stc bahrain jobs
8 Jobs Found
Save and set alert for similar positionsManage alerts
<p>To provide professional front-of-house and reception services at the Head Office, ensuring an excellent visitor experience and effective coordination of visitor access, enquiries, deliveries and day-to-day administrative activities, while supporting Facilities Management and Security in maintaining a safe, organized, and professional workplace environment.</p><h4>Job Specifications:</h4><p><strong>Reception & Visitor Management:</strong></p><ul><li><p>Operate the reception desk and serve as the first point of contact for visitors and guests.</p></li><li><p>Welcome visitors professionally, identify the purpose of their visit, and notify the relevant employee or department.</p></li><li><p>Coordinate visitor registration, visitor passes, and access requirements in accordance with company security procedures.</p></li><li><p>Support issuance, return, and tracking of temporary visitor/access cards as applicable.</p></li><li><p>Provide directions and assistance to visitors while maintaining a professional corporate image.</p></li><li><p>Support arrangements for VIP and Executive visitors when required.</p></li><li><p>Maintain an organized and presentable reception and waiting area.</p></li></ul><p><strong>Calls & General Enquiries:</strong></p><ul><li><p>Answer and route incoming calls promptly and professionally.</p></li><li><p>Maintain appropriate confidentiality when handling employee, visitor, or corporate information.</p></li></ul><p><strong>Facilities Management Support:</strong></p><ul><li><p>Coordinate closely with Facilities Management and Security on visitor access, employee access requirements, and front-of-house matters.</p></li><li><p>Escalate access, security, safety, maintenance, or housekeeping concerns observed at reception.</p></li><li><p>Provide general administrative assistance to Facilities Management when required.</p></li><li><p>Support Facilities Management during events, executive visits, and special arrangements.</p></li></ul><p><strong>Administrative Support:</strong></p><ul><li><p>Where required, receive and coordinate incoming correspondence, documents, couriers, and deliveries.</p></li><li><p>Maintain reception-related records and logs.</p></li><li><p>Coordinate with relevant service providers and internal teams for front-of-house requirements.</p></li><li><p>Handle general enquiries and provide accurate information or redirect requests to the appropriate department.</p></li></ul><p>The job may require additional tasks assigned by the Line Manager, according to the company s policies to enhance the daily effectiveness of the operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor's degree, preferably in Business Administration, Hospitality, Customer Service, or a related field.</p></li><li><p>Preferably 1 2 years of experience in reception, front office, hospitality, customer service, or a similar role.</p></li><li><p>Good command of Arabic and English, both written and spoken.</p></li><li><p>Good working knowledge of Microsoft Outlook, Word, Excel, and Teams.</p></li><li><p>Previous experience within a large corporation and/or hospitality environment is an advantage.</p></li></ul>
<p>The role is responsible to keeps credit, capital, liquidity and operational risk within the Board-approved risk appetite and in line with the CBB Rulebook. It leads the end-to-end credit risk function, combining strategic oversight with hands-on, techno-functional work in data analytics, credit decision engine management and model development.</p><h4>Risk Framework and Governance</h4><ul><li><p>Design, maintain and review at least annually the ERM Framework and Risk Appetite Statement, for ExCom review and Board approval; report material changes to the Board.</p></li><li><p>Own the Risk Management policy suite and keep it aligned with CBB Rulebook requirements and changes.</p></li><li><p>Maintain the enterprise risk register and Key Risk Indicators (KRIs), with tolerance thresholds and escalation triggers.</p></li><li><p>Provide independent risk sign-off on new products, pricing changes, material business decisions and material variations to the scope of the CBB licence.</p></li><li><p>Advise senior management on the risk implications of strategy and business decisions across microfinancing, BNPL and credit cards.</p></li><li><p>Promote a sound risk culture through training and awareness across the three lines of defence.</p></li></ul><p><strong>Credit Risk</strong></p><ul><li><p>Own the credit risk management framework, including product-level credit policies for microfinancing, BNPL and credit cards, scoring and decisioning criteria, credit limits and approval authorities.