Job description

AFR Ops Intern

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for an AFR Ops Intern in Bahrain

Join us in connecting people and improving lives!

In this AFR Ops Intern position

• During this internship, you would be learning from our senior experts. Your daily job scope consists of different area within the department of Air / Road freight.
• To interface and work with Country Carrier contacts to resolve operational issues.
• Escalation to Procurement as and when necessary.
• Accepts all orders (from customer or overseas office) and processes them for handover to Operations.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Takes and handles customer inquiries, e.g. Track and Trace
• Takes and processes customer feedback and asks for Customer Service-related feedback (e.g. follow-up on complaint handling)
• Collaborates with Operations and other departments for smooth handling of shipments and continuous updates.
• Completes coordination between all applicable parties for all air export/import/courier shipments for our customers; ensures timely bookings with suppliers.
• Communicates regularly with customer in regard to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates.

Now, here is what we need from you!

• Diploma and/or Degree in Logistics, Transportation, and/or Business Studies with minor in logistics and supply chain.
• It will be added advantage if you have previous experience dealing with customers.
• Being able to write and speak professionally in English.
• Familiar with Microsoft Office (especially Excel).
• Can-do attitude, hard-working and enthusiastic

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.