Jobs For Faculty Of Commerce Graduates English in Bahrain
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p>The Roaming Products and Services Consultant is accountable for shaping and accelerating the commercial performance of Zain Bahrain's roaming connectivity portfolio, covering Zain Roaming Passes and roaming eSIM products. The role provides strategic and hands-on support across proposition design, pricing, market coverage, digital acquisition, customer journeys, partnerships, performance analytics and go-to-market execution. The Consultant will work closely with Consumer Products and Services, Wholesale, Digital, Technology, CVM, Marcom, Customer Care, Finance and relevant external partners to grow revenue and profitability, improve customer experience and establish a differentiated and scalable travel connectivity proposition. This is a temporary, project-based consultancy position.</p><p><b>What We Need From You</b></p><ul><li>Develop and maintain an integrated strategy and product roadmap for Zain Roaming Passes and eSIM roaming products aligned with consumer priorities and travel trends.</li><li>Define clear market positioning, target segments and roles for each proposition, minimizing overlap and maximizing cross-sell across the portfolio.</li><li>Own commercial performance reviews covering revenue, gross margin, activations, active users, conversion, repeat purchase, ARPU and customer acquisition cost.</li><li>Prepare annual business plans, forecasts, budgets and commercial targets and recommend corrective actions when performance is below plan.</li><li>Design and continuously optimize roaming passes and eSIM propositions, including pricing, allowances, validity, destinations, coverage and promotional mechanics.</li><li>Conduct competitor, market and international benchmarking across mobile roaming, travel eSIM and digital travel services to identify growth opportunities.</li><li>Work with Wholesale Roaming, Finance and partners to assess costs, improve margins and support the optimization of commercial terms.</li><li>Develop market-prioritization models based on travel volumes, customer demand, wholesale cost, competitive intensity and revenue potential.</li><li>Lead go-to-market planning for launches, enhancements and campaigns, ensuring readiness across communications, channels, systems, support and customer terms.</li><li>Develop digital acquisition and conversion plans across the Zain App, websites, paid media, social channels, CRM and other channels.</li><li>Design and optimize end-to-end customer journeys, including discovery, purchase, eSIM installation, activation, payment, usage monitoring, renewal and support.</li><li>Identify operational and customer pain points and coordinate with Technology, Digital, Customer Care and vendors to resolve them within agreed timelines.</li><li>Develop lifecycle and contextual engagement journeys, including pre-travel recommendations, arrival triggers, allowance alerts, renewal, cross-sell and win-back campaigns.</li><li>Establish dashboards and recurring performance reports, providing management with actionable insights, risks, opportunities and recommendations.</li><li>Analyze product, market and customer cohorts to improve conversion, usage, retention, repeat purchase, revenue and profitability.</li><li>Support the development and management of strategic partnerships with airlines, airports, travel platforms, insurers, payment providers and lifestyle partners.</li><li>Monitor service performance and key operational KPIs, including provisioning, payment success, activation success, service availability, complaints and SLA adherence.</li><li>Ensure products, campaigns and customer communications comply with regulatory, legal, data privacy, fraud-control and internal governance requirements.</li><li>Transfer knowledge, document processes and provide guidance to internal teams, while performing other related assignments requested by Senior Management.</li></ul><p><b>Education and Experience</b></p><ul><li>Bachelor's degree in Business Administration, Marketing, Telecommunications, Finance, Economics or a relevant field. A Master's degree, MBA, or certification in product management, digital commerce or telecom roaming is an advantage.</li><li>8 to 10 years of experience in telecom, roaming, digital products, eSIM, product management or commercial strategy.</li><li>Demonstrated experience managing or advising on roaming propositions, digital travel products, international eSIM or adjacent connectivity services.</li><li>Proven track record in product commercialization, pricing, business cases, revenue and margin optimization, go-to-market execution and cross-functional delivery.</li></ul><p>Skills and Knowledge</p><ul><li>Strong knowledge of retail and wholesale roaming economics, roaming passes, eSIM and digital connectivity business models.</li><li>Commercial and financial acumen, including pricing, forecasting, profitability analysis and business-case development.</li><li>Strong analytical skills and proficiency in dashboards, BI tools and performance reporting.</li><li>Knowledge of digital commerce, customer journeys, product management and go-to-market practices.</li><li>Excellent stakeholder management, negotiation, presentation and influencing skills, with the ability to work independently and drive outcomes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>
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About the Role <br> <p><span>The Roaming Products and Services Consultant is accountable for shaping and accelerating the commercial performance of Zain Bahrain's roaming connectivity portfolio, covering Zain Roaming Passes and roaming eSIM products. The role provides strategic and hands-on support across proposition design, pricing, market coverage, digital acquisition, customer journeys, partnerships, performance analytics and go-to-market execution. The Consultant will work closely with Consumer Products and Services, Wholesale, Digital, Technology, CVM, Marcom, Customer Care, Finance and relevant external partners to grow revenue and profitability, improve customer experience and establish a differentiated and scalable travel connectivity proposition.</span></p><br><p>This is a temporary, project-based consultancy position.</p><br> <br> <br><br> What We Need From You <br> <ul><li><p><span>Develop and maintain an integrated strategy and product roadmap for Zain Roaming Passes and eSIM roaming products aligned with consumer priorities and travel trends.</span></p><br></li><li><p><span>Define clear market positioning, target segments and roles for each proposition, minimizing overlap and maximizing cross-sell across the portfolio.</span></p><br></li><li><p><span>Own commercial performance reviews covering revenue, gross margin, activations, active users, conversion, repeat purchase, ARPU and customer acquisition cost.</span></p><br></li><li><p><span>Prepare annual business plans, forecasts, budgets and commercial targets and recommend corrective actions when performance is below plan.</span></p><br></li><li><p><span>Design and continuously optimize roaming passes and eSIM propositions, including pricing, allowances, validity, destinations, coverage and promotional mechanics.</span></p><br></li><li><p><span>Conduct competitor, market and international benchmarking across mobile roaming, travel eSIM and digital travel services to identify growth opportunities.</span></p><br></li><li><p><span>Work with Wholesale Roaming, Finance and partners to assess costs, improve margins and support the optimization of commercial terms.</span></p><br></li><li><p><span>Develop market-prioritization models based on travel volumes, customer demand, wholesale cost, competitive intensity and revenue potential.