Job Description

Roles & Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Assist supervisors with management issues and Heartist development

Attend professional conferences and professional development seminars

Accommodate VIP guest preferences and special requests

Maintain warrantees and service agreements on all equipment, work with engineering to resolve any malfunctions and initiate repair.

Review hotel occupancy forecasts and recreation schedules

Assist with guest relations and scheduling when necessary

Handle emergency situations with urgency and discretion

Assign job tasks to recreation personnel as suited to their position and ability

Implement and ensure correct records of all recreation promotions, analyze the results, and establish action plans to improve marketing strategy

Check that all areas of the recreation are set as per the standard operating manual

Evaluate operations and procedures and implement improvements

Ensure that inventories are conducted regularly and accurately for all retail, professional products and expendable items.

Efficiently manage retail inventories and stock keeping units movement

Generate monthly and quarterly performance projections by stock keeping units as well as promotional activities

Address all damages and repairs

Maintain a clean and well organized back stock area

Maximize inventory turns on all stock keeping units

Desired Candidate Profile

Previous 2-3 years of experience in a 5-star hotel

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs, remaining calm and courteous at all times.