Job overview

The automation process lead owns the strategic automation agenda within health operations, driving scalable process transformation, governance control, and measurable value creation through digital enablement and AI integration.

What you do

• Automation rate (STP %)
• Manual touch reduction
• Turnaround time (TAT) improvement
• Cost per transaction optimization
• Compliance & quality adherence
• Lead end to end automation strategy across health operations
• Drive process optimization, efficiency, and compliance
• Enhance automation rate, reduce manual touchpoints, and improve KPIs
• Act as the bridge between operations, IT, and digital teams
• Provide clear feedback on queries from operation
• Provide clients an understanding of any declined medical claims
• Coordinate workflow and meet deadlines
• Decision making responsibility
• Provide gap analysis and mapping qualification
• Assist new juniors with training and provide feedback
• Maintain updated guidelines for the workflow
• Define automation roadmap aligned with business KPIs
• Identify high impact automation opportunities across claims & approvals
• Establish automation governance and control framework
• Ensure regulatory compliance (DHA, DOH, CBUAE where applicable)
• Lead process re-engineering prior to automation deployment
• Collaborate with IT on rules engine & AI-based adjudication
• Oversee UAT, validation, and accuracy monitoring
• Drive continuous improvement initiatives

AI readiness: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you bring

• 5-8+ years in health insurance / TPA operations
• Experience with automation tools, RPA, rules engines
• Strong analytical & dashboarding capabilities (Excel / Power BI)
• Coding certificate
• Fluency in Power BI, Altrex with experience in building dashboards
• 5+ years medical practical experience (reputable insurance provider, broker or a TPA experience a plus)
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
• Advanced communication skills

How we hire

Agency statement: Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.

What we offer

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

At Allianz Partners, artificial intelligence (AI) is transforming service delivery and innovation. By leveraging business intelligence and data analytics, we enhance strategic decision-making and customer experiences. Our commitment to ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while emerging technologies and generative AI drive industry leadership and new opportunities. With robust information security management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz’ company culture. One means to achieve this is a regular rotation of Allianz executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.