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467 Jobs Found
AccorHotels
Bahrain - Manama
<p><h4>Company description</h4>
<p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape, or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p>
<h4>Job description</h4>
<p><strong>Room attendant</strong></p>
<p>As a room attendant, you play a pivotal role in ensuring our guests experience a comfortable and pristine environment during their stay at our pre-opening resort. Your attention to detail and commitment to cleanliness contribute to the overall satisfaction of our guests.</p>
<h4>What is in it for you:</h4>
<ul>
<li>Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!</li>
<li>Ignite your skills with our cutting-edge academies for rapid professional growth.</li>
<li>Cultivate your talents and watch your career flourish, locally and globally.</li>
<li>Drive change through impactful corporate social responsibility activities.</li>
<li>Immerse yourself in a vibrant work environment with extraordinary colleagues.</li>
<li>Join us on a direct path to success as we skyrocket to new heights!</li>
</ul>
<h4>Key responsibilities:</h4>
<ul>
<li><strong>Room preparation:</strong> Ensure the cleanliness and readiness of guest rooms, including making beds, replenishing amenities, and arranging furniture to meet established standards.</li>
<li><strong>Cleaning procedures:</strong> Perform cleaning tasks in various areas of the resort, such as corridors, lobbies, and public spaces, using appropriate cleaning agents and equipment.</li>
<li><strong>Attention to detail:</strong> Pay meticulous attention to detail when cleaning, organizing, and arranging guest rooms and public areas, maintaining the highest standards of cleanliness.</li>
<li><strong>Inventory maintenance:</strong> Monitor and report the status of cleaning supplies and amenities to the housekeeping supervisor to ensure adequate stock levels for daily operations.</li>
<li><strong>Guest interaction:</strong> Respond promptly to guest requests for additional services or amenities and assist in resolving any concerns or issues related to housekeeping.</li>
<li><strong>Team collaboration:</strong> Work collaboratively with fellow housekeeping attendants and other departments to ensure efficient and smooth resort operations.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li><strong>Physical stamina:</strong> Ability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.</li>
<li><strong>Detail-oriented:</strong> Strong attention to detail to ensure all aspects of room preparation and cleaning meet or exceed guest expectations.</li>
<li><strong>Team player:</strong> Willingness to collaborate with the housekeeping team and other departments to create a positive and cohesive work environment.</li>
<li><strong>Customer service:</strong> Basic understanding of providing excellent customer service to enhance the overall guest experience.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<p><strong>Why work for Accor?</strong> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>About Mantis Collection:</h4>
<p>Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed private game reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES</p></p><p></p>
Bahrain - Manama
<div>
<div><b>
Description for Internal Candidates <br> <br></b></div>
<div>
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</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div><b>
Description for Internal Candidates </b><br> <br></div>
<div>
<div>
</div>
</div>
<div>
<div>
<div>
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales & Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p>
<p> </p>
<p> <strong>RESPONSIBILITIES</strong> </p>
<p> </p>
<p>The primary responsibilities of the role include: </p>
<p> </p>
<p> <strong>Sales & Marketing</strong> </p>
<ul>
<li>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.</li>
<li>Filing system must be accessible and accurate at all times.</li>
<li>To have a tracing system for follow-up work by the sales personnel you are assigned to.</li>
<li>Department s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li>
<li>Minute meetings, transcribe and distribute to all relevant parties.</li>
<li>Retrieve and deliver departmental mail.</li>
<li>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li>
<li>Assist in the preparation of the hotel s month end report and annual budget.</li>
<li>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.</li>
<li>Availability and storage of sales related collateral.</li>
</ul>
<p> <strong>Reservations</strong> </p>
<ul>
<li>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.</li>
<li>Handles reservation requests received in an accurate, complete and timely manner.</li>
<li>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed</li>
<li>Ensures that guest and blocks profiles are linked to the reservation.</li>
<li>Ensures 100% accuracy of Market Segmentation in groups</li>
<li>Ensures that all amendments and changes are updated in the system.</li>
<li>Notes and follows up on guest preferences and special requests. </li>
<li>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.</li>
</ul>
<p> </p>
<p> <strong>Communication</strong> </p>
<ul>
<li>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.</li>
<li>Ensures all group requirements are entered completely and accurately. </li>
<li>Maintains confidentiality of all guest information.</li>
<li>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information</li>
<li>Communicates status of groups groups approaching cut-offs and full blocks to Revenue manager & meeting planers.</li>
<li>Attends daily line-ups and communicate all challenges and successes with the rest of the team.</li>
<li>Promptly, accurately and consistently reports all guest incidents and how they were solved.</li>
<li>Attends designated meetings prepared with information related to group reservations.</li>
<li>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS</li>
<li>Delegates groups and tasks among the Group Reservations team</li>
<li>Attends Resume and Internal meetings in relation to events with rooms in the hotel</li>
</ul>
<p> </p>
<p>Coaching and Developing Others</p>
<ul>
<li>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)</li>
</ul>
<p>Other</p>
<ul>
<li>Performs all tasks as detailed in daily task list.</li>
<li>Processes visa applications for groups.</li>
<li>Produces weekly group tracker in the absence of the Group Reservations Supervisor.</li>
<li>Maintains the cleanliness and tidiness of the work area at all times.</li>
<li>Participates in related project teams. </li>
<li>Ensures group files are accurate and up to date.</li>
<li>Ensures accurate billings for groups.</li>
</ul>
<p> </p>
<p>Product Knowledge</p>
<ul>
<li>Has in depth knowledge about room types and their features.</li>
<li>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.</li>
<li>Is up to date knowledge of all running promotions and events in the hotel.</li>
</ul>
<p> </p>
<p>Revenue Management Knowledge</p>
<ul>
<li>Is knowledgeable of Rate Structure and Rate Strategy.</li>
<li>Is knowledgeable of upcoming peak and need Periods.</li>
<li>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.</li>
</ul>
<p> </p>
<p> <i>Building Relationships</i> </p>
<p> <i> eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. </i> </p>
<ul>
<li>Treats people fairly, with dignity and respect</li>
<li>Works to meet goals in a manner that does not disadvantage other individuals or groups</li>
<li>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual</li>
<li>Listens and responds to others</li>
<li>Is interested in others views even if they counter own views</li>
<li>Is a team player and a leader.</li>
<li>Has ability to motivate staff and maintain a cohesive team. </li>
</ul>
<p> </p>
<p> <i>Managing Work Execution</i> </p>
<p><br></p><ul>
<li> </li>
</ul>
<p><b>Experience </b></p>
<ul>
<li>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales</li>
</ul>
<p> </p>
<p>Education </p>
<ul>
<li><br></li></ul></div></div></div></div></div></div></div></div></div></div>
Bahrain - Manama
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales & Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments. RESPONSIBILITIES The primary responsibilities of the role include: Sales & Marketing Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution. Filing system must be accessible and accurate at all times. To have a tracing system for follow-up work by the sales personnel you are assigned to. Department s policies and procedures, training and development manuals, and relevant sales and marketing reports. Minute meetings, transcribe and distribute to all relevant parties. Retrieve and deliver departmental mail. Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours. Assist in the preparation of the hotel s month end report and annual budget. Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions. Availability and storage of sales related collateral. Reservations Ensures that all reservations are handled according to Ritz Carlton Brand Standards. Handles reservation requests received in an accurate, complete and timely manner. Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed Ensures that guest and blocks profiles are linked to the reservation. Ensures 100% accuracy of Market Segmentation in groups Ensures that all amendments and changes are updated in the system. Notes and follows up on guest preferences and special requests. Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS. Communication Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office. Ensures all group requirements are entered completely and accurately. Maintains confidentiality of all guest information. Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information Communicates status of groups groups approaching cut-offs and full blocks to Revenue manager & meeting planers. Attends daily line-ups and communicate all challenges and successes with the rest of the team. Promptly, accurately and consistently reports all guest incidents and how they were solved. Attends designated meetings prepared with information related to group reservations. Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS Delegates groups and tasks among the Group Reservations team Attends Resume and Internal meetings in relation to events with rooms in the hotel Coaching and Developing Others Ensures ongoing training and development of Group Reservation Agents (wherever applicable) Other Performs all tasks as detailed in daily task list. Processes visa applications for groups. Produces weekly group tracker in the absence of the Group Reservations Supervisor. Maintains the cleanliness and tidiness of the work area at all times. Participates in related project teams. Ensures group files are accurate and up to date. Ensures accurate billings for groups. Product Knowledge Has in depth knowledge about room types and their features. Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel. Is up to date knowledge of all running promotions and events in the hotel. Revenue Management Knowledge Is knowledgeable of Rate Structure and Rate Strategy. Is knowledgeable of upcoming peak and need Periods. Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions. Building Relationships eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. Treats people fairly, with dignity and respect Works to meet goals in a manner that does not disadvantage other individuals or groups Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual Listens and responds to others Is interested in others views even if they counter own views Is a team player and a leader. Has ability to motivate staff and maintain a cohesive team. Managing Work Execution proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results. Approaches work with a sense of urgency and purpose Allocates time and resources effectively when faced with competing demands Overcomes obstacles to accomplish challenging objectives Follows through on inquiries, requests, and complaints Works with meeting planners while they are in the hotel. ORGANIZATIONAL CAPABILITY proactively identifies and develops talent within the organization. Approaches work with a sense of urgency and purpose Allocates time and resources effectively when faced with competing demands Overcomes obstacles to accomplish challenging objectives Follows through on inquiries, requests, and complaints LEARNING &APPLYING PERSONAL EXPERTISE Acts independently to improve and increase skills and knowledge Demonstrates an awareness of personal strengths and areas for improvement Shares learning, innovations, and best practices with others Is willing to learn from others Performs all technical/procedural requirements of the job. Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales Education College degree preferred Skills and Knowledge Ability to maintain the hotel s standards, policies and procedures Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera Comprehension of the reservation sales process for Ritz-Carlton Ability to maintain positive and engaging relations with all inquiries Ability to overcome objections Ability to focus on details Ability to multitask and take on cross-functional tasks when required Ability to remain well organized and concentrated in high-stress situations Knowledge of Outlook and Microsoft Excel Fluency in the English language both written and spoken Knowledge of spoken Arabic is an advantage Ability to work with minimum supervision #LI-NS1</p><p></p></section>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>Description for Internal Candidates<br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales & Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include: <br>Sales & Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests. <br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately. <br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager & meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams. <br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. <br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team. <br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge <br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others <br>Is willing to learn from others <br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience <br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education <br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures <br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections <br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Same Posting Description for Internal and External Candidates<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Bahrain - Manama
<p><h4>Position summary</h4>
<p>This position reports to the director of sales and distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance sales and marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.</p>
<h4>Responsibilities</h4>
<p>The primary responsibilities of the role include:</p>
<h4>Sales & marketing</h4>
<ul>
<li>Provide administrative support for the sales executives, sales managers, director of business travel, director of (segment) sales, and director of sales and distribution.</li>
<li>Filing system must be accessible and accurate at all times.</li>
<li>Maintain a tracing system for follow-up work by the sales personnel you are assigned to.</li>
<li>Manage department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.</li>
<li>Minute meetings, transcribe and distribute to all relevant parties.</li>
<li>Retrieve and deliver departmental mail.</li>
<li>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.</li>
<li>Assist in the preparation of the hotel’s month-end report and annual budget.</li>
<li>Participate in daily sales line-up, weekly sales meeting, and other business-related meetings and functions.</li>
<li>Ensure availability and storage of sales-related collateral.</li>
</ul>
<h4>Reservations</h4>
<ul>
<li>Ensure that all reservations are handled according to Ritz-Carlton brand standards.</li>
<li>Handle reservation requests received in an accurate, complete, and timely manner.</li>
<li>Have full knowledge of FIT reservations and be able to handle ERS and wholesale reservations; assist in these areas when needed.</li>
<li>Ensure that guest and block profiles are linked to the reservation.</li>
<li>Ensure 100% accuracy of market segmentation in groups.</li>
<li>Ensure that all amendments and changes are updated in the system.</li>
<li>Note and follow up on guest preferences and special requests.</li>
<li>Monitor group activity with reservation manager, revenue manager, director of sales, and director of CCS.</li>
</ul>
<h4>Communication</h4>
<ul>
<li>Ensure that all pertinent information is provided to bookers, guests, and sales managers and all special requests are communicated to the CCS manager and front office.</li>
<li>Ensure all group requirements are entered completely and accurately.</li>
<li>Maintain confidentiality of all guest information.</li>
<li>Maintain complete knowledge of upcoming and in-house groups and communicate any necessary information.</li>
<li>Communicate status of groups – groups approaching cut-offs and full blocks to revenue manager and meeting planners.</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team.</li>
<li>Promptly, accurately, and consistently report all guest incidents and how they were solved.</li>
<li>Attend designated meetings prepared with information related to group reservations.</li>
<li>Prepare and host weekly group communication meetings with revenue, sales, and CCS.</li>
<li>Delegate groups and tasks among the group reservations team.</li>
<li>Attend resume and internal meetings in relation to events with rooms in the hotel.</li>
</ul>
<h4>Coaching and developing others</h4>
<ul>
<li>Ensure ongoing training and development of group reservation agents (wherever applicable).</li>
</ul>
<h4>Other</h4>
<ul>
<li>Perform all tasks as detailed in daily task list.</li>
<li>Process visa applications for groups.</li>
<li>Produce weekly group tracker in the absence of the group reservations supervisor.</li>
<li>Maintain the cleanliness and tidiness of the work area at all times.</li>
<li>Participate in related project teams.</li>
<li>Ensure group files are accurate and up to date.</li>
<li>Ensure accurate billings for groups.</li>
</ul>
<h4>Product knowledge</h4>
<ul>
<li>Have in-depth knowledge about room types and their features.</li>
<li>Have in-depth knowledge about restaurants, resorts, and other services offered in the hotel.</li>
<li>Be up to date on all running promotions and events in the hotel.</li>
</ul>
<h4>Revenue management knowledge</h4>
<ul>
<li>Be knowledgeable of rate structure and rate strategy.</li>
<li>Be knowledgeable of upcoming peak and need periods.</li>
<li>Have full comprehension of all Ritz-Carlton and property-specific programs, packages, and promotions.</li>
</ul>
<h4>Building relationships</h4>
<p>Eliminate insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.</p>
<ul>
<li>Treat people fairly, with dignity and respect.</li>
<li>Work to meet goals in a manner that does not disadvantage other individuals or groups.</li>
<li>Demonstrate business ethics and personal integrity, i.e., be widely trusted; be seen as a direct, truthful individual.</li>
<li>Listen and respond to others.</li>
<li>Be interested in others’ views even if they counter own views.</li>
<li>Be a team player and a leader.</li>
<li>Have ability to motivate staff and maintain a cohesive team.</li>
</ul>
<h4>Managing work execution</h4>
<p>Proactively ensure that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.</p>
<ul>
<li>Approach work with a sense of urgency and purpose.</li>
<li>Allocate time and resources effectively when faced with competing demands.</li>
<li>Overcome obstacles to accomplish challenging objectives.</li>
<li>Follow through on inquiries, requests, and complaints.</li>
<li>Work with meeting planners while they are in the hotel.</li>
</ul>
<h4>Organizational capability</h4>
<p>Proactively identify and develop talent within the organization.</p>
<ul>
<li>Approach work with a sense of urgency and purpose.</li>
<li>Allocate time and resources effectively when faced with competing demands.</li>
<li>Overcome obstacles to accomplish challenging objectives.</li>
<li>Follow through on inquiries, requests, and complaints.</li>
</ul>
<h4>Learning & applying personal expertise</h4>
<ul>
<li>Act independently to improve and increase skills and knowledge.</li>
<li>Demonstrate an awareness of personal strengths and areas for improvement.</li>
<li>Share learning, innovations, and best practices with others.</li>
<li>Be willing to learn from others.</li>
<li>Perform all technical/procedural requirements of the job.</li>
<li>Have ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.</li>
</ul>
<h4>Experience</h4>
<p>Must have a minimum of 2 years of hospitality experience at The Ritz-Carlton or another hotel company in a supervisory position. Experience should be within various hotel departments, including front desk, reservations, and sales.</p>
<h4>Education</h4>
<p>College degree preferred.</p>
<h4>Skills and knowledge</h4>
<ul>
<li>Ability to maintain the hotel’s standards, policies, and procedures.</li>
<li>Comprehension of technical and managerial applications of reservation systems including MARSHA and Opera.</li>
<li>Comprehension of the reservation sales process for Ritz-Carlton.</li>
<li>Ability to maintain positive and engaging relations with all inquiries.</li>
<li>Ability to overcome objections.</li>
<li>Ability to focus on details.</li>
<li>Ability to multitask and take on cross-functional tasks when required.</li>
<li>Ability to remain well organized and concentrated in high-stress situations.</li>
<li>Knowledge of Outlook and Microsoft Excel.</li>
<li>Fluency in the English language – both written and spoken.</li>
<li>Knowledge of spoken Arabic is an advantage.</li>
<li>Ability to work with minimum supervision.</li>
</ul>
<h4>Equal opportunity statement</h4>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. Our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Bahrain - Manama
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>This position reports to the Director of Sales and Distribution. He/she performs daily quality checks, ensures that all tasks are performed to The Ritz-Carlton standards. He/she is involved in scheduling and small projects to enhance Sales & Marketing services. Manage mini hotel inventory and ensure rate and market code accuracy in MARSHA and OPERA / Power of M. Submit reports outlining group performance for past, present, and future groups, focusing on groups past and approaching their cut-off dates. Process billing, room blocking, and other reservation tasks for groups. Ensure optimum service to bookers, guests, meeting planners, and other departments.<br>RESPONSIBILITIES<br>The primary responsibilities of the role include: <br>Sales & Marketing<br>Provide administrative support for the Sales Executives, Sales Managers, Director of Business Travel, Director of (Segment) Sales, and Director of Sales and Distribution.<br>Filing system must be accessible and accurate at all times.<br>To have a tracing system for follow-up work by the sales personnel you are assigned to.<br>Department’s policies and procedures, training and development manuals, and relevant sales and marketing reports.<br>Minute meetings, transcribe and distribute to all relevant parties.<br>Retrieve and deliver departmental mail.<br>Highest level of phone responsiveness within the department. Phone coverage must be available from 09:00 to 17:00 hours.<br>Assist in the preparation of the hotel’s month – end report and annual budget.<br>Participate in daily Sales Line-up, weekly Sales Meeting, and other business-related meetings and functions.<br>Availability and storage of sales – related collateral.<br>Reservations<br>Ensures that all reservations are handled according to Ritz Carlton Brand Standards.<br>Handles reservation requests received in an accurate, complete and timely manner.<br>Has full knowledge of FIT reservations and able to handle ERS and Wholesale reservations and assists in these areas when needed<br>Ensures that guest and blocks profiles are linked to the reservation.<br>Ensures 100% accuracy of Market Segmentation in groups<br>Ensures that all amendments and changes are updated in the system.<br>Notes and follows up on guest preferences and special requests. <br>Monitors group activity with Reservation Manager, Revenue Manager, Director of Sales and Dir of CCS.<br>Communication<br>Ensures that all pertinent information is provided to bookers, guests and sales managers and all special requests are communicated to the CCS manager and Front office.<br>Ensures all group requirements are entered completely and accurately. <br>Maintains confidentiality of all guest information.<br>Maintains complete knowledge of upcoming and in-house groups and communicates any necessary information<br>Communicates status of groups – groups approaching cut-offs and full blocks to Revenue manager & meeting planers.<br>Attends daily line-ups and communicate all challenges and successes with the rest of the team.<br>Promptly, accurately and consistently reports all guest incidents and how they were solved.<br>Attends designated meetings prepared with information related to group reservations.<br>Prepares and hosts weekly group communication meetings with Revenue/Sales/CCS<br>Delegates groups and tasks among the Group Reservations team<br>Attends Resume and Internal meetings in relation to events with rooms in the hotel<br>Coaching and Developing Others<br>Ensures ongoing training and development of Group Reservation Agents (wherever applicable)<br>Other<br>Performs all tasks as detailed in daily task list.<br>Processes visa applications for groups.<br>Produces weekly group tracker in the absence of the Group Reservations Supervisor.<br>Maintains the cleanliness and tidiness of the work area at all times.<br>Participates in related project teams. <br>Ensures group files are accurate and up to date.<br>Ensures accurate billings for groups.<br>Product Knowledge<br>Has in depth knowledge about room types and their features.<br>Has in depth knowledge about Restaurants, resorts, and other services offered in the hotel.