School Management jobs - Manama Bahrain

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <br> <h4>Candidate profile</h4> <br> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li> <li>OR</li> <li>2-year degree from an accredited</p><p></p>

<p><h4>Main duties</h4> <p>The main duty of a Care Centre – Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversations and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre – Team Leader and Care Centre – Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do:</h4> <ul> <li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li> <li>Follows communication and update expectations with clients, in accordance with the Nextcare policies, scheme, or agreed time frames set.</li> <li>Answers inbound calls as well as assists customers and providers who have specific inquiries.</li> <li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li> <li>Builds customer’s interest in the services and products offered by the company.</li> <li>Provides personalized customer service of the highest level.</li> <li>Updates the existing database with changes and the status of each existing or prospective customer/member.</li> <li>Documents details of telephone conversations and actions taken.</li> <li>Corresponds with Care Centre – Team Leader and Care Centre – Assistant Manager and keeps an open channel of communication.</li> <li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li> <li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor’s degree; medical background preferred.</li> <li>2+ years experience in a call centre, customer service environment, TPA hospitals, or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel, and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><p>We're offering an exciting Care Center internship opportunity at Allianz Partners - Bahrain for motivated individuals who are eager to learn, grow, and make an impact.</p> <h4>About the role</h4> <p>As a Care Center intern, you will support the Care Center team in handling customer inquiries, providing exceptional service, and ensuring smooth day-to-day operations. You'll gain hands-on experience in customer communication, case management, and healthcare support processes within a leading global organization.</p> <h4>What you do</h4> <ul> <li>Handle inbound and outbound customer calls with professionalism and care.</li> <li>Support the team with case follow-ups, documentation, and data updates.</li> <li>Assist in coordinating with internal departments for timely resolution of requests.</li> <li>Contribute to improving customer satisfaction and service efficiency.</li> </ul> <h4>What you bring</h4> <ul> <li>Bahraini nationals only</li> <li>Fresh university graduate</li> <li>No working experience</li> <li>Bachelor's degree (medical or health-related background preferred)</li> <li>Strong communication and time-management skills</li> <li>Proficiency in MS Office (Excel, Word, Outlook)</li> <li>Positive attitude and willingness to learn in a fast-paced environment</li> </ul> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion, and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Join us. Let's care for tomorrow.</p></p><p></p>

<p>We're looking for a Key Sales Account Manager to join one of the region's fastest-growing platforms. In this role, you will be the day-to-day point of contact for a portfolio of partners. You will manage relationships, support campaign delivery, and help partners get the most out of the platform. This role sits at the heart of the company's commercial operations and is the starting point for a career in one of the most impactful departments in the company.</p><p><b><br></b></p><p><b>Main Responsibilities</b></p><ul><li>Manage a portfolio of partners serving as their primary contact for day-to-day queries, updates, and renewals</li><li>Onboard new partners smoothly, ensuring they understand the platform and are set up to see value quickly</li><li>Support the planning and operational execution of campaigns, coordinating across internal teams to deliver on time and on brief</li><li>Identify upselling and cross-selling opportunities within your partner portfolio and escalate or action them accordingly</li><li>Recruit, coordinate, and maintain relationships with volunteers to support on-ground activations and events</li><li>Keep partner records, activity logs, and pipeline data up to date in the internal systems</li><li>Contribute ideas to campaign concepts and partner engagement initiatives as part of a collaborative team</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1 2 years of experience in account management, sales, partnerships, or a client-facing role fresh graduates with strong internship experience will be considered</p><p>Strong communicator comfortable building rapport with partners over email, phone, and in person</p><p>Organized and detail-oriented, with the ability to manage multiple accounts and deadlines simultaneously</p><p>A genuine interest in the student market and the brands that serve it</p><p>Fluency in Arabic and English is a strong advantage</p><p>Based in or willing to operate across Saudi Arabia or Bahrain</p>

