul><p><b><span>Internet Protocol (IP) Operations</span></b></p><br><ul><li><p><span>From an infrastructure readiness point of view, oversee enterprise IP networks, services, and operational support to ensure availability, performance, capacity, and resilience.</span></p><br></li><li><p><span>Ensure integration across enterprise networks, applications, cloud, data centers, communication, and supporting technology platforms.</span></p><br></li><li><p><span>Monitor enterprise IP service performance and coordinate incident, problem, change, and vendor management.</span></p><br></li><li><p><span>Ensure appropriate security, access controls, backup, DR, documentation, and operational standards are maintained.</span></p><br></li></ul><p><span>Perform any other tasks as requested.</span></p><br> <br> <br><br> Required qualifications & Experience <br> <p>Qualifications:</p><br><p><span>Bachelor degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related field. Master degree or professional management qualification is preferred.</span></p><br><p><span>ITIL Foundation or higher is preferred. Certifications in Microsoft Azure, AWS, Google Cloud, Oracle Cloud, VMware, Kubernetes, database administration, cybersecurity, project management, FinOps, or service management are advantageous.</span></p><br><p><span>Experience:</span></p><br><p>8+ years of progressive IT operations, infrastructure, application operations, cloud operations, or service management experience, including experience managing vendors, service performance, lifecycle governance, audits, budgets, and cross-functional operational delivery. Telecom, digital services, or regulated-industry experience is preferred.</p><br><p>Skills and Knowledge:</p><br><p>Strong knowledge of ITSM, enterprise application operations, application maintenance, service desk, systems administration, Microsoft cloud and identity, databases, virtualization, storage, backup, disaster recovery, contact center systems, API/middleware, DevOps, Kubernetes, public cloud, hybrid cloud, monitoring, automation, and operational security controls.</p><br><p>•Technology Operations Management</p><br><p>•Cloud and Hybrid Multi-Cloud Operations</p><br><p>•IT Service Management</p><br><p>•Incident, Problem, Change and Release Management</p><br><p>•Service Desk and End-User Support</p><br><p>•Infrastructure and Platform Lifecycle Management</p><br><p>•Database and Integration Operations</p><br><p>•Backup, Disaster Recovery and Business Continuity</p><br><p>•DevOps, Kubernetes and Automation</p><br><p>•Enterprise Application Maintenance and Operations</p><br><p>•Governance, Risk, Compliance and Audit Readiness</p><br><p>•Vendor, Contract, Budget and Cost Optimization</p><br><p>•Business Technical Awareness and Stakeholder Management</p><br> <br> <br><br> Equal Employment Opportunity Statement <br> <p>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</p><br> <br> <br> </div>
<b>About the Role<br></b>The IT Operations Manager is responsible for leading and governing end-to-end IT operations across Zain Bahrain, covering infrastructure, enterprise applications, digital services, public and private cloud platforms, service desk, and operational support functions.<br>The role ensures availability, reliability, security, supportability, maintainability, lifecycle governance, and continuous improvement of all technology services supporting internal business operations and customer-facing platforms.<br>The position is accountable for IT Service Management, Enterprise Application Maintenance and Operations, Infrastructure Operations, Hybrid Multi-Cloud Operations, DevOps and Platform Operations, Database Administration, Disaster Recovery, Business Continuity, Operational Governance, Vendor Management, and Technology Lifecycle Management.<br>The role drives operational excellence through automation, proactive monitoring, service performance management, change and release governance, security and compliance adherence, cost optimization, and alignment with Zain Bahrain technology and digital transformation objectives.<br><b><br>Responsibilities<br></b>Technology Operations Leadership & Service Management<br><br>Lead end-to-end Technology Operations across infrastructure, applications, cloud, digital platforms, databases, service desk, and end-user support.<br><br>Own KPIs, SLAs/OLAs, availability, incident/problem/change/release management, service reviews, reporting, and continuous improvement.<br><br>Maintain service catalogue, documentation, ownership/escalation models, knowledge base, and coordinate priorities across Technology, Cybersecurity, Digital, business, and vendors.