Database Developer Jobs
264 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><p>As a Tapster you will:</p><ul><li>Provide quality customer care to inbound calls, chat and emails</li><li>Accurately categorize the reason for the customer call/chat</li><li>Raise support tickets with complete information to enable tracking and resolution of customer requests</li><li>Investigate and resolve customer complaints then close support tickets</li><li>Maintain a database of customer information</li><li>Escalate inquiries to the appropriate team</li><li>Assist customers with registration or account creation</li><li>Pass customer feedback onto the product or sales team to improve the organisation s offerings</li><li>Respond promptly to customer inquiries</li><li>Maintain a positive, empathetic, and professional attitude</li><li>Capture customer satisfaction at the end of every interaction.</li><li>Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base</li><li>Contribute positively towards the achievement of performance targets in all aspects of the team s activities</li><li>Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints</li><li>Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.</li><li>Work on a shift basis. (remote outside of business hours)</li><li>Carry out other duties, as assigned based on the demands of the business and growth of the role</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree holder</li><li>Ability to establish credibility and internal relationships</li><li>Understanding of client/merchant/stakeholder care</li><li>Awareness of how your role supports the business</li><li>Enthusiasm for working in a growing fintech</li><li>Ability to work in a team and follow daily tasks</li><li>Skills and knowledge to actively participate in meetings</li><li>Ability to deliver work on time</li><li>Problem-solving and quick-thinking skills</li><li>Ability to organize information and ask relevant questions</li><li>Strong communication skills in English, with a preference for Arabic language ability</li></ul><p>Are you ready to shape the future of payments in MENA?</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p>This role contributes to the achievement of sales targets by renewing and upselling current customers, cultivating good customer relationships, coordinating sales activities, and maintaining customer satisfaction. The responsibilities include supporting sales, renewing customer subscriptions, upselling current customers, coordinating with other departments, handling contractual agreements & NDAs, and promoting overall customer satisfaction.</p><br><p>The candidate must be highly motivated & driven and should be able to dive right into our work culture, understand our sales process & roadmap for the future, and take control of the assigned duties and responsibilities. He/She is expected to be proactive, positive, and passionate about the company's offerings and how they create value for clients, take initiative and be creative in determining different methods for success, and develop a working plan of action in their respective functions.</p><br><br>Qualifications<br><p>Primary Objectives</p><br><ul><li><p>Build and establish good work relationships with clients to facilitate increased patronage and revenue.</p><br></li><li><p>Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe. </p><br></li><li><p>Maintaining an accurate and updated database of client account information as well as business development-related documentation.</p><br></li><li><p>Ensure high customer satisfaction by liaising with the customer success team and managing customer health status regularly to ensure that our clients realize and achieve our value proposition.</p><br></li><li><p>Act as the main point of contact between existing clients and internal teams.</p><br></li><li><p>Overseeing sales process and facilitating order fulfillment.</p><br></li><li><p>Assist the team in the vendor registration process, and RFP/RFQ submissions during the sales process and perform other duties to support the team, as needed.</p><br></li><li><p>Review and negotiate contracts during the renewal process and meet the established deadlines to conclude the process on time.</p><br></li><li><p>Work collaboratively with various internal teams/individuals for the best interest of the customer (technical team, sales, etc.)</p><br></li><li><p>Map and track the engagement of our existing clients across our various technology platforms and provide timely updates to the management.</p><br></li><li><p>Provide visibility and report metrics for the BD team & management across the list of clients and the status of their accounts. To provide regular updates to the management on the post-sales process.</p><br></li><li><p>Cultivate strong partner relationships and ensure timely completion of required partner documentation, including execution of Agreements, NDAs, and supporting documentation.</p><br></li><li><p>Engage relevant stakeholders to identify upcoming opportunities and support Business Development efforts.</p><br></li></ul><br>Additional Information<br><p>Skills</p><br><ul><li><p>1-2 years experience in IT & Security Sales (preferred)</p><br></li><li><p>Bachelor’s degree in business or management </p><br></li><li><p>Good administrative, organizational, and problem-solving skills.</p><br></li><li><p>Excellent communication and customer service skills.</p><br></li><li><p>The ability to multitask, work in a fast-paced environment, and meet deadlines with a high level of efficiency, accuracy.</p><br></li><li><p>Understanding the B2B sales process and negotiation.</p><br></li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided capabilities and services. The Leidos Digital Sector/Global Solutions Management-Operations II (GSMO-II) contract has an opening for a Core IP and Optical Transport Network Engineer in Bahrain. You will perform sustainment, maintenance, problem and change management services to help ensure secure, reliable, and uninterrupted availability of the DISN. Work Week : This position is Sunday to Thursday. Friday & Saturday is the normal weekend in Bahrain.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Responsible for performing and training team on the following duties:</p><ul><li>Network design and engineering</li><li>Perform network management system design, develop Methods of Procedure, analysis, testing and/or modifications of architecture in support of software/hardware technical refresh and upgrades approved by the Engineering Review Board.</li><li>Implement new network hardware (shelves, cards) on operational nodes.</li><li>Deploy network changes - monitor for any impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting.</li><li>Recommend best practices for the operation and maintenance of the network.</li><li>Provide ad-hoc engineering support, statistics/data gathering, modeling, creating/updating flowcharts and providing recommendations to determine the most efficient configuration of the network based on Engineering documents and experience.</li><li>Provide Engineering Incident Management Escalation Support</li><li>Perform fault isolation, analysis, and troubleshooting across various Transport and IP platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), routers, switches, firewalls and cryptographic systems.</li><li>Engage with other Engineers (Transport, IP and Unified Capabilities), vendors, and customers to perform Root Cause Analysis</li><li>Update ServiceNow tickets with accurate documentation</li><li>Provide situational awareness reporting to customers and management.</li><li>Accurately document the Mission Support Services (MSS) database to reflect the real time network.</li><li>Support Authorized Service Interruption (ASI) Activities to collect site and device data to schedule maintenance windows, coordinating dispatch of technicians, and identifying availability of site personnel.</li><li>Interact with Problem Coordinator and Government customer for troubleshooting and resolution of Problem Management candidate tickets.</li><li>Interact with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order.</li></ul><p><strong>Basic Qualifications:</strong></p><ul><li>Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent to meet requirement.</li><li>Proficient in one or more optical transport platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.</li><li>Proficient in one or more IP platforms: Juniper MX480, Juniper MX240, Cisco ASR9000, General Dynamic KG175, Sonata Safenet CN6100.</li><li>Experience analyzing section, line, and path events on Wide Area Network (WAN) and Optical networks</li><li>Experience with end-to-end system loopback testing and troubleshooting on WAN and Transport networks.</li><li>Exposure to troubleshooting, assessment, root cause analysis, and restoration of WAN and Optical networks.</li><li>Experience working with service providers and/or enterprise Transport systems utilizing Cisco/CIENA devices.</li><li>Experience with ports and protocols for WAN, DWDM and SONET technologies.</li><li>Experience analyzing VLAN, routing, IP addressing and sub-netting.</li><li>Experience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS or OSPF, Static routing.</li><li>Currently possess an active Secret security clearance.</li><li>Certifications with major network system vendors such as Cisco and or Juniper are a strong plus.</li><li>Security certification and/or knowledge of DDoS and other attack vectors experienced in modern networks.</li><li>Layer 2/3 VPN and Firewall knowledge and experience.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Equally proficient in Ciena, Cisco and Juniper configuration, troubleshooting, and design</li><li>Experience with Power systems and Network Timing</li><li>Experience with WAN, DWDM and Synchronous Optical Networks (SONET)</li><li>Possess understanding of Physical (Layer 1), Data Link (Layer 2) and Network (Layer 3) troubleshooting.</li><li>CIENA 6500, CISCO 4200, CISCO NCS2K and Crypto configuration, troubleshooting, and design experience.</li><li>Physical cable plant and wiring experience.</li><li>Excellent project, technical, interpersonal, presentation and problem management skills.</li><li>Extensive network integration experience for a variety of network protocol standards.</li><li>Experience with Palo Alto firewalls, F5 appliances, and Splunk systems</li><li>Experience with either service provider or enterprise IP networks using an interface on Cisco (ESR and ASR) and/or Juniper routers.</li><li>Equally proficient in Juniper and Cisco configuration, troubleshooting, and design.</li><li>Experience with Cisco IOS XR, JUNOS, and Cisco IOS codes.</li><li>Pearl or other language scripting capable of running backup configs and other scripting to pull information from Cisco/Juniper routers</li><li>IPSEC, MPLS and IPV6 configuration, troubleshooting, and design experience.</li><li>Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts.</li><li>Familiarization of DOD regulations and directives.</li></ul><p><strong>Required Education and Experience:</strong></p><p>Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. (Or equivalent combination of education and/or experience.)</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Our customer, the Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided capabilities and services.</p><br><p>The Leidos Digital Sector/Global Solutions Management-Operations II (GSMO-II) contract has an opening for a <b>Core IP and Optical Transport Network Engineer </b>in <b>Bahrain. </b>You will perform sustainment, maintenance, problem and change management services to help ensure secure, reliable, and uninterrupted availability of the DISN.</p><br><p><b>Work Week</b>: This position is Sunday to Thursday. Friday & Saturday is the normal weekend in Bahrain.</p><br><p>This position requires <u><b>U.S. citizenship and an active Secret clearance to start.</b></u></p><br><p><b>Primary Responsibilities - </b>Responsible for performing and training team on the following duties:<br><i><b>Network design and engineering </b></i></p><br><ul><li><p>Perform network management system design, develop Methods of Procedure, analysis, testing and/or modifications of architecture in support of software/hardware technical refresh and upgrades approved by the Engineering Review Board.</p><br></li><li><p>Implement new network hardware (shelves, cards) on operational nodes.</p><br></li><li><p>Deploy network changes - monitor for any impacts to customer traffic using provided expectations of traffic behavior, lessons learned, and customer reporting. </p><br></li><li><p>Recommend best practices for the operation and maintenance of the network.</p><br></li><li><p>Provide ad-hoc engineering support, statistics/data gathering, modeling, creating/updating flowcharts and providing recommendations to determine the most efficient configuration of the network based on Engineering documents and experience.</p><br></li></ul><p><i><b>Provide Engineering Incident Management Escalation Support </b></i></p><br><ul><li><p>Perform fault isolation, analysis, and troubleshooting across various Transport and IP platforms including SONET Optical/Fiber Transport (ODXC/MSPP), Dense Wavelength Division Multiplexing (DWDM), Time Division Multiplexing (TDM), routers, switches, firewalls and cryptographic systems. Engage with other Engineers (Transport, IP and Unified Capabilities), vendors, and customers to perform Root Cause Analysis</p><br></li><li><p>Update ServiceNow tickets with accurate documentation</p><br></li><li><p>Provide situational awareness reporting to customers and management.</p><br></li><li><p>Accurately document the Mission Support Services (MSS) database to reflect the real time network. </p><br></li><li><p>Support Authorized Service Interruption (ASI) Activities to collect site and device data to schedule maintenance windows, coordinating dispatch of technicians, and identifying availability of site personnel. </p><br></li><li><p>Interact with Problem Coordinator and Government customer for troubleshooting and resolution of Problem Management candidate tickets.</p><br></li><li><p>Interact with vendor Technical Assistance Center (TAC) personnel to gather needed data to create hardware replacement order.</p><br></li></ul><p><b>Basic Qualifications:</b></p><br><ul><li><p>Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent to meet requirement.</p><br></li><li><p>Proficient in one or more optical transport platforms: CIENA 6500, CIENA Corestream, Cisco NCS2K, CISCO MSPP 15454/15310, SYCAMORE ODXC 16K/9K, XTERA, and other ancillary equipment.</p><br></li><li><p>Proficient in one or more IP platforms: Juniper MX480, Juniper MX240, Cisco ASR9000, General Dynamic KG175, Sonata Safenet CN6100.</p><br></li><li><p>Experience analyzing section, line, and path events on Wide Area Network (WAN) and Optical networks </p><br></li><li><p>Experience with end-to-end system loopback testing and troubleshooting on WAN and Transport networks.</p><br></li><li><p>Exposure to troubleshooting, assessment, root cause analysis, and restoration of WAN and Optical networks.</p><br></li><li><p>Experience working with service providers and/or enterprise Transport systems utilizing Cisco/CIENA devices. </p><br></li><li><p>Experience with ports and protocols for WAN, DWDM and SONET technologies.</p><br></li><li><p>Experience analyzing VLAN, routing, IP addressing and sub-netting.</p><br></li><li><p>Experience troubleshooting and configuring IP networks using at least one of the following routing methods: BGP, ISIS or OSPF, Static routing.</p><br></li><li><p>Currently possess an active Secret security clearance.</p><br></li><li><p>Certifications with major network system vendors such as Cisco and or Juniper are a strong plus.</p><br></li><li><p>Security certification and/or knowledge of DDoS and other attack vectors experienced in modern networks.</p><br></li><li><p>Layer 2/3 VPN and Firewall knowledge and experience.</p><br></li></ul><p><b>Preferred Qualifications:</b></p><br><ul><li><p>Equally proficient in Ciena, Cisco and Juniper configuration, troubleshooting, and design</p><br></li><li><p>Experience with Power systems and Network Timing</p><br></li><li><p>Experience with WAN, DWDM and Synchronous Optical Networks (SONET)</p><br></li><li><p>Possess understanding of Physical (Layer 1), Data Link (Layer 2) and Network (Layer 3) troubleshooting.</p><br></li><li><p>CIENA 6500, CISCO 4200, CISCO NCS2K and Crypto configuration, troubleshooting, and design experience.</p><br></li><li><p>Physical cable plant and wiring experience.</p><br></li><li><p>Excellent project, technical, interpersonal, presentation and problem management skills.</p><br></li><li><p>Extensive network integration experience for a variety of network protocol standards.</p><br></li><li><p>Experience with Palo Alto firewalls, F5 appliances, and Splunk systems</p><br></li><li><p>Experience with either service provider or enterprise IP networks using an interface on Cisco (ESR and ASR) and/or Juniper routers.</p><br></li><li><p>Equally proficient in Juniper and Cisco configuration, troubleshooting, and design.</p><br></li><li><p>Experience with Cisco IOS XR, JUNOS, and Cisco IOS codes.</p><br></li><li><p>Pearl or other language scripting capable of running backup configs and other scripting to pull information from Cisco/Juniper routers</p><br></li><li><p>IPSEC, MPLS and IPV6 configuration, troubleshooting, and design experience.</p><br></li><li><p>Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts.</p><br></li><li><p>Familiarization of DOD regulations and directives.</p><br></li></ul><p><b>Required Education and Experience:</b></p><br><p>Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. (Or equivalent combination of education and/or experience.)</p><br><p>If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.</p><br><u><b>Original Posting:</b></u>July 8, 2026<p>For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><br><br><br><br><br><br><br><br><b><u>Pay Range:</u></b>Pay Range $73,450.00 - $132,775.00<p><span>The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</span></p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The After Sales Support - Senior Policy Administrator manages the complex tasks related to controlling data-entry, data-analysis, card-printing/processing information to ensure that the quality standards set by the clients are closely met, in terms of accuracy and turn-around time.</p>
<p><strong>What you do</strong></p>
<ul>
<li>Manages inclusion of new members into the client scheme and database system.</li>
<li>Performs data error-correction, member upgrade, member deletions and alteration of client database to meet client's requirements.</li>
<li>Maintains high quality of card-printing to satisfy clients' preset standards of service.</li>
<li>Issues periodic or daily report on performance.</li>
<li>Meets further complex requirements, such as designing, photo-editing...etc.</li>
</ul>
<p><strong>AI READINESS</strong></p>
<p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>What you bring</strong></p>
<ul>
<li>Bachelors Degree;</li>
<li>2+ years experience in TPA Hospitals or Medical Centers exposure.</li>
<li>Physically fit to carry out duties.</li>
<li>Legally permitted to work in the country of operations.</li>
<li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li>
</ul><p></p></section>
<div ><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" ><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="descriptionExt-container" class="block__field--wide-rich-text" ><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="descriptionExt-value" ><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="2">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</font></strong></span><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><strong ><font size="4"><br></font></strong></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><font size="4"> </font><font size="2">Would you like to become part of the world's most international company in the world?</font></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="2">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><font size="2"><span ><span> </span></span><br><span >Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </span></font><br><span ><span> </span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="2">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"> </font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"><strong ></strong></font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"><strong ></strong></font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="3">Overall Role Purpose </font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="3"><br></font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 0in; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>Reporting to the Director Safety and Ground Operations ME on all aspects relating to DHL Aviation Safety Management System’s (SMS).</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>The primary role is to provide support as a team member to the Director Safety and Ground Operations ME, namely management of the department’s safety management and flight data systems, and flight safety officers. The job holder deputizes for the Director Safety and Ground Operations ME when required.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>Together with the Director Safety and Ground Operations ME and Senior Management Team, the role is required to establish, enhance and administrate the company’s safety culture.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>In the absence of the Safety Management Systems Manager the Director Safety and Ground Operations ME will act as deputy.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong ></strong></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"> </p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 9pt; vertical-align: middle;"><span ><strong ><font size="3">Your Tasks:</font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Management Systems:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Responsible as a System Administrator of the Safety (SMS) Database, including reporting applications.</span></span></p></li><li ><p ><span ><span>Manages Occurrence, Investigation, Risk Assessment, Fatigue Risk Management, Safety Auditing, and Line Operations Safety Audit programs.</span></span></p></li><li ><p ><span ><span>Responsible as a System Administrator of the Flight Data Monitoring (FDM) Database, including data capture.</span></span></p></li><li ><p ><span ><span>Manages flight data events, analysis and statistics programs.</span><span> </span><span></span></span></p></li><li ><p ><span ><span>Responsible as a System Administrator of the Safety Training Database, including interface applications.</span></span></p></li><li ><p ><span ><span>Manages course and exam validity, compliance reports for attendance, expiries and exam scoring.</span></span></p></li><li ><p ><span ><span>Responsible as System Administrator for safety survey database, including interface applications.</span></span></p></li><li ><p ><span ><span>Manages surveys, analysis and subsequent reports.</span></span></p></li><li ><p ><span ><span>Responsible for management of associated dashboards for such databases, including accurate and timely provision of data.</span></span></p></li><li ><p ><span ><span>Maintaining the security and confidentiality of data of forementioned databases.</span></span></p></li><li ><p ><span ><span>Acting as the liaison with DHL IT systems, DHL Aviation Engineering and third-party software providers to ensure the Safety Database and Flight Data Monitoring systems are performing correctly and any system issues are promptly resolved.</span></span></p></li><li ><p ><span ><span>Keep abreast of SMS and FDM system developments</span></span></p></li></ul><div ><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Investigations:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Where necessary lead as a qualified Safety Investigator in the investigation of accidents, incidents and occurrences.</span></span></p></li><li ><p ><span ><span>Liaise closely with third parties to investigate incidents and occurrences.</span></span></p></li><li ><p ><span ><span>De-briefing and providing feedback to staff on the outcome of investigations into accident, incident and occurrence reports as required, in accordance with the Company’s just culture.</span></span></p></li><li ><p ><span ><span>Where necessary liaise with Director Safety and Ground Operations ME and regulatory authority when submitting MOR reports.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Flight Data Monitoring Investigations:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Act as a qualified OFDM analyst undertaking routine analysis and trend monitoring of OFDM data to identify risks from the available FDM data.</span></span></p></li><li ><p ><span ><span>Liaising with the Flight Safety Officer’s, de-briefing and providing feedback to flight crews on the outcome of investigations into OFDM events in accordance with the Company’s just culture and OFDM Protocol and Procedures.</span></span></p></li><li ><p ><span ><span>Liaising with external organizations and the Bahrain Civil Aviation Authority on OFDM matters.</span></span></p></li><li ><p ><span ><span>Verifying and processing all OFDM data in a de-identified format.</span></span></p></li><li ><p ><span ><span>Advising DHL Aviation Engineering about OFDM alerts.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Risk Management:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Daily triage of incoming reports and flight data to determine risk and prioritization.</span></span></p></li><li ><p ><span ><span>Facilitate and document Risk Assessments. Working with responsible managers from associated departments ensuring mitigations are implemented.</span></span></p></li><li ><p ><span ><span>Regularly monitoring and reviewing occurrence reports and other operators' occurrences where applicable and assisting the Director Safety and Ground Operations and DHL Aviation Managers to identify trends adversely affecting safety.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Audits and Inspections:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Manage schedule for Safety Audits, Inspections and LOSA Observations. Undertaking these personally as required.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Organization:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Manage team of safety officers, ensuring effective implementation of SMS and FDM activities.</span></span></p></li><li ><p ><span ><span>Providing advice/information to the Director Safety and Ground Operations ME on specific technical issues.</span></span></p></li><li ><p ><span ><span>Acting as a contact for staff on safety matters as appropriate.</span></span></p></li><li ><p ><span ><span>Promoting the safety management system throughout DHL Aviation.</span></span></p></li><li ><p ><span ><span>Maintaining safety documentation within areas of responsibility.</span></span></p></li><li ><p ><span ><span>Producing Weekly, Monthly and Quarterly Operational Risk Reports and providing articles for inclusion in the DHL Global Safety Digest magazine.</span></span></p></li><li ><p ><span ><span>Facilitating the Safety Action Group meeting(s) which includes preparing the meeting agenda, presentation as well as taking and distributing the meeting minutes.</span></span></p></li><li ><p ><span ><span>Attending any relevant industry safety conferences as agreed/proposed by the Director Safety and Ground Operations.</span></span></p></li><li ><p ><span ><span>Any other task as directed by the Director Safety and Ground Operations.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Emergency Response</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Active member of the Safety team for Emergency Response.</span></span></p></li><li ><p ><span ><span>Assist in facilitating Emergency Exercises with the Director Safety and Ground Operations.</span></span></p></li></ul></div></div></div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: start; color: rgb(0, 0, 0); padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 970px; box-sizing: border-box; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="qualificationExt-container" class="block__field--wide-rich-text" ><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="qualificationExt-value" ><p ><span ><strong ><font size="3">Your Profile:</font></strong></span></p><ul ><li ><p ><span ><span>10-15 years Aviation Experience.</span></span></p></li><li ><p ><span ><span>2-3 years in Aviation industry Safety and Quality auditing experience preferred.</span></span></p></li><li ><p ><span ><span>Extensive operational knowledge and understanding of flight operations, aircraft maintenance, ground operations, cargo operations, airport operations and dangerous goods.</span></span></p></li><li ><p ><span ><span>Experienced in the administration of SMS and FDM databases.</span></span></p></li><li ><p ><span ><span>Significant experience of regulatory requirements (BCAA, GACA, ICAO, EU Ops, FARs).</span></span></p></li><li ><p ><span ><span>Have operational knowledge in Ground Operations such as Ramp Supervisor or Turn Round Coordinator.</span></span></p></li><li ><p ><span ><span>Have experience in one of the following:</span></span></p></li></ul><ol ><li ><p ><span ><span>Flight Operations as Commercial Pilot License or Licensed Flight Dispatcher.</span></span></p></li><li ><p ><span ><span>Aircraft Maintenance as Licensed Aircraft Engineer or Technical Services Engineer.</span></span></p><p ><span ><span></span></span></p></li></ol><ul ><li ><p ><span ><span>Have experience in two of the following:</span></span></p></li></ul><ol ><li ><p ><span ><span>Experienced in Emergency Response such as Crisis Management or Go Team.</span></span></p></li><li ><p ><span ><span>Experienced in safety investigation techniques including use of flight data.</span></span></p></li><li ><p ><span ><span>Experienced in audits and observation (LOSA) techniques.</span></span></p></li><li ><p ><span ><span>Experienced in fatigue risk management and rostering techniques</span></span></p></li></ol><p ><span ><span></span></span></p><p > </p><p ><span ><strong ><font size="3">Our Offer:</font></strong></span></p><ul ><li ><p class="MsoNoSpacing" ><span ><span>Strong career support in an international environment.</span></span></p></li><li ><p class="MsoNoSpacing" ><span ><span>Great culture and colleagues.</span></span></p></li><li ><p class="MsoNoSpacing" ><span ><span>Multifarious benefit programm.</span></span></p></li></ul><p class="MsoNoSpacing" ><span ><span></span></span></p><p ><span ><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></span></p><p ><span ><span> </span></span></p><p ><span ><span><strong >We look forward to receiving your application!</strong></span></span></p></div></div></div></div><br>
<p><h4>Key responsibilities / What you do:</h4>
<p>The main duty of a customer care unit officer is to respond to communication inquiries/complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded to within predetermined time scales and are dealt with the highest standards of customer service. The CCU officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU officer will correspond with care center management accordingly and comply to provide a customer-oriented service at all times.</p>
<ul>
<li>Closely coordinate with payers, providers, and members by providing quality actions and resolutions to their concerns and queries.</li>
<li>Proactively handle complaints at the earliest.</li>
<li>Follow communication/update expectations with clients, in accordance with company policies, scheme, or agreed time frames set.</li>
<li>Answer inbound emails as well as assist customers who have specific inquiries.</li>
<li>Build customer's interest in the services and products offered by the company.</li>
<li>Provide personalized customer service of the highest level.</li>
<li>Update the existing database with changes and the status of each existing/prospective customer/member.</li>
<li>Document details of all conversations and actions taken.</li>
<li>Correspond with care center management and keep an open channel of communication.</li>
<li>Maintain records and close-loop each call by completing clerical duties which include faxing, filing paperwork, doing checks on credit references, as well as liaising with other departments.</li>
<li>Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.</li>
<li>Efficiently adjudicate pre-approval claims that exceed the standard turnaround time (TAT) to ensure timely resolution.</li>
<li>Issue guarantee of payment (GOP) documents as required to facilitate seamless service delivery.</li>
</ul>
<h4>AI readiness</h4>
<p>Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly with our standards of data governance, security, and ethical use.</p>
<h4>Key requirements / What you bring:</h4>
<ul>
<li>Bachelor's degree; medical background (medical, paramedical).</li>
<li>2+ years experience in a call centre/customer service environment; TPA hospitals or medical centers exposure is a plus.</li>
<li>Physically fit to carry out duties.</li>
<li>Legally permitted to work in the country of operations.</li>
<li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li>
<li>Excellent customer service and support skills.</li>
<li>Excellent Arabic and English language skills.</li>
</ul>
<h4>How we hire</h4>
<p>We do not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.</p>
<h4>About us</h4>
<p>We are a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive, and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.</p>
<p>Our products are embedded seamlessly into our partners' businesses or sold directly to customers and are available through four commercial brands. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.</p>
<p>We believe in a strong inclusive culture that encourages people to speak their minds, get involved, and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.</p>
<p>We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p>
<h4>AI and emerging technologies</h4>
<p>AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions, all while ensuring human oversight for claims to maintain service integrity.</p>
<p>By embracing AI and emerging technologies, we continue to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying our position as a leader in the insurance sector.</p>
<p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></span></p><br><br><br><p><span> Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></span></p><br><br><p><br><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </span><br></p><br><br><p><span><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></span></p><br><br><br><br><br><p><span><strong>Overall Role Purpose </strong></span></p><br><br><br><br><p><span><span>Reporting to the Director Safety and Ground Operations ME on all aspects relating to DHL Aviation Safety Management System’s (SMS).</span></span></p><br><br><p><span><span>The primary role is to provide support as a team member to the Director Safety and Ground Operations ME, namely management of the department’s safety management and flight data systems, and flight safety officers. The job holder deputizes for the Director Safety and Ground Operations ME when required.</span></span></p><br><br><p><span><span>Together with the Director Safety and Ground Operations ME and Senior Management Team, the role is required to establish, enhance and administrate the company’s safety culture.</span></span></p><br><br><p><span><span>In the absence of the Safety Management Systems Manager the Director Safety and Ground Operations ME will act as deputy.</span></span></p><br><br><br><br><p><span><strong>Your Tasks:</strong></span></p><br><br><p><span><span><strong>Safety Management Systems:</strong></span></span></p><br><br><ul><li><p><span><span>Responsible as a System Administrator of the Safety (SMS) Database, including reporting applications.</span></span></p><br><br></li><li><p><span><span>Manages Occurrence, Investigation, Risk Assessment, Fatigue Risk Management, Safety Auditing, and Line Operations Safety Audit programs.</span></span></p><br><br></li><li><p><span><span>Responsible as a System Administrator of the Flight Data Monitoring (FDM) Database, including data capture.</span></span></p><br><br></li><li><p><span><span>Manages flight data events, analysis and statistics programs.</span></span></p><br><br></li><li><p><span><span>Responsible as a System Administrator of the Safety Training Database, including interface applications.</span></span></p><br><br></li><li><p><span><span>Manages course and exam validity, compliance reports for attendance, expiries and exam scoring.</span></span></p><br><br></li><li><p><span><span>Responsible as System Administrator for safety survey database, including interface applications.</span></span></p><br><br></li><li><p><span><span>Manages surveys, analysis and subsequent reports.</span></span></p><br><br></li><li><p><span><span>Responsible for management of associated dashboards for such databases, including accurate and timely provision of data.</span></span></p><br><br></li><li><p><span><span>Maintaining the security and confidentiality of data of forementioned databases.</span></span></p><br><br></li><li><p><span><span>Acting as the liaison with DHL IT systems, DHL Aviation Engineering and third-party software providers to ensure the Safety Database and Flight Data Monitoring systems are performing correctly and any system issues are promptly resolved.</span></span></p><br><br></li><li><p><span><span>Keep abreast of SMS and FDM system developments</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Safety Investigations:</strong></span></span></p><br><br><ul><li><p><span><span>Where necessary lead as a qualified Safety Investigator in the investigation of accidents, incidents and occurrences.</span></span></p><br><br></li><li><p><span><span>Liaise closely with third parties to investigate incidents and occurrences.</span></span></p><br><br></li><li><p><span><span>De-briefing and providing feedback to staff on the outcome of investigations into accident, incident and occurrence reports as required, in accordance with the Company’s just culture.</span></span></p><br><br></li><li><p><span><span>Where necessary liaise with Director Safety and Ground Operations ME and regulatory authority when submitting MOR reports.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Flight Data Monitoring Investigations:</strong></span></span></p><br><br><ul><li><p><span><span>Act as a qualified OFDM analyst undertaking routine analysis and trend monitoring of OFDM data to identify risks from the available FDM data.</span></span></p><br><br></li><li><p><span><span>Liaising with the Flight Safety Officer’s, de-briefing and providing feedback to flight crews on the outcome of investigations into OFDM events in accordance with the Company’s just culture and OFDM Protocol and Procedures.</span></span></p><br><br></li><li><p><span><span>Liaising with external organizations and the Bahrain Civil Aviation Authority on OFDM matters.</span></span></p><br><br></li><li><p><span><span>Verifying and processing all OFDM data in a de-identified format.</span></span></p><br><br></li><li><p><span><span>Advising DHL Aviation Engineering about OFDM alerts.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Risk Management:</strong></span></span></p><br><br><ul><li><p><span><span>Daily triage of incoming reports and flight data to determine risk and prioritization.</span></span></p><br><br></li><li><p><span><span>Facilitate and document Risk Assessments. Working with responsible managers from associated departments ensuring mitigations are implemented.</span></span></p><br><br></li><li><p><span><span>Regularly monitoring and reviewing occurrence reports and other operators' occurrences where applicable and assisting the Director Safety and Ground Operations and DHL Aviation Managers to identify trends adversely affecting safety.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Safety Audits and Inspections:</strong></span></span></p><br><br><ul><li><p><span><span>Manage schedule for Safety Audits, Inspections and LOSA Observations. Undertaking these personally as required.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Safety Organization:</strong></span></span></p><br><br><ul><li><p><span><span>Manage team of safety officers, ensuring effective implementation of SMS and FDM activities.</span></span></p><br><br></li><li><p><span><span>Providing advice/information to the Director Safety and Ground Operations ME on specific technical issues.</span></span></p><br><br></li><li><p><span><span>Acting as a contact for staff on safety matters as appropriate.</span></span></p><br><br></li><li><p><span><span>Promoting the safety management system throughout DHL Aviation.</span></span></p><br><br></li><li><p><span><span>Maintaining safety documentation within areas of responsibility.</span></span></p><br><br></li><li><p><span><span>Producing Weekly, Monthly and Quarterly Operational Risk Reports and providing articles for inclusion in the DHL Global Safety Digest magazine.</span></span></p><br><br></li><li><p><span><span>Facilitating the Safety Action Group meeting(s) which includes preparing the meeting agenda, presentation as well as taking and distributing the meeting minutes.</span></span></p><br><br></li><li><p><span><span>Attending any relevant industry safety conferences as agreed/proposed by the Director Safety and Ground Operations.</span></span></p><br><br></li><li><p><span><span>Any other task as directed by the Director Safety and Ground Operations.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Emergency Response</strong></span></span></p><br><br><ul><li><p><span><span>Active member of the Safety team for Emergency Response.</span></span></p><br><br></li><li><p><span><span>Assist in facilitating Emergency Exercises with the Director Safety and Ground Operations.</span></span></p><br><br></li></ul><br><p><span><strong>Your Profile:</strong></span></p><br><br><ul><li><p><span><span>10-15 years Aviation Experience.</span></span></p><br><br></li><li><p><span><span>2-3 years in Aviation industry Safety and Quality auditing experience preferred.</span></span></p><br><br></li><li><p><span><span>Extensive operational knowledge and understanding of flight operations, aircraft maintenance, ground operations, cargo operations, airport operations and dangerous goods.</span></span></p><br><br></li><li><p><span><span>Experienced in the administration of SMS and FDM databases.</span></span></p><br><br></li><li><p><span><span>Significant experience of regulatory requirements (BCAA, GACA, ICAO, EU Ops, FARs).</span></span></p><br><br></li><li><p><span><span>Have operational knowledge in Ground Operations such as Ramp Supervisor or Turn Round Coordinator.</span></span></p><br><br></li><li><p><span><span>Have experience in one of the following:</span></span></p><br><br></li></ul><ol><li><p><span><span>Flight Operations as Commercial Pilot License or Licensed Flight Dispatcher.</span></span></p><br><br></li><li><p><span><span>Aircraft Maintenance as Licensed Aircraft Engineer or Technical Services Engineer.</span></span></p><br><br><br></li></ol><ul><li><p><span><span>Have experience in two of the following:</span></span></p><br><br></li></ul><ol><li><p><span><span>Experienced in Emergency Response such as Crisis Management or Go Team.</span></span></p><br><br></li><li><p><span><span>Experienced in safety investigation techniques including use of flight data.</span></span></p><br><br></li><li><p><span><span>Experienced in audits and observation (LOSA) techniques.</span></span></p><br><br></li><li><p><span><span>Experienced in fatigue risk management and rostering techniques</span></span></p><br><br></li></ol><br><br><p><span><strong>Our Offer:</strong></span></p><br><br><ul><li><p><span><span>Strong career support in an international environment.</span></span></p><br><br></li><li><p><span><span>Great culture and colleagues.</span></span></p><br><br></li><li><p><span><span>Multifarious benefit programm.</span></span></p><br><br></li></ul><br><p><span><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></span></p><br><br><br><p><span><span><strong>We look forward to receiving your application!</strong></span></span></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Are you passionate about web development and eager to start your software engineering career? We are looking for <b>a </b><strong>Junior Software Engineer</strong> to join our growing team in Bahrain.</p>
Requirements<br><p> Basic knowledge of <strong>WordPress Development</strong> (Mandatory)<br> Understanding of <strong>HTML, CSS, JavaScript, and PHP</strong> <br> Familiarity with <strong>Git/GitHub</strong> version control<br> Good problem-solving and learning skills<br> Fresh graduates and entry-level candidates are encouraged to apply</p>
Added Advantages<br><p> Knowledge of <strong>Python</strong> <br> Experience with <strong>Laravel Framework</strong> <br> Understanding of REST APIs and database concepts (MySQL)<br> Exposure to AI tools and automation technologies</p>
Responsibilities<br><ul>
<li>Develop and maintain WordPress websites</li>
<li>Customize themes and plugins</li>
<li>Work with Git repositories and collaborate with the development team</li>
<li>Assist in Laravel and Python-based projects</li>
<li>Debug, test, and optimize web applications</li>
<li>Learn and adapt to new technologies and frameworks</li>
</ul><br></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The Director of Recreation runs all aspects of the indoor & outdoor recreation, which includes, beach and services, pools and services, marina and water sports and the operations on the Private Island. Reports to the Hotel Manager, ensures the smooth running of the entire sports and recreation department. He/she will take full responsibility for ensuring that the highest standards are met, this will include training recreation team, weekly KRAs with key team members, departmental meetings and daily hotel meetings. The Director of Recreation is also responsible for the up keep and maintenance of the area, which is to be directly reported to and followed up with engineering and outside contractors when needed. The Director of Recreation will implement new company strategies and will advise on enhancements and CAPEX. He/she will organize events for members including themed party s, sporting events such as Tennis Tournaments, Squash Tournaments, Swimming Races and Biathlons. The Director of Recreation is also responsible for overlooking all activities under the Ritz Kids program.</p><p>CORE WORK ACTIVITIES The primary responsibilities of the role include:</p><p>Guest Engagement</p><ul><li>Achieve guest voice & full engagement fitness.</li><li>Responsible for entire sports club financial and business operations including memberships.</li><li>Implement new beach club service initiatives to achieve our vision.</li><li>Analyze beach club processes (SOP s) to ensure service delivery is exceeding expectations in all areas.</li><li>Enhance Water sports and Marina services.</li><li>Improve continuously the facility in terms of renewing equipment, brainstorm and come with ideas of new initiatives and diversify the choice facilities for our guests.</li><li>Ensure Safety and security around the Resort and especially while guests at sea.</li><li>Be present in the operation for personalized guests interaction, i.e. : Lead and participate in creating guests preferences data base, anticipate needs.</li><li>Embrace community foot prints and engage guests in these activities.</li><li>Quality follow up with members, member and guest recognition.</li><li>Overlook all areas under The Ritz Kids Program.</li></ul><p>Enhance the overall resort experience</p><ul><li>Enhance beachside experience, guests to be greeted and escorted to desired locations.</li><li>Add additional unique services & amenities.</li><li>Elevate island experiences, special focus on platinum members & hotel guests, employee presence, warm welcome, better ambience and new services to be added throughout.</li><li>Enhance joggers experience.</li><li>Plan and organize monthly annual events that are planned for the members.</li><li>Enhance Incentive groups experience and Team-building exercises.</li></ul><p>Events, Activities and Entertainment</p><ul><li>Strengthen The Ritz-Carlton mystique by participating actively in creating each event theme.</li><li>Maximize guests participation to all events organized.</li><li>Lead the team in organizing Sports Club events and activities.</li><li>Repackage cruises, fishing trips, water sports lessons and island activities.</li><li>Improve merchandising within sports club.</li></ul><p>Recreation Financial Performance</p><ul><li>Exceed revenue goals, & profitability by : Inventory management, reduce expenses</li><li>Create new revenue centers: waters sports, group packages, personal training and sports lessons.</li><li>Evaluate potential marina members and increase membership base including dry storage options.</li><li>Monthly financial reports and P&L statements, forecast accuracy and CAPEX.</li><li>Strengthen corporate membership relations and opportunities.</li><li>Smart approach to membership to ensure our database count is increased.</li><li>Create loyalty program for Group Corporate Membership Accounts.</li><li>Membership pricing & positioning strategy.</li><li>Protect and maintain all property assets by taking charge of regular maintenance.</li></ul><p>Leadership</p><ul><li>Integration with health club operations.</li><li>Works closely with co-business leader to have an understanding of fitness center operations, swimming pools, reception, hammam, membership, tennis academy operations, swimming and Ritz Kids.</li><li>Execute urgent matters without hesitation and complete daily tasks.</li><li>Adapt to changes and overcomes difficult challenges.</li><li>Maintains a professional attitude at all times.</li><li>Consistently plans ahead for improvement to avoid obstacles, proactive in sourcing solutions.</li><li>Display an open minded approach and actively wants to improve as a leader.</li><li>Open to critique and understands its value for professional improvement.</li><li>Interested in learning from superiors and colleagues.</li><li>Spend time to understand business and relationships at the hotel.</li><li>Work toward setting specific achievable goals for self and team members.</li><li>Effectively work within in a fast paced dynamically changing business.</li><li>Achieve Guest Engagement goals.</li><li>Attend and participate in weekly Leadership (CE) Meetings.</li></ul><p>Employee Engagement (ES)</p><ul><li>Take charge of the monthly departmental meeting and record minutes.</li><li>Conduct Weekly KRAs with each leader individually, sending reports for the follow-ups</li><li>Support leaders with their plans of action and their pyramids (Key Success Factors) for achieving results.</li><li>Respond openly to each request coming from the team members, by practicing the open door policy;</li><li>Initiate diverse fun-filled activities for the leaders and all L & G to enjoy time out of work environment</li><li>Achieve Turnover goal (18% and below).</li><li>Create a positive work environment where internal and external team members feel their opinions and feelings are valued.</li><li>Maintain a positive composed attitude and behavior when dealing with internal and external guests in meetings, presentations or other professional functions.</li><li>Build great relationship with team members.</li><li>Use past experiences and new leadership tools to improve daily work processes.</li><li>Support team members by presenting clear job breakdowns job descriptions.</li><li>Achieve minimum of 3 hours training for each employee per week.</li><li>Energize effective and energizing line-ups on a daily basis.</li><li>#LI-NS1</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must have a minimum of 5 years spent in Recreation Department and a minimum of 3 years in a leadership role with The Ritz-Carlton or another hotel company.</li><li>University Degree required or equivalent.</li><li>Hospitality Industry Certifications.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Essential Duties and Responsibilities</strong></p>
<ul>
<li>Execute and maintain the daily and monthly data extraction processes using advanced SQL querying to source data from various core systems into the MIS unit s database environment.</li>
<li>Perform data transformation and cleansing tasks to ensure data consistency, accuracy, and readiness for analysis and reporting.</li>
<li>Monitor and troubleshoot scheduled data update services (e.g., SQL Agent jobs) and report any system issues to the MIS Manager and IT Department promptly.</li>
<li>Design and develop high-quality interactive financial dashboards, reports, and data visualizations using Microsoft Power BI (including data modeling, M-Query, and DAX scripting).</li>
<li>Produce and distribute scheduled MIS reports, ensuring all deliverables adhere to strict quality standards and deadlines.</li>
<li>Respond to and fulfill ad-hoc data requests from various business stakeholders, performing timely analysis and compiling accurate data sets.</li>
<li>Ensure all reports and dashboards clearly reflect the company s official Key Performance Indicators (KPIs) related to loan portfolio, credit card usage, and profitability.</li>
<li>Support the Manager in conducting detailed variance analysis by preparing the underlying data sets and initial findings for review.</li>
<li>Identify and investigate data anomalies, reporting discrepancies, and unusual trends within the company s financial and operational metrics.</li>
<li>Maintain comprehensive documentation of all data transformation logic, report generation procedures (SOPs), and Power BI data models.</li>
<li>Assist the MIS Manager in identifying and implementing efficiency gains by helping to automate manual reporting steps and data preparation processes.</li>
<li>Contribute to the continuous improvement of the data environment by suggesting enhancements to data structures and report distribution methods.</li>
<li>Perform any other tasks assigned by the manager to support team operations and business objectives.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong></p>
<p>A minimum of BSc. in Finance, Accounting, Computer Science, or a related quantitative field.</p>
<p><strong>Experience</strong></p>
<p>Entry level.</p>
<p><strong>Competencies</strong></p>
<p><strong>Core Competencies</strong></p>
<ul>
<li>Strong verbal and written communication skills to clearly convey complex information to both internal and external stakeholders.</li>
<li>Works proactively with colleagues, sharing knowledge, resources, and support to achieve team and organizational objectives.</li>
<li>Adapt to change, embrace challenges, stay resilient under pressure, and maintain a positive attitude to achieve goals.</li>
<li>Strong analytical and critical thinking abilities to resolve issues efficiently and effectively in complex, high-pressure situations.</li>
<li>Able to uphold ethical standards, make transparent decisions, follow legal requirements, and treat others with fairness and respect.</li>
</ul>
<p><strong>Technical/Role-Specific Competencies</strong></p>
<ul>
<li>Proficient in writing complex SQL queries for data extraction, manipulation, and optimization, with working knowledge of database environments such as SQL Server and tools like SSMS.</li>
<li>Skilled in designing and developing interactive dashboards and reports using Microsoft Power BI, including data modeling, DAX calculations, and M-Query for data transformation.</li>
<li>Proficiency in Excel for data analysis, reporting, and manipulation tasks in support of MIS and financial reporting functions.</li>
<li>Ability to execute, monitor, and maintain automated data extraction and loading workflows, including scheduled jobs (e.g., SQL Agent), with competence in identifying and resolving data pipeline failures.</li>
<li>Demonstrated ability to apply data cleansing and validation techniques to ensure reporting accuracy, alongside maintaining clear SOPs, transformation logic documentation, and data model records.</li>
</ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Position Title: C2 Systems Common Operational Picture (COP) SME Location: Germany (DEU) Position Type: Full-time Salary Range : $80,000 - $90,000 plus uplifts Security Clearance Requirement: Position requires active security clearance Certification Requirements: CompTIA Security+ Years of Experience: 3-5 years in relevant field Roles and Responsibilities: This position reports directly to the PM, Site Lead, or their designee.<br> The C2 Systems Analyst serves as the subject matter expert (SME) to enable C4I systems throughout the DoD to share information to build a common operational picture (COP) and Common Tactical Picture (CTP) to enable leaders to make accurate and informed decisions based on situational awareness.<br> The Joint Tactical Common Operational Picture Workstation (JTCW) is a Windows-based tactical COP suite designed for battalion level and above to facilitate command and control functions by enhancing situational awareness and operational/tactical decision making.<br> These support efforts are provided to military units while deployed, in garrison, in preparation for, and while participating in major exercises and contingency operations.<br> The C2 Systems Analyst will primarily provide support to US Marine Corps Forces Europe and Africa (MARFOREUR/AF) and also assist deployed or allocated Fleet Marine Force (FMF) units and other DoD agencies to configure, integrate, resolve issues, and establish their Command-and-Control architecture to meet exercise and contingency operations in European and African OCONUS regions.<br> This position is responsible for integrating a wide variety of C2 systems including, but not limited to Agile Client, Command-and-Control Personal Computer (C2PC), Tactical Assault Kit (TAK), Joint Tactical COP Workstation (JTCW), Tactical Service Orientated Architecture (TSOA), Advanced Field Artillery Tactical Data System (AFATDS) and Data Dissemination Service (DDS).<br> The C2 Systems Analyst will work cross-functionally with several departments, but most importantly with the Command Post Systems Advisor (CPSA) and those who are performing work at the Government Customers’ sites.<br> Travel is expected up to 25%.<br> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.<br> All positions located at the Government Customer Site require in-person/on-site attendance due to facility clearance and ISO operating standards.<br> Configure GCCS-TCO (JTCW/TCS) software to provide Marine Air Ground Task Force (MAGTF) Commanders the ability to map and display friendly and enemy locations as well as plan, develop, display, and transmit to overlays of intended movements for Command and Control (C2) Situational Awareness (SA).<br> Establish Common Operational Picture (COP), and coordinate COP Synchronization Tool (CST) configuration with higher, adjacent, and lower echelon commands.<br> Act as an alternate administrator for MCEN-S, TIE-S, and FMF-NS Tactical COP servers in coordination with the MARFOREUR/AF CPSA.<br> Provide over-the-shoulder C2 systems user training to MARFOREURAF Command Center watch standers, and be prepared to deploy with the Command Center personnel to offsite locations, such as during Continuity of Operations (COOP) events, both for training and real-world scenarios.<br> Provide executive-level C2 technical advice and support Battle Staffs with the identification of information flow required to support Mission Essential Tasks (MET) in the identification of the configuration and integration of C2 systems.<br> Provide technical support to MARFOREURAF and deployed or allocated FMF units within the USEUCOM and USAFRICOM Areas of Operation on C2 related systems such as Agile Client, C2PC, GCCS-J, MCH, , TAK, JADOCS, AFATDS (to include ASCA communications), and new or emergent capabilities.<br> Introduce MARFOREURAF to the Tactics, Techniques, and Procedures (TTPs) and advances to emergent capabilities to achieve interdependence and operational effectiveness.<br> Resolve complex C2 Systems issues related to system upgrades, network restrictions (ports, protocols, firewalls), and system versions.<br> Interface with FMF personnel and US Government employees to provide break/fix support to C2 systems in a fast-paced, high-energy environment.<br> Provide support for interoperability between FMF and NATO units and systems in test and/or exercise events.<br> Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).<br> Identify and elevate situations requiring urgent attention.<br> Configure and federate TAK Servers over a wide variety of communication paths.<br> Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.<br> Duties, responsibilities, and activities may change at any time with or without notice.<br> Paid Vacation, Sick Time and Holidays Medical, Dental, Life and Disability Insurance 401K with Employer Contribution Matching Service Disabled Veteran Owned Business Equal Opportunity Employer ISO 9001:2015 Certified Company www.<br>c4plans.com TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and by physically qualified to support miliary exercises and contingency operations.<br> Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.<br> Experience supporting Marine Corps C4I systems and equipment.<br> Minimum of 3 years’ experience in military training and education.<br> Direct participation in real-world operations is desired.<br> Strong active listening, data entry, and documentation skills.<br> Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling.<br> Competencies: Familiar with configuring GCCS-TCO software (JTCW and TCS) to provide Marine Air Ground Task Force (MAGTF) Commanders a Common Operational Picture (COP), and coordinate COP Synchronization Tool (CST) configuration with allied, coalition, higher, adjacent, and lower echelon commands.<br> Familiarity with and knowledge of using Maven Smart Systems to integrate GCCS, and other C2 Systems Information.<br> Familiar with configuring JADCOS, AFATDS, and other fires systems to provide MAGTF firing agencies with a full digital kill web.<br> Familiar with Tactical Receive Suite (TRS) software and Embedded National Technical Receiver (ENTR) to support the theater missile warning mission.<br> Understand and troubleshoot basic computer, Linux, Android and IOS configurations.<br> Intermediate understanding of Red Hat Enterprise Linux and PostgreSQL database system.<br> Experience working with customers, addressing issues, and managing customer concerns and requests over the phone and/or in person.<br> Strong active listening, data entry, and documentation skills.<br> Experience writing technical solutions, after-action reports, and commercial knowledge base articles.<br> Advanced analytical and troubleshooting skills, attention to detail, and consistent resolution of IT problems.<br> Certification Requirements: CompTIA Security+</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As a Cigar Sommelier at Raffles Al areen palace Bahrain, you are responsible to ensure that the cigar list is up to date at all times with correct vintages. Able to pair and suggest cigars/wines/spirits that will complement the menu items to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards: Have a thorough knowledge of the Cigar, Food and Beverage menu that is served in the Cigar lounge Create and develop a PAR stock based on sustainable cigar program and guest preferences building a cigar database Create a relationship with suppliers (cigars/beverage) to create theme nights & promotions based on cigars. Assist in maintaining and improving the Cigar lounge standards of service in selling and serving the Cigars. Ensure the cigar list is up to date at all times with correct vintages. Able to pair and suggest cigars/wines/spirits that will complement the menu items. Assist guests with their cigar selection and upsell with wines/spirits. To actively train staff in cigar knowledge, upselling and pairing. Pass information which is beneficial to the team so that the Guest Profile can be maintained in relation to favourite wines/spirits and cigar vintages.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience and qualifications as Sommelier</li><li>Very good knowledge of Cigars</li><li>Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment and under pressure remaining calm, professional, efficient, detail-oriented, attentive and patient.</li><li>Active listening and effective communication skills.</li><li>Team spirit and the right attitude.</li><li>Fluent written and oral communication in English.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Main tasks</strong></p><ul><li><p>Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.</p></li><li><p>Develop a complete knowledge of company sales policies and SOP s, and ensure knowledge of and adherence to those policies by the sales team.</p></li><li><p>Meet or exceed set goals.</p></li><li><p>Operate the Sales Department within established sales expense budget.</p></li><li><p>Participate in required M.O.D. and Saturday office coverage as scheduled.</p></li><li><p>Initiate and follow up on leads.</p></li><li><p>Maintain and participate in an active sales solicitation program.</p></li><li><p>Monitor production of all top accounts and evaluate trends within your market.</p></li><li><p>Regularly contact existing accounts based on the tracing frequencies of the account coverage requirements.</p></li><li><p>Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing.</p></li><li><p>Identify knowledge gaps within the team and develop plans for filling them</p></li><li><p>Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress.</p></li><li><p>Create and execute a strategic sales plan that expands our customer base and extends the company's global reach</p></li><li><p>Meet with potential clients and grow long-lasting relationships that address their needs</p></li><li><p>Invite clients to the hotel for entertainment, lunches, tours and site inspections.</p></li><li><p>Assist in implementing special promotions relating to direct sales segments.</p></li><li><p>Assist in the preparation of required reports in a timely manner.</p></li><li><p>Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).</p></li><li><p>Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.</p></li><li><p>Use your property s computerized sales management system to manage the hotel s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.</p></li><li><p>Meet and greet onsite contacts.</p></li><li><p>Develop networking opportunities through active participation in community and professional associations, activities and events.</p></li><li><p>Review meeting planner evaluations with the Director of Sales & Marketing to ensure that issues receive follow-up.</p></li><li><p>Entertain clients.</p></li><li><p>Handle inquiries.</p></li><li><p>Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.</p></li><li><p>Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral.</p></li><li><p>Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance.</p></li><li><p>Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients. Communication to be property defined may include newsletters, client receptions/recognition functions, etc.</p></li><li><p>Respond to customer inquiries and request for pricing</p></li><li><p>Maintain in-depth files on all accounts; via hard files and/or automated account management system</p></li><li><p>Assist in updating Brand national Transient database, if applicable. Coordinate local transient sales initiative and activities with Brand National Transient Sales for national and regional transient accounts, if applicable.</p></li><li><p>Participate in trade shows, community & professional organizations to maintain high visibility.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>3-5 years of experience in sales or a related role.</p><p>Proven track record of achieving sales targets.</p><p>Excellent communication and interpersonal skills.</p><p>Strong leadership and team management skills.</p><p>Arabic Speaker</p><p></p></section>
<h2 class="h5">Job description</h2>
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Discover your future at Citi
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br>
Job Overview
<p><span><span><span><span><b>Production Support Analyst - Payments</b></span></span></span></span><br></p><br><p><span><span><span><span><b>Position Overview:</b></span></span></span></span></p><br><p><span><span><span><span>We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.</span></span></span></span><br></p><br><p><span><span><span><span><b>Key Responsibilities:</b></span></span></span></span></p><br><ul><li><span><span><span><span><b>Stakeholder Management:</b> Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.</span></span></span></span></li><li><span><span><span><span><b>Client Communication:</b> Serve as a technical point of contact for clients, providing timely updates and "heads-up" notifications on production issues via Symphony and other official communication channels.</span></span></span></span></li><li><span><span><span><span><b>Production Monitoring:</b> Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.</span></span></span></span></li><li><span><span><span><span><b>Incident Management:</b> Understand and analyze the complete payment lifecycle to effectively troubleshoot and escalate incidents to the next level of support when necessary.</span></span></span></span></li><li><span><span><span><span><b>Initiative & Analytics:</b> Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.</span></span></span></span></li><li><span><span><span><span><b>Documentation:</b> Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.~</span></span></span></span><br></li></ul><p><span><span><span><span><b>Required Qualifications:</b></span></span></span></span></p><br><ul><li><span><span><span><span><b>Technical Proficiency:</b></span></span></span></span><ul><li><span><span><span><span>Strong hands-on experience with <b>SQL</b> and tools like <b>SQL Developer</b>.</span></span></span></span></li><li><span><span><span><span>Proficiency with <b>MongoDB</b> and tools such as <b>Compass</b>.</span></span></span></span></li><li><span><span><span><span>Demonstrated experience with monitoring tools, specifically <b>ITRS Geneos</b> and <b>Grafana</b>.</span></span></span></span></li><li><span><span><span><span>Experience with IT Service Management (ITSM) ticketing tools, such as <b>ServiceNow</b>.</span></span></span></span></li></ul></li><li><span><span><span><span><b>Communication Skills:</b> Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Proficiency with standard communication channels including <b>Outlook</b> and <b>Microsoft Teams</b>.</span></span></span></span></li><li><span><span><span><span><b>Analytical Skills:</b> Proven ability to analyze complex technical issues and identify root causes.</span></span></span></span></li><li><span><span><span><span><b>Motivation & Drive:</b> A self-motivated individual who is eager to take ownership, drive initiatives, and perform well in a high-pressure, dynamic production environment.</span></span></span></span><br></li></ul><p><span><span><span><span><b>Desired Qualifications:</b></span></span></span></span></p><br><ul><li><span><span><span><span><b>Domain Knowledge:</b> Experience in the payments domain is highly desirable.</span></span></span></span></li><li><span><span><span><span><b>End-to-End Understanding:</b> A strong conceptual understanding of the entire payment processing flow.</span></span></span></span></li></ul><p><span><span><span><b>Monitoring Skills: </b>ITRS , Grafana, Kibana</span></span></span><br></p><br><p><span><span><span><b>Technical Skills: </b></span></span></span></p><br><ul><li><span><span><span>Database: PL/SQL, Oracle/MSSQL/Mongo DB, Query Tuning</span></span></span></li><li><span><span><span>OS / platform: Python, Mongo DB, Linux, Cloud understanding</span></span></span><br></li></ul><p><span><span><span><b>Domain:</b> Payment lifecycle understanding, SWIFT/ISO 20022, PCI DSS, Settlement</span></span></span><br></p><br><p><span><span><span><b>Good to have:</b></span></span></span></p><br><ul><li><span><span><span>Good Communication skills</span></span></span></li><li><span><span><span>Stakeholder management </span></span></span></li><li><span><span><span>Incident Management</span></span></span></li><li><span><span><span>Team player</span></span></span></li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br>
<br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><span><span><span><b>Production Support Analyst - Payments</b></span></span></span></span><br> </p><br><br><p><span><span><span><span><b>Position Overview:</b></span></span></span></span></p><br><br><p><span><span><span><span>We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.</span></span></span></span><br> </p><br><br><p><span><span><span><span><b>Key Responsibilities:</b></span></span></span></span></p><br><br><ul><li><span><span><span><span><b>Stakeholder Management:</b> Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.</span></span></span></span></li><li><span><span><span><span><b>Client Communication:</b> Serve as a technical point of contact for clients, providing timely updates and "heads-up" notifications on production issues via Symphony and other official communication channels.</span></span></span></span></li><li><span><span><span><span><b>Production Monitoring:</b> Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.</span></span></span></span></li><li><span><span><span><span><b>Incident Management:</b> Understand and analyze the complete payment lifecycle to effectively troubleshoot and escalate incidents to the next level of support when necessary.</span></span></span></span></li><li><span><span><span><span><b>Initiative & Analytics:</b> Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.</span></span></span></span></li><li><span><span><span><span><b>Documentation:</b> Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.~</span></span></span></span><br> </li></ul><p><span><span><span><span><b>Required Qualifications:</b></span></span></span></span></p><br><br><ul><li><span><span><span><span><b>Technical Proficiency:</b></span></span></span></span><ul><li><span><span><span><span>Strong hands-on experience with <b>SQL</b> and tools like <b>SQL Developer</b>.</span></span></span></span></li><li><span><span><span><span>Proficiency with <b>MongoDB</b> and tools such as <b>Compass</b>.</span></span></span></span></li><li><span><span><span><span>Demonstrated experience with monitoring tools, specifically <b>ITRS Geneos</b> and <b>Grafana</b>.</span></span></span></span></li><li><span><span><span><span>Experience with IT Service Management (ITSM) ticketing tools, such as <b>ServiceNow</b>.</span></span></span></span></li></ul></li><li><span><span><span><span><b>Communication Skills:</b> Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Proficiency with standard communication channels including <b>Outlook</b> and <b>Microsoft Teams</b>.</span></span></span></span></li><li><span><span><span><span><b>Analytical Skills:</b> Proven ability to analyze complex technical issues and identify root causes.</span></span></span></span></li><li><span><span><span><span><b>Motivation & Drive:</b> A self-motivated individual who is eager to take ownership, drive initiatives, and perform well in a high-pressure, dynamic production environment.</span></span></span></span><br> </li></ul><p><span><span><span><span><b>Desired Qualifications:</b></span></span></span></span></p><br><br><ul><li><span><span><span><span><b>Domain Knowledge:</b> Experience in the payments domain is highly desirable.</span></span></span></span></li><li><span><span><span><span><b>End-to-End Understanding:</b> A strong conceptual understanding of the entire payment processing flow.</span></span></span></span></li></ul><br><p><span><span><span><b>Monitoring Skills: </b>ITRS , Grafana, Kibana</span></span></span><br> </p><br><br><p><span><span><span><b>Technical Skills: </b></span></span></span></p><br><br><ul><li><span><span><span>Database: PL/SQL, Oracle/MSSQL/Mongo DB, Query Tuning</span></span></span></li><li><span><span><span>OS / platform: Python, Mongo DB, Linux, Cloud understanding</span></span></span><br> </li></ul><p><span><span><span><b>Domain:</b> Payment lifecycle understanding, SWIFT/ISO 20022, PCI DSS, Settlement</span></span></span><br> </p><br><br><p><span><span><span><b>Good to have:</b></span></span></span></p><br><br><ul><li><span><span><span>Good Communication skills</span></span></span></li><li><span><span><span>Stakeholder management </span></span></span></li><li><span><span><span>Incident Management</span></span></span></li><li><span><span><span>Team player</span></span></span></li></ul><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Technology<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Applications Support<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.</p><br><br>Job Description<br><br><p><strong>Marketing Executive</strong></p><br><p>As the <strong>Marketing Executive</strong>, you will support the implementation of the hotel's marketing, communications, and digital initiatives, ensuring brand consistency and effective campaign execution. Working closely with internal departments, external agencies, and suppliers, you will assist in promoting the resort, enhancing brand visibility, and driving guest engagement through various marketing channels.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li><strong>Engage in conservation</strong> efforts and help preserve wildlife.</li><li><strong>Enjoy sustainable adventures</strong> with exclusive rewards.</li><li><strong>Celebrate locality</strong> and heritage in a vibrant community.</li><li><strong>Advance your career</strong> with global development opportunities.</li><li><strong>Drive change</strong> through impactful social initiatives.</li><li><strong>Collaborate</strong> with a passionate, innovative team.</li></ul><p><strong>Key Responsibilities:</strong></p><br><p><strong>Brand & Marketing Support</strong></p><br><ul><li>Assist in maintaining brand standards across all marketing and communication activities.</li><li>Ensure marketing materials align with brand guidelines and hotel positioning.</li><li>Support the development and execution of marketing campaigns and promotional activities.</li></ul><p><strong>Campaign Coordination</strong></p><br><ul><li>Coordinate marketing, public relations, advertising, and promotional campaigns.</li><li>Liaise with internal departments and external vendors to ensure timely campaign delivery.</li><li>Assist in organizing photoshoots, media visits, and promotional events.</li></ul><p><strong>Content & Communications</strong></p><br><ul><li>Create and update marketing content for brochures, newsletters, website pages, and social media platforms.</li><li>Support media communications and prepare promotional materials.</li><li>Assist with internal communication initiatives and announcements.</li></ul><p><strong>Digital Marketing Support</strong></p><br><ul><li>Assist in managing the hotel's digital presence, including website updates, social media channels, email campaigns, and online listings.</li><li>Support SEO, paid advertising, and social media activities as directed.</li><li>Monitor digital campaign performance and prepare basic performance reports.</li></ul><p><strong>CRM & Guest Engagement</strong></p><br><ul><li>Support CRM initiatives and email marketing campaigns.</li><li>Assist with guest communication campaigns and loyalty program promotions.</li><li>Maintain guest database accuracy and marketing distribution lists.</li></ul><p><strong>Events & Activations</strong></p><br><ul><li>Support the planning and execution of hotel events, promotions, partnerships, and activations.</li><li>Coordinate marketing materials required for events and campaigns.</li><li>Assist with on-site event logistics and brand visibility initiatives.</li></ul><p><strong>Market Research & Reporting</strong></p><br><ul><li>Conduct market and competitor research to identify trends and opportunities.</li><li>Monitor campaign performance and collect data for reporting purposes.</li><li>Prepare regular marketing activity reports and presentations.</li></ul><p><strong>Agency & Supplier Coordination</strong></p><br><ul><li>Coordinate with marketing agencies, designers, photographers, printers, and other suppliers.</li><li>Follow up on project timelines and ensure deliverables meet required standards.</li></ul><p><strong>Administration</strong></p><br><ul><li>Maintain organized marketing files, databases, and asset libraries.</li><li>Assist in budget tracking, purchase requests, and invoice processing.</li><li>Ensure all hotel listings and promotional content remain current and accurate.</li></ul><br>Qualifications<br><br><ul><li><strong>Experience: </strong>Minimum 2–3 years of experience in marketing, communications, or a related field, preferably within hospitality, tourism, or luxury brands.</li><li><strong>Communication Skills: </strong>Excellent written and verbal communication skills in English. Additional language skills are an advantage.</li><li><strong>Personal Attributes: </strong>Highly organized, proactive, and detail-oriented. Strong interpersonal and teamwork skills. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.</li><li><strong>Education: </strong>Bachelor's degree or diploma in Marketing, Communications, Business Administration, or a related field.</li><li><strong>Technical Skills: </strong>Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Familiarity with social media platforms, content management systems, email marketing tools, and basic design software. Knowledge of digital marketing platforms is an advantage.</li><li><strong>Additional Assets: </strong>Previous experience in hospitality marketing. Experience working with marketing agencies, content creation, and event coordination.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor? </strong>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p><strong>About Mantis Collection:</strong> Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.</p><br><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLES</strong></p><br> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>The Director of Recreation runs all aspects of the indoor & outdoor recreation, which includes, beach and services, pools and services, marina and water sports and the operations on the Private Island. Reports to the Hotel Manager, ensures the smooth running of the entire sports and recreation department.<br>He/she will take full responsibility for ensuring that the highest standards are met, this will include training recreation team, weekly KRAs with key team members, departmental meetings and daily hotel meetings. The Director of Recreation is also responsible for the up keep and maintenance of the area, which is to be directly reported to and followed up with engineering and outside contractors when needed. The Director of Recreation will implement new company strategies and will advise on enhancements and CAPEX. He/she will organize events for members including themed party’s, sporting events such as Tennis Tournaments, Squash Tournaments, Swimming Races and Biathlons. The Director of Recreation is also responsible for overlooking all activities under the Ritz Kids program.<br>CANDIDATE PROFILE <br>Experience<br>Must have a minimum of 5 years spent in Recreation Department and a minimum of 3 years in a leadership role with The Ritz-Carlton or another hotel company. <br>Education <br>University Degree required or equivalent.<br>Hospitality Industry Certifications.<br>CORE WORK ACTIVITIES<br>The primary responsibilities of the role include: <br>Guest Engagement<br>Achieve guest voice & full engagement fitness.<br>Responsible for entire sports club financial and business operations including memberships.<br>Implement new beach club service initiatives to achieve our vision.<br>Analyze beach club processes (SOP’s) to ensure service delivery is exceeding expectations in all areas.<br>Enhance Water sports and Marina services.<br>Improve continuously the facility in terms of renewing equipment, brainstorm and come with ideas of new initiatives and diversify the choice facilities for our guests.<br>Ensure Safety and security around the Resort and especially while guests at sea.<br>Be present in the operation for personalized guests’ interaction, i.e. : Lead and participate in creating guests preferences data base, anticipate needs.<br>Embrace community foot prints and engage guests in these activities.<br>Quality follow up with members, member and guest recognition.<br>Overlook all areas under The Ritz Kids Program.<br>Enhance the overall resort experience<br>Enhance beachside experience, guests to be greeted and escorted to desired locations. Add additional unique services & amenities.<br>Elevate island experiences, special focus on platinum members & hotel guests, employee presence, warm welcome, better ambience and new services to be added throughout.<br>Enhance joggers experience.<br>Plan and organize monthly annual events that are planned for the members.<br>Enhance Incentive groups experience and Team-building exercises.<br>Events, Activities and Entertainment<br>Strengthen The Ritz-Carlton mystique by participating actively in creating each event theme.<br>Maximize guests participation to all events organized.<br>Lead the team in organizing Sports Club events and activities.<br>Repackage cruises, fishing trips, water sports lessons and island activities.<br>Improve merchandising within sports club. <br>Recreation Financial Performance<br>Exceed revenue goals, & profitability by : <br>Inventory management, reduce expenses <br>Create new revenue centers: waters sports, group packages, personal training and sports lessons.<br>Evaluate potential marina members and increase membership base including dry storage options.<br>Monthly financial reports and P&L statements, forecast accuracy and CAPEX.<br>Strengthen corporate membership relations and opportunities.<br>Smart approach to membership to ensure our database count is increased.<br>Create loyalty program for Group Corporate Membership Accounts.<br>Membership pricing & positioning strategy.<br>Protect and maintain all property assets by taking charge of regular maintenance.<br>Leadership<br>Integration with health club operations. Works closely with co-business leader to have an understanding of fitness center operations, swimming pools, reception, hammam, membership, tennis academy operations, swimming and Ritz Kids.<br>Execute urgent matters without hesitation and complete daily tasks.<br>Adapt to changes and overcomes difficult challenges. <br>Maintains a professional attitude at all times.<br>Consistently plans ahead for improvement to avoid obstacles, proactive in sourcing solutions.<br>Display an open minded approach and actively wants to improve as a leader.<br>Open to critique and understands its value for professional improvement.<br>Interested in learning from superiors and colleagues.<br>Spend time to understand business and relationships at the hotel.<br>Work toward setting specific achievable goals for self and team members.<br>Effectively work within in a fast paced dynamically changing business.<br>Achieve Guest Engagement goals.<br>Attend and participate in weekly Leadership (CE) Meetings.<br>Employee Engagement (ES)<br>Take charge of the monthly departmental meeting and record minutes.<br>Conduct Weekly KRAs with each leader individually, sending reports for the follow-ups<br>Support leaders with their plans of action and their pyramids (Key Success Factors) for achieving results.<br>Respond openly to each request coming from the team members, by practicing the open door policy;<br>Initiate diverse fun-filled activities for the leaders and all L & G to enjoy time out of work environment <br>Achieve Turnover goal (18% and below).<br>Create a positive work environment where internal and external team members feel their opinions and feelings are valued.<br>Maintain a positive composed attitude and behavior when dealing with internal and external guests in meetings, presentations or other professional functions.<br>Build great relationship with team members.<br>Use past experiences and new leadership tools to improve daily work processes.<br>Support team members by presenting clear job breakdowns job descriptions.<br>Achieve minimum of 3 hours training for each employee per week.<br>Energize effective and energizing line-ups on a daily basis.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>The Director of Recreation runs all aspects of the indoor & outdoor recreation, which includes, beach and services, pools and services, marina and water sports and the operations on the Private Island. Reports to the Hotel Manager, ensures the smooth running of the entire sports and recreation department. He/she will take full responsibility for ensuring that the highest standards are met, this will include training recreation team, weekly KRAs with key team members, departmental meetings and daily hotel meetings. The Director of Recreation is also responsible for the up keep and maintenance of the area, which is to be directly reported to and followed up with engineering and outside contractors when needed. The Director of Recreation will implement new company strategies and will advise on enhancements and CAPEX. He/she will organize events for members including themed party s, sporting events such as Tennis Tournaments, Squash Tournaments, Swimming Races and Biathlons. The Director of Recreation is also responsible for overlooking all activities under the Ritz Kids program.</p><p>CORE WORK ACTIVITIES The primary responsibilities of the role include:</p><p>Guest Engagement</p><ul><li>Achieve guest voice & full engagement fitness.</li><li>Responsible for entire sports club financial and business operations including memberships.</li><li>Implement new beach club service initiatives to achieve our vision.</li><li>Analyze beach club processes (SOP s) to ensure service delivery is exceeding expectations in all areas.</li><li>Enhance Water sports and Marina services.</li><li>Improve continuously the facility in terms of renewing equipment, brainstorm and come with ideas of new initiatives and diversify the choice facilities for our guests.</li><li>Ensure Safety and security around the Resort and especially while guests at sea.</li><li>Be present in the operation for personalized guests interaction, i.e. : Lead and participate in creating guests preferences data base, anticipate needs.</li><li>Embrace community foot prints and engage guests in these activities.</li><li>Quality follow up with members, member and guest recognition.</li><li>Overlook all areas under The Ritz Kids Program.</li></ul><p>Enhance the overall resort experience</p><ul><li>Enhance beachside experience, guests to be greeted and escorted to desired locations.</li><li>Add additional unique services & amenities.</li><li>Elevate island experiences, special focus on platinum members & hotel guests, employee presence, warm welcome, better ambience and new services to be added throughout.</li><li>Enhance joggers experience.</li><li>Plan and organize monthly annual events that are planned for the members.</li><li>Enhance Incentive groups experience and Team-building exercises.</li></ul><p>Events, Activities and Entertainment</p><ul><li>Strengthen The Ritz-Carlton mystique by participating actively in creating each event theme.</li><li>Maximize guests participation to all events organized.</li><li>Lead the team in organizing Sports Club events and activities.</li><li>Repackage cruises, fishing trips, water sports lessons and island activities.</li><li>Improve merchandising within sports club.</li></ul><p>Recreation Financial Performance</p><p>Exceed revenue goals, & profitability by :</p><ul><li>Inventory management, reduce expenses</li><li>Create new revenue centers: waters sports, group packages, personal training and sports lessons.</li><li>Evaluate potential marina members and increase membership base including dry storage options.</li><li>Monthly financial reports and P&L statements, forecast accuracy and CAPEX.</li><li>Strengthen corporate membership relations and opportunities.</li><li>Smart approach to membership to ensure our database count is increased.</li><li>Create loyalty program for Group Corporate Membership Accounts.</li><li>Membership pricing & positioning strategy.</li><li>Protect and maintain all property assets by taking charge of regular maintenance.</li></ul><p>Leadership</p><ul><li>Integration with health club operations. Works closely with co-business leader to have an understanding of fitness center operations, swimming pools, reception, hammam, membership, tennis academy operations, swimming and Ritz Kids.</li><li>Execute urgent matters without hesitation and complete daily tasks.</li><li>Adapt to changes and overcomes difficult challenges.</li><li>Maintains a professional attitude at all times.</li><li>Consistently plans ahead for improvement to avoid obstacles, proactive in sourcing solutions.</li><li>Display an open minded approach and actively wants to improve as a leader.</li><li>Open to critique and understands its value for professional improvement.</li><li>Interested in learning from superiors and colleagues.</li><li>Spend time to understand business and relationships at the hotel.</li><li>Work toward setting specific achievable goals for self and team members.</li><li>Effectively work within in a fast paced dynamically changing business.</li><li>Achieve Guest Engagement goals.</li><li>Attend and participate in weekly Leadership (CE) Meetings.</li></ul><p>Employee Engagement (ES)</p><ul><li>Take charge of the monthly departmental meeting and record minutes.</li><li>Conduct Weekly KRAs with each leader individually, sending reports for the follow-ups</li><li>Support leaders with their plans of action and their pyramids (Key Success Factors) for achieving results.</li><li>Respond openly to each request coming from the team members, by practicing the open door policy;</li><li>Initiate diverse fun-filled activities for the leaders and all L & G to enjoy time out of work environment</li><li>Achieve Turnover goal (18% and below).</li><li>Create a positive work environment where internal and external team members feel their opinions and feelings are valued.</li><li>Maintain a positive composed attitude and behavior when dealing with internal and external guests in meetings, presentations or other professional functions.</li><li>Build great relationship with team members.</li><li>Use past experiences and new leadership tools to improve daily work processes.</li><li>Support team members by presenting clear job breakdowns job descriptions.</li><li>Achieve minimum of 3 hours training for each employee per week.</li><li>Energize effective and energizing line-ups on a daily basis.</li></ul><p>#LI-NS1</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must have a minimum of 5 years spent in Recreation Department and a minimum of 3 years in a leadership role with The Ritz-Carlton or another hotel company.</li><li>University Degree required or equivalent.</li><li>Hospitality Industry Certifications.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> Creation and execution of print, digital and outdoor communication in line with established media plans</p> <p> The types of projects will range from retouching imagery and resizing artwork, to developing new print solutions, campaign creative, social media artwork, corporate gifts, event invitations, presentations, photo editing and advertisements</p> <p> Accountable for maintaining the integrity of the brand, the position is responsible for all visual creative.</p> <p> Responsibilities also include the supervision of brand consistency standards within the property and relevant outlets, following design briefs and guidelines.</p> <p> Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations that reflect the brand s image and style in order to drive hotel revenue.</p> <p> Partners with Marketing Managers and related operational departments as part of a project team providing design and conceptualization solutions pertaining to deliverables.</p> <p> Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.</p> <p> Monitors the progress of all projects, including the maintenance of project files and archives, and provides continuous communication to the Marketing and/or project team regarding ongoing project and status updates.</p> <p> Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events.</p> <p> Assist in maintaining an effective working relationship with all members of target media, electronic and print, local, national and international to encourage and maximize coverage of all events and promotions. Respond to media enquiries when approached for comments and/or reports.</p> <p> Create innovative and consistent communication designs for marketing and communications materials including: print, presentations, digital and events.</p> <p> Provide graphic design ideas and execute all the design requests.</p> <p> Design, build and maintain micro sites, landing pages and blogs.</p> <p> Create and edit digital clips.</p> <p> Build photo database and photographing campaigns.</p> <p> Create HTML newsletters and e-marketing communications, staying abreast of design trends to improve deliverability. </p> <p> Create, develop and market key events for the hotels, especially during key business periods.</p> <p> Take photographs of all internal functions, banquet and conference functions and VIP s.</p> <p> Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required.</p> <p><b>LAWS, REGULATIONS & POLICIES</b></p> <p> Ensure compliance with business operations laws</p> <p> Ensure compliance with hospitality operations laws</p> <p> Ensure compliance to all applicable laws, and corporate standards and guidelines</p> <p><b>ASSOCIATE RELATIONS</b></p> <p> Fosters and develops effective associate relations throughout the hotel</p> <p><b>HEALTH & SAFETY</b></p> <p> Ensures that all potential and real hazards are reduced immediately</p> <p> Fully understands the hotel s fire, emergency and bomb procedures</p> <p> Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates</p> <p> Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening</p> <p> Ensures that the highest standards of personal hygiene, dress, uniforms and appearance</p> <p><b>MISCELLANEOUS</b></p> <p> Attends meetings and trainings required by the Cluster Marketing / Assistant Marketing Manager / Cluster Director of Sales & Marketing</p> <p> Attends Regional Sales & Marketing meetings and training if required.</p> <p> Continuously seeks to endeavor and improve the hotel s efficient operation and knowledge of own job function</p> <p> Ensures all requests and correspondence (e.g. from Cluster Director of Sales & Marketing / Cluster Marketing Manager) are dealt with in a timely and accurate manner</p> <p> Attends any property meetings that are relevant to the position</p> <p> Is knowledgeable about corporate loyalty / Incentive Programmes.</p> <p> Assists colleagues to perform similar or related jobs when necessary</p> <p> Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently</p> <p> Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel s stakeholders</p> <p> Maintains own working area, materials and company property clean, tidy and in good shape</p> <p> Continuously seeks to endeavor and improve the department s efficient operation, and knowledge of own job function</p> <p> Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG</p> <p> Is well updated on, and possesses solid knowledge of the following:</p> <p> Hotel fire, bomb and emergency procedures</p> <p> Hotel health and safety policies and procedures</p> <p> Wyndham Hotels standards of operation and departmental procedures</p> <p> Current licensing relating to own responsibility, and to the hotel</p> <p> Accepted methods of payment by the hotel</p> <p> Corporate clients generating high business volume</p> <p><b>LEADERSHIP</b></p> <p> Maintaining a business environment based on Code of Conduct and Company Vision</p> <p> Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances</p> <p> Responsible for People leadership of direct reports ( and their terms) recruitment and selection, performance management (Appraisal/ PDP), associate development and motivation, counselling/ disciplinary issues.</p> <p> Conduct regular coaching sessions/1:1s with direct reports</p> <p><br></p></div></section>