<p><h4>Position summary</h4> <p>Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely.</p> <p>Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.</p> <p>Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Main duties</h4> <p>The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre - Team Leader and Care Centre - Assistant Manager accordingly and comply to provide a customer-oriented service at all times.</p> <h4>Key responsibilities / What you do</h4> <ul> <li>Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.</li> <li>Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li> <li>Answers inbound calls as well as assists customers/providers who have specific inquiries.</li> <li>Makes outbound calls for follow-up cases, additional medical reports, second medical opinion, complaints, etc.</li> <li>Builds customer's interest in the services and products offered by the company.</li> <li>Provides personalized customer service of the highest level.</li> <li>Updates the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Documents details of telephone conversation and actions taken.</li> <li>Corresponds with Care Centre - Team Leader and Care Centre - Assistant Manager and keeps an open channel of communication.</li> <li>Maintains records and closes the loop on each call by completing clerical duties, as well as liaising with other departments.</li> <li>Analyzes the various parts of a problem properly and develops logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicates pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issues Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p> <h4>Key requirements / What you bring</h4> <ul> <li>Bachelor's degree; medical background preferred.</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About Allianz Partners</h4> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies at Allianz Partners</h4> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Job overview</h4> <p>The MPM Manager will support the development, implementation, and management of medical provider networks. Reporting to the Senior Manager or Head of Department, this role focuses on ensuring the quality, cost-effectiveness, and accessibility of healthcare services provided to members. The Manager will negotiate with providers, maintain medical provider relationships, and collaborate with various departments to optimize network performance. The incumbent is expected to negotiate strategically with the medical providers with an objective to procure medical services at an optimized cost and to generate revenue through effective application of various revenue streams and execution of identified revenue generation strategies.</p> <h4>Key responsibilities</h4> <ul> <li><strong>Strategy:</strong> Support and drive the strategy devised by the MPM management.</li> <li><strong>Develop cost savings strategies:</strong> Align with financial savings targets, delivered both by the team and individually.</li> <li><strong>Network development:</strong> Develop and maintain a robust network of healthcare providers, including hospitals, physicians, diagnostics, and ancillary services.</li> <li><strong>Medical provider contracting:</strong> Negotiate with healthcare providers to secure favorable terms and conditions, ensuring cost-effective care and robust provider revenues.</li> <li><strong>Medical provider relations:</strong> Establish and maintain positive relationships with network providers, addressing any concerns or issues promptly and escalating as needed.</li> <li><strong>Compliance:</strong> Ensure medical provider network and contract management comply with all relevant internal and external regulations, local mandates, accreditation standards, and organizational policies. Responsible for compliance of TOM and DTPs.</li> <li><strong>Performance monitoring:</strong> Monitor medical network performance metrics, including cost, quality, and accessibility/segmentation, and implement improvement initiatives as needed.</li> <li><strong>Team collaboration:</strong> Work collaboratively with the MPM team providing support, coaching, assistance, and guidance to achieve organizational objectives.</li> <li><strong>Collaboration:</strong> Work closely with other departments such as Claims, Business Development, CRM, Operations, and Finance to support overall organizational goals.</li> <li><strong>Reporting:</strong> Prepare and present regular reports on network performance to senior leadership.</li> <li>Work effectively with AI, machine learning, data analytics, and cloud-based tools, adhering to high standards of data governance, security, and ethical use.</li> </ul> <h4>Key requirements</h4> <ul> <li><strong>Education:</strong> Bachelor's degree in healthcare administration, Business Administration, or a related field. Master's degree preferred.</li> <li><strong>Experience:</strong> Minimum of 5-7 years of experience in healthcare network management.</li> <li><strong>Skills:</strong></li> <ul> <li>Strong negotiation and contract management skills.</li> <li>Excellent communication and interpersonal skills.</li> <li>Analytical and problem-solving abilities.</li> <li>Knowledge of healthcare regulations and accreditation standards.</li> <li>Proficiency in relevant software and technology tools.</li> <li>Regional medical industry knowledge.</li> </ul> </ul> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future – for our customers and for the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion, and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p> <p>Note: Having different strengths, experiences, perspectives, and approaches is an integral part of Allianz's company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities, and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.</p></p><p></p>

