Job Title: Customer Experience Executive

Location: Bahrain

Join Our Team at KFM as a Customer Experience Executive!

Are you passionate about delivering outstanding client experiences and ensuring long-term satisfaction? Do you have a knack for maintaining and enhancing relationships that keep clients coming back? If so, we want to hear from you!

Who is the ideal candidate?

The ideal candidate will have a strong understanding of client needs, coupled with a commitment to ensuring an exceptional service experience. This person will act as the bridge between our clients and internal teams, driving high levels of client satisfaction and fostering long-lasting partnerships.

Key Responsibilities:

• Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded.
• Develop and implement strategies to improve client retention and satisfaction.
• Gather client feedback regularly to identify areas for improvement in service quality.
• Collaborate closely with account managers, sales, and creative teams to ensure seamless project execution.
• Resolve client issues in a timely manner, providing effective solutions to enhance client experience.
• Build and nurture long-term relationships, driving loyalty and repeat business.
• Monitor service performance, ensuring all client-facing processes meet quality standards.
• Prepare and present regular reports on client feedback, satisfaction metrics, and retention rates.
• Stay updated on industry trends and best practices to continually improve the client journey.

Must Have:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum 1-2 years of experience in a client-facing role, preferably in a media or digital agency.
• Strong understanding of customer service principles and client retention strategies.
• Excellent communication and interpersonal skills, with the ability to build strong rapport.
• Exceptional problem-solving skills with a proactive approach to addressing client concerns.
• Ability to work cross-functionally with internal teams to ensure quality service delivery.
• Strong organizational and time-management skills.

Nice to Have:

• Experience in the social media or creative industry.
• Familiarity with CRM systems and client management tools.
• Knowledge of social media platforms and content creation trends.
• Experience with handling high-value clients and managing multiple accounts.

What’s in it for you?

• Competitive Compensation Package: Get rewarded with a salary that reflects your talent and drive.
• Flexible Hours: Embrace the freedom to work when and where it suits you best.
• Work from Anywhere: Unleash your potential with the option to work remotely upto 2 days per week.
• Fun Team Events: Dive into monthly team-building activities and social events that bring out your competitive spirit.
• Creative Vibes: Join a vibrant and innovative environment where your creativity flourishes and your voice is heard.