About The Opportunity

Role Summary

We’re looking for a talented individual to join our Rider Operations department. With an in-depth understanding of the bigger picture, you will have the responsibility of ensuring that our fleet is optimized and reinforced by the best riders available in the market. Whether it is by helping in the rider selection process, monitoring rider quality, training riders, or helping with the design of Rider training modules, your main focus will be rider and training quality.

What’s On Your Plate?

• Engage riders during the selection and interview process post-training.
• Conduct new rider training, assessment and re-training of existing riders.
• Supervise training sessions and measure training effectiveness by tracking key performance indicators.
• Suggest enhancements and improvements to training modules and rider communication to address knowledge gaps and weaknesses.
• Act as a reference for all issues and topics pertaining to fleet/rider quality.
• Experience rider’s journey end to end at least once a month to understand the process as a whole and identify gaps in the onboarding and training processes.
• Document all training activities.
• Assessing the effectiveness of training through testing, review of audit results & trainee feedback.
• Collaborate with other teams to ensure training efforts properly cover all stakeholders requirements.
  
  

What you need to be successful

What Did We Order?

• Able to communicate effectively with stakeholders across all levels, ranging from riders, suppliers, operations agents to managers.
• 2-3 years experience in any setting that requires interaction with applicants, customers or stakeholders on a daily basis.
• Strong communication and organizational skills. Arabic and English fluency is a must.
• Charismatic and strong presence.
• Detail-oriented and proactive problem solver.
• Analytical and capable of translating data into actions.
• High level of empathy and compassion toward riders, restaurants and customers.
• Comfortable with technology and mid to advanced proficiency in Excel / Google Sheets.
• Experience in Training is a plus!
  
  

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.

Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide