Exhibition Director Jobs - Manama Bahrain

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>Ensure the smooth operation and coordination of the hotel through respective department heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary).<br>\nProvide leadership that engages and motivates our team of exceptionally guest oriented Heartists.<br>\nDirect operational needs to ensure compliance with the hotel\u2019s annual budget and 5 year strategic plan.<br>\nProvide coaching, leadership development, and goal setting with hotel department heads.<br>\nAssist in the preparation of the annual operations budget\/plan and achieve the profit objectives therein.<br>\nEnsure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved.<br>\nPlay a lead role in yield management for Rooms, Food & Beverage and Spa.<br>\nBe a key player in redevelopment and capital projects from an operations viewpoint.<br>\nEnsure the implementation and delivery of all Raffles standards.<br>\nHandle all guest concerns and ensure effective follow up thereof.<br>\nAssist in labor management and the maintenance of productivity levels.<br>\nFollow up on all guest comments, responding to any guest complaints or requests.<br>\nProvide active leadership role in the culture of health and safety and accident prevention.<br>\nAct as hotel champion and culture leader in hotel committees.<br>\nFunction as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team.<br>\nPlay a key role and lead change management for Rooms and Food & Beverage initiatives.<br>\nAssume the responsibilities of the General Manager in his\/her absence.<\/p>\n<h4>Qualifications<\/h4>\n<p>Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience.<br>\nClear knowledge of budget planning and execution.<br>\nPost secondary diploma\/degree in hospitality an asset.<br>\nProven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health & Safety results.<br>\nExceptional interpersonal and guest relations skills.<br>\nProven team-leader with outstanding motivational skills and coaching ability.<br>\nAbility to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.<br>\nComfortable working evenings, weekends, holidays and various schedules.<\/p>\n<h4>Additional information<\/h4>\n<p>Opportunity to join the first Raffles in Bahrain.<br>\nEmployee benefit card offering discounted rates in Accor worldwide.<br>\nLearning programs through our Academies.<br>\nOpportunity to develop your talent and grow within your property and across the world!<br>\nAbility to make a difference through our Corporate Social Responsibility activities.<\/p><\/p><p><\/p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain.<\/p>\n<p>Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest.<\/p>\n<p>Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<ul>\n<li>Assist the director of sales in developing and executing the annual group sales plan to achieve room night and revenue targets.<\/li>\n<li>Proactively solicit new group accounts (corporate, social, association, tour & travel) through outside calls, site inspections, and industry networking.<\/li>\n<li>Manage and qualify incoming group RFPs, ensuring response times under 2 hours and high conversion rates.<\/li>\n<li>Lead hotel site tours and client presentations, showcasing meeting spaces, guest rooms, and event capabilities.<\/li>\n<li>Negotiate and close group contracts including room blocks, attrition clauses, cutoff dates, and F&B minimums.<\/li>\n<li>Supervise and mentor junior sales executives or coordinators, reviewing their contracts and lead activity.<\/li>\n<li>Create and distribute detailed banquet event orders (BEOs) and group resumes to operations teams, ensuring seamless event execution.<\/li>\n<li>Act as the secondary on-site escalation point during events, resolving client issues alongside the banquet manager.<\/li>\n<li>Analyze monthly group performance reports (pick-up, attrition, ADR) and present findings in revenue strategy meetings.<\/li>\n<li>Step in to cover the sales director\u2019s duties during absence and work flexible evenings and weekends for major group arrivals or events.<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<ul>\n<li>2-3 years of proven experience in sales management, with a focus on groups and events<\/li>\n<li>Demonstrated experience in hospitality, resort operations, or event coordination<\/li>\n<li>Strong proficiency in CRM software and sales reporting tools<\/li>\n<li>Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients<\/li>\n<li>Proven negotiation and closing abilities with a track record of meeting or exceeding sales targets<\/li>\n<li>Strong organizational and time management skills with the ability to manage multiple projects simultaneously<\/li>\n<li>Team leadership experience with the ability to motivate and develop staff<\/li>\n<li>Proficiency in Microsoft Office Suite and event management software<\/li>\n<li>Knowledge of group booking systems and hospitality management systems<\/li>\n<li>Ability to work flexible hours, including evenings and weekends as needed for events<\/li>\n<li>Willingness to work in a resort environment and adapt to a multicultural workplace<\/li>\n<li>Customer-focused mindset with a commitment to delivering exceptional service<\/li>\n<li>Analytical skills with the ability to interpret sales data and market trends<\/li>\n<li>Experience in luxury hospitality or high-end event management is preferred<\/li>\n<li>Arabic speaking is an added value<\/li>\n<\/ul>\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>We are seeking a visionary and enthusiastic Director of Spa to join our luxury property in Bahrain. As the leader of our spa operations, you will be responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth.<\/p>\n<p><strong>Responsibilities include:<\/strong><br>\n<li>Develop and execute a comprehensive spa and wellness strategy aligned with our brand's luxury positioning<\/li>\n<li>Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety<\/li>\n<li>Create unique, personalized wellness experiences that reflect local culture and global trends<\/li>\n<li>Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service<\/li>\n<li>Manage the spa's financial performance, including budgeting, forecasting, and P&L responsibility<\/li>\n<li>Drive marketing initiatives and partnerships to increase spa visibility and revenue<\/li>\n<li>Implement sustainable practices and ensure compliance with industry regulations<\/li>\n<li>Collaborate with cross-functional teams to integrate spa services into the overall guest experience<\/li>\n<li>Stay abreast of industry trends and introduce innovative treatments and programs<\/li>\n<li>Ensure cultural sensitivity and adaptability in all aspects of spa operations<\/li>\n<\/p>\n<h4>Qualifications<\/h4>\n<li>Proven experience in spa management or luxury hospitality, with a track record of successful leadership<\/li>\n<li>Bachelor's degree in Hospitality Management, Business Administration, or related field preferred<\/li>\n<li>Spa management certifications are a plus<\/li>\n<li>Strong financial acumen with experience in P&L management and revenue growth strategies<\/li>\n<li>Excellent team leadership and mentoring skills<\/li>\n<li>Proficiency in business planning, budgeting, and operational efficiency<\/li>\n<li>In-depth knowledge of spa treatments, therapies, and wellness program development<\/li>\n<li>Experience in marketing, branding, and customer service excellence in a luxury environment<\/li>\n<li>Demonstrated ability to create and implement innovative wellness strategies<\/li>\n<li>Strong understanding of sustainability practices in the spa industry<\/li>\n<li>Cultural sensitivity and awareness, with the ability to work in a multicultural environment<\/li>\n<li>Proficiency in English required; Arabic language skills highly desirable<\/li>\n<li>Adaptability and resilience in a dynamic, fast-paced setting<\/li>\n<li>Exceptional communication and interpersonal skills<\/li>\n<li>Commitment to ongoing professional development and industry trend awareness<\/li>\n<h4>Additional information<\/h4>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li><\/p><p><\/p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p>The position of Director of Engineering is responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services, and protection of the Owner\u2019s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.