Job Description

Roles & Responsibilities

Assist the Director of Sales in developing and executing the annual group sales plan to achieve room night and revenue targets.

• Proactively solicit new group accounts (corporate, social, association, tour & travel) through outside calls, site inspections, and industry networking.
• Manage and qualify incoming group RFPs, ensuring response times under 2 hours and high conversion rates.
• Lead hotel site tours and client presentations, showcasing meeting spaces, guest rooms, and event capabilities.
• Negotiate and close group contracts including room blocks, attrition clauses, cutoff dates, and F&B minimums.
• Supervise and mentor junior sales executives or coordinators, reviewing their contracts and lead activity.
• Create and distribute detailed Banquet Event Orders (BEOs) and Group Resumes to operations teams, ensuring seamless event execution.
• Act as the secondary on-site escalation point during events, resolving client issues alongside the Banquet Manager.
• Analyze monthly group performance reports (pick-up, attrition, ADR) and present findings in revenue strategy meetings.
• Step in to cover the Sales Director s duties during absence and work flexible evenings/weekends for major group arrivals or events.

Desired Candidate Profile

• 2-3 years of proven experience in sales management, with a focus on groups and events
• Demonstrated experience in hospitality, resort operations, or event coordination
• Strong proficiency in CRM software and sales reporting tools
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients
• Proven negotiation and closing abilities with a track record of meeting or exceeding sales targets
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Team leadership experience with the ability to motivate and develop staff
• Proficiency in Microsoft Office Suite and event management software
• Knowledge of group booking systems and hospitality management systems
• Ability to work flexible hours, including evenings and weekends as needed for events
• Willingness to work in a resort environment and adapt to a multicultural workplace
• Customer-focused mindset with a commitment to delivering exceptional service
• Analytical skills with the ability to interpret sales data and market trends
• Experience in luxury hospitality or high-end event management is preferred
• Arabic Speaking is an added value.