RAFFLES jobs

<p><strong>Reservation Agent</strong></p><p></p><p><strong>SUMMARY OF POSITION</strong></p><p></p><p><strong>Financial Accountability:</strong> Responsible for maximizing room revenue by full filling guest needs</p><p><strong>Conditions of Work:</strong> Normal administrative office and hotel working conditions.</p><p></p><p><strong>Role Overview Purpose:</strong> To maximize room revenue and profit through pro-active selling techniques and referrals across the resort. To provide a point of contact for all Revenue associated processes.</p><p><strong>Summary of Responsibilities:</strong></p><p></p><ul><li>To maintain departmental brand standards.</li><li>Maximize room s revenue through the conversion of telephone calls into sales.</li><li>Achieve targeted goals in the LQA, Forbes, Hotel Mystery Shopping calls and LISTEN calls.</li><li>Maintain the accuracy and cleanliness of the PMS Database.</li><li>Ensure market segmentation is accurate for each reservation.</li><li>Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction.</li><li>Produce quotations and written confirmation to FIT guest &amp; Travel agencies.</li><li>Complete understand and effective use of the Hotel's telephone system.</li><li>Support the Reservations Team, Sales and Revenue Management with special projects as required.</li><li>To have full and up to date knowledge of the hotel products and services.</li><li>To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller s needs using a client-orientated approach.</li><li>To check arrival reports - 48 hours prior to arrival and 5 days prior to arrival</li><li>To process transportation &amp; trace reports.</li><li>To handle all reservations through different channels (via email/telephone/ OTAs/ Brand.com) efficiently.</li><li>To actively participate in maximizing revenue through up-selling &amp; cross-selling by using effective upselling techniques.</li><li>To follow up on non-guaranteed bookings and pending payment.</li><li>To handle no-shows and cancellations as per policy.</li><li>To handle all inquiries promptly within 24 hours, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.</li><li>To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.</li><li>To liaise with the Supervisors/Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.</li><li>To attend all necessary internal hotel meetings, i.e. function sheet meetings, operation meetings, etc, to fully represent the Revenue department when needed</li><li>To prepare, update and file all correspondence relating to reservations and sales</li><li>To maintain an effective mechanism for following up provisional business inquiries</li><li>To ensure that the hotel is communicated on a daily basis in regards to V.I.P s, Arrivals and Management to greet, etc.</li><li>To maintain the cleanliness and hygiene of the department, it s fixtures, fittings, and equipment. To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene</li><li>To ensure all legal and statutory regulations and responsibilities are met in order to maintain a safe working environment for yourself, your colleagues and our customers.</li></ul><p><strong>GENERAL DUTIES:</strong></p><p><strong>Health and Safety</strong></p><ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li></ul><p></p><ul><li>Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li></ul><p></p><ul><li>Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li></ul><p></p><ul><li>Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li></ul><p></p><p></p><ul><li>Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.</li></ul><p></p><p></p><p><strong>Confidentiality</strong></p><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul><p></p><p></p><p></p><p><br></p>

<p>As a <strong>Restaurant General Manager at Raffles Al Areen palace Bahrain </strong>, you are responsible for leading the overall operation of the restaurant, ensuring exceptional guest experiences, commercial performance, and operational excellence.</p><p> <strong>Key Responsibilities</strong> </p><p> <strong>Restaurant Operations &amp; Guest Experience</strong> </p><ul><li>Oversee the daily operations of the restaurant, ensuring smooth, efficient, and high-quality service delivery.</li><li>Create a warm, personalised, and memorable dining experience for every guest.</li><li>Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations.</li><li>Conduct regular floor presence and engage with guests to understand their experience and feedback.</li><li>Handle guest feedback, complaints, and service recovery with professionalism and a solutions-focused approach.</li><li>Ensure restaurant ambience, presentation, cleanliness, and overall guest journey are consistently maintained.</li></ul><p> <strong>Leadership &amp; Team Management</strong> </p><ul><li>Lead, motivate, and develop the restaurant team to deliver exceptional service standards.</li><li>Build a culture of teamwork, accountability, and continuous improvement.</li><li>Manage recruitment, onboarding, training, coaching, and performance development of team members.</li><li>Conduct regular briefings and ensure the team is fully aligned on daily operations, promotions, and guest expectations.</li><li>Identify training needs and support ongoing learning and development initiatives.</li><li>Promote a positive and engaging working environment.</li></ul><p> <strong>Financial Performance &amp; Commercial Management</strong> </p><ul><li>Drive restaurant revenue, profitability, and overall financial performance.</li><li>Monitor sales performance, guest spend, and operational costs.</li><li>Support menu engineering, promotions, and revenue-generating initiatives.</li><li>Manage labour costs, productivity, and resource planning effectively.</li><li>Ensure compliance with budgetary objectives and financial targets.</li><li>Work closely with the Executive Chef and Food &amp; Beverage leadership team to maximise business opportunities.</li></ul><p> <strong>Food &amp; Beverage Standards</strong> </p><ul><li>Ensure consistent delivery of food and beverage quality in collaboration with culinary teams.</li><li>Maintain strong knowledge of menus, ingredients, allergens, and beverage offerings.</li><li>Support upselling and suggestive selling initiatives to enhance guest experience and revenue.</li><li>Ensure compliance with food safety, hygiene, and HACCP standards.</li><li>Review operational procedures and identify opportunities for improvement.</li></ul><p> <strong>Communication &amp; Collaboration</strong> </p><ul><li>Maintain strong relationships with suppliers and external partners where required.</li><li>Participate in operational meetings and contribute to broader Food &amp; Beverage strategies.</li><li>Communicate effectively with senior leadership regarding performance, challenges, and opportunities.</li></ul><p> <strong>Health, Safety &amp; Compliance</strong> </p><ul><li>Ensure compliance with all hotel policies, operational standards, and local regulations.</li><li>Maintain high standards of cleanliness, hygiene, and workplace safety.</li><li>Ensure responsible service of alcohol in accordance with regulations and company policies.</li><li>Promote safe working practices across the restaurant team.</li></ul><p> <strong>Qualifications &amp; Experience</strong> </p><ul><li>Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or Restaurant General Manager within a luxury hotel, resort, or high-end restaurant environment.</li><li>Strong knowledge of premium dining operations and luxury guest service standards.</li><li>Proven experience managing teams and driving operational performance.</li><li>Strong financial acumen with experience managing budgets, costs, and revenue targets.</li><li>Experience in pre-opening environments is an advantage.</li><li>Excellent command of spoken and written English; additional languages are beneficial.</li></ul><p> <strong>Competencies</strong> </p><ul><li>Strong leadership and people management skills</li><li>Passion for food, beverage, and guest experiences</li><li>Commercially driven with strong business acumen</li><li>Excellent communication and interpersonal skills</li><li>High attention to detail and service excellence mindset</li><li>Ability to inspire and motivate teams</li><li>Strong organisational and problem-solving skills</li><li>Ability to work effectively under pressure</li><li>Professional presence and discretion</li><li>Commitment to delivering exceptional luxury hospitality experiences</li></ul><ul><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications &amp; Experience <p></p><ul><li>Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or Restaurant General Manager within a luxury hotel, resort, or high-end restaurant environment.</li><li>Strong knowledge of premium dining operations and luxury guest service standards.</li><li>Proven experience managing teams and driving operational performance.</li><li>Strong financial acumen with experience managing budgets, costs, and revenue targets.</li><li>Experience in pre-opening environments is an advantage.</li><li>Excellent command of spoken and written English; additional languages are beneficial.</li></ul><p> <strong>Competencies</strong> </p><ul><li>Strong leadership and people management skills</li><li>Passion for food, beverage, and guest experiences</li><li>Commercially driven with strong business acumen</li><li>Excellent communication and interpersonal skills</li><li>High attention to detail and service excellence mindset</li><li>Ability to inspire and motivate teams</li><li>Strong organisational and problem-solving skills</li><li>Ability to work effectively under pressure</li><li>Professional presence and discretion</li><li>Commitment to delivering exceptional luxury hospitality experiences</li></ul></h4>

<p>Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.</p> <br> <ul> <li>Ability to handle multiple tasks as well as busy banqueting, outside catering &amp; volume production with an eye to detail and presentation.</li> <li>Preparation and presentation of variety of Asian, Arabic and European quality breads and breakfast pastries</li> <li>Provide performance feedback and discuss any areas for fine tuning/development and highlight areas of strength to colleagues.</li> <li>Report accidents and sickness immediately to the Executive Sous Chef, with clear and concise updates if required. A record to be made in the kitchen logbook.</li> <li>Inform and keep the Pastry Chef up to date on challenges and irregularities and recommend courses of action.</li> <li>Respond to change positively, in the departmental function as dictated by the industry, company or hotel.</li> <li>Stay up to date with latest culinary trends and create ideas to improve quality and lower production costs.</li> <li>Interacts with colleagues of other departments within areas of responsibility and develops solid working relationships with them.</li> <li>Maximize motivation, morale and consistently maintain discipline and discipline related documentation following hotel guidelines and local legislation.</li> <li>Maintain a complete understanding of and adhere to the company s policy on Safety Procedures and Practices.</li> <li>Liaise with the Stewarding Team Leader in order to ensure high standards of cleanliness are maintained in all areas of the kitchen, such as machinery, small Kitchen equipment, floors and fridges.</li> <li>Ensure that operating and kitchen equipment is maintained to a good standard with minimum breakage.</li> <li>Ensure all quality ingredients are accurately ordered, received, and stored following F.I.F.O. rotation.</li> <li>Ensure all quality ingredients are professionally prepared in accordance with recipes, plating guides, buffet set ups, with an emphasis on maximising.</li> <li>Productivity and minimizing waste, to support the Culinary Team achieve its financial goals-targets.</li> <li> Handling of the fully implemented HACCP guidelines as well as general health &amp; safety in the workplace.</li> <li>Perform any duties and special projects as requested by the Executive Chef whether in your own department or any other department in the resort.</li> <li>Assist the storeroom Receiving Finance Assistant in reviewing the quality of goods received.</li> <li>Perform daily storeroom inspections of all walk-in refrigerators, reach-ins &amp; dry stores to ensure that proper rotation of food is adhered to.</li> <li>Ensures that all the required food transfers are completed to the appropriate outlet/department.</li> </ul> <br> <h4>Qualifications</h4> <ol> <li> <strong>Specialized in artisan vinnoiserie, French bakery, Bread</strong> </li> <li>Proven experience as a Head Baker or similar role in a high-end bakery, patisserie, or hotel environment.</li> <li>Extensive knowledge of bread and pastry production techniques, including sourdough, laminated dough, and cake baking, as well as decorating and finishing skills.</li> <li>Strong leadership and team management abilities, with a track record of inspiring and motivating staff to achieve outstanding results.</li> <li>Excellent organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.</li> <li>Creativity and innovation in recipe development and menu planning, with a keen eye for detail and aesthetics.</li> <li>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels.</li> <li>Commitment to upholding high standards of quality, hygiene, and safety in bakery operations.</li> <li>Flexibility to work early mornings, late evenings, weekends, and holidays as required by the demands of the job.</li> <li>A degree or diploma in Culinary Arts, Baking and Pastry, or a related field is preferred. </li> </ol> <br> <h4>Additional Information</h4> <ul> <li>Opportunity to join the first Raffles in Bahrain</li> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities.</li> </ul> We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea &amp; spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1<p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4> <ol> <li> <strong>Specialized in artisan vinnoiserie, French bakery, Bread</strong> </li> <li>Proven experience as a Head Baker or similar role in a high-end bakery, patisserie, or hotel environment.</li> <li>Extensive knowledge of bread and pastry production techniques, including sourdough, laminated dough, and cake baking, as well as decorating and finishing skills.</li> <li>Strong leadership and team management abilities, with a track record of inspiring and motivating staff to achieve outstanding results.</li> <li>Excellent organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.</li> <li>Creativity and innovation in recipe development and menu planning, with a keen eye for detail and aesthetics.</li> <li>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels.</li> <li>Commitment to upholding high standards of quality, hygiene, and safety in bakery operations.</li> <li>Flexibility to work early mornings, late evenings, weekends, and holidays as required by the demands of the job.</li> <li>A degree or diploma in Culinary Arts, Baking and Pastry, or a related field is preferred. </li> </ol>

