Swift Jobs in Bahrain

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATION</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 1 year of related work experience.</p> <p>Supervisory Experience: At least 1 year of supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: State or Regional Massage License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience/background in European &amp; Mediterranean cuisine &amp; fine dining restaurants, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>Work closely with the Strategic Planning Senior Manager in collaborating with the Senior Executive leadership in shaping the company s mission and vision. Essential Duties and Responsibilities:</p><p>Understand and assist in shaping the company s strategy and mission. Assist in developing and executing the long-term organizational strategy. Conducting research and analysis of operational effectiveness, processes, etc. Aligning departmental goals, processes, and resource allocation with the organizational strategy. Assessing market trends and competitors. Presenting findings, projections, and recommended actions to the Strategic Planning Senior Manager and Executive Management. Monitoring and reporting on projects. Identify areas where improvements can be made in the company. Assess sales metrics to measure the success of new strategies. Develop plans to materialize strategy and analyze business proposals. Research competition to identify threats and opportunities. Assess the company s operational and strategic performance. Provide support and insight into significant organizational changes (e.g., shift in strategic focus, mergers, and acquisitions). Assist the Strategic Planning Senior Manager in consulting the Senior Executives in making effective decisions. Ensure timely execution and delivery of strategic initiatives as approved by the Board of Directors. Reporting on a quarterly basis the progress on implementing approved initiatives and to proactively follow up with respective departments. Assess the success of departmental strategies and propose how they can be altered to better fit the department s work process. Assist in developing and aligning the organization s Performance Management. Assist in developing AI Strategies and Initiatives across the organization.</p><p>Core Competencies and Technical Requirements:</p><p>Excellent understanding of business operations and procedures. Excellent communication and interpersonal skills. Excellent writing skills. Strong organizational and planning skills. AI Literacy in any tool such as Claude/Gemini/ChatGPT etc. Strong research and analytical abilities. Project management skills. Strong time management skills. Strong presentation skills for executive audiences. Willingness to learn new skills. Strong Financial Knowledge and the ability to conduct Financial Modeling and Scenario Analysis. Good command of Microsoft Excel and PowerPoint. Fluent writing and speaking in English. Fluent writing and speaking in Arabic.</p><p><strong>Desired Candidate Profile</strong></p><p>0-2 years: fresh graduate or experience in strategic planning, management consulting, investment banking, corporate finance or equivalent. Bachelor's degree in Business Management, Finance, Economics, Accounting, or a related quantitative discipline.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job TitleMaintenance TechnicianJob Description<p><b>Job purpose statement </b></p><br><ul><li><p>Electromechanical maintenance activities on site.</p><br></li><li><p>Responsible for solving errors for minor and major system components.</p><br></li></ul><p><b>Scope </b></p><br><ul><li><p>Maintenance (electrical and mechanical) activities on site as scoped in the service contract.</p><br></li><li><p>Maintain and monitor performance of minor and major equipment of the baggage handling system.</p><br></li></ul><p><b>Qualification and abilities </b></p><br><ul><li><p>Middle level of vocational and/or technical education.</p><br></li><li><p>Electromechanical (EM) specialist.</p><br></li><li><p>Able to read and understand EM schematics and/or drawings.</p><br></li><li><p>Overall, 10 years of experience as electromechanical technician.</p><br></li><li><p>Minimum 4 years’ experience in s BHS electromechanical technician (preferred experience in similar working environment).</p><br></li><li><p>Preferred experience in (BHS) baggage handling system.</p><br></li><li><p>Ability to work under stressful situations and pressure.</p><br></li><li><p>Communicate, read, and write the English language (mid to high level).</p><br></li><li><p>Flexibility and capability to take-over or handover work to the next shift team.</p><br></li><li><p>Controlling baggage flows and correcting flow disturbances.</p><br></li><li><p>Quick and rapid response to reported errors or failures.</p><br></li><li><p>Electromechanical fault-finding capability and restoration.</p><br></li><li><p>Metrics and/or multi-meter signal measurement knowledge.</p><br></li><li><p>Knowledge on BHS controls equipment.</p><br></li></ul><p><b>Responsibilities</b></p><br><ul><li><p>Responsible for preventive and corrective maintenance of electro-mechanical and other BHS equipment.