We are seeking a highly skilled and motivated ServiceNow Administrator to join our IT team. The ideal candidate will have a strong background in IT Service Management (ITSM) and a deep understanding of the ServiceNow platform. As a ServiceNow Administrator, you will be responsible for configuring, customizing, and maintaining the ServiceNow platform to meet the evolving needs of the organization. This role requires a proactive individual who can collaborate with cross-functional teams to enhance system functionality and drive continuous improvement.

Duties/Responsibilities:

• Manage the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform
• Ensure the stability and performance of ServiceNow by monitoring system performance, reviewing logs, and addressing potential issues
• Configure and customize ServiceNow applications, workflows, forms, and reports to meet business requirements
• Develop and implement custom scripts, business rules, UI policies, and client scripts to enhance platform functionality
• Develop and manage Intergrations with third-party applications
• Provide technical support for end-users, including troubleshooting and resolving platform-related issues
• Guide and mentor junior employees to develop their ServiceNow skills and capabilities
• Foster a collaborative learning environment by sharing best practices, providing hands-on training, and supporting the professional growth of team members
• Identify opportunities for process optimization and automation within the ServiceNow platform
• Stay current with ServiceNow releases and updates, assessing potential benefits and impacts on existing configurations
• Maintain data integrity and security within the ServiceNow platform by implementing role-based access controls and monitoring user activity
• Ensure compliance with IT governance, data protection regulations, and company policies
• Maintain an up-to-date knowledge base, documenting technical system configurations, customizations, workflows, and processes for reference and audit purposes
• Generate reports and dashboards to provide insights into system performance, user activity, and service metrics

Required Skills/Abilities:

• 3+ years of experience as a ServiceNow Administrator or in a similar role
• Hands-on experience with ServiceNow modules including ITSM, CSM, SPM and CMDB
• Familiarity with web technologies (HTML, CSS, XML)

Education and Experience:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience
• ServiceNow Certified System Administrator (CSA) required
• Additional ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are a plus
• Knowledge of Agile methodologies and experience working in a DevOps environment
• Experience in ITIL processes and IT Service Management best practices
• Experience with ServiceNow Service Portal, Mobile, and Virtual Agent
• Experience with ServiceNow scripting (JavaScript, Glide API)
• Experience with integration tools and REST/SOAP web services