Area Manager Jobs - Manama Bahrain
308 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The role is far more than just handing out towels, in the Leisure department we are committed not only to ensure that facilities are as they should be but striving to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Spa & Recreation Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain is ideally located in the heart of the city s commercial and diplomatic area with 245-keys as well as 121 Residence unit. The hotel also have one of the largest convention center in the city as well as 15 meeting rooms as well as six restaurants and bars. The Diplomat Garden with 3 swimming pools, the extensive The Diplomat Spa, s state-of-the-art gym and an exclusive Ladies only Spa & Gym are part of the hotel s facilities to make every moment matter! If you say Yes I Can! here at the Radisson Blu Hotel, we re looking for problem solvers just like you! At Radisson Blu, we stand out together as one team and make memorable moments for our guests. Interested then why not say Yes I Can! as we are looking for passionate people just like you!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Female Candidate only</p><p>Proven experience in similar role in luxury spa and health club for a minimum of 2 years</p><p>Excellent managerial skills with a hands-on approach and lead-by-example work style</p><p>Commitment to exceptional guest service with a passion for the hospitality industry</p><p>Ability to find creative solutions, offering advice and recommendations</p><p>Personal integrity, with the ability to work in an environment that demands excellence, time and energy</p><p>Experienced in using IT systems on various platforms</p><p>Strong communication skills</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>What's on your plate? 1. Rider Training & Onboarding Own the end-to-end training process, setting standards, curricula, and delivery protocols for all rider training programs. Design and continuously improve the onboarding journey to create a smooth, engaging first experience for new riders. Review and refresh training materials on an ongoing basis to keep content accurate, relevant, and effective. Identify and pilot creative, modern training delivery formats (e.g. digital learning, gamification, video, peer-to-peer coaching, AI-assisted learning tools). Define metrics to evaluate training effectiveness (completion rates, assessment scores, time-to-first-delivery) and act on the findings. Monitor and maintain Academy performance, manage day-to-day facility operations, and oversee instructor/trainer capability and certification. Track and report on training KPIs to leadership, and manage the training budget. Step in personally to deliver theoretical training sessions when needed. 2. Rider Engagement Develop and execute initiatives that improve overall rider satisfaction and long-term retention. Continuously strengthen the rider value proposition in line with market and competitor benchmarks. Build and manage partnerships and deals with third-party vendors to provide meaningful benefits and discounts to riders. Own rider communication channels and messaging strategy, ensuring riders are informed, heard, and engaged. Establish structured feedback loops (surveys, focus groups, town halls) to capture the voice of the rider and feed insights into Operations and Product. Plan and execute rider-facing marketing campaigns and initiatives across social media and other channels. Design and deliver creative rider events and recognition/rewards programs that build community and loyalty. 3. Rider Health & Safety Lead initiatives to reduce rider accidents and improve overall road safety performance. Drive vehicle safety programs, including safety gear, equipment standards, and partnerships with vehicle/OEM providers. Own the practical training area at the Academy, including its upkeep, maintenance, and safe operation. Design, implement, and continuously improve rider safety initiatives, protocols, and compliance with local road-safety regulations. Lead incident investigation and reporting, coordinating with insurance and compliance stakeholders as needed. Support the team in delivering practical, hands-on training when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What did we order? 5 8 years experience in managing large distributed workforce Experience reducing attrition or building engagement programs Strong analytical skills (Excel / dashboards) Experience managing cross-functional stakeholders Experience launching incentive or loyalty initiatives Field-oriented personality Experience building B2B partnerships (banks, telecom, gyms, retail) Background in logistics, ride-hailing, or FMCG field ops Experience in loyalty program design Commercial mindset (negotiation skills)</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>1. Rider Training & Onboarding</strong> Own the end-to-end training process, setting standards, curricula, and delivery protocols for all rider training programs. Design and continuously improve the onboarding journey to create a smooth, engaging first experience for new riders. Review and refresh training materials on an ongoing basis to keep content accurate, relevant, and effective. Identify and pilot creative, modern training delivery formats (e.g. digital learning, gamification, video, peer-to-peer coaching, AI-assisted learning tools). Define metrics to evaluate training effectiveness (completion rates, assessment scores, time-to-first-delivery) and act on the findings. Monitor and maintain Academy performance, manage day-to-day facility operations, and oversee instructor/trainer capability and certification. Track and report on training KPIs to leadership, and manage the training budget. Step in personally to deliver theoretical training sessions when needed.</p><p><strong>2. Rider Engagement</strong> Develop and execute initiatives that improve overall rider satisfaction and long-term retention. Continuously strengthen the rider value proposition in line with market and competitor benchmarks. Build and manage partnerships and deals with third-party vendors to provide meaningful benefits and discounts to riders. Own rider communication channels and messaging strategy, ensuring riders are informed, heard, and engaged. Establish structured feedback loops (surveys, focus groups, town halls) to capture the voice of the rider and feed insights into Operations and Product. Plan and execute rider-facing marketing campaigns and initiatives across social media and other channels. Design and deliver creative rider events and recognition/rewards programs that build community and loyalty.