<br>Is up to date knowledge of all running promotions and events in the hotel.<br>Revenue Management Knowledge<br>Is knowledgeable of Rate Structure and Rate Strategy.<br>Is knowledgeable of upcoming peak and need Periods.<br>Has full comprehension of all Ritz Carlton and property specific programs, packages and promotions.<br>Building Relationships<br>…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives. <br>Treats people fairly, with dignity and respect<br>Works to meet goals in a manner that does not disadvantage other individuals or groups<br>Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual<br>Listens and responds to others<br>Is interested in others’ views even if they counter own views<br>Is a team player and a leader.<br>Has ability to motivate staff and maintain a cohesive team. <br>Managing Work Execution<br>…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>Works with meeting planners while they are in the hotel.<br>ORGANIZATIONAL CAPABILITY<br>…proactively identifies and develops talent within the organization.<br>Approaches work with a sense of urgency and purpose<br>Allocates time and resources effectively when faced with competing demands<br>Overcomes obstacles to accomplish challenging objectives<br>Follows through on inquiries, requests, and complaints<br>LEARNING &APPLYING PERSONAL EXPERTISE<br>Acts independently to improve and increase skills and knowledge <br>Demonstrates an awareness of personal strengths and areas for improvement<br>Shares learning, innovations, and best practices with others <br>Is willing to learn from others <br>Performs all technical/procedural requirements of the job.<br>Has ability to train departments affected by the group reservations on the whole group reservation process and how it affects the whole hotel.<br>Experience <br>Must have a minimum of 2 years of hospitality experience at the Ritz-Carlton or another hotel company in a Supervisory position. Experience should be within various hotel departments, including Front Desk, Reservations, and Sales<br>Education <br>College degree preferred<br>Skills and Knowledge<br>Ability to maintain the hotel’s standards, policies and procedures<br>Comprehension of technical and managerial applications of Reservation systems including MARSHA and Opera<br>Comprehension of the reservation sales process for Ritz-Carlton<br>Ability to maintain positive and engaging relations with all inquiries<br>Ability to overcome objections <br>Ability to focus on details<br>Ability to multitask and take on cross-functional tasks when required<br>Ability to remain well organized and concentrated in high-stress situations<br>Knowledge of Outlook and Microsoft Excel<br>Fluency in the English language – both written and spoken<br>Knowledge of spoken Arabic is an advantage<br>Ability to work with minimum supervision<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
DHL
Bahrain - Muharraq government
<div ><font face="verdana"><p ><strong ><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p ><span > </span></p><p ><span >Would you like to become part of the world's most international company in the world?</span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p ><span > <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p ><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p ><span > </span></p><p ><strong><span ></span></strong></p><p ><strong><span >Overall Role Purpose </span></strong></p><p ><span ></span></p><p ><span >The Senior Aviation Security Manager is the designated Airline Security Postholder responsible for the development, implementation, maintenance and continuous improvement of the aviation security framework across the Middle East and Africa region. </span><span >This role ensures full compliance with all applicable National Civil Aviation Security Programmes (NCASP), ICAO Annex 17 requirements, Airline Security Programmes, IOSA Standards, ACC3 requirements and all relevant aviation security regulations issued by National Civil Aviation Authorities.</span></p><p ><span >The postholder is accountable for protecting aircraft, personnel, cargo, mail, facilities, aviation infrastructure, information and corporate reputation through effective security governance, regulatory compliance, risk management, threat intelligence, security assurance, fitness-for-duty oversight and crisis management. </span><span >The role acts as the principal liaison with Civil Aviation Authorities, Airport Authorities, Security Agencies, Law Enforcement Agencies and key stakeholders regarding all aviation security matters.</span></p><p ><span >In addition, the role provides strategic oversight for aviation security requirements relating to maintenance hangars, engineering facilities, cargo infrastructure and associated capital development projects, ensuring security principles are incorporated throughout the facility lifecycle from initial design through operational operation.</span></p><p ><strong><span ></span></strong></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Your Tasks:</span></strong></p><p ><strong>Aviation Security Governance & Regulatory Compliance</strong></p><ul ><li ><span >Act as the designated Airline Security Postholder and Aviation Security Manager.</span></li><li ><span >Maintain and administer the Airline Security Programme and all supporting security manuals, procedures and instructions.</span></li><li ><span >Ensure compliance with:</span></li><ul><li ><span >ICAO Annex 17</span></li><li ><span >ICAO Aviation Security Manual (Doc 8973)</span></li><li ><span >National Civil Aviation Security Programmes</span></li><li ><span >IOSA Security Standards</span></li><li ><span >ACC3 Requirements</span></li><li ><span >Airport Security Programmes</span></li><li ><span >Local Civil Aviation Security Regulations</span></li><li ><span >DHL Aviation Security Standards</span></li></ul><li ><span >Monitor emerging regulatory requirements and ensure timely implementation.</span></li><li ><span >Act as primary liaison with regulatory authorities on all aviation security matters.</span></li><li ><span >Manage regulatory inspections, audits and validation activities.</span></li><li ><span >Ensure effective corrective action plans are developed, implemented and monitored following audits and inspections</span></li><li ><span >Maintain aviation security approvals, certifications and authorisations required by the airline</span></li></ul><p ><strong>Security Risk Management</strong></p><ul ><li>Develop and maintain an Aviation Security Risk Management Framework.</li><li>Conduct threat, vulnerability and risk assessments across all airline operations.