The Assistant Chief Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable operation of the hotel. He/she is responsible for the safety and security of all Guests, Team Members and contractors, and visitors while at the hotel. He/she is also responsible for the safety and security of the hotel premises. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
Be aware of the Fire and Emergency procedures, and your departments responsibility in an emergency.
Be aware of the Security policies and procedures of the Hotel and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
Be responsible for formulating the Hotel Business Continuity plan and supervise it to be followed up.
Cables relationship with all guest of the hotel.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the department as a whole, explaining new directions and policies and procedures at the same time to HOD and team members.
Conducts frequent front and back of house checks ensuring the security procedures, standards of team members grooming and manning levels are in order and takes appropriate action where necessary.
Confirms to and enforce policies & procedures and rules & regulations as laid down by Wyndham Hotel Group and the hotel in order to achieve the highest levels of uniformity and guest service.
Delegates to and supervise all team members within the department and assist them in preparing work schedules.
Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
Establish control procedures in all operation aspects in accordance with hotel’s policy.
Implement and enforces safety regulations and house rules.
Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
Maintain a hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
Performs special duties as required or designated by the General Manager.
Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
Prepare various monthly reports as required by the General Manager.
Responsible for implementing the policies and procedures in operation of the Security.
Responsible for the entire operations, staffing and equipment of the Security Department.
Through close supervision, recommend improvements and changes to the operation of the Security Department specially creating service standard of the hotel.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
Performs duties common to all supervisors and other duties as may be assigned.
Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
Create, approve and post all Engineering staff schedules according to Wyndham standards.
Create and adhere to annual budget for department.
Develop financial forecasts and actively participate in monthly profit/loss review meetings.
Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
Ensure the hotel is in compliance with all local, state and federal laws.
Create and implement a preventative maintenance program for all hotel equipment.
Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Wyndham standards.
Ensure that room maintenance requests are handled in a prompt and courteous manner.
Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
Assist as necessary with special projects and renovations.
Actively participate in energy conservation programs.
Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
Administer all vendor contracts controlled by the engineering department.
Support and participate in all Wyndham programs.
Lead and participate in Wyndham Safety Committee.
Operate in a safe and environmentally friendly way to protect guests’ and team members’ health; security and safety, as well as protect and conserve the environment.
Comply with the hotel safety and security policies and procedures.