<br>Enterprise Applications & Digital Platforms<br><br>Own availability, performance, support, and lifecycle governance of enterprise and customer-facing applications.<br><br>Oversee patches, upgrades, releases, enhancements, vendor support, monitoring, SLAs/OLAs, production readiness, rollback, and business validation.<br><br>Ensure stable infrastructure operations supporting enterprise applications, digital platforms, customer-facing services, integrations, and supporting business systems.<br><br>Ensure backup, data recovery, data protection, access governance, audit evidence, continuity, capacity, performance, modernization, and customer-impact monitoring.<br>Hybrid Multi-Cloud & Public Cloud Operations<br><br>Manage on-premises, private, hybrid, and public cloud operations (i.e.: Azure, AWS, OCI, and other approved platforms).<br><br>Govern workload placement, landing zones, connectivity, identity/access, monitoring, backup, resilience, support models, shared responsibility, and cloud readiness.<br><br>Implement FinOps covering cost visibility, allocation, forecasting, optimization, anomalies, and accountability.<br>Infrastructure, Platforms & End-User Operations<br><br>Oversee Service Desk, IT Support, endpoints, hardware, user lifecycle, and ticket fulfilment.<br><br>Manage Windows, Linux, Solaris, Microsoft 365, Entra ID, Active Directory, collaboration, messaging, identity, licensing, virtualization, and private cloud platforms including VMware, Huawei FusionCompute, and Oracle VM.<br><br>Oversee servers, storage, backup, archiving, DR, ransomware protection, business continuity, and database operations including patching, tuning, HA, recovery, upgrades, and licensing.<br><br>Ensure availability, resilience, monitoring, integrations, and vendor support for contact centre platforms.<br>DevOps, Kubernetes, Automation & Observability<br><br>Lead DevOps, Kubernetes, automation, and observability operations, including Rancher, cluster upgrades, governance, patching, hardening, and Linux administration.<br><br>Oversee CI/CD and GitOps tools including Helm, ArgoCD, GitLab, and Ansible; govern Prometheus, Grafana, ELK/EFK, Dynatrace, or equivalent monitoring and logging.<br><br>Drive automation across deployments, reporting, compliance, monitoring, and recovery.<br>Governance, Risk, Audit, Compliance & Security Alignment<br><br>Develop and enforce Technology Operations policies, standards, procedures, controls, and governance frameworks.<br><br>Maintain audit readiness through risk registers, remediation plans, lifecycle governance, access evidence, compliance tracking, audits, regulatory reviews, and security assessments.<br><br>Partner with Cybersecurity on vulnerability remediation and operational controls across infrastructure, applications, cloud, DevOps, and digital services; ensure key operational activities are approved, traceable, and auditable.<br>Budget, Vendor, Asset & Lifecycle Management<br><br>Own CAPEX/OPEX planning across applications, infrastructure, cloud, licenses, support contracts, end-user services, storage, tooling, and professional services.<br><br>Manage vendors, managed services, contracts, renewals, escalations, service reviews, licensing, and commercial optimization.<br><br>Forecast capacity, lifecycle refreshes, upgrades, renewals, platform expansion, and resources while driving cost optimization.<br>Internet Protocol (IP) Operations<br><br>From an infrastructure readiness point of view, oversee enterprise IP networks, services, and operational support to ensure availability, performance, capacity, and resilience.<br><br>Ensure integration across enterprise networks, applications, cloud, data centers, communication, and supporting technology platforms.<br><br>Monitor enterprise IP service performance and coordinate incident, problem, change, and vendor management.<br><br>Ensure appropriate security, access controls, backup, DR, documentation, and operational standards are maintained.<br>Perform any other tasks as requested.<br>Required qualifications & Experience<br><b><br></b><br><p><strong>Desired Candidate Profile</strong></p><b style="font-size: 11px;">Qualifications:<br></b><span style="font-size: 11px;">Bachelor degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related field. Master degree or professional management qualification is preferred.</span><br><span style="font-size: 11px;">ITIL Foundation or higher is preferred. Certifications in Microsoft Azure, AWS, Google Cloud, Oracle Cloud, VMware, Kubernetes, database administration, cybersecurity, project management, FinOps, or service management are advantageous.</span><br><b style="font-size: 11px;"><br>Experience</b><span style="font-size: 11px;">:</span><br><span style="font-size: 11px;">8+ years of progressive IT operations, infrastructure, application operations, cloud operations, or service management experience, including experience managing vendors, service performance, lifecycle governance, audits, budgets, and cross-functional operational delivery. Telecom, digital services, or regulated-industry experience is preferred.</span><br><b style="font-size: 11px;"><br>Skills and Knowledge:<br></b><span style="font-size: 11px;">Strong knowledge of ITSM, enterprise application operations, application maintenance, service desk, systems administration, Microsoft cloud and identity, databases, virtualization, storage, backup, disaster recovery, contact center systems, API/middleware, DevOps, Kubernetes, public cloud, hybrid cloud, monitoring, automation, and operational security controls.</span><br><span style="font-size: 11px;">Technology Operations Management</span><br><span style="font-size: 11px;">Cloud and Hybrid Multi-Cloud Operations</span><br><span style="font-size: 11px;">IT Service Management</span><br><span style="font-size: 11px;">Incident, Problem, Change and Release Management</span><br><span style="font-size: 11px;">Service Desk and End-User Support</span><br><span style="font-size: 11px;">Infrastructure and Platform Lifecycle Management</span><br><span style="font-size: 11px;">Database and Integration Operations</span><br><span style="font-size: 11px;">Backup, Disaster Recovery and Business Continuity</span><br><span style="font-size: 11px;">DevOps, Kubernetes and Automation</span><br><span style="font-size: 11px;">Enterprise Application Maintenance and Operations</span><br><span style="font-size: 11px;">Governance, Risk, Compliance and Audit Readiness</span><br><span style="font-size: 11px;">Vendor, Contract, Budget and Cost Optimization</span><br><span style="font-size: 11px;">Business Technical Awareness and Stakeholder Management</span><br><span style="font-size: 11px;">Equal Employment Opportunity Statement</span><br><span style="font-size: 11px;">We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</span><br>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><b><u><span>POSITION REQUIREMENTS</span></u></b><br></p><br><p><b><span><span>Profile</span></span></b><br></p><br><p><span><span>Oracle Fusion HCM Talent Management Consultant</span></span><br></p><br><br><p><b><span><span>Experience</span></span></b><br></p><br><p><span><span>8-10 Yrs</span></span><br></p><br><br><p><b><span><span>Duration</span></span></b><br></p><br><p><span><span>1 year</span></span><br></p><br><br><p><b><span><span>Location</span></span></b><br></p><br><p><span><span>Onsite - Bahrain</span></span><br></p><br><br><p><b><span><span>Type</span></span></b><br></p><br><p><span><span>Fulltime</span></span><br></p><br><br><p><b><span><span>Expected Joining Date</span></span></b><br></p><br><p><span><span>Immediate</span></span><br></p><br><br><p><b><span><span>Job
Description</span></span></b><span><span> -</span></span><br></p><br><p><span><span>• <b>Oracle
Fusion Talent Management Implementation:</b> Hands-on end-to-end implementation
experience across Oracle Fusion Talent Management modules including Oracle
Recruiting Cloud (ORC), Learning & Development, Profile Management, Career
Development, and Compensation Management — from requirements gathering and
solution design through to configuration, testing, and go-live delivery.</span></span><br></p><br><p><span><span>• <b>Oracle
Recruiting Cloud (ORC) & Talent Acquisition:</b> Deep expertise in
configuring Oracle Recruiting Cloud covering candidate lifecycle, job
requisition templates, offer management, interview scheduling, onboarding
workflows, internal mobility, and recruiting agency management — with ability
to troubleshoot and resolve complex ORC configuration and workflow issues.</span></span><br></p><br><p><span><span>• <b>Learning
& Development Configuration:</b> Proficiency in setting up Oracle Learning
Cloud including learning catalog, offerings, specializations, learning
assignments, self-paced and instructor-led content, completion tracking, and
learner community setup — with experience resolving UAT defects related to enrollment
rules, access controls, and notification workflows.</span></span><br></p><br><p><span><span>• <b>Profile
Management & Competency Frameworks:</b> Expertise in configuring Oracle
Profile Management including content library, profile types, content sections,
rating models, competency frameworks, and integration touchpoints with
Recruitment, Performance, and Career Development — with ability to identify and
resolve data and configuration gaps during UAT and deployment.</span></span><br></p><br><p><span><span>• <b>Career
