Responsibilities of the role

Reporting to the Automation Lead, the job holder will be responsible for the following:

• Manage all IT operations jobs like End of Days, Start of Days, file transfers, etc. via Control-M.
• Control-M application software installation, configuration, deployment, and upgrades.
• Advise on improving the way of working by bringing an automation-based perspective, proactively suggesting areas of improvement.
• Ensure all the Control-M components are always designed and implemented with a high availability concept and increase overall process resiliency.
• Should work with operating systems like Solaris, Linux, AIX, and Windows.
• Scripting on various platforms and languages (PowerShell, Bash, etc.) to automate operations within Control-M jobs.
• Install and manage Control-M modules, i.e., Control-M for backups, Control-M for OS, Control-M for database, Control-M for applications.
• Install Control-M Server, Enterprise Manager, and agents (Windows, Unix, and Linux) along with monitoring and troubleshooting.
• Keep everything documented and all documents constantly up-to-date to keep the team aware of how procedures are running.
• Manage the complete Control-M infrastructure in the bank, including installation, upgrade, and configuration of Control-M Workload Automation tool version 8/9+ and future versions.
• Run all operation tasks on all banking applications including development, test, UAT/SIT, and production environments.
• Automate the above operations and other tasks under Control-M to the maximum extent.
• Document all tasks configured under Control-M with contingency plans for running the above jobs manually in case Control-M is not available.
• Utilize the full functionality available under Control-M to innovate and improve all tasks running in GPH.
• Configure reports on Control-M to report on all operations being performed under Control-M to higher management.
• Enhance the reports available in Control-M or build custom reports by using third-party tools like Crystal Report.
• Integrate Control-M with backup software to make backups part of the End of Day workflow.
• Be part of the operations team for smooth running of operations in GPH.
• Be part of the project team to automate tasks on new products.
• Support any disaster recovery and business continuity test activities.
• Monitor alerts and ensure service availability 24x7.
• Coordinate patch and vulnerabilities management.
• Willing to work in shifts (8-hour shifts rotated weekly).

Areas of knowledge, qualification and experience

• 2-5 years of proven IT operations experience with Unix/Linux and Windows system administration, with 2+ years programming experience and proficiency in Unix shell (Korn, C, Bash) scripting.
• A minimum of a bachelor's degree in computer science or equivalent.
• Solid experience working as a Control-M scheduler in a distributed environment of Windows/Linux/Solaris/AIX.
• Knowledge of Crystal Report and other tools to generate customized reports on end of day and other banking operations from Control-M.
• Experience working in financial services, banking, or other fast-paced 24/7 regulated financial organizations.
• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong documentation and automation skills.
• Excellent troubleshooting, root cause analysis, and permanent problem resolution skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Data center operations experience in monitoring, incident handling, and escalation for Control-M jobs.
• Database knowledge of Oracle/SQL, IT certifications, and other certifications like ITIL, PMP, etc.
• Experience with hybrid cloud environments and certifications on AWS or Azure.