</p><br></li><li><p>Solve errors on electrical and mechanical equipment of the automated baggage handling system (BHS).</p><br></li><li><p>Carry out electrical-mechanical corrective and preventive maintenance.</p><br></li><li><p>Responsible for ensuring that the preventive maintenance of the BHS is carried out properly and in a timely manner.</p><br></li><li><p>Responsible for solving any errors or faults in a proactive manner.</p><br></li></ul><p><b>List of key activities</b></p><br><ul><li><p>Execution of daily maintenance activities.</p><br></li><li><p>Daily inspections and faut findings.</p><br></li><li><p>Daily monitoring of equipment condition.</p><br></li><li><p>Identifying causes of, and rectifying, equipment failures.</p><br></li></ul><p><b>Work pattern</b></p><br><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shifts</p><br><p><b>Differentiator</b></p><br><ul><li><p>All-round maintenance specialist on the BHS minor and major equipment.</p><br></li><li><p>Deals with exceptional cases and capable of knowledge transfer (instructs; determines standards; proposes ideas for improvements).</p><br></li><li><p>Tunes own work pace to activities of others as needed by operations.</p><br></li><li><p>Self-reliant in a variety of less interrelated technical tasks.</p><br></li><li><p>Acts independently in several technical tasks with consistency.</p><br></li><li><p>Identifies issues that needs attention for proposed improvements.</p><br></li><li><p>Solves problems in anticipation to avoid any disruption to operations.</p><br></li></ul> </div>

<p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.</p> <p> </p> <p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p> </p> <p>REQUIRED QUALIFICATIONS</p> <p>License or Certification: CPR Certification</p> <p>First Aid Certification</p> <p>Fitness Equipment</p> <p>Any certification or training required by local and state agencies.</p> <p> </p> <p><br></p>

<p>The Lounge Manager is responsible for leading, coordinating, and overseeing the seamless operations of GF lounges, ensuring outstanding guest experiences for VIP and high-profile customers. This role demands a hospitality professional with deep expertise in premium service environments, strong team leadership, and meticulous organizational skills relating to contracts, tendring process, compliance, and facility logistics. The ideal candidate will be energetic, proactive, and capable of driving both operational excellence and innovative service improvements within the lounge</p><p>Key Responsibilities</p><ul><li><strong>Lounge Operations &amp; Logistics</strong>: Manage all day-to-day operations of the airline lounge to ensure world-class hospitality standards. Oversee facility maintenance, supply chain logistics, food &amp; beverage services, and partner relationships. Ensure adherence to all health, safety, and compliance requirements.</li><li><strong>Employee Management</strong>: Lead, train, and motivate a team of hospitality professionals to deliver seamless, top-tier customer service. Prepare work rosters, manage shift scheduling, and administer performance appraisals. Foster a culture of continuous improvement, teamwork, and accountability.</li><li><strong>Contract Administration</strong>: Maintain a rigorous schedule of renewals for all vendor and service contracts, ensuring uninterrupted operations and compliance. Collaborate with legal and procurement teams to review, negotiate, and finalize contractual agreements.</li><li><strong>Business Case &amp; Tender Board Process</strong>: Draft compelling business cases for new projects, upgrades, and initiatives to enhance the lounge offering. Demonstrate a thorough understanding of the tender board process, including document preparation, proposal submission, and compliance requirements.</li><li><strong>Premium Hospitality &amp; VIP Service</strong>: Set and maintain impeccable hospitality standards; deliver personalized service for VIP guests and high-profile clientele. Effectively resolve escalated customer concerns with discretion, empathy, and professionalism. Act as the primary point of contact for VIP guests, building lasting relationships and anticipating their needs.</li><li><strong>Budgeting and Financial Management</strong>: Develop and manage the lounge operations budget, ensuring efficient resource allocation. Monitor expenses and identify opportunities for cost optimization and increased profitability. Deliver regular financial reports and analyses to senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><strong>Education &amp; Training</strong>: Bachelor s degree in Hospitality Management, Business Administration, or a related field; a Master s degree is a plus.</li><li><strong>Experience</strong>: Minimum 4 years in hospitality operations management, ideally in luxury, airline, or hotel sectors. Ability to manage diverse teams in premium service environments. Experience in writing, presenting, and defending business cases for operational improvements and capital expenditures.</li></ul>