Development & Succession Planning:</b> Ability to configure Career Development
plans, development goals, career paths, growth opportunities, and talent pools
— with hands-on experience resolving common UAT issues related to goal syncing,
manager visibility, and role-based access across Career and Succession modules.</span></span><br></p><br><p><span><span>• <b>Compensation
Management Configuration:</b> Expertise in setting up Compensation Management
including salary structures, grade ladders, merit and bonus plans, eligibility
profiles, workforce compensation worksheets, budget management, and approval
workflows — with strong capability to diagnose and resolve compensation
calculation, eligibility, and worksheet display issues during UAT.</span></span><br></p><br><p><span><span>• <b>Redwood
UI Migration:</b> Practical experience in migrating Oracle Fusion Talent
Management pages and workflows from Classic UI to Oracle Redwood Experience,
including Recruiting, Learning, Career Development, and Compensation modules —
covering theme configuration, page composer adjustments, sandbox setup, and
end-user adoption support to ensure seamless transition.</span></span><br></p><br><p><span><span>• <b>UAT
Management & Issue Resolution:</b> Proven ability to manage UAT cycles
including test script preparation, defect logging, triage, root cause analysis,
and resolution tracking across all Talent Management modules — capable of
working under pressure to resolve high-priority issues and maintain go-live
readiness within tight project timelines.</span></span><br></p><br><p><span><span>• <b>System
Stabilization & Post Go-Live Hypercare:</b> Experience in managing post
go-live stabilization including hypercare support, critical issue resolution,
configuration corrections, data fixes, and user adoption challenges — ensuring
smooth and controlled transition from project delivery to steady-state
operations.</span></span><br></p><br><p><span><span>• <b>Security,
Roles & Access Management:</b> Proficiency in configuring Oracle HCM
role-based access control (RBAC), data roles, duty roles, and security profiles
across all Talent modules — with experience identifying and resolving access,
visibility, and data security issues commonly encountered during UAT and
Redwood migration.</span></span><br></p><br><p><span><span>• <b>HCM
Reporting, Fast Formulas & Data Validation:</b> Ability to write and
troubleshoot Fast Formulas, eligibility rules, and BPM approval workflows;
design OTBI and BIP reports for Talent Management; and run data validation and
reconciliation activities critical during UAT, go-live, and post-migration
phases.</span></span><br></p><br><p><span><span>• <b>Stakeholder
Management & Issue Escalation:</b> Strong communication skills to liaise
with HR business owners, IT teams, and Oracle Support; manage issue escalation
and SR coordination; facilitate UAT sign-off sessions; and prepare deployment
readiness assessments, configuration documentation, and end-user training
materials.</span></span><br></p><br><p><i><span><span>Preferred
Certifications: Oracle HCM Cloud Implementation Professional | Oracle Talent
Management Cloud Certified | Oracle Recruiting Cloud Certified</span></span></i><br></p><br><br> </div>
<p><h4>Position objective:</h4>
<p>The sales associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the store manager or assistant store manager.</p>
<h4>Key responsibility:</h4>
<strong>Customer service:</strong>
<ul>
<li>Greet customers and assist them in selecting products that meet their needs.</li>
<li>Convert window shoppers into buyers through proactive engagement.</li>
<li>Promote the company's loyalty program to encourage repeat sales.</li>
<li>Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).</li>
<li>Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.</li>
<li>Educate customers on product features, benefits, materials, and care instructions.</li>
</ul>
<strong>Grooming / attitude / knowledge:</strong>
<ul>
<li>Always present a well-groomed and professional appearance.</li>
<li>Be flexible and available to work extended hours during peak sales periods.</li>
<li>Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.</li>
</ul>
<strong>Merchandising:</strong>
<ul>
<li>Ensure products are displayed in an attractive manner according to store layout standards.</li>
<li>Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.</li>
<li>Record and maintain accurate inventory records for incoming and outgoing stock.</li>
<li>Upsell and cross-sell products to increase sales opportunities.</li>
<li>Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.</li>
</ul>
<strong>Process:</strong>
<ul>
<li>Efficiently operate the point of sale (POS) system for billing and transactions.</li>
