Quality Assurance / Quality Control Jobs in Bahrain 2026

Full Time 0 to 0 years DHL jobs

CS Performance & First Choice Manager - MENA

On-site - Bahrain - Al Muharraq 24 May 2026

<div >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! ROLE PURPOSE: The MENA Customer Service Performance & First Choice Tools Manager will report to the MENA CS Performance Senior Manager. This role focuses on executing customer service performance initiatives and enhancing the effectiveness of Voice Customer analysis across the MENA region. The position is vital in ensuring operational excellence and driving continuous improvement in customer service delivery as well as First Choice. YOUR TASKS:CS Performance management:<ul > <li >Assist in the implementation and monitoring of key performance indicators (KPIs) for customer service across the MENA region.</li> <li >Analyze performance data and provide actionable insights to regional and country teams to enhance service quality and customer experience.</li> <li >Develop and maintain dashboards and reporting tools to provide real-time insights into customer service performance for stakeholders.</li> <li >Implement corrective actions and improvement plans based on performance analysis, ensuring that teams are equipped to meet and exceed customer expectations.</li> <li >Support the identification of best practices and areas for improvement within customer service operations.</li> </ul><div> </div>First Choice Tools Management & Customer Feedback Analysis:<ul > <li >Coordinate the deployment and utilization of First Choice tools and system “Voice”, ensuring alignment with regional objectives and business needs.</li> <li >Monitor the effectiveness of tools and processes, gathering feedback to recommend enhancements.</li> <li >Analyze customer feedback through surveys, reviews, and other channels to identify trends and areas for improvement.</li> <li >Utilize data analysis to assess customer satisfaction levels and pinpoint specific pain points in the customer journey.</li> <li >Collaborate with customer service teams to develop and implement strategies that address customer feedback, enhancing overall customer experience.</li> <li >Present structured analysis of customer requirements and propose solution/ program which aims to meet the needs of the customer.</li> <li >Analyze business processes, identify alternative solutions, assess feasibility and recommends new/ alternate approaches.</li> </ul><div> </div>Project Execution:<ul > <li >Support the planning and execution of customer service and first choice projects and initiatives, ensuring they are delivered on time and within budget.</li> <li >Collaborate with cross-functional teams to facilitate project implementation and ensure alignment with overall business goals.</li> <li >Identify project risks and assist in implementing mitigation strategies.</li> </ul><div> </div>Other Role AreasContinuous Improvement:<ul > <li >Foster a culture of continuous improvement by encouraging teams to challenge the status quo and share innovative ideas.</li> <li >Conduct regular audits and reviews of customer service processes to identify improvement opportunities and share best practices.</li> </ul><div> </div>Liaison with other Stakeholders:<ul > <li >Act as a liaison between regional customer service teams and CS/ First Choice Teams in MENA Countries, ensuring effective communication and collaboration on performance initiatives.</li> <li >Engage with internal stakeholders to gather requirements and feedback for continuous improvement of tools and processes.</li> </ul><div> </div>YOUR PROFILE: <ul > <li >+7 years of experience in customer service Management and continuous improvement fields, demonstrating a strong background in enhancing operational performance and customer satisfaction. </li> <li >Proficiency in data visualization tools (Power Automate, Power Apps, PowerBI..etc)</li> <li >Advanced data analysis skills.</li> <li >Ability to translate complex data sets into visually appealing and informative visualizations.</li> <li >Excellent communication skills to effectively present data visualizations and insights.</li> <li >English (Proficiency)</li> <li >Arabic (Proficiency is a plus)</li> <li >Results-Driven Relationship Building: Cultivates strong relationships with key stakeholders, influences conflict resolution, and maintains a focus on achieving outcomes.</li> <li >Effective Communication and Objective Setting: Delivers clear verbal and written communication, facilitates discussions, and establishes challenging yet achievable goals for the team.</li> <li >Resource Alignment and Progress Monitoring: Aligns resources and organizational efforts to meet objectives while regularly reviewing and adjusting progress as needed.</li> <li >Continuous Improvement and Innovation Advocacy: Champions a culture of continuous improvement and innovation, inspiring teams through empowerment, accountability, and recognition.</li> <li >Subject Matter Expertise and Best Practices Leadership: Acts as a thought leader in customer service processes, developing high-quality services and solutions while reinforcing best practices across the function.</li> </ul><div> </div>OUR OFFER:<ul> <li >Strong career support in an international environment.</li> <li >Great culture and colleagues.</li> <li >Multifarious benefit programm.</li> </ul> Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application! </div>