<p>POSITION SUMMARY Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: CPR Certification First Aid Certification Fitness Equipment Any certification or training required by local and state agencies.</p>

<p>Undertake designated activities within the department to ensure service standards are achieved and risks managed. Be responsible for carrying out a range of demanding clerical, reconciling, data administration and control / monitoring services and duties, in order to ensure timely delivery of a quality service to clients, other Bank ABC units and departments in line with agreed service standards. Principal Responsibilities, Accountabilities and Deliverables of Role: Carry out a range of demanding clerical, data input, reconciliation, data administration, Internal Controls and monitoring services, ensuring that the work is completed accurately, on time and in adherence to all specified Bank processes, procedures, standards and relevant external regulations. As directed, support/undertake the timely and accurate delivery of all requested projects and initiatives ensuring these are within specification and budgeted cost. Ensure that the work processed by self and the team adheres to all specified Bank processes, procedures, standards, and relevant external requirements. Identify and suggest improvements to new and existing processes / procedures / systems. Maintain up-to-date awareness of market conditions, bank products and services to ensure that best practice is adopted where required. Participate in the evaluation and implementation of new or upgrades to existing IT systems, including the performance of robust user testing in accordance with bank standards. Provide back-up cover for other colleagues absent due to sickness, training, annual leave etc. Provide business support during weekends, bank holidays and other times when the Bank would usually be closed in Bahrain but markets are open in other parts of the world. Assistant Manager/Manager ICU Officer 2 HR 1-01 - 06/21 Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency Undertake duties at a similar or higher level as required. Undertake delivery of designated activities in order to provide an effective service to other departments/units in accordance with agreed service standards. When required support line management with the implementation of changes in own work area. Job Context (Circumstances &amp; environment surrounding the job): The job will primarily be focused on delivering a quality processing and support, based service to Operation Management, Operations Units, Bank ABC s units and their clients, and ensuring that operational process are efficient and effective. In depth knowledge and understanding of the Group Wide Controls Standards &amp; Policies related to areas (such as Management of Nostro Accounts, Dormant Accounts and Blocking of Accounts, Secure and Non-Secure Communication Channels, Balance Sheet Substantiation Standards, Management of Vostro Accounts, etc. is essential and the job holder will be required to monitor and challenge (where appropriate) the activities of the business to ensure that they remain aligned and consistent with the requirements of Group Standards &amp; Policies. The job holder must have an understanding of the structures and main operational activities of Operational Support team and of the interaction with other areas of the bank. The job holder must have an understanding of the products and services available in the bank and of the importance customer service and be able to develop appropriate relationships with other areas of the bank. Knowledge: Basic Knowledge and understanding of relevant accounting standards for reconciliations, Treasury Products, and internal controls. Strong understanding of Wholesale, Treasury and / or Islamic Banking products, services, and operations. Oral Communication: Uses clear, concise, and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customer/colleagues. Written Communication: Produces written responses to enquiries using appropriate wording. Produces clear and accurate written material. Self / Work Organization: Knows how to prioritize tasks and diarize effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available. Keyboard / Software Applications: Has a thorough understanding of Microsoft Office software including Visio and systems appropriate to the role and can input and extract information to provide a variety of reports. Performance Review &amp; Development: Knows and uses methods of collecting objective data to contribute towards the review process.</p><p><strong>Desired Candidate Profile</strong></p><b>Education/Certificates</b><p>Bachelor s degree and qualification in the following fields Finance, Banking, Accounting, Business or Risk Management.</p><b>Experience</b><p>2-3 Years experience in Risk Management, Reconciliations, SWIFT Administration or Internal Audit.</p><b>Personal Attributes</b><p>Sees change from the perspective of the customer</p><p>Perceives changes as opportunities to learn and not threats</p><p>Team Player and Self-motivated who gains and develops skills set to meet challenging requirements</p><p>Excellent organizational skills and ability to work under pressure and proactively with minimum supervision</p><p>Strong time management and results orientation</p><p>Flexible and positive approach to work, can do attitude and ability to think beyond what is being requested</p>

