Job Objective:

Assist and support the business in achieving key business objectives by effectively managing Operations and Maintenance of the Core, Applications & Services Networks and ensuring adequate execution required for successfully meeting the organizational needs and objectives within requisite timelines, budget and as per desired Telecom standards.

Primary Responsibilities:

Strategic:

Monitor, track and report performance against strategic initiatives

Financial:

Assist in tracking adherence to the approved budget

Operational:

• Execute strategic initiatives


• Continuously improve and update setup and design the core network architecture, blueprint and fundamental technical guidelines, as to evolve the services to exceed customer’s expectation


• Implement traffic planning, review analysis of traffic data to identify trends and improvement opportunities and propose core network enhancement plans


• Execute orders related to government compliance for core networks


• Implement Preventive maintenance and adherence to preventive maintenance schedule and service platforms


• Handle fault, customer complaints, and alarms related to core network and ensure fault resolution is maintain within the KPIs


• Deliver in house solutions/products where applicable to Enterprise and Consumer units


• Manage and assure the overall Network Quality that includes regular generation of overall network performance, operational, audit, quality and regulatory reports


• Updating the centralized Data Bases and the Network Inventory.


• Receive, evaluate, and execute Network Request Change (NRC) execute changes in the network or introduce new products.


• Attend call-out 24/7 and night activities to ensure the quality of service 


• Undertake all documentation pertaining to technical standards and ensure that regulatory requirements are adhered to, followed and kept updated


• Implement procedures and controls at each functional process, such that all relevant procedural / legislative requirements are fulfilled while delivering a quality, cost effective service to internal customers


• Ensure continuous improvement of policies, processes, systems / structural programs and procedures covering all individual Functional activities

People:

• Take ownership for attending the trainings as per the plan


• Take ownership for completing PMS process, employee engagement surveys in time


• Continuously share the knowledge and understanding of the telecom industry and business trends


• Provide relevant information to address employee queries related to functional area

Skills

Required Qualifications and Experience:

Qualifications:

A Bachelor’s degree in Telecommunications / IT / Computer Science or related domains from an internationally recognized University is a must

Experience:

• 3-5 years of Telecommunication experience, with a substantial proportion gained in a telecommunications business environment


• >2 years of experience as first line manager of a team that deliver network solutions

Certifications:

•  Membership of a relevant and internationally recognized, professional body preferred.


• Certification in Project management preferred