- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new Offers & Promotions
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Sales, E-Commerce and Marketing teams
Experience as a Customer Support Specialist or similar CS roleExperience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesFamiliar with rotational ShiftsExcellent EnglishBSc in Information Technology or relevant diploma