</p><p><strong>3. Rider Health & Safety</strong> Lead initiatives to reduce rider accidents and improve overall road safety performance. Drive vehicle safety programs, including safety gear, equipment standards, and partnerships with vehicle/OEM providers. Own the practical training area at the Academy, including its upkeep, maintenance, and safe operation. Design, implement, and continuously improve rider safety initiatives, protocols, and compliance with local road-safety regulations. Lead incident investigation and reporting, coordinating with insurance and compliance stakeholders as needed. Support the team in delivering practical, hands-on training when required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5 8 years experience in managing large distributed workforce</li><li>Experience reducing attrition or building engagement programs</li><li>Strong analytical skills (Excel / dashboards)</li><li>Experience managing cross-functional stakeholders</li><li>Experience launching incentive or loyalty initiatives</li><li>Field-oriented personality</li><li>Experience building B2B partnerships (banks, telecom, gyms, retail)</li><li>Background in logistics, ride-hailing, or FMCG field ops</li><li>Experience in loyalty program design</li><li>Commercial mindset (negotiation skills)</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY</p><p><br></p><p> </p><p><br></p><p>Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.</p><p><br></p><p> </p><p><br></p><p>CANDIDATE PROFILE </p><p><br></p><p> </p><p><br></p><p>Education and Experience</p><p><br></p><p>• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p><br></p><p> </p><p><br></p><p>CORE WORK ACTIVITIES</p><p><br></p><p> </p><p><br></p><p>Supporting Management of Spa Operations and Budgets</p><p><br></p><p>• Assumes the responsibilities of the Spa Director in his/her absence.</p><p><br></p><p>• Ensures all employees have the proper supplies, equipment and uniforms.</p><p><br></p><p>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p><p><br></p><p>• Manages supplies and equipment inventories within budget.</p><p><br></p><p>• Maintains cleanliness of spa and related areas and equipment.</p><p><br></p><p>• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</p><p><br></p><p> </p><p><br></p><p>Ensuring and Delivering Exceptional Customer Service</p><p><br></p><p>• Sets a positive example for guest relations.</p><p><br></p><p>• Interacts with guests to obtain feedback on product quality and service levels.</p><p><br></p><p>• Handles guest problems and complaints.</p><p><br></p><p>• Empowers employees to provide excellent customer service.</p><p><br></p><p>• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</p><p><br></p><p>• Strives to improve service performance.</p><p><br></p><p> </p><p><br></p><p>Conducting Human Resources Activities</p><p><br></p><p>• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</p><p><br></p><p>• Ensures employees understand expectations and parameters.</p><p><br></p><p>• Brings issues to the attention of the department manager and Human Resources as necessary.</p><p><br></p><p>• Observes service behaviors of employees and providing feedback to individuals.</p><p><br></p><p>• Participates in employee progressive discipline procedures.</p><p><br></p><p>• Participates in an on-going employee recognition program.</p><p><br></p><p>• Reviews comment cards and guest satisfaction results with employees.</p><p><br></p><p>• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</p><p><br></p><p>• Supervises on-going training initiatives and conducting training when appropriate.</p><p><br></p><p>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</p><p><br></p><p>• Celebrates successes and publicly recognizes the contributions of team members.</p><p><br></p><p>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p><p><br></p><p>• Assists the Spa Director in managing the day-to-day operations of the spa as necessary</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><p>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</p><p>You have built teams and led cross-functional projects at scale.</p><p>You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</p><p>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</p><p>You can interact with senior-level executives and can manage the expectations of multiple stakeholders.</p><p>You are someone energized by the unknown and look forward to learning each day on the job.</p><p>You have excellent analytical and communication skills and always like to be hands-on with several tools.</p><p>You have excellent analytical and communication skills and always like to be hands-on with several tools.</p><p>Additionally, you have robust interpersonal and intercultural skills.</p><p>You can inspire several teams and stakeholders to rally behind a mission.</p><h2>Language skills:</h2><p>Fluent in English mandatory & Arabic can be a plus</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><p>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting. You have built teams and led cross-functional projects at scale. You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you. You can interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills and always like to be hands-on with several tools. You have excellent analytical and communication skills and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission. Language skills: Fluent in English mandatory & Arabic can be a plus</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As the Housekeeping Manager, you play a pivotal role in ensuring the seamless operation of our resort's housekeeping department. Your leadership is essential in maintaining impeccable cleanliness standards, enhancing guest satisfaction, and creating an inviting atmosphere. This role combines strategic management with hands-on involvement to guarantee a memorable and comfortable stay for our guests.</p>
<p><strong>Key Responsibilities:</strong></p>
<ul>
<li><strong>Team Leadership:</strong> Lead and motivate the housekeeping team, fostering a culture of excellence, teamwork, and attention to detail.</li>