</li><li>Monitor geopolitical, terrorism, organised crime, insider threat and emerging security risks.</li><li>Provide risk assessments and security briefings to senior leadership.</li><li>Ensure security mitigations remain proportionate to identified threats and operational risks.</li><li>Support strategic decision-making through intelligence-led risk analysis.</li><li>Maintain security risk registers and monitor effectiveness of risk treatment plans</li></ul><p ><strong>Security Assurance & Oversight</strong></p><ul ><li ><span >Develop and manage the regional Aviation Security Audit Programme.</span></li><li ><span >Conduct security audits and inspections across all operational locations.</span></li><li ><span >Audit internal departments, service providers, cargo facilities and operational partners.</span></li><li ><span >Analyse audit findings, identify trends and implement corrective actions.</span></li><li ><span >Conduct investigations into aviation security incidents, breaches and security concerns.</span></li><li ><span >Produce regular security performance reports and management information.</span></li><li ><span >Monitor and report key security performance indicators.</span></li></ul><p ><strong>Cargo Security Management</strong></p><ul ><li ><span >Ensure compliance with ACC3 requirements and secure supply chain standards.</span></li><li ><span >Maintain effective cargo security policies, procedures and screening oversight.</span></li><li ><span >Oversee regulated agents, known consignors and contracted service providers.</span></li><li ><span >Ensure effective chain-of-custody controls throughout the cargo network.</span></li><li ><span >Conduct assessments and oversight activities relating to cargo security operations.</span></li><li ><span >Monitor emerging cargo security threats and implement appropriate controls.</span></li><li ><span >Support continued compliance with international and local cargo security regulations.</span></li></ul><p ><strong>Aircraft & Flight Operations Security</strong></p><ul ><li ><span >Ensure protection of aircraft against acts of unlawful interference.</span></li><li ><span >Oversee aircraft security checks and aircraft security searches.</span></li><li ><span >Ensure robust aircraft access control measures are maintained.</span></li><li ><span >Verify implementation of security procedures during aircraft turnaround activities.</span></li><li ><span >Provide oversight of security measures during elevated threat levels and contingency operations.</span></li><li ><span >Ensure compliance with all airline operational security requirements.</span></li></ul><p ><strong>Facility Security Design & Development</strong></p><ul ><li ><span >Act as Aviation Security representative for all aviation infrastructure projects.</span></li><li ><span >Ensure Security by Design principles are incorporated within project planning, design, construction and operational readiness activities.</span></li><li ><span >Review facility design proposals and provide security requirements for:</span></li><ul><li ><span >Maintenance Hangars</span></li><li ><span >Engineering Workshops</span></li><li ><span >Cargo Facilities</span></li><li ><span >Technical Buildings</span></li><li ><span >Training Facilities</span></li><li ><span >Warehouses and Storage Areas</span></li></ul><li ><span >Define security requirements relating to:</span></li><ul><li ><span >Perimeter Security</span></li><li ><span >Access Control Systems</span></li><li ><span >CCTV Systems</span></li><li ><span >Intrusion Detection Systems</span></li><li ><span >Security Control Rooms</span></li><li ><span >Visitor Management Systems</span></li><li ><span >Airside and Landside Segregation</span></li><li ><span >Vehicle Access Controls</span></li><li ><span >Physical Barriers and Security Lighting</span></li></ul><li ><span >Participate in design reviews and project governance meetings.</span></li><li ><span >Ensure security requirements are embedded throughout facility development and refurbishment projects.</span></li></ul><p ><strong>Construction Security Management</strong></p><ul ><li ><span >Develop and maintain construction security plans for aviation infrastructure projects.</span></li><li ><span >Conduct security risk assessments throughout all project phases.</span></li><li ><span >Implement contractor and subcontractor access management processes.</span></li><li ><span >Ensure appropriate screening, vetting and access controls are maintained for all construction personnel.</span></li><li ><span >Oversee security of construction compounds, temporary facilities and project equipment.</span></li><li ><span >Conduct inspections and audits to verify compliance with project security requirements.</span></li><li ><span >Identify and mitigate security vulnerabilities created by construction activities.</span></li></ul><p ><strong>Maintenance Hangar & Engineering Security</strong></p><ul ><li ><span >Develop and maintain security procedures for aircraft maintenance facilities and engineering operations.</span></li><li ><span >Ensure effective physical security arrangements are maintained within maintenance hangars and technical facilities.</span></li><li ><span >Oversee security measures relating to:</span></li><ul><li ><span >Aircraft Under Maintenance</span></li><li ><span >Grounded Aircraft</span></li><li ><span >Aircraft Storage Facilities</span></li><li ><span >Engineering Workshops</span></li><li ><span >Technical Records</span></li><li ><span >Tool Control Systems</span></li><li ><span >Engine Storage Areas</span></li><li ><span >Aircraft Parts Storage</span></li><li ><span >Hazardous Materials</span></li><li ><span >Dangerous Goods</span></li></ul><li ><span >Conduct periodic assessments to verify security compliance within maintenance environments.</span></li><li ><span >Ensure maintenance activities comply with applicable aviation security regulations and airline security requirements.</span></li></ul><p ><strong>Critical Asset Protection</strong></p><ul ><li ><span >Develop and implement protection strategies for high-value aviation assets.</span></li><li ><span >Ensure effective controls exist to prevent theft, sabotage, tampering or unauthorised access.</span></li><li ><span >Protect aircraft, engines, avionics, tooling, technical records and critical spare parts.</span></li><li ><span >Establish inventory protection and asset tracking controls.</span></li><li ><span >Investigate security incidents involving aviation assets and infrastructure.</span></li></ul><p ><strong>Insider Threat Management</strong></p><ul ><li ><span >Develop and maintain an Insider Threat Management Programme.