</span></p><br></li><li><p><span>Lead go-to-market planning for launches, enhancements and campaigns, ensuring readiness across communications, channels, systems, support and customer terms.</span></p><br></li><li><p><span>Develop digital acquisition and conversion plans across the Zain App, websites, paid media, social channels, CRM and other channels.</span></p><br></li><li><p><span>Design and optimize end-to-end customer journeys, including discovery, purchase, eSIM installation, activation, payment, usage monitoring, renewal and support.</span></p><br></li><li><p><span>Identify operational and customer pain points and coordinate with Technology, Digital, Customer Care and vendors to resolve them within agreed timelines.</span></p><br></li><li><p><span>Develop lifecycle and contextual engagement journeys, including pre-travel recommendations, arrival triggers, allowance alerts, renewal, cross-sell and win-back campaigns.</span></p><br></li><li><p><span>Establish dashboards and recurring performance reports, providing management with actionable insights, risks, opportunities and recommendations.</span></p><br></li><li><p><span>Analyze product, market and customer cohorts to improve conversion, usage, retention, repeat purchase, revenue and profitability.</span></p><br></li><li><p><span>Support the development and management of strategic partnerships with airlines, airports, travel platforms, insurers, payment providers and lifestyle partners.</span></p><br></li><li><p><span>Monitor service performance and key operational KPIs, including provisioning, payment success, activation success, service availability, complaints and SLA adherence.</span></p><br></li><li><p><span>Ensure products, campaigns and customer communications comply with regulatory, legal, data privacy, fraud-control and internal governance requirements.</span></p><br></li><li><p><span>Transfer knowledge, document processes and provide guidance to internal teams, while performing other related assignments requested by Senior Management.</span></p><br></li></ul> <br> <br><br> Education and Experience <br> <ul><li><p><span>Bachelor's degree in Business Administration, Marketing, Telecommunications, Finance, Economics or a relevant field. A Master's degree, MBA, or certification in product management, digital commerce or telecom roaming is an advantage.</span></p><br></li><li><p><span>8 to 10 years of experience in telecom, roaming, digital products, eSIM, product management or commercial strategy.</span></p><br></li><li><p><span>Demonstrated experience managing or advising on roaming propositions, digital travel products, international eSIM or adjacent connectivity services.</span></p><br></li><li><p><span>Proven track record in product commercialization, pricing, business cases, revenue and margin optimization, go-to-market execution and cross-functional delivery.</span></p><br></li></ul> <br> <br><br> Skills and Knowledge <br> <ul><li><p><span>Strong knowledge of retail and wholesale roaming economics, roaming passes, eSIM and digital connectivity business models.</span></p><br></li><li><p><span>Commercial and financial acumen, including pricing, forecasting, profitability analysis and business-case development.</span></p><br></li><li><p><span>Strong analytical skills and proficiency in dashboards, BI tools and performance reporting.</span></p><br></li><li><p><span>Knowledge of digital commerce, customer journeys, product management and go-to-market practices.</span></p><br></li><li><p><span>Excellent stakeholder management, negotiation, presentation and influencing skills, with the ability to work independently and drive outcomes.</span></p><br></li></ul> <br> <br><br> Equal Employment Opportunity Statement <br> <p>We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.</p><br> <br> <br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Summary The Government Relations Executive is responsible for managing and maintaining relationships with governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports business continuity and expansion, and acts as the primary liaison between the Company and external stakeholders.</p><p>What's On Your Plate?</p><p>Serve as the Government Relations focal point for both the tMart and Logistics verticals in Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor, and governmental affairs matters, while ensuring compliance with applicable laws and supporting the expansion and day-to-day operations of both businesses.</p><p>Manage and support the establishment, licensing, renewal, and ongoing regulatory requirements for all tMart stores, Logistics operations, riders, vehicles, and related facilities, ensuring uninterrupted business operations and compliance with all relevant governmental requirements.</p><p>Handle correspondence, responses to requests, and coordinate with the Ministry of Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law enforcement authorities in relation to incidents, accidents, investigations, and official inquiries involving employees, riders, 3PL partners, or customers, and represent the Company before such authorities when required.</p><p>Manage the renewal and maintenance of all corporate licenses and official registrations, including Commercial Registration (CR), Trade License, Chamber of Commerce membership, import licenses, municipality licenses, and any other regulatory permits required for the Company's operations.</p><p>Oversee all activities on the LMRA portal, including new work visa applications, renewals, cancellations, amendments, and business visa processing.</p><p>Coordinate the issuance and renewal of employees CPR cards, liaising with the relevant government authorities and municipalities to obtain address certificates and advertising permits where required.</p><p>Administer all GOSI-related processes, including employee registration and deregistration, annual salary updates, work injury reporting, and resolving discrepancies related to employee records and invoices.</p><p>Handle the end-to-end process for employees driving licenses, including document preparation, online appointment scheduling, and coordination with the Ministry of Interior until issuance or renewal is completed.</p><p>Manage the Tamkeen portal by registering employees, identifying and applying for eligible support programs, submitting required company documentation, and following up on approvals, invoices, and reimbursements.</p><p>Coordinate the issuance of family visit visas and business visit visas through the NPRA portal, ensuring compliance with all applicable regulations and requirements.</p><p>Process and renew health certificates and other employee-related approvals with the Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant authorities.</p><p>Liaise with internal departments to obtain regulatory approvals and permits for campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other competent authorities.</p><p>Support customs clearance activities and coordinate with the relevant authorities for import and export requirements whenever applicable.</p><p>Lead the licensing and establishment process for new branches and locations, obtaining all required approvals and permits from the Ministry of Industry, municipalities, Civil Defense Authority, Ministry of Health, Ministry of Transportation and Telecommunications, and other regulatory bodies.</p><p>Handle customer complaints filed before the Consumer Protection Authority and other governmental entities, represent the Company during meetings and hearings, and coordinate with internal stakeholders to achieve amicable resolutions.</p><p>Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents before the competent authorities, embassies, and public notaries whenever required.</p><p>Represent the Company before public notaries and relevant authorities in connection with POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and other corporate governance matters.