As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

Lead individual sales and achieve performance targets and KPIs

Engage in upselling, cross selling and multiple selling for all product categories

Grant an outstanding service to the clients in compliance with the company guidelines

Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

Manage customer service quality, to meet customer expectations by offering professionalism and human touch

Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input

Support the store operations activities.

Desired Candidate Profile

2+ years experience in Fashion/Luxury sales
Bachelor s Degree or equivalent is preferred
Passion for retail and fashion trends
Excellent communication skills, self-reliant, friendly and patient
Organization, professionalism, self-confidence
Fluent English, additional languages will be a plus.