</p></li><li><p>Set loan-size and tenor grids by customer segment, consistent with the Board-approved risk appetite.</p></li><li><p>Review the portfolio's risk indicators daily, including delinquency, arrears, roll rates and early-warning signals.</p></li><li><p>Set and monitor portfolio quality metrics (PAR, NPL, default and delinquency rates, roll rates, vintage curves) against approved targets and market benchmarks, and escalate breaches proactively.</p></li><li><p>Monitor concentration risk by segment, product, merchant and counterparty, and advise on collections strategy.</p></li><li><p>Oversee provisioning and impairment under the IFRS 9 expected credit loss (ECL) methodology, including staging criteria, model assumptions and management overlays, in coordination with Finance.</p></li><li><p>Monitor and report exposures to controllers and close links, ensuring compliance with limits and tracking related action plans.</p></li></ul><p><strong>Credit Decisioning, Models and Analytics</strong></p><ul><li><p>Keep the credit decision engine and its scorecards and rules up to date with current risk appetite and market conditions.</p></li><li><p>Coordinate periodic recalibration, back-testing and validation of decisioning rules and credit scoring models.</p></li><li><p>Work with IT and vendors to implement decision engine changes, with version control and a full audit trail of every rule change.</p></li><li><p>Build, test and refine credit risk and scoring models for accuracy, stability and predictive power.</p></li><li><p>Stay hands-on with database queries, data extraction and dataset preparation for analysis.</p></li><li><p>Run ongoing analytics to detect emerging risk trends, anomalies and early portfolio deterioration, and turn findings into actions for underwriting, collections and portfolio strategy.</p></li><li><p>Work with IT and Data teams to source additional data (credit bureau, alternative data, internal transactional data) to strengthen decisioning.</p></li><li><p>Segmentation and Portfolio Growth</p></li><li><p>Define customer segments by risk profile, behaviour and profitability to support targeted credit strategies.</p></li><li><p>Develop segment-specific underwriting criteria and provide risk input into pricing and product design, to grow the portfolio responsibly.</p></li><li><p>Partner with Sales, Marketing and Product to identify growth opportunities within approved risk parameters, while keeping the independence of the risk function.</p></li></ul><p><strong>Capital, Liquidity and Operational Risk</strong></p><ul><li><p>Oversee the Internal Capital Adequacy Assessment Process (ICAAP) and monitor compliance with CBB capital adequacy requirements (Module CA), including the gearing ratio.</p></li><li><p>Monitor compliance with minimum liquidity requirements and maintain the approved liquidity management and contingency funding policy.</p></li><li><p>Run periodic stress testing and scenario analysis covering credit losses, funding and liquidity stress, and macroeconomic shocks; report results and recommended actions.</p></li><li><p>Own operational risk management, including risk and control self-assessments (RCSAs), incident and loss-event reporting, and root-cause follow-up.</p></li><li><p>Identify and mitigate operational risks across the credit lifecycle: origination, disbursement, monitoring and collections.</p></li><li><p>Ensure credit operations comply with internal policies, CBB regulations, and AML/CFT and consumer protection requirements.</p></li><li><p>Oversee business continuity management, and monitor fraud, outsourcing/third-party and technology risk in coordination with the relevant functions.</p></li></ul><p><strong>Reporting and Regulatory Engagement</strong></p><ul><li><p>Present regular risk reports to the CEO, the ACGC, the Board Risk Committee (where constituted) and the Board, covering risk appetite adherence, KRIs, portfolio performance, capital, liquidity, emerging risks and key decisions.</p></li><li><p>Act as the key point of contact with the CBB on risk matters: attend CBB meetings, respond promptly to information requests, and prepare and submit accurate, timely credit risk, portfolio and other required regulatory reports.</p></li><li><p>Prepare credit risk and portfolio performance reports for investors and shareholders, supporting fundraising and governance requirements.</p></li><li><p>Work with Compliance and the MLRO on financial-crime risk indicators embedded in lending and card products.</p></li><li><p>Support internal and external audits and CBB inspections, and track remediation of risk-related findings to closure.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications :</strong></p><ul><li><p>Bachelor's degree in Finance, Economics, Mathematics, Statistics, Risk Management or a related field; a Master's degree is preferred.</p></li><li><p>A recognized risk or finance certification, such as FRM, PRM, CFA or ACCA/CPA, is preferred.</p></li></ul><p><strong>Experience :</strong></p><ul><li><p>At least 10 years in risk management within banking or financial services, including at least 8 years in credit risk and at least 5 years in a senior role.</p></li><li><p>Hands-on experience in retail or consumer credit risk, ideally covering microfinance, BNPL or credit cards in Bahrain or the GCC.</p></li><li><p>Proven experience with credit decision engines, scorecards and credit risk models.</p></li><li><p>Working knowledge of the CBB Rulebook, regulatory reporting obligations, ICAAP, capital adequacy and liquidity requirements.</p></li><li><p>Experience with IFRS 9 ECL methodology and stress testing.</p></li><li><p>Experience presenting to Boards, Board committees, regulators and investors.</p></li></ul>
<p>To assist in the coordination and write-up of public relations materials, CSR programs documentation, and ESG reporting inputs across print, broadcast, and online media, ensuring consistency of the company identity and supporting the company's reputation amongst customers, government stakeholders, media, and the public.</p> Job Specifications: <ul> <li> <p>Monitor media coverage and public sentiment across print, digital, and broadcast channels, and prepare periodic reports highlighting coverage trends, reputation indicators, and potential reputational risks.</p> </li> <li> <p>Assist in coordinating responses to media inquiries and support preparation of structured responses in alignment with corporate communication guidelines.</p> </li> <li> <p>Coordinate with internal stakeholders to ensure public relations messaging is consistent with corporate positioning, communication guidelines, CSR governance frameworks, and internal approval procedures.</p> </li> <li> <p>Assist in planning and execution of CSR initiatives, community programs, and social development projects aligned with organizational priorities, coordinating with external partners, NGOs, community organizations, and government entities and maintaining related documentation.</p> </li> <li> <p>Track and report progress and performance indicators of media engagement, CSR participation, and ESG program implementation to assess social impact, stakeholder engagement, and alignment with national development priorities.</p> </li> <li> <p>Assist in implementing ESG initiatives and maintaining records related to sustainability activities, environmental programs, and social responsibility projects.</p> </li> <li> <p>Coordinate with internal departments to collect and compile the data and ESG-related information required for internal reporting, CSR and ESG performance reporting, and group-level sustainability disclosures.</p> </li> <li> <p>Support preparation of periodic CSR and ESG reports, presentations, and communication materials summarizing PR activities and program progress for review by the reporting manager and for internal and external stakeholders.</p> </li> <li> <p>Coordinate publicity and awareness campaigns for CSR initiatives in collaboration with communications and branding teams.</p> </li> <li> <p>Support continuous improvement initiatives by identifying opportunities to enhance communication processes, CSR program delivery, and ESG reporting practices.</p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong> <em>Minimum requirements:</em> </strong> </p> <ul> <li> <p>Bachelor s degree in Business Administration, Journalism, Public Relations, Social Sciences or any other relevant field</p> </li> <li> <p>Proficiency in English and Arabic languages</p> </li> </ul> <p> <strong> <em>Preferred:</em> </strong> </p> <ul> <li> <p>Master s degree in Business Administration, Journalism, Public Relations, Social Sciences or any other relevant field</p> </li> </ul> <p>Minimum of 2 years of experience in Communications, PR, Marketing, etc.</p> Role Impact: <ul> <li> <p>In this role, you will support our PR initiatives to enhance brand reputation and foster strong relationships with key stakeholders. </p> </li> <li> <p>You will support Corporate Social Responsibility (CSR) programs that align with our values and contribute positively to the communities we serve. </p> </li> <li> <p>Additionally, you will support and advance our Environmental, Social, and Governance (ESG) commitments, ensuring sustainable business practices and transparent reporting that meet stakeholder expectations.</p> </li> </ul> Key Job Competencies: <ul> <li> <p>Public Relations : Demonstrated ability to support communication strategies that enhance company reputation and stakeholder engagement.</p> </li> <li> <p>Environmental, Social, and Governance (ESG): Strong understanding of ESG principles and experience implementing sustainable business practices.</p> </li> <li> <p>Corporate Social Responsibility (CSR): Proven track record in executing CSR initiatives that align with organizational values and community impact goals.</p> </li> </ul>
