Ticket Agent Jobs - Manama Bahrain

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p><br><br>Job Description<br><br><p><strong>Reservation Agent</strong></p><br><p><strong><u>SUMMARY OF POSITION</u></strong></p><br><p><strong>Financial Accountability:</strong> Responsible for maximizing room revenue by full filling guest needs</p><br><p><strong>Conditions of Work:</strong> Normal administrative office and hotel working conditions.</p><br><p><strong>Role Overview Purpose: </strong>To maximize room revenue and profit through pro-active selling techniques and referrals across the resort.&nbsp; To provide a point of contact for all Revenue associated processes.</p><br><p><strong>Summary of Responsibilities: </strong></p><br><ul><li>To maintain departmental brand standards.</li><li>Maximize room’s revenue through the conversion of telephone calls into sales.</li><li>Achieve targeted goals in the LQA, Forbes, Hotel Mystery Shopping calls and LISTEN calls.</li><li>Maintain the accuracy and cleanliness of the PMS Database.</li><li>Ensure market segmentation is accurate for each reservation.</li><li>Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction.</li><li>Produce quotations and written confirmation to FIT guest &amp; Travel agencies.</li><li>Complete understand and effective use of the Hotel's telephone system.</li><li>Support the Reservations Team, Sales and Revenue Management with special projects as required.</li><li>To have full and up to date knowledge of the hotel products and services.</li><li>To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client-orientated approach.</li><li>To check arrival reports - 48 hours prior to arrival and 5 days prior to arrival</li><li>To process transportation &amp; trace reports.</li><li>To handle all reservations through different channels (via email/telephone/ OTAs/ Brand.com) efficiently.</li><li>To actively participate in maximizing revenue through up-selling &amp; cross-selling by using effective upselling techniques.</li><li>To follow up on non-guaranteed bookings and pending payment.</li><li>To handle no-shows and cancellations as per policy.</li><li>To handle all inquiries promptly within 24 hours, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.</li><li>To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.</li><li>To liaise with the Supervisors/Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.</li><li>To attend all necessary internal hotel meetings, i.e. function sheet meetings, operation meetings, etc, to fully represent the Revenue department when needed</li><li>To prepare, update and file all correspondence relating to reservations and sales</li><li>To maintain an effective mechanism for following up provisional business inquiries</li><li>To ensure that the hotel is communicated on a daily basis in regards to V.I.P’s, Arrivals and Management to greet, etc.</li><li>To maintain the cleanliness and hygiene of the department, it’s fixtures, fittings, and equipment. To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene</li><li>To ensure all legal and statutory regulations and responsibilities are met in order to maintain a safe working environment for yourself, your colleagues and our customers.</li></ul><p><strong>GENERAL DUTIES:</strong></p><br><p><strong>Health and Safety </strong></p><br><ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li></ul><ul><li>Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li></ul><ul><li>Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li></ul><ul><li>Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li></ul><ul><li>Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li></ul><p><strong>Confidentiality </strong></p><br><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.&nbsp;</li></ul><p><strong>Carries out additional tasks &amp; training sessions from time to time, by request of senior team members which may not be directly related to the job role but necessary for the smooth operation of the resort</strong></p><br><br>Additional Information<br><br><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul> </div>

<p>We are looking for a warm, polished, and guest-focused Hostess to be the first point of contact for our guests. What you ll be doing: Warmly welcome and acknowledge guests upon arrival Manage reservations, seating arrangements, and guest flow efficiently Escort guests to their tables and provide a warm introduction to the dining experience Maintain an up-to-date understanding of reservations, VIP guests, and special occasions Communicate effectively with the service team to ensure smooth table management Respond to guest requests and enquiries with professionalism and courtesy Handle guest feedback and concerns promptly, escalating when required Maintain a polished and welcoming reception area at all times Assist the restaurant team during busy periods to ensure seamless service Build positive relationships with guests and create memorable first impressions</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a Hostess or in a guest-facing role within a luxury hotel or high-end restaurant Excellent communication and interpersonal skills Fluent English; Arabic or additional languages are an advantage Warm, confident, and professional personality Strong organisational skills and attention to detail Ability to remain calm and welcoming in a fast-paced environment Passion for hospitality and delivering exceptional guest experiences Professional grooming and presentation</p>

<p>We are looking for a warm, polished, and guest-focused Hostess to be the first point of contact for our guests.</p><p>What you ll be doing:</p><ul><li>Warmly welcome and acknowledge guests upon arrival</li><li>Manage reservations, seating arrangements, and guest flow efficiently</li><li>Escort guests to their tables and provide a warm introduction to the dining experience</li><li>Maintain an up-to-date understanding of reservations, VIP guests, and special occasions</li><li>Communicate effectively with the service team to ensure smooth table management</li><li>Respond to guest requests and enquiries with professionalism and courtesy</li><li>Handle guest feedback and concerns promptly, escalating when required</li><li>Maintain a polished and welcoming reception area at all times</li><li>Assist the restaurant team during busy periods to ensure seamless service</li><li>Build positive relationships with guests and create memorable first impressions</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a Hostess or in a guest-facing role within a luxury hotel or high-end restaurant</p><p>Excellent communication and interpersonal skills</p><p>Fluent English; Arabic or additional languages are an advantage</p><p>Warm, confident, and professional personality</p><p>Strong organisational skills and attention to detail</p><p>Ability to remain calm and welcoming in a fast-paced environment</p><p>Passion for hospitality and delivering exceptional guest experiences</p><p>Professional grooming and presentation</p>

<p>Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager , you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations. Key Responsibilities Host the Show: Supervise daily shift operations to guarantee a smooth guest journey. Drive Guest Satisfaction: Resolve guest feedback with empathy and care. Lead by Example: Model high service standards directly at the reception desk. Departmental Operations: Assist with scheduling, reporting, and administration. Collaboration: Coordinate closely with Housekeeping, Reservations, F&amp;B and maintenance to ensure room readiness. Step Up: Lead the department during the Rooms Division Manager absence.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: 3 5 years in hotel Front Office with 2 years minimum in a supervisory role. Mindset: Proactive, stress-resistant, and service-oriented. Skills: Strong organizational, multi-tasking, and motivational capabilities. Communication: Excellent verbal and written English; additional languages are a plus. Flexibility: Available for rotating shifts, weekends, and holidays. Systems: Familiarity with hotel PMS software like Opera. Leadership abilities: Exposure to supervising and motivating a team of front desk staff. Problem-solving skills: Identifying and resolving issues that arise at the front desk. Staff training: Experience of training and development of front desk staff. Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> &nbsp;The Director of Revenue Management (Pre-Opening) is responsible for building the hotel’s revenue strategy and commercial infrastructure from the ground up prior to launch. This includes establishing market positioning, designing room type categories and pricing structures, configuring technology distribution channels (PMS, RMS, CRS, OTA setups), setting up forecasting models, and partnering with Sales and Marketing to drive pre-booking momentum for a successful opening.&nbsp;<br><br><strong>Pre-Opening Revenue Strategy &amp; Market Positioning</strong><br><ul><li>Conduct detailed competitive market analyses, feasibility review assessments, and bench strength evaluations of the primary and secondary competitive sets&nbsp;</li><li>Design the hotel's rate architecture, corporate rate structures, seasonal yield strategies, package offerings, and room type supplements/upsell paths.</li><li>Formulate the opening-year Revenue Strategy, including room revenue targets, average daily rate (ADR), occupancy, and RevPAR projections across all market segments.</li><li>Establish total revenue management protocols extending to Food &amp; Beverage, Spa, Events/MICE, and other ancillary revenue streams.</li></ul><strong>&nbsp;Systems Configuration, Distribution &amp; Tech Integration</strong><br><ul><li>Oversee the onboarding, setup, testing, and integration of core revenue technologies: Property Management System (PMS), Revenue Management System (RMS), Central Reservation System (CRS), Channel Manager, and Rate Shopper tools.</li><li>Establish direct connection agreements and commercial terms with Global Distribution Systems (GDS), Online Travel Agencies (OTAs), and key wholesale distributors.</li><li>Build rate codes, room inventories, and yield rules across all distribution channels to ensure parity and seamless reservation delivery.</li></ul><strong>Budgeting, Business Planning &amp; Forecasting</strong><br><ul><li>Lead the creation of the Pre-Opening and Year 1 Revenue Budgets, business plans, and market segment mix targets in coordination with the General Manager and Director of Sales &amp; Marketing.</li><li>Establish baseline KPIs, dashboard reporting templates, and weekly Revenue Strategy Committee meeting frameworks.</li></ul><strong>Commercial Alignment &amp; Pre-Booking Acceleration</strong><br><ul><li>Partner closely with the Sales team on group sales guidelines, displaced revenue evaluations, and group ceiling pricing models.</li><li>Work with Digital Marketing to align direct-booking strategy, pay-per-click campaign timing, and brand website content readiness.</li><li>Monitor competitor pre-opening opening date announcements, special launch offers, and market pricing actions to adapt the launch strategy dynamically.