<\/p>\n\n<h4>Summary of responsibilities<\/h4>\n<p>Responsibilities and essential job functions include but are not limited to the following:<\/p>\n<ul>\n<li>Provide advice to senior management on all aspects of engineering support, environmental controls, and the operational efficiency of the property.<\/li>\n<li>Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against these are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.<\/li>\n<li>Control of capital project planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy.<\/li>\n<li>Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.<\/li>\n<li>Ensure the colleagues' awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion.<\/li>\n<li>Contribute to the hotel\u2019s profitability by ensuring the effective management of the buildings\u2019 environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems.<\/li>\n<li>Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs. Ensure the safety and comfort of guests, and that any requests for service are handled in a courteous and efficient fashion.<\/li>\n<li>Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures. Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and\/or displayed. Ensure that the hotel fulfills all compliance requirements.<\/li>\n<li>Ensure technically competent engineering colleagues by selecting, training and developing a motivated, well-qualified maintenance team. Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.<\/li>\n<li>Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.<\/li>\n<li>Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program. Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building. Ensure that preventative maintenance schedules are in operation and regularly upgraded.<\/li>\n<li>Contribute to a high standard of quality control within the hotel.<\/li>\n<li>Closely supervise outside contractors to ensure the cost effectiveness and the technical efficiency of all services performed. Ensure all work is carried out in accordance with contracts, leases, service agreements and warranties.<\/li>\n<li>Ensure the quality of all work completed by both employees and external contracted colleagues adheres to the standards of good engineering practice.<\/li>\n<li>Contribute to the effectiveness of management decision making by representing the engineering department at all executive and colleagues meetings and by ensuring regular liaison with heads of other departments.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<ul>\n<li>Experience managing large and complex hotel assets, ideally within premium properties<\/li>\n<li>Strong technical knowledge across HVAC, electrical, plumbing, BMS and fire\/life safety systems<\/li>\n<li>Demonstrated experience leading CAPEX projects<\/li>\n<li>Strong understanding of WHS legislation, statutory compliance and building regulations<\/li>\n<li>Excellent contractor, stakeholder and project management capabilities<\/li>\n<li>Exceptional leadership, communication and problem-solving skills<\/li>\n<li>A proactive, solutions-focused mindset with strong commercial acumen<\/li>\n<li>Qualifications in Mechanical, Electrical, Civil Engineering or a related discipline are highly regarded<\/li>\n<li>Knowledge of sustainability practices and energy management systems<\/li>\n<li>Experience working within heritage or highly regulated environments is advantageous<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li>\n<\/ul><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Experience in the water industry and relevant experience in executing high value EPC desalination projects in the position of Project Director / Key Executive Position</p><br><ol><li><p>Understand the scope of the project</p></li><li><p>Independently plan, sequence and execute desalination projects. </p></li><li><p>Responsible for budget development, cost control, scheduling, stakeholder liaison, resource management, and risk mitigation. </p></li><li><p>Ensure timely project completion and P&amp;L for the project</p></li><li><p>Prepare detailed work plans and project schedules. </p></li><li><p>Determine and allocate resources including resources, equipment, time and budget. </p></li><li><p>Review QA/QC compliance and project standards regularly. </p></li><li><p>Ensure high standards of EHS and Quality Assurance.</p></li><li><p>Monitor project expenditure, cash flow, and financial records. </p></li><li><p>Negotiate with vendors and subcontractors. </p></li><li><p>Ensure statutory compliance at the site. </p></li><li><p>Maintain strong relationships with clients and consultants and all key stakeholders</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Qualified engineering professional in Civil, Mechanical, Chemical or Power Engineering </p></li><li><p>Demonstrated leadership-level project execution experience. </p></li><li><p>Experience in leading desalination projects (EPC)</p></li><li><p>Strong exposure to complex project environments and reputed organizations. </p></li><li><p>GCC market experience is highly desirable. </p></li><li><p>Excellent stakeholder management and communication skills. </p><br></li></ul><p></p></section>

<p><h4>Job summary</h4> <p>The director of marketing communications is responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel.</p> <h4>Candidate profile</h4> <p><strong>Education and experience required:</strong></p> <ul> <li>High school diploma or GED; 4 years experience in sales and marketing, guest services, front desk, or related professional area. OR</li> <li>2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major; 2 years experience in sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Managing marketing communications activities</h4> <ul> <li>Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan and communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress.</li> <li>Compares actual achievements against goals on a regular basis and takes corrective action.</li> <li>Assists the director of marketing in the planning of all mailing activities, and oversees their execution.</li> <li>Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate.</li> <li>Prepares on a timely basis the monthly sales and marketing communications report.</li> <li>Supervises and directs photography for advertising, collateral, and public relations purposes in liaison with the director of marketing, the advertising agency, and the field marketing department at corporate office.</li> <li>Ensures the department has a comprehensive master slide, photo, and CD library for all advertising, collateral, and public relations activities, and regularly sends these to corporate office for the image library.</li> <li>Supervises operations of the in-house art department.</li> <li>Monitors activities of competitor hotels and trends within the industry.</li> </ul> <h4>Managing public relations activities</h4> <ul> <li>Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours.</li> <li>Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for key media by maintaining and developing close relationships.</li> <li>Prepares press releases for appropriate targeted media, locally, regionally, and internationally.</li> <li>Works closely with the corporate and international press offices on developing story angles.</li> <li>Plays a key role in community and government relations as well as VIP handling.</li> <li>Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships.</li> <li>Creates and organizes press promotional activities.</li> <li>Participates in the press events and trips organized by the regional PR offices as required.</li> <li>Conducts press blitzes when appropriate.</li> <li>Ensures press kit information is comprehensive and kept up-to-date.</li> </ul> <h4>Managing advertising activities</h4> <ul> <li>Works with the director of marketing and advertising agency on the rooms and food & beverage tactical advertising campaigns' creative and media plans.</li> <li>Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising.</li> <li>Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message.</li> <li>Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments.</li> <li>Monitors and maintains media schedules as well as prompt settlement of accounts.</li> </ul> <h4>Managing direct marketing activities</h4> <ul> <li>Takes an integrated approach to direct marketing activities, ensuring a consistent and quality image is projected.</li> <li>Assists the director of marketing in the planning, implementation, and tracking of electronic marketing activities.</li> <li>Maintains budget control.</li> </ul> <h4>Manages collateral</h4> <ul> <li>Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual.</li> <li>Ensures hotel information is updated regularly on the internet and intranet.</li> <li>Supervises the production and quality of all displays and temporary signage in hotel public areas.</li> <li>Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual.</li> <li>Supervises the in-house graphic designer and/or print shop.</li> </ul> <h4>Equal opportunity statement</h4> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property.</p> <p>You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY</p><p><br></p><p>&nbsp;</p><p><br></p><p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p><br></p><p>&nbsp;</p><p><br></p><p>CANDIDATE PROFILE&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p>Education and Experience</p><p><br></p><p>• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p><br></p><p>&nbsp;</p><p><br></p><p>CORE WORK ACTIVITIES</p><p><br></p><p>&nbsp;</p><p><br></p><p>Supporting Management of Spa Operations and Budgets</p><p><br></p><p>• Assumes the responsibilities of the Spa Director in his/her absence.</p><p><br></p><p>• Ensures all employees have the proper supplies, equipment and uniforms.</p><p><br></p><p>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p><p><br></p><p>• Manages supplies and equipment inventories within budget.</p><p><br></p><p>• Maintains cleanliness of spa and related areas and equipment.</p><p><br></p><p>• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</p><p><br></p><p>&nbsp;</p><p><br></p><p>Ensuring and Delivering Exceptional Customer Service</p><p><br></p><p>• Sets a positive example for guest relations.</p><p><br></p><p>• Interacts with guests to obtain feedback on product quality and service levels.</p><p><br></p><p>• Handles guest problems and complaints.</p><p><br></p><p>• Empowers employees to provide excellent customer service.</p><p><br></p><p>• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</p><p><br></p><p>• Strives to improve service performance.</p><p><br></p><p>&nbsp;</p><p><br></p><p>Conducting Human Resources Activities</p><p><br></p><p>• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</p><p><br></p><p>• Ensures employees understand expectations and parameters.</p><p><br></p><p>• Brings issues to the attention of the department manager and Human Resources as necessary.</p><p><br></p><p>• Observes service behaviors of employees and providing feedback to individuals.</p><p><br></p><p>• Participates in employee progressive discipline procedures.</p><p><br></p><p>• Participates in an on-going employee recognition program.</p><p><br></p><p>• Reviews comment cards and guest satisfaction results with employees.</p><p><br></p><p>• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p><p><br></p><p>• Supervises on-going training initiatives and conducting training when appropriate.</p><p><br></p><p>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</p><p><br></p><p>• Celebrates successes and publicly recognizes the contributions of team members.</p><p><br></p><p>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p><br></p><p>• Assists the Spa Director in managing the day-to-day operations of the spa as necessary</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p></p></section>

<p> <strong>SUMMARY</strong> </p> <p>The Director of Operations will provide leadership for all the day to day operations of the hotel including the Kitchen, Banqueting, Restaurants, Executive Lounge, Room Service, Stewarding, Food &amp; Beverage Cost Control, Front Office, Concierge, Housekeeping, Loyalty, Security and Recreation (Spa and Gym where applicable) in respect to standards, revenues and cost control with the aim of achieving optimum financial returns for the company/owners, whilst ensuring highest levels of associate and guest satisfaction.</p> <p>It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.</p> <p> </p> <p> <strong>KEY RESPONSIBILITIES</strong> </p> <p> Recruiting, training and supervising staff</p> <p> Managing budgets</p> <p> Maintaining statistical and financial records</p> <p> Planning maintenance work, events and room bookings</p> <p> Handling customer complaints and quires</p> <p> Promoting and marketing the business</p> <p> Ensuring compliance with health and safety legislation and licensing laws</p> <p> <strong>Leadership</strong> </p> <p> Maintaining a business environment based on the Code of Conduct and Company Vision</p> <p> Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances</p> <p> Responsible for People leadership of direct reports (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counseling / disciplinary issues.</p> <p> Conduct regular coaching sessions/1:1s with direct reports</p> <p> <strong> </strong> </p> <p> <strong> </strong> </p> <p> <strong>Human Resources</strong> </p> <p> Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.</p> <p> Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties</p> <p> Talent Reviews taken place as per the communicated timeline and are live in the business</p> <p> Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged</p> <p> Manage the AES process,ensure that the follow up meetings are done and the associates have timely feedback.</p> <p> Conduct interviews for relevant roles in conjunction with HR</p> <p> Review manning and re-recruitment of all positions in conjunction with HR</p> <p> Ensure that you dine in the Associate restaurant at least three times a week and provide HR Leader on property feedback</p> <p> Support WYNcom with quarterly People, Community and Sustainability engagement events</p> <p> </p> <p> <strong>Communication</strong> </p> <p> To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.</p> <p> Conducted documented 121 s with all direct reports</p> <p> Share all relevant information with GM &amp; HR in 121 s</p> <p> Quarterly Hotel Meeting</p> <p> </p> <p> <strong>Finance</strong> </p> <p> Plan and track departmental budget </p> <p> Plan and track departmental holidays and lieu days as per the needs of the business</p> <p> Review with the Finance Leader/HR Leader the payroll figures</p> <p> Ensure that the payroll is submitted to HR on the agreed date</p> <p> </p> <p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Count on Me! service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.</p> <p> </p> <p> <strong>Experience, Certification &amp; Education</strong> </p> <p> <strong> </strong> </p> <p> Bachelor s degree in Hospitality</p> <p> 5+ years experience in Hotel Management</p> <p> Strong knowledge of hospitality software and MS office</p> <p> </p> <p> </p> <p>Any other reasonable duties as directed by the Cluster General Manager</p>","experience_needed":"<p> </p>","