<li><strong>Daily Operations:</strong> Oversee day-to-day housekeeping activities, including room cleaning, laundry, and public area maintenance, ensuring adherence to established standards.</li>
<li><strong>Quality Assurance:</strong> Implement and maintain rigorous quality control measures to achieve and exceed cleanliness and hygiene benchmarks.</li>
<li><strong>Inventory Management:</strong> Efficiently manage housekeeping supplies, equipment, and inventory to meet operational needs and budgetary constraints.</li>
<li><strong>Training and Development:</strong> Conduct regular training sessions for housekeeping staff, emphasizing best practices, safety protocols, and outstanding customer service.</li>
<li><strong>Guest Satisfaction:</strong> Proactively address guest concerns related to housekeeping, ensuring a positive and memorable stay experience.</li>
<li><strong>Communication:</strong> Collaborate with other departments, communicate effectively with staff, and contribute to a seamless guest experience.</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education:</strong> Bachelor s degree in hospitality management, Business Administration, or a related field.</p>
<ul>
<li><strong>Proven Experience:</strong> Successful track record in housekeeping management, preferably in a resort. Previous leadership experience required.</li>
</ul>
<ul>
<li><strong>Leadership Skills:</strong> Strong leadership and interpersonal skills to motivate and guide the housekeeping team.</li>
<li><strong>Detail-Oriented:</strong> Exceptional attention to detail and commitment to maintaining the highest cleanliness standards.</li>
<li><strong>Communication Skills:</strong> Excellent communication skills to interact effectively with staff, guests, and other departments.</li>
</ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As an Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. A Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development</li> <li>Ensure compliance of brand standards</li> <li>Evaluate guest satisfaction levels with a focus on continuous improvement</li> <li>Aware of trends and propose ideas to build the range and quality of Food and Beverage</li> <li>Optimise sales and contain costs, identifying any areas for action</li> <li>Set achievable budgets and other short- and long-term functional goals</li> <li>Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars</li> <li>Maintain strong internal control environment and compliance to hotel/company policies and procedures</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Previous experience in a similar role</p> <ul> <li>Effective management skills</li> <li>Negotiation and influencing skills</li> <li>Positive attitude</li> <li>Excellent communication skills</li> <li>Ability to work under pressure</li> <li>Good grooming standards</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Perform, coordinate and execute sales activities for special accounts, to reach sales targets goals to contribute in Etihad's revenue objectives achievement Establish, develop and maintain business relationships with assigned current customers and prospective customers segment to generate revenues for the organization Overview, manage and liaise with own client portfolio to ensure sales targets achievement Communicate and meet regularly with relevant accounts to inform about new products and promotions to increase sales in order to reach the expected sales target Identify and implement fidelity techniques to ensure a long-lasting fruitful business relationship with major accounts Identify and collect customers' needs to create the best offer for the client to ensure the positive sales conclusion Negotiate and manage commercial agreements with assigned accounts of trade and corporate segment to ensure sales can be closed, respecting corporate guidelines and indications Coordinate and monitor products and services sales on the single client to identify eventual risks for target achievements and implement corrective actions Scan the market and analyze possible clients characteristics to identify their revenue potential for Etihad</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum High School certification or anything above (i.e. vocational certificate / Bachelor Degree / Master degree)</li><li>Minimum of 3 years experience in relevant field (Sales Area)</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists in leading the property s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY The Director of Marketing Communications is responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations. Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel.</p><p>Managing Marketing Communications Activities Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan/communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress. Compares actual achievements against goals on a regular basis and takes corrective action. Assists the DOM in the planning of all mailing activities, and oversees their execution. Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate. Prepares on a timely basis the monthly sales & marketing communications report. Supervises and directs photography for advertising, collateral and public relations purposes in liaison with the DOM, the advertising agency and the field marketing department at corporate office. Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities, and regularly sends these to corporate office for the image library. Supervises operations of the in-house art department. Monitors activities of competitor hotels and trends within the industry.</p><p>Managing Public Relations Activities Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours. Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships Prepares press releases for appropriate targeted media, locally, regionally and internationally. Works closely with the corporate and international press offices on developing story angles. Plays a key role in community and government relations as well as VIP handling. Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships. Creates and organizes press promotional activities. Participates in the press events/trips organized by the regional PR offices as required. Conducts press blitzes when appropriate. Ensures press kit information is comprehensive and kept up-to-date.</p><p>Managing Advertising Activities Works with the DOM and advertising agency on the rooms and food & beverage tactical advertising campaigns' creative and media plans. Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising. Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message. Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments. Monitors and maintains media schedules as well as prompt settlement of accounts.</p><p>Managing Direct Marketing Activities Takes an integrated approach to DM activities, ensuring a consistent and quality image is projected. Assists the DOM in the planning, implementation and tracking of electronic marketing activities. Maintains budget control.</p><p>Manages Collateral Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual. Ensures hotel information is updated regularly on the internet/intranet. Supervises the production and quality of all displays and temporary signage in hotel public areas. Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual. Supervises the in-house graphic designer and/or print shop.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Assisting in Management of Restaurant Team<br>• Handles employee questions and concerns.<br>• Monitors employees to ensure performance expectations are met.<br>• Provides feedback to employees based on observation of service behaviors.<br>• Assists in supervising daily shift operations.<br>• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.<br>• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.<br>Conducting Day-to-Day Restaurant Operations<br>• Ensures all employees have proper supplies, equipment and uniforms.<br>• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.<br>• Ensures compliance with all restaurant policies, standards and procedures.<br>• Monitors alcohol beverage service in compliance with local laws.<br>• Manages to achieve or exceed budgeted goals.<br>• Performs all duties of restaurant employees and related departments as necessary.<br>• Opens and closes restaurant shifts.<br>Providing Exceptional Customer Service<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Encourages employees to provide excellent customer service within guidelines.<br>• Handles guest problems and complaints, seeking assistance from supervisor as necessary.<br>• Strives to improve service performance.<br>• Sets a positive example for guest relations.<br>• Assists in the review of comment cards and guest satisfaction results with employees.<br>• Meets and greets guests.<br>Conducting Human Resource Activities<br>• Supervises on-going training initiatives.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Coaches and counsels employees regarding performance on an on-going basis.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Restaurant Manager.<br>#LI-NS1<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The role will require the successful candidate to be site based to lead the delivery of the project, manage the site teams and the sub contractors on the project.</p>
<p>The candidate will have:</p>
<ul>
<li>Experience working in the Middle East</li>
<li>Experience as a Project Manager</li>
<li>Degree qualified</li>
<li>Stable employment history with main contractors</li>
<li>Background in buildings projects including hotels, hospitality and residential works</li>
<li>Experience with high end finishes and challenging designs</li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>
<div ><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" ><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="descriptionExt-container" class="block__field--wide-rich-text" ><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="descriptionExt-value" ><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="2">YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</font></strong></span><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><strong ><font size="4"><br></font></strong></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><font size="4"> </font><font size="2">Would you like to become part of the world's most international company in the world?</font></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="2">A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><font size="2"><span ><span> </span></span><br><span >Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </span></font><br><span ><span> </span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="2">Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"> </font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"><strong ></strong></font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><span><font size="4"><strong ></strong></font></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="3">Overall Role Purpose </font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 0in; vertical-align: middle;"><span ><strong ><font size="3"><br></font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 0in; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>Reporting to the Director Safety and Ground Operations ME on all aspects relating to DHL Aviation Safety Management System’s (SMS).</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>The primary role is to provide support as a team member to the Director Safety and Ground Operations ME, namely management of the department’s safety management and flight data systems, and flight safety officers. The job holder deputizes for the Director Safety and Ground Operations ME when required.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>Together with the Director Safety and Ground Operations ME and Senior Management Team, the role is required to establish, enhance and administrate the company’s safety culture.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span>In the absence of the Safety Management Systems Manager the Director Safety and Ground Operations ME will act as deputy.</span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong ></strong></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"> </p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; margin: 0px 0px 9pt; vertical-align: middle;"><span ><strong ><font size="3">Your Tasks:</font></strong></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Management Systems:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Responsible as a System Administrator of the Safety (SMS) Database, including reporting applications.</span></span></p></li><li ><p ><span ><span>Manages Occurrence, Investigation, Risk Assessment, Fatigue Risk Management, Safety Auditing, and Line Operations Safety Audit programs.</span></span></p></li><li ><p ><span ><span>Responsible as a System Administrator of the Flight Data Monitoring (FDM) Database, including data capture.</span></span></p></li><li ><p ><span ><span>Manages flight data events, analysis and statistics programs.</span><span> </span><span></span></span></p></li><li ><p ><span ><span>Responsible as a System Administrator of the Safety Training Database, including interface applications.</span></span></p></li><li ><p ><span ><span>Manages course and exam validity, compliance reports for attendance, expiries and exam scoring.</span></span></p></li><li ><p ><span ><span>Responsible as System Administrator for safety survey database, including interface applications.</span></span></p></li><li ><p ><span ><span>Manages surveys, analysis and subsequent reports.</span></span></p></li><li ><p ><span ><span>Responsible for management of associated dashboards for such databases, including accurate and timely provision of data.</span></span></p></li><li ><p ><span ><span>Maintaining the security and confidentiality of data of forementioned databases.</span></span></p></li><li ><p ><span ><span>Acting as the liaison with DHL IT systems, DHL Aviation Engineering and third-party software providers to ensure the Safety Database and Flight Data Monitoring systems are performing correctly and any system issues are promptly resolved.</span></span></p></li><li ><p ><span ><span>Keep abreast of SMS and FDM system developments</span></span></p></li></ul><div ><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Investigations:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Where necessary lead as a qualified Safety Investigator in the investigation of accidents, incidents and occurrences.</span></span></p></li><li ><p ><span ><span>Liaise closely with third parties to investigate incidents and occurrences.</span></span></p></li><li ><p ><span ><span>De-briefing and providing feedback to staff on the outcome of investigations into accident, incident and occurrence reports as required, in accordance with the Company’s just culture.</span></span></p></li><li ><p ><span ><span>Where necessary liaise with Director Safety and Ground Operations ME and regulatory authority when submitting MOR reports.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Flight Data Monitoring Investigations:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Act as a qualified OFDM analyst undertaking routine analysis and trend monitoring of OFDM data to identify risks from the available FDM data.</span></span></p></li><li ><p ><span ><span>Liaising with the Flight Safety Officer’s, de-briefing and providing feedback to flight crews on the outcome of investigations into OFDM events in accordance with the Company’s just culture and OFDM Protocol and Procedures.</span></span></p></li><li ><p ><span ><span>Liaising with external organizations and the Bahrain Civil Aviation Authority on OFDM matters.</span></span></p></li><li ><p ><span ><span>Verifying and processing all OFDM data in a de-identified format.</span></span></p></li><li ><p ><span ><span>Advising DHL Aviation Engineering about OFDM alerts.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Risk Management:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Daily triage of incoming reports and flight data to determine risk and prioritization.</span></span></p></li><li ><p ><span ><span>Facilitate and document Risk Assessments. Working with responsible managers from associated departments ensuring mitigations are implemented.</span></span></p></li><li ><p ><span ><span>Regularly monitoring and reviewing occurrence reports and other operators' occurrences where applicable and assisting the Director Safety and Ground Operations and DHL Aviation Managers to identify trends adversely affecting safety.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Audits and Inspections:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Manage schedule for Safety Audits, Inspections and LOSA Observations. Undertaking these personally as required.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Safety Organization:</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Manage team of safety officers, ensuring effective implementation of SMS and FDM activities.</span></span></p></li><li ><p ><span ><span>Providing advice/information to the Director Safety and Ground Operations ME on specific technical issues.</span></span></p></li><li ><p ><span ><span>Acting as a contact for staff on safety matters as appropriate.</span></span></p></li><li ><p ><span ><span>Promoting the safety management system throughout DHL Aviation.</span></span></p></li><li ><p ><span ><span>Maintaining safety documentation within areas of responsibility.</span></span></p></li><li ><p ><span ><span>Producing Weekly, Monthly and Quarterly Operational Risk Reports and providing articles for inclusion in the DHL Global Safety Digest magazine.</span></span></p></li><li ><p ><span ><span>Facilitating the Safety Action Group meeting(s) which includes preparing the meeting agenda, presentation as well as taking and distributing the meeting minutes.</span></span></p></li><li ><p ><span ><span>Attending any relevant industry safety conferences as agreed/proposed by the Director Safety and Ground Operations.</span></span></p></li><li ><p ><span ><span>Any other task as directed by the Director Safety and Ground Operations.</span></span></p></li></ul><div><font face="Delivery, sans-serif"><span ><br></span></font></div><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span></span></span></p><p Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; margin: 0px 0px 9pt; vertical-align: middle;"><span ><span><strong >Emergency Response</strong></span></span></p><ul Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-size: 13.02px; padding: revert; margin: 12px 0px;"><li ><p ><span ><span>Active member of the Safety team for Emergency Response.</span></span></p></li><li ><p ><span ><span>Assist in facilitating Emergency Exercises with the Director Safety and Ground Operations.</span></span></p></li></ul></div></div></div><div data-bind="css: $component.getBlockCellCss($data, 0)" class="block__cell block__field--wide-rich-text" Open Sans", "Segoe UI", Frutiger, "Frutiger Linotype", "Dejavu Sans", "Helvetica Neue", Arial, sans-serif; font-weight: 400; text-align: start; color: rgb(0, 0, 0); padding: 0px 25px 0px 0px; margin: 10px 0px 0px; width: 970px; box-sizing: border-box; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div data-bind="attr: {id: $data.name + '-container', class:( $data.displayType === 'InputTextArea') ? 'block__field--full-width' : ($data.displayType === 'InputRichText' || $data.name === 'descriptionExt' || $data.name === 'qualificationExt' || $data.name === 'descriptionInt' || $data.name === 'qualificationInt') ? 'block__field--wide-rich-text' : 'block__field--edit'}" id="qualificationExt-container" class="block__field--wide-rich-text" ><div class="oj-form-control block__field-rtfValue " data-bind="attr: {id: $data.name + '-value', formFieldId: $data.name}, html: $component.getFieldValue($data)" id="qualificationExt-value" ><p ><span ><strong ><font size="3">Your Profile:</font></strong></span></p><ul ><li ><p ><span ><span>10-15 years Aviation Experience.</span></span></p></li><li ><p ><span ><span>2-3 years in Aviation industry Safety and Quality auditing experience preferred.</span></span></p></li><li ><p ><span ><span>Extensive operational knowledge and understanding of flight operations, aircraft maintenance, ground operations, cargo operations, airport operations and dangerous goods.</span></span></p></li><li ><p ><span ><span>Experienced in the administration of SMS and FDM databases.</span></span></p></li><li ><p ><span ><span>Significant experience of regulatory requirements (BCAA, GACA, ICAO, EU Ops, FARs).</span></span></p></li><li ><p ><span ><span>Have operational knowledge in Ground Operations such as Ramp Supervisor or Turn Round Coordinator.</span></span></p></li><li ><p ><span ><span>Have experience in one of the following:</span></span></p></li></ul><ol ><li ><p ><span ><span>Flight Operations as Commercial Pilot License or Licensed Flight Dispatcher.</span></span></p></li><li ><p ><span ><span>Aircraft Maintenance as Licensed Aircraft Engineer or Technical Services Engineer.</span></span></p><p ><span ><span></span></span></p></li></ol><ul ><li ><p ><span ><span>Have experience in two of the following:</span></span></p></li></ul><ol ><li ><p ><span ><span>Experienced in Emergency Response such as Crisis Management or Go Team.</span></span></p></li><li ><p ><span ><span>Experienced in safety investigation techniques including use of flight data.</span></span></p></li><li ><p ><span ><span>Experienced in audits and observation (LOSA) techniques.</span></span></p></li><li ><p ><span ><span>Experienced in fatigue risk management and rostering techniques</span></span></p></li></ol><p ><span ><span></span></span></p><p > </p><p ><span ><strong ><font size="3">Our Offer:</font></strong></span></p><ul ><li ><p class="MsoNoSpacing" ><span ><span>Strong career support in an international environment.</span></span></p></li><li ><p class="MsoNoSpacing" ><span ><span>Great culture and colleagues.</span></span></p></li><li ><p class="MsoNoSpacing" ><span ><span>Multifarious benefit programm.</span></span></p></li></ul><p class="MsoNoSpacing" ><span ><span></span></span></p><p ><span ><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></span></p><p ><span ><span> </span></span></p><p ><span ><span><strong >We look forward to receiving your application!</strong></span></span></p></div></div></div></div><br>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As Boutique Manager, you are the leader of the boutique.</p>
<p>You are responsible for driving business performance, developing your team, and ensuring that every client interaction reflects the highest level of luxury service.</p>
<p>You act as a true ambassador of Dior, setting the tone, building a strong team culture, and ensuring excellence in execution across all aspects of the boutique.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 5 years of experience in luxury retail</p>
<p>Strong understanding of the luxury environment and client expectations</p>
<p>Commercial mindset with a strong sense of ownership</p>
<p>Natural leader with the ability to engage, develop, and challenge teams</p>
<p>Strong communication and interpersonal skills</p>
<p>Well-organized with strong attention to detail and follow-through</p>
<p>Flexible and available to support the business when needed</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</strong></span></p><br><br><br><p><span> Would you like to become part of the world's most international company in the world?</span></p><br><br><p><span><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</span></span></p><br><br><p><br><span>Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express </span><br></p><br><br><p><span><span>Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!</span></span></p><br><br><br><br><br><p><span><strong>Overall Role Purpose </strong></span></p><br><br><br><br><p><span><span>Reporting to the Director Safety and Ground Operations ME on all aspects relating to DHL Aviation Safety Management System’s (SMS).</span></span></p><br><br><p><span><span>The primary role is to provide support as a team member to the Director Safety and Ground Operations ME, namely management of the department’s safety management and flight data systems, and flight safety officers. The job holder deputizes for the Director Safety and Ground Operations ME when required.</span></span></p><br><br><p><span><span>Together with the Director Safety and Ground Operations ME and Senior Management Team, the role is required to establish, enhance and administrate the company’s safety culture.</span></span></p><br><br><p><span><span>In the absence of the Safety Management Systems Manager the Director Safety and Ground Operations ME will act as deputy.</span></span></p><br><br><br><br><p><span><strong>Your Tasks:</strong></span></p><br><br><p><span><span><strong>Safety Management Systems:</strong></span></span></p><br><br><ul><li><p><span><span>Responsible as a System Administrator of the Safety (SMS) Database, including reporting applications.</span></span></p><br><br></li><li><p><span><span>Manages Occurrence, Investigation, Risk Assessment, Fatigue Risk Management, Safety Auditing, and Line Operations Safety Audit programs.</span></span></p><br><br></li><li><p><span><span>Responsible as a System Administrator of the Flight Data Monitoring (FDM) Database, including data capture.</span></span></p><br><br></li><li><p><span><span>Manages flight data events, analysis and statistics programs.</span></span></p><br><br></li><li><p><span><span>Responsible as a System Administrator of the Safety Training Database, including interface applications.</span></span></p><br><br></li><li><p><span><span>Manages course and exam validity, compliance reports for attendance, expiries and exam scoring.</span></span></p><br><br></li><li><p><span><span>Responsible as System Administrator for safety survey database, including interface applications.</span></span></p><br><br></li><li><p><span><span>Manages surveys, analysis and subsequent reports.</span></span></p><br><br></li><li><p><span><span>Responsible for management of associated dashboards for such databases, including accurate and timely provision of data.</span></span></p><br><br></li><li><p><span><span>Maintaining the security and confidentiality of data of forementioned databases.</span></span></p><br><br></li><li><p><span><span>Acting as the liaison with DHL IT systems, DHL Aviation Engineering and third-party software providers to ensure the Safety Database and Flight Data Monitoring systems are performing correctly and any system issues are promptly resolved.</span></span></p><br><br></li><li><p><span><span>Keep abreast of SMS and FDM system developments</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Safety Investigations:</strong></span></span></p><br><br><ul><li><p><span><span>Where necessary lead as a qualified Safety Investigator in the investigation of accidents, incidents and occurrences.</span></span></p><br><br></li><li><p><span><span>Liaise closely with third parties to investigate incidents and occurrences.</span></span></p><br><br></li><li><p><span><span>De-briefing and providing feedback to staff on the outcome of investigations into accident, incident and occurrence reports as required, in accordance with the Company’s just culture.</span></span></p><br><br></li><li><p><span><span>Where necessary liaise with Director Safety and Ground Operations ME and regulatory authority when submitting MOR reports.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Flight Data Monitoring Investigations:</strong></span></span></p><br><br><ul><li><p><span><span>Act as a qualified OFDM analyst undertaking routine analysis and trend monitoring of OFDM data to identify risks from the available FDM data.</span></span></p><br><br></li><li><p><span><span>Liaising with the Flight Safety Officer’s, de-briefing and providing feedback to flight crews on the outcome of investigations into OFDM events in accordance with the Company’s just culture and OFDM Protocol and Procedures.</span></span></p><br><br></li><li><p><span><span>Liaising with external organizations and the Bahrain Civil Aviation Authority on OFDM matters.</span></span></p><br><br></li><li><p><span><span>Verifying and processing all OFDM data in a de-identified format.</span></span></p><br><br></li><li><p><span><span>Advising DHL Aviation Engineering about OFDM alerts.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Risk Management:</strong></span></span></p><br><br><ul><li><p><span><span>Daily triage of incoming reports and flight data to determine risk and prioritization.</span></span></p><br><br></li><li><p><span><span>Facilitate and document Risk Assessments. Working with responsible managers from associated departments ensuring mitigations are implemented.</span></span></p><br><br></li><li><p><span><span>Regularly monitoring and reviewing occurrence reports and other operators' occurrences where applicable and assisting the Director Safety and Ground Operations and DHL Aviation Managers to identify trends adversely affecting safety.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Safety Audits and Inspections:</strong></span></span></p><br><br><ul><li><p><span><span>Manage schedule for Safety Audits, Inspections and LOSA Observations. Undertaking these personally as required.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Safety Organization:</strong></span></span></p><br><br><ul><li><p><span><span>Manage team of safety officers, ensuring effective implementation of SMS and FDM activities.</span></span></p><br><br></li><li><p><span><span>Providing advice/information to the Director Safety and Ground Operations ME on specific technical issues.</span></span></p><br><br></li><li><p><span><span>Acting as a contact for staff on safety matters as appropriate.</span></span></p><br><br></li><li><p><span><span>Promoting the safety management system throughout DHL Aviation.</span></span></p><br><br></li><li><p><span><span>Maintaining safety documentation within areas of responsibility.</span></span></p><br><br></li><li><p><span><span>Producing Weekly, Monthly and Quarterly Operational Risk Reports and providing articles for inclusion in the DHL Global Safety Digest magazine.</span></span></p><br><br></li><li><p><span><span>Facilitating the Safety Action Group meeting(s) which includes preparing the meeting agenda, presentation as well as taking and distributing the meeting minutes.</span></span></p><br><br></li><li><p><span><span>Attending any relevant industry safety conferences as agreed/proposed by the Director Safety and Ground Operations.</span></span></p><br><br></li><li><p><span><span>Any other task as directed by the Director Safety and Ground Operations.</span></span></p><br><br></li></ul><br><br><p><span><span><strong>Emergency Response</strong></span></span></p><br><br><ul><li><p><span><span>Active member of the Safety team for Emergency Response.</span></span></p><br><br></li><li><p><span><span>Assist in facilitating Emergency Exercises with the Director Safety and Ground Operations.</span></span></p><br><br></li></ul><br><p><span><strong>Your Profile:</strong></span></p><br><br><ul><li><p><span><span>10-15 years Aviation Experience.</span></span></p><br><br></li><li><p><span><span>2-3 years in Aviation industry Safety and Quality auditing experience preferred.</span></span></p><br><br></li><li><p><span><span>Extensive operational knowledge and understanding of flight operations, aircraft maintenance, ground operations, cargo operations, airport operations and dangerous goods.</span></span></p><br><br></li><li><p><span><span>Experienced in the administration of SMS and FDM databases.</span></span></p><br><br></li><li><p><span><span>Significant experience of regulatory requirements (BCAA, GACA, ICAO, EU Ops, FARs).</span></span></p><br><br></li><li><p><span><span>Have operational knowledge in Ground Operations such as Ramp Supervisor or Turn Round Coordinator.</span></span></p><br><br></li><li><p><span><span>Have experience in one of the following:</span></span></p><br><br></li></ul><ol><li><p><span><span>Flight Operations as Commercial Pilot License or Licensed Flight Dispatcher.</span></span></p><br><br></li><li><p><span><span>Aircraft Maintenance as Licensed Aircraft Engineer or Technical Services Engineer.</span></span></p><br><br><br></li></ol><ul><li><p><span><span>Have experience in two of the following:</span></span></p><br><br></li></ul><ol><li><p><span><span>Experienced in Emergency Response such as Crisis Management or Go Team.</span></span></p><br><br></li><li><p><span><span>Experienced in safety investigation techniques including use of flight data.</span></span></p><br><br></li><li><p><span><span>Experienced in audits and observation (LOSA) techniques.</span></span></p><br><br></li><li><p><span><span>Experienced in fatigue risk management and rostering techniques</span></span></p><br><br></li></ol><br><br><p><span><strong>Our Offer:</strong></span></p><br><br><ul><li><p><span><span>Strong career support in an international environment.</span></span></p><br><br></li><li><p><span><span>Great culture and colleagues.</span></span></p><br><br></li><li><p><span><span>Multifarious benefit programm.</span></span></p><br><br></li></ul><br><p><span><span>Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</span></span></p><br><br><br><p><span><span><strong>We look forward to receiving your application!</strong></span></span></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a dynamic and results-driven Sales Manager (Arabic Speaking) to join our team. The role focuses on managing corporate and local accounts, driving MICE business, and supporting catering sales through proactive client engagement.</p><p>Manage and grow existing corporate and local accounts</p><p>Actively source new business through calls, visits, and networking</p><p>Handle MICE inquiries (meetings, conferences, events) from lead to conversion</p><p>Support catering sales and coordinate with operations for smooth execution</p><p>Prepare proposals, contracts, and follow up on quotations</p><p>Conduct site inspections and client presentations</p><p>Achieve monthly sales targets and revenue goals</p><p>Maintain strong relationships to secure repeat business</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Arabic speaker (mandatory)</li><li>Minimum 2 3 years of experience in a luxury hotel environment within the Kingdom of Saudi Arabia (KSA) mandatory.</li><li>Strong knowledge of corporate, MICE, and catering segments</li><li>Good negotiation and communication skills</li><li>Target-oriented and proactive approach</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>ZAIN2395 - Manager - CVM and Retention • Operation Zain Bahrain • Division Commercial • Location Bahrain - Manama</p><p>The Manager of CVM & Retention is accountable for driving customer life-cycle strategies that increase customer value, strengthen loyalty and minimize churn. The role focuses on analyzing customer data and behavior to design targeted retention strategies, programs, personalized offers and engagement initiatives that maximizes revenues and profitability. The Manager will be working closely with the Products and Services Team, Sales, Technology, Digital and Customer care teams, to ensure seamless execution of revenue simulation and retention campaigns while continuously monitoring results and identifying new opportunities to enhance customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Analyze customer data, usage partners and behavior to identify opportunities for increasing CLV.</li><li>Develop and refine customer segmentation to tailor retention, upsell, and cross-sell strategies.</li><li>Monitor churn trends and provide proactive insights to minimize attrition.</li><li>Design and execute retention programs and loyalty initiatives to reduce churn and strengthen customer loyalty.</li><li>Develop strategies to upsell and cross-sell products and services, ensuring growth in ARPU and overall base revenue.</li><li>Lead the design, execution and monitoring of all BTL campaigns across multiple channels including digital.</li><li>Build and maintain dashboards to track the performance and ROI of CVM campaigns.</li><li>Ensure CVM campaigns complement the broader marketing launches and go-to-market strategies.</li><li>Collaborate with the Customer Experience and digital team to design seamless customer journeys that drive satisfaction and loyalty.</li><li>Gather and analyze customer feedback to identify pain points and work with relevant team to resolve issues.</li><li>Implement personalized communication strategies for different customer segments.</li><li>Establish and lead churn management processes, including proactive and reactive churn strategies.</li><li>Work with Sales and Customer Care teams to execute retention plans, with clear ownership and accountability across teams.</li><li>Direct and support sales channels through training, incentives and push activities to deliver the CVM plan.</li><li>Define KPIs to measure retention effectiveness, campaigns ROI and revenue impact.</li><li>Prepare and present regular reports, insights and recommendations to Senior Management.</li><li>Drive innovation in CVM practices, adopt new tools, analytics and best practices to stay ahead of competition.</li><li>Mentor and guide CVM team members, fostering a performance-driven and customer-focused culture.</li><li>Perform other related duties or special projects assigned by Senior Management.</li></ul><p><strong>Education and Experience</strong></p><ul><li>BSC in Business Administration, Marketing, Data Analytics, or relevant field. (Master s degree or a professional certification in CVM or Data Analytics is an advantage).</li><li>8 to 10 years of experience in telecom or related industries with focus on CVM or customer retention.</li></ul><p><strong>Skills and Knowledge</strong></p><ul><li>Proven track record in designing and executing customer life-cycle strategies, retention programs and personalized campaigns.</li><li>Experienced in managing cross-functional projects and leading teams toward revenue or churn reduction targets.</li><li>Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.</li><li>Proficiency in campaign management tools and BI/Analytics platforms.</li><li>Excellent communication, presentation and reporting skills.</li><li>Problem solving and decision-making abilities with a data driven and customer-centric mindset.</li></ul><p></p></section>