Professional Skills/Experience:

• Monitoring, updating, and managing collaboration systems, Billing systems, infrastructure systems and its components including servers, switches, routers, appliances, communication medium, etc..
• Resolve collaboration/VoIP, network, and telecommunication incidents, troubleshooting and provide remote support to engineers on-site and end users.
• Working closely with ISPs and vendors to resolve escalated Issues
• Follow best practices and industry standards to evaluate, improve and enhance current network and collaboration system parameters and component configurations, Provide Systems clean-up, and regular health check
• Monitor and analyse network performance including bandwidth utilization, traffic and other measures and provide reporting accordingly
• Vulnerabilities check and follow-up cisco announced bugs and updates
• System analysis and integration of existing and/or new resources to ensure the maximum optimization of the resources
• Collaboration Experience: CUCM, UCCX, unity, Cisco IM and Presence, Cisco Jabber, Imagicle Application Suite, Cisco Prime collaboration, IVR, voice mail, IP Telephony, Voice gateway, codecs, etc…
• Infrastructure Experience: Cisco Prime infrastructure, Routing and Switching, PRTG, Cisco ISE, UCS Servers, VM ESXI, WAN/LAN, routing protocols, Visio
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