Job Title: Customer Experience Executive
Location: Bahrain
Join Our Team at KFM as a Customer Experience Executive!
Are you passionate about delivering outstanding client experiences and ensuring long-term satisfaction? Do you have a knack for maintaining and enhancing relationships that keep clients coming back? If so, we want to hear from you!
Who is the ideal candidate?
The ideal candidate will have a strong understanding of client needs, coupled with a commitment to ensuring an exceptional service experience. This person will act as the bridge between our clients and internal teams, driving high levels of client satisfaction and fostering long-lasting partnerships.
Key Responsibilities:
- Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded.
- Develop and implement strategies to improve client retention and satisfaction.
- Gather client feedback regularly to identify areas for improvement in service quality.
- Collaborate closely with account managers, sales, and creative teams to ensure seamless project execution.
- Resolve client issues in a timely manner, providing effective solutions to enhance client experience.
- Build and nurture long-term relationships, driving loyalty and repeat business.
- Monitor service performance, ensuring all client-facing processes meet quality standards.
- Prepare and present regular reports on client feedback, satisfaction metrics, and retention rates.
- Stay updated on industry trends and best practices to continually improve the client journey.
Must Have:
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum 1-2 years of experience in a client-facing role, preferably in a media or digital agency.
- Strong understanding of customer service principles and client retention strategies.
- Excellent communication and interpersonal skills, with the ability to build strong rapport.
- Exceptional problem-solving skills with a proactive approach to addressing client concerns.
- Ability to work cross-functionally with internal teams to ensure quality service delivery.
- Strong organizational and time-management skills.
Nice to Have:
- Experience in the social media or creative industry.
- Familiarity with CRM systems and client management tools.
- Knowledge of social media platforms and content creation trends.
- Experience with handling high-value clients and managing multiple accounts.
What’s in it for you?
- Competitive Compensation Package: Get rewarded with a salary that reflects your talent and drive.
- Flexible Hours: Embrace the freedom to work when and where it suits you best.
- Work from Anywhere: Unleash your potential with the option to work remotely upto 2 days per week.
- Fun Team Events: Dive into monthly team-building activities and social events that bring out your competitive spirit.
- Creative Vibes: Join a vibrant and innovative environment where your creativity flourishes and your voice is heard.