<p>stc1669 - Rewards Operations Specialist (stc pay) Full Time Rewards Operations Specialist (stc pay) <strong>Business Unit</strong> stc Pay <strong>Sector</strong> stc Pay <strong>Location</strong> Bahrain - Manama <strong>Contract Type</strong> Full Time <strong>Closing Date</strong> 02-Feb-2027 Job Objective: </p><p>The Rewards Operations Specialist runs the day-to-day operation of the stc pay Bahrain app's rewards programs so that every eligible customer receives the right reward, on time, at the right cost. The role covers card cashback, points earning and redemption, in-app promotional campaigns and partner offers.</p> Job Specifications: <p> <b>Campaign setup and launch</b> </p><ul><li> <p>Configure approved cashback, points and promotional campaigns in the rewards engine: eligibility rules, segments, caps, merchant lists, dates and budgets.</p> </li><li> <p>Write test cases and run UAT with Product and QA before every launch; sign off go-live readiness.</p> </li><li> <p>Coordinate in-app content, push notifications and terms and conditions with Marketing and Legal.</p> </li></ul><p> <b>Rewards fulfilment and monitoring</b> </p><ul><li> <p>Monitor daily reward accruals, credits and redemptions against campaign rules and budget.</p> </li><li> <p>Detect and fix failed, delayed, duplicate or wrongly calculated rewards; run manual adjustments under approved limits.</p> </li><li> <p>Process reward reversals for cancelled transactions, refunds and chargebacks.</p> </li><li> <p>Pause or adjust campaigns quickly when budget, abuse or technical issues require it.</p> </li></ul><p> <b>Partner and financial reconciliation</b> </p><ul><li> <p>Reconcile reward liabilities with Finance daily and monthly, including points and merchant-funded offers.</p> </li><li> <p>Validate partner and merchant invoices, settlement files and funding contributions.</p> </li><li> <p>Track campaign spend versus budget and flag variances early.</p> </li></ul><p> <b>Controls, fraud and compliance</b> </p><ul><li> <p>Work with Fraud and Risk to detect reward abuse such as multiple accounts, self-dealing and suspicious transaction patterns.</p> </li><li> <p>Keep campaigns aligned with CBB rules, internal policies and published terms and conditions.</p> </li><li> <p>Maintain maker-checker controls, audit trails and documentation for every configuration change.</p> </li></ul><p> <b>Customer issues</b> </p><ul><li> <p>Act as second-level support for Customer Care on reward disputes and complaints.</p> </li><li> <p>Resolve escalated cases within SLA and identify root causes of repeat complaints.</p> </li><li> <p>Keep FAQs and Care scripts up to date for each live campaign.</p> </li></ul><p> <b>Reporting and improvement</b> </p><ul><li> <p>Produce daily, weekly and post-campaign reports on participation, rewards issued, cost and ROI.</p> </li><li> <p>Recommend rule, process and automation improvements to raise efficiency and cut errors.</p> </li><li> <p>Write and maintain SOPs for all rewards operations processes.</p> </li></ul><p><strong>Desired Candidate Profile</strong></p><p> <b>Education and experience</b> </p><ul><li> <p>Bachelor's degree in Business, Finance, Marketing, Information Systems or a related field.</p> </li><li> <p>3 5 years of experience in loyalty, rewards, campaign operations or payments operations, ideally in fintech, banking or telecom.</p> </li><li> <p>Hands-on experience with a rewards or campaign management platform and card transaction data.</p> </li></ul><p> <b>Technical skills</b> </p><ul><li> <p>Strong Excel skills (pivot tables, lookups); SQL for data checks and reporting is a strong advantage.</p> </li><li> <p>Familiarity with BI tools such as Power BI or Tableau.</p> </li><li> <p>Understanding of card payments: authorisation, settlement, MCC codes, refunds and chargebacks.</p> </li><li> <p>Working knowledge of CBB regulations and consumer protection principles.</p> </li></ul><p> </p> Note: <p> <strong>Preference in hiring will be given for Bahraini nationals.</strong> </p>
<p>To oversee the delivery of Cloud services, ensuring smooth implementation and operation, while maximizing subscriber satisfaction and retention. This role will also involve responsibilities related to DevOps and security practices within the context of Cloud services delivery.</p> <p> </p> Job Specifications: <ul> <li> <p>Implement and manage the delivery of Cloud services, including setup, configuration, and maintenance, to meet subscriber needs and requirements.</p> </li> <li> <p>Collaborate with cross-functional teams to ensure seamless integration of Cloud services into existing infrastructure and workflows.</p> </li> <li> <p>Monitor and optimize the performance of Cloud services, identifying and addressing any issues or bottlenecks to ensure reliability and scalability.</p> </li> <li> <p>Provide technical support and troubleshooting assistance to subscribers and internal teams, resolving issues in a timely and efficient manner.</p> </li> <li> <p>Develop and maintain documentation, including installation guides, troubleshooting procedures, and best practices, to facilitate the delivery and support of Cloud services.</p> </li> <li> <p>Implement DevOps practices to automate and streamline deployment, testing, and monitoring of Cloud services, ensuring continuous integration and delivery.</p> </li> <li> <p>Implement security best practices and compliance measures to protect Cloud services and data, including identity and access management, encryption, and vulnerability assessments.</p> </li> <li> <p>Development and implementation of new Managed Cloud services offerings, defining requirements, and coordinating launch activities.</p> </li> <li> <p>Collaborate with vendors and partners to ensure alignment with service delivery standards and requirements, and to address any technical or operational challenges.</p> </li> <li> <p>Participate in ongoing training and professional development activities to enhance technical skills and knowledge of Cloud services delivery, DevOps, and security practices.</p> </li> <li> <p>Work alongside architecture and engineering teams to design and implement any scalable software services.</p> </li> <li> <p>Perform other responsibilities as required by higher levels of supervision.</p> </li> </ul> Role Impact: <ul> <li> <p>As a key contributor to Cloud Services Delivery, this role drives the successful deployment and management of cloud solutions that enhance operational efficiency and scalability. </p> </li> <li> <p>By leveraging cutting-edge cloud technologies, you will impact the organization's ability to deliver reliable, secure, and innovative services to customers. </p> </li> <li> <p>Your efforts directly influence business agility and the seamless integration of cloud platforms, enabling teams to accelerate development cycles and improve overall service quality.</p> </li> </ul> Key Job Competencies: <ul> <li> <p>Proven expertise in deploying and managing cloud service platforms to ensure seamless delivery.</p> </li> <li> <p>Strong understanding of cloud infrastructure, including IaaS, PaaS, and SaaS models.</p> </li> <li> <p>Ability to optimize cloud resources for performance, scalability, and cost-efficiency.</p> </li> <li> <p>Experience with cloud service automation, orchestration, and continuous integration/continuous deployment (CI/CD) pipelines.</p> </li> <li> <p>Excellent problem-solving skills to troubleshoot and resolve delivery issues in a cloud environment.</p> </li> <li> <p>Collaboration skills to work effectively with cross-functional teams ensuring successful cloud service implementations.</p> </li> <li> <p>Knowledge of security best practices and compliance requirements in cloud service delivery.</p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Bachelor s degree in Computer Science, Information Technology, or related field.</p> </li> <li> <p>Project Management Professional</p> </li> <li> <p>Minimum of 6 years of relevant experience in Cloud services delivery or related field, with experience in DevOps and security practices.</p> </li> </ul>
<p>To coordinate all customer care related activities, to ensure that customer care is delivered to the highest degree possible.</p> <h4>Job Specification</h4> <p>Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems</p> <p>Fulfills requests by clarifying desired information; completing transactions; forwarding requests</p> <p>Maintains call center database by entering information</p> <p>Setting and meeting performance targets for speed, efficiency, sales and quality</p> <p>Assist in the daily running of the call center</p> <p>Monitor random calls to improve quality, minimize errors and track operative performance</p> <p>Record statistics, user rates and the performance levels of the center and preparing reports;</p> <p>Handle the most complex customer complaints or enquiries</p> <p>Prepare call center performance reports by collecting, analyzing, and summarizing data and trends</p> <p>Assist in accomplishing organization goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualification & Experience</h4> <p>B.Sc. or Diploma in sales and marketing or equivalent academic qualification</p> <p>3-5 years of Customer Service experience</p> <p>Customer Focus, Customer Service, Verbal Communication, Building Relationships, People Skills</p>
