Job description

Company Description

Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Housekeeping Supervisor

As a Housekeeping Supervisor you will be at the forefront of ensuring a clean, inviting, and well-maintained environment for our guests. Your role is crucial in creating a positive and memorable experience through meticulous attention to detail, effective team leadership, and a commitment to excellence.

What is in it for you:

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities:

• Team Leadership: Supervise and lead the housekeeping team, ensuring effective coordination, motivation, and adherence to established standards.
• Operational Excellence: Oversee day-to-day housekeeping operations, including room cleaning, laundry, and public areas, maintaining exceptional cleanliness and hygiene.
• Quality Assurance: Implement and monitor quality control measures to guarantee cleanliness standards meet or exceed guest expectations.
• Training and Development: Conduct regular training sessions for housekeeping staff, emphasizing best practices, safety protocols, and exceptional customer service.
• Inventory Management: Manage housekeeping supplies, equipment, and inventory efficiently to meet operational needs and budget constraints.
• Guest Interaction: Address guest concerns related to housekeeping promptly and professionally, ensuring a positive guest experience.
• Communication: Collaborate with the Housekeeping Manager and other departments, fostering open communication for a seamless guest experience.

• Relevant Experience: Proven experience in a housekeeping supervisory role within the hospitality industry, with a strong understanding of housekeeping operations and service standards.
• Leadership & Team Management: Strong leadership and interpersonal skills, with the ability to motivate, coach, and effectively manage a diverse housekeeping team.
• Attention to Detail: Exceptional attention to detail and a strong commitment to maintaining the highest standards of cleanliness, hygiene, presentation, and guest satisfaction.
• Communication Skills: Excellent verbal and written communication skills in English and Arabic, with the ability to communicate effectively with guests, team members, and other departments.
• Problem-Solving & Decision-Making: Strong problem-solving skills with the ability to identify operational challenges, take appropriate action, and resolve issues promptly and efficiently.
• Organizational Skills: Excellent planning and organizational abilities, with the capacity to prioritize tasks, manage daily housekeeping operations, and ensure efficient workflow.
• Quality & Service Focus: Commitment to delivering consistently high standards of housekeeping service while ensuring compliance with hotel policies, health and safety requirements, and operational procedures.

​​​​​Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS