Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In this role, you will be responsible for developing and executing integrated digital marketing initiatives that enhance the hotel’s positioning and reinforce its reputation within the luxury landscape. You will oversee all aspects of digital communication and content strategy, ensuring that every touchpoint reflects the brand’s standards while driving awareness, engagement, and commercial performance across all channels.

Duties and Responsibilities

• Develop and execute integrated digital marketing and communications plans on a monthly, quarterly, and annual basis, aligned with business objectives and commercial priorities

  
  
  

• Lead and manage all digital platforms, including website and landing pages, ensuring optimal performance, user experience, and brand consistency

  
  
  

• Execute integrated marketing initiatives across social media, SEO, PPC, and email marketing, ensuring alignment with overall strategy

  
  
  

• Plan and implement monthly content calendars for the Hotel, Spa, Restaurants, and Lounges, ensuring timely, relevant, and on-brand communication

  
  
  

• Produce high-quality photo and video content that supports brand storytelling and positioning across all digital channels

  
  
  

• Lead the creative direction of all photo and video shoots, ensuring consistency with brand identity, visual standards, and messaging

  
  
  

• Define and guide the visual identity, art direction, and storytelling framework across all communication platforms

  
  
  

• Develop creative concepts, mood boards, and storyboards to support campaigns and content development

  
  
  

• Design and develop marketing materials, including digital assets and promotional collateral, utilizing tools such as Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign), as well as video editing tools such as Adobe Premiere Pro, Final Cut Pro or similar

  
  
  

• Ensure consistency of visual identity and full adherence to Four Seasons brand standards across all touchpoints

  
  
  

• Ensure alignment between online storytelling and the on-property guest experience, maintaining a seamless and elevated brand journey

  
  
  

• Monitor, analyze, and report on digital performance across all platforms, including monthly, quarterly, and annual reporting

  
  
  

• Lead data-driven decision-making through analytics, insights, and benchmarking tools to continuously enhance marketing effectiveness

  
  
  

• Translate performance insights into clear, actionable strategies and ongoing campaign optimization

  
  
  

• Actively manage the hotel’s online presence and reputation, engaging with guests and communities across all digital platforms in a timely and professional manner

  
  
  

• Collaborate with internal departments including F&B, Rooms, Spa, and Sales to support business initiatives and campaigns

  
  
  

• Maintain and update digital asset libraries, press materials, and online platforms

  
  
  

• Manage timelines, suppliers, and production processes for marketing and communication materials

  
  
  

• Act as a brand ambassador and ensure compliance with Four Seasons standards and values

  
  
  

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, or related field. Minimum of 4–6 years’ experience in digital marketing, or a related role, preferably within a luxury hospitality environment.

  
  
  

• Strong knowledge of digital marketing tools, analytics, SEO, and PPC. Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, InDesign).

  
  
  

• Strong communication, creativity, and organizational skills, with the ability to manage multiple projects in a fast-paced environment.