<p>We are seeking a results-driven Business Development Manager to drive new business growth and expand enterprise accounts in Bahrain and across the Middle East. The role focuses on solution selling of IT, digital engineering, and enterprise technology services.</p><p>Drive end-to-end revenue growth for IT, Digital, and Engineering services</p><p>Acquire new enterprise accounts and expand existing ones across the region</p><p>Sell Digital Transformation, Product Engineering, Embedded, and Software solutions</p><p>Achieve quarterly and annual revenue targets</p><p>Build strong relationships with C-level and senior stakeholders</p><p>Manage a healthy sales pipeline, forecasting, and reporting</p><p>Lead contract negotiations and commercials with internal teams</p><p>Collaborate with technical and delivery teams for solution positioning</p><p>Identify new market opportunities and improve sales effectiveness</p><p><strong>Desired Candidate Profile</strong></p><p>8+ years in Enterprise Sales / Business Development / Solution Selling</p><p>Experienced in selling IT, Digital, or Engineering services</p><p>Proven success in solution sales in Digital Transformation, Product Engineering, Embedded, and Software solutions</p><p>Mandatory experience in Bahrain and Middle East markets</p><p>Understanding of offshore/global delivery models (India/GCC)</p><p>Strong consultative and value-based selling expertise</p><p>Proven hunter-farmer capability for enterprise accounts</p><p>MBA preferred; Engineering background is a plus</p><p>Prior experience in Engaging with CXO, VP, Director-level stakeholders</p><p>Prior experience in managing complex, large enterprise deals</p><p>Strong negotiation, pricing, and SLA management skills</p><p>Strong commercial acumen and result orientated</p><p>Excellent communication, presentation, and negotiation skills</p><p>Strong local network in Bahrain (enterprise/government preferred)</p><p>Fluent in English and Arabic (mandatory)</p>

<p><h4>Job summary</h4> <p>The director of recreation runs all aspects of the indoor and outdoor recreation, which includes beach and services, pools and services, marina and water sports, and the operations on the private island. Reports to the hotel manager, ensures the smooth running of the entire sports and recreation department. He/she will take full responsibility for ensuring that the highest standards are met. This will include training the recreation team, weekly KRAs with key team members, departmental meetings, and daily hotel meetings. The director of recreation is also responsible for the upkeep and maintenance of the area, which is to be directly reported to and followed up with engineering and outside contractors when needed. The director of recreation will implement new company strategies and will advise on enhancements and CAPEX. He/she will organize events for members including themed parties, sporting events such as tennis tournaments, squash tournaments, swimming races, and biathlons. The director of recreation is also responsible for overlooking all activities under the Ritz Kids program.</p> <h4>Candidate profile</h4> <p><strong>Experience</strong><br> Must have a minimum of 5 years spent in the recreation department and a minimum of 3 years in a leadership role with The Ritz-Carlton or another hotel company.</p> <p><strong>Education</strong><br> University degree required or equivalent. Hospitality industry certifications.</p> <h4>Core work activities</h4> <p>The primary responsibilities of the role include:</p> <h4>Guest engagement</h4> <ul> <li>Achieve guest voice and full engagement fitness.</li> <li>Responsible for entire sports club financial and business operations including memberships.</li> <li>Implement new beach club service initiatives to achieve our vision.</li> <li>Analyze beach club processes (SOPs) to ensure service delivery is exceeding expectations in all areas.</li> <li>Enhance water sports and marina services.</li> <li>Continuously improve the facility in terms of renewing equipment, brainstorm and come up with ideas of new initiatives and diversify the choice of facilities for our guests.</li> <li>Ensure safety and security around the resort and especially while guests are at sea.</li> <li>Be present in the operation for personalized guests’ interaction, i.e., lead and participate in creating guests preferences database, anticipate needs.</li> <li>Embrace community footprints and engage guests in these activities.</li> <li>Quality follow-up with members, member and guest recognition.</li> <li>Overlook all areas under The Ritz Kids program.</li> </ul> <h4>Enhance the overall resort experience</h4> <ul> <li>Enhance beachside experience; guests to be greeted and escorted to desired locations.</li> <li>Add additional unique services and amenities.</li> <li>Elevate island experiences with special focus on platinum members and hotel guests, employee presence, warm welcome, better ambience, and new services to be added throughout.</li> <li>Enhance joggers experience.</li> <li>Plan and organize monthly and annual events that are planned for the members.</li> <li>Enhance incentive groups experience and team-building exercises.</li> </ul> <h4>Events, activities and entertainment</h4> <ul> <li>Strengthen The Ritz-Carlton mystique by participating actively in creating each event theme.</li> <li>Maximize guests participation in all events organized.</li> <li>Lead the team in organizing sports club events and activities.</li> <li>Repackage cruises, fishing trips, water sports lessons, and island activities.</li> <li>Improve merchandising within sports club.</li> </ul> <h4>Recreation financial performance</h4> <p>Exceed revenue goals and profitability by:</p> <ul> <li>Inventory management, reduce expenses.</li> <li>Create new revenue centers: water sports, group packages, personal training, and sports lessons.</li> <li>Evaluate potential marina members and increase membership base including dry storage options.</li> <li>Monthly financial reports and P&L statements, forecast accuracy, and CAPEX.</li> <li>Strengthen corporate membership relations and opportunities.</li> <li>Smart approach to membership to ensure our database count is increased.</li> <li>Create loyalty program for group corporate membership accounts.</li> <li>Membership pricing and positioning strategy.</li> <li>Protect and maintain all property assets by taking charge of regular maintenance.</li> </ul> <h4>Leadership</h4> <ul> <li>Integration with health club operations.</li> <li>Works closely with co-business leader to have an understanding of fitness center operations, swimming pools, reception, hammam, membership, tennis academy operations, swimming, and Ritz Kids.</li> <li>Execute urgent matters without hesitation and complete daily tasks.</li> <li>Adapt to changes and overcome difficult challenges.</li> <li>Maintain a professional attitude at all times.</li> <li>Consistently plan ahead for improvement to avoid obstacles, proactive in sourcing solutions.</li> <li>Display an open-minded approach and actively want to improve as a leader.</li> <li>Open to critique and understands its value for professional improvement.</li> <li>Interested in learning from superiors and colleagues.</li> <li>Spend time to understand business and relationships at the hotel.</li> <li>Work toward setting specific achievable goals for self and team members.</li> <li>Effectively work within a fast-paced dynamically changing business.</li> <li>Achieve guest engagement goals.</li> <li>Attend and participate in weekly leadership (CE) meetings.</li> </ul> <h4>Employee engagement (ES)</h4> <ul> <li>Take charge of the monthly departmental meeting and record minutes.</li> <li>Conduct weekly KRAs with each leader individually, sending reports for the follow-ups.</li> <li>Support leaders with their plans of action and their pyramids (key success factors) for achieving results.</li> <li>Respond openly to each request coming from the team members by practicing the open door policy.</li> <li>Initiate diverse fun-filled activities for the leaders and all L & G to enjoy time out of work environment.</li> <li>Achieve turnover goal (18% and below).</li> <li>Create a positive work environment where internal and external team members feel their opinions and feelings are valued.</li> <li>Maintain a positive composed attitude and behavior when dealing with internal and external guests in meetings, presentations, or other professional functions.</li> <li>Build great relationships with team members.</li> <li>Use past experiences and new leadership tools to improve daily work processes.</li> <li>Support team members by presenting clear job breakdowns and job descriptions.</li> <li>Achieve minimum of 3 hours training for each employee per week.</li> <li>Energize effective and energizing line-ups on a daily basis.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Job summary</h4> <p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Supporting management of spa operations and budgets</h4> <ul> <li>Assumes the responsibilities of the Spa Director in his/her absence.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> <li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li> <li>Manages supplies and equipment inventories within budget.</li> <li>Maintains cleanliness of spa and related areas and equipment.</li> <li>Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li> </ul> <h4>Ensuring and delivering exceptional customer service</h4> <ul> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Handles guest problems and complaints.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li> <li>Strives to improve service performance.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Brings issues to the attention of the department manager and Human Resources as necessary.</li> <li>Observes service behaviors of employees and providing feedback to individuals.</li> <li>Participates in employee progressive discipline procedures.</li> <li>Participates in an on-going employee recognition program.</li> <li>Reviews comment cards and guest satisfaction results with employees.</li> <li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Supervises on-going training initiatives and conducting training when appropriate.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li> <li>Celebrates successes and publicly recognizes the contributions of team members.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li> <li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The Director of Marketing Communications is responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel.</p><p>Managing Marketing Communications Activities Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan/communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress. Compares actual achievements against goals on a regular basis and takes corrective action. Assists the DOM in the planning of all mailing activities, and oversees their execution. Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate. Prepares on a timely basis the monthly sales &amp; marketing communications report. Supervises and directs photography for advertising, collateral and public relations purposes in liaison with the DOM, the advertising agency and the field marketing department at corporate office. Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities, and regularly sends these to corporate office for the image library. Supervises operations of the in-house art department. Monitors activities of competitor hotels and trends within the industry.</p><p>Managing Public Relations Activities Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours. Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships Prepares press releases for appropriate targeted media, locally, regionally and internationally. Works closely with the corporate and international press offices on developing story angles. Plays a key role in community and government relations as well as VIP handling. Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships. Creates and organizes press promotional activities. Participates in the press events/trips organized by the regional PR offices as required. Conducts press blitzes when appropriate. Ensures press kit information is comprehensive and kept up-to-date.</p><p>Managing Advertising Activities Works with the DOM and advertising agency on the rooms and food &amp; beverage tactical advertising campaigns' creative and media plans. Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising. Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message. Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments. Monitors and maintains media schedules as well as prompt settlement of accounts.</p><p>Managing Direct Marketing Activities Takes an integrated approach to DM activities, ensuring a consistent and quality image is projected. Assists the DOM in the planning, implementation and tracking of electronic marketing activities. Maintains budget control.</p><p>Manages Collateral Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual. Ensures hotel information is updated regularly on the internet/intranet. Supervises the production and quality of all displays and temporary signage in hotel public areas. Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual. Supervises the in-house graphic designer and/or print shop.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</p></section>

<p>The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.</p><p>Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you</p><p>Our Services:</p><p>Investor Due Diligence: AML screening to ensure investor compliance with money laundering All Investor Types Considered (individual, nominee, entities, trusts, partnerships etc.|) Collection and Identification of Beneficial Owners and Shareholders Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees etc.) PEP identification and Reporting</p><p>Registration and Static Data: Maintain Investor Registers, including all static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal date under Continuous Monitoring Program. Distribute Investor Communications/ mailings via manual email, portal or system generated</p><p>Dealing &amp; Cash: Receive and Process Subscriptions, Redemptions, Transfers, and Switches Approve bank information for wires Match money received to money in the bank</p><p>Reconciliations: Reconcile money movements related to subscriptions, redemptions, switches and distribution Investigate reconciliation breaks Chase for missing monies related to partial or unsettled payments Ensure custodians/ distributors are all reconciled by the end of each month</p><p>Reporting: Client Reporting via e-mail or system generated or Portal (PFS Paxus, Apex Connect, E-front, Investment Caf ) Fund Manager reporting: missing docs, AML status of investors, estimated/confirmed cash flows Investor Reporting: NAV statements, Contract notes confirmation subscription/ redemption, Capital Calls, Dividend distribution notices or any other communication requested by Board of Directors/ Investment Managers Custodian/ distributor reporting: Fund settle CNs, access to accounts for ClearStream, Allfunds and more Family Office reporting: Updating FO investor accounts</p><p>Tax, FATCA/CRS: Collection of relevant FATCA/CRS forms TIN and GIIN verification Tax declaration collection Defining tax status of every investor in system</p><p><strong>Desired Candidate Profile</strong></p><p>Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a visionary and enthusiastic Director of SPA to join our luxury property in Bahrain. As the leader of our spa operations, you will be responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth.</p><p>Develop and execute a comprehensive spa and wellness strategy aligned with our brand's luxury positioning</p><p>Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety</p><p>Create unique, personalized wellness experiences that reflect local culture and global trends</p><p>Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service</p><p>Manage the spa's financial performance, including budgeting, forecasting, and P&amp;L responsibility</p><p>Drive marketing initiatives and partnerships to increase spa visibility and revenue</p><p>Implement sustainable practices and ensure compliance with industry regulations</p><p>Collaborate with cross-functional teams to integrate spa services into the overall guest experience</p><p>Stay abreast of industry trends and introduce innovative treatments and programs</p><p>Ensure cultural sensitivity and adaptability in all aspects of spa operations</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven experience in spa management or luxury hospitality, with a track record of successful leadership</li><li>Bachelor's degree in Hospitality Management, Business Administration, or related field preferred</li><li>Spa management certifications are a plus</li><li>Strong financial acumen with experience in P&amp;L management and revenue growth strategies</li><li>Excellent team leadership and mentoring skills</li><li>Proficiency in business planning, budgeting, and operational efficiency</li><li>In-depth knowledge of spa treatments, therapies, and wellness program development</li><li>Experience in marketing, branding, and customer service excellence in a luxury environment</li><li>Demonstrated ability to create and implement innovative wellness strategies</li><li>Strong understanding of sustainability practices in the spa industry</li><li>Cultural sensitivity and awareness, with the ability to work in a multicultural environment</li><li>Proficiency in English required; Arabic language skills highly desirable</li><li>Adaptability and resilience in a dynamic, fast-paced setting</li><li>Exceptional communication and interpersonal skills</li><li>Commitment to ongoing professional development and industry trend awareness</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. Developing &amp; Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing &amp; Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The position of Director of Engineering is responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility. Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:</p><p>Provide advice to senior management on all aspects of engineering support, environmental controls and the operational efficiency of the property.</p><p>Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against these are regularly monitored and reviewed.</p><p>Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.</p><p>Control of Capital Project Planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy.</p><p>Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.</p><p>Ensure the colleagues awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion.</p><p>Contribute to the hotel s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems.</p><p>Evaluate, control and record energy usage and implement and upgrade energy conservation systems.</p><p>Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs.</p><p>Ensure the safety and comfort of guests, and that any requests for service are handled in a courteous and efficient fashion.</p><p>Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures.</p><p>Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and/or displayed.</p><p>Ensure that the hotel fulfills all compliance requirements.</p><p>Ensure technically competent engineering colleagues by selecting, training and developing a motivated, well-qualified maintenance team.</p><p>Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.</p><p>Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.</p><p>Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program.</p><p>Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building.</p><p>Ensure that preventative maintenance schedules are in operation and regularly upgraded.</p><p>Contribute to a high standard of quality control within the hotel.</p><p>Closely supervise outside contractors to ensure the cost effectiveness and the technical efficiency of all services performed.</p><p>Ensure all work is carried out in accordance with contracts, leases, service agreements and warranties.</p><p>Ensure the quality of all work completed by both employees and external contracted colleagues adheres to the standards of good engineering practice.</p><p>Contribute to the effectiveness of management decision making by representing the engineering department at all executive and colleagues meetings and by ensuring regular liaison with heads of other departments.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Experience managing large and complex hotel assets, ideally within premium properties</p><p>Strong technical knowledge across HVAC, electrical, plumbing, BMS and fire/life safety systems</p><p>Demonstrated experience leading CAPEX projects,</p><p>Strong understanding of WHS legislation, statutory compliance and building regulations</p><p>Excellent contractor, stakeholder and project management capabilities</p><p>Exceptional leadership, communication and problem-solving skills</p><p>A proactive, solutions-focused mindset with strong commercial acumen</p><p>Qualifications in Mechanical, Electrical, Civil Engineering or a related discipline are highly regarded</p><p>Knowledge of sustainability practices and energy management systems</p><p>Experience working within heritage or highly regulated environments is advantageous</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The position of Director of Engineering is responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility.</p><p>Summary of Responsibilities:</p><p>Responsibilities and essential job functions include but are not limited to the following:</p><ul><li>Provide advice to senior management on all aspects of engineering support, environmental controls and the operational efficiency of the property.</li><li>Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against these are regularly monitored and reviewed.</li><li>Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.</li><li>Control of Capital Project Planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy.</li><li>Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.</li><li>Ensure the colleagues awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion.</li><li>Contribute to the hotel s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems.</li><li>Evaluate, control and record energy usage and implement and upgrade energy conservation systems.</li><li>Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs.</li><li>Ensure the safety and comfort of guests, and that any requests for service are handled in a courteous and efficient fashion.</li><li>Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures.</li><li>Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and/or displayed.</li><li>Ensure that the hotel fulfills all compliance requirements.</li><li>Ensure technically competent engineering colleagues by selecting, training and developing a motivated, well-qualified maintenance team.</li><li>Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.</li><li>Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.</li><li>Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program.</li><li>Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building.</li><li>Ensure that preventative maintenance schedules are in operation and regularly upgraded.</li><li>Contribute to a high standard of quality control within the hotel.</li><li>Closely supervise outside contractors to ensure the cost effectiveness and the technical efficiency of all services performed.</li><li>Ensure all work is carried out in accordance with contracts, leases, service agreements and warranties.</li><li>Ensure the quality of all work completed by both employees and external contracted colleagues adheres to the standards of good engineering practice.</li><li>Contribute to the effectiveness of management decision making by representing the engineering department at all executive and colleagues meetings and by ensuring regular liaison with heads of other departments.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience managing large and complex hotel assets, ideally within premium properties</p><p>Strong technical knowledge across HVAC, electrical, plumbing, BMS and fire/life safety systems</p><p>Demonstrated experience leading CAPEX projects,</p><p>Strong understanding of WHS legislation, statutory compliance and building regulations</p><p>Excellent contractor, stakeholder and project management capabilities</p><p>Exceptional leadership, communication and problem-solving skills</p><p>A proactive, solutions-focused mindset with strong commercial acumen</p><p>Qualifications in Mechanical, Electrical, Civil Engineering or a related discipline are highly regarded</p><p>Knowledge of sustainability practices and energy management systems</p><p>Experience working within heritage or highly regulated environments is advantageous</p><p></p></section>