<p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None #LI-NS1</p>

<p>POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li><li>#LI-NS1</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMARY</b> Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li><li><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>As a Tapster you will:</p><ul><li>Provide quality customer care to inbound calls, chat and emails</li><li>Accurately categorize the reason for the customer call/chat</li><li>Raise support tickets with complete information to enable tracking and resolution of customer requests</li><li>Investigate and resolve customer complaints then close support tickets</li><li>Maintain a database of customer information</li><li>Escalate inquiries to the appropriate team</li><li>Assist customers with registration or account creation</li><li>Pass customer feedback onto the product or sales team to improve the organisation s offerings</li><li>Respond promptly to customer inquiries</li><li>Maintain a positive, empathetic, and professional attitude</li><li>Capture customer satisfaction at the end of every interaction.</li><li>Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li><li>Contribute positively towards the achievement of performance targets in all aspects of the team s activities</li><li>Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li><li>Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li><li>Work on a shift basis. (remote outside of business hours)</li><li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree holder</li><li>Ability to establish credibility and internal relationships</li><li>Understanding of client/merchant/stakeholder care</li><li>Awareness of how your role supports the business</li><li>Enthusiasm for working in a growing fintech</li><li>Ability to work in a team and follow daily tasks</li><li>Skills and knowledge to actively participate in meetings</li><li>Ability to deliver work on time</li><li>Problem-solving and quick-thinking skills</li><li>Ability to organize information and ask relevant questions</li><li>Strong communication skills in English, with a preference for Arabic language ability</li></ul><p>Are you ready to shape the future of payments in MENA?</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>About</strong></span><span><strong> Calo</strong></span><p><span>Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.&nbsp;</span></p><br><br><span><strong>Role overview</strong></span><p><span>We are looking for a Commis 1 Chef to Support the kitchen team by executing daily preparation tasks to meet Calo’s nutritional standards. The successful candidate will bring consistency, attention to detail make and strong sense of hygiene in order to play a critical role in maintaining and enhancing our customers’ satisfaction through efficiency and strong adherence to safety protocols. For this role, we are seeking candidates with a strong à la carte background.</span></p><br><br><span><strong>Relationships &amp; Working Expectations</strong></span><ul><li><p><span>Works under the guidance of senior chefs and CDPs in the Section&nbsp;</span></p><br><br></li><li><p><span>Works closely with the Kitchen Management, Production Leads to support workflow efficiency and production consistency&nbsp;</span></p><br><br></li><li><p><span>Shift based work, based in temperature controlled environments with mandatory personal protective equipment during all production operation times&nbsp;</span></p><br><br></li></ul><span><strong>Main Responsibilities</strong></span><ul><li><p><span>Assist with preparation of components as per standardized recipes&nbsp;</span></p><br><br></li><li><p><span>Execute all preparation with consistency and efficiency contributing to an organized productive work environment</span></p><br><br></li><li><p><span>Must have experience within the hospitality and in a dine-in, à la carte, fine dining, or casual dining restaurant.</span></p><br><br></li><li><p><span>Ensure precise portioning to align with Calo’s calories and macronutrient guidelines</span></p><br><br></li><li><p><span>Minimize waste through effective practice of storage, labeling and rotation of ingredients along with smart cutting , trimming utilization &amp; yield optimization</span></p><br><br></li><li><p><span>Follow daily production plans and ensure timely delivery of prepped components to dispatch teams&nbsp;</span></p><br><br></li><li><p><span>Maintain routine due diligence checks adhering to HACCAP standards along with sanitation and safety protocols</span></p><br><br></li></ul><span><strong>Ideal Candidate</strong></span><span><strong>Qualifications&nbsp;</strong></span><ul><li><p><span>Proven experience as a Commis 2 or Commis 1 in high-volume, hotels or central kitchens ( 3 - 4 years minimum)</span></p><br><br></li><li><p><span>Proficient with basic health and safety ,HACCAP standards (certification preferred)&nbsp;</span></p><br><br></li><li><p><span>Currently based in Bahrain</span></p><br><br></li></ul><span><strong>Knowledge &amp; Competency</strong></span><ul><li><p><span>Understanding of basic preparations and cooking techniques</span></p><br><br></li><li><p><span>Ability to work in a fast paced, high volume production environment</span></p><br><br></li><li><p><span>Proficient with communication in English and working in a team&nbsp;</span></p><br><br></li></ul><span><strong>Personality</strong></span><ul><li><p><span>Passion for quality and continuous improvements</span></p><br><br></li><li><p><span>Able to be a team player for your peers and be the best version of yourself&nbsp;</span></p><br><br></li><li><p><span>Obsession with delivering a high level of customer satisfactio</span><span>n</span></p><br><br></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The Director of Engineering oversees the technical hand-over, operational testing, commissioning, and long-term facility preservation of the luxury property. During the pre-opening phase, this role serves as the primary technical liaison between project developers, consultants, contractors, local authorities, and the hotel operating team.<br><br>The position ensures that all MEP (Mechanical, Electrical, Plumbing), HVAC, life safety systems, structural assets, and high-spec luxury amenities (such as infinity pools, sky lounges, and spa facilities) are delivered to Kempinski standards, local municipal regulations, and corporate sustainability guidelines before opening to guests.<br><br><strong>How You Will Make a Difference; What We’re Looking For<br>Pre-Opening, Commissioning &amp; Handover</strong><br><ul><li>Represent the operator in all site inspections, snagging processes, testing, and commissioning of physical plant, MEP equipment, vertical transportation (elevators), and life safety infrastructure.</li><li>Review architectural and MEP drawings, operational operation &amp; maintenance (O&amp;M) manuals, warranty agreements, and as-built plans prior to property acceptance.</li><li>Coordinate system performance evaluations alongside main contractors to verify compliance with local environmental.</li><li>Establish asset registries and implement a computerised maintenance management system (CMMS) or Property Management Maintenance System (PMMS) from scratch.</li></ul><strong>Departmental Operations &amp; Team Leadership</strong><br><ul><li>Build, recruit, and structure the engineering department, selecting qualified shift engineers, technicians, and specialized craftsmen.</li><li>Develop Departmental Standard Operating Procedures (SOPs), emergency response workflows, and safety protocols in line with corporate standards.</li><li>Establish preventive maintenance programs (PMP) for all major equipment, guest rooms, public spaces, back-of-house (BOH) zones, and exterior infrastructure.</li><li>Conduct technical and life-safety training programs for engineering staff and cross-departmental teams.</li></ul><strong>Financial, Energy &amp; Sustainability Management</strong><br><ul><li>Prepare and manage the engineering operating budget, capital expenditure (CapEx) plan, pre-opening departmental launch budgets, and utility consumption models.</li><li>Monitor energy, water, and fuel usage; design and implement energy-saving and carbon-reduction initiatives.</li><li>Negotiate, execute, and monitor third-party service and maintenance contracts (e.g., chillers, fire suppression systems, elevators, pool maintenance, high-voltage systems).</li></ul><strong>Safety, Compliance &amp; Asset Protection</strong><br><ul><li>Serve as the hotel’s lead technical authority on Fire, Life, and Safety (FLS) systems, ensuring total readiness for internal audits and municipal certifications.</li><li>Implement risk management policies to protect the physical asset against environmental degradation, water damage, electrical risks, and structural wear.</li><li>Oversee sustainability compliance (e.g., EarthCheck or equivalent certification programs required by corporate standards).</li></ul> </div>

<p>About Calo (more here ) Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><p>Why This Role Matters</p><p>We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.</p><p>What You ll Do</p><ul><li>Communicating with customers over live chat and phone calls to answer their questions and help solve their problems</li><li>Building relationships with customers from the moment they speak to us by welcoming them and making sure they re happy with their experience</li><li>Onboarding customers to kick-off their journey</li><li>Exhibiting a strong sense of empathy when dealing with people &amp; communicating with different teams to resolve the customers issues</li><li>Ensuring the customer is WOW ed by our service by going above &amp; beyond to make sure they leave the conversation satisfied</li><li>Communicating feedback to the team and following up on resolving customers pain points</li></ul><p>The Hiring Journey</p><ul><li>Screening meeting with our TA team</li><li>Technical interview</li><li>Culture-fit interview</li><li>Offer stage</li></ul><p>Ready to Join?</p><p>If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let s gooo!</p><p><strong>Desired Candidate Profile</strong></p><p>Fresh graduate or preferably working in a customer service role for 1 - 3 years Have excellent verbal and written communication skills in English &amp; Arabic, and you re also a fast typer Passionate about problem solving; you get satisfaction from making people s lives better A people s person by nature Have a deep sense of empathy &amp; drive to resolve customer issues Maintain a calm demeanor when facing challenges or stressful situations Ability to organize your time efficiently, and complete tasks in a timely manner Interested in working on shift basis</p>