<p><br></p> <p>As a Therapist at Raffles, our guests will enjoy an exceptional wellness experience provided by you. You will offer a wide variety of high-quality spa treatments in an unparalleled setting to ensure their relaxation, satisfaction, and well-being.</p> <p>The experience and attention to detail you provide during treatments will ensure that our guests leave with a memorable experience to share.</p> <p> <strong>Responsibilities</strong> </p> <ul> <li>Provide a professional, friendly, and engaging service.</li> <li>Maintain a service-oriented attitude, offering guests information about your department and other hotel facilities in a professional and courteous manner.</li> <li>Perform massages, body treatments, and facials as required, ensuring guests' comfort at all times.</li> <li>Guarantee personalized service for guests by recognizing and responding to their needs and expectations.</li> <li>Maintain a clean, hygienic, and organized workspace at all times, ensuring that all equipment operates according to safety and hygiene standards.</li> <li>Actively participate in other Spa-related activities, such as promotions in different resort areas, product or service sales, workshops, and leisure activities related to the department.</li> <li>Work collaboratively with the team of receptionists, fitness instructors, and other Spa department members to create an excellent work environment and team spirit.</li> <li>Follow departmental, safety, and hygiene policies and procedures.</li> </ul> <br> <h4>Qualifications</h4> <ul> <li>High School Diploma</li> <li>Minimum 2 years' experience in Hospitality Industry preferably in a 5 star luxury resort.</li> <li>Fluent in spoken English.</li> <li>Flexible and friendly personality.</li> <li>Familiar with Spa Software operation and Micros.</li> </ul> <br> <h4><br></h4><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma</li><li>Minimum 2 years' experience in Hospitality Industry preferably in a 5 star luxury resort.</li><li>Fluent in spoken English.</li><li>Flexible and friendly personality.</li><li>Familiar with Spa Software operation and Micros.</li></ul>

<p>The Hygiene Officer is responsible for ensuring the highest standards of food safety, hygiene, and sanitation in compliance with local regulations, HACCP, and Accor standards. This role involves conducting regular inspections, implementing hygiene training programs, and supporting all hotel departments in maintaining a safe and hygienic environment for guests and colleagues. Key Responsibilities: Food Safety &amp; Hygiene Compliance: Implement and maintain HACCP principles, ensuring all food safety protocols are adhered to. Conduct routine hygiene audits and inspections in all F&amp;B outlets, kitchens, and storage areas. Monitor food handling practices, personal hygiene of staff, and cleanliness of equipment. Ensure compliance with Qatar s health regulations and Accor s hygiene policies. Training &amp; Awareness: Develop and conduct food safety and hygiene training sessions for all relevant employees. Ensure all team members understand and follow hygiene best practices. Keep updated records of training sessions and certifications. Sanitation &amp; Pest Control: Oversee sanitation procedures and cleanliness in all F&amp;B and kitchen areas. Liaise with external pest control providers to implement effective pest management. Ensure proper waste disposal and cleanliness of back-of-house areas. Incident Management &amp; Reporting: Investigate hygiene-related complaints and take corrective action. Maintain accurate documentation and reports on hygiene inspections, corrective actions, and training. Report any non-compliance or food safety risks to senior management. Coordination &amp; Continuous Improvement: Work closely with culinary, stewarding, and F&amp;B teams to ensure best practices. Stay updated on new hygiene regulations and industry best practices. Support the implementation of sustainability initiatives related to food safety and hygiene.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Experience: Bachelor s degree in Food Safety, Microbiology, Hospitality Management, or a related field. Minimum 2 3 years of experience in a similar role within luxury hospitality. HACCP certification is mandatory. Strong knowledge of local and international food safety standards. Excellent communication and training skills. Detail-oriented with strong analytical and problem-solving abilities</p>