<li>Balance the cash till at the start and end of shifts.</li>
<li>Accurately process payments through cash, credit cards, vouchers, or automatic debits.</li>
<li>Issue receipts, refunds, and change to customers correctly.</li>
<li>Maintain vigilance regarding store security and ensure all loss prevention policies are followed.</li>
<li>Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.</li>
</ul>
<h4>Desired qualification:</h4>
<p>The ideal sales associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience. Previous experience in a sales role is preferred.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None #LI-NS1</p><p></p></section>
<p><h4>Position objective<\/h4>\n<p><strong>The position is responsible for:<\/strong><br>\n- Increasing business revenues<br>\n- Developing, implementing, and maintaining standard operating procedures required as per retail standards across stores to drive the business and gain customer satisfaction<br>\n- Overseeing the recruiting, hiring, and training needs of the store, and efficient decision making to enhance the overall performance of the store<br>\n- Representing the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience<br>\n- Providing leadership and support to all the employees<\/p>\n\n<h4>Key responsibilities<\/h4>\n\n<h4>Sales and profitability<\/h4>\n<ul>\n<li>Achieve quantitative measures of performance in the following areas: units per transaction, average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage<\/li>\n<li>Set store sales targets to maximize sales and profitability<\/li>\n<li>Guide area managers and store managers to maximize productivity in stores through effective utilization of available resources<\/li>\n<li>Effective management of operational costs, including reduction in operational costs by automation<\/li>\n<li>Adhere to and enforce company SOP, policies, and procedures; loss prevention audit guidelines in all the stores. Also monitor measures to ensure compliance by all employees<\/li>\n<li>Oversee the implementation and execution of the visual merchandising guidelines to be followed at all stores at all times<\/li>\n<li>Recruit and train staff on sales techniques, customer service, teamwork, and other etiquettes as per company and brand requirements<\/li>\n<li>Evaluate employee performance annually and promote open lines of communication through coaching and motivation<\/li>\n<li>Interpret and make decisions on operations and visual standards based on store and client\u2019s needs<\/li>\n<\/ul>\n\n<h4>Employee development<\/h4>\n<ul>\n<li>Identify store training and development needs in conjunction with the brand general manager and training department<\/li>\n<li>Formulate a succession plan in conjunction with the brand general manager<\/li>\n<li>Set KPIs and KRAs for direct subordinates and conduct performance appraisal and feedback<\/li>\n<li>Participate in the selection and recruitment of operational staff when required<\/li>\n<li>Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives<\/li>\n<\/ul>\n\n<h4>Communication<\/h4>\n<ul>\n<li>Conduct regional sales and operations meetings on a regular basis<\/li>\n<li>Provide frequent feedback to area managers and store managers on their performance in relation to company performance<\/li>\n<li>Ensure brand participation in loyalty program \u2018Club Apparel\u2019<\/li>\n<li>Hold weekly meetings with GM and senior management to discuss business plan vs. achievements and improvement areas<\/li>\n<\/ul>\n\n<h4>Stock management<\/h4>\n<ul>\n<li>Monitor store inventory in consultation with brand general manager and brand managers<\/li>\n<li>Promote a proactive relationship between GM, area manager, brand manager, store manager, and buyers\/planners to maximize sales<\/li>\n<li>Monitor slow-moving and outdated stock in consultation with brand managers<\/li>\n<li>Ensure stock security measures are effectively managed by store managers<\/li>\n<\/ul>\n\n<h4>Store design and projects management<\/h4>\n<ul>\n<li>Participate in the design and layout process of new store projects<\/li>\n<li>Design a \"New Store Schedule\" prior to commencement of the design process<\/li>\n<li>Provide guidance to concept architect during the design and implementation process<\/li>\n<li>Conduct regular project update meetings with the projects team<\/li>\n<li>Provide guidance and support to territory during set-up and merchandising phases<\/li>\n<\/ul>\n\n<h4>Miscellaneous<\/h4>\n<ul>\n<li>Ensure enhanced brand visibility and provide inputs for marketing and brand awareness<\/li>\n<li>Handle legal responsibilities related to store management, store opening, and planning<\/li>\n<\/ul><\/p><p><\/p>