<p><br></p><h4><b>Job Specifications:</b></h4><ul><li> Manage the day-to-day operations of stc pay kiosks and follow up on all related operational activities. </li><li> Monitor kiosk performance and availability across all kiosk services (add money, charity, Fawateer and international transfers), ensuring machines are operational at all times. </li><li> Identify and report any kiosk abnormalities, malfunctions or service disruptions, and escalate to the relevant teams and vendors for timely resolution. </li><li> Perform daily reconciliation of kiosk transactions against stc pay system records, acquirer merchant statements, cash collections and bank statements. </li><li> Perform and monitor settlement activities, ensuring all kiosk amounts are settled accurately and within agreed timelines, and follow up on any unsettled or delayed items. </li><li> Investigate reconciliation discrepancies, failed, reversed or unapplied transactions and related customer complaints, and coordinate with the relevant parties to resolve them. </li><li> Coordinate with kiosk vendors, the acquiring partner, IT, Finance and Customer Care on operational issues, maintenance, cash handling and service level adherence. </li><li> Participate in the testing of new kiosk services, software releases, system integrations and fixes prior to go-live, and document test results and issues. </li><li> Visit kiosk locations from time to time as needed to inspect machine condition, placement and branding, and to support on-site issue resolution. </li><li> Review existing kiosk operational processes and procedures, identify gaps and suggest enhancements to improve efficiency, controls and customer experience. </li><li> Prepare regular kiosk performance, reconciliation and settlement reports for management, and support Finance in the month-end close. </li><li> Ensure kiosk operations comply with internal policies, controls and applicable CBB requirements, and support the rollout of new kiosk locations. </li><li> Perform other duties as requested. </li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li> Bachelor s degree in Business, Information Technology or Fintech from a recognised university, with a strong interest in fintech and digital payments. </li><li> Min of 1 to 3 years of experience in payments, fintech or banking operations, preferably in kiosk or self-service channel operations, reconciliation or settlement. </li><li> Fluency in Arabic & English </li></ul>
<p><b>Job Specifications:</b></p><p>Strategy and leadership</p><p>Set the marketing strategy and annual plan, aligned with company revenue and growth targets.</p><p>Own the marketing budget and allocate spend across channels by CAC, payback and LTV.</p><p>Build, hire and develop a high-performing team; manage agencies and freelancers.</p><p>Act as the marketing voice on the leadership team and report results to the board.</p><p>Growth and acquisition</p><p>Run full-funnel acquisition across paid search, paid social, affiliates, partnerships, referral and app store.</p><p>Own funnel metrics from first touch to activation, first transaction and retention.</p><p>Build lifecycle and CRM programs (email, push, in-app) that lift activation, engagement and cross-sell.</p><p>Run a disciplined test-and-learn program with clear hypotheses and attribution.</p><p>Brand, positioning and communications</p><p>Define positioning, messaging and brand identity that make stc pay Bahrain trusted and distinct in a crowded market.</p><p>Lead PR, thought leadership, social and community, including launches and crisis communications.</p><p>Oversee content and SEO that educates customers on financial topics and drives organic growth.</p><p>Product marketing</p><p>Partner with Product to take new features and products to market: research, pricing input, launch plans and sales enablement.</p><p>Develop customer insight through research, segmentation and competitive analysis.</p><p>Compliance and risk</p><p>Ensure all campaigns meet financial promotion rules, consumer protection and data privacy requirements, working closely with Legal and Compliance.</p><p>Put in place approval workflows so speed never comes at the cost of regulatory risk.</p><p><b>Qualification & Experience:</b></p><p>10+ years in marketing, including 4+ years leading teams, ideally in fintech, banking, payments or another regulated consumer or B2B tech business.</p><p>Hands-on command of performance marketing, lifecycle/CRM and marketing analytics (attribution, cohort analysis, A/B testing).</p><p>Bachelor's degree in Marketing, Business or a related field; MBA a plus.</p><p>Fluency in Arabic & English</p>