<p>Reporting to the Chief Engineer, the maintenance manager plays a vital role in ensuring the smooth running of the hotel. By overseeing all maintenance activities, leading and managing a team of technicians as well as maintaining the highest standard of safety and quality, the maintenance manager s job directly contributes to the enhancement of the guest experience and upholding the hotel s reputation.</p><ul><li>Oversee and complete all general maintenance in a timely and efficient manner</li><li>Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment</li><li>Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.</li><li>Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.</li><li>Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings</li><li>Ensure all chargeable and non-chargeable works are reported</li><li>Monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines</li><li>Record the costs of repairs done by maintenance personnel and contractors accurately</li><li>Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects</li><li>Prioritises tasks according to urgency and importance</li><li>Oversee waste management at the Property, ensuring waste is removed at acceptable intervals</li><li>Ensure that maintenance stores are kept at the required par stock level.</li><li>Order stock as required and in a timely manner, liaising with suppliers to negotiate rates</li><li>Keep well informed regarding new trends, products and ideas that may benefit the operation.</li><li>Assist in the formulation and development and implementation of new standards and services as needed</li><li>Participate in scheduled training and development provided by Accor to improve self and department standards</li><li>Attend Departmental and Body Corporate meetings as required</li><li>Compile reports as required</li><li>General public area cleaning duties, gardening duties and pool maintenance tasks as required</li><li>Provide passionate and friendly service to external and internal guests at all times</li><li>Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features</li><li>Comply with all guest privacy and security procedures</li><li>Be trusted to follow correct procedures for all lost property items</li><li>Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests</li><li>Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health &amp; Safety standards, ensuring Maintenance Team Members do the same</li><li>Undertake special projects, as directed</li><li>Fosters and develops effective employee relations within the engineering department and with all colleagues throughout the hotel.</li><li>Screens, interviews and recommends potential colleagues in line with the ACCOR policies and procedures and assists in the selection process of all staff.</li><li>Actively involved in assessing training needs and develops departmental training plans and succession plans.</li><li>Initiates, executes and/or monitors training of his/her colleagues for engineering matters.</li><li>Conducts annual appraisals for his/her assistant &amp; technical staff and produces a development and training plan for the staff.</li><li>Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Talent and Culture Department.</li><li>Assists and co-ordinates together with the Security Manager/Health &amp; Safety Manager proper Fire &amp; Safety training for all colleagues of the relevant hotels.</li><li>Strives to keep all business units and related entities in the best condition for customer service, ensuring that preventive maintenance is taking place and recommends projects for improvement to the General Manager and relevant stakeholders.</li><li>To resolve immediately guest concerns, as well as the underlying causes to increase guest satisfaction.</li><li>To assure consistent, high-quality fabrics, furnishes and equipment which satisfy customer expectations for comfort and functionality.</li><li>Works in harmony with his/her own staff and with all stakeholders and teams.</li><li>Other duties as assigned by the Chief Engineer.</li><li>Opportunity to join the first Raffles in Bahrain</li><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications &amp; Experience</h2><ul><li>Proven experience in a Maintenance Manager or senior maintenance leadership role.</li><li>Relevant qualification in Engineering, Electrical, Mechanical, Building Services, or a related field.</li><li>Strong knowledge of building systems, including HVAC, electrical, plumbing, and fire safety.</li><li>Experience managing maintenance teams, including rota planning and staff development.</li><li>Good understanding of health &amp; safety legislation and statutory compliance requirements.</li><li>Experience managing contractors and supplier relationships.</li><li>Strong budgeting, cost-control, and project management skills.</li><li>Experience driving sustainability and energy-efficiency initiatives.</li><li>Proficiency in maintenance management systems and Microsoft Office applications.</li><li>Excellent organisational, communication, and problem-solving skills.</li></ul>

