The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to UAE client inquiries while identifying cross sell opportunities.
Responsibilities:
- Assist in evaluating client financial needs to identify and offer new Citi products and solutions
- Interact with customer inbound calls and provide customer service, as necessary
- Align client needs to product service solutions and identify within a complex sales-based environment
- Communicate the value and benefits associated with Citi products and services to clients
- Achieve monthly individual/team-based established sales goals
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 2-3 years of relevant experience
- Sales and customer service (financial services, call center, retail) experience preferred
- Consistently demonstrates clear and concise written and verbal communication skills
- Demonstrated customer centric and service excellence
- Demonstrated problem-solving and decision-making skills
- Demonstrated Sales skills
- Ability to adapt to change, quick learner and flexible towards rapidly changing processes and procedures
- Open to working in various shifts (24/7 shift rotations)
- Self-motivated and enthusiastic
Education:
Job Family Group:
Customer Service
Job Family:
Service & Sales
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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