Job Summary:
Our client a regional branding agency is looking for a Marketing Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion through close collaboration with internal departments.
Key Accountabilities: - Client Relationship Management:
- Develop and cultivate strong, long-lasting relationships with clients.
- Proactively identify client needs and exceed expectations.
- Act as a trusted advisor, providing ongoing support and guidance throughout the client journey.
- Project Management & Delivery:
- Oversee the entire project lifecycle, ensuring timely and efficient project execution.
- Facilitate clear communication between clients and internal teams (Studio/New Media/Production).
- Manage project documentation, including job orders, modifications, references, and client feedback.
- Monitor project progress, address any roadblocks, and implement corrective actions as needed.
- Client Onboarding & Satisfaction:
- Design and implement a comprehensive onboarding program for new clients.
- Ensure a smooth and positive client experience from initial contact to project completion.
- Gather client feedback and implement improvements to enhance client satisfaction.
- Quality Assurance & Service Delivery:
- Implement and maintain a quality management system to ensure consistent service delivery.
- Oversee the team's performance to uphold high standards of responsiveness and client service.
- Identify and address client issues promptly, providing exceptional customer-centric support.
- Team Leadership & Development:
- Provide effective leadership and guidance to the client service team.
- Foster a collaborative and supportive work environment to optimize team performance.
- Continuously monitor and evaluate the team's performance, identifying opportunities for improvement.
Job Specifications:
- Bachelor's degree in communications, Marketing, Business, New Media, or Public Relations (preferred).
- Proven track record in marketing and account management.
- Fluency in both Arabic and English (mandatory).
- Experience working in an advertising agency (highly preferred).
- Strong customer service skills with a proven track record of exceeding client expectations.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- A keen eye for detail and a commitment to quality assurance.
This job has been sourced from an external job board.
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