Process and manage all vehicle warranty claims in a timely and efficient manner Review and approve warranty claims based on the manufacturer's guidelines Maintain accurate and up-to-date warranty records Communicate with customers, suppliers, and manufacturers regarding warranty claims and resolutions Monitor warranty expenses and report on any discrepancies or trends Collaborate with the service department to ensure proper warranty procedures are followed Train and educate staff on warranty policies and procedures Resolve any conflicts or issues related to warranty claims Keep up-to-date with the latest warranty trends and regulations Conduct regular audits to ensure compliance with warranty procedures and regulations Prepare reports and presentations on warranty performance and improvements

Desired Candidate Profile

Minimum of 5 years of experience in warranty administration in the automotive industry Excellent knowledge of vehicle warranty policies and procedures Strong communication and interpersonal skills Ability to work independently and in a team environment Proficient in Microsoft Office and other relevant software Detail-oriented with strong analytical and problem-solving skills Proven ability to manage multiple tasks and meet deadlines Strong organizational and time-management skills Knowledge of automotive industry regulations and standards Fluent in English, Arabic is a plus