<p>POSITION SUMMARY Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Fitness Equipment Fitness Instruction Any certification or training required by local and state agencies. #LI-NS1</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: State or Regional Massage License<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The HVAC Maintenance Technician is responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems to ensure optimal performance and strict compliance with safety standards. This role requires robust technical expertise, exceptional diagnostic skills, and the capability to work efficiently both independently and collaboratively within a multi-disciplinary maintenance team. The primary goal is to maximize equipment reliability, minimize system downtime, and preserve safe, comfortable indoor environments.</p><p>Responsibilities</p><ul><li>Preventive &amp; Corrective Maintenance: Perform routine and comprehensive maintenance on a wide range of HVAC infrastructure, including chillers, split units, Air Handling Units (AHUs), Fan Coil Units (FCUs), ducting networks, and exhaust systems.</li><li>Installation &amp; Testing: Install, inspect, and rigorously test new HVAC systems and localized components to verify structural functionality, optimal performance, and safety compliance.</li><li>Fault Diagnosis &amp; Repair: Systematically diagnose complex mechanical and electrical faults within HVAC networks and execute precision repairs.</li><li>Emergency Response: Respond swiftly to urgent system breakdowns and emergency calls to ensure minimal operational downtime and prevent facility disruptions.</li><li>Performance Monitoring: Continuously evaluate system operations and energy efficiency, proactively recommending upgrades, modernizations, or equipment improvements when necessary.</li><li>Documentation &amp; Logs: Maintain detailed and organized service logs, checklists, and maintenance reports for all completed field activities.</li><li>Compliance &amp; Safety: Enforce strict adherence to safety regulations, occupational health policies, company procedures, and manufacturer guidelines.</li><li>Inventory Management: Assist with the inventory, tracking, and procurement of essential spare parts, specialized tools, and technical equipment.</li><li>Cross-Functional Support: Collaborate with and assist other engineering and maintenance staff in multi-disciplinary tasks to support broad facility operations.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Technical Training: Certified technical diploma, vocational degree, or an equivalent trade certification in HVAC/R systems.</li><li>Experience: Proven experience working as an HVAC Technician, with solid familiarity in diagnosing commercial/industrial HVAC systems and electrical controls.</li><li>Physical &amp; Environmental Agility: Physically fit and fully capable of handling heavy tools, manual tasks, and equipment. Proven ability to work comfortably in confined spaces, at heights (including rooftops), and under varying weather or environmental conditions.</li><li>Scheduling Flexibility: Willingness and availability to work on a rotational shift schedule, including weekends, nights, and holidays, to accommodate facility coverage and emergency response.</li><li>Core Competencies: Advanced technical expertise in HVAC operations; troubleshooting and problem-solving skills; meticulous attention to detail and safety awareness; efficient time management; and strong teamwork capabilities.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span><b><span><span>Role - Service Delivery Manager</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>This role will report to the Account Director and be responsible for effectively managing support services for a large enterprise account. This position will act as a single point of contact to the customer and team, and working at the customer office, will provide a consistently high level of service delivery on all customer projects and initiatives from a delivery management angle.