<p><h4>Description</h4> <p>We are looking for a commercially driven and relationship-focused Sales & Partnerships Manager to lead the growth of our business in Bahrain. As one of the GCC’s fastest-growing platforms, we are looking for someone who is passionate about building meaningful partnerships and driving commercial success in an established market.</p> <p>In this role, you will be responsible for expanding our portfolio of brand partners, strengthening existing relationships, and driving commercial growth across Bahrain. Working closely with leadership, you will play a key role in accelerating our market presence, identifying new business opportunities, and ensuring the platform continues to grow as a leading destination for youth engagement in the GCC.</p> <h4>Responsibilities</h4> <li>Drive the company’s commercial growth by identifying, developing, and closing new partnership opportunities across Bahrain</li> <li>Build and manage a strong pipeline of prospective brand partners and strategic accounts</li> <li>Develop and maintain long-term relationships with existing partners, ensuring high levels of engagement, retention, and growth</li> <li>Identify opportunities to expand partnerships through new campaigns, activations, and commercial initiatives</li> <li>Collaborate with internal teams to ensure successful execution of partner campaigns and deliver an excellent partner experience</li> <li>Monitor market trends, competitor activity, and consumer behavior to identify new growth opportunities</li> <li>Represent the company at client meetings, networking events, and industry gatherings to strengthen the brand’s presence in the market</li> <li>Own commercial targets and consistently deliver against revenue and partnership KPIs</li> <li>Provide market insights and recommendations to leadership on new verticals, partnership opportunities, and business growth strategies</li> <li>Work cross-functionally with marketing, operations, and product teams to support business objectives and enhance the overall platform offering</li> <h4>Requirements</h4> <li>Bahraini national preferred</li> <li>4+ years of experience in sales, business development, partnerships, account management, or commercial roles</li> <li>Proven track record of acquiring new business and managing strategic client relationships</li> <li>Existing network across brands, restaurants, retailers, lifestyle, hospitality, FMCG, or relevant industries in Bahrain is highly desirable</li> <li>Strong understanding of the Bahraini market, consumer trends, and local business landscape</li> <li>Demonstrated ability to meet and exceed commercial targets</li> <li>Excellent relationship-building, negotiation, presentation, and communication skills</li> <li>Self-motivated, proactive, and comfortable working in a fast-paced, high-growth environment</li> <li>Strong commercial mindset with the ability to identify opportunities and convert them into long-term partnerships</li> <li>Arabic and English fluency preferred</li> <li>Based in Bahrain and available to start immediately</li></p><p></p>

<p><h4>At EY, we’re all in to shape your future with confidence.</h4> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.</p> <p>Join EY and help to build a better working world.</p> <h4>The opportunity</h4> <p>EY is looking for a Senior Manager with Wealth & Asset Management sector expertise to join the Bahrain Audit team to lead on complex audit engagements and support growth of the Audit business.</p> <h4>Your key responsibilities</h4> <p>As a Senior Manager you'll manage the delivery of audit engagements by defining the audit strategy in consultation with the Partner and executing it in compliance with Ernst & Young's policies and protocols. When required, you'll personally execute complex audit procedures and lead teams or parts of teams on engagements, depending on the size of the engagement. You’ll also assist in managing the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders as well as participate in business development initiatives.</p> <p>You'll actively establish, maintain and strengthen internal and external relationships and confirm that work delivered to clients is of a high quality. As part of this, you'll anticipate and identify risks and escalate issues, as appropriate. As an influential member of the team, you'll help to create a positive learning culture and will coach and counsel junior team members and help them to develop through effectively supervising, coaching and mentoring. You will also contribute to people initiatives including recruiting, retaining and training Assurance professionals and contribute to the maintenance of an educational program to continually develop personal skills of staff.</p> <h4>Skills and attributes for success</h4> <p>To thrive here, embrace proactivity, accountability, and a results-driven mindset. Effectively managing priorities, understanding resources, and communicating well will enhance your performance and positively influence others.</p> <h4>Qualifications & experience</h4> <ul> <li>Strong academic record, including a degree and accounting qualification, such as ACCA, CA or CPA</li> <li>Should have external audit experience in Wealth & Asset Management sector (mandatory requirement)</li> <li>10 years of professional experience in external audit</li> <li>Thorough knowledge of current auditing techniques and experience managing teams</li> <li>Experience with a Big 4 accounting firm</li> <li>Experience of risk-based audit process</li> <li>Project management experience</li> <li>Understanding of currently applicable and upcoming IFRS</li> <li>Knowledge of use of audit tools and data analytic tools</li> <li>Coaching, mentoring and counselling experience</li> <li>Fluent English communication skills</li> <li>Effective presentation skills</li> </ul> <h4>What we look for</h4> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p> <h4>What we offer you</h4> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.