</li></ul><strong>&nbsp;Analytics, Reporting &amp; Post-Launch Optimization</strong><br><ul><li>Audit and analyze daily rate shop reports, STR data, and booking pace trends leading up to Opening Day.</li><li>Deliver revenue reports and commercial updates to property owners, asset managers, and corporate leadership.</li><li>Transition the hotel smoothly from pre-opening setup into day-to-day dynamic yield management upon official launch.</li></ul> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.</p> <h4>About the role</h4> <p>The Spa Receptionist serves as the first point of contact for guests visiting the Spa & Wellness Center. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment scheduling, guest assistance, and administrative support. The ideal candidate is highly organized, customer-focused, and passionate about luxury hospitality.</p> <p>Arabic language proficiency is required for this role.</p> <h4>What you will do</h4> <ul> <li>Welcome spa guests warmly and provide a personalized and professional experience.</li> <li>Manage spa reservations, appointments, cancellations, and modifications through the reservation system.</li> <li>Handle guest inquiries regarding spa treatments, services, products, promotions, and facility information.</li> <li>Process payments, maintain accurate records, and reconcile daily transactions.</li> <li>Promote spa services, retail products, and wellness offerings to maximize guest satisfaction and revenue opportunities.</li> <li>Coordinate effectively with therapists, attendants, and other hotel departments to ensure seamless guest experiences.</li> <li>Maintain cleanliness and organization of the spa reception area.</li> <li>Respond promptly and professionally to guest requests, concerns, and feedback.</li> <li>Ensure compliance with Four Seasons service standards, policies, and procedures.</li> <li>Assist with administrative tasks, reporting, and inventory support as required.</li> </ul> <h4>What you bring</h4> <ul> <li>Previous experience in a luxury hotel.</li> <li>Excellent interpersonal and communication skills.</li> <li>Fluency in Arabic and English is required.</li> <li>Strong organizational and multitasking abilities.</li> <li>Proficiency in Microsoft Office and hotel/spa reservation systems is an advantage.</li> <li>Professional appearance and positive attitude.</li> <li>Ability to work flexible shifts, including weekends and public holidays.</li> <li>Strong attention to detail and commitment to exceptional guest service.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Employee discount for stays at any Four Seasons worldwide</li> <li>Complimentary dry cleaning for employee uniforms</li> <li>Complimentary employee meals</li> </ul> <p>Join Four Seasons Hotel Bahrain Bay and become part of a team dedicated to creating unforgettable experiences and genuine connections every day.</p></p><p></p>

<p> <strong>JOB SUMMARY </strong> </p> <p> </p> <p>Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Analyzing and Reporting Revenue Management Data</strong> </p> <p> Compiles information, analyzes and monitors actual sales against projected sales.</p> <p> Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</p> <p> Analyzes information and evaluates results to choose the best solution and solve problems.</p> <p> Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</p> <p> Generates and provides accurate and timely results in the form of reports, presentations, etc.</p> <p> Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.</p> <p> Maintains accurate reservation system information.</p> <p> Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.</p> <p> Generates updates on transient segment each period.</p> <p> Assists with account diagnostics process and validates conclusions.</p> <p> </p> <p> <strong>Executing Revenue Management Projects and Strategy </strong> </p> <p> Updates market knowledge and aligns strategies and approaches accordingly.</p> <p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p> <p> Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.</p> <p> Establishes long-range objectives and specifying the strategies and actions to achieve them.</p> <p> Takes a predetermined strategy and drives the execution of that strategy.</p> <p> Demonstrates knowledge of job-relevant issues, products, systems, and processes.</p> <p> Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</p> <p> Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.</p> <p> Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.</p> <p> Ensures hotel strategies conform to brand philosophies and initiatives.</p> <p> Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.</p> <p> Prepares sales strategy meeting agenda, supporting documentation.</p> <p> Communicates proactively with properties regarding rate restrictions and strategy.</p> <p> Manages rooms inventory to maximize cluster rooms revenue.</p> <p> Assists hotels with pricing and provides input on business evaluation recommendations.</p> <p> Leads efforts to coordinate strategies between group sales offices.</p> <p> Supports cluster selling initiatives by working with all reservation centers.</p> <p> Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.</p> <p> Checks distribution channels for hotel positioning, information accuracy and competitor positioning.</p> <p> Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.</p> <p> Initiates, implements and evaluates revenue tests.</p> <p> Provides recommendations to improve effectiveness of revenue management processes.</p> <p> Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.</p> <p> Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.</p> <p> Promotes and protects brand equity.</p> <p> </p> <p> <strong>Building Successful Relationships</strong> </p> <p> Develops and manages internal key stakeholder relationships in a proactive manner.</p> <p> Acts as a liaison, when necessary, between property and regional/corporate systems support.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.</p>