</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Qualifications</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Graduate in Engineering, Sciences, or Business</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Postgraduate in Management preferred</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>ITIL Certification strongly preferred</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Work experience</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Experience of 12 years or above in IT consulting or services</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Minimum experience of 5 years in a service delivery management role</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Must have managed SAP projects or service delivery</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>&nbsp;Success in this role is measured by such things as:</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Service Delivery Benchmarks (SLAs, Process Improvements, Client Escalations)</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Stakeholder Management and Relationship (Customer Feedback)</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Team Happiness Index (360degree feedback)</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>CSAT Score</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>People</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage team proactively, guiding team members on processes and business</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Onsite team management</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage remote teams and offshore team</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Define shift roaster and manage team in different shifts including 24X7</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Become single point of contact for the team members</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Become communication bridge between team and customer</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Review staffing requirements with RMG and make proactive hiring decisions, considering visa timelines</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Represent Invenio with customer, vendors and other project team members</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Display time management skills</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage team turn-over, minimize regretted attrition, minimize transition impact</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Delivery</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage Incident Resolution</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Drive steering committee meetings at regular intervals</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Drive fast decision making or escalate to appropriate levels for a proper action</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Measure SLAs, Process improvements and review with customers/stakeholders</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage SLA Adherence</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Submit weekly, monthly reports to all stakeholders</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Measure and report commercials and manage gross margin</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Engage in tickets identification by processes, solution design, prioritize and resolve</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Participate in meetings, distribute minutes and develop agenda for onsite and offshore teams</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Manage, identify risks / issues, communicate in advance any infrastructure related issues</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Initiate Customer Satisfaction survey as defined by the company</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Bring efficiency in the processes and demonstrate the value to the customer</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Awareness of business priorities and customer satisfaction levels; Intervening and escalating as appropriate</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Daily meetings with customer team. Coordinating with weekly account level meetings</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Escalation of potential service delays or issues to Customer</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Ensure adequate knowledge transition of current work activities.</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Identify and own requirements for change orders</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Resolve customer escalations within the defined escalation matrix</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Advise on the design, configuration changes for continuous improvement</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>Processes</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Define and enhance internal processes in the areas of incident management</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Apply ITIL Process and lead the team in process compliance</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Adherence to internal compliances and external compliances</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Support internal and external process audits</span></span></b></span></span></span></p><br> <p><span><span><span><b><span><span>• Create quality awareness in the team and drive towards quality resolution of incidents</span></span></b></span></span></span></p><br> </div>