AccorHotel jobs
51
Jobs Found
AccorHotel
Bahrain - Manama
<p>We are looking for a warm, polished, and guest-focused Hostess to be the first point of contact for our guests.</p><p>What you ll be doing:</p><ul><li>Warmly welcome and acknowledge guests upon arrival</li><li>Manage reservations, seating arrangements, and guest flow efficiently</li><li>Escort guests to their tables and provide a warm introduction to the dining experience</li><li>Maintain an up-to-date understanding of reservations, VIP guests, and special occasions</li><li>Communicate effectively with the service team to ensure smooth table management</li><li>Respond to guest requests and enquiries with professionalism and courtesy</li><li>Handle guest feedback and concerns promptly, escalating when required</li><li>Maintain a polished and welcoming reception area at all times</li><li>Assist the restaurant team during busy periods to ensure seamless service</li><li>Build positive relationships with guests and create memorable first impressions</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a Hostess or in a guest-facing role within a luxury hotel or high-end restaurant</p><p>Excellent communication and interpersonal skills</p><p>Fluent English; Arabic or additional languages are an advantage</p><p>Warm, confident, and professional personality</p><p>Strong organisational skills and attention to detail</p><p>Ability to remain calm and welcoming in a fast-paced environment</p><p>Passion for hospitality and delivering exceptional guest experiences</p><p>Professional grooming and presentation</p>
AccorHotel
Bahrain - Manama
<p><strong>What you will be doing:</strong> Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following:</p><p><strong>Management:</strong> Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users. Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines. Is creating business cases for justification of investments and expenditures to support the approval process. Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director. Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel. Compliance of PCI DSS & GDPR</p><p><strong>Hardware:</strong> Ensures that the hotel works with Accor Hardware partners. Has a good relationship with Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.</p><p><strong>Software:</strong> Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management s policy and requirements are running on the hotel s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.</p><p><strong>User:</strong> Ensures that no user in the hotel has access to programs other than those needed to perform the job. He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department). This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.</p><p><strong>Security / Datasafe:</strong> Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection. Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems. He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.</p><p>Servers Infrastructure<br>Physical and Virtual Networks<br>Data, Voice and Wi-Fi<br>Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment<br>Central profile solutions (CP)<br>Central reservations systems (CRS)<br>Revenue management systems (RMS)<br>Various middleware / Interfaces<br>Data warehouse, reporting, and Business Intelligence (BI) Interface Only<br>Sales force automation (SFA) - Interface<br>Customer relationship management (CRM)<br>Point of Sales application<br>Back office accounting software application<br>Procurement and inventory management application<br>IP TV<br>Human resources management system<br>Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)</p><p><strong>Scope:</strong> Smooth running of all computer systems. Training of basic functions of user software. Regular information to IT management about the new computer trends for the future. Regular data safe /backup. Budgeting, Planning, and managing the approval process for IT Expenditures Compliance with IT Policies and Guidelines IT project management</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years experience in a similar role, preferably in an international hotel brand. Strategic thinker, results-driven, process-oriented, and attentive to details. Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals. Change instigator, positive influencer, strong communicator, and team collaborator. Strong listening skills and the ability to anticipate business needs. Able to build and develop relationships with the business partners, and intermediaries. Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels. Fluency in English. Adaptable, self-motivating individual with the ability to bring others along on the journey. Strong decision-making skills, calm under pressure, and able to prioritize workflows.</p>
AccorHotel
Bahrain - Manama
<p>This pivotal role involves creating exceptional guest experiences. Your responsibilities revolve around managing reservations with precision, ensuring effective communication channels, and providing top-notch customer service. In this dynamic position, you will be at the forefront of guest interactions, contributing significantly to the success of our pre-opening phase.</p><p>What is in it for you: Engage in conservation efforts and help preserve wildlife. Enjoy sustainable adventures with exclusive rewards. Celebrate locality and heritage in a vibrant community. Advance your career with global development opportunities. Drive change through impactful social initiatives. Collaborate with a passionate, innovative team.</p><p>Key Responsibilities:</p><ul><li>Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.</li><li>Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.</li><li>Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.</li><li>Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.</li><li>Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.</li><li>Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.</li><li>Upselling and Promotion: Identify opportunities for upselling room categories, packages, and promotions to maximize revenue and enhance the guest experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or equivalent; additional hospitality training is a plus.</p><p>Experience: Previous experience in reservations or customer service roles.</p><p>Communication Skills: Excellent verbal and written communication skills. Fluent in English and Arabic is a plus.</p><p>Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.</p><p>Customer-Centric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.</p>