0 to 0 years Bayt

Senior Manager - Devices, Business Development & Consumer Support

On-site - Bahrain - Manama 19 May 2026

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role This role plays a key part in driving Zain Bahrain’s commercial growth through the development of strategic partnerships, innovative business ventures, and sales enablement initiatives. It is responsible for shaping and executing strategies that diversify revenue streams, strengthen the devices and partnership ecosystem, and reinforce Zain’s position within the telecom and digital landscape. The position oversees three core verticals - Devices, Business Development, and Consumer Support - ensuring the successful balance of strategic innovation, operational excellence, and customer-centric execution. Acting as a key commercial link between Zain Bahrain and its partners, the role drives collaboration, business efficiency, and sustainable value creation across all consumer touchpoints. What We Need From You <ul><li>Education Bachelor’s degree in Business Administration, Marketing, or related field. Master’s preferred. </li><li>Experience 10-15+ years of experience in telecom, business development, or partnerships leadership. </li><li>Skills & Knowledge Strategic planning & management Analytical thinking Leadership and people management Partnership management Financial acumen Communication and presentation Telecom and digital ecosystem knowledge Financial and business modeling </li></ul> Responsibilities Strategic Leadership and Business Growth: <ul><li>Define and implement Zain Bahrain’s Business Development and Partnerships strategy, ensuring alignment with the company’s overall commercial objectives. </li><li>Identify, evaluate, and execute new business opportunities, partnerships, and ventures that enhance revenue and market share. </li><li>Lead negotiations and the structuring of partnership agreements that deliver strategic and financial value. </li><li>Oversee the successful launch and ongoing management of and not limited to insurance, trade-in, and installment-based programs in collaboration with internal and external stakeholders. </li><li>Develop commercial frameworks and pricing strategies to maximize profitability across partnerships and devices. </li><li>Define and lead Zain Bahrain’s device strategy, covering smartphones, tablets, routers, accessories and emerging connected devices, in line with customer demand, market trends and commercial priorities. </li><li>Own the device portfolio roadmap, ensuring the right mix of flagship, mid-range, entry-level and high-demand devices are available across relevant customer segments. </li><li>Drive device revenue, margin, stock efficiency, and customer acquisition through strong pricing, procurement and go-to-market strategies. </li><li>Collaborate with management to define the department’s annual roadmap and KPIs. </li><li>Represent the department in meetings but not limited to management and steering committee meetings, providing strategic insights and updates on key initiatives. </li></ul>Departmental Management and Execution Oversight: <ul><li>Oversee the Consumer Support and Business Development teams to ensure strategic plans are effectively executed and monitored. </li><li>Supervise ongoing initiatives including but not limited to trade-in programs, device partnerships, insurance distribution, and new product integrations. </li><li>Ensure proper alignment between partnerships, devices, and channel operations, enabling seamless execution from strategy to customer delivery. </li><li>Oversee end-to-end device lifecycle management, including product selection, launch planning, stock availability, sales performance, aging stock management and end-of-life decisions. </li><li>Work closely with Sales Channels, Digital, Procurement, Finance and Credit Control to ensure device availability, smooth customer journeys and effective installment eligibility rules. </li><li>Manage and allocate departmental budgets, ensuring efficient use of resources and achievement of financial targets. </li><li>Develop governance models, reporting dashboards, and performance scorecards to monitor ongoing initiatives. </li><li>Provide coaching and guidance to team members to foster growth, accountability, and ownership of results. </li></ul>Cross-Functional and Partner Collaboration: <ul><li>Liaise with Finance, Legal, Marketing, Technology or any other related Team to ensure partnership frameworks and new business models comply with corporate and regulatory standards. </li><li>Lead coordination with vendors, insurance partners, and third-party service providers, ensuring mutual accountability and measurable results. </li><li>Act as the key escalation point for vendor or partner issues, ensuring timely resolution and relationship preservation. </li><li>Foster internal collaboration between different Divisions to explore cross-functional commercial synergies. </li></ul>Innovation and Market Development: <ul><li>Continuously monitor market and technology trends to identify emerging business opportunities. </li><li>Introduce innovative go-to-market models for new services, digital products, and partnership propositions. </li><li>Identify new ways to improve device accessibility for customers through financing, vouchers, partner benefits, trade-in and digital-first purchase journeys. </li><li>Evaluate competitor performance and market behavior to ensure Zain remains a first mover in new commercial domains. </li><li>Support digital transformation initiatives and business automation projects across the department. </li></ul>Governance and Reporting: <ul><li>Oversee accurate forecasting, sales reporting, and performance analytics across all business development and device-related areas. </li><li>Review departmental reports to assess progress, financial performance, and market outcomes. </li><li>Present monthly and quarterly performance summaries to the Management. </li><li>Ensure compliance with corporate governance, contractual, and ethical standards in all departmental operations. </li></ul>General: <ul><li>Maintain strong communication with the executive management team on key commercial projects. </li><li>Promote a results-driven, customer-oriented culture across all team members. </li><li>Perform any other related duties as assigned or required. </li></ul> Equal Employment Opportunity Statement We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed. </div>

Quality Assurance / Quality Control Jobs in Bahrain

CS Performance & First Choice Manager - MENA

Senior Manager - Devices, Business Development & Consumer Support

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Quality Assurance / Quality Control Jobs in Bahrain

CS Performance & First Choice Manager - MENA

Senior Manager - Devices, Business Development & Consumer Support

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