<p><b>POSITION SUMMARY&nbsp;</b></p><p><br></p><p>Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system. Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties. Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations. Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team. Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks. Assist with training of new associates as necessary on revenue management tools. Assist in the implementation of hotel sales strategies in the reservation and inventory systems. Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High School diploma or G.E.D. equivalent. Related Work Experience: At least 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system. Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties. Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations. Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team. Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks. Assist with training of new associates as necessary on revenue management tools. Assist in the implementation of hotel sales strategies in the reservation and inventory systems.<br>Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High School diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Front Desk Agent is responsible for greeting and registering guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.</p><br><p><strong>Main tasks</strong></p><br><ul><li><p>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</p><br></li><li><p>Being able to perform all Front Office duties like check-in and checkout of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</p><br></li><li><p>Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.</p><br></li><li><p>Coordinates guest room maintenance work with the engineering and maintenance division.</p><br></li><li><p>Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.</p><br></li><li><p>Manages and resolves all guest complaints in a professional and courteous manner</p><br></li><li><p>Be familiar with all the Front Office software required for the Front Office Attendant.</p><br></li><li><p>Ensure that all hotel standards are met when serving the guests and handling information.</p><br></li><li><p>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</p><br></li><li><p>Review Front Office log and Trace File daily.</p><br></li><li><p>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</p><br></li><li><p>Be aware of closed out and restricted dates.</p><br></li><li><p>Be familiar with hospitality terminology.</p><br></li><li><p>Have knowledge of emergency procedures and assist as needed.</p><br></li><li><p>Use proper etiquette at all times when communicating with guests and associates.</p><br></li><li><p>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</p><br></li><li><p>Balances cash drawer by counting cash at beginning and end of work shift.</p><br></li><li><p>Collaborating and communicating with other internal departments to ensure guest satisfaction.</p><br></li><li><p>Performing duties on a daily checklist.</p><br></li><li><p>Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.</p><br></li><li><p>Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <b>Job Purpose</b> <br><p><span><span><span><span><span><span><span>To support the <span>Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience</span> ensuring productivity is in line with set measures and company’s adopted policies and procedures.</span></span></span></span></span></span></span></p><br><br><b>Key Result Responsibilities</b> <br><ol><li>Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li><li>Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li><li>Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.</li><li>Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li><li>Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ol><br><b>Qualifications (Academic, training, languages)</b> <br><ul><li><span><span><span><span><span>High School/Diploma or equivalent.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of using technology systems and tools such as Microsoft Office.</span></span></span></span></span></li><li><span><span><span><span><span>Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).</span></span></span></span></span></li><li><span><span><span><span><span>No hearing or articulatory problems.</span></span></span></span></span></li></ul><br><b>Work Experience</b> <br><ul><li><span><span><span><span><span>No previous experience is required for this role; any experience would be treated as an advantage.</span></span></span></span></span></li><li><span><span><span>Capability of understanding market trends and channeling them leading to effective customer care solutions</span></span></span></li><li><span><span><span><span><span>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of understanding customers’ problems and direct them in the right channel.</span></span></span></span></span></li><li><span><span><span><span><span>Ability to work for long hours and under pressure.</span></span></span></span></span></li><li><span><span><span><span><span>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</span></span></span></span></span></li><li><span><span><span><span><span>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</span></span></span></span></span></li></ul><br><br> </div>

