Key Account Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Key Account Specialist in Manama, Bahrain.

Join us in connecting people and improving lives!

In this Key Account Specialist position

Customer Retention Ratio:

• Percentage of clients retained over a specific period, indicating the effectiveness of relationship management.
• Target: Maintain a customer retention rate of XXX% with a budgeted target for each customer.
• Client Relationship Management:
• Build and maintain strong relationships with key accounts, acting as the primary point of contact.
• Understand client business models and operational needs to provide tailored solutions.
• Develop opportunities to expand business with new clients and continuously improve in-house customer services
• Maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention

Operational Excellence:

• Collaborate with internal teams (e.g., logistics, customer service) to ensure seamless service delivery.
• Oversee the entire process from job creation to billing, ensuring operational efficiency and effectiveness throughout.
• Monitor and analyze operational performance metrics, identifying areas for improvement.
• Track account performances and provide monthly reports to management.

 Strategic Planning:

• Develop and implement account strategies to drive growth and profitability.
• Prepare and present regular business reviews to clients, showcasing performance and future opportunities.
• Execute AFR Ops/CS plans and processes to provide ocean freight services for internal and external customers.
• Assess and interpret to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance.
• Participate to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.

Problem Solving:

• Address and resolve operational issues or concerns raised by clients promptly and effectively.
• Act as a liaison between the client and internal teams to facilitate solutions.
• Pricing:
• Emphasize cross-selling opportunities, ensuring strong alignment with both origin and destination countries.
• Execute pricing strategy and respond to pricing inquiries in an efficient and competitive manner.
• First Point of Contact:
• Act as the primary contact for non-AFR requirements, collaborating with internal stakeholders to develop tailored solutions and effectively communicate these to customers.
• Operational KPI Maintenance:
• Ensure the ongoing monitoring and maintenance of operational KPIs to drive performance.
• Track account performances and provide monthly reports to management.

Account NR and GP:

• Develop and administer AFR Ops/CS plans and processes to deliver the flow of goods and information across the customer’s global supply chain.
• Identify opportunities to enhance ocean freight productivity, and ensure efficient resource allocation and utilization.

Market Insights:

• Stay informed about industry trends, competitor activities, and market developments to provide strategic insights to clients.
• Identify opportunities for upselling and cross-selling additional services.
• Study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency.

Reporting and Documentation:

• Maintain accurate records of client interactions, operational performance, and project progress.
• Prepare reports for management on account status and performance metrics.
• Execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner.
• Conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents.
• Identify opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization.
• Analyze and provide input for processes and design systems to enhance service quality.

Now, here is what we need from you!

Bachelor’s Degree or equivalent experience/qualification

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:      The Logistics Company for the World.

Our Mission:    Excellence. Simply Delivered.
Our Purpose:   Connecting People, improving lives.
Our Values:     Respect & Results
Our Goals:       Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.