</span></li><li ><span >Identify and assess insider threat risks affecting airline operations.</span></li><li ><span >Promote security awareness and reporting programmes across operational and engineering environments.</span></li><li ><span >Implement enhanced controls for personnel with access to critical infrastructure and aircraft systems.</span></li><li ><span >Coordinate insider threat mitigation activities with Human Resources, Compliance and Operational Management.</span></li></ul><p ><strong>Drug & Alcohol Programme Management</strong></p><ul ><li ><span >Develop, implement, maintain and continuously improve the Company's Drug & Alcohol Management Programme in accordance with applicable aviation regulations, company policies and industry best practice.</span></li><li ><span >Ensure compliance with all applicable Civil Aviation Authority, occupational health, employment law and corporate governance requirements relating to substance misuse prevention and fitness-for-duty programmes.</span></li><li ><span >Act as the functional owner for Drug & Alcohol governance applicable to safety-sensitive and security-sensitive personnel across airline operations, engineering, maintenance, cargo operations and aviation infrastructure activities.</span></li><li ><span >Develop, maintain and oversee procedures governing:</span></li><ul><li ><span >Pre-Employment Testing</span></li><li ><span >Random Testing</span></li><li ><span >Reasonable Cause / For-Cause Testing</span></li><li ><span >Post-Incident Testing</span></li><li ><span >Return-to-Duty Testing</span></li><li ><span >Follow-Up Testing</span></li></ul><li ><span >Ensure appropriate controls are established for employees, contractors, vendors and service providers performing safety-critical, security-critical or airside duties.</span></li><li ><span >Oversee administration of testing programmes through approved occupational health providers, medical facilities and accredited laboratories.</span></li><li ><span >Ensure contractor organisations working within maintenance hangars, engineering facilities, cargo facilities and construction projects maintain equivalent fitness-for-duty controls where contractually required.</span></li><li ><span >Monitor programme effectiveness through testing outcomes, trend analysis, audits and compliance reviews.</span></li><li ><span >Coordinate investigations relating to suspected substance misuse where aviation safety, security or operational integrity may be affected.</span></li><li ><span >Support incident investigations where drug or alcohol impairment may be considered a contributing factor.</span></li><li ><span >Maintain strict confidentiality, data protection and medical privacy requirements relating to testing records and programme administration.</span></li><li ><span >Promote employee awareness programmes supporting fitness-for-duty, personal accountability and responsible workplace behaviours.</span></li><li ><span >Coordinate programme implementation and governance with Human Resources, Occupational Health, Legal, Compliance, Safety and Operational Management functions.</span></li><li ><span >Provide management reporting on programme performance, regulatory compliance, trends, risks and corrective actions.</span></li><li ><span >Ensure programme requirements are incorporated within aviation security audits, contractor assurance activities and operational compliance reviews.</span></li></ul><p ><strong>Security Technology & Systems Management</strong></p><ul ><li ><span >Oversee aviation security technology and system performance across operational facilities.</span></li><li ><span >Define standards for aviation security systems.</span></li><li ><span >Support procurement, acceptance testing and implementation of security technologies.</span></li><li ><span >Ensure effective operation of:</span></li><ul><li ><span >CCTV Systems</span></li><li ><span >Access Control Systems</span></li><li ><span >Alarm Monitoring Systems</span></li><li ><span >Visitor Management Systems</span></li><li ><span >Biometric Access Solutions</span></li><li ><span >Vehicle Access Control Systems</span></li><li ><span >Integrated Security Platforms</span></li></ul><li ><span >Ensure security technology remains compliant, reliable and operationally effective.</span></li></ul><p ><strong>Critical Infrastructure Protection & Resilience</strong></p><ul ><li ><span >Identify and assess risks affecting critical aviation infrastructure.</span></li><li ><span >Develop security protection strategies for facilities, utilities and operational systems.</span></li><li ><span >Support business continuity and operational resilience planning.</span></li><li ><span >Participate in emergency planning and contingency exercises.</span></li><li ><span >Develop contingency plans for security incidents affecting critical facilities.</span></li><li ><span >Ensure security considerations are embedded within crisis management frameworks.</span></li></ul><p ><strong>Security Training & Security Culture</strong></p><ul ><li ><span >Develop and maintain aviation security training programmes.</span></li><li ><span >Ensure personnel complete all regulatory and recurrent training requirements.</span></li><li ><span >Deliver security awareness and threat awareness programmes.</span></li><li ><span >Promote a positive and proactive security culture throughout the business.</span></li><li ><span >Monitor training effectiveness and competency compliance.</span></li><li ><span >Maintain training records and regulatory evidence.</span></li></ul><p ><strong>Crisis Management & Emergency Response</strong></p><ul ><li ><span >Act as Security Lead during security incidents and emergency situations.</span></li><li ><span >Support corporate crisis management and emergency response activities.</span></li><li ><span >Develop aviation security contingency plans.</span></li><li ><span >Participate in emergency exercises and operational resilience testing.</span></li><li ><span >Coordinate with authorities during incidents involving aviation security.</span></li><li ><span >Ensure lessons learned and corrective actions are implemented following incidents and exercises.</span></li></ul><p ><strong>Cyber Security Interface</strong></p><ul ><li ><span >Support protection of aviation operations from cyber-enabled threats that may impact physical security.</span></li><li ><span >Coordinate with Information Security teams regarding aviation-critical systems.</span></li><li ><span >Assess cyber-physical vulnerabilities affecting operational facilities and infrastructure.</span></li><li ><span >Support implementation of aviation security requirements relating to cyber resilience.</span></li></ul><p ><strong>Contractor & Supplier Security Management</strong></p><ul ><li ><span >Oversee security performance of contracted security providers.</span></li><li ><span >Conduct supplier security assessments and audits.</span></li><li ><span >Ensure security requirements are incorporated into procurement and contract management processes.</span></li><li ><span >Monitor service provider performance against security standards and contractual obligations.</span></li><li ><span >Ensure corrective actions are implemented where required.</span></li></ul><p ><strong>Leadership</strong></p><ul ><li ><span >Lead and develop the Aviation Security function across the region.</span></li><li ><span >Provide strategic direction for aviation security governance and compliance.</span></li><li ><span >Establish security objectives, plans, budgets and performance measures.</span></li><li ><span >Lead security personnel, service providers and specialist contractors.</span></li><li ><span >Drive continuous improvement and operational excellence.</span></li><li ><span >Promote a positive security culture across all business functions.</span></li><li ><span >Champion a culture of fitness-for-duty, personal accountability and operational excellence across all operational, engineering, maintenance, contractor and support functions.</span></li><li ><span >Act as executive security advisor on aviation infrastructure and development projects.</span></li><li ><span >Ensure security requirements are integrated into future facility expansion and capital investment programmes.</span></li><li ><span >Maintain effective relationships with senior stakeholders, regulators and security authorities.</span></li></ul><p ><strong>Key Performance Indicators</strong></p><ul ><li ><span >Zero significant aviation security regulatory findings.</span></li><li ><span >Successful completion of all Civil Aviation Authority inspections and audits.</span></li><li ><span >100% completion of planned aviation security audits.</span></li><li ><span >Closure of audit findings within agreed timescales.</span></li><li ><span >Security training compliance above 98%.</span></li><li ><span >Successful maintenance of ACC3 and security programme approvals.</span></li><li ><span >Completion of security risk assessments to plan.</span></li><li ><span >Reduction of recurring security findings and security-related incidents.</span></li><li ><span >Effective implementation of construction and infrastructure security programmes.</span></li><li ><span >Successful commissioning and protection of maintenance hangar facilities.</span></li><li ><span >Positive performance during emergency exercises and security incidents.</span></li><li ><span >100% compliance with approved Drug & Alcohol testing programme requirements.</span></li><li ><span >Successful completion of Drug & Alcohol programme audits and regulatory reviews.</span></li><li ><span >Timely completion of post-incident, return-to-duty and reasonable-cause testing requirements.</span></li><li ><span >Full contractor compliance with fitness-for-duty and substance misuse prevention requirements.</span></li><li ><span >Effective closure of all Drug & Alcohol programme findings and corrective actions.</span></li></ul><p ><span ></span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Your Profile:</span></strong><span ></span></p><p ><strong><span >Essential</span></strong></p><ul ><li><span >Minimum 10 years aviation security experience.</span></li><li><span >Minimum 5 years management experience within airline, airport, cargo, military aviation or aviation support environments.</span></li><li><span >Extensive knowledge of:</span></li><li><span >ICAO Annex 17</span></li><li><span >ICAO Aviation Security Manual (Doc 8973)</span></li><li><span >IOSA Security Standards</span></li><li><span >ACC3 Requirements</span></li><li><span >National Civil Aviation Security Programmes</span></li><li><span >Air Cargo Security Regulations</span></li><li><span >Security Risk Management Principles</span></li><li><span >Experience managing aviation security audits, inspections and regulatory oversight programmes.</span></li><li><span >Experience conducting investigations and aviation security risk assessments.</span></li><li><span >Experience managing or overseeing Drug & Alcohol programmes within aviation, transportation, logistics, engineering or other safety-critical industries.</span></li><li><span >Knowledge of fitness-for-duty principles, substance misuse prevention programmes and associated governance requirements.</span></li><li><span >Experience conducting investigations relating to employee conduct, security breaches or fitness-for-duty concerns.</span></li><li><span >Strong leadership, stakeholder management and communication skills.</span></li><li><span >Experience managing security contracts, service providers and outsourced security operations.</span></li></ul><div><span ><br></span></div><p ><strong><span >Preferred</span></strong></p><ul ><li><span >ICAO Professional Manager Aviation Security (PM AvSec).</span></li><li><span >IATA Aviation Security Management Qualification.</span></li><li><span >Certified Protection Professional (CPP).</span></li><li><span >Physical Security Professional (PSP).</span></li><li><span >Security Risk Management Qualification.</span></li><li><span >Project Management Qualification (PMP, PRINCE2 or equivalent).</span></li><li><span >Experience supporting aviation infrastructure development projects.</span></li><li><span >Experience with maintenance hangars, MRO facilities or airport infrastructure programmes.</span></li><li><span >Knowledge of Crime Prevention Through Environmental Design (CPTED).</span></li><li><span >Experience implementing enterprise security technology systems within aviation environments.</span></li></ul><p ><span ></span></p><p class="MsoListParagraph" ><span ></span></p><p ><strong><span ><br></span></strong></p><p ><strong><span >Our Offer:</span></strong></p><p ></p><ul><li><span >Strong career support in an international environment.</span></li><li><span >Great culture and colleagues.</span></li><li><span >Multifarious benefit programm.</span></li></ul><p class="MsoNoSpacing" ><span ></span></p><p ><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p ><span > </span></p><p ><strong><span >We look forward to receiving your application!</span></strong></p><br class="Apple-interchange-newline"></font></div><br><br>