Key Responsibilities:
1. Technical Support:
Assist in troubleshooting hardware, software, and network issues.
Provide support to employees for IT-related problems.
2. System Maintenance:
Perform routine maintenance and updates on computer systems and software.
Help monitor and maintain IT infrastructure, including servers, routers, and workstations.
3. Network Management:
Support the configuration and management of network devices.
Assist in maintaining secure and stable network operations.
4. Documentation:
Document IT processes, configurations, and troubleshooting procedures.
Help maintain inventory of hardware, software, and licenses.
5. Cybersecurity Support:
Participate in basic security audits and updates.
Assist in implementing security measures, such as antivirus software and firewalls.
6. Project Assistance:
Contribute to ongoing IT projects, such as software deployment, migration, or system upgrades.
Assist with research on emerging technologies and tools.
7. Training Support:
Help create user manuals or guides for IT systems.
Support in conducting IT training sessions for employees.