</p> <p>Are you ready to shape your future with confidence? Apply today.</p> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p> <p>EY | Building a better working world</p> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p></p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY</p><p><br></p><p>&nbsp;</p><p><br></p><p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p><br></p><p>&nbsp;</p><p><br></p><p>CANDIDATE PROFILE&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p>Education and Experience</p><p><br></p><p>• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p><br></p><p>&nbsp;</p><p><br></p><p>CORE WORK ACTIVITIES</p><p><br></p><p>&nbsp;</p><p><br></p><p>Supporting Management of Spa Operations and Budgets</p><p><br></p><p>• Assumes the responsibilities of the Spa Director in his/her absence.</p><p><br></p><p>• Ensures all employees have the proper supplies, equipment and uniforms.</p><p><br></p><p>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p><p><br></p><p>• Manages supplies and equipment inventories within budget.</p><p><br></p><p>• Maintains cleanliness of spa and related areas and equipment.</p><p><br></p><p>• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</p><p><br></p><p>&nbsp;</p><p><br></p><p>Ensuring and Delivering Exceptional Customer Service</p><p><br></p><p>• Sets a positive example for guest relations.</p><p><br></p><p>• Interacts with guests to obtain feedback on product quality and service levels.</p><p><br></p><p>• Handles guest problems and complaints.</p><p><br></p><p>• Empowers employees to provide excellent customer service.</p><p><br></p><p>• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</p><p><br></p><p>• Strives to improve service performance.</p><p><br></p><p>&nbsp;</p><p><br></p><p>Conducting Human Resources Activities</p><p><br></p><p>• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</p><p><br></p><p>• Ensures employees understand expectations and parameters.</p><p><br></p><p>• Brings issues to the attention of the department manager and Human Resources as necessary.</p><p><br></p><p>• Observes service behaviors of employees and providing feedback to individuals.</p><p><br></p><p>• Participates in employee progressive discipline procedures.</p><p><br></p><p>• Participates in an on-going employee recognition program.</p><p><br></p><p>• Reviews comment cards and guest satisfaction results with employees.</p><p><br></p><p>• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p><p><br></p><p>• Supervises on-going training initiatives and conducting training when appropriate.</p><p><br></p><p>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</p><p><br></p><p>• Celebrates successes and publicly recognizes the contributions of team members.</p><p><br></p><p>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p><br></p><p>• Assists the Spa Director in managing the day-to-day operations of the spa as necessary</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p></p></section>

<p><h4>Job summary</h4> <p>Areas of responsibility include restaurants/bars and room service, if applicable. Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR</li> <li>2-year degree from an accredited university</p><p></p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>We are seeking a visionary and enthusiastic Director of Spa to join our luxury property in Bahrain. As the leader of our spa operations, you will be responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth.<\/p>\n<p><strong>Responsibilities include:<\/strong><br>\n<li>Develop and execute a comprehensive spa and wellness strategy aligned with our brand's luxury positioning<\/li>\n<li>Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety<\/li>\n<li>Create unique, personalized wellness experiences that reflect local culture and global trends<\/li>\n<li>Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service<\/li>\n<li>Manage the spa's financial performance, including budgeting, forecasting, and P&L responsibility<\/li>\n<li>Drive marketing initiatives and partnerships to increase spa visibility and revenue<\/li>\n<li>Implement sustainable practices and ensure compliance with industry regulations<\/li>\n<li>Collaborate with cross-functional teams to integrate spa services into the overall guest experience<\/li>\n<li>Stay abreast of industry trends and introduce innovative treatments and programs<\/li>\n<li>Ensure cultural sensitivity and adaptability in all aspects of spa operations<\/li>\n<\/p>\n<h4>Qualifications<\/h4>\n<li>Proven experience in spa management or luxury hospitality, with a track record of successful leadership<\/li>\n<li>Bachelor's degree in Hospitality Management, Business Administration, or related field preferred<\/li>\n<li>Spa management certifications are a plus<\/li>\n<li>Strong financial acumen with experience in P&L management and revenue growth strategies<\/li>\n<li>Excellent team leadership and mentoring skills<\/li>\n<li>Proficiency in business planning, budgeting, and operational efficiency<\/li>\n<li>In-depth knowledge of spa treatments, therapies, and wellness program development<\/li>\n<li>Experience in marketing, branding, and customer service excellence in a luxury environment<\/li>\n<li>Demonstrated ability to create and implement innovative wellness strategies<\/li>\n<li>Strong understanding of sustainability practices in the spa industry<\/li>\n<li>Cultural sensitivity and awareness, with the ability to work in a multicultural environment<\/li>\n<li>Proficiency in English required; Arabic language skills highly desirable<\/li>\n<li>Adaptability and resilience in a dynamic, fast-paced setting<\/li>\n<li>Exceptional communication and interpersonal skills<\/li>\n<li>Commitment to ongoing professional development and industry trend awareness<\/li>\n<h4>Additional information<\/h4>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities<\/li><\/p><p><\/p>

<p><h4>Company description</h4> <p>Welcome to the award-winning five-star Mövenpick Hotel Bahrain, located adjacent to Bahrain International Airport, with a magnificent view of the sprawling lagoon and less than 10 minutes away from downtown city centre of Manama, the capital of Kingdom of Bahrain.</p> <p>The hotel offers 97 luxury hotel rooms and 10 suites with state-of-art facilities and amenities. Our 5 star hotel went through a complete transformation; including restaurants and bars as well as rooms and suites.</p> <p>Silk's restaurant is all day dining, offering international cuisine and theme nights. Gallery lounge is located in the high ceiling natural light glass lobby, serving French pastries, high tea and Swiss Mövenpick coffee and delights. While Xenia bar and lounge is offering exotic cocktails and bar food with live night entertainment daily. Mövenpick Hotel Bahrain is well known for its award-winning Friday brunch.</p> <p>The award-winning European Rimal spa features 12 treatment rooms, including single treatment suites, one double female suite and two traditional Turkish hammam suites with their own steam rooms and heated wet tables. Rimal Spa is the only spa that offers non-surgical CACI Synergy machines in the Kingdom. All treatment rooms are designed to the highest standards and have private showers.</p> <p>Mövenpick Hotel Bahrain is a place to experience world-class luxury hospitality, blended with Arabian tradition and a touch of Swiss that makes our guests feel at home in one of the most attractive and friendly destinations in the Gulf region.</p> <h4>Job description</h4> <p>Mövenpick Hotel Bahrain is seeking an experienced and motivated <strong>Housekeeping Supervisor</strong> to support our housekeeping team in delivering exceptional cleanliness, comfort, and service for our valued guests.</p> <ul> <li>Supervise daily housekeeping operations and ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.</li> <li>Inspect rooms and areas to ensure quality and cleanliness before releasing to Front Office.</li> <li>Coordinate room assignments, duty rosters, and staff scheduling.</li> <li>Train, coach, and evaluate room attendants and housekeeping staff.</li> <li>Ensure proper use of cleaning chemicals and equipment in line with safety standards.</li> <li>Respond promptly to guest requests and follow up to ensure satisfaction.</li> <li>Monitor inventory of linen, cleaning supplies, and guestroom amenities; report shortages or make requisitions as needed.</li> <li>Enforce hygiene, health, and safety regulations in all housekeeping operations.</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 3 years of experience in a housekeeping supervisory role, preferably in a hotel environment.</li> <li>Strong leadership and organizational skills.</li> <li>High attention to detail and guest service standards.</li> <li>Ability to lead by example and work under pressure.</li> <li>Good communication skills.</li> <li>Familiarity with housekeeping management systems is a plus.</li> </ul></p><p></p>

<p><h4>Key responsibilities / What you do:</h4> <p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customer's interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversations and actions taken.</li> <li>Correspond with care center management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li> </ul> <h4>AI readiness</h4> <p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p> <h4>Key requirements / What you bring:</h4> <ul> <li>Bachelor's degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <h4>About us</h4> <p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <h4>AI and emerging technologies</h4> <p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p> <p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p><h4>Job description</h4> <p>The main duty of a Customer Care Unit Officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply with providing a customer-oriented service at all times.</p> <h4>Key responsibilities / what you do:</h4> <ul> <li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li> <li>Proactively handle complaints at the earliest.</li> <li>Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.</li> <li>Answer inbound emails as well as assist customers who have specific inquiries.</li> <li>Build customers’ interest in the services and products offered by the company.</li> <li>Provide personalized customer service of the highest level.</li> <li>Update the existing database with changes and the status of each existing/prospective customer/member.</li> <li>Document details of all conversation and actions taken.</li> <li>Correspond with Care Center Management and keep an open channel of communication.</li> <li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li> <li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li> <li>Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.</li> <li><strong>AI readiness:</strong> Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</li> </ul> <h4>Key requirements / what you bring:</h4> <ul> <li>Bachelor’s degree; medical background (medical, paramedical).</li> <li>2+ years experience in a call center/customer service environment; TPA hospitals or medical centers exposure a plus.</li> <li>Physically fit to carry out duties.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Excellent customer service and support skills.</li> <li>Excellent Arabic and English language skills.</li> </ul> <h4>How we hire</h4> <p>Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p> <p>Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p> <p>Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p> <p>We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p> <p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity. By embracing AI and emerging technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p><p></p></section>