<p>We're looking for a Key Sales Account Manager to join one of the region's fastest-growing platforms. In this role, you will be the day-to-day point of contact for a portfolio of partners. You will manage relationships, support campaign delivery, and help partners get the most out of the platform. This role sits at the heart of the company's commercial operations and is the starting point for a career in one of the most impactful departments in the company.</p><p><b><br></b></p><p><b>Main Responsibilities</b></p><ul><li>Manage a portfolio of partners serving as their primary contact for day-to-day queries, updates, and renewals</li><li>Onboard new partners smoothly, ensuring they understand the platform and are set up to see value quickly</li><li>Support the planning and operational execution of campaigns, coordinating across internal teams to deliver on time and on brief</li><li>Identify upselling and cross-selling opportunities within your partner portfolio and escalate or action them accordingly</li><li>Recruit, coordinate, and maintain relationships with volunteers to support on-ground activations and events</li><li>Keep partner records, activity logs, and pipeline data up to date in the internal systems</li><li>Contribute ideas to campaign concepts and partner engagement initiatives as part of a collaborative team</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1 2 years of experience in account management, sales, partnerships, or a client-facing role fresh graduates with strong internship experience will be considered</p><p>Strong communicator comfortable building rapport with partners over email, phone, and in person</p><p>Organized and detail-oriented, with the ability to manage multiple accounts and deadlines simultaneously</p><p>A genuine interest in the student market and the brands that serve it</p><p>Fluency in Arabic and English is a strong advantage</p><p>Based in or willing to operate across Saudi Arabia or Bahrain</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The General Manager – Operations is responsible for providing executive leadership and strategic direction across all manufacturing and operational functions of the organization. This role carries full accountability for operational performance, manufacturing excellence, financial results, workforce leadership, safety, quality, customer satisfaction, and long-term business growth. The position is responsible for leading a large-scale manufacturing operation by developing and executing operational strategies that maximize productivity, improve profitability, optimize assets, and enhance customer service while maintaining world-class standards in quality, safety, and operational excellence. The successful candidate will be an accomplished manufacturing executive with extensive experience leading complex industrial operations, driving transformational change, and developing high-performing teams within a continuous manufacturing environment. <br>The General Manager – Operations is accountable for the overall management and performance of the manufacturing facility, ensuring alignment with the organization's strategic objectives while achieving operational excellence across all business functions.</p><p>The role oversees Production, Engineering, Maintenance, Planning, Procurement, Supply Chain, Warehousing, Quality, Health &amp; Safety, and other operational support functions to ensure the efficient delivery of business objectives.</p><p>The position is expected to drive continuous improvement initiatives, optimize operational efficiency, lead capital investment projects, implement digital transformation initiatives, and build a high-performance organizational culture that supports sustainable business growth.</p><p><strong>Key Responsibilities</strong></p><p><strong>1. Executive Leadership</strong></p><p>The General Manager – Operations shall:</p><ul><li><p>Develop and implement the overall operational strategy in alignment with corporate objectives.</p></li><li><p>Provide executive leadership across all manufacturing and operational functions.</p></li><li><p>Establish annual operational objectives and monitor business performance.</p></li><li><p>Drive a culture of operational excellence, accountability, innovation, and continuous improvement.</p></li><li><p>Ensure alignment between operational priorities and long-term business strategy.</p></li><li><p>Lead organizational transformation initiatives to improve competitiveness and sustainable growth.</p></li><li><p>Build and maintain a high-performing leadership team.</p></li><li><p>Represent the company with customers, suppliers, government authorities, and strategic stakeholders.</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>2. Manufacturing Operations</strong></p><p>The General Manager is responsible for ensuring the safe, efficient, and profitable operation of the manufacturing facility by:</p><ul><li><p>Leading daily manufacturing operations to achieve production targets.</p></li><li><p>Maximizing plant productivity while maintaining world-class quality standards.</p></li><li><p>Ensuring manufacturing resources are effectively utilized.</p></li><li><p>Eliminating operational bottlenecks.</p></li><li><p>Monitoring Overall Equipment Effectiveness (OEE).</p></li><li><p>Driving Lean Manufacturing initiatives across all production areas.</p></li><li><p>Improving manufacturing efficiency through operational excellence programs.</p></li><li><p>Supporting business expansion through increased production capacity.</p></li><li><p>Monitoring plant performance using operational KPIs.</p></li><li><p>Ensuring uninterrupted production through effective cross-functional coordination.</p></li></ul><p><strong>Success Measures</strong></p><ul><li><p>Production Target Achievement</p></li><li><p>Overall Equipment Effectiveness (OEE)</p></li><li><p>Manufacturing Cost per Unit</p></li><li><p>On-Time Delivery</p></li><li><p>Production Efficiency</p></li><li><p>Material Yield Improvement</p></li><li><p>Scrap Reduction</p></li></ul><p><strong>3. Production Excellence</strong></p><p>The role will:</p><ul><li><p>Ensure manufacturing processes consistently achieve customer specifications.</p></li><li><p>Optimize production scheduling and resource allocation.</p></li><li><p>Improve manufacturing flexibility to meet changing customer demands.</p></li><li><p>Reduce production losses through continuous improvement initiatives.</p></li><li><p>Drive process standardization across production operations.</p></li><li><p>Promote operational discipline and best manufacturing practices.</p></li><li><p>Monitor production performance and implement corrective actions where necessary.</p></li><li><p>Ensure product quality remains a key operational priority.<br><strong>4. Engineering &amp; Maintenance Leadership</strong></p><p>The General Manager shall provide strategic leadership for Engineering and Maintenance functions by:</p><ul><li><p>Developing long-term asset management strategies.</p></li><li><p>Ensuring maximum equipment availability and reliability.</p></li><li><p>Supporting preventive, predictive, and reliability-centered maintenance programs.</p></li><li><p>Driving Total Productive Maintenance (TPM) initiatives.</p></li><li><p>Managing capital replacement and equipment modernization plans.</p></li><li><p>Improving plant reliability through engineering innovation.</p></li><li><p>Supporting automation and process optimization initiatives.</p></li><li><p>Ensuring engineering projects are completed safely, on schedule, and within budget.</p></li></ul><p><strong>Success Measures</strong></p><ul><li><p>Equipment Availability</p></li><li><p>MTBF</p></li><li><p>MTTR</p></li><li><p>Preventive Maintenance Compliance</p></li><li><p>Reduction in Unplanned Downtime</p></li><li><p>Engineering Project Delivery</p></li></ul><p><strong>5. Supply Chain, Procurement &amp; Logistics</strong></p><p>The General Manager is responsible for ensuring an integrated and efficient supply chain that supports uninterrupted manufacturing operations while optimizing cost, inventory, and supplier performance.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Develop and oversee the organization's supply chain strategy.</p></li><li><p>Ensure timely procurement of raw materials, spare parts, consumables, and services.</p></li><li><p>Lead strategic sourcing initiatives to optimize procurement costs and supplier performance.</p></li><li><p>Ensure effective inventory planning and warehouse management.</p></li><li><p>Monitor inbound and outbound logistics to support production and customer requirements.</p></li><li><p>Develop strong relationships with strategic suppliers and business partners.