<ul><li>Greet and check-in guests with a warm and friendly demeanor, ensuring a positive first impression.</li><li>Manage reservation systems efficiently, addressing any discrepancies or special requests with precision.</li><li>Handle guest inquiries and resolve complaints promptly, demonstrating exceptional problem-solving skills.</li><li>Process payments accurately and maintain financial records, adhering to company policies and procedures.</li><li>Communicate effectively with team members and departments to ensure seamless guest experiences.</li><li>Provide detailed information about hotel amenities, local attractions, and services to enhance guests' stays.</li><li>Monitor security systems and ensure the safety of guests and staff by following emergency protocols.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Yes</p>

<ul><li>Lead and mentor a team of concierges, fostering a culture of excellence, continuous improvement, and impeccable service delivery.</li><li>Oversee the implementation and refinement of concierge protocols and service standards, ensuring consistency and efficiency across all guest interactions.</li><li>Manage and optimize the concierge budget, ensuring cost-effectiveness while upholding the highest standards of service and luxury.</li><li>Develop and maintain an extensive network of trusted local contacts and vendors to secure exclusive reservations, unique experiences, and bespoke services for guests.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent organizational and time management skills, with the ability to multitask effectively in a fast-paced environment.</li><li>A polished and professional demeanor, coupled with a genuine passion for service and an unwavering commitment to guest satisfaction.</li></ul>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are looking for a warm, polished, and guest-focused hostess to be the first point of contact for our guests.</p> <h4>What you’ll be doing:</h4> <ul> <li>Warmly welcome and acknowledge guests upon arrival</li> <li>Manage reservations, seating arrangements, and guest flow efficiently</li> <li>Escort guests to their tables and provide a warm introduction to the dining experience</li> <li>Maintain an up-to-date understanding of reservations, VIP guests, and special occasions</li> <li>Communicate effectively with the service team to ensure smooth table management</li> <li>Respond to guest requests and enquiries with professionalism and courtesy</li> <li>Handle guest feedback and concerns promptly, escalating when required</li> <li>Maintain a polished and welcoming reception area at all times</li> <li>Assist the restaurant team during busy periods to ensure seamless service</li> <li>Build positive relationships with guests and create memorable first impressions</li> </ul> <h4>Qualifications</h4> <p>What we’re looking for:</p> <ul> <li>Previous experience as a hostess or in a guest-facing role within a luxury hotel or high-end restaurant</li> <li>Excellent communication and interpersonal skills</li> <li>Fluent English; Arabic or additional languages are an advantage</li> <li>Warm, confident, and professional personality</li> <li>Strong organisational skills and attention to detail</li> <li>Ability to remain calm and welcoming in a fast-paced environment</li> <li>Passion for hospitality and delivering exceptional guest experiences</li> <li>Professional grooming and presentation</li> </ul> <h4>Additional information</h4> <p><strong>Your team & working environment:</strong> Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites, plus 4 water villas, which encompass 1 grand Royal Suite, 6 themed Opera Suites with private infinity pools, 21 Prestige Suites, 48 Club Millésime Rooms, and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges, including the signature Yamaz Greek restaurant, Fiamma Italian, and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections), Al Nasreya Hall, 5 dedicated meeting rooms, and the exclusive, private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club, an interactive Kids Club, and the renowned Thalassa Sea & Spa, reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.</p> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Position<br> <br> Sales and Customer Service Representative<br> <br> About Company & Role Purpose<br> <br> A leading sports entertainment business is seeking an energetic and customer-focused Sales and Customer Service Representative. The ideal candidate will be responsible for driving sales, welcoming customers, handling front-desk operations, and ensuring an exceptional customer experience while promoting the company's services, packages, and experiences.<br> <br> KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES<br> <br> · Drive sales and generate revenue by promoting the company's services, packages, and experiences.<br> <br> · Welcome customers and handle reception and front-desk duties.<br> <br> · Provide excellent customer service and ensure a positive customer experience.<br> <br> · Understand and accommodate customer needs and requirements.<br> <br> · Handle bookings, inquiries, reservations, and customer follow-ups.<br> <br> · Promote upselling opportunities to maximize revenue.<br> <br> · Coordinate with operations to ensure smooth customer experiences.