<p><h4>Job summary</h4> <p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Supporting management of spa operations and budgets</h4> <ul> <li>Assumes the responsibilities of the Spa Director in his/her absence.</li> <li>Ensures all employees have the proper supplies, equipment and uniforms.</li> <li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li> <li>Manages supplies and equipment inventories within budget.</li> <li>Maintains cleanliness of spa and related areas and equipment.</li> <li>Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li> </ul> <h4>Ensuring and delivering exceptional customer service</h4> <ul> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Handles guest problems and complaints.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li> <li>Strives to improve service performance.</li> </ul> <h4>Conducting human resources activities</h4> <ul> <li>Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Brings issues to the attention of the department manager and Human Resources as necessary.</li> <li>Observes service behaviors of employees and providing feedback to individuals.</li> <li>Participates in employee progressive discipline procedures.</li> <li>Participates in an on-going employee recognition program.</li> <li>Reviews comment cards and guest satisfaction results with employees.</li> <li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Supervises on-going training initiatives and conducting training when appropriate.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li> <li>Celebrates successes and publicly recognizes the contributions of team members.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li> <li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n\n<h4>Job description<\/h4>\n<p>To maximize customer satisfaction by providing an efficient and multi-lingual guest contact function as well as directing and controlling all activities of subordinates ensuring the hotel meets its guest satisfaction objectives.<\/p>\n<ul>\n<li>Prepare duty roster ensuring most efficient use of manpower resources.<\/li>\n<li>Key in guest arrival details from guest registration cards accurately and punctually.<\/li>\n<li>Post charges to individual or group folios accurately and punctually.<\/li>\n<li>Ensure that all group billing instructions are properly adhered to.<\/li>\n<li>Obtain credit card approvals for in-house guests prior to departure.<\/li>\n<li>Check and post PPV bills to guests folios.<\/li>\n<li>Conduct money changing transactions accurately and efficiently as per hotel policy.<\/li>\n<li>Close at the end of each shift and balance individual transactions and cash float.<\/li>\n<li>Prepare and handle guest billing procedures on check out.<\/li>\n<li>Assist in the key inventory and control procedures.<\/li>\n<li>Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up.<\/li>\n<li>Coach, counsel, discipline and develop all subordinate employees.<\/li>\n<li>Assist in the selection, training and evaluation of subordinate employees.<\/li>\n<li>Carry out administrative requirements as directed.<\/li>\n<\/ul>\n\n<h4>General<\/h4>\n<ul>\n<li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.<\/li>\n<li>Performs additional duties as directed by supervisors.<\/li>\n<li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.<\/li>\n<li>Is fully conversant with all health and safety, fire and emergency procedures.<\/li>\n<li>Maintains a high standard of personal hygiene, dress, uniform, and body language.<\/li>\n<li>Is polite and professional in any situation where the image or reputation of the hotel is represented.<\/li>\n<li>Attends meetings and training as required by supervisors.<\/li>\n<li>Ensures that all activities are carried out honestly, ethically and within the parameters of local law.<\/li>\n<li>Interacts with guests actively soliciting feedback.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<ul>\n<li>Minimum 3 years of experience in guest relations, customer service, or hospitality management<\/li>\n<li>Proven supervisory or team leadership experience managing staff in a customer-facing environment<\/li>\n<li>Excellent interpersonal, communication, and motivational skills with ability to lead and inspire teams<\/li>\n<li>Strong conflict resolution and problem-solving abilities with composure under pressure<\/li>\n<li>Proficiency in hospitality management systems and software<\/li>\n<li>Organizational skills with ability to manage multiple priorities simultaneously<\/li>\n<li>Multilingual capabilities (English required)<\/li>\n<li>Cultural awareness and knowledge of hospitality industry standards and best practices<\/li>\n<\/ul>\n\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our Academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world!<\/li>\n<li>Ability to make a difference through our Corporate Social Responsibility activities.<\/li>\n<\/ul><\/p><p><\/p>