</p></li><li><p>Ensure procurement activities comply with company policies and governance requirements.</p></li><li><p>Drive continuous improvement across procurement, logistics, and inventory management processes.</p></li></ul><p><strong>Success Measures</strong></p><ul><li><p>Supplier On-Time Delivery</p></li><li><p>Procurement Cost Savings</p></li><li><p>Inventory Accuracy</p></li><li><p>Inventory Turnover</p></li><li><p>Logistics Performance</p></li><li><p>Stock Availability<br><br><strong>6. Quality &amp; Operational Excellence</strong></p><p>The General Manager shall ensure that the organization consistently delivers products that meet customer expectations and international quality standards while fostering a culture of continuous improvement.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Promote a company-wide quality culture.</p></li><li><p>Ensure compliance with customer specifications and international standards.</p></li><li><p>Support Quality Management Systems (ISO and other applicable standards).</p></li><li><p>Lead continuous improvement initiatives across all operational areas.</p></li><li><p>Monitor quality performance and customer feedback.</p></li><li><p>Drive corrective and preventive action programs.</p></li><li><p>Promote Lean Manufacturing, Six Sigma, TPM, and Operational Excellence methodologies.</p></li></ul><p><strong>Success Measures</strong></p><ul><li><p>Customer Satisfaction</p></li><li><p>Internal Rejection Rate</p></li><li><p>Customer Complaints</p></li><li><p>Cost of Poor Quality</p></li><li><p>First Pass Yield</p></li><li><p>Audit Compliance</p><br><p><br></p></li></ul></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Candidate Profile</strong></p><p><strong>Education</strong></p><ul><li><p>Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Manufacturing Engineering, Metallurgical Engineering, or a related discipline.</p></li><li><p>MBA or Master's Degree in Business Administration, Operations Management, Engineering Management, or a related field is highly preferred.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum <strong>20 years</strong> of progressive experience within large-scale manufacturing or heavy industrial environments.</p></li><li><p>Minimum <strong>10 years</strong> in a senior executive leadership role.</p></li><li><p>Proven experience managing multi-functional manufacturing operations.</p></li><li><p>Experience in cable manufacturing, aluminium, copper, metals, mining, smelters, or other continuous process industries is highly preferred.</p></li><li><p>Strong experience leading large, multicultural teams.</p></li><li><p>Demonstrated success in driving operational transformation, productivity improvement, and business growth.</p></li></ul><p><strong>Core Competencies</strong></p><p><strong>Leadership Competencies</strong></p><ul><li><p>Strategic Leadership</p></li><li><p>Business Acumen</p></li><li><p>Change Management</p></li><li><p>Decision Making</p></li><li><p>Financial Management</p></li><li><p>Stakeholder Management</p></li><li><p>People Development</p></li><li><p>Risk Management</p></li><li><p>Coaching &amp; Mentoring</p></li><li><p>Executive Communication</p></li></ul><p><strong>Technical Competencies</strong></p><ul><li><p>Manufacturing Operations</p></li><li><p>Lean Manufacturing</p></li><li><p>Six Sigma</p></li><li><p>Total Productive Maintenance (TPM)</p></li><li><p>Total Quality Management (TQM)</p></li><li><p>Production Planning</p></li><li><p>Supply Chain Management</p></li><li><p>Asset Reliability</p></li><li><p>Operational Excellence</p></li><li><p>ERP Systems (Oracle, SAP, Microsoft Dynamics or equivalent)</p></li><li><p>Budget &amp; Cost Management</p></li></ul><p><strong>Key Performance Indicators (KPIs)</strong></p><ul><li><p>Plant Productivity</p></li><li><p>Overall Equipment Effectiveness (OEE)</p></li><li><p>Production Target Achievement</p></li><li><p>Manufacturing Cost per Unit</p></li><li><p>EBITDA</p></li><li><p>On-Time Delivery (OTD)</p></li><li><p>Customer Satisfaction</p></li><li><p>Equipment Availability</p></li><li><p>Inventory Accuracy</p></li><li><p>Procurement Cost Savings</p></li><li><p>Employee Engagement</p></li><li><p>Safety Performance (LTIFR / TRIR)</p></li><li><p>Capital Project Delivery</p></li><li><p>ERP Adoption</p></li><li><p>Continuous Improvement Savings</p></li></ul><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>ZAIN2395 - Manager - CVM and Retention • Operation Zain Bahrain • Division Commercial • Location Bahrain - Manama</p><p>The Manager of CVM &amp; Retention is accountable for driving customer life-cycle strategies that increase customer value, strengthen loyalty and minimize churn. The role focuses on analyzing customer data and behavior to design targeted retention strategies, programs, personalized offers and engagement initiatives that maximizes revenues and profitability. The Manager will be working closely with the Products and Services Team, Sales, Technology, Digital and Customer care teams, to ensure seamless execution of revenue simulation and retention campaigns while continuously monitoring results and identifying new opportunities to enhance customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Analyze customer data, usage partners and behavior to identify opportunities for increasing CLV.</li><li>Develop and refine customer segmentation to tailor retention, upsell, and cross-sell strategies.</li><li>Monitor churn trends and provide proactive insights to minimize attrition.</li><li>Design and execute retention programs and loyalty initiatives to reduce churn and strengthen customer loyalty.</li><li>Develop strategies to upsell and cross-sell products and services, ensuring growth in ARPU and overall base revenue.</li><li>Lead the design, execution and monitoring of all BTL campaigns across multiple channels including digital.</li><li>Build and maintain dashboards to track the performance and ROI of CVM campaigns.</li><li>Ensure CVM campaigns complement the broader marketing launches and go-to-market strategies.</li><li>Collaborate with the Customer Experience and digital team to design seamless customer journeys that drive satisfaction and loyalty.</li><li>Gather and analyze customer feedback to identify pain points and work with relevant team to resolve issues.</li><li>Implement personalized communication strategies for different customer segments.</li><li>Establish and lead churn management processes, including proactive and reactive churn strategies.</li><li>Work with Sales and Customer Care teams to execute retention plans, with clear ownership and accountability across teams.</li><li>Direct and support sales channels through training, incentives and push activities to deliver the CVM plan.</li><li>Define KPIs to measure retention effectiveness, campaigns ROI and revenue impact.</li><li>Prepare and present regular reports, insights and recommendations to Senior Management.</li><li>Drive innovation in CVM practices, adopt new tools, analytics and best practices to stay ahead of competition.</li><li>Mentor and guide CVM team members, fostering a performance-driven and customer-focused culture.</li><li>Perform other related duties or special projects assigned by Senior Management.</li></ul><p><strong>Education and Experience</strong></p><ul><li>BSC in Business Administration, Marketing, Data Analytics, or relevant field. (Master s degree or a professional certification in CVM or Data Analytics is an advantage).</li><li>8 to 10 years of experience in telecom or related industries with focus on CVM or customer retention.</li></ul><p><strong>Skills and Knowledge</strong></p><ul><li>Proven track record in designing and executing customer life-cycle strategies, retention programs and personalized campaigns.</li><li>Experienced in managing cross-functional projects and leading teams toward revenue or churn reduction targets.</li><li>Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.</li><li>Proficiency in campaign management tools and BI/Analytics platforms.</li><li>Excellent communication, presentation and reporting skills.</li><li>Problem solving and decision-making abilities with a data driven and customer-centric mindset.</li></ul><p></p></section>