General Information

Ref # 260000AS

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-09-01

Description

Job Purpose:

Ensure delivery of exceptional customer service in all areas of HIA in which assigned. Prepares and delivers a

premium level of customer service to all internal and external customers during welcome/farewell, touch points,

entry/exit of lounges, CRO and all other areas within HIA Lounges, Provides effective operational support. To

be able to work as one team by assisting, motivating, inspiring team members with a positive, can-do attitude. Provide effective leadership to junior staff in order to promote a positive teamwork within the department which they are assigned to.

Operations

Deliver and participate in daily operations as per Standard Operating Procedures Communicate and lead effectively with all areas of the operations, ensuring that customer receive 5-star QR services as promised. Ensure positive visual appearance of the lounges as per 5 star standards through providing feedback in case incorrect practices are observed. Maintains an exceptional standard of product knowledge to promote "Lounges" and the wider QR Group (FFP entitlements, Lounge Access Policies, HIA Familiarisation Tours) and assists with a diverse range of customer enquiries to the end. Initiate effective communication with allexternal parties (MOI, GS hub, QAS, Other airlines, IOM, Concierge, Other lounges, AMS, Hotels and Clients/Corporates etc.) Actively promote positive teamwork within subordinates and colleagues. Oversees and assist F&B Supervisor On Duty in operation including staff members product knowledge during the operation. Communicate with SOD any possible complaint raises. Crosscheck and update the operational reports / trackers and handover to the next shift ( e.g. raising requisition for dry stores (Night shift), Damage Report (dining tables/chairs), Hygiene Checklist (Store/BOH), Weekly Ordering of dry store items, Napkin inventory closing/opening, Breakage Report, Consumption Report (Dry Store/Alcohol), Monthly cutleries / crockery/ glassware count,Monthly check of expiry dry goods items, Assisting F&B SOD in Coffee Machine breakdown report, Monthly Ordering of dry store items Ensure to raise or follow up on ITSRs raised in order to avoid operational disruptions. Review e Docs updates, CDMS, e-learnings etc. to stay current and in compliance. Perform other department duties related to his/her position as directed by the Head of the Department.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qualification

Qualifications

High School Qualification with Minimum 2 years of job-related experience

Essential

Genuine service/people focused attitude and understanding of needs of multicultural working/operating environment Command of English language both verbal and written. Ability to demonstrate Confidence through body language and presentation Ability to foster teamwork among team members. Ability to delegate work, set clear direction and manage workflow. High level of versatility and to be able to adapt many varied needs of the operations/people. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members Impeccable attention to details.

Preferred

High level of interpersonal skills with the ability to motivate and promote positive team working environment. Natural leadership skills, administrative and technological ability. Able to make decision independently and support own positive thinking. Able to analysis situations and provide effective solutions and suggest/implements methods to prevent repetitions.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

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