<p>Lead and supervise the In-Villa Dining team during shifts Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods Greet guests warmly and provide professional, personalized in-room dining service Set up, present, and serve meals according to departmental standards Respond to guest enquiries and promote upselling opportunities Maintain cleanliness, hygiene, and organization of trolleys, workstations, and equipment Follow food safety and HACCP standards at all times Handle collection and breakdown of used dishes, trays, and trolleys efficiently Report guest feedback, complaints, and irregularities to management Support other F&amp;B outlets during busy periods as needed Safely operate and drive a buggy for timely delivery and collection of orders Take full responsibility for Destination Dining setups and create "WOW Experiences" Train, coach, and mentor junior waitstaff Coordinate daily tasks and ensure timely service delivery</p><p>Opportunity to join the first Raffles in Bahrain Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: -Raffles -Fairmont -Sofitel -MGallery -Grand Mercure -Pullman -Swissôtel -Novotel -Suite Novotel -Mercure -Thalassa sea &amp; spa -Adagio -ibis -ibis Styles -ibis budget -HotelF1</p><p><strong>Desired Candidate Profile</strong></p><p>2 3 years luxury in-room dining experience Minimum 1 year in a supervisory or captain role Excellent English communication skills Additional languages are a plus Strong leadership and team management skills Ability to work outdoors Professional grooming and guest discretion</p>

<p>Supervise and coordinate daily operations of the assigned F&amp;B outlet. Lead and guide F&amp;B Attendants to ensure smooth and efficient service. Welcome guests, assist with seating arrangements, and ensure a personalized dining experience. Monitor service standards, food presentation, and guest satisfaction throughout operations. Take food and beverage orders accurately and ensure proper service sequence is followed. Handle guest requests, feedback, and complaints professionally and promptly. Conduct pre-service briefings and ensure team readiness before each shift. Coordinate with the kitchen, bar, and other departments to ensure seamless service delivery. Assist in upselling menu items, promotions, and hotel facilities to maximize revenue opportunities. Ensure cleanliness, hygiene, and proper setup of dining areas before, during, and after service. Monitor inventory, operating equipment, and service supplies to ensure availability and proper usage. Assist in training and coaching new team members on service standards and procedures. Ensure compliance with hotel policies, brand standards, and food safety regulations.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 3 years of experience in Food &amp; Beverage service, in a 5-star hotel. Previous experience as an F&amp;B Captain, Team Leader, or similar supervisory role is preferred. Strong knowledge of restaurant service procedures and guest handling. Excellent communication and leadership skills. Good command of English (spoken and written); additional languages are an advantage. Strong customer service orientation and ability to handle guest concerns professionally. Ability to work under pressure in a fast-paced environment. Good understanding of hygiene, sanitation, and safety standards. Professional appearance with strong attention to grooming standards</p>

<br> <br> <div>Job Description</div> <br> <ul> <li>Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.</li> <li>Greet guests on arrival at the hotel and conduct check-in and registration procedures.</li> <li>Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.</li> <li>Implement and maintain guest guest recognition program.</li> <li>Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.</li> <li>Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.</li> <li>Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.</li> <li>Upsell all hotel rooms, spa, gallery and F&amp;B outlets.</li> <li>Entertain guests when appropriate.</li> <li>Assist the cashiers with guest billing procedures.</li> <li>Ensure that guest check out arrangements are in order, and to bid guests farewell.</li> <li>Carry out administrative requirements as directed. </li> </ul> <br> <div>Qualifications</div> <br> <ul> <li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li> <li>Performs additional duties as directed by supervisors.</li> <li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li> <li>Is fully conversant with al health and safety, fire and emergency procedures.</li> <li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li> <li>Is polite and professional in any situation where the image or reputation of the hotel is represented.</li> <li>Attends meetings and training as required by supervisors.</li> <li>Ensures that all activities are carried out honestly, ethically and within the parameters of local law.</li> <li>Interacts with guests actively soliciting feedback.</li> </ul> <br> <div><br></div><ul> </ul>

<p>Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods to confidently assist guests with recommendations and inquiries. Greet guests warmly and provide professional, personalized in-room food and beverage service with attention to detail and timeliness. Set up, present, and serve meals according to departmental standards, ensuring proper table settings, presentation, and portion control. Respond to guest enquiries and requests promptly while actively promoting additional F&amp;B services and identifying upselling opportunities. Maintain cleanliness, hygiene, and proper organization of trolleys, workstations, equipment, and storage areas at all times. Follow food safety and HACCP standards rigorously to ensure guest safety and compliance. Handle the collection and breakdown of used dishes, trays, and trolleys efficiently and discreetly after each meal service. Report guest feedback, complaints, and irregularities to management and follow up as required to ensure guest satisfaction. Support other F&amp;B outlets during busy periods as needed, demonstrating flexibility and teamwork. Safely operate and drive a buggy for the timely delivery and collection of in-villa dining orders across the property, adhering to all safety and traffic regulations. Take full responsibility for Destination Dining setups, including outdoor or special location arrangements, and create memorable WOW Experiences for guests through personalized touches and exceptional service.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 1 2 years experience as an In-Room Dining Waiter or F&amp;B Server in a 5-star luxury hotel or resort Excellent English communication skills; additional languages are a plus Ability to lift trays/trolleys and work outdoors in heat Strong knowledge of menu ingredients, wine pairing, and upselling techniques</p>

<p>Develop and implement a strategic sales plan to drive revenue growth in the GCC market Identify and prospect new business opportunities within the GCC region Build and maintain strong relationships with key accounts and partners Collaborate with the marketing team to develop promotional campaigns and initiatives Monitor market trends and competitor activities to stay ahead of the competition Positively communicate the hotel image to existing and potential customer at all times. Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management. Report on trends in the industry and local markets. Maintain a calendar allowing you to meet all established deadlines and planned sales trips. Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts. Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM. Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel s management. Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client. Ensure that targets set by the hotel are met consistently. Thoroughly familiarizes oneself with the Hotel s emergency procedures and is in a state of preparedness for any emergency which may occur. Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. Other duties as assigned.</p> <p>Opportunity to join the first Raffles in Bahrain Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Marketing, or related field Minimum of 5 years of experience in sales, preferably in the hospitality industry Strong network of contacts within the GCC region Excellent communication and negotiation skills Proven track record of meeting and exceeding sales targets Ability to work independently and as part of a team</p>

<br> <br> <p> <strong>Job Description</strong> </p> <p> <strong>What you will be doing:</strong> </p> <p>Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following: </p> <p> <strong>Management:</strong> </p> <ul> <li>Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.</li> <li>Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.</li> <li>Is creating business cases for justification of investments and expenditures to support the approval process.</li> <li>Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director.</li> <li>Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.</li> <li>Compliance of PCI DSS &amp; GDPR</li> </ul> <p> <strong>Hardware:</strong> </p> <ul> <li>Ensures that the hotel works with Accor Hardware partners.</li> <li>Has a good relationship with Hardware Partners.</li> <li>Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.</li> <li>Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</li> </ul> <p> <strong>Software:</strong> </p> <ul> <li>Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.