</p><p>Coordinate with sponsors, authorized signatories, shareholders, and senior management to facilitate their attendance before government authorities whenever required.</p><p>Obtain all required governmental approvals and permits related to Corporate Social Responsibility (CSR) initiatives and community engagement activities.</p><p>Monitor regulatory developments and governmental procedural changes and proactively inform the Legal and relevant business teams of any changes that may impact the Company's operations.</p><p>Manage all Traffic Directorate related processes, including vehicle registrations, registration book renewals, advertising permits, driving licenses, and any other requirements relating to riders and 3PL partners.</p><p>Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by governmental entities, including the Traffic Directorate, municipalities, Ministry of Health, and other competent authorities.</p><p>Handle the filing, registration, renewal, and protection of trademarks, trade names, logos, and intellectual property rights, and coordinate with the Trademark Authority and relevant authorities for their use in campaigns and advertising activities.</p><p>Represent the Company before governmental authorities and regulatory bodies and act as the primary point of contact for all external governmental affairs matters in Bahrain.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree</li><li>Minimum of 5 years experience</li><li>Time Management Skills</li><li>Customer Service Skills</li><li>Organizing Skills</li><li>Fluent in both languages Arabic and English</li><li>Communication skills (Written and Verbal)</li><li>Excel Skills</li></ul><p></p></section>
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<p><strong>Some careers shine brighter than others.</strong></p><br><br><p>If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further</p><br><br><br><p>HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.</p><br><br><br><p>We are seeking an ambitious Bahraini national to work as part of the Bahrain CIB Coverage team.</p><br><br><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Provide frontline over the counter service for corporate customers including addressing queries, handling documents with appropriate authorisation checks, routing queries and documents to the right HSBC teams internally and sharing of documents/instruments with authorized client representatives.</li><li>Manage Corporate Counter activities, including liaising with company representatives over the counter.</li><li>Act as the first point of contact for customers at the corporate counter.</li><li>Answer customer/accounts department queries and guide customers to the relevant HSBC department as required; share relevant RM/team information internally as needed.</li><li>Receive customer requests over the counter and accept documents after completing preliminary checks.</li><li>Perform preliminary checks prior to receiving documents, using HSBC systems for CIB for Corporate, GPS and GTS transactions.</li><li>Perform authorisation checks and release ready items (documents/cheques/cheque books/trade documents/trade guarantees and other ready documents).</li><li>Obtain relevant approvals in exception scenarios.</li><li>Provide counter back-up for the Trade counter during leave periods.</li></ul><br><br><p><strong>To be successful in the role, you should meet the following requirements:</strong></p><br><br><ul><li>Experience in customer-facing operations/service (counter or branch-style environment).</li><li>Attention to detail for preliminary checks and authorisation/signature validation.</li><li>Ability to manage customer queries and route requests to the correct internal teams.</li><li>Sound judgement to escalate and obtain approvals for exceptions (e.g., unauthorised messenger, signature mismatch).</li><li>Organised approach to handling documents and managing multiple requests.</li><li>Ability to handle documents and communicate with clients in English and Arabic</li><li>Ability to work collaboratively across teams, communicate clearly with diverse customer representatives, and ensure fair, consistent service.</li><li>Support colleagues through back-up coverage and share relevant information responsibly to help teams succeed together.</li></ul><br><br><p><strong>You’ll achieve more at HSBC.</strong></p><br><br><br><br><p>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.</p><br><br><p>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5">
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Bahrain </div>
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<span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction & Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket & SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base & Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience & Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance & Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email & chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer & Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>What s On Your Plate?</strong></p>
<ul>
<li>Identify and acquire new restaurant and retail partners through field sales, cold calling, and networking</li>
<li>Generate and qualify leads through research, outreach, referrals, and market mapping to build a strong sales pipeline</li>
<li>Present talabat s value proposition and negotiate commercial agreements</li>
<li>Onboard new partners and ensure a smooth integration into the platform</li>
<li>Maintain strong relationships with partners to drive long-term collaboration</li>
<li>Meet and exceed monthly sales targets and KPIs</li>
<li>Conduct market research to identify new opportunities and competitive insights</li>
<li>Collaborate with internal teams (account management, marketing, operations) to ensure partner success</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>What Did We Order?</strong></p>
<ul>
<li>Bachelor s degree in Business, Marketing, or a related field.</li>
<li>1 3 years of experience in field sales, preferably in e-commerce, FMCG, or technology startups.</li>
<li>Proven track record of meeting or exceeding sales targets.</li>
<li>Strong communication, negotiation, and interpersonal skills.</li>
<li>Self-motivated with a results-driven approach.</li>
<li>Proficiency in Microsoft Office and CRM systems is a plus (e.g., Salesforce).</li>
<li>Fluency in English.</li>
<li>A valid driving license is mandatory.</li>
</ul><p></p></section>
<div ><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</span></strong><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Would you like to become part of the world's most international company in the world?</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > <br>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express <br> </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Overall Role Purpose </span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >The Director Employee Relations MENA will lead and manage Labor Relations, Human Rights and HR Compliance matters across the region, to design Employee Relations strategy, conceptualize and deliver fair, respectful, diverse and high impact solutions to enable Business Managers to deal with Employee Relations issues effectively, increase employee engagement and productivity in line with business needs, HR strategy and industry best practices.</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ><br></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Your Tasks:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >General:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Ensuring that all countries in MENA know and follow the DHL Employee Relations standards</span></li><li><span >Proactive contribution to short-term and medium-term Employee Relations strategies in regional context at scale with key internal partners</span></li><li><span >Own and coordinate Employee Relations reporting across Labor Relations, Human Rights and HR Compliance topics, ensuring timely and accurate escalation and reporting to regional and global stakeholders.</span></li><li><span >Informing and aligning with Global Employee Relations on relevant Employee Relations issues and developments in MENA</span></li><li><span >Implementing and driving global and regional Employee Relations projects, targets and strategy</span></li><li><span >Advising managers and HR in practices and strategies for managing employee relations, including human rights, topics</span></li><li><span >Support in mitigating and solving Employee Relations disputes</span></li><li><span >Liaising and collaborating with the DHL Express Compliance function and Global Employee Relations on human rights and compliance topics</span></li><li><span >Promote a culture of fairness, respect, inclusion, ethical conduct and compliance throughout the region.</span></li></ul><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Labor Relations:</span></strong><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Ensuring early Labor Relations risk notifications to Global Employee Relations and to MENA Management Board</span></li><li><span >Observing relevant political and legal Labor Relations developments and trends in the region and potential impact</span></li><li><span >Following up on CLA negotiations and keeping EXP ER Calendar for region up to date</span></li><li><span >Aligning and giving guidance on local labor Relations issues with/to countries and mitigating Labor Relations Risks</span></li><li><span >Working together and managing the relationship with the trade unions in Bahrain</span></li></ul><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Human Rights:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Ensuring human rights compliance in MENA, exploring and designing ways to further embed respect for Human Rights within the business, e.g., by including human rights in functional/operational policies and processes.</span></li><li><span >Managing Human Rights related complaints, grievances and investigations in alignment with global governance requirements and drive continuous improvements</span></li><li><span >Investigating human rights cases which involve senior managers. Train investigators in the region and maintain investigator capability across the region.</span></li><li><span >Coordinating and giving ER trainings, e.g. ‘Preventing discrimination and harassment at the workplace”,<span> <span> </span></span>‘Building a GreatER DHL’ and the ‘Workplace Investigator Program’</span></li><li><span >Developing and driving effective Human Rights awareness campaigns across the region</span></li><li><span >Conducting Putting Our People First / Human Rights Reviews in countries to ensure compliance with DHL’s internal and external Employee Relations standards</span></li><li><span >Supporting responses to customers, investors and regulatory Human Rights information requests and assessments.</span></li></ul><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >HR Compliance:</span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Managing the conflict of interest (CoI) process and awareness activities across MENA, including managing related Compliance cases</span></li><li><span >Providing governance and oversight for CoI cases</span></li><li><span >Governing applicant and employee screening processes in accordance with DHL standards</span></li><li><span >Managing and coordinating the regional HR CRISP audit and designing actions to continuously improve regional CRISP compliance</span></li><li><span >Assessing and monitoring closure of TOP3 HR Audit Findings and other ER-related remediation activities.</span></li><li><span >Monitoring completion of mandatory HR and compliance-related training across the region</span></li><li><span >Supporting compliance with employees and applicant data privacy and data protection requirements</span></li><li><span >Driving continuous improvement of HR compliance processes, controls and governance standards.</span></li></ul><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Delivery, sans-serif"><span ><br></span></font></div><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span ></span></strong></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Your Profile:</span></strong><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Minimum 8 years of experience in the area of Employee Relations / Labor Law<span> </span></span></li><li><span >Master’s degree in law, master’s degree in HR or Sustainability or equivalent</span></li><li><span >Certification as social auditor, e.g. SMETA, beneficial</span></li><li><span >Profound knowledge of Labor relations and Human Rights</span></li><li><span >Experience in handling workplace grievances.</span></li><li><span >Excellent communication and advising skills</span></li><li><span >Strong interpersonal skills and relationship building ability and experience in interacting with senior management</span></li><li><span >Ability to effectively solve problems and make decisions</span></li><li><span >Cross-cultural competence and problem-solving ability</span></li><li><span >Project management expertise</span></li><li><span >A global mind-set and a positive, collaborative spirit</span></li><li><span >International experience</span></li><li><span >Audit skills</span></li><li><span >Fluent in English, further language(s) beneficial.</span></li></ul><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font face="Delivery, sans-serif"><span ><br></span></font></div><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 9pt; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >Our Offer:</span></strong></p><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"></p><ul lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li><span >Strong career support in an international environment.</span></li><li><span >Great culture and colleagues.</span></li><li><span >Multifarious benefit program.</span></li></ul><p class="MsoNoSpacing" lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span ></span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span >Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span > </span></p><p lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; orphans: 2; text-indent: 0px; text-transform: none; vertical-align: middle; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><strong><span >We look forward to receiving your application!</span></strong></p></div>
<p>Identify and acquire new restaurant partners through cold calls, field visits, and networking.</p><p>Build and maintain a strong sales pipeline to achieve monthly and quarterly sales targets.</p><p>Present Talabat s value proposition, negotiate contracts, and close partnership agreements.</p><p>Ensure a smooth onboarding process for partners, coordinating with internal teams to activate listings.</p><p>Encourage clients/ restaurants to upload pictures of their menu on Talabat.</p><p>Implement promotions, coupons, and vouchers to boost and generate sales growth.</p><p>Collect market intelligence and competitor activity to refine sales strategies.</p><p>Maintain accurate records of all sales activities and client interactions using CRM tools.</p><p>Provide feedback from partners to help improve our platform and services.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>1-3 years of experience in field sales, preferably in e-commerce, FMCG, or technology startups.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a results-driven approach.</li><li>Proficiency in Microsoft Office and CRM systems is a plus (e.g., Salesforce).</li><li>Fluency in English & Arabic.</li><li>A valid driving license is must.</li></ul>
<p>Identify and acquire new restaurant partners through cold calls, field visits, and networking. Build and maintain a strong sales pipeline to achieve monthly and quarterly sales targets. Present Talabat s value proposition, negotiate contracts, and close partnership agreements. Ensure a smooth onboarding process for partners, coordinating with internal teams to activate listings. Encourage clients/ restaurants to upload pictures of their menu on Talabat. Implement promotions, coupons, and vouchers to boost and generate sales growth. Collect market intelligence and competitor activity to refine sales strategies. Maintain accurate records of all sales activities and client interactions using CRM tools. Provide feedback from partners to help improve our platform and services.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>1-3 years of experience in field sales, preferably in e-commerce, FMCG, or technology startups.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a results-driven approach.</li><li>Proficiency in Microsoft Office and CRM systems is a plus (e.g., Salesforce).</li><li>Fluency in English & Arabic.</li><li>A valid driving license is must.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Identify and acquire new restaurant partners through cold calls, field visits, and networking. Build and maintain a strong sales pipeline to achieve monthly and quarterly sales targets. Present Talabat s value proposition, negotiate contracts, and close partnership agreements. Ensure a smooth onboarding process for partners, coordinating with internal teams to activate listings. Encourage clients/ restaurants to upload pictures of their menu on Talabat. Implement promotions, coupons, and vouchers to boost and generate sales growth. Collect market intelligence and competitor activity to refine sales strategies. Maintain accurate records of all sales activities and client interactions using CRM tools. Provide feedback from partners to help improve our platform and services.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business, Marketing, or a related field.</li><li>1-3 years of experience in field sales, preferably in e-commerce, FMCG, or technology startups.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a results-driven approach.</li><li>Proficiency in Microsoft Office and CRM systems is a plus (e.g., Salesforce).</li><li>Fluency in English & Arabic.</li><li>A valid driving license is must.</li></ul><p></p></section>
<h2 class="h5">Job description</h2>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>Job Description</p><br><ul><li>Identify and acquire new restaurant partners through cold calls, field visits, and networking.</li><li>Build and maintain a strong sales pipeline to achieve monthly and quarterly sales targets.</li><li>Present Talabat’s value proposition, negotiate contracts, and close partnership agreements.</li><li>Ensure a smooth onboarding process for partners, coordinating with internal teams to activate listings.</li><li>Encourage clients/ restaurants to upload pictures of their menu on Talabat.</li><li>Implement promotions, coupons, and vouchers to boost and generate sales growth.</li><li>Collect market intelligence and competitor activity to refine sales strategies.</li><li>Maintain accurate records of all sales activities and client interactions using CRM tools.</li><li>Provide feedback from partners to help improve our platform and services.</li></ul><br>Qualifications<br><p>Qualifications</p><br><ul><li>Bachelor’s degree in Business, Marketing, or a related field.</li><li>1–3 years of experience in field sales, preferably in e-commerce, FMCG, or technology startups.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Self-motivated with a results-driven approach.</li><li>Proficiency in Microsoft Office and CRM systems is a plus (e.g., Salesforce).</li><li>Fluency in English & Arabic.</li><li>A valid driving license is must.</li></ul><br><br> </div>
<p>When you think of food delivery in the MENA region, we d be pretty surprised if talabat didn t pop into your mind first! Since delivering our first order in Kuwait in 2004, we ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce. As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart We re looking for Store Leadership to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders</p><p>Manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, )</p><p>Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assess the inventory and issue orders based on the input and assessment of demand planner plus physical stock assessment</p><p>Inventory management: Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count based on the agreed schedule</p><p>Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies & SOP</p><p>Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</p><p>Monitoring fulfillment processes and recommend improvements to increase productivity and profits.</p><p><strong>Desired Candidate Profile</strong></p><p>You have at least 3-5 years of experience in supermarket or restaurant</p><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><p>Good communication skills, and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills.</p><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><p>Ensuring implementation of actions pertinent to store-related shrinkages</p><p>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</p>
<p>The SR Marketing Specialist provides hands-on tactical support for the execution of marketing plans and campaigns, ensuring marketing activities are delivered efficiently across the company's digital and offline channels.</p> <p>Key responsibilities: </p> <p> </p> <p> <strong>1- Campaign Execution Support:</strong> </p> <p>- Support the execution of marketing campaigns across digital and offline channels.</p> <p>- Coordinate campaign assets and ensure timely delivery to relevant teams.</p> <p>- Track campaign timelines and flag delays to the Marketing Manager.</p> <p>- Support the setup and monitoring of digital marketing campaigns.</p> <p>Assist with the localization of campaign materials for different markets.</p> <p> </p> <p> <strong>2- Content & Channel Coordination:</strong> </p> <p>- Coordinate with Creative and Social Media teams on content requirements.</p> <p>- Support the scheduling and publishing of marketing content.</p> <p>- Ensure campaign materials align with brand guidelines.</p> <p>- Assist in coordinating marketing activities with Retail Operations.</p> <p> </p> <p> <strong>3- Market Research Support:</strong> </p> <p>- Support market and competitor research activities.</p> <p>- Compile data on customer trends and campaign performance.</p> <p>- Assist in preparing insight summaries for the Marketing Manager.</p> <p> </p> <p>4- <strong>Reporting & Data Entry:</strong> </p> <p>- Maintain accurate records of campaign activities and budgets.</p> <p>- Support the preparation of marketing performance reports.</p> <p>- Update marketing trackers and dashboards regularly.</p> <p>- Assist with data entry for marketing systems and tools.</p> <p> </p> <p>5- <strong>Cross-Functional Support:</strong> </p> <p>- Support coordination between Marketing and other departments.</p> <p>- Assist with vendor and agency communication as needed.</p> <p>- Provide general administrative support to the Marketing Manager.</p> <p>- Participate in marketing team meetings and brainstorming sessions.</p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <strong>4-7 years of experience</strong> in marketing, preferably within retail or Q-commerce.</li> </ul> <ul> <li> Excellent understanding of marketing principles and campaign execution.</li> </ul> <ul> <li>Strong organizational and multitasking skills.</li> </ul> <ul> <li>Proficiency in Arabic and English.</li> </ul> <p> </p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The SR Marketing Specialist provides hands-on tactical support for the execution of marketing plans and campaigns, ensuring marketing activities are delivered efficiently across the company's digital and offline channels.<br> Key responsibilities: 1- Campaign Execution Support: - Support the execution of marketing campaigns across digital and offline channels.<br> - Coordinate campaign assets and ensure timely delivery to relevant teams.<br> - Track campaign timelines and flag delays to the Marketing Manager.<br> - Support the setup and monitoring of digital marketing campaigns.<br> Assist with the localization of campaign materials for different markets.<br> 2- Content & Channel Coordination: - Coordinate with Creative and Social Media teams on content requirements.<br> - Support the scheduling and publishing of marketing content.<br> - Ensure campaign materials align with brand guidelines.<br> - Assist in coordinating marketing activities with Retail Operations.<br> 3- Market Research Support: - Support market and competitor research activities.<br> - Compile data on customer trends and campaign performance.<br> - Assist in preparing insight summaries for the Marketing Manager.<br> 4- Reporting & Data Entry: - Maintain accurate records of campaign activities and budgets.<br> - Support the preparation of marketing performance reports.<br> - Update marketing trackers and dashboards regularly.<br> - Assist with data entry for marketing systems and tools.<br> 5- Cross-Functional Support: - Support coordination between Marketing and other departments.<br> - Assist with vendor and agency communication as needed.<br> - Provide general administrative support to the Marketing Manager.<br> - Participate in marketing team meetings and brainstorming sessions.<br> 4-7 years of experience in marketing, preferably within retail or Q-commerce.<br> Excellent understanding of marketing principles and campaign execution.<br> Strong organizational and multitasking skills.<br> Proficiency in Arabic and English.<br></span> </div>
<h2 class="h5">Job description</h2>
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Company Description<br><p>Company Description</p><br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>Job Description</p><br><p>When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><p>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart</p><br><p>We’re looking for Store Leadership to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><ul><li><p>Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders</p><br></li><li><p>Manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)</p><br></li><li><p>Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assess the inventory and issue orders based on the input and assessment of demand planner plus physical stock assessment</p><br></li><li><p>Inventory management: Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count based on the agreed schedule</p><br></li><li><p>Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies & SOP</p><br></li><li><p>Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</p><br></li><li><p>Monitoring fulfillment processes and recommend improvements to increase productivity and profits.</p><br></li></ul><br>Qualifications<br><p>Qualifications</p><br><ul><li><p>You have at least 3-5 years of experience in supermarket or restaurant </p><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br></li><li><p>Good communication skills, and always like to be hands-on with several tools.</p><br></li><li><p>Additionally, you have robust interpersonal and intercultural skills. </p><br></li><li><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><br></li><li><p>Ensuring implementation of actions pertinent to store-related shrinkages</p><br></li><li><p>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</p><br></li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p>Job Description</p><br><br><p>When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.</p><br><br><p>Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!</p><br><br><p>Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.</p><br><br><p>As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart</p><br><br><p>We’re looking for Store Leadership to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><br><ul><li><p>Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders</p><br><br></li><li><p>Manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)</p><br><br></li><li><p>Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assess the inventory and issue orders based on the input and assessment of demand planner plus physical stock assessment</p><br><br></li><li><p>Inventory management: Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count based on the agreed schedule</p><br><br></li><li><p>Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies & SOP</p><br><br></li><li><p>Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</p><br><br></li><li><p>Monitoring fulfillment processes and recommend improvements to increase productivity and profits.</p><br><br></li></ul><br>What you need to be successful<br><p>Qualifications</p><br><br><ul><li><p>You have at least 3-5 years of experience in supermarket or restaurant </p><br><br></li><li><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><br><br></li><li><p>Good communication skills, and always like to be hands-on with several tools.</p><br><br></li><li><p>Additionally, you have robust interpersonal and intercultural skills. </p><br><br></li><li><p>Language skills: Fluent English and Arabic would be highly advantageous.</p><br><br></li><li><p>Ensuring implementation of actions pertinent to store-related shrinkages</p><br><br></li><li><p>Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</p><br><br></li></ul><br>Who we are<br><p>Company Description</p><br><br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Role Summary </b>The Government Relations Executive is responsible for managing and maintaining relationships with governmental and regulatory authorities in Bahrain and providing end-to-end Government Relations support for both the tMart and Logistics verticals. The role ensures regulatory compliance, supports business continuity and expansion, and acts as the primary liaison between the Company and external stakeholders. What's On Your Plate? Serve as the Government Relations focal point for both the tMart and Logistics verticals in Bahrain, providing end-to-end support across all operational, licensing, regulatory, labor, and governmental affairs matters, while ensuring compliance with applicable laws and supporting the expansion and day-to-day operations of both businesses. Manage and support the establishment, licensing, renewal, and ongoing regulatory requirements for all tMart stores, Logistics operations, riders, vehicles, and related facilities, ensuring uninterrupted business operations and compliance with all relevant governmental requirements. Handle correspondence, responses to requests, and coordinate with the Ministry of Interior, Criminal Investigation Department (CID), Traffic Directorate, and other law enforcement authorities in relation to incidents, accidents, investigations, and official inquiries involving employees, riders, 3PL partners, or customers, and represent the Company before such authorities when required. Manage the renewal and maintenance of all corporate licenses and official registrations, including Commercial Registration (CR), Trade License, Chamber of Commerce membership, import licenses, municipality licenses, and any other regulatory permits required for the Company's operations. Oversee all activities on the LMRA portal, including new work visa applications, renewals, cancellations, amendments, and business visa processing. Coordinate the issuance and renewal of employees CPR cards, liaising with the relevant government authorities and municipalities to obtain address certificates and advertising permits where required. Administer all GOSI-related processes, including employee registration and deregistration, annual salary updates, work injury reporting, and resolving discrepancies related to employee records and invoices. Handle the end-to-end process for employees driving licenses, including document preparation, online appointment scheduling, and coordination with the Ministry of Interior until issuance or renewal is completed. Manage the Tamkeen portal by registering employees, identifying and applying for eligible support programs, submitting required company documentation, and following up on approvals, invoices, and reimbursements. Coordinate the issuance of family visit visas and business visit visas through the NPRA portal, ensuring compliance with all applicable regulations and requirements. Process and renew health certificates and other employee-related approvals with the Ministry of Health (MOH), National Health Regulatory Authority (NHRA), Labor Market Regulatory Authority (LMRA), Social Insurance Organization (SIO), and other relevant authorities. Liaise with internal departments to obtain regulatory approvals and permits for campaigns, promotions, rewards programs, and marketing initiatives from the Ministry of Industry, Commerce and Tourism (MOIC), Consumer Protection Authority, and other competent authorities. Support customs clearance activities and coordinate with the relevant authorities for import and export requirements whenever applicable. Lead the licensing and establishment process for new branches and locations, obtaining all required approvals and permits from the Ministry of Industry, municipalities, Civil Defense Authority, Ministry of Health, Ministry of Transportation and Telecommunications, and other regulatory bodies. Handle customer complaints filed before the Consumer Protection Authority and other governmental entities, represent the Company during meetings and hearings, and coordinate with internal stakeholders to achieve amicable resolutions. Prepare, attest, notarize, and legalize contracts, agreements, and corporate documents before the competent authorities, embassies, and public notaries whenever required. Represent the Company before public notaries and relevant authorities in connection with POAs, Board Resolutions, corporate amendments, changes to authorized signatories, and other corporate governance matters. Coordinate with sponsors, authorized signatories, shareholders, and senior management to facilitate their attendance before government authorities whenever required. Obtain all required governmental approvals and permits related to Corporate Social Responsibility (CSR) initiatives and community engagement activities. Monitor regulatory developments and governmental procedural changes and proactively inform the Legal and relevant business teams of any changes that may impact the Company's operations. Manage all Traffic Directorate related processes, including vehicle registrations, registration book renewals, advertising permits, driving licenses, and any other requirements relating to riders and 3PL partners. Review, reconcile, and coordinate the settlement of violations, fines, and notices issued by governmental entities, including the Traffic Directorate, municipalities, Ministry of Health, and other competent authorities. Handle the filing, registration, renewal, and protection of trademarks, trade names, logos, and intellectual property rights, and coordinate with the Trademark Authority and relevant authorities for their use in campaigns and advertising activities. Represent the Company before governmental authorities and regulatory bodies and act as the primary point of contact for all external governmental affairs matters in Bahrain.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree</li><li>Minimum of 5 years experience</li><li>Time Management Skills</li><li>Customer Service Skills</li><li>Organizing Skills</li><li>Fluent in both languages Arabic and English</li><li>Communication skills (Written and Verbal)</li><li>Excel Skills</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div><br></div> <div> <div><b> About the Role </b><div> <div> <div>
<p>We are seeking an experienced User Growth & Lifecycle Marketing Manager to manage and collaborate with teams and oversee global lifecycle marketing campaigns. This individual will have a strong understanding of the general methodology of product and campaign operations, such as AB testing, funnel analysis, and lifecycle strategies. They will be responsible for providing campaign ideas and guidance to team members.</p>
</div> </div> </div> </div> </div> <div> <div><b><br></b></div><div><b> Responsibilities </b><div> <div> <div>
<ul>
<li>
<p>Activation and Conversion: Lead the optimization of the new user onboarding process by implementing product iterations, personalized marketing campaigns tailored to individual users, and targeted engagement strategies to improve new user activation and first-time transaction (FTT) conversion rates.</p>
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<p>Retention and Repeat Purchase: build a comprehensive user lifecycle management system and user segmentation framework, and enhanced user engagement and repeat purchase frequency through the development of membership programs, point systems, gamification, and various other strategies including cross-selling.</p>
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<p>Design and optimize user referral and viral growth mechanisms to drive product organic growth.</p>
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<p>Lead A/B testing and user segmentation strategies to implement refined operations and achieve optimal allocation of operational resources.</p>
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<p>Collaborate with teams across the organisation to ensure smooth execution of lifecycle marketing strategies and campaigns.</p>
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<p>Utilise strong logical thinking and data analysis skills to uncover business insights, identify problems, and develop data-driven solutions.</p>
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<p>Stay well-informed on each Business Unit's products, including their features, user preferences, and pain points.</p>
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</div> </div> </div> </div> </div> <div> <div> Requirements <div> <div> <div>
<ul>
<li>Proven track record of successful growth from zero to one or from one to a thousand users, leading initiatives in user retention, conversion, and repeat purchase with significant results.</li>
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<p>Over 5 years of experience in the internet industry, with more than 3 years in senior user growth roles within transaction-based sectors such as e-commerce or fintech.</p>
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<p>Experience of individually leading growth projects, operations or campaigns with systematic framework and methodology.</p>
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<p>In-depth understanding of essential operational methodologies, including AB testing, funnel analysis, and custom strategies.</p>
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<p>Knowledge and experiences in using marketing automation platforms/ tools.</p>
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<p>Possess strong data-driven thinking, capable of establishing and improving data monitoring and analysis systems for user operations, with the ability to keenly identify issues through data and propose corresponding solutions.</p>
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<p>Strong familiarity of working with various Business Unit products and the ability to comprehend user preferences and pain points.</p>
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<p>Bilingual English/Arabic is required to be able to coordinate with partners and stakeholders in the MENA region.</p>
</li>
</ul>
</div> </div> </div> </div> </div> <div> <div><br></div></div><div> </div></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Description Role Summary Own and accelerate growth for talabat Bahrain across Food (Restaurants) and Q-Commerce (QC) by driving ROI-positive campaigns, an always-on seasonal calendar, and best-in-class lifecycle marketing. You ll grow MAU, acquire and reactivate users, and generate demand through sharp customer segmentation, data-driven CRM, and performance marketing while coaching a high-performing team. Key Responsibilities Campaigns & Seasonal Calendar Plan and execute the Food & QC annual seasonal calendar (Ramadan, Back-to-School, National Days, sports moments, etc.) with clear hypotheses, budgets, and ROI targets. Build campaign playbooks and A/B tests (offers, creatives, channels, landing flows) to improve conversion and basket size. ROI & Performance Management Own channel mix, budgets, and forecasts across paid, owned, and earned; optimize for ROAS, CAC, LTV, payback period, and voucher efficiency. Implement rigorous post-mortems and incrementality measurement (geo-tests, holdouts). Customer Segmentation Define actionable segments (new, dormant, high-value, category explorers, QC-first, etc.) and design journeys to improve activation, frequency, and retention. Partner with Analytics to build cohorts and propensity models for upsell/cross-sell (e.g., Food QC). CRM / Lifecycle Marketing Own CRM strategy and execution (push, in-app, email, SMS, WhatsApp), including journey orchestration, triggers, and personalization. Manage creative/offer testing and guardrails (fatigue, opt-outs, send time). MAU Growth & User Acquisition Scale app installs and re-installs via performance channels (Meta, Google UAC, TikTok, Snap), OEM/app stores, affiliates, and partnerships. Align paid with ASO and on-site conversion optimizations to lift install-to-order rates. Demand Generation Launch category and merchant-led programs (new store launches, exclusives, bundles, subscriptions) to stimulate orders and GMV. Collaborate with Sales, tMart, and Local Stores to match demand spikes with supply and last-mile readiness. Team Leadership Lead, coach, and develop 2 Senior Specialists. Compliance & Brand Ensure data privacy, consent management, and anti-spam compliance; uphold brand guidelines and safety standards. Success Metrics (KPIs) MAU growth and orders per MAU New user and reactivation volume; CAC & CAC payback Retention & frequency (D7/D30 reorder rate, cohort survival) ROAS/ROI by channel and campaign; voucher efficiency CRM open/CTR, conversion, churn/opt-out rate, uplift vs. control GMV, AOV, and category mix (Food vs. QC) Attribution & tracking health (match rates, data completeness)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications 5 8 years in growth/performance marketing or CRM/lifecycle for a consumer app/marketplace (food delivery, q-commerce, ride-hailing, or e-commerce preferred). Proven ownership of MAU, CAC/LTV, and retention with strong ROI outcomes. Experience building and leading small, high-impact teams. Experience in MENA region Skills & Tools Strong quantitative skills; comfortable with funnel analytics, cohorting, and experimentation. Hands-on with mobile attribution (AppsFlyer/Adjust), analytics (Firebase, GA4, Amplitude/Looker/Tableau; basic SQL a plus). CRM platforms (e.g., Braze/Iterable/Leanplum) and journey orchestration. Performance channels: Google UAC, Meta, TikTok, Snap, OEM. Excellent brief writing, creative testing, and stakeholder management</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Own and accelerate growth for talabat Bahrain across Food (Restaurants) and Q-Commerce (QC) by driving ROI-positive campaigns, an always-on seasonal calendar, and best-in-class lifecycle marketing. You'll grow MAU, acquire and reactivate users, and generate demand through sharp customer segmentation, data-driven CRM, and performance marketing while coaching a high-performing team.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Campaigns & Seasonal Calendar</strong> Plan and execute the Food & QC annual seasonal calendar (Ramadan, Back-to-School, National Days, sports moments, etc.) with clear hypotheses, budgets, and ROI targets. Build campaign playbooks and A/B tests (offers, creatives, channels, landing flows) to improve conversion and basket size.</li><li><strong>ROI & Performance Management</strong> Own channel mix, budgets, and forecasts across paid, owned, and earned; optimize for ROAS, CAC, LTV, payback period, and voucher efficiency. Implement rigorous post-mortems and incrementality measurement (geo-tests, holdouts).</li><li><strong>Customer Segmentation</strong> Define actionable segments (new, dormant, high-value, category explorers, QC-first, etc.) and design journeys to improve activation, frequency, and retention. Partner with Analytics to build cohorts and propensity models for upsell/cross-sell (e.g., Food QC).</li><li><strong>CRM / Lifecycle Marketing</strong> Own CRM strategy and execution (push, in-app, email, SMS, WhatsApp), including journey orchestration, triggers, and personalization. Manage creative/offer testing and guardrails (fatigue, opt-outs, send time).</li><li><strong>MAU Growth & User Acquisition</strong> Scale app installs and re-installs via performance channels (Meta, Google UAC, TikTok, Snap), OEM/app stores, affiliates, and partnerships. Align paid with ASO and on-site conversion optimizations to lift install-to-order rates.</li><li><strong>Demand Generation</strong> Launch category and merchant-led programs (new store launches, exclusives, bundles, subscriptions) to stimulate orders and GMV. Collaborate with Sales, tMart, and Local Stores to match demand spikes with supply and last-mile readiness.</li><li><strong>Team Leadership</strong> Lead, coach, and develop 2 Senior Specialists.</li><li><strong>Compliance & Brand</strong> Ensure data privacy, consent management, and anti-spam compliance; uphold brand guidelines and safety standards.</li></ul><p><strong>Success Metrics (KPIs)</strong></p><ul><li>MAU growth and orders per MAU</li><li>New user and reactivation volume; CAC & CAC payback</li><li>Retention & frequency (D7/D30 reorder rate, cohort survival)</li><li>ROAS/ROI by channel and campaign; voucher efficiency</li><li>CRM open/CTR, conversion, churn/opt-out rate, uplift vs. control</li><li>GMV, AOV, and category mix (Food vs. QC)</li><li>Attribution & tracking health (match rates, data completeness)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5 – 8 years in growth/performance marketing or CRM/lifecycle for a consumer app/marketplace (food delivery, q-commerce, ride-hailing, or e-commerce preferred).</li><li>Proven ownership of MAU, CAC/LTV, and retention with strong ROI outcomes.</li><li>Experience building and leading small, high-impact teams.</li><li>Experience in MENA region</li><li><strong>Skills & Tools</strong></li><li>Strong quantitative skills; comfortable with funnel analytics, cohorting, and experimentation.</li><li>Hands-on with mobile attribution (AppsFlyer/Adjust), analytics (Firebase, GA4, Amplitude/Looker/Tableau; basic SQL a plus).</li><li>CRM platforms (e.g., Braze/Iterable/Leanplum) and journey orchestration.</li><li>Performance channels: Google UAC, Meta, TikTok, Snap, OEM.</li><li>Excellent brief writing, creative testing, and stakeholder management</li></ul><p></p></section>