Quality Assurance Manager - Contact Center

Tafaseel BPO - Bahrain - Manama

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. 

 

Responsibilities
  • Develop standardized production, quality, and customer-service standards
  • Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
  • Perform internal and external quality audits and compile detailed reports of findings
  • Build a strong team through coaching, mentoring, specific training and performance evaluations


Qualifications

  • Bachelor's degree or equivalent experience in Engineering
  • 5+ years' relevant work experience
  • Highly organized with excellent attention to detail

Post date: 18 December 2024
Publisher: LinkedIn
Post date: 18 December 2024
Publisher: LinkedIn