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY&nbsp;<br>Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Analyzing and Reporting Revenue Management Data<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.<br>• Maintains accurate reservation system information.<br>• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.<br>• Generates updates on transient segment each period.<br>• Assists with account diagnostics process and validates conclusions.<br>Executing Revenue Management Projects and Strategy&nbsp;<br>• Updates market knowledge and aligns strategies and approaches accordingly.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.<br>• Establishes long-range objectives and specifying the strategies and actions to achieve them.<br>• Takes a predetermined strategy and drives the execution of that strategy.<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).<br>• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.<br>• Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.<br>• Ensures hotel strategies conform to brand philosophies and initiatives.<br>• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.<br>• Prepares sales strategy meeting agenda, supporting documentation.<br>• Communicates proactively with properties regarding rate restrictions and strategy.<br>• Manages rooms inventory to maximize cluster rooms revenue.<br>• Assists hotels with pricing and provides input on business evaluation recommendations.<br>• Leads efforts to coordinate strategies between group sales offices.<br>• Supports cluster selling initiatives by working with all reservation centers.<br>• Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.<br>• Checks distribution channels for hotel positioning, information accuracy and competitor positioning.<br>• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.<br>• Initiates, implements and evaluates revenue tests.<br>• Provides recommendations to improve effectiveness of revenue management processes.<br>• Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.<br>• Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.<br>• Promotes and protects brand equity.<br>Building Successful Relationships<br>• Develops and manages internal key stakeholder relationships in a proactive manner.<br>• Acts as a liaison, when necessary, between property and regional/corporate systems support.<br>Additional Responsibilities&nbsp;<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Attends staff/forecast/long range meetings as requested by properties.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system. Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings. Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties. Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations. Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team. Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks. Assist with training of new associates as necessary on revenue management tools. Assist in the implementation of hotel sales strategies in the reservation and inventory systems.<br>Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High School diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>The Director of Revenue Management (Pre-Opening) is responsible for building the hotel s revenue strategy and commercial infrastructure from the ground up prior to launch. This includes establishing market positioning, designing room type categories and pricing structures, configuring technology distribution channels (PMS, RMS, CRS, OTA setups), setting up forecasting models, and partnering with Sales and Marketing to drive pre-booking momentum for a successful opening. Pre-Opening Revenue Strategy &amp; Market Positioning Conduct detailed competitive market analyses, feasibility review assessments, and bench strength evaluations of the primary and secondary competitive sets Design the hotel's rate architecture, corporate rate structures, seasonal yield strategies, package offerings, and room type supplements/upsell paths. Formulate the opening-year Revenue Strategy, including room revenue targets, average daily rate (ADR), occupancy, and RevPAR projections across all market segments. Establish total revenue management protocols extending to Food &amp; Beverage, Spa, Events/MICE, and other ancillary revenue streams. Systems Configuration, Distribution &amp; Tech Integration Oversee the onboarding, setup, testing, and integration of core revenue technologies: Property Management System (PMS), Revenue Management System (RMS), Central Reservation System (CRS), Channel Manager, and Rate Shopper tools. Establish direct connection agreements and commercial terms with Global Distribution Systems (GDS), Online Travel Agencies (OTAs), and key wholesale distributors. Build rate codes, room inventories, and yield rules across all distribution channels to ensure parity and seamless reservation delivery. Budgeting, Business Planning &amp; Forecasting Lead the creation of the Pre-Opening and Year 1 Revenue Budgets, business plans, and market segment mix targets in coordination with the General Manager and Director of Sales &amp; Marketing. Establish baseline KPIs, dashboard reporting templates, and weekly Revenue Strategy Committee meeting frameworks. Commercial Alignment &amp; Pre-Booking Acceleration Partner closely with the Sales team on group sales guidelines, displaced revenue evaluations, and group ceiling pricing models. Work with Digital Marketing to align direct-booking strategy, pay-per-click campaign timing, and brand website content readiness. Monitor competitor pre-opening opening date announcements, special launch offers, and market pricing actions to adapt the launch strategy dynamically. Analytics, Reporting &amp; Post-Launch Optimization Audit and analyze daily rate shop reports, STR data, and booking pace trends leading up to Opening Day. Deliver revenue reports and commercial updates to property owners, asset managers, and corporate leadership. Transition the hotel smoothly from pre-opening setup into day-to-day dynamic yield management upon official launch. Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences. Be part of a legacy, build your future. Discover the possibilities at Kempinski.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hotel Management, Finance, Business Administration, or Economics. Master's degree or specialized certification in Revenue Management is strongly preferred.</li><li>Minimum 3-5 years as a Director of Revenue Management within a 5-star international luxury hotel chain.</li><li>Proven track record in at least one luxury hotel pre-opening project.</li><li>Advanced mastery of hotel systems (e.g., Opera PMS, IDeaS RMS or Duetto, SynXis/CRS, TravelClick/RateGain).</li><li>High proficiency in data analytics, Excel modeling, and STR market performance reports.</li><li>Solid understanding of GDS contracting, OTA extranets, and direct web conversion tactics.</li><li>Business fluency in English is mandatory. Additional regional language skills are a plus depending on property location.</li><li>Strong strategic acumen, analytical mindset, assertive decision-making, excellent communication skills for owner presentations, and cross-functional leadership.</li></ul>

<p><h4>Company description<\/h4>\n<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as \"The Palace of the Secret Garden.\" With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the city center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.<\/p>\n<h4>Job description<\/h4>\n<p>As a spa receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.<\/p>\n<ul>\n<li>Greet and welcome guests with a friendly and professional demeanor.<\/li>\n<li>Provide information about spa services, treatments, and wellness programs.<\/li>\n<li>Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.<\/li>\n<li>Manage spa appointments and reservations using our booking system.<\/li>\n<li>Coordinate with spa therapists and other team members to ensure efficient scheduling.<\/li>\n<li>Handle changes or cancellations to bookings while accommodating guest needs.<\/li>\n<li>Answer phone calls, emails, and other inquiries in a courteous and efficient manner.<\/li>\n<li>Process payments and manage cash handling accurately.<\/li>\n<li>Maintain an organized and clean reception area, including managing spa brochures and promotional materials.<\/li>\n<li>Address guest requests, concerns, and feedback promptly and professionally.<\/li>\n<li>Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.<\/li>\n<li>Ensure that all guest interactions are handled with the utmost respect and confidentiality.<\/li>\n<li>Stay informed about the spa\u2019s services, treatments, and retail products.<\/li>\n<li>Promote spa products and upsell treatments or packages as appropriate.<\/li>\n<li>Provide recommendations based on guest preferences and needs.<\/li>\n<li>Assist with any special events or promotions organized by the spa.<\/li>\n<li>Contribute to a positive and collaborative team environment.<\/li>\n<li>Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.<\/li>\n<li>Ensure the privacy and confidentiality of guest information at all times.<\/li>\n<\/ul>\n<h4>Qualifications<\/h4>\n<h4>Experience, certificates, education<\/h4>\n<ul>\n<li>2 years minimum experience in a similar capacity within an ultra-luxury hospitality\/spa environment.<\/li>\n<li>Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.<\/li>\n<li>Proficient in English language (verbal and written).<\/li>\n<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.<\/li>\n<li>Must be flexible in terms of working hours.<\/li>\n<li>A hospitality diploma is an asset.<\/li>\n<li>Computer literacy in Windows, MS Office Suite is recommended.<\/li>\n<\/ul>\n<h4>Additional information<\/h4>\n<ul>\n<li>Opportunity to join the first Raffles in Bahrain<\/li>\n<li>Employee benefit card offering discounted rates in Accor worldwide<\/li>\n<li>Learning programs through our academies<\/li>\n<li>Opportunity to develop your talent and grow within your property and across the world!<\/li>\n<li>Ability to make a difference through our corporate social responsibility activities.<\/li>\n<\/ul><\/p><p><\/p>

<p>Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience. Handle check-in, check-out, room reservations, and guest inquiries efficiently. Process payments and maintain accurate guest records. Respond promptly to guest requests and coordinate with other departments to ensure exceptional service. Handle telephone calls, emails, and guest correspondence professionally. Maintain Front Office standards in line with Sofitel and Accor brand expectations. Ensure confidentiality of guest information and compliance with hotel procedures.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience as a Receptionist or Front Office Agent in a hotel environment.</li><li>Knowledge and hands-on experience with Opera Cloud is mandatory.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with a passion for hospitality.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Good command of written and spoken English.</li><li>Additional languages are an advantage.</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul>