To provide professional front-of-house and reception services at the Head Office, ensuring an excellent visitor experience and effective coordination of visitor access, enquiries, deliveries and day-to-day administrative activities, while supporting Facilities Management and Security in maintaining a safe, organized, and professional workplace environment.

Job Specifications:

Reception & Visitor Management:

• Operate the reception desk and serve as the first point of contact for visitors and guests.

• Welcome visitors professionally, identify the purpose of their visit, and notify the relevant employee or department.

• Coordinate visitor registration, visitor passes, and access requirements in accordance with company security procedures.

• Support issuance, return, and tracking of temporary visitor/access cards as applicable.

• Provide directions and assistance to visitors while maintaining a professional corporate image.

• Support arrangements for VIP and Executive visitors when required.

• Maintain an organized and presentable reception and waiting area.

Calls & General Enquiries:

• Answer and route incoming calls promptly and professionally.

• Maintain appropriate confidentiality when handling employee, visitor, or corporate information.

Facilities Management Support:

• Coordinate closely with Facilities Management and Security on visitor access, employee access requirements, and front-of-house matters.

• Escalate access, security, safety, maintenance, or housekeeping concerns observed at reception.

• Provide general administrative assistance to Facilities Management when required.

• Support Facilities Management during events, executive visits, and special arrangements.

Administrative Support:

• Where required, receive and coordinate incoming correspondence, documents, couriers, and deliveries.

• Maintain reception-related records and logs.

• Coordinate with relevant service providers and internal teams for front-of-house requirements.

• Handle general enquiries and provide accurate information or redirect requests to the appropriate department.

The job may require additional tasks assigned by the Line Manager, according to the company s policies to enhance the daily effectiveness of the operations.

Desired Candidate Profile

• Diploma or Bachelor's degree, preferably in Business Administration, Hospitality, Customer Service, or a related field.

• Preferably 1 2 years of experience in reception, front office, hospitality, customer service, or a similar role.

• Good command of Arabic and English, both written and spoken.

• Good working knowledge of Microsoft Outlook, Word, Excel, and Teams.

• Previous experience within a large corporation and/or hospitality environment is an advantage.