</li> <li>Ensures that only original and properly licensed application programs according to the IT management s policy and requirements are running on the hotel s systems and computers.</li> <li>Has a good relationship to the Software suppliers.</li> <li>Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</li> </ul> <p> <strong>User:</strong> </p> <ul> <li>Ensures that no user in the hotel has access to programs other than those needed to perform the job.</li> <li>He/she is in charge of providing and maintaining a training program (in coordination with the Learning &amp; Development department).</li> <li>This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</li> </ul> <p> <strong>Security / Datasafe:</strong> </p> <ul> <li>Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.</li> <li>Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.</li> <li>He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</li> <li>Servers Infrastructure Physical and Virtual</li> <li>Networks Data, Voice and Wi-Fi</li> <li>Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment</li> <li>Central profile solutions (CP)</li> <li>Central reservations systems (CRS)</li> <li>Revenue management systems (RMS)</li> <li>Various middleware / Interfaces</li> <li>Data warehouse, reporting, and Business Intelligence (BI) Interface Only</li> <li>Sales force automation (SFA) - Interface</li> <li>Customer relationship management (CRM)</li> <li>Point of Sales application</li> <li>Back office accounting software application</li> <li>Procurement and inventory management application</li> <li>IP TV</li> <li>Human resources management system</li> <li>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</li> </ul> <p> <strong>Scope:</strong> </p> <ul> <li>Smooth running of all computer systems.</li> <li>Training of basic functions of user software.</li> <li>Regular information to IT management about the new computer trends for the future.</li> <li>Regular data safe /backup.</li> <li>Budgeting, Planning, and managing the approval process for IT Expenditures</li> <li>Compliance with IT Policies and Guidelines</li> <li>IT project management</li> </ul> <p> </p> <ul> </ul> <br> <div>Qualifications</div> <br> <p> <strong>Qualifications</strong> </p> <ul> <li>Minimum 5 years experience in a similar role, preferably in an international hotel brand.</li> <li>Strategic thinker, results-driven, process-oriented, and attentive to details. </li> <li>Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.</li> <li>Change instigator, positive influencer, strong communicator, and team collaborator.</li> <li>Strong listening skills and the ability to anticipate business needs.</li> <li>Able to build and develop relationships with the business partners, and intermediaries.</li> <li>Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.</li> <li>Fluency in English.</li> <li>Adaptable, self-motivating individual with the ability to bring others along on the journey.</li> <li>Strong decision-making skills, calm under pressure, and able to prioritize workflows. </li> </ul> <br> <div>Additional Information</div> <br> <ul> <li>Opportunity to join the first Raffles in Bahrain</li> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities.</li> </ul>

<p>Oversee the daily operations of the Spa, Fitness Center, and all Recreation facilities, ensuring smooth and efficient service delivery. Lead, motivate, and manage the Spa and Recreation team, including recruitment, training, scheduling, and performance evaluations. Prepare and manage the departmental budget, monitor financial performance, and implement strategies to achieve revenue and profit targets. Drive revenue through upselling treatments, retail products, fitness memberships, and exclusive leisure packages. Develop and implement creative, culturally inspired recreational programs and wellness activities to enhance guest experience. Ensure all health, safety, hygiene, and pool supervision protocols are strictly followed and compliant with local regulations. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction. Coordinate with Raffles Butlers, Engineering, Food &amp; Beverage, and other departments to ensure seamless guest journeys. Manage inventory, supplies, and equipment maintenance for all Spa and Recreation areas. Maintain operational logs, prepare reports, and ensure all departmental records are accurately documented. Ensure all Spa and Recreation services, facilities, and team interactions consistently meet Forbes 5-star service behaviors and LQA operational standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5+ years of progressive experience in Spa, Recreation, or Leisure operations within a luxury hotel or resort environment. At least 2-3 years in a supervisory or assistant managerial role. Proven experience in a 5-star luxury property is mandatory.</p>