AccorHotel
Bahrain - Manama
<p>This position exists to maintain swimmer safety. Lifeguards monitor water conditions and guest behavior, enforcing safety rules and paying close attention to swimmer activities and behavior. Lifeguards may issue warnings when a visitor is creating an unsafe environment and may determine when they need to ask a guest to leave. Lifeguards may also assist new swimmers to help them safely enjoy the water.</p><p>What is in it for you:</p><ul><li>Free Accommodation, transportation, visa/work permit, medical heath insurance</li><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility programs</li></ul><p>What you will be doing:</p><ul><li>Ensure the safety of all guests at the pool and beach areas</li><li>Monitor activities and respond quickly in case of emergencies</li><li>Enforce safety rules and regulations</li><li>Provide first aid when required</li><li>Maintain cleanliness and organization of the poolside area</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Valid Lifeguard certification (mandatory)</li><li>CPR & First Aid certification</li><li>Previous experience in a similar role preferred</li><li>Strong observation and communication skills</li><li>Ability to remain calm and act quickly in emergencies</li></ul>
AccorHotel
Bahrain - Manama
<p>We are seeking a detail-oriented and customer-focused Outlet Cashier with Finance Background to join our team. As an Outlet Cashier, you will play a crucial role in ensuring our guests have a seamless dining experience by managing all types of transactions and providing excellent service.</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities.</li></ul><p>What you will be doing:</p><ul><li>Accurately process guest payments (cash, credit card, room charges, and vouchers)</li><li>Ensure correct posting of revenues to the relevant outlets and accounts</li><li>Perform daily cash handling, float control, and end-of-shift reconciliation</li><li>Prepare daily sales reports and submit cash deposits in line with finance procedures</li><li>Coordinate closely with the Finance team on audits, discrepancies, and reporting</li><li>Maintain strict compliance with internal controls and SOPs</li><li>Support outlet operations during peak periods when required</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include:</p><ul><li>Minimum 2 years of relevant experience</li><li>Experience in the GCC and/or Middle East Region is a plus.</li><li>Excellent communication skills, both written and verbal required.</li><li>Be committed to exceeding guest expectations</li></ul>
AccorHotel
Bahrain - Manama
<p>We are looking for a Spa Attendant who takes pride in creating a clean, comfortable, welcoming, and relaxing environment for our guests.</p><p>YOUR ROLE</p><ul><li>Maintain the cleanliness, hygiene, and presentation of all Thalassa Spa areas.</li><li>Prepare treatment rooms, relaxation areas, changing rooms, and other spa facilities.</li><li>Ensure towels, amenities, and supplies are replenished and presented beautifully.</li><li>Support the Spa team in maintaining a smooth and enjoyable guest experience.</li><li>Respond to guest requests in a warm, professional, and helpful manner.</li><li>Follow all hygiene, safety, and cleanliness standards.</li><li>Ensure the spa environment consistently reflects our luxury standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in housekeeping, spa, wellness, or a similar service environment is an advantage.</p><p>Excellent attention to detail.</p><p>Positive attitude with a genuine passion for hospitality.</p><p>Well-presented, reliable, and service-oriented.</p><p>Ability to work effectively as part of a multicultural team.</p><p>Flexible to work shifts, weekends, and public holidays.</p>
AccorHotel
Bahrain - Manama
<p>We are seeking a detail-oriented and customer-focused Outlet Cashier with Finance Background to join our team. As an Outlet Cashier, you will play a crucial role in ensuring our guests have a seamless dining experience by managing all types of transactions and providing excellent service.</p><p>What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities.</p><p>What you will be doing: Accurately process guest payments (cash, credit card, room charges, and vouchers) Ensure correct posting of revenues to the relevant outlets and accounts Perform daily cash handling, float control, and end-of-shift reconciliation Prepare daily sales reports and submit cash deposits in line with finance procedures Coordinate closely with the Finance team on audits, discrepancies, and reporting Maintain strict compliance with internal controls and SOPs Support outlet operations during peak periods when required</p><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include: Minimum 2 years' of relevant experience Experience in the GCC and/or Middle East Region is a plus. Excellent communication skills, both written and verbal required. Be committed to exceeding guest expectations</p>
AccorHotel
Bahrain - Manama
<p>As the Housekeeping Manager, you play a pivotal role in ensuring the seamless operation of our resort's housekeeping department. Your leadership is essential in maintaining impeccable cleanliness standards, enhancing guest satisfaction, and creating an inviting atmosphere. This role combines strategic management with hands-on involvement to guarantee a memorable and comfortable stay for our guests.</p><p>What is in it for you:</p><ul><li>Engage in conservation efforts and help preserve wildlife.</li><li>Enjoy sustainable adventures with exclusive rewards.</li><li>Celebrate locality and heritage in a vibrant community.</li><li>Advance your career with global development opportunities.</li><li>Drive change through impactful social initiatives.</li><li>Collaborate with a passionate, innovative team.</li></ul><p>Key Responsibilities:</p><p>Team Leadership: Lead and motivate the housekeeping team, fostering a culture of excellence, teamwork, and attention to detail.</p><p>Daily Operations: Oversee day-to-day housekeeping activities, including room cleaning, laundry, and public area maintenance, ensuring adherence to established standards.</p><p>Quality Assurance: Implement and maintain rigorous quality control measures to achieve and exceed cleanliness and hygiene benchmarks.</p><p>Inventory Management: Efficiently manage housekeeping supplies, equipment, and inventory to meet operational needs and budgetary constraints.</p><p>Training and Development: Conduct regular training sessions for housekeeping staff, emphasizing best practices, safety protocols, and outstanding customer service.</p><p>Guest Satisfaction: Proactively address guest concerns related to housekeeping, ensuring a positive and memorable stay experience.</p><p>Communication: Collaborate with other departments, communicate effectively with staff, and contribute to a seamless guest experience.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in hospitality management, Business Administration, or a related field.</p><p>Proven Experience: Successful track record in housekeeping management, preferably in a resort. Previous leadership experience required.</p><p>Leadership Skills: Strong leadership and interpersonal skills to motivate and guide the housekeeping team.</p><p>Detail-Oriented: Exceptional attention to detail and commitment to maintaining the highest cleanliness standards.</p><p>Communication Skills: Excellent communication skills to interact effectively with staff, guests, and other departments.</p>
AccorHotel
Bahrain - Manama
<p>Oversee the daily operations of the Spa, Fitness Center, and all Recreation facilities, ensuring smooth and efficient service delivery. Lead, motivate, and manage the Spa and Recreation team, including recruitment, training, scheduling, and performance evaluations. Prepare and manage the departmental budget, monitor financial performance, and implement strategies to achieve revenue and profit targets. Drive revenue through upselling treatments, retail products, fitness memberships, and exclusive leisure packages. Develop and implement creative, culturally inspired recreational programs and wellness activities to enhance guest experience. Ensure all health, safety, hygiene, and pool supervision protocols are strictly followed and compliant with local regulations. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction. Coordinate with Raffles Butlers, Engineering, Food & Beverage, and other departments to ensure seamless guest journeys. Manage inventory, supplies, and equipment maintenance for all Spa and Recreation areas. Maintain operational logs, prepare reports, and ensure all departmental records are accurately documented. Ensure all Spa and Recreation services, facilities, and team interactions consistently meet Forbes 5-star service behaviors and LQA operational standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience: Minimum 5+ years of progressive experience in Spa, Recreation, or Leisure operations within a luxury hotel or resort environment. At least 2-3 years in a supervisory or assistant managerial role. Proven experience in a 5-star luxury property is mandatory.</p>
AccorHotel
Bahrain - Manama
<p>Welcome guests with warmth and professionalism, ensuring a memorable arrival and departure experience. Handle check-in, check-out, room reservations, and guest inquiries efficiently. Process payments and maintain accurate guest records. Respond promptly to guest requests and coordinate with other departments to ensure exceptional service. Handle telephone calls, emails, and guest correspondence professionally. Maintain Front Office standards in line with Sofitel and Accor brand expectations. Ensure confidentiality of guest information and compliance with hotel procedures.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience as a Receptionist or Front Office Agent in a hotel environment.</li><li>Knowledge and hands-on experience with Opera Cloud is mandatory.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with a passion for hospitality.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Good command of written and spoken English.</li><li>Additional languages are an advantage.</li><li>Flexibility to work shifts, including weekends and public holidays.</li></ul>
AccorHotel
Bahrain - Manama
<p>Sofitel Bahrain Zallaq Thalassa Sea & Spa is looking for a passionate and service-oriented Butler to join our Club Mill sime team. As a Butler, you will be the heart of the Club Mill sime experience, delivering personalised, anticipatory and discreet service while creating memorable moments for our guests.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver personalised and attentive Butler service to Club Mill sime guests.</li><li>Anticipate guest needs and create tailor-made experiences throughout their stay.</li><li>Welcome, assist and farewell guests with warmth, elegance and professionalism.</li><li>Manage guest requests, preferences and special arrangements with discretion.</li><li>Coordinate closely with Front Office, Housekeeping, Food & Beverage and other departments to ensure seamless service.</li><li>Assist with VIP arrivals, special occasions and personalised guest experiences.</li><li>Maintain a high level of knowledge of the hotel's facilities, services and local attractions.</li><li>Handle guest concerns professionally and ensure prompt follow-up and resolution.</li><li>Uphold Sofitel's luxury service standards, grooming standards and service culture at all times.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of Butler experience from Luxury background including F&B experience.</li><li>Strong communication skiils</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Strong interpersonal and problem solving abilities</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively and collaboratively as part of a team</li></ul>